5. ethical and social impact of information systems ethical and social impact of information systems...
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5.5.
ETHICAL AND SOCIAL ETHICAL AND SOCIAL IMPACTIMPACT
OFOF
INFORMATION SYSTEMSINFORMATION SYSTEMS
ETHICAL AND SOCIAL ETHICAL AND SOCIAL IMPACTIMPACT
OFOF
INFORMATION SYSTEMSINFORMATION SYSTEMS
5.1
INFORMATION SYSTEMINFORMATION SYSTEMINFORMATION SYSTEMINFORMATION SYSTEM
INFORMATION INFORMATION
SYSTEMSYSTEM
BUSINESS BUSINESS
CHALLENGECHALLENGE
BUSINESS BUSINESS
SOLUTIONSSOLUTIONS
MANAGEMENTMANAGEMENT
INFORMATIONINFORMATION
TECHNOLOGYTECHNOLOGY
ORGANIZATIONORGANIZATION
5.2
MORAL RISKS OF NEW TECHNOLOGYMORAL RISKS OF NEW TECHNOLOGY
INCLUDE INFO SYSTEMS ISSUES IN INCLUDE INFO SYSTEMS ISSUES IN CORPORATE ETHICAL POLICIESCORPORATE ETHICAL POLICIES
ETHICSETHICS
PRINCIPLES OF RIGHT AND WRONGPRINCIPLES OF RIGHT AND WRONG
USED BY INDIVIDUALSUSED BY INDIVIDUALS
AS FREE MORAL AGENTSAS FREE MORAL AGENTS
TO GUIDE BEHAVIORTO GUIDE BEHAVIOR
**
5.3
MORAL DIMENSIONS OF THE INFORMATION AGE
MORAL DIMENSIONS OF THE INFORMATION AGE
• INFORMATION RIGHTS & INFORMATION RIGHTS & OBLIGATIONSOBLIGATIONS
• PROPERTY RIGHTSPROPERTY RIGHTS
• ACCOUNTABILITY & CONTROLACCOUNTABILITY & CONTROL
• SYSTEM QUALITYSYSTEM QUALITY
• QUALITY OF LIFEQUALITY OF LIFE
**
5.4
INFORMATION & INFORMATION & TECHNOLOGYTECHNOLOGY
ETHICAL, SOCIAL & POLITICAL ISSUES
ETHICAL, SOCIAL & POLITICAL ISSUES
INDIVIDUALINDIVIDUAL
SOCIETYSOCIETY
POLITYPOLITY
QUALITY OF LIFEQUALITY OF LIFE
ETHICAL ISSUESETHICAL ISSUES
SOCIAL ISSUESSOCIAL ISSUES
POLITICAL ISSUESPOLITICAL ISSUESINFORMATION INFORMATION RIGHTS RIGHTS &OBLIGATIONS&OBLIGATIONS
PROPERTY PROPERTY RIGHTS & RIGHTS & OBLIGATIONSOBLIGATIONS
ACCOUNTABILITY ACCOUNTABILITY & CONTROL& CONTROL
SYSTEM SYSTEM QUALITYQUALITY
5.5
TECHNOLOGY TRENDS & ETHICAL ISSUES
TECHNOLOGY TRENDS & ETHICAL ISSUES
• COMPUTING POWER DOUBLES EVERY 18 COMPUTING POWER DOUBLES EVERY 18 MONTHSMONTHS
• ADVANCES IN DATA STORAGEADVANCES IN DATA STORAGE• ADVANCES IN DATA MINING ADVANCES IN DATA MINING
TECHNIQUESTECHNIQUES• ADVANCES IN TELECOMMUNICATIONS ADVANCES IN TELECOMMUNICATIONS
INFRASTRUCTUREINFRASTRUCTURE
**
5.6
ETHICS IN AN INFORMATION SOCIETY
ETHICS IN AN INFORMATION SOCIETY
• RESPONSIBILITY: Accepting costs, RESPONSIBILITY: Accepting costs, duties, obligations for decisionsduties, obligations for decisions
• ACCOUNTABILITY: Assessing ACCOUNTABILITY: Assessing responsibilities for decisions & actionsresponsibilities for decisions & actions
• LIABILITY: Must pay for legal damagesLIABILITY: Must pay for legal damages• DUE PROCESS: Insures laws are applied DUE PROCESS: Insures laws are applied
properlyproperly
**
5.7
ETHICS IN AN INFORMATION SOCIETY
ETHICS IN AN INFORMATION SOCIETY
ETHICAL ANALYSIS:ETHICAL ANALYSIS:• IDENTIFY, DESCRIBE FACTSIDENTIFY, DESCRIBE FACTS• DEFINE CONFLICT, IDENTIFY VALUESDEFINE CONFLICT, IDENTIFY VALUES• IDENTIFY STAKEHOLDERSIDENTIFY STAKEHOLDERS• IDENTIFY OPTIONSIDENTIFY OPTIONS• IDENTIFY POTENTIAL CONSEQUENCESIDENTIFY POTENTIAL CONSEQUENCES
**
5.8
ETHICS IN AN INFORMATION SOCIETY
ETHICS IN AN INFORMATION SOCIETY
ETHICAL PRINCIPLES:ETHICAL PRINCIPLES:• TREAT OTHERS AS YOU WANT TO BE TREATEDTREAT OTHERS AS YOU WANT TO BE TREATED• IF ACTION NOT RIGHT FOR EVERYONE, NOT IF ACTION NOT RIGHT FOR EVERYONE, NOT
RIGHT FOR ANYONERIGHT FOR ANYONE• IF ACTION NOT REPEATABLE, NOT RIGHT AT IF ACTION NOT REPEATABLE, NOT RIGHT AT
ANY TIMEANY TIME• PUT VALUE ON OUTCOMES, UNDERSTAND PUT VALUE ON OUTCOMES, UNDERSTAND
CONSEQUENCESCONSEQUENCES• INCUR LEAST HARM OR COSTINCUR LEAST HARM OR COST• NO FREE LUNCHNO FREE LUNCH
**5.9
ACM CODE OF PROFESSIONAL CONDUCT
ACM CODE OF PROFESSIONAL CONDUCT
• CONTRIBUTE TO SOCIETY & HUMAN WELL-CONTRIBUTE TO SOCIETY & HUMAN WELL-BEINGBEING
• AVOID HARM TO OTHERSAVOID HARM TO OTHERS• BE HONEST & TRUSTWORTHYBE HONEST & TRUSTWORTHY• HONOR PROPERTY RIGHTS; COPYRIGHTS; HONOR PROPERTY RIGHTS; COPYRIGHTS;
PATENTSPATENTS• GIVE CREDIT FOR INTELLECTUAL PROPERTYGIVE CREDIT FOR INTELLECTUAL PROPERTY• ACCESS ONLY AUTHORIZED RESOURCESACCESS ONLY AUTHORIZED RESOURCES• RESPECT PRIVACY OF OTHERSRESPECT PRIVACY OF OTHERS
**5.10
INFORMATION RIGHTSINFORMATION RIGHTSPRIVACY: Right to be left alonePRIVACY: Right to be left alone
FAIR INFORMATION PRACTICES (FIP):FAIR INFORMATION PRACTICES (FIP):• NO SECRET PERSONAL RECORDSNO SECRET PERSONAL RECORDS• INDIVIDUALS CAN ACCESS, AMEND INDIVIDUALS CAN ACCESS, AMEND
INFORMATION ABOUT THEMINFORMATION ABOUT THEM• USE INFO ONLY WITH PRIOR CONSENTUSE INFO ONLY WITH PRIOR CONSENT• MANAGERS ACCOUNTABLE FOR DAMAGE DONE MANAGERS ACCOUNTABLE FOR DAMAGE DONE
BY SYSTEMSBY SYSTEMS• GOVERNMENTS CAN INTERVENEGOVERNMENTS CAN INTERVENE
**
5.11
U.S.FEDERAL PRIVACY LAWSU.S.FEDERAL PRIVACY LAWS
GENERAL FEDERAL PRIVACY LAWS:GENERAL FEDERAL PRIVACY LAWS:
Freedom on Information Act, 1968Freedom on Information Act, 1968
Privacy Act of 1974Privacy Act of 1974
Electronic Communications Privacy Act of 1986Electronic Communications Privacy Act of 1986
Computer Matching and Privacy Protection Act of Computer Matching and Privacy Protection Act of 19881988
Computer Security Act of 1987Computer Security Act of 1987
Federal Managers Financial Integrity Act of 1982Federal Managers Financial Integrity Act of 1982
**
5.12
U.S.FEDERAL PRIVACY LAWSU.S.FEDERAL PRIVACY LAWS
PRIVACY LAWS AFFECTING PRIVATE PRIVACY LAWS AFFECTING PRIVATE INSTITUTIONS:INSTITUTIONS:
Fair Credit Reporting Act, 1970Fair Credit Reporting Act, 1970
Family Education Rights & Privacy Act of 1978Family Education Rights & Privacy Act of 1978
Right to Financial Privacy Act of 1978Right to Financial Privacy Act of 1978
Privacy Protection Act of 1980Privacy Protection Act of 1980
Cable Communications Policy Act of 1984Cable Communications Policy Act of 1984
Electronic Communications Privacy Act of 1986Electronic Communications Privacy Act of 1986
Video Privacy Protection Act of 1988Video Privacy Protection Act of 1988
**
5.13
INTELLECTUAL PROPERTYINTELLECTUAL PROPERTY
INTELLECTUAL PROPERTY: Intangible INTELLECTUAL PROPERTY: Intangible creations protected by lawcreations protected by law
TRADE SECRET: Intellectual work or TRADE SECRET: Intellectual work or product belonging to business, not in product belonging to business, not in public domainpublic domain
COPYRIGHT: Statutory grant protecting COPYRIGHT: Statutory grant protecting intellectual property from copying by intellectual property from copying by others for 28 yearsothers for 28 years
**5.14
INTELLECTUAL PROPERTYINTELLECTUAL PROPERTY
TRADE MARK: Legally registered mark, TRADE MARK: Legally registered mark, device, or name to distinguish one’s device, or name to distinguish one’s goodsgoods
PATENT: Legal document granting owner PATENT: Legal document granting owner exclusive monopoly on an invention for 17 exclusive monopoly on an invention for 17 yearsyears
**
5.15
NEW INFORMATION TECHNOLOGY: ACCOUNTABILITY, LIABILITY &
CONTROL
NEW INFORMATION TECHNOLOGY: ACCOUNTABILITY, LIABILITY &
CONTROL
ETHICAL ISSUES: ETHICAL ISSUES: Who is morally Who is morally responsible for consequences of use?responsible for consequences of use?
SOCIAL ISSUES: SOCIAL ISSUES: What should society What should society expect and allow?expect and allow?
POLITICAL ISSUES: POLITICAL ISSUES: To what extent To what extent should government intervene, should government intervene, protect?protect?
**5.16
SYSTEM QUALITY: DATA QUALITY & SYSTEM ERRORS
SYSTEM QUALITY: DATA QUALITY & SYSTEM ERRORS
ETHICAL ISSUES: ETHICAL ISSUES: When is software or When is software or service ready for release?service ready for release?
SOCIAL ISSUES: SOCIAL ISSUES: Can people trust Can people trust quality of software, services, data?quality of software, services, data?
POLITICAL ISSUES: POLITICAL ISSUES: Should Congress Should Congress or Industry develop standards for or Industry develop standards for software, hardware, data quality?software, hardware, data quality?
**5.17
QUALITY OF LIFEQUALITY OF LIFE
CENTRALIZATION VS. DECENTRALIZATIONCENTRALIZATION VS. DECENTRALIZATION
RAPID CHANGE: Reduced response time to RAPID CHANGE: Reduced response time to competitioncompetition
MAINTAINING BOUNDARIES: Family, work, MAINTAINING BOUNDARIES: Family, work, leisureleisure
DEPENDENCE AND VULNERABILITYDEPENDENCE AND VULNERABILITY
COMPUTER CRIME & ABUSECOMPUTER CRIME & ABUSE
**
5.18
QUALITY OF LIFEQUALITY OF LIFEEMPLOYMENT: Trickle-down technology; reengineering job EMPLOYMENT: Trickle-down technology; reengineering job
lossloss
EQUITY & ACCESS: Increasing racial & social class cleavagesEQUITY & ACCESS: Increasing racial & social class cleavages
HEALTH RISKS: HEALTH RISKS: • REPETITIVE STRESS INJURY (RDI)REPETITIVE STRESS INJURY (RDI)• CARPAL TUNNEL SYNDROME (CTS)CARPAL TUNNEL SYNDROME (CTS)• COMPUTER VISION SYNDROME (CVS)COMPUTER VISION SYNDROME (CVS)• TECHNOSTRESS: Irritation, hostility, impatience, TECHNOSTRESS: Irritation, hostility, impatience,
enervation, fearenervation, fear• VDT RADIATIONVDT RADIATION
**
5.19
MANAGEMENT ACTIONS: A CORPORATE CODE OF ETHICS
MANAGEMENT ACTIONS: A CORPORATE CODE OF ETHICS
INFORMATION RIGHTS & INFORMATION RIGHTS & OBLIGATIONSOBLIGATIONS
PROPERTY RIGHTS & OBLIGATIONSPROPERTY RIGHTS & OBLIGATIONS
ACCOUNTABILITY & CONTROLACCOUNTABILITY & CONTROL
SYSTEM QUALITYSYSTEM QUALITY
QUALITY OF LIFEQUALITY OF LIFE
**
5.20
LIABILITY ON THE INTERNETLIABILITY ON THE INTERNET
• LIBELLIBEL• COPYRIGHT INFRINGEMENTCOPYRIGHT INFRINGEMENT• PORNOGRAPHYPORNOGRAPHY• FRAUDFRAUD• JURISDICTION?JURISDICTION?
SEEK LEGAL ADVICE BEFORE SEEK LEGAL ADVICE BEFORE DEVELOPING WEB SITE...DEVELOPING WEB SITE...
**
5.21
5.5.
ETHICAL AND SOCIAL ETHICAL AND SOCIAL IMPACTIMPACT
OFOF
INFORMATION SYSTEMSINFORMATION SYSTEMS
ETHICAL AND SOCIAL ETHICAL AND SOCIAL IMPACTIMPACT
OFOF
INFORMATION SYSTEMSINFORMATION SYSTEMS
5.22