AgendaIntroduction to 3B CAR WASHERS

Company Overview

How it helps our Customers

Service Offerings

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3B CAR WASHERS Introduction – What are we???

At 3B CAR WASHERS we work dedicatedly towards spreading the awareness among car users about their car hygiene habits, cleanliness, durability of exterior look and other common cleaning tips.

At 3BCar Washers we bring a Consultative approach on Car Care and Maintenance, Our aim is to deliver best of service and bring in new concept to the car market. In the beginning we are focusing on educating our customers about the whole concept of Clean Car Culture, we have strong belief that our efforts will not only please you but definitely surprise you

3B CAR WASHERS

3B Introduction – What are we???

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Pioneer in delivering Customized, Advanced Luxury Car Washing Services

Senior management from big Corporations

like RBS bringing their consultative approach

to this industry and self motivated

personalities whose motto in life is to deliver

excellent Customer Service and nurture a

mutually benefitting relationship

What Drives Us At 3B Car Washers

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To help forward looking organizations excel through optimal use of Car Washing Services

Our MissionThe mission of 3B CAR Washers is to

provide top-quality washing and detail service to car owners in India.

3B Car Washers will work to keep their Partners, associates and employees

satisfied in order to maintain impeccable customer service.

Prospect

Customer Activation

Uses the services

Issues starts building up regarding cleanliness, pricing etc

Early signs of dissociation

Re-engagement

Win Back

A Typical Customer Lifecycle

Car Washing Services helps our Customers Win Always….

We have Car Washing Services for each stage of the Customer lifecycle Have relevant offers that will appeal to your customers & have the desired impact Improve the profitability, engagement and loyalty of your customer base Ensure that the organization has a desired RoI from its Business

3B Car Washers steps in

Key Objectives/ Values Customer loyalty Professionalism

We work with professional pride and passion and to be

viewed as premium car washing and detailing

company in India.

We strive for long-lasting partnership by creating added

value for our Franchisee’s businesses

Quality policy3B CAR WASHERS has no true competitors that are trying to offer a high quality service for a reasonable rate. Most are trying to compete on price alone. 3B CAR WASHERS ability to provide a high quality service, both in regards to the actual washing as well as customer service is all based on their ability to find the best employees, best technology and best experience.

Services Interior Exterior

Seat dry cleaningCar Roof cleaningCar interior vacuum cleaningDash board polishingCar doors cleaning & shinningCar perfume spray

Complete car washCar shampoo washCar polishRubbingTyre polishingBumper external cleaningGlass and windshield cleaning

SERVICE Packages

• Complete vacuuming of cars incl. seats and boot + Washing and cleaning of foot mats + Foam cleaning of exterior + Washing and cleaning of door frames + Side doors cleaning and polishing + Rubbing and polishing + Dash board cleaning and polishing + Tyre and alloy polishing

Gold( Rs 700/- )

• Complete dry cleaning of a interior + Complete vacuuming of cars incl. seats and boot + Washing and cleaning of foot mats + Foam cleaning of exterior + cleaning of door frames + Side doors cleaning and polishing + rubbing and polishing + Dash board cleaning and polishing + Tyre and alloy polishing .

Platinum ( Rs

1400/-)

Terms and Conditions• 1. These services are valid only on the vehicle registered with us.

2. The Company reserves the right to change the allotted time and date for service with a prior notice and agreement with the customer.3. 3B would need a maximum of 7 working days to start the service. In the event if the service is not given in 7(seven) working days, then the membership fee will be refunded within 7days period excluding the bank charges/financial institution's processing charges if any.4. The membership is not transferable to other members/location unless supported by relevant documentation such as transfer letter, Change in vehicle registration certificate etc.. In such case, if the new location does not have our service, then the service will be terminated by 3B but no refund will be given.5. All services are subject to realization of cheques/DDs/fund transfers etc.. Allexpenditures incurred for the said defaults shall be at the cost of the customer only.6. 3B has the right to revise the product fee.7. 3B will provide the complete car clean as per the chosen plan. The customers need to provide the required water for such car washing.8. 3B tries to facilitate specific dates/days of customer choice, the final schedule is specified by 3B.9. 3B services will not be available on Govt. declared OR Gazetted holidays.10. The Services are provided only to the Registered Vehicle and the services are not transferable to any other vehicle under any circumstances.

Terms and Conditions• 11. The company shall maintain accuracy on the timings of the service, but however in case

of any delay the customers may bear with us. The customers should not make the servicing staff to wait, for no reason.13. The customer must ensure the availability of the car at the chosen time on failing which the service will not be provided and no fault is assumed from 3B side.14. Customer will have to provide power connectivity for vacuum cleaning, Pressure Wash Machine, Polisher etc.15. 3B has the right to reject the membership without showing any reason.16. Customer need to provide a hassle free access to his car parking space without which the service will not be delivered. It is customer's responsibility to get necessary permissions to provide access to parking space.17. The company has the right to change the facilities offered under different service plans and re-classify the vehicle categories18. After servicing, the customer may perform a proper quality check before the service team leaves. After that the company will not be held responsible for any mechanical fault/unsatisfactory service in a car.19. The Company is not held responsible for the loss of any valuables in the car. The customers should have a proper check before handing over the vehicle to the servicing staff.20. Company maintains a database of the customers and the related information. The information will not be shared with anyone unless the customer acceptance is provided. However, the data may be shared on need basis under any statutoryobligations

Terms and Conditions• 21. The Company has a right to use any product in its cleaning process and the customer

has no choice in this regard, but the company assures that it maintains the standard and the quality of service.22. For any complaints, customer may CONTACT with the 3B Helpline No. In 3 working days time, 3B will provide necessary help.23. 3B has the right to add/delete/modify the terms and conditions in the best interest of its business.Jurisdiction: Any dispute arising between both the parties will be decided inaccordance with Arbitration and Conciliation Act 1996 and the place of jurisdiction will be , in the state of Delhi/Ncr.