3/30/05 community oriented enforcement: a breakthrough for responsible retailing? presented by:...
TRANSCRIPT
3/30/053/30/05
Community Oriented Enforcement:Community Oriented Enforcement:
A Breakthrough for A Breakthrough for Responsible Retailing?Responsible Retailing?
Presented by:Presented by:
Chief Rick PhillipsChief Rick PhillipsEnforcement DivisionEnforcement Division
Washington StateWashington StateLiquor Control BoardLiquor Control Board
3/30/053/30/05
ABC Interest:Voluntary
Compliance
Licensee/BusinessInterests
Community/PublicSafety Interests
ACTIVE RESISTANCE
PASSIVE RESISTANCE
COMPLACENCY
COMPLIANCE
COMMITMENT
Community Oriented Community Oriented Enforcement Enforcement
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Education Consultation Enforcement
PROGRESSIVE EDUCATION
PROGRESSIVE ENFORCEMENT
CO
MPLI
AN
CE
NO
N-C
OM
PLI
AN
CE
Community OrientedCommunity OrientedLiquor and Tobacco EnforcementLiquor and Tobacco Enforcement
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WSLCB Enforcement DivisionWSLCB Enforcement Division
Complaints Against Officers
1411
1411
37
0
10
20
30
40
2000 2001 2002 2003 2004
Year
Nu
mb
er o
f C
om
pla
ints
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Complaints Against Retailers 1994-2004
2269
2593
2266 2351
2400
21001962
1721 1720
2170
1379
0
500
1000
1500
2000
2500
3000
1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 200410500
11000
11500
12000
12500
13000
13500
Complaints Licensees
COLTEImplemented
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““Raising the Bar”Raising the Bar”Community Policing PartnershipCommunity Policing Partnership
Lakewood, WashingtonLakewood, Washington
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Lakewood Bar IncidentsLakewood Bar Incidents(Before Program Implemented)(Before Program Implemented)
N=66 barsN=66 bars
Bar Police Calls For Service
626
575
760
500
550
600
650
700
750
800
2001 2002 2003
Bar Serious Incidents
160181
392
150
200
250
300
350
400
450
2001 2002 2003
2003 Average Serious Incident 2003 Average Serious Incident RateRate
•Top 10 Bars: 32 p/BarTop 10 Bars: 32 p/Bar•Remaining 56 Bars: >1 p/BarRemaining 56 Bars: >1 p/Bar
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Lakewood PartnershipLakewood Partnership
Problem Solving ProcessProblem Solving Process Mobilize StakeholdersMobilize Stakeholders
Identify “Best Practices”Identify “Best Practices”
Develop Plan or SOPDevelop Plan or SOP– Legal Review!Legal Review!
Meet With OwnersMeet With Owners– Present Problem and “Best Practice” SolutionPresent Problem and “Best Practice” Solution– Encourage Cooperation/Voluntary ComplianceEncourage Cooperation/Voluntary Compliance– Offer “Best Practice” Training FreeOffer “Best Practice” Training Free
Initiate Periodic “CHECKS” to Reinforce Best PracticesInitiate Periodic “CHECKS” to Reinforce Best Practices
Initiate “SWEEPS” to Deter Criminal Activity in Hot Initiate “SWEEPS” to Deter Criminal Activity in Hot SpotsSpots
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Best Practices: Lakewood PoliceBest Practices: Lakewood Police 100% Employee Background 100% Employee Background
ChecksChecks
100% Patron ID Checks100% Patron ID Checks
Visibility/Firm Control of Visibility/Firm Control of Bathrooms, Parking Lot, Bathrooms, Parking Lot, Customer AreasCustomer Areas
Maintain Bar Incident LogMaintain Bar Incident Log
CALL 911 CALL 911 EarlyEarly– ““no count” CFS Incentiveno count” CFS Incentive
Adequate Staff for CrowdAdequate Staff for Crowd
Compliance w/Closing Hours Compliance w/Closing Hours and After Hours Serviceand After Hours Service
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Best Practices: Lakewood FireBest Practices: Lakewood Fire
2 Exits w/Lighted 2 Exits w/Lighted Signs and UnlockedSigns and Unlocked
No Open FlamesNo Open Flames
No PyrotechnicsNo Pyrotechnics
Maintain Occupancy Maintain Occupancy RatesRates
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Best Practices: WSLCBBest Practices: WSLCB 100% Server Permits100% Server Permits
Documented Employee Documented Employee TrainingTraining
No Alcohol Consumption By No Alcohol Consumption By EmployeesEmployees
Display of WSLCB Posters On Display of WSLCB Posters On ID Checks, Over ServiceID Checks, Over Service
Curtail Service to Intoxicated Curtail Service to Intoxicated CustomersCustomers