Political Leadership 200Lecture 12

Seven Guiding PrinciplesBe an achieverBe pragmaticPractice strategic humilityBe customer-focusedBe committedBecome an optimistAccept responsibility

Success FactorsWorkleader Ranking

Individual competenceExperience on the “front lines”Respect of customers/constituentsRespective colleaguesSupport of loved onesFormal educationSupport from the organizationSupport from the bossOtherluck

Success FactorsAverage Leader Ranking

Support from the organizationSupport from the bossFormal educationLuckOtherRespect of customers/constituentsIndividual competenceExperience in the front line of serviceSupport of loved onesRespect of colleagues

The SelectorGoal: Select for the customerMethod: Socratic selection processTool #1: Focused QuestioningTool #2: Four Steps to SelectionApply tools to four core selection scripts:

HiringReselectionDebriefingSeparation

The Selector ToolsFocused Questioning

Prompt the candidate to speak spontaneouslyTrack early experiences

Four Steps to SelectionEstablish a context for actionConduct a formal assessmentDiagnose and evaluate resultsTake action

The ConnectorGoal: Build and enhance relationshipsMethod: Multipath communicationTool #1: The Connection LadderTool #2: The Relationship Styles Grid

Customize communications to match preferred styles of relating

Transform negative energy of opposition into positive energy of commitment

Multipath with all stakeholders

The Connection Ladder Connection

Commitment Empowerment Empathy Involvement Awareness Contact Indifference Avoidance Hostility Contempt

Disconnection

Relationship Styles Grid

Rational Relator

AnalyticalFactualTechnical

Intuitive Relator

ConceptualizerVisionary

Creative

Functional RelatorPlannerOrganizerControlled

Personal RelatorSensitive

SubjectiveTalker

The Problem SolverGoal: Produce ResultsMethod: The Problem-Solving ProcessTool #1: The Problem Transformer

What did we do? How much time and money did it take? What problems got in the way? How much time and money did that take? What improvement can be made?

Tool #2: The Problem Analysis Identify Must Do’s Apply the process

The EvaluatorGoal: Enhance individual performanceMethod: Diagnose issues and create

improvementsTool #1: Key Principles of Effective Eval.

Define the what and why of evaluationWhat--outstanding service to customers &

team, stewardship, and technical expertiseWhy--to serve customers

The Performance Appraisal Worksheet

The NegotiatorGoal: Serve the customer by achieving

consensus on what needs to be doneMethod: Consensus negotiationTool #1: Customer Needs AnalyzerTool #2: The Consensus Negotiating Guide

The Customer Needs AnalyzerTechnical Needs

Does the solution meet specifications for performance and cost?

Strategic Needs

How will the solution take us where we need to go?

User Needs

How will the solution work for me?

Social Needs

How will the solution support the culture?

The HealerGoal: Mend the fabric of organizational lifeMethod: The healing processTool #1: The Healing Needs AnalyzerTool #2: The Healing Guide

The Healing GuideRecognize the signsIdentify the stressorsIdentify the changes in the life situationIdentify the problem (80/20 rule)Evaluate urgency and importanceBrainstorm solutionsSelect a solutionTake action Evaluate results

The ProtectorGoal: Respond to threats to organizationMethod: Risk assessment and conflict

managementTool #1: Risk Assessment Guide

Identify risk Whom or what does the risk affect? Identify level of risk Identify the risk’s likely duration Plan to take charge Learn from the risk

Conflict Management GuideUse conflict as opportunity to take initiativeAssess the risk personallyContain the risk and minimize contaminationNever buy into others’ criticisms without

validationCorrect misrepresentations immediatelyAddress one conflict or risk at a timeMake parties responsible for their behaviorMeasure solutions against values & mission

The SynergizerGoal: Create a whole greater than the sum of

its partsMethod: The Synergizer ProcessTool #1: Choices for Change

SynergyEntropyFeel good changeCrisis-driven change

The Seven-Step Guide toSelf-ImprovementEstablish contextMeasure mission effectivenessIdentify opportunitiesMobilize supportTake actionEvaluate resultsImprove continuously

PerseveranceI have, despite all disillusionment, never,

never allowed myself to feel like giving up. This is my message today; it s not worthy of a human being to give up.Alva Myrdal, Nobel Peace Prize Winner, 1982