SESSION 206 Monday, November 2, 11:30am - 12:30pm

Track: Framework Fusion

Identifying and Filling Skill Gaps

Matthew Burrows Managing Director, BSM impact Limited Matthew.Burrows@bsmimpact.com

Session Description

More and more organizations are using the Skills Framework for the Information Age (SFIA) to keep track of the skills they have and the skills they need to obtain. This session will demonstrate how easy it is for organizations to understand their ICT skills gaps, how to address the gap, and how to create skills-based role profiles and job descriptions. Attendees will learn from case studies that show how organizations have used SFIA to target skills needing development and optimize the skill sets of your greatest asset: your people. (Experience Level: Intermediate)

Speaker Background Matthew Burrows currently serves on the [SFIA Council][1], is chair of the [itSMF International Ethics Review Board][2], and contributes to the service management industry and the development of best practice–including Design Authority for SFIA V6. He is an ISO/IEC 20000 qualified consultant and auditor and SFIA accredited consultant, specializing in implementing pragmatic business service management solutions rather than just theoretical consulting. Matthew’s authoring credits include SFIA (Skills Framework for the Information Age), service management, portfolio and program management methodologies, white papers, books, articles, and publications.

Identifying and Filling Skill Gaps

Matthew Burrows

Video

A common Language

SFIA gives individuals and organisations a common language to define skill, abilities and expertise in a consistent way

Skills Framework for the Information Age

5

Free to use* Descriptions of 97 Professional Skills

Written for/by the industry

Plain language Easy to understand

Regularly updated

(V6 – June 2015)

Used Globally

Nearly 200 countries

(several translations)

* Subject to free usage license conditions – use individually or within your company 5

• SFIA used to assess the skills of individuals and organisations

• Used to create Role Profiles and Job Descriptions

• Mapping to SFIA

– Training and Services

• Credentials, Mentoring & Continual Professional Development being aligned

About SFIA6 - Skills & Levels

• The Skills Framework for the Information Age provides a clear model for describing ICT practitioners’ skills.

• It is constructed as a two-dimensional matrix – skills and levels

7

Responsibility Level

Pro

fess

ion

al S

kill

Cat

ego

ries

1 2 3 4 5 7 6

Skills Management Cycle

9

SFIA generic levels of responsibility

• Level 1 example

10

Example of SFIA skill description

11

Strategy and Architecture

12

Change and Transformation

13

Development and Implementation

14

Delivery and Operation

15

Skills and Quality

16

Relationships and Engagement

17

Why use SFIA?

• SFIA fits in with your way of doing things

• Does not define organisational structures, roles or jobs

• Provides clear descriptions of skills and levels of responsibility.

• A flexible resource which can be adopted and adapted to work in a range of HR systems and people-management processes.

Who is it for?

• Individuals

• Organisations

• Recruitment

• Role Profiles & Job Descriptions

• Education & Training

• Professional Bodies

• Conference & Event Organisers

Hot Topics addressed in SFIA6

• Digital skills

• Cyber Security

• IT

• Information management

• Big Data, Agile and Cloud

• Product Management

New skills

DGFS Digital forensics

HWDE Hardware design

ITSP IT strategy and planning

PENT Penetration testing

PEMT Performance management

PROD Product management

SORC Sourcing

Languages

English

Spanish

German

Chinese

Japanese

Arabic

SERVICE PROVIDER

MANAGEMENT SYSTEM

CPD

PROCESSES

PROFESSIONALDEVELOPMENT

RECRUITMENTROLE PROFILE AND JOB DESCRIPTION MANAGEMENT

INTERNAL & EXTERNAL SUPPLIERS

RESOURCES

SupplierPortfolio

STAFF

Human

InformationalFinancial

Technical

Project & Programme

Portfolio

SupplierAgreements

CUSTOMERS (AND OTHER INTERESTED PARTIES)

Skill Requirements

Skills

Outcomes Services

Services

ServicePortfolio

CustomerPortfolio

CustomerAgreements

SKILLSASSESSMENT

O JI P R

24

Example SFIA Implementation approaches

25

Week 6

w/c 12th

July

Week 5

w/c 5th

July

Week 2

w/c 14th

June

Week 3

w/c 21st

June

Week 4

w/c 28th

June

Management of Change

Skills Assessment,

Identification & Analysis

SFIA Awareness & Skills

Transfer

Change Planning &

Comms. development

Execute

communications planCommunications

Package

SFIA Awareness & Skills

Transfer

Skills Assessment,

Identification & Analysis

Week 1

w/c 7th

JuneDeliverablesObjectives

Understanding SFIA

workshop-based training

SFIA Skills Assessment Reporting & DocumentationReview /

Presentation

Role Profile development/reviewRole Profile updates

(if required)

Mapping & Gap Analysis

Operating Model &

Comms workshop

Assessment

configuration

Role Profiles Role Profiles

Management of Change

Skills Assessment,

Identification & Analysis

Issue Standard

Communications. PackCommunications

Package

Skills Assessment,

Identification & Analysis

Week 1 Week 2 Week 3 Week 4 DeliverablesObjectives Week 5

SFIA Skills AssessmentReporting &

Documentation

Review /

Presentation

SFIA Individual Assessment

26

• Click on the “Survey Portal” link

• Complete the assessment surveys by the timeframe specified

SFIA in immigrant assessment

Recruitment

Other Topics

• Download SFIA6

• Accreditation

• Training

• Website

• Licencing

• Consultant’s V6 validation

What skills do you have?

What skills do you need?

Further Information

www.sfia-online.org

Matthew Burrows SFIA6 Design Authority

www.bsmimpact.com

matthew.burrows@bsmimpact.com

Thank you for attending this session.

Please don’t forget to complete an evaluation form!

Skills Assessment

Peo

ple

Lin

e M

ange

rA

sses

sor(

s)Roles Level 0

Multiple Assessment profiles

StartEnd

BaselineOrganisational

Assessment

IndividualAssessment

Profile

OrgAssessment

report

ProfDev

OrganisationalAssessmentCheckpoint

OrgCheckpoint

report

Analysis &planning

Journeyplan

Baseline or checkpoint?

Baseline

No

SFIA Tooldatabase

Change

Checkpoint

O

I

Skills Assessment

41

Professional Development

Pe

op

leLi

ne

Man

ger

Roles Level 0

Start

End

Job description/Role profile(s)

IndividualAssessment

Profile

DevelopmentAssessment

report

Identify jobs/roles

PeriodicReviewDue?

Update individual

Assessment?Yes

Run developmentAssessment report

Draft/update CPD plan

Agree Objectives& Action(s)?

CPDplan

On-goingMonitor &

reviewCPD

No

Performanceappraisal

Performancereview

Yes

No

Objectives

Skills Assess

Change

SFIA toolDatasetJ P P PI

Professional Development

42

Role Profile and Job Description Management

Pe

op

le

Roles Level 0

Start

End

SFIA toolDataset

Create/updateRole/JD

Role/JD

Change

J

Role Profile and Job Description Management

43

Recruitment

Peo

ple

Lin

e m

anag

erA

ppr

over

Roles Level 0

Interview Appoint staffAdvertise vacancy

Approved?

Request for staff

Yes

No

Job description/Role profile(s)

IndividualAssessment

Profile

Position Assessment

report

Job DescriptionCreator

Skills Assessment

SFIAMatch forrecruiters

Short listing

Start

End

Change

SFIA toolDataset

RJ I

Recruitment

44