3a3 participatory design of netcarity
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TRANSCRIPT
PARTICIPATORY DESIGN OF NETCARITY
SERVICES USING DIFFERENT PERSPECTIVES
Ilse Bierhoff
Smart Homes
Dutch Expertise Centre for Smart Technology and Smart Living
1st International AEGIS Conference
7-8 October 2010
Netcarity project
• A NETworked multisensor system for elderly people:
healthCARe, safety and securITY in the home environment
• Inclusion Overcoming isolation (families, friends, communities), stimulating and facilitating daily
tasks, edutainment
• Assistance User friendly access to physical services
• Protection Physical safety and perceptual safety e.g. fall detection, fire detection, intrusion alarm
• Health Part of an emerging care continuum enabled by new medical devices and ICT
User involvement in defining NETCARITY services
Process to define services:
1. Questionnaire and interview
2. Scenarios including Personas and Netcarity key concepts
3. Make your own service workshop
4. Make your own device workshop
5. Additional ideas from Netcarity partners
6. Development service centre interface
User involvement in defining NETCARITY services
Services
The Information on activities service is targeted at entertainment.
• Highlights events that are interesting for the participants
• Encourages participation in activities outside the home
• Service centre has the possibility to add pictures/video
The Contact with family and acquaintances service is targeted at
communication.
• The Netcarity face-to-face interface
• Videos, pictures and messages can be send to the older person
Services
The Good morning service is targeted at welfare.
• Daily video-contact between the older person and an employee of the
service centre
• Ensure that the participant is well and to address any immediate needs for
assistance or acquire other services.
• Older person needs to contact the service centre between 8AM and 11AM.
The Doorkeeper service is targeted at safety.
• Being able to see who is in front of the door
• Video-recording of the conversation between the visitor and the older
person
• Possibility for older person to consult the service centre if he doesn’t trust
the situation and wants an extra opinion if he should open the door or not.
The road towards the demonstration phase
• Possibility to show the benefits of the NETCARITY
system in a real-life situation.
• Opportunity but requires high quality of offered services
due to the nature of the home environment.
• During the preparation period all pre-conditions must be
set to be able to install the NETCARITY services in the
Netherlands and after the demonstration phase have a
clear view on the exploitation of those services.
• Focus on technology that is mature – from lab to home
Different perspectives
Integration
• The goal of NETCARITY is to develop an open service
delivery platform, which allows providers to use the
platform to deliver their services to the older persons
that use the system.
• Provide a tool to any service provider to easily, without
having to know all about the system, integrate their own
service into the system.
• To guarantee quality of the services requirements
include quality standards and integration conventions
as well as documentation conventions.
Ethical model NETCARITY
On each level
Organizational
Example for doorkeeper service
• Employees of the service centre are able to use the developed service
centre interface at the service centre which has office hours from 8 AM
till 5 PM.
• After working hours one of the employees of the service centre is
appointed to be standby.
• Part of the agreement is that the employee isn’t obliged to stay at home
during the shift.
• It cannot be expected that after working hours the employee is sitting
behind a computer and has immediate access to the service centre
interface.
• Use mobile application after working hours
Interfaces
Evidence based exploitation
• Quantative and qualitative data collection during demonstration phase
at all involved stakeholders
• Align activities with long term plans of service centre:
• Offer more comfort services
• Focus on mobile and home care services
• Cooperation within the demonstration phase with housing association
with experience in offering broadband services that wishes to broaden
the currently offered services
• Definition of roles and responsibilities within service delivery process,
partners needed?
• Goal: Proof of concept and vision towards service delivery after
Netcarity
Discussion
• Users can play an active and valuable role in the development of
AAL services. Challenge is to maintain this equality towards the
final iterative steps in the design process.
• Change in attitude; While developing AAL services researchers
shouldn’t work in isolation but in multidisciplinary teams where
there are no strict boundaries between disciplines and the
disciplines are considered to be equal.
• Open service delivery platform is the key to maintaining added
value for users and providers.
• Using different perspectives to gain a complete insight into the
dynamic world of service delivery is necessary.
Questions
Thanks for your attention!
More information on Smart Homes:
http://www.smart-homes.nl
Ilse Bierhoff: [email protected]
More information on the NETCARITY project:
http://www.netcarity.org