Measuring Performance with Purpose:

Working toward a Right-Sized Housing Crisis System

Megan Kurteff Schatz & Katharine Gale

February 10, 2012

www.focusstrategies.net

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Works with communities to:

• Assess and improve the quality of local homeless data for

informing change

• Analyze system outcomes and costs

• Synthesize data from multiple systems of care (homeless,

mental health, human services, etc.) to identify client overlap

and service utilization patterns

• Identify how system resources are currently invested &

recommend how they can be repurposed to be more effective

2

Overview

Reorienting as a System

Presenting findings from sample communities:

•Review of Success – exits to permanent housing

•Look at cost per person served & cost per success

•Returns to homelessness

•Cost for “success that sticks”

•Current resource allocation compared with population

distribution and need

•Distribution of resources to maximize success that sticks

3

Homeless Program Coordination

Objectives:

• Maximize and keep HUD CoC funding in Continuum

• Keep shelters open and operating as needed

• Coordinate and increase resources

• Maintain high standards for serving people in programs

4

Out-reach Prev

TH PSH

RR

SSO

Moving to a System

• A system is a set of components and

relationships that form a whole.

• All of a system’s resources are directed

toward its common purpose & outcomes.

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Housing Crisis Resolution System

Objectives:

•Permanent housing fast and make sure housing sticks

•Least expensive resource to each household to resolve their

homelessness

•Measure what is working, do right amount of that

•Measure what is not working, do better and/or less of that

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System Components

• Prevention

• Outreach

• Emergency shelter

• Transitional housing

• Support services

• Rapid rehousing

• Permanent supportive housing

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Greasing the Wheels

• Coordinated entry

• Assessment &

assignment of right

resource

• Buy-in to common

outcomes

• Measuring outcomes &

responding to findings

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Does the current set of components

fit the need?

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Population Distribution &

System Capacity – Community A

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Population Distribution &

System Capacity – Community A

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Unsheltered Homeless930

Sheltered Homeless287

Homeless in TH510

Sample Community A Adults Only Household (N=1,727)

2011 PIT Count

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Population Distribution &

System Capacity – Community B

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Population Distribution &

System Capacity – Community B

Program Use & Implications –

Community A

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Program Use & Implications –

Community A

15

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Program Use & Implications –

Community B

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Program Use & Implications –

Community B

Engineering Success

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Each System Component:

•Leads to success – exits to permanent housing (PH)

•Right-sized allocation of system dollars to maximize PH exits

Success: Exits to PH

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Success: Exits to PH

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Success: Exits to PH

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Success: Exits to PH

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Cost of Success by Program Type

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Cost of Success by Program Type

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Success that Sticks

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Success that sticks means

leaving homelessness for permanent

housing & NOT returning to

homelessness.

Returns to Homelessness

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Returns to Homelessness

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Cost of Success that Sticks

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Cost of Success that Sticks

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Maximizing Success

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Lowest cost of Success

that Sticks

Maximum Resources

Greatest Number Housed

Where are resources invested in

Community A now?

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What would happen, if…?

561

1091

0

200

400

600

800

1000

1200

Emergency Shelter32

Program Rate of PH Exits

ES 26%

Program Rate of PH Exits

ES 50% Increase % of PH exits

531 new PH Exits!

What would happen, if…?

303

605

0

100

200

300

400

500

600

700

Transitional Housing33

Program LOS

TH 300 days

Program LOS

TH 150 days

302 new PH Exits!

Shorten LOS

What would happen, if…?

303

704

208

1,391

0

200

400

600

800

1,000

1,200

1,400

1,600

Transitional Housing Rapid Re-Housing

Exits to PH that Stick

Current PH Exits that Stick New PH Exits that Stick 34

Program Current $

TH $6,415,004

RR $2,052,760

Program New $

TH $4,415,004

RR $4,052,760

Swap $2 mil

592 new PH exits!

All Together Now

1,330 new PH Exits!

Maximizing Success that Sticks

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Includes:

•Right-sizing investments by

program type, and

•Assessing program

performance and making

funding decisions accordingly

Q & A

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