6. tros part iii-a technical specification final and clean copy2072010(5.1 a

8/6/2019 6. TROS Part III-A Technical Specification Final and Clean Copy2072010(5.1 a

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PART III - A

TECHNICAL SPECIFICATIONS

WORKS SPECIFICATION FOR FAULT RESTORATION

TABLE OF CONTENTS

CLAUSE PAGE

1. GENERAL REQUIREMENT & CONDITIONS 2

2. OFFICE AND COMMUNICATION FACILITIES 2

3. MANPOWER REQUIREMENT 3

4. TRAINING 3

5. AREA OF RESPONSIBILITY 3

6 CONTRACTORS WORK FLOW 4

7. FAULT RESTORATION WORKFLOWS 5

(CONTRACTORS SCOPE OF WORK)8. TOOLS, TEST GEARS AND SAFETY GEARS 7

9. VEHICLE 7

10. WORK TECHNICAL SPECIFICATIONS 8

11. ABBREVIATION 10


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1. GENERAL REQUIREMENT & CONDITIONS

1.1 This Technical Specification shall describe the scope of work, Contractors

work flow, fault restoration work flow, tools & test gears and work technical

specification for Regional Network Operations, Telekom Malaysia Berhad.

1.2 The appointed Contractor shall maintain at all time the following criteria:

a) Contractor registered with Pusat Khidmat Kontraktor (PKK) of

minimum Class F

b) Contractor registered with PKK under Kepala VIII, Kerja-kerja

Telekomunikasi; andc) Contractor registered with TM

1.3 The Contractor shall provide sufficient manpower, vehicle and tools & test

gears, indicating the numbers, type, model and years in order to deliver

the required services as per docket restoration works. Manpower provided

shall adhere to MCMC regulation with skill sets and CA under MCMC Sub

regulation 26(4)1(a). 1(a) is Cabling provider customers premises for

copper pair installation, jointing, testing and maintenance.

1.4 Telekom Malaysia reserves the right to amend this specification in order to

correct errors, omissions or discrepancies or to reflect any change in

policy. Any amendment to this specification shall be effected by the issue

of addendum.

1.5 The Contractor shall inform and give reasonable prior notice to TM before

any changes of information to office address, manpower, vehicles, tools

and etc.

1.6 TM is not liable for damages resulting from, or attributable to the provision

of this specification. Users of the specification do so at their own risk.

2. OFFICE AND COMMUNICATION FACILITIES

2.1 The Contractors shall provide official address and all types and numbers

of telecommunication services


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3. MANPOWER REQUIREMENT

3.1 This Technical Specification shall describe the manpower requirement,

qualification, skills and experience for Service Assurance Fulfilment

Regional Network Operations, Telekom Malaysia Berhad works.

3.2 There shall be sufficient manpower to perform work obligation for various

services, no. of customers in stated sites/areas to be serviced and

maintained Sufficiency of manpower is subject to determination by TM at

anytime or time to time.

3.3 Contractor must allocate one field team each comprising of sufficient

number of manpower to handle a minimum of 8 Trouble Report in urban

areas and a minimum 5 Trouble Report in Rural Areas daily.In the event

of failure by the Contractor to provide adequate field team on a particular

day, TM may, at its absolute discretion, and without prejudice to its other

rights and remedies, impose Liquidated Damages in accordance with the

terms of the Contract for such affected day. In addition TM may impose

demerit points as provided in the Contract. TM shall also be entitled to

employ and pay other persons to execute the outstanding works and

recover from the Contractor all costs incurred in connection with the

employment of other persons to complete the works.

3.3 The basic academic qualification shall be SPM (Sijil Pelajaran Malaysia)

or equivalent for DEL restoration and Diploma in IT or equivalent for ADSL

restoration.

3.4 All contractors technical staff must have competency certification as

follows:

a) CA 1a

b) NIOSH TM Safety Passport (NTMSP)

c) Broadband Certification (for streamyx team)


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4. TRAINING

4.1 All technical staffs employed by the Contractor shall undergo required

training to acquire the certification with Telekom Malaysia Training College

(TMMC) or relevant Certification Agency/Body within 6 month from date of

contract signed, failing which Telekom Malaysia reserved the right to

terminate the contract. Training cost shall be absorbed by the Contractor.

5. AREA OF RESPONSIBILITY

5.1 The area of responsibility of the Contractor on the line plant which is; area

after MDF to customers premise and is as shown in the diagram attached

(Appendix I-1). Refer to Appendices I-2, I-3 and I-4 for CDMA, RILL / WILL

and MARS services restoration. The franchised areas of the Contractor

under this Agreement are as shown in the Appendix I-5. TM reserves the

right to alter/amend the franchised areas from time to time by writing to the

Contractor. TM also reserves the right to assign the same area to other

Contractors. The areas of responsibility are as follows:

a) E/Side - (involved pair changes only);

b) Cabinet / SDF / FTTS / FTTO;

c) D/Side;

d) DP;

e) Drop wire;

f) Internal wiring;

g) Socket;

h) Telephone set / ADSL modem (if provided by TM) /ISDN BRI NT

/CDMA set /BFWA / RILL / WILL / MARS


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6 CONTRACTORS WORK FLOW

6.1 The Contractor shall conduct a daily roll call as per the Best Practice

Manual. The roll call shall be conducted in venues specified by TM.

6.2 The Contractor shall appoint dedicated supervisor to manage the day-to-

day restoration work. The supervisor roles are as per Appendix II-1.

6.3 The Contractor shall obtain the trouble report information from Webstar.

6.4 The Contractor shall then dispatch repair team according to the priority

and severity.

6.5 The Contractor shall carry out all activities as stated in the SOP to ensurethe successful fault restoration.

6.6 In the event that the line cannot be restored due to network problem, LMG

must be informed immediately.

6.7 On completion of Works, the Contractor shall liaise with LMG to complete,

verify and close the TR.

6.8 A copy of the following documents must be submitted daily to the TM

supervisor:

a) Daily Activity Log for each Repair Team;

b) Activity Jobsheet;

c) Borang Pemberitahuan Pertukaran Pasangan Kabel/Port CPAS.

7. FAULT RESTORATION WORKFLOWS (CONTRACTORS SCOPE OF

WORK)

7.1 Contractors scope of work shall include the following:

a) Obtain and collect standard TMs stock items from LMG stores at

TM such as drop wire, telephone set, ADSL modem, ISDN network

termination unit (NTU), etc, using DSR Form as in Appendix III-1;

b) Liaise with TM staff for access to cabinet or premise owner for

access to SDF;


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c) Attend to other non-faults works, which do not require escalation to

TM (for e.g. cleaning of rust, recover unused jumper, house

keeping etc);

d) Operate only within designated franchised area;

e) Receive trouble report through Webstar and/or ICare Prime;

f) Prepare for job (manpower, transportation, material);

g) Call customer at contact number before attending fault;

h) Test and troubleshoot fault at cabinet (E/Side and D/Side), SDF,

FTTS, FTTO, DP or customers premise;

i) Change D/side or E/side cable pair or jumper wire at cabinet, SDF,FTTS or FTTO, or

j) Replace and recover faulty drop wire at DP;

k) Update / Inform LMG supervisor on any pair changes using BorangPemberitahuan Pertukaran Pasangan Kabel/Port CPAS as perAppendix III-2. . For DEL restoration activities,the instrument shallbe used where there is any pair changes required. The instrumentis provided by TM to Contractor on loan basis. The Contractor isresponsible for the safety and safe keeping of the Instrument whilein his custody and possession. If the Instrument is found faulty or

malfunction due to the negligence of Contractor or its employees,the Contractor shall repair the Instrument with the supply vendor orother capable vendor at its own cost. If the Instrument is lost whilein his custody, the Contractor shall replace it with a new set at itsown cost. The replacement of the instruments battery (if any)including its cost shall be the responsibility of the Contractor.

l) At customers premise, rectify fault including performing CDMA

configuration;

m) Test and troubleshoot fault for DEL / ADSL /CDMA / BFWA / RILL /WILL / MARS / ISDN BRI;

n) Replace antenna (CDMA / BFWA / RILL / WILL / MARS); or/and

o) Replace faulty telephone / ADSL modem / ISDN BRI NT / CDMA

set (if supplied by TM); or/and

p) Replace RILL / WILL CPE;

q) Test call / test service to confirm line is in service;


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r) To verify the CPE issue for docket on ADSL CPE (Broadband),

Contractor is required to bypass the customers connection using

the notebook or performed connectivity test at TM point of entry

when it deemed to be necessary. Details tasks of ADSL

troubleshooting involves:

i. Bypass customers network (CPE) and performed

connectivity test from notebook;

ii. Configuring modem and re-installing the dialer;

iii. Verifying the modem status, dial tone, filters and wiring;

iv. Test at TMs last point to isolate fault due to internal wiring orcustomers CPE;

v. Performed throughput test via Speedometer/FTP command

line interface from notebook.

s) Login using customers account to test the line connection and

speed. If successful, advice the customer to check their CPE and

internal wiring;

t) Feedback to LMG immediately after work completion. For cases

stated below, complete remarks must be given to the LMG so that

necessary updating can be done in the system:

i. Faulty customer equipment;

ii. Network facility damage due to third parties;

iii. Fault due to other service providers;

iv. Customer premises inaccessible;

v. Faulty customer infrastructure or internal wiring;

vi. Damage to network facility due to force majeure;

vii. Deferment of service restoration request by customers

u) Fill in Activity Job Sheet as in Appendix III-3 and get customers

signature for faults that require visits to customer premises;

v) As for Premise Close cases, fill in Activity Job Sheet as in Appendix

III-3 and leave the customers copy at customers premise;

w) Fill in Repair Team Daily Activity Log as per Appendix III-4;


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x) Advise customer on internal wiring or CPE fault;

y) Any replacement of internal wiring is subject to charges as per

Appendix III-5;

z) A copy of the following documents must be submitted daily to the

TM supervisor:

i. Daily Activity Log for each Repair Team;

ii. Activity Jobsheet;

iii. Borang Pemberitahuan Pertukaran Pasangan Kabel/Port

CPAS.

8. TOOLS, TEST GEARS AND SAFETY GEARS

8.1 The Contractor shall equip with appropriate tools and test gears for each

type of works. The minimum requirements for each type of tools and test

gears are stated in Appendix lll-6.

8.2 The test gears shall always in good working condition and calibrated.

9. VEHICLES

9.1 The Contractor shall provide good and reliable vehicles for each type of

works.

10. WORK TECHNICAL SPECIFICATIONS

10.1 The following Work Technical Specifications are attached in Appendix VI

for the references of the Contractor. Any doubt in the use and application

of the specification shall be referred to the Network Operation Manager for

clarification. Contractor shall follow the current version of SOP as listed in

Part III.

10.2 Network Performance Indication (ADSL Fault Restoration)


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a) The delivery of technical support in the form of rendering

troubleshooting and identifying the cause or problem are based on

the following standard testing procedures;

b) Access Network

For any connectivity issues involving physical and data link layers,

the demarcation line is from DSLAM up to ADSL modem or TM

point of entry (terminal block)

c) Network latency

From broadband user to all connection within local network shall be

less than 85ms or 95% of time during busy hours.d) Throughput/Bandwidth Utilization

Throughput or bandwidth utilization between the user and the

nearest edge node of the regional broadband network or BRAS

shall be:

o No less than 80% of the subscribed level for 95% of the time

for the purposes of uploading and downloading effective 1

January 2008; and

o No less than 90% of the subscribed level for 95% of the time

for the purposes of uploading and downloading effective

from 1 January 2009;

e) Packet loss

Shall not exceed 1%. Measured by averaging sample

measurements over the reporting period.

f) International Network Performance

i) Provided as best-effort basis. No guarantee on Quality of

Service (QoS) pertaining to international accessibility

ii) No traffic prioritization

10.3 The Contractor undertakes to achieve the following service leveltargets for the Works as follows :


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(a) 100% of the Works attended and completed within 8 hours fromthe time the trouble report is created, for DEL P1 customers.

(b) 100% of the Works attended and completed within 16 hours fromthe time the trouble report is created, for DEL P2 and P3customers.

(c) 100% of the Works attended and completed within 24 hours fromthe time the trouble report is created, for DEL P4 customers.

(d) For trouble report received after office hours, restoration workshave to be carried out subject to arrangement of appointment byTM, and to be attended and completed within the agreed timereferred to in sub-Clause 10.3(a); or sub-Clause 10.3(b); or sub-

Clause 10.3(c), as the case may be, for DEL P1, P2, P3 and P4customers respectively.

(e) 100% of the Works attended and completed within 4 hours fromthe time the trouble report is created, for ADSL PPoA customers.

(f) 100% of the Works attended and completed within 8 hours fromthe time the trouble report is created, for ADSL PPoE P1customers.

(g) 100% of the Works attended and completed within 16 hours from

the time the trouble report is created, for ADSL PPoE P2 and P3customers.

(h) 100% of the Works attended and completed within 24 hours fromthe time the trouble report is created, for ADSL PPoE P4customers.

(i) 100% of the Works attended and completed within 4 hours fromthe time the trouble report is created, for ISDN BRI customers.

* The segmentation code are defined by TM

PPoA means Point to Point over ATM (Asynchronous Transfer Mode).

PPoEmeans Point to Point over Ethernet.


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10.4 The Contractor shall guarantee the highest service quality of the network.

The target set for Fault Rate under Kerosakan Telefon Tahunan Akses

(KTT-Akses) is below 0.134.

10.5 Target Performance

a) Performance will be tabulated monthly by TM. For the purpose of

measuring the performance the record use shall exclude those

dockets or fault that cannot be rectified and/or delayed due to

cause that does not fall under Contractors responsibilities.

11. ABBREVIATION

ADSL Asymmetrical Digital Subscriber Line

ANOC Access Network Operation Centre

BFWA Broadband Fixed Wireless Access

BTS Base Transceiver Station

CA Certification Agency

CDMA Code Division Multiple Access

DEL Direct Exchange Line (includes via MARS, RILL, WILL,

CDMA)

FWT Fixed Wireless Terminal

ISDN BRI Integrated Service Digital Network Basic Rate Interface

LMG Local Maintenance Group which is TMs control centre for

telephone fault restoration services

MARS Multi Access Radio System

RILL Radio In Local Loop

SLT Single Line Telephone

SRT Subscriber Remote Terminal

WILL Wireless In Local Loop


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TELEPHONE/ADSL/ISDN BRI SERVICE RESTORATION

MDF CABINET

DP

DROPWIRE

CONNECTOR

INTERNAL WIRING

TERMINAL BLOCK

TELMOSET

CONTRACTORS

E-SIDE CABLE D-SIDE CABLE

CUS


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CDMA / BFWA SERVICE RESTORATION

TERMINAL SLT

CONTRACTORS

BTSANTENNA


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RILL / WILL SERVICE RESTORATION

BTS

SSRTANTENNA

CONTRACTORS


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MARS SERVICE RESTORATION

BTS

MARS

DP

CONNECTOR

INTERNALWIRING

TERMINAL BL

DROPWIRE

CONTRACTORS


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APPENDIX I-5

FAULT RESTORATION

FRANCHISED AREA

The following cabinet areas are assigned to the CONTRACTOR for thetelephone / ADSL/ ISDN BRI/CDMA / RILL / WILL / MARS fault restoration worksaccording to the terms and conditions of this Agreement.

EXCHANGE AREA CABINET NUMBER

TM reserves the right to amend the above-mentioned areas by informing theCONTRACTOR in writing.


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Daily Weekly Monthly Daily

1.0 TR Restoration Tasks

1.1 Conduct Daily Roll Call VENDOR TM1.2 Docket Print-out from Webstars TM TM1.3 Docket Assignment in Webstars TM TM1.4 Docket Segregation VENDOR TM

1.5 Collection of :1.5.1 Individual Team Daily Activity Log VENDOR VENDOR/TM1.5.2 Borang Pertukaran Pasangan Kabel/Port VENDOR VENDOR/TM1.5.3 Activity Job Sheet VENDOR VENDOR/TM1.5.4 SAF/Access Escalation Form VENDOR VENDOR/TM1.5.5 Action Log VENDOR VENDOR/TM1.6 Review performance

1.6.1 Retrieve daily report in webstars/ensis VENDOR/TM VENDOR/TM1.6.2 Daily scorecard/balance sheet check VENDOR VENDOR/TM1.6.3 Weekly/Monthly review with executive VENDOR/TM VENDOR/TM1.6.4 Follow through on critical/aging TR VENDOR/TM VENDOR/TM

1.6.5 Performance gap analysis VENDOR VENDOR/TM1.6.6 Analysis on staff productivity VENDOR VENDOR/TM1.7 Closing/verifiying of TRs TM TM

Supervisor's Role for Outsource Areas

100% outsourced Pa


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APPENDIX III-1

DSR Form

TELEKOM MALAYSIA BERHADDISTRICT STORE REQUISITION FORM (DSR)

DATE:

The following materials request for

No. Material No.MaterialDescription

QuantityRequired

IssueUnit

1

2

3

4

5

6

7

8

9

10

11

12

Requested By : Acknowledged By:

Signature : Signature :Name : Name :IC No. : Staff No :Company Stamp : Date :

Date : ________________________


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APPENDIX III-3

SERIAL NO :

ACCESS NETWORK OPERATION - ACTIVITY JOB SHEET O&M: ____________________

SERVICE/CIRCUIT NUMBER: DATE : TIME :NOMBOR TALIAN TARIKH MASA

INSTALLATION RESTORATION OTHERS : ( PR / ER ) CUSTOMER UNREACHABLEPEMASANGAN BAIKPULIH LAIN-LAIN PELANGGAN GAGAL DIHUBUNGI

ACTIVITY CHECKLIST O&M'S COMMENT

SENARAI SEMAK AKTIVITI CATATAN O&M

Please tick ( / ) Please tick ( / ) where applicable

Sila tandakan (/) Sila tandakan (/) di mana berkaitan

1 TM ACCESS NETWORK 1 INSTALLATION / RESTORATION /

LOJI TALIAN TM RECOVERY COMPLETED

2 LAST POINT CONNECTION PEMASANGAN / BAIKPULIH / PENGAMBILAN SEMULA SIAP

SAMBUNGAN TITIK AKHIR 2 CUSTOMER'S CPE FAULT

3 PARALLEL / INTERNAL WIRING CONNECTION KEROSAKAN ALATAN PELANGGAN

SAMBUNGAN SELARI/PENDAWAIAN DALAMAN 3 CUSTOMER'S INTERNAL WIRING FAULT

4 TELEPHONE SOCKET/SPLITTER KEROSAKAN DAWAI DALAM PELANGGAN

SOKET TELEFON / SPLITTER 4 INSTALLATION / RESTORATION / RECOVERY

5 TELEPHONE SET/MODEMS/OTHER CPEs COMPLETED BUT CUSTOMER REFUSED TO SIGN

SET TELEFON / MODEM / ALATAN LAIN PEMASANGAN / BAIKPULIH / PENGAMBILAN SIAP

TETAPI PELANGGAN ENGGAN TANDATANGAN

CPE DETAIL

BUTIRAN ALATAN

MODEM/NT/FWT :

SERIAL NO (ESN) Appointment Time (if any) :NO SIRI MODEM / NT / FWT (ESN) Masa temujanji (jika ada)

TYPE OF MODEM/FWT : STAFF NAME :JENIS MODEM / FWT Nama anggota

SIGNATURE :

Tandatangan

CUSTOMER UNREACHABLEPELANGGAN GAGAL DIHUBUNGI

Our personnel has been to your place at Date: ___________________ Time:________________Anggota kami telah ke premis tuan/puan pada Tarikh Masa

to Repair Install Recoveruntuk kerja Baikpulih Pemasangan Pengambilan Semula

but was unable to contact anyone at your premises.tetapi gagal menghubungi sesiapa di premis tuan/puan.

We would like to proceed with the task, however we shall need to know the time and date which is most convenient to you.Kami ingin meneruskan tugasan kami, oleh itu kami ingin mengetahui tarikh dan masa yang bersesuaian dengan tuan/puan.

Please contact* _______________________ to fix suitable appointment. Thank you.Sila hubungi* untuk membuat temujanji yang bersesuaian. Terima kasih.

CUSTOMER'S VERIFICATIONPENGESAHAN PELANGGAN

I / We agree the above service has been commissioned / restored / modem recovered by TM's personnelSaya/Kami mengesahkan bahawa kerja-kerja baikpulih / pemasangan / pengambilan semula telah disempurnakan oleh anggota TM

NAME :ama

DATE : SIGNATURE :arik an atangan

* Working Hours

Waktu Bekerja

1. Mon - Fri : 9am - 5pm

Isn in- Jumaat

2. Sun - Thurs : 9am - 5pm (For States which Pub. Holiday falls on Friday)

Ahad - Kham is (Utk negeri yang cuti umumnya jatuh pada hari Jumaat)

*Sample Activity Jobsheet


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REPAIR TEAM DAILY ACTIVITY LOG

T R M D F C R E A T E D / R E S

P P O A P P O E P 1 P 2 P 3 B R I P R I J P R S T A R T F I N

1

2

3

4

5

6

7

8

9

1 0

1 1

1 2

1 3

1 4

1 5

1 6

1 7

1 8

1 9

2 0

R E A S O N N O T A C H I E V E D T A R G E T I S S U E ;

1

2

3

D A I L Y A C T I V I T Y L O G

A D S L T E L E P H O N E

B i l

A C T I V I T Y

C D M A S ' V E Y

T I M E

T E A M :

S M A R T

E X C H A N G E :

J P RT R

N U M B E R O F T R O R O R D E R I S D N T R

Prepared By :

Signature :

Name :

IC No. :

Company Stamp :

Date : ___________________________________


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APPENDIX III-5

1. PAYMENT BY CUSTOMER FOR REPLACEMENT OF INTERNALWIRING AND TELEPHONE SOCKET

TM's network is up to last termination point (Drop Wire). The socket andinternal wiring are under Customer's responsibility.

If the customers select TMs registered contractors to replace InternalWiring and/or telephone socket, the charges are determined by TMregistered contractor. The relevant payment is to be made directly tocontractor. TM shall not be liable for the arrangement made between the

Customer and TM's registered contractor.


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TELEKOM MALAYSIA BERHAD

APPENDIX III-6TOOLS, TEST GEARS AND SAFETY GEARS

1. TOOLS Team ,Company orIndividual COD Mini JKH TROSHammer Drill Team x x xComplete Tool Box Team x x xComplete Tools for Jointing of Plastic

Cable Company xComplete Tools for Jointing of Lead

Cable Company xComplete Tools for Pulling of

Overhead Cable Company xComplete Tools for Pulling of

Underground Cable Company xWater Pump Company x

Generator Company xExhaust Fan Company xPuncher tool set Team x x xPair identifier Team x

2. TEST GEARSSignal strength tester (Rill/Will) Company x(optional)ADSL Tester Team xLaptop Team xMultimeter Team x x x

Insulation Tester Team xFaultsman Telephone Team x x xISDN BRI Test Set Company x (optional) x (optional)Earth Tester Company x (optional)

Gas Detector Company x

Pair Verfication/Updating Instrument TM to supply

3. SAFETY GEARSSafety Cone Team x x xSafety Belt Team x x xSafety Helmet Individual x x xSafety Vest Individual x x xLadder with safety features Team x x x

First Aid Kid Team x x xSignboard Team xBody Harness Team x x xWellington Boot Individual x

Safety Boot Individual xSafety Goggles Individual x x x

Blinkers Team xAviation Lights Team x

Note: "x" required items


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APPENDIX lll-7

SPECIFICATION FOR PROVISION OF TELECOMMUNICATION WIRING ATDP TO CUSTOMERS PREMISES

Materials : Drop wire, PVC casing, external antenna, arrestor (PKS102), MKIIwire, socket and concrete nails

Tools : Basic Tools (Appendix III-9 item 1)

Procedures :

1. Before installation of wiring route, survey and check for any suitable

conduits or hollow skirting available in the premise for hidden wiring.

2. If surface wiring is unavoidable, select the most suitable wiring route withthe following considerations:

a) Always try to hide wiring behind furniture in the room and choosecorridor to access.

b) Avoid hot spots, rusty objects and location susceptible tomechanical damages.

c) Avoid contact with electrical wiring.

d) If parallel route with electrical wiring is unavoidable, ensure thefollowing minimum spacing between both routes:

i. For electrical route < 650 V (minimum 5 cm)ii. For electrical route 650 V (minimum 30 cm)iii. For high voltage electrical route single core > 650 V

(minimum 50 cm)

3. Cut PVC casing to suitable length and fix it with concrete nails on the wall.

4. Place drop wire cable inside the PVC casing and move towards thetelephone socket position.

5. Perform continuity test on the wiring:

a) At one end of the wiring remove the wire insulation and loop the Aand B wires to form short circuit.


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b) At the other end of the electrical wiring, test the wire continuity witha multimeter for a reflection in ohm measurement.

c) Remove the short circuit loop after the test.

6. To terminate the wiring to telephone socket

a) Remove about 10 cm of external insulation from the wiring with acutter

b) Terminate the wiring to the screws inside the socket, which areholding the green and red wires. Remove any excessively exposedwires.

c) Close socket cover.

d) Fix socket to the wall or any other suitable furniture at least 15 cmabove the floor. This is to avoid any splash of water into the socketwhen the floor is being washed. Always try to use double-sidedtape provided for fixing the socket. If it is not suitable, then screwshould be used.

6. tros part iii-a technical specification final and clean copy2072010(5.1 a

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