ANGELS HOUSEHOLD SERVICES

A F R A N C H I S E O P P O RT U N I T Y

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THE SECRET TO A GOOD CLEAN

Cleaning is big business in the UK and we at Angels Household Services are proud of the work

we have been doing. Whether it’s a regular weekly or fortnightly service, or a one-off spring

clean, Angels Cleaning Services offers a range of affordable and flexible service packages. That’s

why we’ve now launched our exciting franchise, because we love cleaning and so should you!

Franchising works best when you combine a proven business formula with individuals who share

a passion for the business and have the skills and commitment to make a success of the business

in their local area. We want individuals that share our business goals, are dedicated and hard-

working with the commitment and passion to work in a competitive industry and can achieve a

high commitment to customer service.

If you’ve got good management

skills, good people skills and a good

eye for detail and like the look and

sound of our business model then

let’s talk. Simply complete and

return the attached questionnaire,

and we’ll take it from there and get

back in touch with you to discuss

how we can progress.

We are delighted that you have expressed an interest in the Angels Housekeeping

Services and that you would like to find out more about our interesting franchise

opportunity. We’ve developed this brochure to give you an insight into who we

are and what we do. Our range of specialist housekeeping services set us apart

from the ‘run of the mill’ cleaning franchises. More details about our domestic

and commercial services can be found at www.angelscleaning-services.co.uk

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Welcome to Angels Household Services

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In addition to general cleaning we can provide specialist cleaning programmes for:

• Spring Cleaning • Ironing

• Bathrooms & Wet Rooms • Decluttering

• Kitchens & Appliances

We can also provide a House Sitting service and much more.

COMMERCIAL SERVICES

We offer a range of general cleaning services for offices and

domestic landlords. So our range of services provides franchisees

with a substantial business opportunity and income potential.

AND THE MARKET IS HUGE!

Did you know that the UK cleaning sector is worth billions of

pounds (£4.5bn to be exact)? It’s incredible, but the UK employs

hundreds of thousands of people and generates huge amounts

of revenue for domestic and commercial cleaners. The industry

has come a long way from its humble origins, and these days

customers demand trained cleaning operatives that are

professional and thorough.

The cleaning industry comprises two major sectors – businesses

that provide specialist cleaning services and businesses that offer

standard cleaning services. The specialised cleaning services

market has grown by 44% in the last couple of years and has

demonstrated sustained and strong growth when it comes to

sales volumes and value. Niche services such as exterior home

cleaning and window cleaning sectors have grown by about

150% in the last decade. In the cleaning industry, the retail and

office sector has accounted for the biggest portion of the

cleaning services market and they are followed by the sector of

health care cleaning.

As society becomes ever more time restricted, the demand for

cleaners will continue to grow and business opportunities will

continue to present themselves to those who operate in the

cleaning sector.

EXTENSIVE SERVICE RANGE FOR THE HOME

We have a wide range of cleaning services that appeal to both domestic and commercial customers. Each

service is designed to offer value for money and enables our customers to get the level of service they need.

So, whether its regular clean for offices or an annual deep clean of a home, we’ve got the skills and

experiences that leave customers wanting more.

ANGELS HOUSEHOLD SERVICESFRANCHISE MODEL

The Angels franchise model is built on our greatcleaning services. The role of the franchisee is tomanage the business in their franchise area includingcustomers and staff. We’ve designed our franchisemodel to be successful and profitable for both ourfranchisees and ourselves. And it’s now something wewant to share with franchisees that are as dedicated aswe are.

THE ANGELS BUSINESS PHILOSOPHY

To succeed in any business, you must be passionateabout your business and the services you provide.We’re passionate about cleaning and that’s why we’resuccessful! As a franchisee you will be involved in everyaspect of the business, but the most critical one is

dealing with customers and meeting theirrequirements. Each franchisee must provide the high-quality customer experience that Angels customersexpect. When that happens, customers use you on arepeated basis. We are committed to building asuccessful franchise network, and are looking forfranchisees who can give the same commitment to thefranchise.

FRANCHISING THE RIGHT WAY

When we first thought about franchising our businesswe took specialist advice from The Franchise Company- a firm of British Franchise Association affiliatedconsultants (www.franchisecompany.co.uk). Theinitial franchise development work that they carriedout gave us the information that we needed to committo franchising and all of the tools that we required tostart to recruit our first group of franchisees.

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GET IT RIGHT - FIRST TIME

The first twelve months of any businesses are crucial, and our comprehensive start up franchise supportmeans that we will be holding your hand every step of the way. A full breakdown of the franchisepackage that we provide and an indication of your start-up costs is available at the end of thisbrochure, Our franchise package start up support gives you all of the training, help and support thatyou will need to get the business launched in your franchise area including:

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OUR BUSINESS PLANNING AND SUPPORT

As part of the recruitment process we will help and support you to develop yourbusiness plan and this can be used by you as an aid to raise finance (if required). Wehave developed detailed financial models based upon our own experiences and wewill happily share these with you once we have had an initial meeting to discussyour suitability. We have developed working relationships with a range ofpotential funders including the franchise units from some of the high streetbanks and other commercial funders so if you do need finance for yourbusiness we can provide support with that. Remember, you’re in businessto be successful so you must make time to understand the financialelements of your business. But don’t worry, we’ll be there every stepof the way.

• Rights to use the Angels Household Services brand name and trademarks • Assistance with producing a business plan and raising finance (if required)• A comprehensive support package to help you into business• Initial induction training covering all areas of the business• Onsite opening support • Marketing and promotional launch • Branded marketing materials• Web presence within our company website • Exclusive franchise territory • Copy of our comprehensive franchise operations manual detailing all aspects of how the business should be operated

• A five-year franchise agreement with a right to renew at the end of the term

ARE YOU SUITABLE TO BE AN ANGELSHOUSEHOLD SERVICES FRANCHISEE?

In order to succeed, you must have high personalstandards and share our commitment to providinga quality service to your customers. You also needto be organised, self-motivated and have adetermination to succeed. Customers want to see abright, happy friendly individual, and that individualmust be you!

You will be responsible for the day to day runningof the business, dealing with staff, customers, localmarketing and promotional activity and of coursesolving any problems that you encounter locally.There is also an accounts and administration rolewhich you will need to deal with effectively toensure that the business is run smoothly.

We’ll provide you with all thetraining and tools to besuccessful, but be ready for hardwork and long hours. But bealso prepared for great financialrewards, happy customers and abusiness asset that grows incapital value.

ONGOING DEVELOPMENT AND SUPPORT

A well supported franchisee is usually a successfulfranchisee. Our support is built into every stage of yourdevelopment, front startup to growth.

Pre-Opening

• Induction training and support programme for franchisee

• Detailed operations manual • Wide range of marketing tools and collateral • Full local launch for your franchise

Ongoing

• Field visits to help you run your franchise successfully

• Operational advice • Ongoing marketing campaigns, guidance and support

• Financial advice • Website development and maintenance • Assistance with problem solving

Our success has been built on taking care of all thedetails, and it’s something that we will share with eachof our franchisees.

Fees for Ongoing Support and Advice - all will beexplained when we meet

We will charge a fixed monthly Franchise Managementas follows:

• Year 1 - £250• Year 2 - £275• Year 3 - £295

The monthly Marketing Fee is used to helpdevelopment the Angels brand and maintain thewebsite and central social media activities. Themonthly marketing fee is:

• Year 1 - £100• Year 2 - £110• Year 3 - £125

FRANCHISE TERRITORY

Territory is of critical importance, and that’s why each Angels franchisee gets a defined territory. This isprotected, to allow you to get the best out of your investment. We want you to be successful, andthat’s why we work with you to get the best out of your area.

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Your Next Step A brochure can only provide limited

information and if you believe that you

have what it takes to succeed in our

business and would like to know more

then please complete the franchise

questionnaire (attached to this brochure).

Once we receive your questionnaire we

will review the information

provided and contact you to

agree the next stage within

the recruitment process. We

will also answer any

questions you may have.

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www.angelscleaning-services.co.uk