International workshop: e-Skills and ICT Professionalism

Chuck Walrad

Chair, Professional Activities Board IT Committee

IEEE Computer Society

11-Oct-10 Footer text 2

IEEE: Recognized for Worldwide Technical Leadership

2

IEEE

IEEE Technical Activities

Computer Society

Tech & Conference Activities Bd

40+ specialized Tech Cmtes

200+ conferences

Prof'l Activities

IT Cmte

Software Engr Cmte

Certification Cmte

Standards Activities Bd

~160 Technical

Standards in over 12

Specialty Areas

SW & SE Process

Standards

Pubs Bd

34 Computing Journals &

Transactions

Chapters/

Membership Bd

> 350 Chapters

Worldwide (51% U.S.,

49% International)

Networking to Share Best Practices &

Opportunities

Education Activities Bd

Computing Curricula

Training for BoK

Knowledge Areas &

Certification Prep

Power & Energy Society

Comm. Society

35 more societies

IEEE Standards

IEEE Publications

>400K Members in 160

Countries

Largest Society

30% World’s

Technical

Literature

11-Oct-10

PAB-IT Mission and Vision

Mission: The IEEE Computer Society’s Professional Activities Board is chartered with advancing enterprise IT professions in the global corporate, academic, and government worlds.

Vision: IT professionals worldwide will be recognized as integral to the success of their employer’s organization and respected for their professionalism. And, IT professionals and students of IT will have essential, commonly accepted elements available to realize this vision.

3 2011

11-Oct-10

A Reputation for Advancing Professions

The IEEE Computer Society’s Software Engineering (SWE) Committee played (and is still playing) a leading role in establishing software engineering as a profession.

– Software Engineering body of knowledge (SWEBOK)

– Model curricula for baccalaureate and master’s degree programs

– Code of ethics

– International certifications of competency (CSDP and CSDA)

– International software & systems engineering standards

– Training for practitioners

The Computer Society decided to take on SWE because

– The SWE profession was not clearly defined.

– Practitioners could not find resources targeted at their needs.

– There were no objective criteria for evaluating professional expertise.

– It was difficult to define career paths and grow careers.

Similar to what we hope to accomplish for IT!

4

11-Oct-10

Practitioner Point of View: IT Issues/Opportunities

Staying current with technology change

Recognition of expertise, professionalism, and experience

Knowledge of best practices

Career development

Ambiguity/lack of specificity of skills required for various roles

5

11-Oct-10

Employer Point of View: IT Issues/Opportunities Assuring information security and privacy

Managing change (cloud, BYOD, etc.)

IT as part of strategic planning

Making better use of information

Evolving IT’s leadership role in the enterprise

Customer-facing innovation

Attracting, developing, and retaining IT professionals

Building business skills in IT

Reducing the cost of doing business

Improving IT application and service delivery quality

6

11-Oct-10

Today’s IT Challenges Although there are many, many ways for IT professionals to gain expertise (technical organizations, classes, and vendor-specific and tool-specific certificates, etc.) challenges still abound

– For the profession

There is no common framework to relate the various individual professional areas within enterprise IT.

There is no common definition of what constitutes an IT profession.

There are no standard competency measures.

– For practitioners, their management, and their employers

There are no reliable universally accepted (and known) resources and standards targeted at their professional needs.

There are no clear paths to move into another IT profession or even another IT organization.

Experience is not necessarily portable.

Except for vendor and tool specific certifications, evaluating IT expertise remains primarily subjective.

It can be VERY difficult to define and grow careers.

11-Oct-10

Today’s IT Challenges cont. For professional associations, technical bodies, and

domain/industry groups

– Industrial organizations and professional bodies focus on limited professional areas but need to fit into a larger playing field.

– There are competing ideas and bodies of knowledge in many areas.

– Other areas are neglected.

– Current efforts are fragmented and often operate in isolation.

– Many offerings are vendor-, tool-, or consortium-specific which can make it difficult to show IT legitimacy.

11-Oct-10

Solving IT’s Challenges

We need a consensually accepted framework to address these challenges.

– A framework To promote high standards of practice.

To inspire high levels of performance.

To develop a common body of usable and useful standards.

To inspire high levels of confidence among employers and end users.

To protect the interests of employers and end users by insuring that IT Professionals are qualified for their work and are performing their work in an ethical manner.

– A framework for IT professions that is equivalent to other recognized and respected professions.

– A framework for IT professions that embraces existing steps towards professionalization in specific areas of IT expertise.

The IEEE is now undertaking an IT initiative to provide this framework and bring together other efforts in this area.

9

11-Oct-10

Evolving IT Challenges

10

11-Oct-10

Era

Years

Typical thing

managed

Best known compa

ny

Content mgmt focus

Main-frame

1960-1975

A batch trans

IBM

Microfilm

Mini

1975-1992

A dept process

Digital Equipm

ent

Image Mgmt

PC

1992-2001

A docum

ent

Microsoft

Document

Mgmt

Internet

2001-2009

A web page

Google

Content Mgmt

Social and Cloud

2010-2015

interact

ions

Facebook

Social Busines

s System

s

Systems of Record

Systems of Engagement

The Challenge of Evolution

11-Oct-10

IT Professions: A Sampling of Specializations

IT Strategy

Business Process Analysis, Modeling, and Optimization

Strategic Technology Consulting

Enterprise Architecture Modeling and Enhancement

Master Data Management

IT Governance

Outsourcing Strategies

IT Solution Development

System Engineering

Development of Technical Infrastructure

Development and/or Integration of Applications

IT Operations

Service Management

End User Services

Asset & Configuration Management

Data Center Services

Data Network Services

Voice Network Services

IT Security Services

Disaster Recovery & Business Continuity

12 Professional Activities Board IT Committee

11-Oct-10

Computing Disciplines

13

Computer Engineering

Computer Science

Information Systems

Information Technology

Software Engineering

Organizational issues and

information systems

Application technologies

Software methods and technologies

Systems infrastructure

Computer hardware and architecture

Theory, principles, innovation

Application, deployment,

configuration

Development

Computing disciplines proposed by CC2005

Curriculum series http://www.computer.org/portal/web/education

11-Oct-10

Perspectives on the Scope of IT

14 PAB IT

Committ

ee

7

IT Business Strategy

Portfolio Management

Strategy

Str

ate

gy

Dir

ec

tC

on

tro

l

Ta

cti

cs

Ex

ec

ute

Op

era

tio

ns

Information

Information Content

Service and Solution Deployment

Service and Solution Rollout

Technology Implementation

Service and Solution Development

Service and Solution

Maintenance and Testing

Service and Solution Creation

and Testing

Service Delivery and Support

Service Support

Operations

Infrastructure Resource

Administration

Service Delivery

Operations

Business Resilience

User Identity and Access Processing

Business Resilience Operations

Business Compliance Analysis

Enterprise Architecture

Technology Innovation

Portfolio Value Management

IT Management System Control

Business Technology and

Governance Strategy

C211

Development Strategy

C611

Deployment Strategy

C711

C212

C213

Service Management

Strategy

C221

C222

C223

Business Risk and Compliance

Strategy

Business Resilience Strategy

C411

C412

Security, Privacy, and Data Protection

Continuous Business Operations

Planning

Business Risk and Compliance Control

C421

C422

C423

C431

C432

C433

Information Architecture

Information Lifecycle Planning and

Control

C521

C522

C531

Service and Solution Lifecycle

Planning

Service and Solution

Architecture

C621

C622

C631

C632

Service and Solution

Implementation Planning

Change Deployment Control

C721

C722

C731

C732

Service Delivery Strategy

Service Support Strategy

C811

C812

Service Support Planning

Infrastructure Resource Planning

Service Delivery Control

C821

C822

C823

C831

C832

C833

IT Business Administration

Sourcing Relationships and

Selection

HR Planning and Administration

Site and Facility Administration

Financial Control and Accounting

IT Business Model

C311

C321

C322

C323

C324

Customer Contracts and Pricing

Vendor Service Coordination

Procurement and Contracts

C331

C332

C333Knowledge Management

Project Management

C231

C232

Information Strategy

C511

C214

IT Customer Relationship

Service Performance

Analysis

Service and Solution Selling

Service Demand and

Performance Planning

Customer Transformation Consulting and

Guidance

Market Planning and

Communications

Customer Transformation

Needs Identification

Customer Business

Intelligence

C111

C112

C121

C122

C123

C131

C132

ITIL COBIT

IBM’s CBM

11-Oct-10

Development of a Model of a Profession

IEEE first investigated elements of a “true profession” in relation to its work to advance SWE as a profession

We revisited the original findings and refined them as we initiated work on a similar goal for IT professionals

The result was the model of a profession we’ll discuss today.

We think that the same model can be helpful to others.

FEAPO has adopted the model with additions from CAEAP.

Published in IT Pro magazine

The EABOK Consortium has also accepted it.

EABOK

Consorti

um 15

11-Oct-10

IT PROFESSION

Code of Ethics

Standards of Practice

Job Roles

Career Paths

Competency Definitions

Professional Society (Society of Peers)

Standards of Professional Practice Professionals follow

a code of ethics

while performing

activities in

accordance with

define standards of

practice.

Body of Knowledge

Curriculum

Accreditation Criteria

Preparatory Education (Degree Programs)

(Nat’l & Internat”l Standing)

Professional Advancement Responsibility for groups of activities are assigned to job roles. A career path is a progression of job roles or increasing responsibility.

Preparatory Education Knowledge is organized into a Body of Knowledge which is taught through preparatory education delivered by an accredited program which follows an approved curriculum.

Professional Development (Ongoing Education)

Skills (Skills Development)

Certification

Licensing

Standards of Professional Practice Certification certifies that individuals have defined competencies. Licensing extends certification to include active oversight of the profession including disciplinary action.

Model of an IT Profession

Professional Practice Skills to apply the knowledge to accomplish tasks are acquired through professional development including on-the-job training.

Activities

11-Oct-10

We believe that

A more united effort stands a better chance of advancing IT professions.

17

11-Oct-10

The Enterprise ITBOK’s current environment

Footer text 18

11-Oct-10

Participating Authors

Association of International Product Marketing and Management

Business Architecture Guild

CIPS

DAMA

EABOK Consortium

IIBA

SEI

The Open Group/AEA

Etc. 19

11-Oct-10

Participants Engaged

ACM SIGITE is helping to harmonize IT curriculum outcomes with IEEE/SFIA skills

ACS helped with SFIA selection and approach to using the framework

CIPS has helped by sharing their experience with their CBOK and membership survey of additional areas desired

20

11-Oct-10

Congruence & Collaboration

EABOK

Consorti

um 21

IEEE

career

paths

11-Oct-10

Other BoKs Standards Frameworks

CoBIT

ITIL

Zachman

TOGAF

CMMI

DAMA DMBO

K

BABOK

PMBOK

SEBOK

EABOK BIZBO

K

SWEBOK

ISO

ITSC

ITSC

IEEE

INCITS

HITSP

NIST

Enterprise Architecture

Strategy and Governance

IT Planning IT Projects

OPERATIONS

TRANSITION

Change Initiatives

Requirements Acquisition

Construction

Enterprise ITBOK

Guide “Tree model”

Interoperability

Quality

Security

11-Oct-10

IT PROFESSION

Code of Ethics

Standards of Practice

Job Roles

Career Paths

Competency Definitions

Professional Society (Society of Peers)

Standards of Professional Practice Professionals follow

a code of ethics

while performing

activities in

accordance with

define standards of

practice.

Body of Knowledge

Curriculum

Accreditation Criteria

Preparatory Education (Degree Programs)

(Nat’l & Internat”l Standing)

Professional Advancement Responsibility for groups of activities are assigned to job roles. A career path is a progression of job roles or increasing responsibility.

Preparatory Education Knowledge is organized into a Body of Knowledge which is taught through preparatory education delivered by an accredited program which follows an approved curriculum.

Professional Development (Ongoing Education)

Skills (Skills Development)

Certification

Licensing

Standards of Professional Practice Certification certifies that individuals have defined competencies. Licensing extends certification to include active oversight of the profession including disciplinary action.

How Can We Work Together?

Professional Practice Skills to apply the knowledge to accomplish tasks are acquired through professional development including on-the-job training.

Activities