7 Reasons to Renovate with

The Makeover Group

1. Avoid Renovation Grief - Your design, works and renovation team are fully co-ordinated

on your behalf. Our designers create beautiful designs to your requirements then our

qualified construction team delivers just what you’ve ordered – your renovation is fully

managed.

2. Exclusive Insights to Increase the Value of Your Home – Ensure your home

renovation boosts your home’s value. Our design recommendations draw upon valuation

research – exclusive to The Makeover Group - that identifies the renovation value

sweet spots to increase your property’s value most.

3. You Won’t Deal With Tradesmen – our project managers are professional, patient and

articulate. You will deal only with people who understand your needs and communicate

constructively to create the home you’ll love.

4. Your Renovation Will Be On Time. Your very own project manager is incentivised to

deliver your renovation on time. He/she will manage your project with contemporary

project management software and methods.

5. You’re Protected – As fully registered and insured building practitioners, we offer full

insurance coverage. Because we’re Registered Master Builders you know you won’t be left

in the lurch.

6. 628 Point Quality Check – Your renovation is delivered using our 628 point quality

checklist for design and delivery of trade services. Your renovation is a managed process,

not a white-knuckled adventure.

7. We’ll Stand by You for Quality – our registered trades people meet and often surpass

Australian Standards. We don’t baulk at warranty obligations because we know satisfied

clients are good for business. Our success is dependent upon what you say about us to your

friends.

Our Guarantee to You

We guarantee that our inspired and professionally designed renovations will

enhance your property’s value well beyond the cost of your renovation.

Our Typical Clients

Typically, our clients are professionals who are time poor. They work in health, legal,

business, academia, financial services, IT, public office and the like.

Over the years, we’ve renovated for hundreds of clients who work in professional roles.

We understand you’re probably looking for someone to manage the whole process for you.

If you’re time poor and would rather live life - family, travel, leisure or focus on work

matters – we manage your design and renovation, including any little surprises you would

have had to manage along the way.

To give you control while keeping the renovation at arm’s length, we provide you with

specific touch points throughout the whole process. These touch points are available online,

by phone and on site.

You don’t have to solve site issues, that’s your project manager’s job

1. Your time won’t be consumed with chasing up trades people

2. Quality will be managed for you

3. Timelines are transparent and accordingly planned for by your very own Project Manager

4. You will be able to connect and communicate easily with your Project Manager

5. You will be able to stay abreast of their progress via online updates – no matter where you

are in the world – real time, transparently

Renovations often present little surprises. It’s how we manage them that really counts.

Happy Clients –

Our Lifeblood

What our Clients say:

Richard had a sense of flair and taste. He brought the project in on time and on budget and

I’m just thrilled with it. Everyone who comes in says “wow” this is great.

Dr Gael Jennings – Repeat Customer

Thanks for all your help for our place. Having one person run the design and project

manage our home renovation made things so much easier for us. We didn’t have to

manage all the various designers, suppliers and tradesman. We now have a modern and

well renovated home that suits us. Thanks again- great job!

P Andrews – Kew

Thanks so much for your efforts. I look at my new kitchen and it makes me smile -

everyday.

Judy Bennett – Templestowe

Richard, Thanks again for all your great work. We are really happy with the result. The

place looks fabulous!

Juliet Forsyth LLB - Repeat Customer

The professional manner that Richard and his team employed really ensured we achieved a

finished product that exceeded our expectations; The quality of workmanship and attention

to detail was outstanding. We would recommend the Makeover Group for their

professional, customer focused service ...

Rick Martino – Williamstown

I’m thrilled with my “new” home. Everyone comments how wonderful it looks & the

renovation is sympathetic with the structure of the building while giving me a modern home

to live in. I loved that everything was managed for me so I wasn’t drawn into detailed

renovation conversations with various trades. Your design advice was right on the mark.

Thanks again - you made it so easy for me.

Jennifer (Dr. from Balwyn)

The Makeover Group delivered a truly magnificent result for us! From start to finish,

Richard's honest and straightforward approach made the experience not only very easy but

fun as well. Without his help, I doubt we would have achieved such a good outcome. Thank

you Richard! Susan Yip

Beautiful, Professionally

Designed Renovations

Our qualified designers and architects come to your home to determine what designs will

work best for you.

Based on your home and what your requirements are, our specialist architectural designer will bring

your renovation to life.

We’ll listen to what you want for each space to ensure your design is functional, looks great, and is

sympathetic to your existing building.

Clean, light spaces. Loads of storage. Splashes of colour. Natural warmth. Luxurious living… and you

can pick any style you like. Your very own designer takes the time to understand exactly the look

and feel you’re after and then designs your renovation to your brief.

If you want us to provide most of the inspiration, we’d love to help. Or, if you’re seeking us to

facilitate some very specific ideas you already have, that’s fine too. Just let us know.

You will see your design take shape using contemporary design software to produce both plans

and 3D drawings to give you total control over how your renovated home will look.

If improving the value of the property is important to you, our designers will offer sound advice

about what renovation features, styles and finishes will deliver longevity and market appeal in years

to come (based on valuation research exclusive to The Makeover Group).

1. In

itial C

on

sulta

tion

Inclu

des:

•Su

mm

ary Design

& 3

D

Com

pute

r Renders

•D

raft Scope &

Budge

t Estim

ate

2. P

relim

inary W

ork

s 3. R

en

ovatio

n W

ork

s

May in

clude (as re

quire

d):

•D

etaile

d d

esign

•Sp

ecificatio

ns &

schedule

•C

urre

nt &

pro

po

sed flo

orp

lan

•C

urre

nt &

pro

po

sed e

levatio

ns

•W

ork

ing d

rawin

gs

•So

il tests

•Engin

eerin

g

•Plan

nin

g Perm

its

•B

uild

ing P

erm

its

•Lan

d Su

rvey

•C

ouncil liaiso

n

Inclu

des, as re

quire

d:

•Fully m

anage

d w

ork

s

•628 p

oin

t quality ch

eck

•O

nlin

e R

eportin

g/Man

agem

ent

•R

egiste

red B

uild

ing P

ractitioner

•Full W

arranty &

Insu

rance

s

•B

uild

ers C

ontract

•G

antt C

hart/Sch

edule

•C

lient w

alkth

rough

s

•R

enovatio

n

•Post W

ork

s Cle

anin

g

•H

andove

r

•90 D

ay follo

w u

p

Ou

r Desig

n &

Ren

ovatio

n P

rocess

Easy, Online

Project Communications

A recent study by HIA found that the main source of renovation disputes between clients and

builders came from a breakdown/poor communications.

Misunderstandings, unclear expectations, forgotten conversations can happen easily on renovation

projects so we’ve put a lot of effort into the way we communicate with you about your renovation.

Our online project system clearly documents and updates your requirements, daily. You can even

use it on your smartphone or tablet.

You can use our free smartphone application to:

Make your product selections and approvals

Observe your project’s progress with photos

Ask questions and make comments

Check progress, scheduling & budgets

Create task lists

See your projects specifications/documentation

You will receive daily project updates by email, keeping you in the picture.

We use this technology because we don’t want anything on your renovation to fall through the

cracks.

It also acts as a record of the conversation throughout the project and quickly addresses any

misunderstandings - before they happen.

Importantly, you can use this from anywhere in the world, as long as you have an internet

connection, smartphone or tablet (android or apple)

Naturally, you’re always welcome to call us to speak to a particular person directly throughout your

renovation. You can also see works first hand on one of the regular client walkthroughs you will do

during your project with your Project Manager.

Our 628 Point Quality Check

Successful delivery of your home renovation requires the completion of thousands of

small, interdependent tasks.

That’s why we use a 628 point quality check to deliver your project.

To ensure your renovation meets your expectations you will need to have the right designs, finishes,

selections, work methods and documentation in place. So, our process covers:

Initial Design

Your design & 3D Renders

Scope development

Budget Estimates

Preliminary Works

Detailed design

Specifications & Schedule

Current & Proposed plans & elevations

Working Drawings

Soil Tests

Engineering

Permits

Land Survey

Council Liaison

Renovation Works

Trades Checklists (aligned with your brief)

Reporting/Management

Builders Registration

Warranties and Insurances

Scheduling (MS Project)

Client Walkthroughs

Post Works Cleaning

Handover

90 Day Follow Up to ensure your satisfaction

Delivering your renovation is a managed process, not a white-knuckled adventure.

Your Renovation

Will Be On Time

Often a property needs to be vacant for the renovation so we understand how important it is to

finish your project on time so you can move back in.

To help things run smoothly – and to schedule – your very own Makeover Group project manager

has been trained in our unique project methodology (an enhanced version of the recognised Prince

2 Project Management System).

We avoid surprises and bottlenecks by employing this method to thoroughly plan your renovation.

Using contemporary project management software, we then offer you a view of both the renovation

process and how your project is progressing through it.

Importantly, your Project Manager receives their bonus only when they deliver your

renovation on time, on budget and to Australian Standards.

Sample Project Schedule

If there’s a decision required from you, you’ll know in advance with clearly marked icons on the

project chart - shown in the project schedule sample above in green.

Project managing trades can be a challenge. But with the right approach, tools, people & experience

our project system delivers your renovation on time.

Increase Your Home’s Value

Beyond Your Renovation Cost

A few years ago, Makeover Group Director, Richard Armstrong undertook post graduate property

research to better understand which renovations add the most value to properties in various

Melbourne metro suburbs.

From this research we created an approach that’s dramatically boosted the value of hundreds of

homes throughout Melbourne.

Sometimes it’s a bathroom, a kitchen, an extra family space. Other times, it’s the finishing touches

that make all the difference.

For example, one client engaged us to modernise the internals of her home. However, we could see

some low hanging fruit she hadn’t considered on the outside.

The transformation featured on the front page of the Herald Sun property section.

“This home owner added $50,000 in value with a $5,000 façade update”

Herald Sun.

Or, in our client’s words: “Thank you very much for the work and effort you and your team carried out at

Birkenhead Street. I am very happy with the end result. I left it up to you and you have made a huge

difference and surpassed my expectations.

I particularly love the façade - the colour was an excellent choice and I agree it now presents as a modern

and sophisticated property. I would have no hesitation in recommending you to prospective clients”…..

Beverly Hanly

Trusted, Proven Trades

We’re extremely selective about who we have work in your home.

Most of our trades-people have been with

us for several years. They’re good people

who are tried and proven.

They’re fully registered and they deliver a

high standard of work for your renovation.

Importantly, they stick to the program

you’ve engaged us to deliver.

At recruitment, our screening process for our trades included three checkpoints:

1. Registered & Qualified.

You’ll know they’re trade qualified, up to the mark and deliver Australian construction

standards. Each trade is registered and demonstrates a high standard of work – including

keeping their workplace (your home) tidy throughout your renovation.

2. The Right Attitude.

Past experience proves that happy, friendly, communicative people onsite deliver a better

quality outcome for your renovation. They’re also more reliable and take pride in their

work.

We excluded ‘tough guys’, because your project will benefit from friendly, co-operative

types who comprehend the needs of those around them.

This is a key ingredient in making your renovation project run smoothly

3. Good Character.

You’ll know they’re reputable because each person on Makeover Group projects has

undergone a police check when we originally took them on. We also spoke with their past

employers/clients to check their references and get to know more about them.

We took this approach because while it may be our workplace, it’s your home.