A Customer-Friendly Attitude

Front-End Customer ServiceRevenue Cycle Department

What is a Customer-Friendly Attitude?

• Employees view customers as the most important part of the their jobs.

• They have a genuine appreciation for how their customers do business with them.

Developing a Customer-Friendly Attitude – Part 1

• Answer each phone call with a greeting.• Be aware of your facial expressions.• Don’t take it personally when a customer

complains.

http://www.dummies.com/how-to/content/exhibiting-a-customerfriendly-attitude.html

Developing a Customer-Friendly Attitude – Part 2

• Offer alternatives, if you’re unable to give a customer what they want.

• Before transferring, make sure that the other party is available.