21 paying kindness forward across newfoundland and labradorthe power contract how are board...

Summer 2012

Paying kindness forward across Newfoundland and Labrador

Muskrat Falls: Building for the future in Newfoundland and Labrador

The future of Churchill Falls: What will happen in 2041?

New and temporary employees are green for safety

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Outlet is Nalcor Energy’s corporate magazine, published semi-annually by Corporate Communication & Shareholder Relations. For more information, to provide feedback or to submit articles or ideas, contact us at 709.737.1446 or [email protected] Front Cover Nalcor employees working together to build wheelchair accessible picnic tables for the Easter Seals during Acts of Kindness Week. Read more on page 21.

Nalcor Energy

Plugged In

Q&A with Ed Martin

Safety

Environment

Business Excellence

People

Community

Highlights

Outlet - Summer 2012

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Photo: Courtesy of Paul Daly Photography.

Plugged In – January to June 2012

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Outlet - Summer 2012 1

Business Excellence

Safety

Environment

People

Community

• AttheendofMay2012,NalcorEnergysaw3,090SWOPs(SafeWorkObservationProgram)entered in the database.

• Morethan170employeesfromacrossthecompanyattendedtheSafetySummitinGanderinMay.

• InJune,NewfoundlandandLabradorHydropartneredwiththeRoyalNewfoundlandConstabularytocommunicatethroughsocial media the dangers of distracted driving todriversthroughoutNewfoundlandandLabrador.

• LowerChurchillProjectsubmittedtheEnvironmentalImpactStatementfortheLabrador-IslandTransmissionLinkto the federal and provincial governments and public review in April 2012.

• NalcorcelebratedEnvironmentWeekfromJune4to8acrosstheorganization.Employeesparticipatedinavarietyofenvironmental initiatives such as recycling, a company-wide photo contest and a variety of educational workshops.

• Inlate 2011,Hydrolaunchedanewwebsite, www.PowerYourKnowledge.com, to help educate the public about how electricityisgeneratedanddistributedinNewfoundlandandLabrador.

• Inthe spring, NalcorEnergyOilandGasinvestedinthesecondyearofmappingNewfoundlandandLabrador’sfrontieroffshore regions to explore for new oil and gas resources, as part of the company’s exploration program.

• InMay,Nalcor’sOntheSpotemployeerecognitionprogramreached10,000employeerecognitions since the program’s launchin2008–achievingthisdemonstrates Nalcor employees’ commitment to living Nalcor’s values and reaching the company’s vision.

• Employeesmadetheirvoicesheardthroughthe2012EmployeeEngagementSurvey.The survey,heldovertwoweeksinMayandJune,will allow Nalcor to gauge how it compares with other Canadian companies, and refine plans to improve the employee experience.

• Inthespring,NalcorEnergyChurchillFallsdonatedaJawsofLifedevicetotheMary’sHarbourVolunteerFireDepartment. ThreemembersofChurchillFalls’Fire&Securityalsovolunteeredtoprovidethemfulltrainingonthelifesavingdevice.

• Manyemployeesvolunteeredduringthefirsthalfof2012,withorganizationslikeRonaldMcDonaldHouseNewfoundlandandLabrador’sMcHappyDay,JuniorAchievementNewfoundlandandLabrador’sEconomicsforSuccess,SPCA,KidsEatSmart,local fire departments and schools.

Nalcor Energy2

Q&A with Ed Martin

The future of Churchill Falls: What will happen in 2041?WHIlE THErE’S A loT oF dISCuSSIon ABouT THE dEvEloPMEnT oF THE loWEr CHurCHIll rIvEr, the current and future operations of the upper ChurchillFallsGeneratingStationisanimportant topic for Newfoundlanders and Labradorians.EdMartin,NalcorEnergy’sPresidentandCEO,discussesthefutureofone of the largest underground hydroelectric powerhouses in the world.

Who owns Churchill Falls?TheChurchillFalls(Labrador)Corporation,orCF(L)Co,is65.8percentownedbyNalcor’ssubsidiaryNewfoundlandandLabradorHydro,and34.2percentbyHydro-Quebec.

How big is the plant and where does the power go?Thegeneratingstationhasaratedcapacityof5,428megawatts–that’salmostseventimeslargerthantheproposedMuskratFalls generating station. A significant portionoftheelectricityissoldtoHydro-Quebecthroughalong-termPowerContract and this power is used by millions of consumers throughout North America. Under this contract there’s a provision for 300 megawatts of recall power, which is availableforustouseinLabrador.CF(L)CosellsthatpowertoHydro,andHydrousesit to meet the needs of our customers in Labradorfirstandthensellsanysurplusenergy into export markets.

When does the Power Contract expire?ThePowerContractandtheShareholders’AgreementsbetweenCF(L)CoandHydro-QuebecexpireAug.31,2041. Uponexpiration,bothHydroandHydro-QuebeccontinuetoowntheirrespectivesharesofCF(L)Co.

What is the Shareholders’ Agreement?EffectiveJune18,1999,HydroandHydro-Quebecenteredintoa

Shareholders’ Agreement, that provided, among other things, that certain strategic operating, financing and investing policiesofthecompanybesubjecttojointapprovalofrepresentativesofHydroandHydro-Quebec.

What’s the composition of the Board of directors?TheCF(L)CoBoardcomplementisamaximum of eight members, of which six representHydroandtworepresentHydro-Quebec.

How are Board decisions made? AnydecisionoftheBoardrequiresthemajorityoftheBoard.TherearesomedecisionsoftheBoardthatrequireaSpecialMajority,asrequiredundertheCF(L)CoShareholders’Agreement.ThesedecisionsrequireatleastoneHydro-nominateddirectorandoneHydro-Quebec-nominateddirectortovoteinfavour of the decision. Examples of items

thatrequireSpecialMajorityapprovalaretheannualbudgetofCF(L)Co;enteringinto, amending, or terminating Related PartyandMaterialContracts;andsaleofassets over a certain value.

TheSpecialMajorityrequirementexpireswith the Shareholders’ Agreement in 2041.Afterthat,asimplemajorityoftheBoardisallthatwillberequiredforanyBoardapproval.

What will be the legacy of Churchill Falls for newfoundlanders and labradorians?Lastyear,ChurchillFallscelebrated40yearsofelectricitygeneration.Thefacilityis an asset that will have long-term value forthisprovince.Thecommitmentoftheteam in Churchill Falls today continues to be a focus on safety excellence, asset management and environmental stewardship. We are focused on ensuring that the plant benefits the people of this province long past 2041.

nalcor Energy President and CEo Ed Martin standing in front of 735kv lines in Churchill Falls.


Safety

Using electronic devices safely at work and on the road WHIlE ElECTronIC dEvICES lIKE CEllPHonES, SMArTPHonES And TABlETS MAKE our dAIlY lIvES A lITTlE MorE ConvEnIEnT, these devices canalsobedistracting–andposeaserious safety risk when used unsafely.

Tohelp ensure Nalcor Energy employees use electronic devices safely, the company recently introduced the ElectronicDeviceUse Standard, which outlines how employees should use these devices while working and driving at Nalcor.

“Thesetoolscanactuallybeabenefittosafetywhenusedproperly,”saidJohnHollohan,ManagerwithNalcor’sSafetyandHealthDepartment.“Electronic

devices can keep us connected in emergency situations; however, when used inappropriately at the worksite or while operating a vehicle or machinery, they’re very dangerous.”

TheStandardseescellphones– including smartphones and personal digital

assistants;handheldmusicandportablecomputing and gaming devices likeiPods,e-readersandNintendos;andvehicle-mountedandportableGPS receivers as electronic devices that can pose a safety risk through inappropriate use.

“Thesedevicesshouldnotbeusedwhiledriving a vehicle or performing tasks deemedcriticalbytheWorkMethodsprocess, during tailboard discussions, while reviewing work instruction and methods, or working from a structure, bucketorterminalstation,”saidHollohan.“Following the standard is what’s going to help us ensure that we’re using these devices safely and not putting ourselves or our co-workers at unnecessary risk.”

Driverstalkingonacellphonearefourtimes more likely to be in a collision, while those texting are 23 times more likely to beinacollision.InNewfoundlandandLabrador,talkingonacellphoneortextingwhiledrivingisagainstthelaw–andforgoodreason.In2010,report theRCMP, thereweremorethan8,500collisions

attributed to distracted driving, resulting in60deathsandmorethan2,300injuries.

Nalcor also partnered with the Royal NewfoundlandConstabulary(RNC)toshare important messages about distracted driving due to electronic device usewiththepublic.InJune2012, Nalcor and the RNC shared messages through FacebookandTwitter,andvideosonYouTube, to help remind Newfoundlanders andLabradoriansaboutthedangersof distracted driving.

“Drivingdistractionssuchastalkingonacellphone and texting are serious safety concerns for the RNC,” said Const.Talia Murphy.“Thesedistractionsarenotonlydangerousbutillegal.TheRNCispartnering with Nalcor in hopes of making our roadways safer by reminding drivers of the importance of practising safe driving behaviours.”

For more information on Nalcor’s ElectronicDeviceUseStandard,visittheSafetyandHealthpageontheGrId, and for more on Nalcor’s work with the RNC about distracted driving visit Facebook at www.facebook.com/nlHydro and YouTube at www.youtube.com/nlhydro.

“These devices should not be used while driving a vehicle or performing tasks deemed critical by the

Work Methods proces.” John Hollohan

rnC Const. Michael Shea discusses the dangers of distracted driving in a recent video filmed to help educate drivers and provide tips about safe electronic device use.

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new employees and supervisor work together to fix equipment in Churchill Falls. new employees are recognized by their green hard hats.

New and temporary employees are green for safetyAll ACroSS nAlCor EnErGY, GrEEn IS THE nEW Colour oF SAFETY For nEW And TEMPorArY WorKErS. Research outside the company shows new and temporary workers have a higher risk of beinginvolvedinanaccident.Tohelpaddress this, Nalcor introduced a new Corporate Safety Standard, New Worker HardHatProgram,whichseesnewandtemporary employees gear up in green hard hats in the field.

First discussed formally in Churchill Falls, the program is designed to protect new workers and keep them safe, as their green hard hats make them easy to identify in theworkplace–outsideoftheorangeorwhite hard hats worn by experienced Nalcoremployees.Greenhardhatsareworn by employees who have been with Churchill Falls for less than a year, have been employed for less than six months with other Nalcor lines of business, or are inexperienced in the environment they are working.

TheprogramrolledoutinChurchillFallsinearly 2011 with summer co-op students

being the first to wear green hard hats. TheNewWorkerHardHatprogramwasexpanded to the rest of the company in the fall of 2011.

“TheprogramwaswellreceivedinChurchill Falls by all levels of employees,” saysBoydBessey,ChurchillFallsSafetyOfficer,NalcorEnergy.“We’veseenalotofvalue in having the program here to help protect our employees.”

Supervisors and experienced workers have been able to recognize new employees and offer their expertise andsupportwhereneeded.Theprogramfosters for a work environment where employees are comfortable asking questionsandforassistancewhenfacedwith a new challenge.

“Thegreenhardhatidentifiesmeasanew worker and gives me the comfort to askquestions,”saidBradSmith,GraduateEngineer, Electrical, who’s been employed in Churchill Falls since November 2011. “There’sasensethateveryoneisbeingmindful of keeping one another safe.”

Although the target audience was initially new and temporary workers, many employees have taken the program to the next level.

“OnethingIstarteddoingmyselfwiththeprogram is wearing a green hard hat out inthefield,”saidRonTobin,WorkProtectionSpecialist,Hydro.“EventhoughIhave16yearswiththecompany,IseemyselfasanewemployeewhenIgotodifferentareaswithinthecompanythatIhavenotbeentobefore,andIwanttoberecognized as one. “

Sarah Churchill, Corporate Safety Analyst, Hydro,explainedthatinfall2012,aftertheprogram has been in practice across the company for a year, the Safety and HealthDepartmentwillreviewtheprogram and look for any opportunities to grow and enhance the program.

“So far, we’ve had a great reception from employees to the program,” says Churchill. “Greenhardhatshavebecomeanimportantpiecetoourjourneytoworldclass safety.“

Safety


Safety and Wellness

Summit brings emotion, coaching and leadership to safetySAFETY IS InGrAInEd In EvErYTHInG nAlCor EnErGY EMPloYEES do EvErY dAY.OnMay14and15,2012,about170employees from across the company met inGandertotalkaboutsafety–andsafetyonly–atthesixthannualsafetysummit.

Thesummitsawspeakersfromacross the company, including employees, union representatives and the leadership team.Onthefirstafternoonofthe session, employees shared their safety stories–includingincidentsandnearmisses–andmanyofthestorieshit home for attendees.

“Itwasemotionalformanyofusthere to hear those stories directly from the people involved,” said Sarah Churchill, Safety Analyst,Hydro, who plays a large role in organizing the summit. “You understand how close these incidents were to being more serious, and it really hits home.”

BlakeBarney,TRONorthernLineWorker, Hydro, spoke at the summit about a recent incident in which hydraulic fluid hit his safety glasses while working and how thankful he was to be wearing his glasses –sharingamessageaboutthecriticalityof proper personalprotectiveequipment.

SteveMills,LineWorkerinChurchillFalls,shared a story about working in Wabash, where a distraction led to an incident at a substation.Millssaidhisco-workersandsupervisors provided him a great deal of support after the incident and he learned the risks distractions play on safety. “You’re the person to put your boots on in the morning; make sure you’re the one to take them off at the end of the day,”saidMills.

GlendaBarton,ChiefSafetyOfficerwithSaskPower,providedakeynoteaddress,sharinghercompany’ssafetyjourney,withmessages similar to those shared across Nalcorcompanieseveryday.SaskPower’ssafetyjourneyitselfhashaditsupsanddowns,Bartonexplained.

“Safety excellence is complicated,” she said.“Itbeginswithleadershipandthencascades down throughout the company by embracing leadership and embracing safety. You need the right culture.”

Attendees also took time to have an open discussion on safety, talking about how to communicate safely with one another, having the right tools available to work safely and how employees at Nalcor can coach and discuss safety witheachother.Manyattendeestalkedabout having many of the tools and opportunities to achieve best-in-class safetyperformance–it’snowabout using the tools and keeping the discussion going.

“I’m thrilled with the progress we’ve made,” said EdMartin,Nalcor’s PresidentandCEO, closing the summit. “Balancingcelebrationandbeing cautiousisachallenge.Thelastpartof ourjourneycanbethehardest:sustainedzero and zero.”

Photo, from top to bottom: John Hollohan, Sarah Churchill and ron Tobin chat at the start of the Safety Summit; Jim Haynes addresses summit attendees; Jabez lane and Ed Martin discuss safety; Glenda Barton, from SaskPower, shares her safety journey; and liam McErlean and Paul Smith demonstrate safety coaching skills.

Nalcor Energy6

WHIlE ErGonoMICS In THE WorKPlACE IS A CoMMon WEllnESS ToPIC AT nAlCor EnErGY, many people overlook how important ergonomics is at home.

“Ergonomics is important in the workplace, where you may do repetitive movements or one task for a long period of time, such asworkingatacomputer,”saysKellyPond,RegisteredMassageTherapist.“What’simportant is to ensure you don’t continue doing the same thing you’re doing at work when you go home at the end of the day.”

Pondsaysthe repetitive strain that is often the cause of ergonomic-related stress at home can be exacerbated by a slight movement.

“Oftenpeoplewillcometomeandsaythey hurt themselves when they picked upsomethinglikeapencil,”saysPond.“It’snot necessarily the action of picking up the pencil, it’s because they’ve been repeatedly sitting at the computer all day and it finally catches up to them.”

So what can someone who works on a computer all day and then needs to go use their home computer do to protect theirergonomichealth?Orwhatcanpeople do to stay safe after spending a day lifting at work but then have to get home to pull that 20lb turkey out of the oven?

Here are some ergonomic tips to use at home:

Computer use“Laptopsarenotdesignedtobeusedforlongperiodsoftime,”saysPhilYoung,OccupationalHealthandWellness

Co-ordinator,Hydro. Young suggests that when working at home or on the road, use thefollowingtechniquestoensureyourcomputerstationisergonomicallysound:• Useacordlesskeyboardandmouse.• Havethemonitorateyelevel.Place

books under the laptop to raise it to eye-level.

• Chooseaworkingsurfacethatallows:- Feet to remain flat on floor (or footrest

ifnecessary)- Knees to remain at 90 degrees- Backtobesupportedbya chair

backrest(orpillowifnecessary)- Elbows to remain at 90 degrees when

operating a wireless keyboard- Monitorreadabilitywhilemaintaining

a neutral spine• Considerlightingandglareinwork

areas (computer shears will minimize glarewhilemaintainingnaturallight).

• Getupfromyourcomputeroften.Trytaking regular stretch breaks at your workspace.

Cooking For many the kitchen is the heart of their home.Peoplespendhourscookingandbaking, for some as much time as at work.

“We do many tasks in a kitchen, so there are many ways we can apply ergonomics to prevent unnecessary strain on our bodies,”saysYoung.Inthekitchen,herecommends:• Keeping tools sharp. This will decrease

theforceandrepetitionrequiredto cut foods, the contact stress of the handle in a hand, and the risk of cuts and lacerations.

• Using a wet cloth under cutting boards to stabilize the board.

Bringing ergonomics home for safety

Safety and Wellness

nalcor Energy occupational Health and Wellness Coordinator Phil Young demonstrates how to bring ergonomics home.


Kids: get out your pencil crayons and think safety first

Remember when submitting an entry that the finished drawing should not be larger than 8.5” x 11”, be on a white sheet of paper and the drawing should be in landscape format(longedgeofpaperattop/bottom).Theentrydeadline is Aug. 24. Entry forms can be picked up in area offices, or found on the GrId.

IT’S TIME For FAMIlY MEMBErS oF nAlCor EnErGY EMPloYEES, AGES FIvE To 15 YEArS old, To duST oFF THEIr PEnCIl CrAYonS and submit their safety photos for the 2013 home safety calendar. Family members eligible to enter the contest are children, grandchildren, nieces, nephews and siblings.

“We’re looking for colour photos that demonstrate what we can do to live saferlives–atworkandatplay,”saidAlexCollins,CommunicationsAdvisor,Nalcor,whomanagesthecalendar.“Ihopethisyearwecanseesomegreat photosofdifferentactivitiesandseasonalsafetytoo–foroccasionslikeback-to-school, summertime safety and winter recreation.”

Thereisaprize valued at $50 for those whose submission is selected by the judgingcommitteeforamonthinthecalendar.Submissionsshouldusecreativity to reflect safety practices at home, work, school or play, said Collins.


• Avoidrepetitivetasksbyusingelectricalor mechanical utensils.

• Organizeheavyandoften-used items within easy standing reach.

• Useproperliftingtechniquessuchassquattingforheavyobjectsorthegolfer’sliftforverylightobjectsasdemonstrated by Young in the photo.

• Ensureappliancesareinstalledattheproper height (e.g., avoid reaching up high to get hot items out of the microwave).

RelaxingAt the end of a busy day, who doesn’t want to relax by flopping on the couch and watching their favourite television shows? While relaxing on the couch may feel like the perfect recovery from a long work day, body position while resting may cause unnecessary strain.

Whenrelaxingathome:• Situp-elevateyourfeetifdesired,but

stand up often and change your position.

• Avoidtheneckflexionassociatedwithlying with your head on an armrest.

Following these simple ergonomical steps at home and at work will help reduce

suffering from muscle strain and soft tissue damage. For more information on ergonomics check out the Ergonomics Resources section under Wellness Works on the GrId.

The ergonomically-correct “golfer’s pick up” position

demonstrated by Phil Young.

Safety and Wellness

Nalcor Energy8

Environment

Respecting the environment and meeting a commitment to customersTHE TABlElAndS In WESTErn nEWFoundlAnd ArE A SIGnIFICAnT GEoloGICAl FEATurE In GroS MornE nATIonAl PArK.“ThrustupfromtheEarth’s mantle many kilometres below the surface, these otherworldly rocks helped scientists prove the theory of plate tectonics and are a big part of the reason GrosMornewasdesignatedaUNESCOWorldHeritagesite,”saidPeterDeering,ManagerofResourceConservationwithParksCanada.

Thisareaoftheparkdrawsthousandsoftourists, scientists and photographers every year and is home to hundreds of Newfoundlanders.Inthemidstofrich,natural beauty, however, modern amenitiesarerequiredfortoday’s society.InthecommunityofTroutRiver,more than 300 customers receive power from a distribution line that runs from the terminalstationinGlenburnie,themajorityofwhichislocatedwithintheboundaryofGrosMorneNationalPark,neartheTablelands.Thelinenowrequiresextensive refurbishment to maintain safe and reliable electrical service to the

residentsofTroutRiver,andNewfoundland andLabradorHydro(Hydro) has worked closelywithParksCanadatoensureworkdone to upgrade the line respects the surrounding environment. “We have a strong and positive existing relationshipwithParksCanada,”saidBrentSellars,Hydro’sEcologistresponsibleforoverseeing the environmental assessment forthisproject.“ThisprojectrequiresapprovalfromParksCanadabeforeproceeding but we also want to establish mutual understanding and respect to address any of their concerns.”

InternalstudiesandconsultationwithParksCanadadeterminedthatrelocatingand reconstructing the line is more economical than rebuilding the existing line and also addressed environmental concerns.DeeringexplainedthatthesensitivehabitatoftheTablelandswasone of the biggest challenges associated withthisproject.

“Thefactthatthelineisbeingmovedtothe opposite side of the road is a really

importantbenefitoftheproject, as it will move the poles out of a sensitive habitatarea,”saidDeering.“Itwillalsohelp to protect the view planes around theTablelands.”

TheprojectiscurrentlyinfinalapprovalswithParksCanada,andconstructionisexpectedtostartinJune.

“ParksCanadawillworkwithHydroandthecontractortoensuretheprojectisbeing carried out to meet specifications outlined in the environmental assessment and environmental protection plan,” said Deering.“Thisexperiencehasbeenaverypositiveone.Goodlinesof communication have been established and this will continue as we work on other projectsthroughoutthePark.”

TerryGardiner,Manager,Hydro,TransmissionandDistribution,echoedDeering.“We’vebeenveryfortunatetohaveagoodrelationshipwithParksCanada. We’re in their backyard, and at the end of the day, it’s everyone’s national parktoenjoy.”

The planned refurbishment and relocation of the distribution line currently located alongside the Tablelands in Gros Morne national Park involved consultation with Parks Canada to ensure the sensitive habitat in the area is protected.


Environment

2012: update on the Lower Churchill Project environmental assessmentFor nAlCor EnErGY, THE EnvIronMEnTAl ASSESSMEnT ProCESS (EA) IS A CrITICAl PlAnnInG Tool For THE loWEr CHurCHIll ProJECT.BeforeconstructionbeginsontheProject,EAapprovalisrequiredbyboththe provincial and federal government.

For several years, the EA team for the LowerChurchillProjecthasbeen working through two provincially and federally regulated EAs. For those employees, 2012 has been a busy and successful year.

RegisteredinJanuary2009,thetransmissionEAfortheLabrador-IslandTransmissionLinkreachedasignificantmilestone in April 2012 when Nalcor submittedtheEnvironmentalImpactStatement(EIS).TheEISisarguablythesingle most important document in the EA process, as it predicts potential effects and suggests mitigation measures to enhance positive and reduce or avoid negative effects.

JackieWells,whoworksontheLowerChurchillProject,ledtheEISpreparationforthetransmissionprojectthroughthe

final and crucial stages of development. After submitting 14 environmental component studies in 2011 and the 2,500-pageEISin2012,shehittheroadwith her colleagues to host public open houses throughout the province.

“Inthepastwhenpeopleaskedspecificenvironmentalquestions,thestudieswere ongoing so we’d say ‘that informationwillbeintheEIS,’” Wells explains. “For this year’s open houses, theEISwascomplete,sowecould answerthosequestions.”AccordingtoWells, the eventual transmission right- of-way, increased ease of access to remote locations and business opportunities were regular topics of discussion at the sessions.

Now Wells and the EA team wait for the provincial and federal government to respondtotheEIS.Governmentswill take public, aboriginal and regulatory comments into account and follow up with Nalcor for more information if necessary before deciding whether theprojectshouldreceive environmental approval.

While a decision on the transmission EA is pending,thegenerationproject(MuskratFalls,GullIslandandtransmissiontoChurchillFalls)receivedenvironmentalapproval from both governments in March2012.

Sometimes people think environmental approvalisjustcheckingabox, but the generation EA approval was the result of more than five years of assessment, including an environmental impact statement,166informationrequests, more than three decades of studies and 45-days of public hearings.

PeterMadden,EACo-ordinator for the generationproject,hasbeenheavilyinvolved in the assessment. Even though the Projecthasenvironmentalapproval,his work isn’t finished.

“Myfocushasshiftedtoenvironmentalmanagement,”explainsMadden.“I’mresponsible for tracking the progress of hundreds of commitments made throughout the EA and working with regulators on environmental permits for construction.”

Jackie Wells discusses the transmission Environmental Impact Statement with members of the public at an open house in Forteau, labrador.

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41communities

will benefitfrom Hydro’sIsolatedSystems

Energy EfficiencyProgram

reduction ofapproximately

8% or5,337

megawatt hoursover 3 years

Energy efficiency program helps takeCHARGE of energy use in isolated communities lIvInG In ISolATEd CoMMunITIES CAn HAvE ITS CHAllEnGES. Newfoundland andLabradorHydrounderstandsthechallenges its customers face in isolated communities and is doing their part to conserve energy and save money.

Thissummer,Hydrowilllaunchathree-year energy-efficiency program to help residential and commercial customers in communities served by diesel electricity systems throughout the province to save energy.

“This$2.6-millionprogramwillincreasethe awareness and availability of energy- efficient technologies in these communities, with the expectation of reducing energy consumption over three years by approximately eight per cent or 5,337megawatthoursoverthreeyears,”saidJimHaynes,Hydro’sVice-President

ofRegulatedOperations.Those5,337megawatt hours is more electricity used thanCharlottetown,Labradorinayear.

TheprogramwillkickoffinJune2012inL’AnseauLoupandincommunitiesalong

thecoastofLabrador,andcontinueinisolated diesel communities in coastal Newfoundland in 2013.

“Hydro’sdesigningaprogramthatfitstheuniqueneedsandenergyusehabitsofits42 communities served by diesel electricitysystems,”saidSimoneBrowne,Hydro’sEnergy-EfficiencyManager.“Tohelp these customers save energy, they will be provided energy-efficient products such as compact fluorescent light bulbs (CFLs)andlow-flowshowerheadsthatwill be directly installed in their home or business free of charge.”

HydrohascontractedSummerhillGroup,an external consultant that specializes in environmental consulting and program design, to develop the program. Employment opportunities, including training on direct installation of energy efficient products, will be available to residents through the program.

ThisprogrambuildsontheexistingtakeCHARGE program, which is a partnershipbetweenHydroandNewfoundlandPowerthathelpsraiseawareness of using energy wisely, and encourages people to take action to reduce their energy usage.

“Consumers want to save money and we want to help them save by conserving energy,”saidBrowne.“We’reexcitedtooffer a program that reaches both businesses and homeowners with a wide range of opportunities to save.”

ThetakeCHARGE rebate programs will be promoted to increase participation in those programs within the isolated systemsforthosewhoqualify.

Moreinformationwillbeavailableontheprogram on the takeCHARGE web site at www.takechargenl.caorHydrocustomers can call 1-888-737-1296.

Environment

“Hydro’s designing a program that fits the unique needs and energy use habits of its 42 communities served by diesel electricity systems.” Simone Browne


Environment

Nalcor releases 2011 Environmental Performance ReportAS PArT oF nAlCor EnErGY’S GoAl To BE An EnvIronMEnTAl lEAdEr, the company has committed to preparing an annual performance report. This year, to coincide with Environment Week, Nalcor released its 12th EnvironmentalPerformanceReport (EPR)inearlyJune.

“TheEPRprovidesanupdatetoourstakeholders on our environmental activities,”saidRodHealey,EnvironmentalSpecialist,Hydro.“Ithighlightsourenvironmental commitments, accomplishments, partnerships and energyconservationactivities.Thereportalso identifies areas of improvement to further our commitment to being an environmental leader.”

HealeyexplainedthatproducingtheEPRrequiresinputfromacrossNalcor,andthesuccess of the report depends heavily on the contributions of individual departments and lines of business.

“It’simportanttothankeveryonefortheircontribution to the report as well as those

who continue to advance our environmental performance every day,” saidHealey.

“Thecompanyisdedicatedtoenvironmentally sound practices and

good stewardship of our natural resources as well as environmental reporting,”saidEdMartin,Nalcor President&CEO.“Overthelastfewyears,we’ve continued to advance our environmental performance, while maintaining the safe and reliable delivery ofenergy.Ourcommitmenttobeinganenvironmental leader helps ensure a healthy and sustainable environment for future generations of Newfoundlanders andLabradorians.”

rod Healy with 2011 Environmental Performance report open on his computer.

A few of the key environmental highlights of 2011 include:

· NalcorEnergyandEdMartinwerenamedasoneof“Canada’s2012Clean50andClean16” in recognition of the company’s environmental efforts.

· ChurchillFallscompleted100%ofEnvironmentalManagementSystem(EMS)targets and milestones.

· ContinueddevelopmentofanISO14001compliantenvironmentalmanagementsystematMenihek,ExploitsGeneration,OilandGasandBullArmFabrication.

· Hydro,throughthetakeCHARGEprogram,continuedtoraisehomeownerawareness of energy efficiency technologies and energy efficiency overall with thepilotoftheCouponProgramandthesecondphaseofthecoastalLabradorEnergyEfficiencyProjectinMary’sHarbourandNain.

· Continued to implement a number of internal initiatives, such as the installation ofaWasteHeatRecoverySystemintheNainDieselPlant,tomakeNalcor’sfacilities more energy efficient.

Nalcor Energy12

on March 14, a fire started at Hydro’s diesel plant in Black Tickle, causing extensive damage to the plant and a two-day power outage to over 100 customers in the community.

Business Excellence

Collaboration and expertise help manage emergency response in Black Tickle

In A TIME oF CrISIS, nEWFoundlAndErS And lABrAdorIAnS ArE KnoWn To PITCH In And TAKE ACTIon. An early morningfireatthedieselplantinBlackTickleonMarch14,2012,whenabout 100 customers faced two cold days without power,wasnoexception.The fireputNewfoundlandandLabradorHydro’semergencyresponseplaninaction,andsawHydropersonnel,theprovincial government and Canadian CoastGuardworkingtogetherto respond to the emergency.

Responding to a fire in an isolated community likeBlackTicklepresented severalchallengesforHydroandthecommunity.Besidesbeingaremotecommunity located on an island with noroadconnection,BlackTicklehasno

fire department, limited emergency services and given ice conditions in the harbour at the time, regular shipping wasn’t available.

“TheDieselPlantOperatorfirst-on-siteimmediately took the proper precaution by ensuring all windows and doors were closed,” explained Rick Kennedy,

12

After initially ensuring the safety of residents and the employee on-site, HydrocontactedFireandEmergencyServices Newfoundland and Labrador(FES-NL)foremergencyresponse support.

“Early notification and continued exchangeofinformationbetweenHydroandFES-NLwasverybeneficialandinstrumental in getting contingency plans inplaceforthisemergency,”saidDavidMcCormack,DirectorofEmergencyServices,FES-NL.“Anincidentofthisnature proves the value of emergency preparedness and planning among all stakeholders, including all levels of governmentandindustry.Thecollectiveefforts of all stakeholders in this scenario to be proactive and to get involved early in the situation made for a smooth response to a difficult event.”

DavidBudgell,ElectricalMaintenanceA,Hydro,was one of the crew members fromHappyValley-GooseBaywhotravelledtoBlackTickletoassistwithrepairs and power restoration. Chris Martin,DSRwithHydroatParadiseRiverand volunteer Fire Chief for the community of Cartwright, travelled to BlackTicklewiththecrewtoassessthe

“The community was also very supportive. They knew we were doing the best we could and I didn’t hear any complaints. I think they were

grateful we were there.” David Budgell

Hydro’sManagerTransmissionand RuralOperationsfortheLabrador region.“Thefireeventuallyburned itself out, but we were very concerned when the fire was first reported.”

fire and ensure it was safe for the crew to enter the plant.

“When we first arrived, the plant was still full of smoke and there was a lot of


Business Excellence

heat, so we had to wait several hours afterarrivinginBlackTicklebeforeit wassafetoenter,”saidBudgell.“We were certainly faced with challenges. Even with some temporary lighting powered by generators, it was cold, dark,smokyanddirtyintheplant.Manycables were melted together and there was damage to the engines and switchgearequipment.

Everyone on-site worked well together to make sure we were being safe,” said Budgell.“Weusedalloursafetytools–safetytalks,stepback5x5,andtheworkprotection code. As a team, we made sure everyone was aware of site conditions or work procedures changed.”

Thelogisticsofthelocationaddedalayerof complexity to this incident, particularly mobilizingresourcesandequipment.InadditiontoHydro’sownresponse,theCanadianCoastGuard(CCG)assistedtheeffort through the use of an ice breaker to transport a backup mobile generator into the community.

Kennedy said team effort played a key role in ensuring a well-organized response.“Thejointeffortand co-ordinationbetweenHydropersonnelinlocations across the province, the residentsofBlackTickle,thelocalDevelopmentCommittee,FES-NLand theCCGwasspectacular,”saidKennedy. “Isendabigthank-you to everyone for theireffortsandtotheresidentsofBlackTicklefortheirsupportandpatienceduring power restoration.”

BudgellexplainedthatHydrosupportedthe effort the best they could. “We were in a very isolated community, but

Hydroflewinthesuppliesweneeded to make repairs, as well as water and food.Ononeofthehelicopterflights fromHappyValley-GooseBaywhichbrought in supplies, they even sent us in a pizza, which we thought was pretty good of them.

“Thecommunitywasalsoverysupportive.TheyknewweweredoingthebestwecouldandIdidn’thearanycomplaints.Ithink they were grateful we were there.” Budgellsaid.

FES-NLalsoacknowledgedsupportfromresidentsinBlackTickle.“Effortsbythecommunity to work together to ensure the basic needs of neighbours were met

confirms how emergency response is best addressed at its foundation, the level of theindividual,”saidMcCormack.“FES-NLencourages all residents to be ready for an emergency at all times.”

HydroinitiatedaTapRootinvestigationfollowing the fire. “We’re using this in-depth accident investigation tool to compile information on what may have caused the fire and determine recommendations for future improvements in plant design and emergencyresponse,”saidDennisO’Grady,SafetyandEnvironmentalCo-ordinatorwithHydro, who is leading theTapRootinvestigation.“Currentlythisincident is still under investigation, but everyone involved has been very co-operative and supportive.”

Moreinformationongettingyourfamilyready for an emergency can be found at www.gov.nl.ca/fes, www.getprepared.ca or HydroSafety.ca.

Hydro’scontingencyplanforpowerrestoration during the response to thefireattheBlackTickleplant involved transporting the mobile generatorlocatedinBishop’sFalls into the community.

“We looked at all of our options for transporting the mobile unit and determinedthatthebest,quickest and safest way was by ice breaker,” saidTomSheppard,Manger Operation&WorkExecutionwithHydro,whowasresponsibleforco-ordinating all logistics during the emergencyresponse.“Throughco-ordination efforts with the CanadianCoastGuard(CCG) and Fire andEmergencyServicesNL(FES-NL), we were able to secure an ice breaker tomakethetriptoBlackTickle.”

“Everyonejumpedintodowhatwasneeded to be done,” said Sheppard. “ThisincidentwasrecognizedasanemergencybyFES-NL,allowingthe CCGtorespondwiththeessentialresources that we needed to get backup power into the community in case it was needed.”

Crews unload the mobile generating unit from the Ann Harvey unto the wharf in the Black Tickle harbour. The mobile unit was sent to St. John’s from Bishop’s Falls, where it made the trip to l’Anse au loup on the larsen, then transferred to the Ann Harvey to make the 120-km trek through ice to the harbour in Black Tickle.

“Currently this incident is still under investigation, but everyone involved has been very co-operative

and supportive.” Dennis O’Grady

Nalcor Energy14

To construct the bund wall at Bull Arm, trucks haul the aggregate to the appropriate locations and a bulldozer then places the rock into the water, paying special attention

to survey markers for positioning.

Hydro’s civil engineering team gain insights from Hebron Project team members WHEn THInKInG ABouT BuIldInG A GrAvITY-BASEd STruCTurE (GBS) For oFFSHorE oIl dEvEloPMEnT, many people likely picture mass concrete and steelstructures.Howthatmassofconcreteand steel comes to sit in the middle of the oceaniscomplex.ConstructionofaGBSinvolves the design and construction of a water-retaining structure, known as a bund wall, of significant magnitude and complexity.TobuildtheHebronGBS,theHebronProjectteamhastobuildabundwallinBullArm’sdrydock.ThedrydockallowstheconstructionoftheGBSinacontrolled environment, and then when it’s ready to be moved out into the deep water site, the dry dock is flooded.

It’sachallengingdesigntokeepthedrydock dry, control the flooding, and then towtheGBStothedeepwatersite.SeveralofNewfoundlandandLabrador

Hydro’scivilengineersresponsibleforthedesignandconstructionofHydro’swaterretainingstructures(dams)recentlyhadachancetolearnfirsthandhowtheHebronProject’sbundwallisdesignedand

constructed on a recent tour of Nalcor Energy’sBullArmsite.

HebronsubcontractorsKiewit-KvaernerContractors(KKC)selectedHatchEngineering to design the bund wall. Buildingthebundwallisacomplexproject–takingmanyconditions,designs,andmaterialsintoconsideration–butthecompanies took time from their busy schedulestomeetwithHydro’scivil

“I was impressed that the whole team was willing to share their complete story, from design to

implementation.” Gerard Piercy

engineers and share how they designed and constructed the bund wall.

“TheHydrocivilengineeringteamwassomewhat surprised that this type of work isbeingdoneattheGBSsite,asitmoreclosely resembles the type of work we do,”saidGerardPiercy,Manager,CivilEngineering.“Itwasreallyinterestingtosee that we are not the only ones doing this type of work, and it reaffirms that we are not too different in our thinking from the rest of the engineering and construction world.

“Iwasstuckbytheintenseeffortputtoward safety and security at the site, both at the construction activities at the bund wall site and at the whole site in general,” saidPiercy.“It’sobviousthatthereisarealization that large construction sites are inherently dangerous places that need unrelenting attention to safety to successfully complete the work being done.Itis,however,realizedthatsafecompletion of these activities is both necessary and achievable.”

Piercywasalsostruckbytheprideinsharing the technological achievements being made at the site and the success to date in the construction of the bund wall

thatwillisolatetheworksitefromTrinityBayandkeeptheworkforcesafeduringtheconstructionoftheGBS.

“Iwasimpressedthatthewholeteam was willing to share their complete story, fromdesigntoimplementation,”saidPiercy.“They’velearned,andwillcontinuetolearn,lessons from their experiences during this projectandwerewillingtosharethiswiththeHydrocivilengineeringteam.”

Business Excellence


Business Excellence

Nalcor talks Oil and Gas around the worldAS nAlCor EnErGY’S rolE In THE oFFSHorE oIl And GAS InduSTrY ConTInuES To GroW, so does our presence as part of Newfoundland and Labrador’senergyindustryonaninternationalstage.Nalcor’sOilandGasemployees attend national and international conferences with other representation from the province to talk about Nalcor’s role in the offshore industry and meet other industry players.

“We’re raising awareness about the work NalcorEnergyOilandGasisdoingnotonly outside of Canada, but even within our own region,”saidKimPetley,OfficeManagerforOilandGas,whoorganizesNalcor’s involvement in these conferences. “We want people to understand our role inNewfoundlandandLabrador’soffshore,and also build relationships within the industry–athomeandaroundtheworld.”

Nalcor attends conferences like the OffshoreTechnologyConference(OTC)inMay,andOffshoreNorthSea(ONS)andOffshoreEurope(OE)inthefallaspartofanoverallNewfoundlandandLabrador

delegation, organized by the provincial DepartmentofNaturalResources.

“Theprovincedoesagreatjoborganizingall the delegates from government and industry together to represent NewfoundlandandLabradorattheseevents,”saidJimKeating,VicePresident,NalcorEnergyOilandGas.“Infact,wehadmorethan250delegates from the province–astrongpresencetoindicatehow important our offshore industry is on a global stage.”

Laterthissummer,somemembersofNalcor’sOilandGasteamwillalsoattendONSinStavanger,Norway.Whilenot quiteaslargeasOTC,ONSseesmore than50,000delegatesfromaroundtheworld and offers an opportunity for Nalcor to build its reputation around the world.

“Theseconferencesareimportanttoourfuture,” said Keating. “We’ll continue to participate and help raise awareness for Nalcor and our role in the province’s offshore industry around the world.”

newfoundland and labrador delegates at the offshore Technology Conference, held in Houston in May 2012.

Ireland and Atlantic Canada work to understand North Atlantic petroleum geology

Inadditiontoattendinginternationaloil and gas conferences and trade shows,theNalcorEnergyOilandGasteam also dedicate their time to important technical workshops aroundtheglobe.IanAtkinson,ChiefGeophysicist,OilandGas,is a driving force with the North Atlantic PetroleumSystem Assessment (NAPSA),agrouprepresenting membership from IrelandandAtlanticCanadawithapurpose to foster research to lead to the establishment of funded scientific projectsto enhance our understanding of the petroleum geology of the North Atlantic basins.

ThethirdannualConjugateMarginsConference, bringing together representatives of industry, academia, and others interested in the relationships between margin evolution and petroleum systems in the Central and North Atlantic and adjacentbasins,willbeheldinIrelandand 2012, and will be hosted in NewfoundlandandLabradorin2014.

Nalcor Energy16

Business ExcellenceBusiness Excellence

Muskrat Falls: Building for the future in Newfoundland and LabradorTHE MuSKrAT FAllS ProJECT IS A nEWFoundlAnd And lABrAdor ProJECT with many short-and long-term benefits for Newfoundlanders and Labradorians.Withtheconstructionandoperationofthe824-megawatt hydroelectricproject,locatedabout 30minutesoutsideHappyValley-GooseBay,centralLabradorwillexperienceenhanced employment and business opportunities, infrastructure improvements and a well-trained and qualifiedworkforce.

With preliminary work on road constructionunderwayattheMuskratFallssite,Labradorisstartingtoseeasmallglimpse of the many benefits coming its wayfromtheProject.

Nalcor Energy’s is committed to ensuring NewfoundlandersandLabradoriansbenefitsignificantlyfromtheLowerChurchillProject.

“As the province’s energy corporation, Nalcor is committed to building strong relationships with the people of the province and securing long-term benefits forfuturegenerations,”saidEdMartin,Nalcor’sPresidentandCEO.“ThedevelopmentofMuskratFallsandthefuturedevelopmentofGullIslandandtheassociated transmission lines offer substantial employment, income and taxation benefits to all Newfoundlanders andLabradoriansandtherestofCanada.”

Morethan7,500person-yearsofdirect,indirect, and induced employment will takeplaceinLabradorduring construction;thisisanaverageof1,150Labradorresidentsperyear.Whenconstruction is complete, there will be about80full-timejobsrequiredforoperations–andLabradorresidentswillmake up more than half of those.

Localbusinessesarealsosettobenefitfrom the construction and operation of

theMuskratFallsProject.Duringconstruction, about$450millioninincome to business and labour will be earned by LabradoriansandLabrador-basedbusinesses,withtheProjectprovidingmorethan$1.4billioninincometolabourand business throughout the province.

Seeing the first of many local contracts wasJackCourage,PresidentofShukapeshConstructionandJJ’sTrucking.Hiscompany was awarded the snow clearing contractfortheMuskratFallssiteaccessroad. Courage says he is pleased to be the first company to begin construction work attheMuskratFallssite.

“Thesnowclearingcontractwasasmallbut yet monumental contract for our companyandtheMuskratFallProject,”saidCourage. “When people talk about benefits to local companies and their employees, thisiswhattheyaretalkingabout.Localcompanies and local employees completing the work going on in their backyards.”

Snow clearing began in late April 2012 on the access road to the Muskrat Falls site.

Nalcor believes

partnerships with

Newfoundland and

Labrador’s residents,

businesses and

communities will go

hand in hand

with the successful

development of the

Muskrat Falls

Project.


Business Excellence

With support from nalcor, businesses in Happy valley-Goose Bay are getting connected to broadband Internet services.

SterlingPeyton,PresidentoftheLabradorNorth Chamber of Commerce, welcomed thestartofearlyworkattheMuskratFallssite. “As this preliminary work gets underway and further contracts are awarded, we look forward to the preparation, advancement and sanctioningofMuskratFalls,”saidPeyton.

Courage said he was also pleased to see Nalcor’s commitment to safety and the environment at the site.

“Nalcor expects a high standard of safety andenvironmentalprotection.Theywerevery co-operative in ensuring that we take all precautions to ensure everyone goes home to their families at the end of the day,”saidCourage.HealsoofferedupadviceforfutureworkersontheMuskratFallsProject.

“Ifyouaren’tpreparedtoensurethatyouwork safely and are environmentally friendly then you won’t last on this Project.Nalcordoesn’tjustpreachsafety; they ensure it is everyone’s No. 1 priority.”

WhenlargeprojectslikeMuskratFallsbeginto come to life, infrastructure improvements arerequired.IncentralLabradortherearemanyprojectscomingtolife,includingtheMuskratFallsProject.Theseimprovements

canalreadybeseenaroundHappyValley-GooseBay.Thenewairportterminalisnearingcompletion,theTrans-LabradorHighwayisbeingpavedmoreandmoreeveryyear,andmajorbroadbandupgrades are starting this summer.

Improving broadband in Labrador

Inpartnershipwiththeprovincialandfederalgovernments,BellAliantand

“Thisimprovedbroadbandinfrastructureis excellent news for residents, institutions and communities throughout this region,”saidSheilaDowner,ExecutiveDirector,SmartLabrador.“Itwillbea major enhancement for doing business inLabrador.”

Withallmajorprojects,alltheworkersgain years of work and training experience. Workers will gain valuable on-site work experience, which will prepare them for future work on one of the many current and potential industrial worksitesaroundLabrador.

Amajorhighlightofensuringthatlocalresidents receive the training so that they can take advantage of employment opportunitieswiththeProjectisthe $30-millionLabradorAboriginalTrainingPartnership(LATP)betweenNalcor,provincial and federal governments and Labrador’sthreeAboriginalgroups.Overthe last two years, more than 330 Aboriginal people have graduated from programs in more than 30 different fields.

The connection of Labrador West to Happy

Valley-Goose Bay will serve 63 per cent of

Labrador’s population

SmartLabrador,Nalcorisinvesting $8.3millionaspartofa$24-million projecttoimprovebroadbandservicesincentralandwesternLabrador.

“OneofthemanybenefitsthatLabradorwillseefromtheLowerChurchillProjectisthe improvement in broadband services in centralandwesternLabrador,”saidGilbertBennett,Nalcor’sVice-President,LowerChurchillProject.“Thisprojectwillensurethat broadband services are provided to twoofLabrador’slargestpopulatedregions.”

Upon reflection of the program, the LATPstatedinitsfinalsummary report,“Ithasbeenaverybusyandexciting two years yet we feel there is much more to accomplish. We have seen many benefits for Aboriginals hereinLabrador,andbeyond,thatwill last a lifetime.”

TheLATPhassubmittedanewproposalfor the continuation of funding, which is still currently under review by the federal government.

Nalcor Energy18

People

A dedicated volunteer since childhood looks to make her community a better place to live and work

dArlEnE HAnCoCK EMBrACES volunTEErISM And GIvInG TIME And EnErGY To BETTEr HEr CoMMunITY. She acts when a need arises, volunteering with a number of activities through NewfoundlandandLabradorHydro, along with organizations in the town of Bishop’sFalls.

Some people volunteer because of an emotional or personal attachment to an

organization,butforHancock,itstemsfrom a passion to help others. “Some people need help when going through a difficultordeal;reachingoutiswhatit’sall

about,”saysHancock,OfficeClerkwithHydroinBishop’sFalls.

An active member of the Children’s Wish Foundation, the Salvation Army, School Parent’sAssociation,theBishop’sFallsBoardofDirectorsCentennialCommitteeandtheCanadianCancerSociety,Hancocksayssheenjoysgettingoutintothecommunity, meeting new people and working with them on challenges that arise.

Herenthusiasmforvolunteeringsparkedwhen she was 10 years old. At that time, a young man in her community was in a car accident and became paralyzed from the

darlene Hancock (left), office Clerk in Bishop’s Falls, along with Hydro employees Susan norman and Kay Curtis volunteering with the Grand Falls-Windsor Canadian Cancer Society.

waistdownandlostpartofhisleg.Heneededacustom–madevehicletoassistwithmobility.Tohelpoffsetthecostofthevehicle,theBishop’sFallsLionsCluborganized a walk-a-thon in the community. Hancockparticipatedintheeventandreceived tremendous support, collecting more than any other participant.

Since that time, the desire to help others hasstayedwithher.Thisyear, she is particularly busy with the Children’s Wish Foundation, spearheading a fundraiser called Wishmaker Walk for Wishes, to be heldinOctober.Hancock’sinvolvementwith the Children’s Wish Foundation has beenanimportantpartofherlife.“Tohave an opportunity to interview a family going through a rough time with a child who has a life-threatening illness and then see a wish come true and a smile on the child’s face is extremely rewarding.”

Duringher30yearswithHydro,Hancockhas immersed herself in company activities and initiatives to help her co-workers and community. Some of her involvements include organizing events withtheHydroSocialClubinBishop’sFalls, committee member for Nalcor’s Acts of Kindness Week, Wellness Co-ordinator forHydroinBishop’sFallsandvolunteerduringNalcor’sSafetyandHealthWeek.

“NewfoundlandandLabradorHydrohavebeen excellent to me as an employee, providing opportunities to give back to thecommunityIliveintomakeitabetterplaceformyselfandothers,”saysHancock,who hopes to extend her volunteer efforts to other organizations once she retires. Until then, she continues to be an inspiration to her co-workers and the communityofBishop’sFalls.

“Newfoundland and Labrador Hydro have been excellent to me as an employee, providing

opportunities to give back to the community I live in to make it a better place for myself and others.”

Darlene Hancock


Menihek Generation Manager strives to build co-operation and safetyMEnTor, nEGoTIATor, FACIlITATor And rElATIonSHIP-BuIldEr: these are justafewrolesGlennWinsorplaysastheManagerofMenihekGeneration.

Morethan25yearsofexperiencewithNewfoundlandandLabradorHydro helped prepare Winsor to move into his current position, which meant taking a leadership role in refurbishing the 58-year-oldMenihekGeneratingStationlocatedinLabrador.

HydrotookoverownershipoftheMenihekGeneratingStationin2007fromtheIronOreCompanyofCanada(IOC).Thecompany has entered into a 40-year power purchaseagreementwithHydro-Quebecto supply electricity to its customers in the Schefferville,Quebecregion. Menihekwasconsideredanon-coreassetbyIOCsince1982,whenitsScheffervilleminingoperationswereabandoned.Glennspentthe last six years working to bring the plant up to Nalcor Energy’sstandards–arolethat Glennexplainsisnotatypicaloperatingjob.

“An important role in my position is to ensure the right work is being done at the plant at the right time, which is an important principle of Nalcor’s asset management framework,” said Winsor. “Considerablenegotiationsarerequiredwith all stakeholders involved in this operation to ensure funding, contractors, equipmentandresourcesaresecuredtogetthejobdone.”

AschairoftheMenihekOperatingCommittee, Winsor manages the expectations of all stakeholders involved in theMenihekoperation.Thesestakeholdersinclude Kawawachikamach Energy Services Inc.(KESI)whooperateandmaintainthe

MenihekassetsundercontracttoNalcor,Hydro-Quebecwhoprovidesfinancialsupport as the primary power purchaser, TshiuetinRailTransportation(TRT)whoprovide passenger and freight transport, andNalcor’sProjectExecutionandTechnical Services department who help secure contractorsandresourceswhenrequired.

“Balancingexpectationsandrespectingthelanguages and cultures of all stakeholders involved is an important role in this position,” said Winsor. “We’re committed to achieving the right balance to ensure the success of Nalcor’sbusinessmodelforMenihek.”

Throughhisinteractionwithdifferentstakeholders, Winsor is driven to live

Nalcor’s core values and instil them in others.“I’mpassionateaboutour values, and in particular safety. All of our team work to promote Nalcor’s way of doing business, while at the same time respecting the workplace culture andorganizationalvaluesofKESIandHydro-Quebec.”

Manychallengesareassociatedwith Winsor’s job,butafterathree-hourtrainrideintotheremoteareawheretheMenihekplantis located, he reflects positively on his role.

“It’sveryrewardingtolookbackoverthepast six years to see what’s been accomplished through the support and co-operation of all stakeholders,” said Winsor.

“Balancing expectations and respecting the languages and cultures of all stakeholders involved is

an important role in this position.” Glenn Winsor

People

Multi-tasking is the name of the game for Manager of Menihek Generation, Glenn Winsor. Co-worker Curtis Sturge, Plant Engineer - Menihek, snapped this photo of Glenn

managing two conversations at once.

Nalcor Energy20

Planning ahead for employee recruitment and retention

ACCordInG To lABour MArKET And CArEEr InForMATIon For nEWFoundlAnd And lABrAdor, employee recruitment and retention has emerged as one of the primary challenges facing employers today. Theorganizationsaysmorethanever,employers need to develop and implement effective human resource strategies to find and keep the employees they need to compete in the global market place.

ToensureNalcor Energy has the best people in place who will achieve a best-in-class safety culture, ensure the integrity of its assets, protect the environment, grow the business and foster communities, the company has focused on creating a strong recruitment strategy and a positive and engaging environment for employees.

“In2008,wedevelopedarecruitmentandretentionstrategy,”saidMarkThorne,HumanResourcesSpecialist,Recruitment, Nalcor. “We’re well positioned in the marketplace, offering competitive benefits

andcompensation.Plus,thedevelopmentof our employer brand has helped positionusasanemployerofchoice–people want to be a part of an organization that is making a difference in the province.

“Overthelastfiveyearswe’veseena209per cent increase in the number of competitions,”saidThorne.“Thisisdueprimarily to the increase in retirements and growth of the company, which has created new positions.”

Not only has the number of applications increased,thequalityofapplicationshasimproved as well. While applicants may be strong technically, they also need to exhibit behaviours that are conducive to success.

“We look for someone who is the best fit for the position and the team,” said MelissaFagan,HumanResources Co-ordinator.“Thebestcandidatewillhave a balance of technical competence and fit. Theymaybetechnicallystrong,butiftheycan’t jell with the team, it won’t work.”

Mark Thorne and Melissa Fagan of the Human resources department look at recruitment statistics.

So, what can current employees or external candidates expect if they’re selected for an interview?

QuestionsforaNalcorjobinterviewarebased on technical competence and behaviours. Candidates are asked to describetheirskillsrelatedtothejobthey’ve applied for to ensure they are technically competent for the position. Behaviour-basedquestionsfocusonspecific examples of situations where candidates exhibited certain behaviours based around Nalcor’s core values.

“Theidealcandidatealsounderstands and is committed to our vision to build a strong economic future for successive generations of NewfoundlandersandLabradorians,”saidFagan.“Theymakeitatwo-wayinterviewandaskusquestionstoensurewe’re the best fit for them.”

For more information on careers at Nalcor, visit www.nalcorenergy.com. Current employees can also find information on the GrIdunderDepartments,HumanResources, Recruitment.

20115329

applications Average of

18.6applications

per competition

People


newfoundland and labrador Hydro employees tour ronald Mcdonald House and learn about volunteer activities with the organization during Acts of Kindness Week.

Paying kindness forward across Newfoundland and Labrador

Community

To CoInCIdE WITH nATIonAl volunTEEr WEEK, nAlCor EnErGY HEld ITS SECond AnnuAl ACTS oF KIndnESS WEEK FroM APrIl 16 To 20. TheWeekprovidesanopportunityforemployees to volunteer for organizations they are passionate about and demonstrates the company’s commitment to giving back to the community.

Tokick-start Acts of Kindness Week 2012, NalcorandNewfoundlandandLabradorHydrolaunchedanewinitiative:Acts of Kindness Week Cards, a campaign thatlasteduntilJune6.Theideaisto pay it forward, with employees performing random acts of kindness

in their community and passing along the card in hopes the receiver will do the same.

“You never know how big of an impact a small act of kindness can have on another person’sday,”saysAnnBrazil,ElectricalPolicyAnalyst,NalcorEnergy.“TheActsofKindness Cards are a great idea as they are a physical reminder to pass on an act of kindness to someone else.”

Employees who gave or received an act of kindness shared their stories online at www.ouractsofkindness.ca.

ThroughoutActsofKindnessWeek,employees also volunteered at various non-profit and charitable organizations. Employees participated in volunteer activities like school breakfast programs, personal care and seniors homes, women shelters, food banks, animal

“With an increase in employee participation, Acts of Kindness Week 2012 was able to reach more non-profit and charitable organizations across the

province.” Aimee Igloliorte

Nalcor Energy22

Community

22

Hydro employees who volunteered to clean up the grounds at Bay d’Espoir Academy.

NAlCOR ANd HydRO EmplOyEEs vOluNtEEREd FOR tHE FOllOwING ORGANIzAtIONs duRING ACts OF KINdNEss wEEK:

Bayd’EspoirAcademy,Bayd’Espoir

BeaglePaws,St.John’s

Boys&GirlsClubsofSt.John’s,St.John’s

CanadianRedCross,St.John’s

Children’sWishFoundation,BayRoberts

ChurchillFallsLion’sClub,ChurchillFalls

EasterSealsNewfoundlandandLabrador,St.John’s

ExploitsManorPersonalCareHome,Bishop’sFalls

TheGatheringPlace,St.John’s

GreenwoodManor,Milltown

IrisKirbyHouse,St.John’s

JimmyPrattMemorialSoupKitchen,St.John’s

KidsEatSmart,St.John’s,Torbay,Bishop’sFalls,GrandFalls-Windsor

KMHomes,St.Alban’s

ResourceCentrefortheArts,St.John’s

RonaldMcDonaldHouseNewfoundlandandLabrador,St.John’s

SchoolLunchProgram,St.John’s

SeniorsResourceCentre,St.John’s

SingleParentsAssociation,St.John’s

TheSPCA,St.John’s andGrandFalls-Windsor

VOCMCares,St.John’s

Young Adult Cancer Canada, Stephenville

shelters, soup kitchens and health- related charities.

“Thisyearover200employeesvolunteered company wide,” said Aimee Igloliorte,ChairoftheActsofKindnessWeek Committee. “With an increase in employee participation, Acts of Kindness Week 2012 was able to reach more non-profit and charitable organizations across the province.”

49volunteerinitiatives

220employees

–

23% increase from

last year

439volunteer

hoursduring

the week.


Highlights

Young Adults Cancer Canada creates quite the buzz

SCISSorS And rAzorS WorKEd THEIr MAGIC In nAlCor EnErGY oFFICES ACroSS THE ProvInCE for the Shave for theBravethisspring.St.John’s,HolyroodandChurchillFallsheldtheirShaveDay onMarch30,withStephenvilleholdingitsevent April 20. Employee participation took a number of forms, including volunteersknownasManeMamas,ShaversandHeadHunters.

ManeMamas,ShaversandHead HuntersallraisefundsforYoungAdultsCancerCanada(YACC),butShaverstakean extra step and pledge to shave off their lovely locks as part of their fundraising efforts.

“ThankstoNalcorpartneringwithYACC,our organization will now be able to effectively reach more young adult cancer survivorsinNewfoundlandandLabradorand across Canada than ever before,” says BethCranston,DirectorofSpecialEvents&InitiativeswithYACC.“Thecombinedtotalof Nalcor’s corporate donation and

employee participation has exceeded $40,000,makingthisyear’sShavefortheBravethemostsuccessfulinitsseven- year history.”

YACC is a non-profit organization committed to helping young adults diagnosed with cancer by providing information, support, skills and opportunity through support and educational programs.

“Overthepastseveralyears,Shavefor theBravehasbecomeasignificant,employee-driven event at Nalcor and Hydro,”saidAimeeIgloliorte,Communications Advisor, Nalcor Energy.

“Employees along with their families and friends have braved the razor at Nalcor offices.”

Onceagain,ChurchillFallsrepresentedNalcorwellwith15participants.Thesmalltown’s success is largely thanks to Chris Kehoe,LineWorker,whoactedasaHead

HunterandShaver.Chrisroundedupothers to participate in the event, fundraised and has shaved his head. Chris was prompted to help YACC after a visit fromGeoffEaton,FounderandExecutiveDirectorofYoungAdultsCanada.

“IwasinspiredbyGeoff,whoisatwo-timecancersurvivor,”saysChris.“Hecame to Churchill Falls during Safety Week a couple years ago and told us his story of how he dealt with cancer. Afterwards,IemailedGeoffandtoldhimthatIwasinterestedinhelpingout.Heemailed me back almost immediately and took me up on my offer.”

“ShavefortheBraveisgreatorganizationdoing great work for young adults facing cancer,”saidIgloliorte.“We’rehoping even more of our employees get involved next year.”

TolearnmoreaboutShavefor theBraveandYACC,visit www.shaveforthebrave.ca.

“Thanks to Nalcor partnering with YACC, our organization will now be able to effectively reach

more young adult cancer survivors in Newfoundland and Labrador.” Beth Cranston

Twelve of the 15 Churchill Falls Shavers who participated in Shave for the Brave in support of Young Adults Cancer Canada.

John Flynn, Senior System Planning Engineer with newfoundland and labrador Hydro,

gets his head shaved in St. John’s.

Nalcor Energy24

Retirees (October 2011 to May 2012)

Highlights

24 Nalcor Energy

Every year, Nalcor Energy and NewfoundlandandLabradorHydrosupporteducationalandacademicachievementsbyprovidingscholarships to students who achieve academic excellence and are leaders and role models in their schools and communities.

Scholarships are awarded annually to children of employees and retirees of Nalcor Energy companies who achieve high academic standing in high school and who demonstrate a commitment to volunteer in their communities.

Up to 15 scholarships, valued at $1,000,areavailabletograduatingLevelIIIstudentsenrolledinafull-timeprogramofstudyatapost-secondary school to begin in September 2012.ThedeadlinetosubmitanapplicationisAug. 17, 2012.

Applications are available on the GRId or by contacting [email protected]

Nalcor Energy 2012 Scholarship Program

NAmEWayneGreenAnthonyJonesJosephMerriganStanleyBaikieJordanCurlKennethDalleyBernardDaltonJoanDunphyKeithHalfyardReginaldHurleyKennethLyallMadonnaCoishRonald KentAiden WallGeorgeBaggsDavidHayesRobert StoylesClaudeDavisRobertHobbsEdward KingLawrenceMarrieHarveyPayneJosephWalsh

pOsItIONDriverGroundWorkerBuilding/TransportationSupvervisorMobileEquipmentSupervisorFieldSafetyOfficerJourneypersonElectricianPlantOperationsSupervisorMechanicalMaintenanceA-WelderAdminstrative AsstistantAccountingClerkIIIMobileEquipmentOperatorManagerOperations&WorkExecutionAdminstrative AsstistantPlanner-ThermalGenerationBudgetAnalystLineWorkerATerminalMaintenanceAProtection&ControlSupervisorDistributionServicesSupervisorElectrician/OperatorElectricalMaintenanceAGeneralMaintenanceBDriverGroundWorkerLineSuperintendent-TROCentral

lOCAtIONBishop’sFallsHydroPlaceChurchill FallsChurchill FallsChurchill FallsChurchill FallsHolyroodHydroPlaceHydroPlaceChurchill FallsHappyValley-GooseBayHydroPlaceHolyroodHydroPlaceBaieVerteStephenvilleWhitbourneBishop’sFallsHardwoodsBayd’EspoirHolyroodCowHeadBishop’sFalls

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November 2011 Chris boyd,GraduateTrainee,Bayd’Espoir Glenn Greene,MobileEquipmentOperator,ChurchillFalls Jessica Linehan,GraduateTrainee,HydroPlace maria veitch,TransmissionEngineer,HydroPlace martin Luther,StationOperator,ChurchillFalls David royle,MechanicalEngineer,HydroPlace

* David Philpott,ElectricalMaintenanceA,Holyrood

* Tyrone Card,WaterResourcesTechnologist,ChurchillFalls

* michael Conway,AssistantDivisionalController,HydroPlace

* richard Kennedy,ManagerTROLabrador,HappyValley-GooseBay

* Kerwin Wellon,HumanResourcesAssistant,HydroPlace

* Duane Warren,ElectricalMaintenanceA,Holyrood

DeCember 2011

matthew Carter,PlanningEngineer,HydroPlace Kelly Layden,ElectricalEngineer,HydroPlace rodney morgan,DistributionTechnologist,PortSaunders Sabrina morris,HumanResourcesAdvisor,ChurchillFalls Gary Thorne,TerminalMaintenanceA,Whitbourne

* Cathy Ghaney,AdministrativeAssistant,HydroPlace

* rodney Lewis,Rates&FinancialPlanningAnalyst,HydroPlace

* Lee Downer,EquipmentEngineer,Bishop’sFalls

JaNuary 2012 mark best,MechanicalEngineer,HydroPlace albert boyle,ProgramManager,Exploits Nicholas Gale,Supervisor,HydroPlaceOperations&Transportation,

HydroPlace John Noble,ElectricalDesigner,HydroPlace Jonathan Whelan,Protection&ControlEngineer,HydroPlace Walter organ,HydroPlantOperator-Remote,Bayd’Espoir Tim Slaney,Technologist,Whitbourne Sean mullowney,ElectricalEngineer,HydroPlace Trudy Sooley,OfficeClerk,Bayd’Espoir Kenneth Sparkes,EnvironmentalEngineer,HydroPlace

* md. Jakiul Hassan,PlantEngineerLong-TermAssetPlanning, Bayd’EspoirPlant

* Somkene mbakwe,PlantEngineerLong-TermAssetPlanning, Bayd’Espoir

* Philip Winsor,PlantEngineerLong-TermAssetPlanning,Bayd’Espoir

* alex Guilbeault,ElectricalDesignEngineer,HydroPlace

February 2012 robert Coish,SystemsOperationsEngineer,HydroPlace Wallace meade,HydroPlantOperator,Bayd’Espoir

* Derrick Saunders,Surveyor,HydroPlace

* Philip young,WellnessCo-ordinator,HydroPlace

marCH 2012 Jason Dean,SupervisorEnergyControlCentre,HydroPlace anthony o’brien,ManagerOperations&WorkExecution,

HappyValley-GooseBay

baron Snow,IssuingAuthority,ChurchillFalls edward Gallant,InstrumentationTechnologist,Holyrood

* Jamie morgan,ArchitecturalAnalyst,HydroPlace

* amanda Frost,ProjectManager,HydroPlace

* Gordon Simmons,PowerSystemsOperatorApprentice,ChurchillFalls

* Glenn o’brien,DistributionTechnologist,HappyValley-GooseBay

aPrIL 2012 Peter Curtis,MechnicalMaintenanceA-Millwright,Stephenville Nigel Haines,HydroPlantOperator-Remote,StarLake Gordon Hillier,HydroPlantOperator,StarLake David Jarvis,InstrumentationSupervisor,Holyrood Gerald Kennedy,GeneralMaintenanceB,StarLake rick Saunders,StoresWorker,Bayd’Espoir Jabez Lane,Electrician/Operator,Hardwoods Jeff Slaney,OfficeServices/StockClerk,HydroPlace russell White,ShiftSupervisor-EnergyControlCentre,HydroPlace roland andrews,GeneralMaintenanceSupervisor,ChurchillFalls Kent barron,LineWorkerA,Burgeo Chris o’Driscoll,Superintendent,Operations&WorkExecutation-

Transmission&Distribution,Bishop’sFalls Terry o’Neill,DistributionServicesSupervisor,Bishop’sFalls Denise Snow,MaterialsControlClerk,Bishop’sFalls

* Gerald Lamb,HelicopterPilot,ChurchillFalls

* andrew Neil,ThermalPlantOperator,Holyrood

* Chesley Temple,ThermalPlantOperator,Holyrood

* Phil Jewer,Protection&ControlEngineer,HydroPlace

* mike White,GeoscienceTechnologist,HydroPlace

* Jill Henderson,MechanicalEngineer,HydroPlace

* Deric Cameron,Geophysicist,HydroPlace

* Joanne Callahan,HumanResourcesSpecialist-TalentManagement, HydroPlace

may 2012

Craig Sceviour,ElectricalMaintenanceA,Bishop’sFalls Norbert benoit,Technical/ElectricalMaintenanceSupervisorB,

Bayd’Espoir Kirk Davis,StoresWorker,Bishop’sFalls Todd Dominie,ElectricalMaintenanceA,Bayd’Espoir Leon elliott,LineSupervisorHappyValley,HappyValley-GooseBay eric Lilly,MechnicalMaintenanceA-Millwright,Bayd’Espoir Timothy manning,ProjectLeadRamea,HydroPlace

* James Carter,Geologist,HydroPlace

* brian barnes,CommunicationEngineer,HydroPlace

* yusuf babatunde,ReservoirEngineer,HydroPlace

* Todd embryk,StationOperator,ChurchillFalls

* Chad evans,EnvironmentalSpecialist,HydroPlace

* michelle edmunds,HumanResources/LabourRelationsAdvisor, HydroPlace

* Stephen Whelan,PetroleumEngineeringTechnologist,HydroPlace

* ashley reid,ElectricalDesignEngineer,HydroPlace

New Faces / New Places 2011-2012

* New employee

Highlights

Community Investments

Hydro Place, 500 Columbus Drive, P.O. Box 12800St. John’s, NL A1B OC9(709) 737-1440nalcorenergy.com

Community Investment at a Glance 2012

January to May 2012

nalcor and Hydro supported about

230 organizations

Employees donated over

$63,000 to charitable organizations

(supportedbyNalcorandHydro’sEmployeeMatchingandVolunteerContributionPrograms)

About 24% of employees participated

in the Employee volunteerism Program

Arts & Culture

Nalcor’s Community Investment BudgetExpenditure by Focus Area

Hydro’s Community Investment BudgetExpenditure by Focus Area

CommunityEnvironment

Education & Youth Safety & Health

Community

Environment

53%

30%

14%

2%

84%

14%

2%


21 paying kindness forward across newfoundland and labradorthe power contract how are board...

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