SESSION 806 Wednesday, November 4, 10:15am - 11:15am

Track: Framework Fusion

A Framework of Frameworks

Mark Smalley The IT Paradigmologist, ASL BiSL Foundation mark.smalley@gmail.com

Session Description

Can you see the frameworks forest for the trees? Do you know how frameworks overlap and differ from each other? Are you looking for a frame of reference that helps you determine the value of frameworks for your organization? This session breaks down the scope of frameworks in three major dimensions: orientation (technology, information, and business); lifecycle phase (architecture and design, realization and implementation, and operations and support); and guidance (governance, management, and execution). Attendees will leave with a useful “framework of frameworks” that shows how to combine various frameworks to solve specific ITSM issues. (Experience Level: Fundamental)

Speaker Background Mark Smalley is an IT management consultant at Smalley.IT. He is affiliated with the ASL BiSL Foundation, APMG International, GamingWorks, and Pink Elephant. Mark is also an inaugural member of the industry initiatives SM Congress and Taking Service Forward. Mark has spoken to thousands of IT professionals around the world about ASL, BABOK, BiSL, COBIT, DevOps, ISO 20000 and 38500, ITIL, TOGAF, and other frameworks and standards.

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Session 806: A framework of frameworks

Mark Smalley

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A framework of frameworks

Can you see the framework forest for the trees? Do you know how frameworks overlap and differ from each other?

Are you looking for a frame of reference that helps you determine the value of frameworks for your organization?

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Thank you for attending this session

Please don’t forget to complete an evaluation form!

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Takeaways and goal

‘Tools’ to position frameworks

Understanding of some specific frameworks

Improve how you

assess and adopt parts of multiple frameworks that address your specific issues, and

adapt the guidance into a way of working that suits your specific situation

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Session roadmap

• Making frameworks work & need for ‘meta-guidance’

• Evolution of ITSM & differing needs in each phase

• Six dimensions to compare frameworks

• Framework of Frameworks

• Specific frameworks

• Actually achieving results

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The IT Paradigmologist

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ess

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)

Para

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log

ist

Smalley.IT mark@smalley.it

www.linkedin.com/in/marksmalley

@marksmalley

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Labeling of axes is crucial @Pascallisch

Power of perspective

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Religion

Politics

Money

OSI model

Physical

Data link

Network

Transport

Session

Presentation

Application

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14 Frameworks at Fusion 15

• TOGAF

• SFIA

• CONIG

• COBIT & ITIL

• Agile and ITIL

• SCM

• BiSL free e-book http://bit.ly/1Qs7jrI

• Agile • COBIT • CISSP Common BOK • DevOps • ITAM • ITIL • ISO/IEC xxx • Lean • SDLC • Six Sigma

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“We’ve implemented <framework>”

Thinking the talk – Bought a publication; read it; understood it? – Followed a training; achieved certification

Talking the talk – Use new terminology to describe our old way of working

Walking the talk – Changed (part of) our formal way of working,

using (part of) the framework – People actually work differently

Getting somewhere – Achieving better results

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We need ‘meta-guidance’

“There is already good guidance available; we need guidance how to apply the guidance”

Audience comment, panel discussion, itSMF Norway, March 2015

http://allthingsitsm.com/be-part-of-the-same-dream/

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• Standards & Frameworks Formal Way of Working Actual Way of Working

• Adopt parts of multiple bodies of knowledge that address your specific issues

• Adapt the guidance into a way of working that suits your systems and your organisation

Changing how people actually work

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IT management progression YouTube AllThingsITSM Chat with Charles Betz

Emergence and formalization are a function of scale

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1. Get this

mess back

under control

3. Improve our

relationships with

our business partners

Va

lue

4. Help business partners

improve their demand

and use capabilities

2. Improve

our speed

of delivery

Business

Information

Management

Business

Relationship

Management

Agile,

DevOps

Tools,

Processes

Time

5. …

…

Evolution of ITSM

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Business

Information

Management

Business

Relationship

Management

Search for

‘webinar zhuk smalley’

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Six dimensions that help you

understand and compare frameworks

• Object

• Object lifecycle phase

• Activity

• Activity resource

• Prescriptiveness

• Codification

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Object dimension

• Business processes

• Information

• IT services

Dimensions

• Object

• Object lifecycle phase

• Activity

• Activity resource

• Prescriptiveness

• Codification

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Object lifecycle phase dimension

• Plan

• Build

• Run

• Use

Dimensions

• Object

• Object lifecycle phase

• Activity

• Activity resource

• Prescriptiveness

• Codification

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Business Information IT Services

Plan

Build

Run

Use

SFIA

BiSL

ITIL IT4IT

ISO 20000 SCM

TOGAF COBIT CONIG

ISO 38500

Agile

DevOps

Framework of frameworks Demand

Use Supply O

bje

ct li

fecy

cle

ph

ase

Object

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Use

r O

rg

Demand

Supply Use

Info Syst

IT Org

ITSM

BIM

AM

ISO 20000

ITIL®

IT4ITTM

ISO 38500 COBIT® CONIG

TOGAF®

BRMBOK®

BiSL®

ASL®2 ISO 16350 SDLC

Demand, Supply and Use of IT

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Activity dimension

• Governance

• Management

• Execution

Dimensions

• Object

• Object lifecycle phase

• Activity

• Activity resource

• Prescriptiveness

• Codification

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Framework of frameworks

Business Information IT Services

Governance

Management

Execution

COBIT CONIG

Most others

ISO 38500

Some others

Act

ivit

y Object

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Activity resource dimension

• Practices

• Skills

• Culture

• IT-practice information

Dimensions

• Object

• Object lifecycle phase

• Activity

• Activity resource

• Prescriptiveness

• Codification

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Run IT4IT

Run IT

Service

Russian dolls

Inbound logistics

Operations

Outbound logistics

Marketing & sales

Information & technology for business

Plan IT Build IT

Deliver IT

Information & technology for IT

Plan IT4IT

Build IT4IT

Deliver IT4IT Information & technology for IT4IT

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Activity resource dimension

Practice Skills Culture IT-practice information

Most frameworks X

Agile X X

DevOps X X

IT4IT x X

Lean X X

SFIA x X

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IT4ITTM Reference Architecture

and IT Operating Model

For managing “the business of IT”

IT Value Chain describes the IT Service Lifecycle in 4 IT Value Streams

Strategy to Portfolio

• Plan

• Demand

• Policy

• Select

Requirement to Deploy

• Build

• Develop

• Test

• Release

Request to Fulfill

• Deliver

• Publish

• Subscribe

• Fulfill

Detect to Correct

• Run

• Monitor

• Diagnose

• Change

www.it4it.com

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Other dimensions

• Descriptive or prescriptive

• Narrative or codified

Dimensions

• Object

• Object lifecycle phase

• Activity

• Activity resource

• Prescriptiveness

• Codification

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Descriptive vs Prescriptive &

Narrative vs Codified

Descriptive Prescriptive Narrative Codified

ISO 20000 X X

IT4ITTM X X

ITIL® X X

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How COBIT® 5 & BiSL® address governance and management of information

Webinar & summary on www.apmg-international.com

Search for ‘APMG Haes Smalley’

Prof Steven de Haes

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• COBIT 5 offers comprehensive and rigorous guidance for governing and managing information by using 7 enablers

• COBIT Enabling Information refers to BiSL for more detailed guidance

• BiSL focuses on the processes involved in demand and use of information and related technology

• COBIT and BiSL can be used to create an effective way of working for individual organizations

How COBIT® 5 & BiSL® address governance and management of information

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Using COBIT® 5 to manage frameworks and achieve business value Mark

Thomas APMG Paper ‘Solving Framework Fatigue’

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Business

• Right investment choices

• Effective acquisition from / delegation to IT

• Information systems used well by users

• Information systems protected from abuse

• Demonstrable

IT

• Good

• Fast

• Cheap

• Demonstrable

“Achieving better results”

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So, …

• Given your issues, which parts of which frameworks and standards should you adopt?

• Given your systems and organizational culture, how should you adapt them, so that people actually follow your formal way of working?

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Q&A

Takeaways and goal

‘Tools’ to position frameworks

Understanding of some specific frameworks

Improve how you

assess and adopt parts of multiple frameworks that address your specific issues, and

adapt the guidance into a way of working that suits your specific situation

36

Q&A

Summary

• Making frameworks work & need for ‘meta-guidance’

• Evolution of ITSM & differing needs in each phase

• Six dimensions to compare frameworks

• Framework of Frameworks

• Specific frameworks

• Actually achieving results

Resource: free summaries – look for ‘xxx in 3 min’ at www.vanharen.net/blog

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Thank you for attending this session

Please don’t forget to complete an evaluation form!