218B

Area and Division Governor Training

MaintainingStrong Clubs

Identify the district’s mission

Mission-oriented service

Reasons area and division governors succeed

Common customer service challenges

Conduct effective club visits

Keys to continued success and communication

1

Session Objectives

Conducting effective club visits.

Following up with club officers on administrative activities.

Maintaining year-round involvement with each club.

2

The District Mission

Area governors can help by

3

The District Mission

Coaching area governors on conducting effective club visits.

Listen to feedback.

Supporting the area governor’s year-round involvement with clubs.

Division governors can help by

4

The Focus

The most important responsibility: ensuring each club is a Distinguished Club.

Clubs achieving the club mission have three things in common:

Help clubs achieve the club mission

1. Excellence in educational programming

2. Strong membership

3. Focus on Distinguished Club goals

Successful clubs move members through TI Communication and Leadership tracks.

5

Mission-oriented Service

At the district level and at the club level,

every interaction has an impact on

whether members leave or stay in a club,

whether clubs grow or decline.

6

Mission-focused and Service-oriented

Customers of districts, divisions and areas

Our organization’s purpose

Reasons division and area governors succeed

Areas of success

7

Common Customer Service Challenges

Not understanding roles or communicating poorly.

Not understanding corporate club culture.

One size does not fit all.

Training programs not providing value.

Club visits and deadlines are not meaningful.

8

An Attitude of Respect

Respect the unique character of each club.

Respect club officers.

Commit to encourage, support and serve clubs and club officers.

Area governors serve clubs and clubs serve members.

9

Area Governor Visits

Visit each club at least twice a year.

Ensure that every club is achieving their goals.

Complete Area Governor’s Club Visit Report.

Conduct effective club visits

10

Area Governor Visits

Section 1: Distinguished Club Program/Membership

Area Governor’s Club Visit Report

Educational goals Membership goals Officers trained

11

Area Governor Visits

Section 2: Club Quality Standards

Area Governor’s Club Visit Report

Club meeting Guests Recognition New members Club officers

12

Area Governor Visits

Section 3: Area Governor Comments

Area Governor’s Club Visit Report

Future leadership roles

The club’s strengths

Areas needing attention

Recommendations for action

Provide support

Contact club president. Establish and build rapport. Request program time in advance. Ask what will be featured at the meeting. Check submission of membership dues. Be familiar with the names of club officers. Ask if the club needs help or has any concerns Ask the club president to schedule some time

after the meeting.13

How to Make an Effective Club VisitPreparing

14

How to Make an Effective Club Visit

Dress appropriately for the occasion.

Give yourself a generous allowance of time.

Wear your name badge and Toastmasters pin.

The visitBefore the meeting

15

How to Make an Effective Club Visit

Stick to your allotted time. Briefly review the club mission with members. Motivate and inform. If you give a speech, make it a manual speech. Listen actively. Use the Area Governor’s Club Visit Report Look for future leaders. Publicize programs.

The visitDuring the meeting

16

How to Make an Effective Club Visit

Meet with the executive committee. Review:

The visitAfter the meeting

Progress made in Distinguished Club Program The Club Success Plan

17

How to Make an Effective Club Visit

Submit Area Governor’s Club Visit Report online at w ww.toastmasters.org/members

Follow up on any questions, needs or concerns.

Keep in touch with the club president.

The visitAfter the visit

18

Keys to Continued Success and Communicating

Beyond the club visit: Communicate regularly through phone calls

and email.

Make additional visits.

Distribute area communications.

Be present at club officer installations.

19

Closing

Case Studies