2.levels of mgmt

7/30/2019 2.Levels of Mgmt

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Who Are Managers?

Manager Someone who coordinates and oversees the

work of other people so that organizational

goals can be accomplished.


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WHY ORGANIZATIONS NEED

MANAGERS?

To ensure the organization serves its basicpurpose- the efficient production of goods &

services;

To design & maintain the stability of the

operations of the organisation;

To take charge of strategy-making and adapt

the organisation in a controlled way to changes

in environment;

To ensure the organist ion serves the ends of

those people who control it; &

To serve as the key informational link between

the organisation & the environment.


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CLASSIFYING MANAGERS/ LEVELS

OF MANAGEMENT

ON THE BASIS OF TASKS

Functional Manager

General Manager

ON THE BASIS OF RESPONSIBILITY

First Line Managers/Junior Managers

Middle Managers

Top Managers/ Senior Managers


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ON THE BASIS OF TASKS

Functional Managers

Responsible for only one organizational

activity, such as production, marketing,

sales or finance. General Managers

Oversees a complex unit, such as a

company or an independent operatingunit.

He is responsible for all the activities of the

unit, such as production, finance,

marketing etc.


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First-line Managers Individuals who manage the

work of non-managerial

employees.

Middle Managers Individuals who manage the

work of first-line managers.

Top Managers

Individuals who areresponsible for making

organization-wide decisions

and establishing plans and

goals that affect the entireorganization.

ON THE BASIS OF RESPONSIBILITY


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Managerial Levels


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MANAGERIAL SKILLS

Technical skillsKnowledge and proficiency in a specific

field

Human skillsThe ability to work well with other

people

Conceptual skills

The ability to think and conceptualizeabout abstract and complex situations

concerning the organization


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Skills Needed at Different Management

Levels

FIRST LINEMANAGEMENT

TOP

MANAGEMENTMIDDLEMANAGEMENT

Conceptual

Human

Technical

Conceptual

Human

Technical

Conceptual

Human

Technical


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Conceptual Skills

Using information to solve businessproblems

Identifying of opportunities for innovation

Recognizing problem areas andimplementing solutions

Selecting critical information from masses

of dataUnderstanding of business uses of

technology

Understanding of organizations business

model


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Communication Skills

Ability to transform ideas into words and

actions

Credibility among colleagues, peers, and

subordinates

Listening and asking questions

Presentation skills; spoken format

Presentation skills; written and/or graphic

formats


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Effectiveness Skills

Contributing to corporate mission/departmental

objectives

Customer focus

Multitasking: working at multiple tasks in

parallel

Negotiating skills

Project management

Reviewing operations and implementing

improvements


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Effectiveness Skills (contd)

Setting and maintaining performance standards

internally and externally

Setting priorities for attention and activity

Time management


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Interpersonal Skills

Coaching and mentoring skills

Diversity skills: working with diverse

people and cultures

Networking within the organization

Networking outside the organization

Working in teams; cooperation andcommitment


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Role of Managers

InterpersonalRoles

Decision-Making

Roles

InformationalRoles


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Interpersonal Roles

They are the roles in which managers main task

is to relate to other people in certain ways.

FigureheadRole

The manager isa symbol andrepresents the

organization inmatters offormality.

Leader Role

The managersto hire, trainand motivateemployees.

Liaison Role

Contactingexternalsources incontext oforganizationalobjectives.


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Informational Roles

These involve some aspect of information

processing.

Monitor

Seeksinformationthat might beof value to the

organization.

Disseminator

The managertransmits thisinformation toothers.

Spokesperson

The manager isa formalauthority intransmitting

information topeople outsidethe unit.


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Decision- Making Roles

Entrepreneur

Voluntarilyinitiates

change, suchas innovationsin theorganization.

DisturbanceHandler

Helps settledisputesbetweenvariousparties.

ResourceAllocator

Decides whowill get what-how resourcesin theorganizationwill bedistributed

among variousindividualsand groups.

Negotiator

Represents theorganization in

reachingagreementswith otherorganizations,such ascontracts

betweenmanagementand laborunions.


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2.levels of mgmt

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