#6 advice on how to manage a successful group excursion

?How many times have you had it happen that

your clients were dissatisfied with the organization of your excursion?

?Did it they get the wrong room or were they not informed about changes made in the schedule

(or something similar)?

How to avoid problems that can occur when planning and organizing a group excursion?

?

Here is a list of some tips that can help all tour operators in organizing excursions.

#1Create an quality itinerary

Good presentation of the services that you are offering is the key

to success!

#2Make a list of all passengers

Check your passengers’ information, make

corrections if needed and centralize them in one

place if possible.

#3Check with all of your suppliers and

call them to double check

Verify the availability of all the services provided by your suppliers and get their confirmation.

a) Seat and allocation list - you do not want to put your customers in a

situation when they are confused and rowdy

b) Rooming list - in order to prevent misunderstandings about rooms, this is a common case

c) List of additional requirements - every customer has different demands, try to have a personalized approach to everyone

#4Send reminders to your passengers

via e-mail/mobile texts

You could send it via e-mail, text message or by post and it should contain information about the departure time and place, trip schedule, reminder of the documents etc.

Stick to the excursion schedule / itinerary

#5

The most important thing is that your passengers are familiar with all the changes in the schedule to avoid any misunderstandings!

Get feedback from your passengers

#6

Your customers’ feedback can be a great source of improvement, you can either ask them directly or give them a questionnaire.

In order to succeed it would be helpful to have excursion booking software that supports everything mentioned above!

The goal is: organize things in the best way and get happy and pleased customers.

The solution can be in good software.

We cannot influence external circumstances but what we can do is try to organize things the way

mentioned in the article, so that risks are reduced to a minimum.

YES, we do create, advise, educate, train, provide and implement integrated comprehensive business

solutions based on information technologies!

Know more about us!Blog article „10 reasons why tour operator software implementation fails”: http://blog.itravelsoftware.com/2014/05/how-to-manage-a-successful-group-excursion/

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