9771D – Admin Systems Requirements 9771D – Admin Systems Requirements ORORBSBADM504A – Plan or Review Admin SystemBSBADM504A – Plan or Review Admin System

Week 8Week 8ASR REVISIONASR REVISION

PROTOCOL REMINDERS ..

Once the session formally commences

• Indicate via MY STATUS if you have a question ..

• Indicate via MY STATUS if you step away from your computer ..

• If asked a question and you do not have the answer .. Just say PASS [we will not think any less of you!]

• Don’t forget to use the ‘chat pod’ if all else fails to get our attention!

• Remind Lyn to Record the Session!!

THIS WEEK – THIS WEEK – Continue External exam Continue External exam

discussion/revision in relation to ASR discussion/revision in relation to ASR Range StatementRange Statement

MAKE CONTACT WITH YOUR MAKE CONTACT WITH YOUR SITTING CAMPUS [Exam SITTING CAMPUS [Exam coordinator] BEFORE the end of coordinator] BEFORE the end of THIS week to confirm you will be THIS week to confirm you will be there next Monday!there next Monday!

Be VERY nice!!Be VERY nice!!

CRITERIA FOR PERFORMANCE CRITERIA FOR PERFORMANCE LEVEL GRADINGLEVEL GRADING

To receive a To receive a PASSPASS, COMPETENT OR JOB READY, learners must:, COMPETENT OR JOB READY, learners must:

Develop a Develop a business casebusiness case for an administration system based on actual or for an administration system based on actual or simulated detailed requirements, including simulated detailed requirements, including specification of requirementsspecification of requirements for for new system, new system, budget, implementation planbudget, implementation plan coveringcovering policies and policies and proceduresprocedures, , training, contingencies and monitoringtraining, contingencies and monitoring

Develop a Develop a project planproject plan using appropriate project management tools using appropriate project management tools

Select Select newnew system or system or modifymodify current system against specification current system against specification

Develop Develop consultation and communication planconsultation and communication plan with users and stakeholders with users and stakeholders to ensure system meets needs and is implemented efficientlyto ensure system meets needs and is implemented efficiently

Manage and monitor implementationManage and monitor implementation of system including: of system including: Writing procedures for system usersWriting procedures for system users Training for system usersTraining for system users Monitoring system for continuous improvementsMonitoring system for continuous improvements

CRITERIA FOR PERFORMANCE CRITERIA FOR PERFORMANCE LEVEL GRADINGLEVEL GRADING

To receive a To receive a CREDITCREDIT, learners must satisfy all the criteria for a PASS , learners must satisfy all the criteria for a PASS GRADE plus demonstrate competence in:GRADE plus demonstrate competence in:

Researching changing needs and report on modifications identifiedResearching changing needs and report on modifications identified Developing a CONTINGENCY PLANDeveloping a CONTINGENCY PLAN Presenting a workplace report using advanced presentation and language Presenting a workplace report using advanced presentation and language

skillsskills

To receive a To receive a DISTINCTIONDISTINCTION, learners must first satisfy all the criteria for a , learners must first satisfy all the criteria for a CREDIT GRADE, plus demonstrate competence according to the CREDIT GRADE, plus demonstrate competence according to the following criteria:following criteria:

Outstanding problem solving ability for Outstanding problem solving ability for contingenciescontingencies Best practice Best practice presentation of reportpresentation of report reflecting research, planning and reflecting research, planning and

evaluationevaluationANDAND Apply research findings for relevant Apply research findings for relevant legislation and regulationslegislation and regulations to to

organisational needs.organisational needs.

Teacher Student Study Teacher Student Study Guide Guide

Swaggies ScenarioSwaggies Scenario Business CaseBusiness Case

http://www.mariosalexandrou.com/definhttp://www.mariosalexandrou.com/definition/business-case.aspition/business-case.asp

Let’s relate all this to the Let’s relate all this to the supplied Swaggies Case supplied Swaggies Case StudyStudy

Administration system may include:Administration system may include: Paper-based system Electronic system

Legislation, codes and national standard relevant Legislation, codes and national standard relevant to the workplace which may include:to the workplace which may include: Award and enterprise agreements and relevant industrial Award and enterprise agreements and relevant industrial

instrumentsinstruments Relevant legislation from all levels of government that affects Relevant legislation from all levels of government that affects

business operation, especially in regard to Occupational business operation, especially in regard to Occupational Health & Safety and environmental issues, equal opportunity, Health & Safety and environmental issues, equal opportunity, industrial relations and anti-discriminationindustrial relations and anti-discrimination

Relevant industry codes of practiceRelevant industry codes of practice

Case Study & Range Case Study & Range Statement contdStatement contd

System requirements .. may include:System requirements .. may include: Components of the systemComponents of the system Type of systemType of system Size of systemSize of system Work practicesWork practices Organisation/staff requirementsOrganisation/staff requirements Number and type of usersNumber and type of users Purpose and nature of the organisationPurpose and nature of the organisation Purpose and nature of systemPurpose and nature of system Skills of existing staffSkills of existing staff Staff training needsStaff training needs

Case Study & Range Case Study & Range Statement contdStatement contd

System users may include:System users may include: The organisation’s personnelThe organisation’s personnel Casual personnelCasual personnel External clients .. Any others?External clients .. Any others?

Suppliers/developers may include:Suppliers/developers may include: Internal staff/clients Administration systems consultants Information technology technicians Efficiency consultants Computer/software suppliers Equipment suppliers Information technology trainers Office equipment suppliers

Case Study & Range Case Study & Range Statement contdStatement contd

Implementation strategies may include:Implementation strategies may include: TestingTesting TrialingTrialing Temporary reduction of work loadTemporary reduction of work load Boosting staff confidenceBoosting staff confidence Team goal settingTeam goal setting Changing team/organisational cultureChanging team/organisational culture Re-defining staff rolesRe-defining staff roles Re-distributing office tasksRe-distributing office tasks Change management strategiesChange management strategies Providing staff training/information sessionsProviding staff training/information sessions External consultantsExternal consultants Modifying systemModifying system Informing relevant personsInforming relevant persons Ensuring system functions correctlyEnsuring system functions correctly

Case Study & Range Case Study & Range Statement contd - Statement contd - COMMUNICATIONCOMMUNICATION

Communication strategies may include:Communication strategies may include: Internal newsletterInternal newsletter MeetingsMeetings Training daysTraining days Professional development timeProfessional development time Office memorandumOffice memorandum Facsimile messagesFacsimile messages Email messagesEmail messages Photocopied instructionsPhotocopied instructions

Case Study & Range Case Study & Range Statement contd – TRAINING Statement contd – TRAINING PLANPLAN

Training for Staff may include:Training for Staff may include: Professional developmentProfessional development On the job trainersOn the job trainers VideosVideos On-line tutorialsOn-line tutorials Training handbooksTraining handbooks Coach, mentor and/or buddy systemsCoach, mentor and/or buddy systems Skills assessmentSkills assessment

Case Study & Range Case Study & Range Statement contd - Statement contd - CONTINGENCIESCONTINGENCIES

CONTINGENCIES may include:CONTINGENCIES may include: Temporary reduction of work outputTemporary reduction of work output Loss of staff confidenceLoss of staff confidence Need for additional trainingNeed for additional training Need to modify systemNeed to modify system

Case Study & Range Case Study & Range Statement contd - Statement contd - MONITORINGMONITORING

MONITORING of system may include:MONITORING of system may include: Feedback from internal/external clientsFeedback from internal/external clients Observation by trained technician(s)Observation by trained technician(s) Extra administrative support and back-upExtra administrative support and back-up Utilising monitoring tools and processesUtilising monitoring tools and processes

Case Study & Range Case Study & Range Statement contdStatement contd

Security may include:Security may include: Safeguards against computer virusesSafeguards against computer viruses PasswordsPasswords Confidentiality agreementsConfidentiality agreements

Changing needs may includeChanging needs may include Growth or decline in the size of systemGrowth or decline in the size of system Change in the nature and purpose of the system/organisationChange in the nature and purpose of the system/organisation Technological advances in administration systemsTechnological advances in administration systems Change in user requirementsChange in user requirements

Case Study & Range Case Study & Range Statement contd –ONGOING Statement contd –ONGOING MONITORINGMONITORING

Further modifications may relate to:Further modifications may relate to: Specialised softwareSpecialised software Additional equipment, trainingAdditional equipment, training Redefinition of administrative roles and dutiesRedefinition of administrative roles and duties Negotiation of timeframes for system implementationNegotiation of timeframes for system implementation

Monitoring Staff Training needs may include:Monitoring Staff Training needs may include: Ongoing assessment of staff skillsOngoing assessment of staff skills Ongoing feedback opportunitiesOngoing feedback opportunities Providing professional development opportunitiesProviding professional development opportunities

ADDITIONAL THOUGHTSADDITIONAL THOUGHTS

Can you think about/write aboutCan you think about/write about

SpecificationSpecification BudgetBudget Project constraintsProject constraints Policies and proceduresPolicies and procedures Training planTraining plan ContingenciesContingencies Change agentsChange agents

WEEKEND STUDY WEEKEND STUDY SESSIONSESSION

Anyone interestedAnyone interested Possible timesPossible times

Saturday 2.00 pmSaturday 2.00 pm Sunday 2.00 pmSunday 2.00 pm Alternative suggestions?Alternative suggestions?