21402450 project on wipro ltd

8/17/2019 21402450 Project on Wipro Ltd

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TABLE OF CONTENT

PARTICULARS Page NO.

• Se l f Dec la r a t ion i

• Cer t i f i c a t e i i

• Acknow ledgment i i i

• Ex ecu t i ve s ummar y i v

• Chapter 1 -Introduct ion

1 .1 Over v i ew o f W i pr o t d

1 .! "es ea r c# O$% ec t i ves o f t #e S t udy

• Chapter - Co!pan" Pro# i $ e

! .1 &is to ry of Wip ro td .

! .! Execu t iv e ' ro f i l e

! .( )n f ra s t r uc tu re

! .* +is i on Sta t emen t

! ., -ua l i t y a t Wipr o

% C h ap t er % - R e& e ar ch 'e t ho do $ og "

( .1 ean in g

( .! O$% ec t ive s

( .( S i gn i f i canc e

( .* "es ea rc# et# odo lo gy

( ., D ata Co ll e ct i on "e so urc e


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( ./ i mi t a t io ns

• Chapter ( - Ser) ice& O##ered *" +ipro Ltd .

* .1 )0 Se rv ices

* .! ' ro du ct D es i gn S erv ic es

* .( us in es s ' ro ce ss Or ga ni 2a ti on

, C h ap t er ,- Fi nd i ng an d An a $" & i&

, .1 Wipro3s "ole

, .! Wip ro 3s ) ni t i at iv es

, .( Wipro 3s "a t i ng

, .* Div i dend 0rack "ecor d

, ., Wipro +al ue

• Chapter - Conc $u& ion Sugge&t ion&

/ .1 Conc l us i on

/ .! Sugg es t ion

• Bi*$ iograp h" )


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C/APTER-1

INTRO0UCTION

OERIE+

Wipro 0ec#nologies i s t#e g lo$al tec#nology services d iv is ionof Wipro td . 456SE7W)08 . Wipro offers a fu l l por t fo l io of s e rv i ce s a c ro s s i n du s tr i es 9 d e li v er i ng m easu ra$ le $ u si n es s

$enefi t s for t#e ir customers wi t# s ix s igma consis tency.

+/O IS +IPRO

"anked as : t # $es t sof tware serv ices company in t#e wor ld $yusiness Week 4 )nfotec# 1;;9 5ovem$er !;;!8 9 Wipro serveso ve r ( ;; g lo $a l l ea de rs i nc lu di ng oe in g9 5 at io nw id e9E ri cs so n9 0os #i $a 9 C is co 9 S ea ga te 9 ' ut na m ) nv es tm en ts 9


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• )ndia >s most valua$le company 4usiness 0oday9 !;;18 .

• i s t ed a t 56S E 4 W) 08 . ' a r t o f t # e 00 4 0ec# n o l o g y @

edia@0elecom8 )ndex of t# e 5ew 6ork Stock Exc#ange.

• Over !; years of )0 Consul t ing 9 Systems )n tegra t ion and

Engineer ing Services exper ience .• ( ; o ffi ce s w or ld wi de 9 1 9 ;; ; ) 0 pr ac ti ti on er s a nd

domain consul tants .

• ore t#an (;; customers across s f i r s t 'C9 Ci and C level, company.

C/APTER-

CO'PAN5

PROFILE


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/ISTOR5

= ou nd ed i n 1 * ,9 Wip ro # as d iv er si fi ed i nt o ) nf or ma ti on0ec#no logy9 Consumer Care and ig# ting 9 Eng ineer ing and&eal t#care . Wipro3s d ivers i f ica t ion in to )0 #appened in 1;an d s i n ce t # en t # e r e # a s $ een n o l o o k i n g $ ack . Wi p r o # adrevenues of


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0ISASTER RECOER5 PLANNIN6

An es t imated * of companies wi t#ou t a t e s t ed c r i s i s p l ango out of $usiness af ter a severe loss of serv ice .

Wit # i nc re as ed d ep en de nc y o n ) 0 ) nf ra st ru ct ur e t o ru n $usiness effec t ive ly and effici ent ly9 organi2a t ions need tok no w # ow t o p ro te ct t #e $ us in es s i f t #e ) 0 ) nf ra st ru ct ur efa i l s . >Disas ter @"ecovery 'lans > a r t icu la te t#e means to protec torgani2at ions in case of suc# eventual i t ies .

Wipro offers a compre#ensive solu t ion t#a t #e lpsorgan i2a t ions f ace any even tua l i ty o f t# i s k ind and ensurest#a t o rgan i2a t ions r ecover smoot# ly f rom t#e d i sas t e r in t#e

s#or tes t poss i$ le t ime

0#e offer ing covers7

• Study of t#e exis t ing )0 )nf ras t ructure se t @up a t var ious

s it es o f t #e o rg an i2 at io n a nd o f t #e e xi st in g d is as te r recovery pract ices .

• ) d en t i f i c a t i o n o f t # r ea t s t o t # e s e r v i ce s 9 a r i s i n g o u t o f

t#e faul t s in )0 products and services of t#eorgani2at ion.

• Conduct ing "isk Analysis and usiness )mpact Analysis

4)A8 o f va r ious t# rea t s to t#e r esources G func t ions andcategor i2 ing t#e r i sks $ased on t#e impact .

• D es ig ni ng a nd r ec om me nd in g s ol ut io ns t o c ov er t #e

resources f rom t#e t#rea ts 4 r i sks8 .

• )mplementa t ion of t#e recommended solu t ions inc luding

# ot s it es 9 # ig # a va il a$ il it y s ol ut io ns 9 n et wo rk s a ndstorage systems


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EHEC


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r. A2 im ' re m% i> s s tr en gt # l ie s i n $ ri ng in g t og et #e r a nd $ui lding c#arged teams of # ig# potent ial 9 # ig# per forming people . &is v is ion and pragmat ism #ave #elped WiproCorpora t ion $ecome t#e !nd most compet i t ive and successfu lc omp an y i n ) nd ia a s r at ed $ y us in es s 0od ay9 a l ea di ng

$usiness maga2ine in )ndia. Wipro in terms of marketcapi ta l i2a t ion i s among t#e top 1; corpora t ions in )ndia .

r. ' rem %i v e ry s t ro n gl y $ e li eve s t # at t #e m os t i mp o rt antcon t ri$u tor s to Wipro > s success #ave $een t#e a r t icu lat ionsand fa i t#fu l ad#erence to core values 9 a s#ared v is ion for t#ef ut ur e9 i de nt if ic at io n a nd d ev el op me nt o f Wi pr o l ea de rst#roug# c lear ly def ined Wipro leaders > ?ual i t ies .

A # an d s @ o n $ u s i n e s s l e ad e r w i t # s t an d a r d s o f ex ce l l en ce i nev er y t# i ng t # at t # e co rp o ra t io n d o es 9 r. ' r em %i i s a l mo s tfa nat ica l a$ ou t de liv er ing v al ue t o cu sto me rs a nd # isw i ll i ng n ess t o s acr i fi c e $ u si n es s an d p r o fi t s t o # o ld o n t oFOur 'romiseF .

r . ' rem% i was t#e p r ime mover $e# ind Wipro > s dec i s ion toac#ieve FSix SigmaF s tatus. )n #is address to t#e topmanagement o f Wipro Corpora t ion on ay ! 9 1: 9 #e sa id 9F0# e en d o $ % ec t i v e o f o u r > cu s t o m er @ i n > co n cep t i s t # a t wewant to $u i ld t#e vo ice o f t#e cus tomer in our p roduc t s and

se rv i ce s . 0#i s i s o p po s it e t o t # e co ncept o f > p ro d uc t@ o ut > 9w#ic# i s t#e way t#e wor ld #as $een opera t ing for some t ime.F)n t# is %ourney of ac#ieving t#e near defect @ f ree products ands er vi ce s9 r. ' re m% i i s v er y c le ar t #a t a s a w or ld c la ssorgan i2at ion 9 w#a t Wipro needs to $e concerned a$ou t i s t#e

process 9 not merely t#e resul ts .


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usiness Week lo$al )nfotec# 1;;9 and a l lowing a successfu ll ist ing on t#e 5ew 6ork Stock Exc#ange.r . ' au l $ r o u g # t a s t r o n g f o cu s o n v a l u e s 9 $ u i l d i n g # u m ancapi ta l and es ta$l i s# ing leaders#ip in ?ual i ty processes . 0#isfocus t r ansfo rmed Wipro to $ecome a l eader in i t s f i e ld wi t#t#e wides t r ange o f se rv ices 9 r ecogn i2ed ?ua l i ty l eader s# ip 9a nd a t ra ns fo rmi ng w or kf or ce t #a t w en t f ro m c od in g t ocomplex program management to consul t ing and arc#i tec t ing .eading analyst researc# f i rms ar tner and E0A ra te Wiproas t#e l eader in t#e o f f s#ore app l i ca t ion ou t sourc ing marke tan d a # i g # ? u a l i t y so l u t i o n p r o v i d e r w# o # a s m o v ed u p t # evalue c#ain . "ecent ly ut ler roup 9 a researc# f i rm focusedon t#e )0 market 9 ?uoted in one of t#e i r repor ts t#a t @ FWiproi s we ll p l aced t o co mp e te w i t# t # e l a rg e st p l ay e rs 9 # avi n g

e st a$ li s# ed a n e nv ia $l e r ep ut at io n f or t #e ? ua li ty o f i tsdel ivery and t#e value i t $r ings to i t s $usiness re la t ions#ipsF .

' r ior to t# i s ro le 9 r . 'aul was $ased in i lwaukee9 W) 9 andr an E> s lo $a l C 0 4 Co mp ut er i2 ed 0om og ra p# y8 S ca nn er

$usiness wi t# near ly I1 $ i l l ion in revenues9 report ing d i rec t lyto t#e cur ren t C#a i rman o f E. r . 'au l d rove p roduc t iv i tyt#roug# developing a design and $ui ld capa$i l i ty in C#ina for t#e economy range9 drove design coopera t ion acrossdevelopment teams in =rance 9 Bapan and t#e


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)nsead9 e tc . 8 . A Banuary !;;( segment in usiness Week c i tedWipro as F t#e l ive wi re in )ndian # ig# t ec#F 9 and a =e$ruary! ; ; ( i s su e o f Eco n o m i s t m en t i o n ed FWi p r o a sp i r e s t o $ e aglo$al force in t#e )0 indust ryF . =ast Company repor ted af ter v i s i t ing Wipro in i t s =e$ruary !;;( i s sue F t#e re a re ce r t a inmoments w#en you can see t#e fu ture wi t# suc# c lar i ty t#a t i tnear ly takes your $rea t# awayF.

' ri or t o w or ki ng a t E 9 r. ' au l w or ke d a t ai n J C o. 9o st o n9 a l e ad i ng s t ra t eg y co nsu lt i ng f i rm an d a t ' eps i Co)nc . 9 'urc#ase 9 56 in t#e i r JA area . r . 'au l r ece ived an A f ro m < ni ve rs it y o f as sa c# us et ts a t Am# er st . & er ece i ved a ac# e lo r o f En gi n ee r in g d egr ee f r om . ). 0.S . 9' i l an i 9 )nd ia in E lec t r i ca l J Elec t ron ics Eng ineer ing 9 w#ere

#e was also Captain of t#e Swim and Waterpolo teams.r . 'aul i s a mem$er of t#e oard of t#e Cal i fornia C#am$er of Comme rce9 and +ice C#ai rman of i t s 0ec#nologyC om mi t te e. & e i s a m em $e r o f t #e .) .0.S S en at e9 o n t #eadvisory $oard of Stanford s "adiologyDepar tment and a c#ar ter mem$er of 0#e Si l icon +al ley )ndusEntrepreneurs Organi2ation .

+IPRO INFRASTRUCTURE

Wipro i s geared for glo$al de l ivery wi t# offices anddevelopment centers t#a t span t#e g lo$e .


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ocat ions spanning t#e g lo$e

!: off ices worldwide

Over 1 9*,;9;;;K s? . f t . of development fac i l i t ies

(; development centers wor ldwide

s ta te@of @ t#e@ar t communicat ion fac i l i t ies iga speed ca$l ing @ guaranteed 1;'S to desktop

(;K in ternat ional l inks @ da ta 9 voice and v ideo

Data9 voice and video9 )SD5 $ack@up for ful l

r edu n dan cy . Wi pr o camp u ses a re d e si g ned t o p ro v id ec omf or ta $l e a nd p ro du ct iv e w or k e nv ir on me nt s. ) naddi t ion to cut t ing@edge fac i l i t ies 9 t#ey fea tureworkspaces t#a t ena$ le c rea t ive t# ink ing and encourage

par t ic ipatory and proact ive value systems. Wipro3s

commitment to t#e envi ronment and safe ty consciousnessis ref lec ted in t#e ir )SO 1*;;1 cer t i f ica t ion.usiness cont inui ty

Wipro p rov ide mul t i @ s i t e se rv ices to g lo$a l cus tomers and#ave t#e re levant exper ience 9 processes and met#odologiesf or a s uc ce ss fu l t ra ns it io n. " o$ us t $ us in es s c on ti nu it y

p lans are in p lace for da ta9 sys tems and people

+IPRO ISION IN ::;

Bu&ine&& Leader&hip

Among t#e top 1; )nformation 0ec#nology Services companiesglo$al ly andL 1 )nformation 0ec#nology company in )ndia.

Cu&to!er Leader&hip

0#e L1 c#oice of t#e customer t#roug# innovat ive so lu t ionsand Six Sigma processes .Peop$e Leader&hip

A mo ng t #e t op 1 ; m os t p re fe rr ed e mp lo ye rs g lo $a ll y $ yc re at in g a n e nv ir on me nt o f e mp ow er me nt 9 i nt el le ct ua lc#al lenge and weal t# s#ar ing .


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rand eaders#ipWipro rand to $e among t#e top , most admired $rands in)ndia


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C/APTER-%

RESEARC/

'ET/O0OLO65

'eaning o# Re&earch


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0ata Co$$ection Source

) nf or ma ti on w as c ol le ct ed t #r ou g # $ ot # p ri ma r y a nd s ec on d ar y

s our ces .

' r i ma r y D a t a 7 ) n s o m e c a s e s t # e r e s e a r c #e r s m a y r e a li 2 e t # e n e e d f o r

co l l ec t i ng t #e f i r s t #and i n f o r ma t i on . As i n t #e cas e o f eve r yday l i f e 9

i f w e w a n t t o # a v e f i r st # a n d i n f o rm a t io n o r a n y # a p p e n i n g o r e v e n t 9

we e i t #e r a s k s omeone w#o knows a$ ou t i t o r we o$s e r ve i t ou r s e l ves 9

w e d o t # e $ o t # . 0 # u s 9 t # e t w o m e t # o d $ y w # i c # p r i m a r y d a t a c a n $ e

co l l ec t ed i s o$s e r va t i on and ?ues t i onna i r e .

Secondar y Da t a 7 Any da t a 9 w# i c# #ave $een ga t #e r ed ea r l i e r f o r s ome

o t # e r p u r p o s e 9 a r e s e c o n d a r y d a t a i n t # e # a n d s o f r e s e a r c # e r . 0 # o s e

da t a co l l ec t ed f i r s t #and 9 e i t #e r $y t #e r e s ea r c#e r o r $y s omeone e l s e 9

e s pec i a l l y f o r t #e pu r pos e o f t #e s t udy i s kno wn as p r i mar y da t a .

0#e da t a co l l ec t ed f o r t # i s p r o % ec t #as $een t aken f r om t #e s econdar y

s our ce .

Sour ces o f s econdar y da t a a r e 7 @

• ) n t e r ne t

• aga2 i nes

• 'u$ l i ca t i ons

• 5e wspap ers

• r ouc#er s


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))0A0)O5S

• 0#e da t a i s co l l ec t ed f r om s econdar y s our ce due t o l ack o f t i me

f o r p r epa r i ng t #e p r o % ec t .

• 0#e da t a i s no t 1;; accur a t e .

C/APTER-(


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SERICES

OFFERE0 B5

+IPRO LT0.

IT &er)ice&

• Application Development J aintenance

• Arc#itecture Consult ing

• usiness@t;@employee4!E8 solution


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• usiness intel l igence Jdata ware#ousing

• usiness 'rocess anagement 4'8

• Content anagement

•

Customer relat ions#ip management 4C"8• E@usiness

• Enterprise resource planning 4E"'8

• E@procurement J $!$ arketplaces

• Enterprise security

• 'ackage selection and implementation

• System integration

• Supply c#ain management

• Enterprise application integration

• 0ec#nology infrastructure services

IT SERICE OFFERIN6 B5 +IPRO

App$ication 0e)e$op!ent 'aintenance


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D es ig nin g an d d ev el opi ng i nno va tiv e s olu ti on s i sWipro3s forte. Wit# 1, years of experience inappl icat ion development 9 Wipro creat ive ideas 9 proven

f ra me works a nd e xper ie nc ed p ro fe ss iona ls del iver ground@up9 $ut s ta te of t#e ar t sof tware solut ions t#ataddress customer needs. Wipro com$ines $est@of@$reedtec#nolog ie s wit# t#e s ti ll @valua$le component s o f l eg ac y s yst ems to # el p i ts c us to me rs a cco mp lis #

$usiness goals.

Wipro services in t#ese areas are focussed on7

Application developmentigration and Customi2ationEnterprise Application )ntegrationApplication maintenance

App$ication de)e$op!ent

t #i s inc ludes 0urnkey we$ $ased 9 c li en t serve r andwireless appl icat ion development and en#ancements tolegacy applications

'igration and Cu&to!i?ation .0#is includes7

• +ersion up grade service s9

• Data$ase migration9

• anguage migration9

• "eengineering9• =unctionali ty upgrades

• 'orting

Enterpri&e App$ication Integration


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E nt er pr is e Appl ic at ion ) nt eg ra ti on 4 EA )8 c re at es auni fi ed e lect ronic $us iness env ironment across t#eextended enterpr ise 9 integrating exist ing appl icat ions

wi t# $usiness processes 9 even as i t ena$les seamlessinteract ion $etween customers 9 par tners and suppl iers .Wipro #as developed powerful EA) systems t#atintegrate $usiness strategy wit# tec#nology

App$ication !aintenance

Wipro offers i ts c lients 9 !*x: appl ica t ion sustenanceand en#ancements. 0#ey #ave over 1; y ears of experience in remote maintenance of ) mainframeand ClientGServer applications. Our ,;;;@person year3sexpert ise covers a wide range of applications9 w#ic# areremotely mainta ined t#roug# Offs#ore Deve lopmentCenters in )ndia.

Architecture Con&u$ting

0o d eli ver t# e ex pe cte d re tu rn s to a $ us in es s9 )0ini t ia t ives need to $e in synergy wit# an organi2at ionss t ra tegic o$%ect ives . Wipro> s Ente rpr ise )nformat ionA rc #i te ct ur e s er vi ce s #el p c li en ts a ss es s d iffe re nttec#nology s t ra tegies so t#at organi2at ions are a$le toa l ign t#ei r t ec#nology in it iat ives wi t# t#ei r $usinesss t ra tegy. 0#ese se rvices support an organi2a t ions )0

init iative $y providing strateg ic9 arc#itectural9operational and implementation planning.

+eAe 'e thod o$og "

Wipro wit# i ts proven experience #as developed


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WeA+e9 a uni?ue met#odology t#at #elps enterprises toal ign t#eir )0 o$%ect ives wit# $usiness goals . Wipro >sEvolve G Arc#itect G +alidate 4WeA+e8 process modelr epresent s t#e typ ical $ase met#odology used in t#e

consul t ing engagements wit# c l ients . 0#is is a provenmet#odology t#a t $ rings in t#e $es t p ract ices in t#etec#nology areas as wel l as opt imi2es t#e cost fac tors

$y i ts a$ili ty to offs#ore a lot of work in different p#ases

The +ipro So$ution


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Bu&ine&&-t:-e!p$o"ee@BE &o$ution


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+ipro& BE Ser)ice& he$p organi?ation& e&ta*$i&h an agi$e

co$ $a*orati)e =or3#orce to enhance producti)it"

Co mp e ti n g i n a g l o$ a l k n owl ed g e econ o my9 o rg an i 2a t io n st od ay a re l oo ki ng t o d el iv er e na $l in g s er vi ce s f or a gi lewo rk fo r ce m an agemen t. Wi pr o 9 # e lp y o u d o % us t t # at w i t#S el f@ Se rv ic e9 C ol la $o ra ti on a nd M no wl ed ge an ag em en t.any o rgan i2a t ions ac ross geograp# ies #ave $enef i t ed f romt#ei r !E Services wi t# reduced opera t ing costs 9 s t reaml ined

processes and en#anced employee product iv i ty. =or ins tance 9Wipro #e lped a l a rge u t i l i t i e s o rgan i2a t ion in t#e


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$een using exis t ing system or manual processes for more t#an1,@!; years @ was a c#al lenge.

The So$ution

0#e )0 and &" teams from t#e customer organi2a t ionevaluated a num$er of $est of $reed solu t ions avai la$le in t#emarket and f ina l ly se lec ted i @Desk for e@Ena$l ing t#e i r people

processes over ot#ers $ecause of some apparent advantages i @Desk would provide t#em.

Organ i2a t ion cou ld go fo r a p#ased dep loyment wi t# i @Desk @ $ased on open s tandards and proven s tate of t#e ar t tec#nologies4B!EE9 H9 BS9 BCA8

)@D es k p ro vi de d i nd epe nd en ce fro m t# e $ ac ken d E "' Q i nt eg ra ti on w as a c# ie ve d u si ng a sy nc #r on ou s $ at c# u pd at esg iv ing t#e o rgan i2a t ion t#e f l ex i$ i l i ty to c#ange $ackend E"'any t ime wi t#out af fec t ing se l f @ serv ice appl ica t ions .Customi2ed user in ter face ena$led t#e organi2a t ion to re ta in i t sco rpo ra te in tr an et lo ok a nd fe el a nd en for ce d c or po ra te

$randing.i @ Desk l eve r ag ed ex is t in g i n fr a st r uc t ur e su c# a s o tu s $ a sedmai l ing system for not i f ica t ions and DA' for user

aut#ent ica t ion .

Bu&ine&& inte$ $ igence data =arehou&ing

Wipro3s success s to ri es in t#e a rea o f us iness )n tel l igenceand Data Ware#ousing span a wide spect rum of so lu t ions ando rga ni 2a ti on s. 0# ei r t ea m r ep re se nt s a p oo l o f d iv er set ec #n ol og y s ki ll s et s i nc lu di ng D at a Ac ?u is it io n9 D at a- ua li t y9 D at a o de lin g9 et a Da ta "e po si tor y9 Da ta

anagement 9 Data ining and OA'.

Wipro offer our customers t#e advantage of a r ic# portfol io of reusa$le f rameworks 9 inc luding

e-*u&ine&& inte $ $ igenceD

CR' 0ata +arehou&eD


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Enterpri&e BI Con&u$t ingD

ERP Ana$"tic&

'anaged Ser)ice& D

Re-engineering

Supp$" Chain Inte$ $ igence D

Teradata

e-*u&ine&& inte$ $ igence

c"*er!ine

C y$ er mi ne i s a c om pr e# en si ve f ra me wo rk t #a t e na $l es e @ $usiness in tel l igence for organi2a t ions . ) t provides powerful $usiness ins ig#ts and #elps t#em $ui ld las t ing re la t ions#ipswi t# customers .

Cy$ermine of fers a f ramework and met#odology for R

• Data Cleaning and E0

• Data Access9 Analysis and "eport ing

• )n tegra t ion wi t# external da ta and $usiness data$ases

Cy$ermine > s fea tures inc lude7 e-cu&to!er Ana$"tic&4 O rg an i 2a t io n s a r e p ro v id ed w i t# a

prec ise 9 (/; degree view of onl ine customers. Customers are prof i led $ased on t#e i r demograp#ics9 $rowsing $e#avior9 purc#ase #is tory9 etc . 0#is #e lps in t#e measurement of customer a t t r i t ion rate 9 customer profi ta$i l i ty9 e tc .

e-!ar3et ing and e-&a$e&4 0#is fea ture a l lows organi2a t ions to

d ev el op f oc us ed m ar ke ti ng s tr at eg ie s t o t ar ge t c us to me rsef fec t ively . 0arget market ing i s ena$led t#roug# analyses of market seg menta t ion9 cross@ se l l Gup@sel l opportuni tyi de nt if ic at io n9 l ea d ? ua li fi ca ti on 9 m ea s ur em en t o f o nl in ecampaign ef fec t iveness 9 predic t ion of customer propensi ty to

$uy9 s#opping car t analysis for product Gca tegory managementand measurement of sa les organi2a t ion per formance.


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e-&er)ice& 7 0# i s f ea tu re a ims a t p rov id ing t#e answer to t#a tv it al ? ue st io n7 & ow e ffe ct iv e i s my e @$ us in es s 0# is i se ff ec te d t #r ou g# a na ly se s o f t #e e ff ec ti ve ne s s o f o nl in es er vi ce s9 me as ur eme nt o f c us to me r s at is fa ct io n l ev el s9analysis of customer complain ts 9 e tc .

e-per&ona$ i?at ion4 0#i s a l lo ws t # e d e fi n it i on o f i nt e ll i gen tru les t#a t a r e used to pe r sona l i 2e con ten t $ased on v i s i to r s >

$rowsing $e#avior.

Si te 'anage!ent 7 0#is provides a se t of analy ses t#a t provide ins ig#ts into we$ si te ac t iv i ty. 0#is in turn #elpsimprove we$ s i te ef fec t iveness and manage fu ture growt#.

CR' data=arehou&e

A cu st o mer cent r ic d a ta wa re# ou se t # at p r ov i de s a u n if i edview of customer data i s t#e $ack$one of any successfu l C"appl ica t ion

0#e i r C" Data Ware#ouse so lu t ion com$ines our exper t i se

i n C " w it # e xt en si ve e xp er ie nc e i n D at a War e# ou si ng .

0# ei r an al y ti c al C" Da ta War e#o u se so lu t io n f r am ewo rk offers t#e fo l lowing7

• )n tegra ted customer v iews across appl ica t ions 9 c#annels 9

geograp#ies

• S ol ut io n a rc #i te ct ur e i nc lu di ng O DS a nd c us to me r

c en tr ic d at a w ar e# ou se s t o # an dl e s yn c# ro no us a nd

async#ronous touc# points• = o cu s o n Da t a C l ean s i n g 9 a t c# J er g e an d E0 t o

in tegra te customers

• Cu st ome r ce nt ric da ta mod el t o c ap tu re an d t ra ck

customer product #old ing9 product usage 9 contac t # is toryand events


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• A wel l de f ined p rocess mode l fo r des ign 9 deve lopment

and implementa t ion

• '#ased i te ra t ive implementat ion met#odology

Some key appl ica t ions suppor ted $y t# is f ramework are 7

• ) nt eg ra te d v ie w o f t #e c us to me r 4 ir re sp ec ti ve o f t #edifferent sources of information8

• Campaign 'erformance Analysis

• Customer Segmentat ion Analysis

• Customer C#urn 'redic t ion

• Customer oyal ty Analysis

• Customer 'rof i ta$i li ty Analysis

• Cross@se l l ing and


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• ' ro vi de s a p la tf or m f or t #e C or po ra te ' er fo rma nc e

anagement 4C'8 in i t i a t ives l ike a lanced Scorecardand )ntegrated Analyt ics.

+alue Del ivery fro m Wipro7

• =ull @ t ime9 dedica ted consul tants and arc#i tec tssp ec i al i 2i n g i n En te r pr i se ) Co nsu lt i ng J E)G EDWArc#i tec t ing .

• +ast experience in consul t ing 9 arc#i tec t ing9

implement ing and managing large ) GDW pro%ec ts acrossindust r ies .

• Compre#ensive =ramework for Consul t ing and

Arc#i tec t ing

• "e@


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Wipro Offer ings

• ' r o ces s m o d e l f o r $ u i l d i n g an d i m p l em en t i n g t # e E"'

data ware#ouse so lu t ion

• Cu st o mi 2ed so lu t io n s u s in g l e ad i ng d a ta wa re# ou s in gtools and E "' product su i tes l ike SA' usiness)nformation Ware#ouse

0#e Wipro Advantage

• = le xi $l e9 c os t@ eff ic ie nt a nd s ur ef ir e E "' a na ly ti ca l

s ol ut io n $ as ed o n s tr on g d at a w ar e# ou si ng a nd E "'fundamentals

• & ig # p er fo rm an ce 9 s ca la $l e a nd e xt en si $l e s ol ut io n

t#roug# $est @of@$reed tec#nologies and ro$ust

arc#i tec ture• = ast e r d eve l op men t t # ro u g# an e s ta$ li s#ed f r am ewo r k

for implementa t ion of E"' data ware#ouse pro%ec ts

• eve r ag i ng o u r t e c# n ol o gy r e la t io n s# i ps w i t# l e ad i ng

players l ike SA'9 Oracle 9 )nformatica 9 Cognos9 etc .


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'anaged &er)ice&

)JDW anaged Services f rom Wipro7

0#e need for anaged Services

)n a s#or t space of t ime9 many organi2a t ions #ave rea l i2ed t#es t r a t eg i c $ u s i n e s s r ewa r d s o f p l ac i n g a l l o r p a r t o f t # e i r ) 0funct ion and usiness 'rocesses in to t#e #ands of a specia l i s tanaged Serv ices supp l i e r . 0# i s a l lows t#em to concen t ra t eo n w # a t t # e y k n o w $ e s t @ t # e i r c o r e $ u s i n e s s a n d # o w t om ax im i2 e p er fo rm an ce w #i le m in im i2 in g c os ts . an ag edServices #as $ecome cent ra l to t#e $usiness s t ra tegy of manyorgan i2a t ions and a l l t oo o f t en de f ines #ow wel l a company

can compete in t#e g lo$al market p lace . One of t#e key areasw# e r e m an y cu s t o m er s a r e l o o k i n g f o r ) 0 su p p o r t i s i n t # ea rea o f Da ta Ware#ous ing J us iness )n tel l igence . Wi t# our ex ten si v e ex pe r ien ce i n d a ta wa re# ou s in g ap pl i ca t io n s an di n fr a st r uc t ur e m an agemen t9 we # ave l eve r ag ed o n t # e sk il lse ts ac?ui red to of fer c l ients DWJ) anaged Services .So!e o# the high$ ight& o# the&e &er)ice& are4

• Wip ro pr ov ide s s afe9 re lia $le so lut ion s t #a t su it 9

t r ans for m an d ad d v al ue t #r ou g# e ffi ci en t u se o f t e c# n ol o gy t o d e li v er t ang i $l e $ u si n es s $ ene f it s t o i tscustomers

• S er vi ce ev el Ag re em en t $ as ed c on tr ac ts t #a t s #a re

commercia l r i sk as wel l as rewards

• =orm par tne r s# ips t#a t p rov ide a log ica l way fo rward Q

w or ki ng w it # c us to me rs t ow ar ds a s #a re d v is io n a ndo$%ect ive

• "educt ion of to ta l cost of owners#ip .

• =lexi$le execut ion model s Q onsi te 9 offs i te 9

onsi teGoffsi te@offs#ore• Well @def ined processes to manage t ransi t ion and ongoing

management+ipro& de$ i)er" &trength4

• (!, consul tants in t#e DWJ) space .


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• 'roven t rack record 4 ,; K sa t i s f ied customers8 com$ined

w i t # a g l o $ a l p r e s e n c e m a k e s u s a f a v o r e d p a r t n e r i n providing )JDW anaged Services

• " ed uc ti on i n t ot al c os t o f o wn er s# ip $ y c on si st en tl y

improving product ivi ty.• Scala$le so lu t ion to meet t#e fu ture demand and capaci ty

• Strong re la t ions#ips wi t# #ost ing par tners

• +ast expert ise in remote management of )0 infrastructure

along wi t# appl ica t ion development makes us a one s tops#op for many a customer.

• Wi p r o 3 s l a r g e p o o l o f t a l en t # e l p s i n en su r i n g a ? u i ck

ramp up for t#e customer.

• Domain speci f ic DWJ) teams.

• "eady to use f r ameworks P t# i s wi l l #e lp in $ r ing downt#e cost 9 e f for t and t imel ines .

• Wipro #as t ied@up ma%or ) GDW tool vendors P t# is #e lps

i n $ ri ng d ow n t #e c os t o f t #e t oo ls a nd g et ti ng g oo d?ual i ty tec#nical suppor t .

• S ol id S up po rt ev el Ag re em en t 4 S A3s8 t o p ro vi de

?ual i ty serv ice

Re-engineering

Organi2at ions are increasingly fee l ing t#e need to make t#e i r us in es s ) nt el li ge nc e a pp li ca ti on s F cu rr en tF . 0 #i s a ll ow st#ese appl ica t ions to $e used to analy2e 9 manage9 manipula tea nd e ffe ct iv el y c on tr ol # ow $ us in es se s d is se mi na te a ndleverage information to compet i t ive advantage .

Wip r o3s s e rv i ce s f or r e @en gi n ee r in g o f Da ta wa re# ou s in g Gusiness )n te l l igence appl ica t ions inc lude7

• Study of exist ing Data Ware#ouses G Data arts

• ap Analysis

• 0ec#nology G 0ools evaluat ion and recommendation

• "oadmap for re@arc#i tec tureG re@engineer ing services


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• Arc#i tec ture and implementa t ion of t#e so lu t ion

Their de$ i)era*$e& inc$ude the #o $ $o=ing4

• "efi n in g t # e Da ta War e#o u se G Da ta art a rc# it e ct u re

and Data odel

• ) n tr o du c in g d a ta f ro m n ew so ur ce sy st ems t o ex is t in gData Ware#ouses G Data arts

• u i l d i n g a sy s t em a t i c p r o ce s s f o r ex p l i c i t c ap t u r e an d

management of etadata

• )n tegra t ing geograp#ical ly spread data ware#ouses on t#e

s ame o r d iv er se p la tf or ms i nt o a n E nt er pr is e D at aWare#ouse

• ) n teg ra t io n o f ex te r na l v end or su pp l ied d a ta w i t# t # e

customer >s Data Ware#ouse G Data art

• ) n teg ra t io n o f v a ri o us d a ta 4 C"9 We$ 9 E"'9 egacydata8 into exist ing Data Ware#ouse G Data art

• igrat ion and implementa t ion services

• 'erformance tuning and upgrades

Supp$" chain inte$$ igence

A pp li ca ti on o f ) t o v ar io us S up pl y C #a in an ag eme nt4SC8 func t ions and p roduc t l i f e cyc les on a s t r a t eg ic sca le

t o o pt imi 2e t# e r es ul t s o f t#e se fun ct ion s $y me an s of e n# an ci ng t #e a $i li ty t o p ro du ce c os t e ff ec ti ve p ro du ct s.ead i n g E"' an d S C sy s t em s # av e $ een p r o v en u se f u l i na ut oma ti on o f t ra ns ac ti on r el at ed p ro ce ss es o f t #e s up pl yc#ain 9 #owever t#ese systems #ave not provided t#e a$i l i ty toade?ua te ly ana ly2e t#e opera t iona l e f fec t iveness ac ross t#es up pl y c #a in . C ur re nt d ay s up pl y c #a in s a re e xt re me lyc omp le x e nv ir on me nt s w #o se o pe ra ti ng s ta te c an a ffe ctcompany>s a$i l i ty to operate effect ively and prof i ta$ly.

) t #as $ecome essen t i a l to c lose ly examine and measure t#ee f fec t iveness o f supp ly c#a in p rocesses in t ak ing in te l l igen tdecis ions. Supp$" Chain Inte$ $ igence 4 SC)8 o ffe rs t #emec#anisms t#at fac i l i ta te t# is v iew.S C) r e? ui re s t #e a $i li ty t o a na ly 2e pr od uc ts 9 p ro ce ss es 9componen t s 9 and mate r i a l s . 0# i s demands a da ta in t egra t ion


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inf ras t ructure 9 w#ic# provides capa$i l i ty to ext rac t 9 t ransformand load data ac?ui red f rom mul t ip le enterpr i se sources l ike 7

• E"' source data

• SC source data

• C" source data• Customer data

• Suppl ier da ta

• 'roduct manufactur ing G tes t ing data

• -ual i ty management data

• S#op f loor manufactur ing data sources

• egacy system data sources

• Data f rom onl ine indust ry t rading exc#anges

• arket p laces J auct ion

• Demograp# ics and marke t ing da ta purc#ased f rom t# i rd

par ty data suppl iers .Wipro >s consul t ing framework for SC) inc ludesconcep tua li 2 ing 9 a r c# it ec t ing and in tegra t ing so lut ions. 0#eservice spect rum includes

• Data Cleaning and E09 Data Access 9

• Analysis and "epor t ing 9

• )n tegra t ion wi t# external da ta and $usiness data$ases 9

•

Determinat ion of Mey per formance indica tors .Apar t f rom t#ese serv ice of fer ings Wipro a lso #elp customersin s t ra tegi2 ing for real @ t ime c losed loop analy t ica li nfor ma tio n a idi ng $ us ine ss p ro ces s op ti mi 2a tio n a ndinte l l igent decis ion@making.

TERA0ATA

0eradata Solut ions&o w d o y o u t r ad e o ff $ e tween scal a$i l it y an d p e rf o rm an cei ss ue s a s D at a War e# ou se s i2 e g ro ws f ro m ig a$ yt es t o0era$ytes0#e answer l ies in Wipro > s so lu t ion of fer ing in 0eradata DataWar e#o u si n g. ) t i s a u n i? u e $ l en d o f Wi pr o >s ex pe r ti s e i nusiness )n te l l igence so lu t ions and t#e power of t#e 0eradataData$ase 9 w#ic# o f fe r s a # ig# degree o f pa ra l l e l i sm9 uses a


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need to keep pace and upgrade wi t# newly evo lv ing $us inessmode l s to mee t t ime and log i s t i c cons t r a in t s suc# as r educeddel ivery t imes and # ig#er customer serv ice levels .usiness process automat ion #olds t#e key to lower ing t#e costo f d o in g $ u si n es s 9 en #an ci n g p ro d uc t iv i ty an d t o s e rv i ng awide ly d i s t r i$u ted and f r agmented cus tomer $ase . 0wo $as icfea tu res o f a us iness ' rocess Automat ion sys tem a re t#a t i ti n cr ease s co nt r ol o v er t # e $ u si n es s f lo w an d i n cr ease s t # eaccounta$i l i ty of t#e system.A usiness 'rocess Automat ionG Workf low solu t ion #olds t#ekey to s#ar ing work and informat ion seamless ly wi t# par tners 9v en do rs 9 e xt er na l c us to me rs a nd i nt er na l c us to me rs a li ke .lo$al Opera t ions and sync#roni2at ion across geograp#ies can

$e made fas ter $y consis tent and well managed processes . A

compre#ensive usiness 'rocess Automat ion and anagementsolu t ion leverages t#e legacy systems9 in tegra tes wi t# externalappl ica t ions and in tegra tes wi t# $est of t#e $reed products for t#at )ndustry.Wip ro >s = lo w@ $r iH i s a c omp re #e ns iv e us in es s ' ro ce ssanagement and Analysis f ramework. &ig#ly customi2a$le ande xt en di $l e9 = lo w@ $r iH i s a f ra me wo rk n ot % us t t o e n# an ce

process effic iency in your organi2at ion $ut re late i t to t#elarger goals of customer serv ice 9 cost reduct ion andadapta$i l i ty .= low@$r iH $eing a f ramework can $e employed to

$ui ld customi2ed solut ions at t#e cost of $uying one from t#emarket .

CONTENT 'ANA6E'ENT

W it # t #e g lu t o f i nf or ma ti on e nt er pr is es # av e9 e ff ec ti veContent anagement and t#e use of 'or ta ls #ave $ecome verycrucia l in mainta in ing a uni form f low of re levant informat ion .Meep i n g t # i s i n m i n d 9 Wi p r o # a s e s t a$ l i s# ed a Co m p e t en cyCenter to o f fe r e @$us iness So lut ions fo r En te rp r i se 'or ta l s 9Con ten t anagement 9 Document management 9 Workf low andMnowledge anagement .Wipro #as executed a num$er of pro%ec ts and #as par tners#ipsw it # t #e p or ta l a nd c on te nt m ng t. 0ec #n ol og y p ro vi de rs


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i nc lu di ng ) nt er wo ve n9 D oc um en tu m9 +ig ne tt e9 D iv in e9=i le5et 9 'lumtree9 road+ision9 A0 Dynamo9 E A We$logic9) We$ sp# er e su ite 9 i 'l an et ' ort al Se rv er a nd E AWe$ lo gi c. 0# es e a ll ia nc es c om$ in e Wip ro >s e @ us in es sconsul t ing and indust ry exper t i se wi t# t#a t of t#e par tner > s .Wi t# t#e $us iness and t ec#n ica l exper i ence ga ined 9 Wipro > sE'JC group of fers complete Fend@ to@endF por ta l consul t ingan d C se rv i ce s 9 i n cl u di n g o n @s i te $ u si n es s an d t e c# n ica lneeds assessment 9 development and in tegra tion se rvices 9 and

par t ial and tota l outsourc ing of appl icat ion implementa t ion9maintenance and migra t ion .

Cu&to!er re$ation&hip !anage!ent @CR'

Wipro3 s C" so lu t ions #e lp cus tomers address a va r i e ty o f C" implementa t ion i s sues in a reas l ike cus tomer r e t ent ion 9acco u nt m an agemen t9 c amp a ig n m an agemen t o r c a ll c ent e r i nt er ac ti on s9 a nd d ev is e s tr at eg ie s t o i nc re as e r ev en ue 9

product iv i ty and customer sat i s fact ion . 0#ese s t ra tegies aret#en $ roug# t to l i f e $y ca re fu l ly c#oos ing t#e r ig# t packageso lu tion 9 o rc#es t r at ing a p inpo in t execut ion 9 and p rovid ing

post go@ l ive support and end user t ra in ing .Wipro3s tec#nology pract ices focused on solu t ions l ike SA'9Or ac l e9 S i e$ e l an d C l ar i fy en a$ l e t # em t o p r ov i de $ e st @ of @

$reed appl ica t ion development services for rapid and preciseC" implementa t ion . Com$ine t# is wi t# Wipro3s exper iencei n un de rs ta nd in g i ndu st ry v er tic als an d c ust ome r c ar e

processes9 and you #ave t#e ideal par tner to del iver t#eelusive "O) on your C" investments .

E-BUSINESS

+ip ro e -Bu& ine &&4 Co nne cti ng I T I n) e& t!e nt & = it h

Bu&ine&& return&


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0o $et ter sense and respond to t#e needs of your customers 9 or t#rea ts f rom your compet i tors 9 you > l l need #elp f rom par tnersw#o under s t and your $us iness p rocesses 9 your indus t ry 9 andt#e un i?ue oppor tuni t i e s and c#a l lenges your $us iness f aces .0#e on demand envi ronment re?ui res s imul taneous speed and

power@on a l imi ted $udget .Wipro > s e @us iness so lu t ion su i t e #ave #e lped many fo r tune1;;; o rgan i2a t ions r ea l i 2e t#e i r v i s ion and a t t#e same t imeo pt imi 2e e xi st in g r es ou rc es 9 r ed uc e c os ts a nd m ax im i2 erevenue. Discover #ow at t ice group su$sid iary 1/ k $ecamet #e fi rs t t el ec om s er vi ce p ro vi de r i n < M t o d el iv er w e$en a$ l ed t e le com se rv i ce s u s in g Wi pr o >s co mp r e# ens i ve e @usiness so lu t ion services .

ENTERPRISE RESOURCE P LANNIN6@ERP

Wipro > s so lu t ions in Enterpr ise "esource 'lanning 4E"'8 #elpyou in au tomat ing t#e en te rp r i se 9 and speeds up t r ansac t ionsa cro ss t #e o rga ni 2at ion . 0#e se s ol ut ion s ar e t yp ica llyi n teg ra t ed w i t# S u pp l y C# ai n 9 &" an d ' ayr o ll sy st ems 9 E @

procurement 9 E@Commerce and C" appl ica t ions . Wecom$ine an in tegra ted so lu t ions approac#9 exper ienced pro%ec tt eams 9 o f f s#ore de l ive ry 9 and s t rong t ec#no logy p rac t i ces insolut ions l ike SA'9 Oracle9 'eoplesof t and aan.Wi p r o > s em p # as i s o n $ e s t p r ac t i c e s l i k e AS A' f o r S A' " G () mp l em ent a ti o n an d A) f o r Orac le ap pl i ca t io n s9 $ u si n es s

process exper t ise 9 and commitment to ?ual i ty as tes t i f ied $yWipro > s SE)@C evel , s ta tus 9 #ave made t#em f i r s t c#oicefor leading organi2a t ions around t#e g lo$e .


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E-PROCURE'ENT BB 'AR9ETPLACES

Wipro > s E@procurement and E@marketp laces group focuses on providing e@procurement services and e@marketp lace so lut ions

t#at improve t#e ef f ic iency of )ndi rec t oods 'rocurement or "O ' ro cu re me nt . ) t a ls o e na $l es ) nt er ne t s ol ut io ns f or marke t maker s to p rovide a common p la t fo rm fo r $uyer s andsel lers to reduce purc#asing costs and s#are o t#er va lue addedoffer ings l ike payment serv ices 9 logis t ics 9 and fu l f i l lment .As a Ce rt i fi ed Ari $ a S y st ems ) n teg ra t or 4 CAS ) 8 p ar t ne r o f Ar i$a 9 Wipro #e lps t#e i r c l i en t s fo rmula te and implement as t r a t egy to ac# ieve cos t @ sav ings fo r in i t i a t ives in t# i s a r ea .Wiprio provide t#em wi t# a complete so lu t ion f ramework t#at

perfect ly re la tes to t#eir indiv idual pa in areas . Also in tr insici n t #e ir a pp ro ac # i n t #e p re ci se r oa dm ap t #a t s ta rt s f ro mcus tomi2ed p ro to type deve lopment a t Wipro3 s o f f s#ore CoE9f ol lo we d $ y r ig or ou s a ss es s me nt o f c ur re nt e nv ir on me nt 9going r ig#t t#roug# to implementa t ion and postimplementa t ion suppor t .

ENTERPRISE SECURIT5

WiproWe$secureT9 a leading appl ica t ion secur i ty provider 9 i s

an ident i ty and permiss ion inf ras t ructure product t#a t of fers aw #o le r an ge o f a pp li ca ti on s ec ur it y f ea tu re s a nd # el pso rg an i 2a t io n s l eve rag e a s t ro n g r e tu r n o n t # ei r t e c# n ol o gyinvestments . WiproWe$secureT also ena$les organi2a t ions to

protec t t#e i r we$ appl ica t ions 9 services and onl inet ransact ions wi t# customers 9 par tners 9 vendors and employees ."eckoned as one of t#e mo st rel ia$le9 avai la$le andserv icea$le so lu tion ava i la$ le today 9 WiproWe$secureT #as

$een t#e c#osen solut ion of enterpr ises across t#e glo$e in a

wide range of indust r ies .

PAC9A6E SELECTION AN0 I'PLE'EN TATION


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0#ei r Supp ly C#a in so lu t ions a re focused on #e lp ing c l i en t sa dd re ss k ey i ss ue s l ik e ' ur c# as in g9 ) n$ ou nd og is ti cs 9Opera t ions 9 Ware#ouse anagement 9 Out$ound ogis t ics 9 andDemand anagement . Our SC tec#nology pract ice providese xp er ti se i n s ol ut io ns l ik e i !9 S A' a nd O ra cl e $ ac ke d $ yexper i enced t ec#n ica l and func t iona l consu l t an t s a s we l l a scer t i f ied product exper ts .

ENTERPRISE APPLICATION INTE6RATION

0e$ i)ering the r ight product D at the r ight t i!eD at the r ightp$ace

A c# ie vi ng s ea ml es s i nt eg ra ti on i s n ot a ll t #a t e as y a s i tap pea rs 9 a s i t i n vo l ve s i n tegr a ti o n o f i n te r na l 9 # o me g r owna pp li ca ti on s9 l eg ac y s ys te ms w it # t #e e xt er na l $ us in es s

processes and systems.Wipro > s exper t i se in t#e EA) space inc ludes specia l i2a t ion onmiddleware products l ike -Ser ies 9 See$eyond9 we$et#ods9We$ Sp #e re 9 0i $c o9 +it ri a a nd er ca to r. Wip ro # as a ls odeveloped an opt imi2ed EA) 'ro%ec t met#odology and productev al u at i on f r am ewo rk $ a sed o n wor k ex pe r ien ce w it # l a rg e=or tune ,;; companies across indust ry domains andgeograp#ies .Wip ro i s o ne o f t #e f ir st ) 0 c on su lt in g o rga ni 2a ti on s t or eco g ni 2e an d d eve l op t # e ex pe r ti s e r e?u i red t o i mp l em en tin tegra t ion so lu t ions us ing EA) t ec#no logy . 0# i s #as #e lpedWipro implement $usiness cr i t ica l EA) solu t ions for a num$er o f cus tomers 9 develop met#odology9 s t andards and t empla testo speed up pro%ec t implementa t ions .

Wipro > s serv ice of fer ings in EA) provides t#e fo l lowing c lear cut $enef i t s to any $usiness 7

"educes systemsG )0 to ta l cost of owners#ip

aximi2es investments in exis t ing systems

)mpl eme nt s $u sin ess c# an ge in un de rly in g in for ma tio n


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tec#nology systems'r ov id es g lo $a l e nt er pr is e v is i$ il it y o f i nf or ma ti on a nd

$usiness processes

Extends supply c#ain v is i$ i l i ty

TEC/NOLO65 INFRASTRUCTURE SERICES

Wit # ) 0 i nf ra st ru ct ur e $ ec omi ng t #e $ ac k$ on e o f m os t $usinesses 9 )0 infras t ructure avai la$i l i ty #as $ecome am i ss i on @ cr i ti c al n eed f o r an y g l o$ a l en te r pr i se s . Wi t# t wodecades of exper ience in providing )0 )nf ras t ructure so lu t ionsand opera t ions suppor t to large enterpr i ses 9 Wipro i s a p ioneer i n t # e u lt i @s i te s e rv i ce d e li v er y m od e l w i t# i t s Off s# o re

Suppor t Centers to provide a $ase for enterpr ises toincorpora te =ol low t#e Sun remote management s t ra tegies for )0 opera t ion .

Product de&ign &er)ice&

• &ardware Design

• System Software Development

• 0esting9 +erification and +alidation

• Support Services


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PRO0UCT 0ESI6N SERICES OF +IPRO

As p ro d uc t m an u fac tu r er s an d p l at f or m v end or s a c ro s s t # ewor ld9 s t r ive to make $et ter products wi t# s#orter d ev el op me nt c yc le s a nd r ed uc ed t ot al c os t o f o wn er s# ip 9Wipro 0ec#nologies par tner wi t# t#em to providecompre#ensive so lu t ions in product l i fecycle management and

product rea l i2at ion . )n an arena w#ere outsourc ing is s t i l l in


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i ts n as cen t s ta ge s9 Wip ro i s o ne o f t #e la rge st pr od uc td eve l op men t o u tso ur c in g co mp ani e s i n t # e wo rl d an d # ave

par tnered wi t# over 1;; tec#nology customers in t#e lasttwelve years .

0# ei r ' ro d uc t Desi g n S e rv i ce s p o rt f ol i o i nc l ud es so lu t io n sacross t#e spect rum. wipro3s serv ice of fer ing are

♦ /AR0+ARE 0ESI6N ASIC de&ign

SoC de&ign

FP6A *a&ed de&ign

ASIC 0e&ign

A t Wip ro >s + S) D es ign Ce nt er9 e xe cut io n of pr o%e ctsenco mpassing arc#i tec ture9 design9 i mplementat ion 9ve r i fi ca t ion 9 in t egra t ion 9 p#ys ica l des ign 9 s i l i con va l ida t ionand suppor t for product engineer ing of AS)C and SoC Designsis done.

Wipro3 s ex tens ive por t fo l io o f des ign wins inc ludes des igns

u p t o ; . 1 ( u g e o m e t r i e s 9 o p e r a t i n g a t u p t o 1 & 2 9 d e s i g ns i2es in mul t i @mi l l ion ga tes and #av ing p in @coun t s in excessof 1!;; p ins on a va r ie ty o f packages . Wipro i s a Fpure @p laydesign #ouseF and #ave targeted designs to a range of processtec#nologies and l i$rar ies . ikewise 9 Wipro3s tools exper t i ses pa ns t #e l ea di ng E DA t oo l f am il ie s o f C ad en ce 9 en to r rap#ics 9 Synopsys and o t#ers .Wipro3s design capa$i l i ty includes7Architecture and 0e&ign

• Arc#i tec ture def in i t ion 9

• odeling and Analysis

• &W@SW Co@design

0e&ign 'ethodo$og" F$o=

• Design et#odology Consul t ing

• 0ools =low Set up

• SoC Co@design 'la t form


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• SoC "apid 'roto typing 'la t form

• )' -ualif icat ion

Functiona$ eri# icat ion

• 'lanning9 Setup and Execut ion

• &D G C G &+9 Single or mixed mode• Automated tes t$enc# crea t ion and tes t execut ion

• Asser t ion $ased ver i f ica t ion

• &W 'rototyping oard design

0e&ign I!p$e!entat ion

• "0 coding in +eri logG +&D

• D=0 ogic )nser t ion and Opt imi2ation

• C#ip +ir tual 'rototyping

• &ierarc#ica l or f la t '#ysica l des ign

• '#ysica l Synt#esis G Opt imi2ation

• Signal )n tegr i ty ) ssue 'revent ion 9 Analysis and "epai r

• '#ysical +erif icat ion

• Stat ic 0iming Analysis

• ogic E?uivalence C#ecking

• A0'G test vector generat ion

Si$ icon a$idation

• )nterface to =oundary9 0est and 'ackage &ouses

• Diagnost ics and f i rmware• +alidat ion oard desi gn

Product Engineering Support

SOC 0e&ign

S5STE'-ON-C/IP

Ti! e- t o- !a r3e t p re&&u re& a n d t he n eed # o r i nt egra ti n g

!o re # un ct io n& i n & i$ ic on i & # ue $i ng t he S oC !a r3 et &gro=th. At +iproD peop$e $e)erage on an eten&i)e

inte$ $ectua$ propert" @ IP port #o$ io D &"&te!& 3no=$edge and

eperience =i th t echno$og ie& $ i3e AR' to target &pec i# i c

)ert ica$ !ar3et& =ith S"&te!-on-Chip &o$ut ion& that !eet a

&uper&et o# app$ icat ion need&.


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0#ey #ave t ransla ted a decade of +S) design exper ience in toa proven design met#odology for complex SoCs.Wipro >s SoC Cen ter can %ump@s tar t Sys tem@on@c# ip des ignsw it # i ts p ro du ct @r ea dy S oC Ar c# it ec tu re ' la tf or m 4 So C@"A'0o"T8 t#a t p rovides ea r ly @ to@marke t 9 # ig# per fo rmancedesign capa$i l i t ies wi t# t#e $est c#ances of f i r s t @ t ime s i l iconsuccess . Wipro i s an A"@approved t# i rd par ty design center under t#e A" A0A'T 0ec#nology Access 'rogram.Wipro3s portfol io of services7

• Compre#ensive SoC design and implementa t ion

• "e engineer ing and re target ing services

• SoC 'er ip#era l $ lock designs

• Core tec#nology l icensing

•

E m$ ed de d S of tw ar e 4 OS ' or t9 oo t C od e9 D ri ve rs 9=irmware9 Applicat ion Software8

A platform $ased solut ion suc# as SoC @ "A'0o" consol idatest wo k ey re ?u ire me nts of ma rk et re ad ine ss a nd d es ignf l ex i$ i l i ty . y us ing a p redef ined p la t fo rm9 t#e des ign t eams ta rt s f ro m a p re vi ou sl y s yn t# es i2 ed a nd v er if ie d s et o f funct ions .

• "educes overa l l des ign t ime9 t#us gain ing t ime@ to@market

advantage .

• A d es ig n t #a t c an $ e c us to mi 2e d t o m ee t a pp li ca ti on

speci f ic needs $y adding or removing any of t#eval idated components or $y adding (rd par ty $ locks .

•


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Wit # i nc re as in g C om pl ex it y o f ) C d es ig ns 9 t #e n ee d f or t #o ro ug # d es ig n v er if ic at io n t o e ns ur e f ir st t ime s il ic onsuccess i s inevi ta$le . )n order to ensure ogic funct ional i ty ina Sy st em en vi ron me nt 9 Wipr o3s + S) t eam o ffe rs t #efol lowing

'roven Exper t i se in complex ='A Designs

• Extending upto 1 .,5 AS)C gates 4HC+*;;; device8

• DD" SD"A inter face opera t ing a t 1/; &2

implemented in +ir tex ='A

•


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• Operating S"&te!&

• 0e)ice 0ri)er 0e)e$op!ent


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OPERATIN6 S5STE'S

Wipro #as over a decade of exper t i se in developing solu t ionsand services around var ious opera t ing systems suc# as 7

•


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5etworking7 =ast Et#ernet 9 =DD)9 iga$i t 9 0oken "ing9)"9 A09 ink aggre gat ion

0# ey # av e ex ecu t ed a d i v e r se r an g e o f p r o % ec t s f o r l e ad i n g per ip#era l vendors l ike E'SO59 0os#i$a 9 S&A"' and Canon.

♦ TESTIN6D ERIFICATION AN0 ALI0ATION

♦ )n teropera$i l ity tes t ing

♦+erif icat ion J +alidat ion

♦ Systems )n tegra t ion

Interopera*i$ it" te&ting

Wipro3s )n teropera$i l i ty and tes t ing $usiness uni t focuses on#elp ing customers take defect f ree 9 fea ture@ r ic# new productst o ma rk et i n a s s #o rt a t ime a s p os si $l e. Wi pr o3s lo $a l+er i f ica t ion Centers ac t as secure 9 v i r tua l extensions of c l ientenvi ronments U offe r ing s igni f icant t ime and costa dv an ta ge s. Wip ro a ls o o ffe r o ns it e v er if ic at io n s er vi ce sw#ere sk i l led teamsCompl iment c l ient resources+ipro& )eri# icat ion and )a$idation &er)ice& co)er 7

=unct ional and parametr ic tes t ing

"egress ion tes t ing

=eature and 'roduct tes t ing

Simulated load per formance tes t ing

Compat i$ i l i ty tes t ing

Customer acceptance tes t ing

0est manage ment

0#e fo l lowing i s a snaps#ot of pro %ec ts Wipro #ave executedin t# is area 7

E st a$ li s# me nt o f a v er if ic at io n l a$ f or a 5 or t# Am er ic an


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0el ec om ma %o r fo r o ng oi ng v er ifi ca ti on o f t #e ir O pt ic alnetwork productsE sta $l i s#me nt o f a S t est l a$ for a g lo $al wi rel esse?u ipment des igner fo r 5e twork e l ement s t e s t ing inc lud ing9"egression 0est ing9 0est Automation an d 5etwork Simulat ion Desi g n an d d eve l op men t o f d iag no s ti c so ft war e f or an

A0 c on cen tr ato r pr od uc t for t #e wo rl d le ade r i nDatacom

En d@ t o@ end v e ri fi c at i on r e sp o ns i $i l it i es o n an o n go i ng

$asis for t#e sof tware releases of a pu$l ic car r ier swi tc#for a 5ort# American 0elecom e?ui pment vendor

+er i fi c at i on se rv i ce s f o r t # e wo rl d l e ad e r i n Desk t op

appl ica t ions

S5STE' INTE 6RATION

) ts n ev er $ ee n m or e c #a ll en gi ng $ ui ld in g s ol ut io ns w it #m yr i ad o f t e c# n ol o gy c# oi ces su pp o rt i ng an ev er @d y nami c

$usiness environment0#e readt# and Dept# of our Systems )ntegrat ionC apa $i li t ies e na $le s Wip ro t o le ver age c us to me r3s ) 0investments 9 minimi2e t#e i r r i sk and del iver complete systemsi n teg ra t io n se rv i ce s an d so lu t io n s ad dr e ssed t o cu st o mer 3suni?ue $usiness needs .W ip ro c om $i ne c om pl ex t ec #n ol og ie s t og et #e r w it # t #e ir

proven processes to maximi2e compat i$i l i ty9 interopera$i l i tyand enterpr i se wide informat ion in tegra t ion .Wipro3s Systems )ntegrat ion portfol io offers7

• Arc#i tec t 9 )n tegra te and anage custom appl ica t ion and

informat ion inf ras t ructures

• )n tegra t ion of Sof tware and &ardware components

• 5etwork )ntegra t ion

• Enterpr ise Appl ica t ion )n tegra t ion

• egacy to We$ igrat ion

♦ SUPPORT SERICES

Techno$og" in#ra&tructure &er)ice&


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Wit # ) 0 i nf ra st ru ct ur e $ ec omi ng t #e $ ac k$ on e o f m os t $usinesses 9 )0 infras t ructure avai la$i l i ty #as $ecome am i ss i on @ cr i ti c al n eed f o r an y g l o$ a l en te r pr i se s . Wi t# t wodecades of exper ience in providing )0 )nf ras t ructure so lu t ionsand opera t ions suppor t to large enterpr i ses 9 Wipro i s a p ioneer i n t # e u lt i @s i te s e rv i ce d e li v er y m od e l w i t# i t s Off s# o reSuppor t Centers to provide a $ase for enterpr ises toincorpora te =ol low t#e Sun remote management s t ra tegies for )0 opera t ions


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Bu&ine&& proce&& out&ourcing

• Customer )nteraction Services

•

=inance and accounting services• 'ayment services

• )ndustry Administration Services

• &" 'rocessing services

• Supply c#ain services

• Mnowledge services


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Wipro3s telesales and telemarket ing services target interact ionwi t# potent ia l customers for Fprospect ingF i .e . e i t#er forgenera t ing in teres t in products and services 9 or to up@se l l andcross@se l l to an exis t ing customer $ase or to complete t#esa les process on@ l ine . Examples of t# is serv ice inc ludeout$ound ca l l ing to se l l wire less serv ices for a te lecom

provider9 out$ound ca l l ing to retai l #ouse#olds to sel l le isure#ol idays 9 out$ound ca l l ing to exis t ing customers to se l l a newrate card for a mo$i le serv ice provider or out$ound ca l l ing tose l l c redi t Gde$i t cards


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TEC/NICAL SUPPORT SERICES

Wipro3s tec#nical support offer ings include round@t#e@clocktec#nical suppor t and pro$lem resolu t ion for OE customersand computer #ardware 9 sof tware 9 per ip#era ls and )n ternetinf ras t ructure manufactur ing companies . 0#ese inc ludeinsta l la t ion and product suppor t 9 up J running suppor t 9t rou$les#oot ing and


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eneral account ing

0ax manage ment

0reasury J cas# management

Bene# i t &

One s top@s#op for a l l f inance J account ing services

ower f inance J account ing over#eads

reater accuracy and fas ter process ing

Opt imi2ed col lec t ions 9 tax management 9 r i sk management 9f inancia l repor t ing e tc .everage Wipro domain expert ise in f inance

♦ PA5'ENT SERICES

Wipro3s payment ' rocess ing Service o f fe r ings f a l l under t#e purview of $ack office opera t ions and t#ey can opera tevi r tua l ly any la$or@ in tensive payment process 9 even t#ose t#a ta re un i?ue to your indus t ry . t#e i r se rv ices #e re inc lude loan

process ing 9 c la ims processing9 appl ica t ion process ing 9 credi t

and co l l ec t ions 9 r econc i l i a t ions 9 accoun t s paya$ le 9 t ime andexpense re@ im$ursement 9 vendor pay ments 9 $enefi t sadminis t ra t ion 9 payrol l and o t#er indust ry speci f ic funct ions .0#ei r of fer ings inc lude C#eck 'rocess ingCredi t GDe$i t Card 'rocess ingOt#er 'ayment Services

Bene# i t &

"educe payment@process ing costs"educe payment@process ing t imereater ?ual i ty and accuracy of payments

♦ IN0USTR5 A0'INISTRATION SERICES


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Wipro3s indust ry adminis t ra t ion services provide t ransact ion process ing to diverse indust r ies in t#e serv ice sector w#erel a r g e t r an sac t i o n p r o ce s s i n g t ak e s p l ace o n a r o u t i n e $ a s i s .0# ese i n cl u de i n du s tr i es l i ke i n su r an ce9 $ ank i ng 9 f i nan ci a lserv ices 9 mor tgage e tc .Wipro3s service offer ing in t#is area includes7 @

In&urance Proce&&ing

'ortgage Proce&&ing

Bene# i t &

everage indust ry Gdomain exper t i se

"educe t ransact ion process ing costs

"educe t ransact ion process ing t ime

reater ?ual i ty and accuracy of t ransact ions

In&urance Proce&&ing

O ur i ns ur an ce p ro ce ss in g s er vi ce s p ro vi de s pe ci al i2 edsolu t ions to t#e insurance sec tor and suppor t c r i t ica l $usiness

processes appl ica$le to t#e indust ry r ig#t f rom new $usinessac?uis i t ion to pol icy maintenance to c la ims process ing .

The&e inc$ude4

Ne= Bu&ine&& Ac2ui& i t ion

)n$oundGout$ound sa les)n i t ia l Setup)n$oundGout$ound sa les)n i t ia l SetupCase anagement


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Col la tera l ver i f ica t ionSurrenderAudi ts J "einsta tementAccounts "eceiva$leAccounting J "econci l iat ionClaim OverpaymentCustomer serv ice @ voice Gemai l

C$ai!& Proce&&ing

Claim Set


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Under=rit ing 0i&*ur&e!ent

Credi t evaluat ionAppraisal amountC#ecks for a l l o t#er suppor t ingoney dis$ursementi l l ingServic ing Col lec t ions aintenance

Ear ly and overdue col lec t ion ca l l sAsset anagementOverdue payments process ingAccounting and reconci l ia t ion

♦ /R PROCESSIN6 SERICES

Mnowledge organi2at ions today rea l i2e t#a t employees are t#e $ack@$one of t#e enterpr ise and #ence i t i s imperat ive t#a tem pl o yee p r oce sse s9 e spec ia l ly t # ose i mp act i ng emp l oy eere la t ions and employee sa t i s fac t ion need to $e managed wel l .We provide a compre#ensive su i te of &" 'rocess ing servicesr ang i ng f r om p ayr o ll s e rv i ce s t o $ ene fi t s ad mi n is t ra t io n t o

personnel admini st rat ion 9 #ir ing 9 recrui tment and t raining.

Our &" of fer ings inc lude

Pa"ro$$ &er)ice& "eceip t and analysis of payrol l da ta

"epor t ing and payment of payrol l taxes

)ssuing payments 4v ia c#eck or e lec t ronic payment8 and repor tsto employees)ssuing payments to t# i rd par t ies 4 for example 9 employee )"As8

and repor t ing of da ta to end user

Bene#it& ad!ini&tration Dist r i$ut ion of #eal t#care and re t i rement p lan informat ion

anaging e l ig i$ i l i ty

Answer ing ?uest ions regarding coverage


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eave t racking

ainta in ing re t i rement earning # is tor ies 9 enrol lments 9re t i rement or vested r ig#ts es t imates 9 and $enef i t s te rminat ionadminis t ra t ion

Per&onne$ ad!ini&tration Employee re la t ions

Employee l i fe cycle

Employee communicat ion

r inging new #i res on $oard

"elocat ion and expat r ia t ion adminis t ra t ion

a$or management and local compl iance i ssues

'ersonnel administrat ionEmployee re la t ions

Employee l i fe cycle

Employee communicat ion

r inging new #i res on $oard

"elocat ion and expat r ia t ion adminis t ra t ion

a$or management and local compl iance i ssues 4 suc# asworking t ime di rec t ive8

Education and Training0rain ing needs ident i f ica t ion

0raining administrat ion

Specia l i2ed t ra in ing re?ui rements

enefits&ig#er employee sa t i s fac t ion levels


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ower &" and "ecrui tment over#ead

ess employee turnover

&ig#er y ie ld ra tes and s#or ter # i r ing t imes

♦ SUPPL5 C/AIN SERICES

S up pl y c #a in m an ag em en t i s a c ru ci al t oo l f or c om pa ni est oda y to co nt rol t #e ir $ot to m l ine s a nd # en ce i mpr ov e

prof i ta$i l i ty. Wipro provide supply c#ain services across t#eco mp l et e m at e ri a l m anag em en t l i fe cyc l e r ang i ng f r om r awm at er ia l s ou rc in g t o f in is #e d g oo ds # an dl in g t o r et ai li ng

solu t ions . Supply c#ain serv ices inc lude7)nventory anagement

Direct 'rocurement

0ransportat ion Administrat ion

ogis t ics and Dispatc#

enef i t s

et ter supply c#ain G inventory management

Services r ig#t across t#e supply c#ain spect rum

ot tom l ine savings and lesser procurement costs

S#or tening of t#e del ivery cycle

♦ 9NO+LE06E SERICESM no wl edg e Ser vi ces f ro m Wip ro c ov er t# e en ti re da tam an ag em en t n eed s r an g i n g f r o m d a t a en t r y t o d a t a an a l y s i s

and su$se?uent dec i sion suppor t t# roug# da ta mining . Wiproa ls o p ro vi de " JD i nf ra st ru ct ur e a nd s up po rt s er vi ce s.Examples o f t# i s se rv ice inc lude ass i s t ing a p#armaceu t i ca lc omp an y i n i ts n ew d ru g d is co ve ry t #r ou g# o ut so ur ci nga rr an ge me nt o f i ts " JD l a$ 9 p ro vi di ng v er ti ca l s pe ci fi cengineer ing and design suppor t for automo$i les e tc .


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enefits

'roduct iv i ty en#ancements in terms of da ta processedGoutput

Cost savings per "JD pro%ec t&ig# -ual i ty engineer ing and design suppor t


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C/APTER-,

ANAL5SIS

FIN0IN6S

+IPROS ROLE BE5ON0 BUSINESS


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As a responsi$ le corpora te c i t i2en 9 Wipro i s deeply commit tedto t#e soc ie ty 9 in w#ic# i t l i ves and work . 0# i s commi tmenttakes t#e form of many in i t ia t ives . Some are out l ined #ere 7

App$"ing Thought in &choo$&

0o Wipro 9 t#e fu ture o f t#e soc ie ty depends on t#e a$ i li ty o f i ts c #i ld re n t o t #i nk a na ly ti ca ll y a nd c re at iv el y9 a nd $ el if el on g l ea rn er s. Wip ro $ el ie ve s t #a t t #e c on ve nt io na le duc at ion s ys te m i s n ot e? ui ppi ng c #i l dre n w it # s uc#a$ il i ti e s. C# il d ren m us t a c?u i re t # e sk il l o f # o w t o l e ar n 9r at# er t #a n $e ing ov er w# el me d wi t# a la rge a mou nt of in fo rmat ion 9 and mus t en %oy t#e p rocess o f l ea rn ing 9 so t#a t

w#at i s learn t i s re ta ined.0 #e m is s io n o f t #e > Wip ro Ap pl yi ng 0 #o ug #t i n S c# oo ls >

program is en#ancing creat ivi ty and pro$lem solving ski l l samong c#i ldren $y ca ta ly2ing systemic c#anges . "ecogni2 ingt#a t t#e t eac#er #as t#e mos t p ro found in f luence on a c# i ld > sl ea rn ing a$ i l i ty 9 a t t #e #ear t o f Wipro3 s p rogram i s t eac#er empowerment and re@ski l l ing . 0#e teac#er re@ski l l ing programwas launc#ed in ay !;;19 to provide compre#ensive t ra in ingon innova t ive t eac# ing and assessment met#ods 9 and suppor t

t#e i r ac t ive implementa t ion wi t# in t#e c lassroom. egun f i r s tin angalore 9 i t s success #as ena$led Wipro to take i t forwardto o t#er c i t ies in )ndia .Wipro i s reac#ing out to parents in an a t tempt to c#ange t#e i r wor ld @v iew of t#e purpose o f educa t ion . A p rogram to t r a in

parents i s $eing put toget#er9 to ena$le t#em to #elp t#ei r c# il d ren ac?u i re l i fe sk il l s9 an d su pp o rt t # e c# an g es $ e in g

$roug#t a$out in t#e sc#ool .0 #e s c# oo l ma na ge me nt 9 i nc lu di ng t #e ' ri nc ip al 9 i s t #ein tegra l pa r t o f t#e p rogram to $ r ing a$out sys temic c#anges

w it# in t #e s c# oo l t o cr eat e a n e nv iro nme nt fo r ? ua li tyeducat ion . Wipro i s #e lp ing t#e sc#ool management recogni2especi f ic systemic c#anges and ass is t in i t s implementat ion . Ast #e p ro gr am s ca le s u p9 Wip ro w ou ld l ea d c #a ng es i n t #ec ur ri cu lu m a nd e xa mi na ti on s ys te m. = or a cc el er at in g t #es ys te mi c c # a ng es a t t # e n a t io na l l e ve l9 Wi pr o = o ru m o n?ual i ty in educat ion #as $een launc#ed. 0#e forum is in tended


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t o w o r k a s a p l a t f o r m f o r s # a r i n g i d e a s a n d a s a p r e s s u r egroup to $r ing a$out systemic c#anges .

Pro!oting !ind $eader&At Wipro 9 a na tu ra l ex tens ion o f FApply ing 0#oug#tF was to

promote t#e many ta lented youngsters in )ndia 9 in t#e f ield of c# es s . W#i l e Wi pr o t o ok m an y p ro mi s in g y o un g st e rs u n de r t#e i r wing9 t#e i r am$i t ion saw f ru i t ion w#en ' &ar ikr i s#na9 a t1, 9 $ecame )nd ia > s younges t c#ess randmas te r . &i s v ic to ry

$ore tes t imony to t#e fac t t#a t FApplying 0#oug#tF i s not %us ta $us iness p# i losop#y9 $u t a l so an approac# to success in a l l# uma n e nd ea vo r9 $ e i t a t w or k o r p la y. 0# is # as f ur t# er s t rengt#ened Wipro3s resolve to make )ndia a c#esssuperpower . And t#us 9 Wipro i s nur tu r ing f ive more $uddingta lents in t#e fu ture .

Wi pr o i s # i g# l y s ens i ti v e t o t # e i mp act o f t # ei r $ u si n es sact iv i t ies on envi ronment and socie ty . 0#is i s ref lec ted in t#emeasures taken to moni tor and cont ro l resources and ac t iv i t iest#at in terac t wi t# nature and people

En)iron!entD hea$th and &a#et" po$ic" Wipro i s commit ted to providing a safe and #eal t#y workenvi ronment to a l l t#e employees and associa tes . 0#is i s donewi t# t#e #elp of su i ta$le management systems t#at are a imed

at 7 'revent ion of accidents

Conservat ion of na tura l resources

'revent ion of pol lu t ion and #a2ards

Compl iance wi t# legis la t ion and regula t ions t#a t are

relevant to our organi2at ion Development of safe work pract ices $y regular t ra in ing to

employees and suppor t s taf f 'er iodic review of systems and processes a imed a t

cont inual improvement

Wipro3 s e f fo r t s to improve t#e i r s t andards con t inuous ly and put an effec t ive Environmental anagement System 4ES8 in p lace #as resul ted in t#em $eing awarded t#e )SO 1*;;1cer t i f ica t ion .


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0# i s i n e f f ec t c e r t i f i e s t # a t Wi p r o a s an o r g an i 2a t i o n # a s aser ies of in ternat ional s tandards for ES9 voluntary s tandardst #at e st a$l is # a nd o$ %ec tiv ely e va lu ate E S9 > 'r oc es sStandards > and not %us t >'erformance Standards > 9 as t an d ar d i2ed an d i n te r na t io n al l y r eco gn i 2ed $ l ue p r in t f o r e f f ec t ive ES and a f r ame work fo r se t t ing and es t a$ l i s# ingES.

+ipro en)iron!ent init iat i)e& are4 -

Wipro > s ES in i t ia t ives are designed for opt imum ut i l i2a t ionof natura l resources and constant moni tor ing of envi ronmenta limpact w#i le providing service .Some of t#e in i t ia t ives under t# is um$rel la inc lude7

Energy audi t GEnergy conservat ion

Water manage ment

and contaminat ion management

Waste mana gement

Employee #eal t# and safe ty

Adoption of parks

Effective s ta t ionery usage

Overcoming resource deple t ion

Bene# i t &0#e $enef i t s of t#ese in i t ia t ives are 7

'roducts G serv ices are processed under a cont ro l led envi ronment

"educt ion of energy consumpt ion $y 1;


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et ter moni tor ing and cont ro l sys tems

)ncreased awareness among employees resul t ing in (reduct ion in food wastage-uar ter @on@?uar ter reduct ion of 1; in water consumpt ion f rom

conservat ion measures

+IPRO RATIN6

At a t ime w#en per formance can $e t#e only rea l indica tor ofa company3s credent ials 9 Wipro3s resul ts speak fort#emselves . "anked )ndia > s most va lua$le company $yusiness 0oday and 1/t# among t#e sof tware servicescompanies in t#e world $y usiness Week9 Wipro #as #ad aCumulat ive Annual rowt# "ate 4CA"8 of ,; over t#e las tf ive years9 ex#i$i t ing sta$i l i ty 9 prof i ta$i l i ty and growt# r ig#tf rom incept ion .Strong fundamentals l ike ?ual i ty9 integr i ty9 and supremecustomer service #ave $een t#e dr ivers of Wipro3s growt#.Wipro i s convinced a$out t#e long@ term value proposi t ion oft#e company @ w#ic# i s $ased on t#e i r tec#nical dept# 9 ?ual i tyleaders#ip and an a t t rac t ive value for money proposi t ion .

0II0EN0 TRAC9 RECOR0 AT +IPRO


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year

S#ares Outs tanding4mil l ion8

Dividend per s#are4"s 8

0otal Dividend 4"smil l ion8

1 1.* !., *./

1; (.:; !., .!11 (.:; !., .!

1! (.:; !., .!

1( :.*; !., 1.*

1* :.*; !., 1.*

1, 1,.(; !., (.!;

1/ 1,.(; !., (.!;

1: 1,.(; !., (.!;

1 *,.( 1., /.:;

1 *,.( 1., /.:;!;;; !!.1/ ; .(; /.:;

!;;1!(!.**

;.,; 11/.!!

+IPR O INNOATIONOne of t#e four values articulated in Wipro3s 'romise statement9 Wipro $elieve innovation is a critical factorin fuelling our growt#. At Wipro9 innovation is defined as t#e implementation of a new idea t#at results in amarketa$le product or service. 0#is definition ensures t#at creative $rilliance is converted to $usiness realitiesas a result of strong processes and focused initiatives.

Wipro #as reali2ed significant $usiness value from targeted and focused innovation programs U t#e $enefitsof w#ic# #ave $een passed on to our customers. 0#is enterprise@wide focus on innovation #as led to importantself@sustaining initiatives t#at include =low@rix for t#e pu$lis#ing industry and &ome ateway9 Wipro3sresidential gateway solution. Wipro3s innovation process comprises7

0#eme la$s

At Wipro9 innovation #appens around selected core t#emes t#at are strategic to t#em. Eac# t#eme #as a t#emela$ targeted towards )' or component development. Some core t#emes t#at we #ave taken up include7

/o!e net=or3ing

9no=$edge !anage!ent co$$a*oration

Content co!!erce


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conver t ing t#em in to marketa$le serv ices 9 sa id Wipro )nfotec#genera l manager Ani l M Ba in .

W it # t #i s9 Wi pr o ) nf ot ec # # as p ut t og et #e r a ! ;@ me m$ er spec ia l t eam w#o > s so le r espons i$ i l i ty wi l l l i e in genera t ingi de as $ as ed o n m ar ke t t re nd s a nd c us to me r r e? ui re me nt sw#ic# wil l $ot# contr i$ute towards $et ter customer s at is fa ct io n a nd $ ec ome a r ev en ue @g en er at in g $ us in es s

prac t ice . 0ake for example 9 Wipro )nfotec# >s )0 Optimisa t ion pract ice . 0#is pract ice w#ic# i s now par t of our consul t ing $usiness was a resul t of our )nnovat ion programme. Wea rr iv ed a t a f or mu la 9 w #i c# c ou ld a ud it t #e c us to me r3 sin f r as t ruc tu re and op t imise i t fo r # im. 0# i s i s now a r egu la r

pa id@for consul t ing pract ice a t Wipro )nfotec#9 r Ba in says .

0 #e w #o le t ea m g et s t o w or k k no wi ng fu ll y w el l t #a t a par t icular process may or may not work . So t#e in#erent r isk e le me nt i s f ac to re d i n a nd t #e t op ma na ge me nt c omm it sresources af ter unders tanding t#a t .

O n t #e s pec if ic s o f t #e a pp ro ac# t #e en ti r e pr oc ess of ideat ionG innovation i s d iv ided in to f ive gates s tar t ing wi t# t#e)dea ate w#ere t#e ideat ion #appens. 0#is i s fo l lowed $y t#eE va lu at io n at e w #e re t #e i de a p ro po se d i s p ut t #r ou g#r igorous ana lysi s . Once an idea i s passed on f rom t# i s s t age 9next fo l lows t#e Commitment ate w#ere t#e resources to t#e

pro%ec t are commit ted . =inal ly i t > s t#e +olume ate w#ere t#e prac t ice i s launc#ed and $ecomes par t of t#e normal .

+IPRO& ALUES

0# e i r v a l u e s a r e ex t r em e l y i m p o r t an t t o t # em an d f o r m t # e $edrock of t#eir v ision and plans . +alues are an in tegra l par t

of Wipro cul ture and present a common face to our customer .0#e four Wipro values7 &uman +alues 9 )n tegr i ty 9 )nnovat iveS ol ut io ns a nd +al ue f or on ey a re e nc ap su la te d i n t #e ir

promise to t#e customer and in our ident i ty.

0#ese va lues s#ape our t# ink ing 9 our $e#av iour 9 our cu l tu reand #ow we come across to our customers 9 par tners and to t#eworld at large .


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C/APTER-

CONCLUSION

SU66ESTIONS


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CONCLUSION

At Wipro Spectramind9 our years of experience wit# t#e

wor ld > s leading companies #ave #elped us unders tand #owtec#nology can #elp g lo$al $usinesses meet t#e i r needs .Wipro Spectramind Service Delivery odel=or 'O pro%ects9 Wipro fol low t#e Wipro SpectramindService Del ivery odel 9 w#ic# i s a ro$ust ly def inedf ramework to manage t#e complete 'O process migra t ionand t ransi t ion management and #as $een developed $ased ont#e exper ience gained f rom migra t ing more t#an (; remote

$usiness processes to )ndia over t#e past ten years. 0#is proven service t ransfer plat form is designed to ensure process

in tegr i ty and minimi2e in#erent migra t ion r i sks .0#e model includes a t r ied and tested 0ransi t ion 0oolki t tosuppor t t ransi t ion management $y ensur ing t#a t t#ere i s adocumented met#odology wi t# formats 9 tools 9 guidel ines and

past learn ing3s in place to a id t#e t ransi t ion team in de@r i sk ing t#e t ransi t ion of a customer > s processes and reducingt#e pain of migrat ion as muc# as possi$le. A coordinated

pro%ec t management system captures cr i t ica l cl ientdocumenta t ion and incorpora tes an extensive knowledge $ase

t#at ass is t s t#e t ransi t ion management team in unders tanding9dupl ica t ing 9 and migra t ing miss ion@cr i t ica l $usiness

processes.0#e model #as four key s tages 9 as s#own in t#e d iagram $elowand t#e o$%ec t ives 9 ac t iv i t ies 9 sk i l l s and responsi$ i l i t ies a teac# s tage are d i f ferent


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SU66ESTIONS

Wit# a re lent less focus on ?ual i ty J processes 9 Wipro #as se ti n te r na t io n al $ enc# mar ks i n ex ecu ti o n ex ce l len ce t # at # a s

t ran sla ted i nto me as ur a$l e $u sin es s $e nefi ts for t #e ir customers. Wipro offer t#eir cl ients t#e advantages of 7

%:-degree &o$ution&= ro m s tr at eg y t o e xe cu ti on 9 Wi pr o # as t #e c ap a$ il it ie s t o

provide t#ei r customers wi t# seamless 9 one@s top solut ions. ei t g et ti ng c lo se r t o t #e ir c us to me rs o r g et ti ng p ro du ct s t om ar ke t9 Wi pr o a dd re ss t #e e nt ir e s pe ct ru m o f t ec #n ol og yneeds .


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W # e n W ip r o t a l k s a $ o u t d e l i v e r in g v a l u e 9 t # e y $ a c k i t w i t # a p r o v e nt r ack r eco r d t #a t s pans cus t omer s a r ound t #e g l o$e . C#eck t #es e f ac t s 7 , c u s t om e r a r e F m o re t# a n sa t i s fi e d F w i t # W ip r o s e r v ic e ( ; ;c l i en t s 4 ,; o f t #em a r e =or t une ,;; compan i es 8

C u s t o me r s a t is f a c ti o n i n d e x o f * . ! o n , . ; a r ge s t o r d e r t # r o ug #

cus t omer r e f e r r a l

+IPRO FLUI0 P LANS EGPANSION TO C/INAD

RUSSIA AN0 S .A.

Encouraged $y t#e good response i t #as genera ted so far incer tain overseas markets9 Wipro =luid 'ower9 t#e engineer ing

divis ion of Wipro today sa id i t would expand opera t ions toC#ina9 Sout# Afr ica and "ussia. FWe are explor ing someoverseas markets l ike Sout# Afr ica and "ussia to se l l our

products. Our next ta rget wi l l $e C#ina 9F W=' pres ident Seet#apat#y "ao sa id .

W='9 one t#e o ldes t d iv i s ions o f i t so lu t ions p rov ider ma%o r Wipro 9 was t#e second in l ine dur ing i t s t ransformat ion f rom aconsumer dura$ le company to i t ma %o r. ) t i s )nd ia > s top f lu id

power company wit# a leaders#ip posi t ion in #ydraul ic

c yl i nde rs an d t r uc k t ipp ing sy st ems . 0# ey ar e al re adyex po r ti n g t # e $ u lk o f o ur p r od u ct s t o B apan 9 0#a i lan d an ds om e o t# er c ou nt ri es . As p ar t o f t #e s pe ci al e mp #a si s o nex po r ts we a r e a l so ex pl o ri n g n ew m ar k et s 9F t # e p re s id entsa id .

"ao sa id t#e d iv is ion was now cont r i$ut ing over "s 1;; crorei n t # e t o t a l t u r n o v e r o f Wi p r o . A$ o u t f i v e p e r c en t o f t # i scame f rom expor ts . 0#ey #ope t#a t t#e s#are of expor ts in our

t o t a l t u r n o v e r w i l l $ e o v e r 1 , p e r c en t d u r i n g t # e n ex t 1 mont#s . "ao sa id W=' was pe r#aps t#e on ly company in t#ef lu id power $usiness in )ndia to #ave a s t rong in@#ouse designcent re $acked up $y a compre#ensive and modernmanufac tu r ing $ase suppor ted $y ex tens ive ?ua l ity sys temsand an a l l @ )ndia suppor t ne twork of sa les and service .


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• 9othari D C.R. Re&earch 'ethodo$g"D % r d Edit ionD 1HHD

i3a& Pu*$ication /ou&e P)t . Ltd. D Ne= 0e$hi .

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===.=iprotechno$ogie&.co!

===.india*u$$& .co!

===.icicidirect .co!

http://www.wiprotechnologies.com/http://www.indiabulls.com/http://www.icicidirect.com/http://www.wiprotechnologies.com/http://www.indiabulls.com/http://www.icicidirect.com/

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