5 front desk traits to boost guest experience for your hotel this 2016
TRANSCRIPT
![Page 1: 5 front desk traits to boost guest experience for your hotel this 2016](https://reader035.vdocuments.us/reader035/viewer/2022070513/58838cf71a28ab07628b6a39/html5/thumbnails/1.jpg)
5 Front Desk Traits To
Boost Guest Experience
![Page 2: 5 front desk traits to boost guest experience for your hotel this 2016](https://reader035.vdocuments.us/reader035/viewer/2022070513/58838cf71a28ab07628b6a39/html5/thumbnails/2.jpg)
Introduction
With technology evolving so fast, automation is sweeping through hotel operations.
Here are the top 5 front desk traits your staff must develop to build guest loyalty.
But the Front Desk – or the face of the hotel – will always retain its human touch.
![Page 3: 5 front desk traits to boost guest experience for your hotel this 2016](https://reader035.vdocuments.us/reader035/viewer/2022070513/58838cf71a28ab07628b6a39/html5/thumbnails/3.jpg)
Teach your staff to cope with pressure and to be patient
Consider relaxing activities to help them de-stress
Stay Calm
![Page 4: 5 front desk traits to boost guest experience for your hotel this 2016](https://reader035.vdocuments.us/reader035/viewer/2022070513/58838cf71a28ab07628b6a39/html5/thumbnails/4.jpg)
Be Knowledgeable
Make sure that your staff know the locality well
Never say ‘I don’t know’, even if you don’t!
![Page 5: 5 front desk traits to boost guest experience for your hotel this 2016](https://reader035.vdocuments.us/reader035/viewer/2022070513/58838cf71a28ab07628b6a39/html5/thumbnails/5.jpg)
Anticipate Needs
Learn to observe and be proactive about what guests may need
Try to read a guest’s requirements based on the info provided
![Page 6: 5 front desk traits to boost guest experience for your hotel this 2016](https://reader035.vdocuments.us/reader035/viewer/2022070513/58838cf71a28ab07628b6a39/html5/thumbnails/6.jpg)
Be Enterprising
Train your front desk staff to expect the unexpected
A little sincerity goes a long way in building guest relations
![Page 7: 5 front desk traits to boost guest experience for your hotel this 2016](https://reader035.vdocuments.us/reader035/viewer/2022070513/58838cf71a28ab07628b6a39/html5/thumbnails/7.jpg)
Keep Smiling
A simple smile can have a remarkable effect on tired travelers
It costs nothing, and should be implemented by all the staff!
![Page 8: 5 front desk traits to boost guest experience for your hotel this 2016](https://reader035.vdocuments.us/reader035/viewer/2022070513/58838cf71a28ab07628b6a39/html5/thumbnails/8.jpg)
Learn How You Can Simplify Your Hotel's
Front Desk Operations
Click here