sales attitude & customer behavior
DESCRIPTION
TRANSCRIPT
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Sales Attitude &Consumer Behavior
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People Don’t Buy ProductsThey buy the person selling it
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Become A Consultant
Sell yourself First Customers are looking for a solution They may not know their problem They don’t buy the features
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Never Take No For An Answer
No means not NOW
No means not YET No means not this
ONE
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Build Relationships
Serve, Don’t Sell
Value them as Human Beings
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“Once You think you’re at the mountain top, you stop climbing”
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Problem Recognition
Information Search
Evaluation of
AlternativesDecision
Post Purchase
EvaluationCustom
erBuyingBehavio
r
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AS ONE DESIRE IS SATISFIED ANOTHER PROPS
UP
Customer Desires Can Never Be Satisfied
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Some times Customer
Might Take a Rational DecisionBut Mostly It is the Emotional Decision
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BECAUSE MORE THAN 1 BUYER IS INVOLVED
Selling to Company is different from selling to Individuals
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DIRECT BUYING CENTERS
Users The actual members who are going to use your products or services
BuyerThe company representative who is going to interact and carry on the transaction with you.
DecidersThese are the actual decision makers who will taking a decision to buy or not
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INDIRECT BUYING CENTERS
InfluencerThey are not the actual decision makers. But their opinion matters in certain purchase decision either because their expertise on the matter or decision maker’s trust on them.
GatekeepersThese people have no control over the decision making process, but they control the access to decision makers & their influencers.
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Buying Motives of Business Buyer
Efficiency
Economy
Good Quality
Simplicity
Sale Ability
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Steps in Business Buying
Problem Recognition
General Need Description
Product Specification
Supplier Search
Proposal Solicitation
Supplier Selection
Order Routine Specification
Performance Review