23718491 citycell assignment

8/3/2019 23718491 Citycell Assignment

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ASSIGNMENTON

MARKETING Mix OF CITYCELL

COURSE TITLE: Principle of marketing

SUBMITTED TO:

Mrs. Julia parveen

LECTURER

DEPERTMENT OF BUSINESS ADMINISTRATION

PREMIER UNIVERSITY, CHITTAGONG.

SUBMITTED BY:Name:

ID:

Md. Monir uzzaman0815112109

Sarwar Ali siddiquee0815112129

Fakrul islam (Apu)0815112161

Khaled Mahmud0815112130

Md. Anisul islam chowdhury0815112126

3rd SEMESTER, SEC: (c)

(i)
http://citycell.com/index.php


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,

Submitted Date: July 14th, 2009

July 14th 2009

Mrs. Julia Parveen

Course InstructorPrinciple of Marketing

Premier University

Wassa , ChittagongBangladesh

Subject: Submission of marketing 4p ofCitycell

Dear Sir,

We are extremely glad to submit the marketing plan that you have assigned us to do as a

part of this course. Our job was to prepare an marketing 4p on city cell

It was impossible to complete the plan without your sincere help, so we are very grateful

to you, and also thankful to our kind primary sources. We have a lot of outstanding and

valuable knowledge in doing this plan which will help us to be successful in future.

Therefore we will be highly obliged if you would be kind enough to accept our plan andforgive us for any undue inconvenience.

Yours Sincerely,

Md. Monir uzzaman 0815112109

Sarwar Ali Siddiquee 0815112129 ..

Fakrul islam (Apu) 0815112161

Khaled Mahmud 0815112130

Md. Anisul islam chowdhury 0815112126

(ii)


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Any work like this credit must be goes to multiple people. Over the years, many

instructor of Premier University in the academic career, have provided us valuable

insights into the management and marketing, through their discussions and in attending

various classes. This is our humble effort to present gratitude in writing this Marketing

4p which we have truly drawn upon own experience as a student of BBA. First and for

most, we are indebted to Mrs. Julia Parveen, our course instructor of marketing, for his

generous guidance throughout the work. His outstanding support, faith in us, and

inspiration for this project, was a tower of strength in putting the pieces together and an

unfailing source of cheer and encouragement.

We are deeply indebted to the authors whose book we have consulted in preparing this

treatise. Our gratitude goes particularly to some Executive of citycell for their

cooperation, spontaneous help and constant guidance in carrying out the plan.

Finally we would like to add a few more words saying that this plan is prepared by

novice and naturally there could be unwilling errors and omission which are exclusively

ours.

(iii)


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Citycell is the oldest player in the telecommunication industry. Now it stands 4th

according to the market share. The market size of the telecom industry is quite big. In

addition, the all segments in the industry are not fully occupied. Moreover, the industry isin growth stage which measures the increasing growth of the industry. Our task is to

prepare an Marketing plan forcitycell. In this report, the description ofcitycellpackages

and services is included to identify them. Also, there is an inclusive analysis of target

customers ofcitycell. On the basis of them we do some creative work and develop the

media plan, schedule, and budget to implement this advertising plan throughout the year.

There are some samples or layouts of our whole marketing campaign for the year. In that

portion we also talk about the basis of creating those Marketing layouts for the media.

The basis indicates the focus of the marketing campaign as well as the appeals and

executing style is used to develop those marketing layouts.

The preceding task for us to prepare a compete media planning and buying for citycell

throughout the year. To prepare it we consider competition, peak buying period, as wellas the different media and their importance for citycell services. Finally, we prepare a

budget on each and every of our total marketing expenditure during the year.

(iv)


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Table of contents

No Particulars page

Appendix-A

1.1 Introduction:

1.2 Objectives

1.3 Methodology

1.4 Scope

1.5 Limitations

Appendix-B

Theoretical part

2.1 Marketing

2.2 Marketing planning

2.3 Marketing mix

2.4 Marketing mix chart

2.5 product

2.6 Product function

2.7 Price

2.8 Price function

2.9 Place

2.10 Place function

(v)


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2.11 promotion

2.12 Promotion function

2.13 Target customers

2.14 Intendedpositioning

No Particulars page

Appendix-c

Practical part

3.1 About citycell

3.2 Missions

3.3 Visions

3.4 Marketing mix

strategy

3.5 product

3.6 price

3.7 place

3.8 promotion

3.9 Numbering Scheme

3.10Ownership Structure

3.11 questions

3.12 Competitive Advantages

3.13 Market Share

3.14 Target market of city cell

3.15 Positioning

(vi)


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3.16 Conclusion

(vii)


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1.1) Introduction:

To accomplish our Principle of Marketing subject successfully, it is a part

to complete an assignment. This particular report is being prepared based on

a topic Marketing 4p. The main goal of this task to achieve some real

experiences on the executive environment in Bangladesh.

1.2) Objectives:

The main objective of this assignment is to find out the marketing 4p of

City cell. How they run their company, how they satisfy their customers, who

are their customers, who are their competitors etc. are included in City cells

objectives.

1.3) Methodology:

The type of this report is descriptive. The report is done both on quantities

and qualitative research. The major portion of this report is based on

qualitative research. A quantitative has been done on different financial

aspects. Primary & secondary data has been collected from City cell staffs

and website of City cell.

(viii)


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1.4) Scope:

For collecting information we went to the Customer Care Centre of City cell,

Which is located in Agrabad Commercial Area of Chittagong city? There we

go to the Customer Care Representative section to collect our data and

Information.

1.5) Limitations:

There are some limitations in every report, research or plan. This marketing 4ps also

indicates some limitations. These are as follows:

The executives didnt give enough time to collect the sufficient information.

For the internal secrecy, they are not interested to share their financial

information.

Due to the lacks of experiences, about getting information through an interview,

there are some shortages of data to link up with this plan.

(ix)


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Time shortage is another problem to complete the report in a distinct way.

(x)


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2.1)Marketing:

Marketing is an integrated communications-based process through which individuals and

communities discover that existing and newly-identified needs and wants may be

satisfied by the products and services of others.

Marketing is defined by the American Marketing Association as the activity, set of

institutions, and processes for creating, communicating, delivering, and exchanging

offerings that have value for customers, clients, partners, and society at large. The termdeveloped from the original meaning which referred literally to going to market, as in

shopping, or going to a market to buy or sell goods or services.

2.2)Marketing plan:

A marketing plan is a written document that details the necessary actions to achieve one

or more marketing objectives. It can be for a product or service, a brand, or a productline. Marketing plans cover between one and five years.

A marketing plan may be part of an overallbusiness plan. Solid marketing strategy is thefoundation of a well-written marketing plan. While a marketing plan contains a list of

actions, a marketing plan without a sound strategic foundation is of little use.

2.3)Marketing Mix

The marketing mix is generally accepted as the use and specification of the 'four Ps'

describing the strategic position of a product in the marketplace. The 'marketing mix' is aset of controllable, tactical marketing tools that work together to achieve company's

objectives.

(xi)
http://en.wikipedia.org/wiki/American_Marketing_Associationhttp://en.wikipedia.org/wiki/Service_(economics)http://en.wikipedia.org/wiki/Brandhttp://en.wikipedia.org/wiki/Product_linehttp://en.wikipedia.org/wiki/Product_linehttp://en.wikipedia.org/wiki/Business_planhttp://en.wikipedia.org/wiki/Marketing_strategyhttp://en.wikipedia.org/wiki/Marketplacehttp://citycell.com/index.phphttp://en.wikipedia.org/wiki/Service_(economics)http://en.wikipedia.org/wiki/Brandhttp://en.wikipedia.org/wiki/Product_linehttp://en.wikipedia.org/wiki/Product_linehttp://en.wikipedia.org/wiki/Business_planhttp://en.wikipedia.org/wiki/Marketing_strategyhttp://en.wikipedia.org/wiki/Marketplacehttp://en.wikipedia.org/wiki/American_Marketing_Association


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These variables are known as the marketing mix or the 4 P's of marketing. They are the

variables that marketing managers can control in order to best satisfy customers in the

target market. The marketing mix is portrayed in the following diagram (2.4)

2.4) Marketing mix chart

Product Place

Target

Market

Price Promotion

A Summary Table of the Marketing Mix

The following table summarizes the marketing mix decisions, including a list of some ofthe aspects of each of the 4Ps.

Summary of Marketing Mix Decisions

(xii)


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Product Price Place Promotion

Variety

Features

Quality

Packaging

Brand

Warranty

Service/Support

List price

Discounts

Allowances

Payment period

Credit terms

Channel

Coverage

Assortments

Locations

Logistics

Transportation

inventory

Advertising

Personal selling

Public relations

Message

Media

Budget

Sales promotion

2.5) Product:

The product is the physical product or service offered to the consumer. In the case of

physical products, it also refers to any services or conveniences that are part of the

offering.

Product decisions include aspects such as function, appearance, packaging, service,warranty, etc.

2.6) Product Function:

Variety: Variety means different types of product which base on consumptiondiffer.

Features: a product can be offered with varying features features arecompetitive tools differentiating the companys product from competitors

products.

Quality: product quality means performance quality the ability of a productto perform its functions .product quality has two dimensions level and

consistency.

(xiii)


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Packaging: packaging involves designing and producing the container orwrapper for a product.

Brand: a brand is a name, term, sign, symbol, or design, or a combination ofthis, that identifies the maker or seller of a product or service.

Warranty: warranty means during the period which given by the company forproduct.

Service/Support: any active or benefit that one party can offer to anotherthat is essentially intangible and does not result in the ownership of anything .

2.7) Price:

Pricing decisions should take into account profit margins and the probable pricing

response of competitors. Pricing includes not only the list price, but also discounts,

financing, and other options such as leasing.

2.8) Price Function:

List price: List price is the price which indicates the value of companysproduct.

Discounts: discount is the reduction in the price of goods below list price

Allowances: Promotional money paid by manufacturers to retailers in returnfor an agreement to feature the manufacturers products in some way.

Payment period: payment period is the period which is the given by the

company to buyer or consumers is the given his payment.

Credit term: credit term is the opportunity which given a company to hisconsumer or buyer to buy his product or service.

(xiv)


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2.9) Place:

Place (or placement) decisions are those associated with channels of distribution that

serve as the means for getting the product to the target customers. The distribution system

performs transactional, logistical, and facilitating functions.

Distribution decisions include market coverage, channel member selection, logistics, andlevels of service.

2.10) Place Function:

Channel: A set of interdependent organizations that help make aproduct or service available for use or consumption by the consumer orbusiness user

Coverage: coverage means networkwhich control the channel .

Assortments: assortments is a task involved together different typesproduct in one place.

Locations: locations means where company running his businessbase on consumers needs ,wants, demand and companys revenue.

Logistics: The tasks involved in planning, implementing, andcontrolling the physical flow of materials, final goods, and related

information from points of origin to points of consumption to meetcustomer requirements at a profit.

Transportation: The choice of transportation carriers affects thepricing of products, delivery performance, and condition of the goodswhen they arrive- all of which will affect customer satisfaction.

(xv)


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Inventory: inventory is way to maintain distributing product toconsumers or buyers by stocking product.

Promotion

Promotion decisions are those related to communicating and selling to potential

consumers. Since these costs can be large in proportion to the product price, a break-evenanalysis should be performed when making promotion decisions. It is useful to know the

value of a customer in order to determine whether additional customers are worth the cost

of acquiring them.

Promotion decisions involve advertising, public relations, media types, etc.

2.12) Promotion function

Advertising: Any paid form of nonpersonal presentation and promotionof ideas, goods, or services by an identified sponsor.

Personals selling: Personal presentation by the firms sales force forthe purpose of making sales and building customer relationships.

Public relations: Building good relations with the companys various publics by obtaining favorable publicity. Building up a good corporateimage. And handling or heading off unfavorable rumors. Stories, and event

Message: The set of symbols that the sender transmits-the actual HPcopier ad.

Media: The communication channels through which the message movesfrom sender to receiver-in this case. he specific magazines that HP selects.

Budget: Budgets serve two main purposes to project profitability and tohelp managers plan for expenditures. Scheduling, and operation related toeach action program

(xvi)


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Sales promotion: Short-term incentives to encourage the purchase orsale of a product or service.

2.13) Target Market:

A target market consists of a set of buyers who share common needs or characteristics

that the company decides to serve .because buyers have unique needs and wants, a sellercommon could potentially view each buyer as a separate target market

2.14) Positioning:

Arranging for a product to occupy a clear distinctive and desirable place relative tocompeting products in the minds of target consumers.

(xvii)


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3.1) About citycell

Citycell (Pacific Bangladesh Telecom Limited) is the first mobile communications

company ofBangladesh. It is the only CDMA network operator in the country. As of 1

March, 2008, Citycell's total mobile subscriber base is 1.56 million, up 137 per cent or

680,000 from two years ago, giving it the best growth rate of the company till date.

(xviii)
http://en.wikipedia.org/wiki/Bangladeshhttp://en.wikipedia.org/wiki/CDMAhttp://citycell.com/index.phphttp://en.wikipedia.org/wiki/Bangladeshhttp://en.wikipedia.org/wiki/CDMA


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Citycell is currently owned by Singtel with 45% stake and the rest 55% owned by Pacific

Group and Far East Telecom. By the end of 2007 Citycell had refurbished its old brand

identity and introduced a new logo and corporate identity; the new logo is very

reminiscent of the old logo. However the slogan has remained unchanged "because we

care"

Previous Citycell logo.

In 1989 Bangladesh Telecom Limited (BTL) was awarded a license to operate cellular,

paging, and other wireless communication networks. Then in 1990 Hutchison Bangladesh

Telecom Limited (HBTL) was incorporated in Bangladesh as a joint venture between

BTL and Hutchison Telecommunications (Bangladesh) Limited. HBTL began

commercial operation in Dhaka using the AMPS mobile technology in 1993 and became

the 1st cellular operator in South Asia. Later that year Pacific Motors bought 50% of

BTL. By 1996 HBTL was renamed as Pacific Bangladesh Telecom Limited (PBTL) and

launched the brand name "Citycell Digital" to market its cellular.

3.2) Mission:

The mission of citycell is

Good Business To receive an economic return on its investment.

(xix)
http://en.wikipedia.org/wiki/Singtelhttp://citycell.com/index.phphttp://en.wikipedia.org/wiki/Singtel


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Good Development to contribute to the economic development of Bangladesh

where telecommunication can play a critical role.

3.3) Vision:

Citycell has been established with the vision to grow as the leading provider of

telecommunication services and high speed internet throughout Bangladesh with satisfied

customers and enthusiastic employees.

3.4)Marketing mix strategy

Citycell has been established marketing 4p for their company because

without 4p business can not starting. Citycell how uses 4p.under

discuss that.

3.05) product of citycell :

VarietyCity cell offered different types of product with cellular mobile phone ,

without cell and modem customer can not enjoy that offer.

Present package :

Citycell one

Alap super

Citycell pco

(xx)


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Citycell zoom

Hello 0123

Previous package:

City cell 500

Shabar phone

Amar phone

Alap 1

Alap 2

Alap call me

Other product:

Citycell Ace

Global Roaming

Quality

Citycell continuously try to maintain the quality of their packages. To serve the best

quality they are doing their best to use the advanced CDMA technology and they are very

much conscious about their customer satisfaction.

(xxi)


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Features

Citycell is a service oriented company; design is not an alarming matter for them and

also design is not eligible for them. But as far as the cellular handset matter they try their

best to keep a regular eye on the CDMA handset manufactures, and they also try to

import fair designed sets form them at a margin price.

Brand name

Citycell brand name is renowned in the telecommunication sector.

Packaging

As they are service oriented company packaging is not a vital thing for them, but still

citycelltry their best to give the best packages for the handsets

Service

As far as the service is concerncitycell tries their level best to achieve customer

satisfaction.Citycell provides the following maintained exclusive and superior services

for their target customers.

Citycell opens its customer care center 7 days a week, 365 days a year country wide .

(xxii)


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Saturday to Friday

( 8.00am - 8.00pm)

City cell offers different service:

NewsUpgrade yourself with the leading national news by dialing the following numbers from

you Citycell One connection. Listen to latest news updates 24 hours a day.

Dial 2010 for ATN Bangla NewsDial 2626 for Channel i news

Dial 4141 for RTV news

Dial 2021 for Ekushey TV news

Dial 5959 for Channel 1 newsDial 2324 for BD News 24 news

Dial 2008 for Focus Bangla news

Weather Report

To get up-to-date weather forecast and peep into the todays temperature chart just dial

*122

Daily Events

Whats hot and whats not: Get detail information on daily events of Dhaka by dialing

*123

Flight Schedule

Dial *124 from your Citycell One connection to access up-to-date flight schedules and

plan your trip without hassles.

(xxiii)


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Train Schedule

Want to pick up your near ones from the train but dont know the exact arrival time?Now you can call *125 from your Citycell One connection and listen to train arrival

times from wherever you are.

Exchange Rate

be updated with the most current exchange rate. Just Dial *126 and get the current rates

of foreign currencies.

Daily Horoscope

Keep yourself well informed about your luck. Hook into daily horoscope and know what

your destiny is planning for you, just by dialing *127

Prayer Time

Dont get confuse about the correct time for saying your Namaaj. Dial *786 and listen to

the Namaaj timing.

Cricfone

Get the most recent updates of Cricket just by dialing 2580

Mobile Banking

In the world of Mobile Banking, you can pay your Citycell One post-paid bill just by

sending an SMS or from ATM or just by logging into the Bank website. Currently youcan Mobile Bank with Dutch-Bangla Bank Limited (DBBL) only. The services available

through Mobile Banking are

(xxiv)


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To avail the above services, you need to register with DBBL. For registration, go to the

nearest DBBL branch; provide your Bank account number and your Citycell One

number. After registration you'll get a PIN (Personal Identification Number) to avail theabove services.

Citycell give some entertainment service:

Citycell music box: just dial 6269

Citycell dost : just dial 3678

Citycell hello tunes: just dial *007

Citycell gift shop: just dial *438

(xxv)
http://citycell.com/index.phphttp://citycell.com/?pageid=105http://citycell.com/?pageid=104http://citycell.com/?pageid=103


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International call service and sms service:

Citycell offers lower call rate to calling others country and citycell international SMSservice to the highest number of countries around the world. About 206 countries.

Helpline

Citycell Helpline operates 24 hours a day, 7 days a week. You can dial121 from your Citycell phone and 011 99 121 121 from any otherphone to get connected to our Customer Care representatives.

3.06) price of citycell

List price :

Citycell One

Outgoing call type 24 hour flat rate (Tk/min)

To Citycell 0.29 (60 sec. pulse)

To other operators 1.13 (60 sec. pulse)

BTCL (Local,NWD) 1.13 (60 sec. pulse)

ISD, E-ISD E-ISD Rate

FnF (to other operators) 1.04 (30 sec. pulse)

SMS type 24 hour flat rate (Tk/SMS)

To Citycell 0.46

To other operators 1.04

International SMS 2.88

(xxvi)
http://citycellbd.net/works/citycell/?pageid=93http://citycell.com/index.phphttp://citycellbd.net/works/citycell/?pageid=93


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4 FnF numbers to other operators. 30 sec pulse applicable for all outgoing voice calls to other

operators. TK. 50 monthly rent applicable.

All Charges given here including 15 % VAT.

Alap super






FnF (to other operators) 1.00(30 sec. pulse)


To Citycell 0.56




operators. All Charges given here including 15 % VAT.

City cell pco


(xxvii)
http://citycellbd.net/works/citycell/?pageid=93http://citycell.com/index.phphttp://citycellbd.net/works/citycell/?pageid=93


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FnF (to other operators) 1.20


To Citycell 0.48




operators. All Charges given here including 15 % VAT.

Tariff Plan Taka/min

Peak 10.00 am - 09.00 pm 0.75

Off-Peak 09.00 pm - 12.00 am 0.50

Super Off-Peak 12.00 am - 10.00 am 0.25

All Charges given here including 15 % VAT

Data plan Monthly limit Monthly tariff (Tk.)

Zoom Saver N/A 0.02/KB

Zoom 2GB 2 GB 450

Zoom 5GB 5 GB 700

(xxviii)
http://citycellbd.net/works/citycell/?pageid=93http://citycell.com/?pageid=60http://citycell.com/?pageid=60http://citycell.com/?pageid=60http://citycell.com/?pageid=60http://citycell.com/?pageid=60http://citycell.com/index.phphttp://citycell.com/?pageid=83http://citycellbd.net/works/citycell/?pageid=93http://citycell.com/?pageid=60http://citycell.com/?pageid=60http://citycell.com/?pageid=60http://citycell.com/?pageid=60http://citycell.com/?pageid=60http://citycell.com/?pageid=60http://citycell.com/?pageid=60http://citycell.com/?pageid=60http://citycell.com/?pageid=60


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All Charges given here including 15 % VAT

Citycell Modem and price:

Description:

Interface: Rotatable USB type

Convenient Plug & PlayMicroSD card support up to 8GBSMS & Voice supportSuperior signal reception through Mobile Receive DiversityMAC compatibleHandy & portableCDMA2000 1X/EV-DO Rel. 0/EV-DO Rev. A, 800/1900 MHzEV-DO Rev. A data service of up to 3.1Mbps download/1.8Mbps upload

ZTE MG880+ USB Modem

Bundle price

TK 4,000

(Device + post-paid Zoom connection + amazing call rates & monthly plans)

Device Description:

(xxix)


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Interface: USB type

Data rate: Up to 153.6 kbpsVoice and SMSSupport Incoming Calling Display, ring prompt

Supporting RIM cardOperating System supported: Windows 2000 / XP / Vista

Air interface: CDMA2000 1X

Bundle price

TK 3,000

(Device + post-paid Zoom connection + amazing call rates & monthly plans)

Device Description:Interface: (PCMCIA) typeData rate: Up to 153.6 kbps

Voice and SMSSupport Incoming Calling Display, ring promptLarge-capacity phone bookSupporting RIM cardOperating System supported: Windows 2000 / XP

Dimensions: 88.4mm (D) x 54mm (W) x 5mm (H)

Weight: Approx. 38gPower consumption:


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Citycell has given some kind of discount for their current consumer. They have reduced

their price in off peak time. And in post paid they have given 24 hours off peak rate.

Allowances:

Allowances are the promotional money paid by manufactures to retailers in return for an

agreement to feature the manufacture products in some way. As citycell is mostly based

on its retail dealers there must be an allowance service in practice between them. But we

could not get any information about that.

Payment period:

Citycell has two types of payment procedure::

Post-paid

Pre-paid

1. Cash:

You can also easily settle your bills at the cash counters of all Citycell Customer

Care Centers after banking hours and also on holidays. Our Customer Care Centers

remain open from 8:00am to 8.00pm, 7 days a week.

2Cash Card:

Most convenient way to pay your bill. These cards are available with all our

authorized dealers or retail outlets countrywide. Cash Card can be used anytime to

pay your bills using your Citycell phone from anywhere.

3 Deposit Slip:

Available at all Citycell authorized banks.

You can pay your Citycell Bill or Security Deposit in cash using these deposit slips.

4 Bill Invoice Copy:

(xxxi)
http://citycell.com/?pageid=20http://citycell.com/index.phphttp://citycell.com/?pageid=20


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You can pay your bill at any of the Citycell authorized banks with the Bill Invoice

Copy provided by Citycell.

5 Demand Draft / Telegraphic Transfer (only from AB Bank) / Pay Order:

You can also settle your bill by issuing a DD / TT / Pay Order in favor of Pacific

Bangladesh Telecom Ltd.

6 HSBC Easy Pay (ATM) System:

HSBC offers 24-hours Easy Pay ATM service for Citycell Customers available at fiveconvenient locations in Dhaka (Banani, Uttara, Gulshan, Dhanmondi) & Chittagong

(GEC Circle). Customers do not necessarily need to be an account holder of HSBC in

order to avail this payment system.

7 Standard Chartered Bank:

If you are a Customer of Standard Chartered Bank, you can settle your bill throughtheir ATM with your ATM card (ebbs) or Auto Bills Pay system or IVR (Interactive

Voice Response) Bill pay system.

8 Eastern Bank Internet Banking:

If you are a Customer of Eastern Bank Limited, simply log on to www.ebl.com.bd tosettle your Citycell bills online.

9 E-Cash (ATM):

Electronic Transactions Network Ltd. (ETN) is currently operating and maintaining a

network of 20 ATM booths all over the country. E-Cash card holders of Dhaka BankLtd, Islamic Bank Ltd, NCC bank Ltd, Southeast Bank Ltd, Bank Asia Ltd, Social

Investment bank Ltd, Argane Bank Ltd and Bank of India Ltd. can pay their Citycell

bills in these ATM booths.

Pre-paid

(xxxii)
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e top-up

Scratched card

3.07) place of citycell:

Channel

citycell have established over 30 exclusive sales outlets in addition to 10000

outlets for recharge cards to ensure easy availability of citycell connections.

Citycell has 6 distributors and their point of sale point (outlets) is about 440 throughout

the country.

(xxxiii)

Recharge Validty (for Citycell One Pre-paid Customers)

Amount (Tk.) Days

10 - 99 30

100 - 299 60

300 or more 180


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Coverage

Dhaka

ChittagongRajshahi

KhulnaSlyhet

Barisal

(xxxiv)
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Locations

Dhaka

Mohakhali

Pacific Centre (Ground Floor)

14, Mohakhali C/A, Dhaka-1212

Kakrail

81, Kakrail, Dhaka - 1000

Chittagong

BCIC Sadden (2nd Floor)

26 Agrabad C/A

Chittagong - 4202

Rajshahi

House # 263 (Ground Floor), Sector # 02

Uposhahor Housing Estate, Rajshahi - 6202

Khulna

Tayamun Center (1st Floor)

181, Khan A. Sabur Road

Khulna- 9100

Sylhet

Garden Tower (Ground Floor)

Shahjalal Bridge Link Road

Uposhohor Point

Sylhet - 3100

.

(xxxv)


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3.08) Promotion of citycell:

Advertising: Newspaper.

Television.

Island Dividers.

Billboards.

T-signs.

Posters & Stickers

Personal selling:

They exercise highly personalized direct mailing procedure towards their corporate

client. This is the only personal selling tool forcitycell.

Public relations:

Public relation is very much believable and believable. They do the following item in this

promotional tool:

Distributes relief among fire victims.

Help hand with government to stop drugs

Stage concert to raise money to ease flood hardship.

Donates money for the flood affected.

Hands over relief to Rotary for the flood victims.

Donates Physiotherapy Equipment to underprivileged

intellectually disabled children.

Go for press conference once or twice in a month.

Donates money for the football and cricket

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Message:

Citycell gives all information her customers and clients when they are starting any newproduct, service, and any new offer than they are sent by message. Message like sms,

mms. Gatekeeper etc.

Media:

Citycell uses media to collect customer. Media selection involves finding the most

effective media to deliver the desired number of exposure to the target audience. Citycell

will use the following media that will effectively reach to its target customer:

Media selection involves finding the most effective media to deliver the desired number

of exposure to the target audience. Citycell will use the following media that will

effectively reach to its target customer:

Media SelectionPrint Media Newspaper, Magazine, Direct

MailBroadcast Media Television, RadioElectronic Media Web Page

Display Media Billboards, Poster & Stickers,Transit

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Budget:

Every company take budget for company promotion. Citycell take budget for promotion.

Under chat show that

Promotional Tools Budget Allocation(Tk.)

Advertising 6,30,00,000

Personal Selling 30,00,000

Sales Promotion 1,80,00,000

Public Relation 60,00,000

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Advertising Tools Budget Allocation (Tk.)

Newspaper 250,00,000

Television 15,00,00,000

Magazine 20,00,000

Billboards 90,00,000

Web Page 1,20,000

Radio 2,80,000

Posters & Stickers 9,00,000

Transit 6,00,000

Sales promotion

citycellhas done a number of sales promotions. Citycell gives lower call rates and high

speed internet cost very low other competitors. Citycell sale officer come many

educational institution and show there zoom internet package student to buy. They are

also many markets and office to increase sales show zoom package because today

internet is very important whole country for business and education. Citycell arrange

many entertainment programs for sels promotion.

Example: Citycell hands over 5 golf carts to KGC,Tele-Video Health Service for

all.

Under zoom and call rates:-

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3.09) Numbering scheme:

Citycell uses the following numbering scheme for its subscribers:

+88 011 N1N2N3N4N5N6N7N8

where, 880 is the International Subscriber Dialing Code for Bangladesh and is needed

only in case of dialing from outside Bangladesh.

11 is the prefix for Citycell as allocated by the government of Bangladesh. Omitting +880

will require using 0 in place of it instead to represent local call, hence 011 is the generalprefix.

The numberN1 to N8 is the subscriber number

3.10) Ownership Structure

Citycell (Pacific Bangladesh Telecom Limited) has been converted into a Public Limited

Company with effect from 28 March, 2008 in compliance with the Notification No.SEC/CMRRCD/2006-159/Admin-03/23 of Securities and Exchange Commission

of Bangladesh.

Following lists the shareholders of the company:

Pacific Motors Limited Pacific Traders Limited

Pacific Industries Limited

Far East Telecom Limited

SingTel Asia Pacific Investments Pte Ltd

SingTel Consultancy Pte Ltd

Singapore Telecom Paging Pte Ltd

(xl)
http://en.wikipedia.org/wiki/International_Subscriber_Diallinghttp://citycell.com/index.phphttp://en.wikipedia.org/wiki/International_Subscriber_Dialling


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Why do the customers need the product?

In todays world telecommunication is a very important thing. And mobile phone is a part

of telecommunication. It is involving towards personal communication. Its a phone that

anyone can take anywhere he or she want. We can say that people basically need mobile

phone for better communication as it portable. Some people also use mobile to increase

their status. As the network and customer service of citycell is much better than their

other competitors, therefore, a large number of consumers want citycell product.

Where and when do they buy the product?

From where the consumers will buy the product

Citycell has some criteria of selecting authorized dealers. According to those criteria,

citycell select authorized dealers throughout the network-covered and high-speed

internet. Then citycell and those authorized dealers jointly select some authorized

sales outlets. Through this chain, end users can avail the connection.

When the consumers buy the product

1. Usually, the clients are buying the product when they need. The buying force is

not actively depending on occasion. Various occasions may be slightly increase

the sales of product.

2. They organize some special package in Eid, Pohela baishakh and 31st December

etc.

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When the citycell provide any new package such as the discount in free talk time, free

SMS, discount call price, etc

3. Citycell give powerful high speed internet services other telecommunication

company.

3.13) Competitive Advantages:

1. The main competitive advantage of citycell is their high speed internet and good

customer service.

2. Another major competitive advantage o f citycell is their strong brand image.

3. Citycell network and customer service is much better than their competitors. Their

customers are brand loyal. Therefore, they can easily reduce their marketing cost

because of customers brand awareness and brand loyalty.

4. The demand for citycell is high in the market. The customers are expecting to

carry the brand. Therefore, citycell has more trade leverage in bargaining with

authorized dealers.

5. As citycell has normal perceived quality, therefore citycell charge a lower price

than their competitors

6. Citycell can easily lunch extent ion (example recently they launch citycell zoom)

because their high ability.

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Organizational Structure:

3.14) Market Share:

Citycell (Pacific Bangladesh Telecom Limited) has been converted into a Public Limited

Company with effect from 28 March, 2008 in compliance with the Notification No.SEC/CMRRCD/2006-159/Admin-03/23 of Securities and Exchange Commission

of Bangladesh.

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Following lists the shareholders of the company:

Pacific Motors Limited

Pacific Traders Limited

Pacific Industries Limited

Far East Telecom Limited

SingTel Asia Pacific Investments Pte Ltd

SingTel Consultancy Pte Ltd

Singapore Telecom Paging Pte Ltd

Mobile Phone Subscribers in Bangladesh

The total number of Mobile Phone Subscribers has reached 44.8 million at the end of July2008.

The Mobile Phone subscribers are shown below:

Operators Subscribers

Grameen Phone Ltd. (GP) 20.84

An axiata com (Aktel) 7.98Orascom Telecom Bangladesh Limited (Banglalink) 9.90

PBTL (Citycell) 1.67

Teletalk Bangladesh Ltd. (Teletalk) 0.93

Warid Telecom International L.L.C (Warid) 3.48

Total 44.8

(xliv)

Market Share of Cellular Phone Operators

42%

29%

23%

6%

Grameen Phone

Aktel

CityCell

Banglalink
http://citycell.com/index.phphttp://citycell.com/index.php


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3.15) Target market of city cell

Citycell has done their geographic segment by targeting the whole country.

Citycell has done their demographic segment as below:

Age: Under 18 60+

Income: Over 4000

Gender: Male, Female

Occupation: Businessman, Service Holder, Students, and Housewife

Social Class: Lower Middles, Middle class, Upper middles, Lower uppers, and

Upper uppers.

Citycell has done their behavioral segment as below:

Occasion: Special occasion as Eid, Pohela Boishakh, 31st

Decemember etc.

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Benefit: Network, Customer Service, Emotional benefit such as

strong brand image.

User Status: Non-user, Ex- user, Potential user, First time user,

Regular user

Usage rate: Medium user, Heavy user

Positioning:

Citycell company situated 4th position in telecommunication company of Bangladesh

because their good customer relation and high speed internet service.

Conclusion

A nations development much depends on its telecommunication sector. The common

people of the developed countries are connected with the telecommunication network

information highway. People are directly depending on the telecommunication. And

mobile phone is the phone, which anyone can take anywhere he or she want. And in

Bangladesh citycell CDMA technology is the most widely accepted digital system in

the world. Citycell Phone believes in service, a service that leads to good business

and good development. They have provided their service by their product citycell

one, citycell zoom, citycell pco, Alap super. They have given better service to their

(xlvi)


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subscribers. But still many additional services can be added up with the existing

services. Citycell can give emphasis on the services for continuous improvement.

References:

WWW. CITYCELL.COM

Shihab rizan( Territory Executive)

(Sales &Distribution)

(Srezwan.Sales@ci

tycell.com)

Md. Monir uzamanThird Semester, B.B.A

I, D- 0815112109E-mail:

[email protected]

Year 2009Premier university,

chittagongBangladesh

(xlvii)

The End
mailto:[email protected]://citycell.com/index.phpmailto:[email protected]


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Special Thanks:Sarwar ali siddqueFakrul islamKhaled mahmudAmith duttaRabiul islamAnisul islam choduheryRony

23718491 citycell assignment

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