4 Statistics on How a Telephone Answering Service Can Up Your Business

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The statistics clearly show that a live telephone answering service helps increase sales and get your business to the next level. With the modern speed to life, businesses need to be available 24/7.

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Here are 4 statistics that prove how helpful a live telephone answering service can be:

1. It Makes Your Company Seem More Qualified: 98% of customers state that they get a bad impression of the company if a non- qualified and ill-informed operator picks up the phone. When their questions aren’t answered, and when a representative doesn’t seem to have a firm grasp of the company, your image is crushed. Telephone answering services like Answering Service Care make sure their representatives are well-versed in your company and care for your customers as you would.

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2. No Lost Calls: 72% of customers hang up a call if they get transferred to a voice mail system instead of a live representative. When a client, or potential client, calls and gets a live representative, they’re going to feel as if their needs are being properly serviced. But it’s not always feasible for every business to have a company representative on hand for every call. That’s why an increasingly larger number of small businesses are relying on telephone answering services to up their game.

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3. Great Customer Service: 71% of customers have ended a business relationship with a specific company due to a bad customer service experience. If a customer is not attended to properly or does not get all the required attention and information on time, he is bound to get angry. A telephone answering service ensures great customer service for every call.

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4. Fulfilling Customers’ Needs: 69% of customers reported that they stopped calling a particular company if their call was not attended to properly or they were not given the information they inquired about. A telephone answering service always has the right answers and information ready at hand so that the customer never feels disappointed after the conversation is over. If your business can benefit from a telephone answering service, make sure you contact Answering Service Care today.

http://www.answeringservicecare.net/

Answering Service Care777 South State Road 7, Margate, FL,

USAZip: 33068

PH: 800-430-6511