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2020 UPS ® Rate and Service Guide Daily Rates Australia Effective July 12, 2020

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Page 1: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

As a global leader in logistics, UPS guaranteed on-time package and freight shipments are just a few of the many deliveries that we make every business day. We also deliver:

• Extensive knowledge and experience from the world’s largest package delivery company to keep you competitive in a rapidly expanding international marketplace.

• Customised solutions and reliable services for shipping, tracking and billing from a global leader in technology to drive greater e� ciency, helping to save you time and reduce costs.

• Sustainable shipping options from one of the most e� cient global transportation networks in the world to help reduce carbon emissions and conserve resources.

All of this helps make the best delivery of all possible — your satisfaction and, most importantly, your customers’ satisfaction. When that’s delivered, we know we’ve done our job.

To learn more about what we can deliver for your business, visit ups.com/solutions/au.

UPS AustraliaBldg 3, 14A Baker StBotany, NSW, 2019

SydneyAustralia

Customer Service HotlineTel: 131 UPS (131 877)

E-Mail: [email protected] - Friday: 08:00 - 20:00

www.ups.com

Subscribe to UPS email

Sign up to receive the electronic copy of Rate Guide and email from UPS, so as to stay on top of the latest promotions, news, critical updates, and announcements. Visit ups.com/subscribe/au to subscribe. Of course, you have the option to opt out whenever you want.

UPS Gets The Job Done.

ups.com®

131 UPS (131 877)

© 2020 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brownare registered trademarks of the United Parcel Service of America, Inc. All rights reserved.

2020 UPS® Rate and Service GuideDaily RatesAustralia E� ective July 12, 2020

Page 2: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

As a global leader in logistics, UPS guaranteed on-time package and freight shipments are just a few of the many deliveries that we make every business day. We also deliver:

• Extensive knowledge and experience from the world’s largest package delivery company to keep you competitive in a rapidly expanding international marketplace.

• Customised solutions and reliable services for shipping, tracking and billing from a global leader in technology to drive greater efficiency, helping to save you time and reduce costs.

• Sustainable shipping options from one of the most efficient global transportation networks in the world to help reduce carbon emissions and conserve resources.

All of this helps make the best delivery of all possible — your satisfaction and, most importantly, your customers’ satisfaction. When that’s delivered, we know we’ve done our job.

To learn more about what we can deliver for your business, visit ups.com/solutions/au.

UPS Gets The Job Done.

ups.com® 131 UPS (131 877)

Page 3: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

1

Note: Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

PACKAGE Service Delivered By Destinations Other Information1-3 DAYSUPS Worldwide Express Plus Guaranteed morning delivery by:

• 8:00 am/ 8:30 am to major cities in the U.S.• 8:30 am to Canada• 9:00 am to major Asian cities, over 4,000 U.S.

cities, and major business centres in Europe• 9:00 am or 11:00 am from worldwide to

selected destinations in your country

To major cities in the U.S., Europe and Asia

• Ideal for urgent shipments• Priority handling• UPS 10 KG Box® and UPS 25 KG

Box® are available for this service

UPS Worldwide Express Guaranteed time-definite delivery by:• 10:30 am, 12:00 noon, 2:00 pm or 3:00

pm to most parts of the U.S., Europe and Asia Pacific, selected areas in the Americas and major cities in Canada

• 12:00 noon or 2:00 pm to most areas in your country

To the U.S., major cities in Canada, Europe and Asia, and selected areas in the Americas

• UPS 10 KG Box and UPS 25 KG Box are available for this service

UPS Worldwide Express Freight® Midday

• Guaranteed time-definite delivery by 12:00 noon or 2:00 pm, within 1-3 business days, depending on destinations

To more than 30 countries and territories worldwide

• Door-to-door and non door-to-door options are available

• For palletised shipments of more than 70 kg

UPS Worldwide Express Freight® • Guaranteed delivery by end-of-day, within 1-3 business days, depending on destinations

To more than 60 countries and territories worldwide

• Door-to-door and non door-to-door options are available

• For palletised shipments of more than 70 kg

UPS Worldwide Express Saver®

• Guaranteed delivery by end-of-day, to over 220 countries and territories worldwide

To over 220countries andterritoriesworldwide

• An economical alternative to UPS Express for speedy and reliable service

• UPS 10 KG Box and UPS 25 KG Box are available for this service

3-5 DAYSUPS Worldwide Expedited • Delivery in as little as three business

days within Asia, and from Asia to major business centres in Europe, and North and South America

Within Asia, and from Asia to major business centres in Europe, and North and South America. Refer to Worldwide Zone Charts for the full list of countries/territories in Asia where this service is guaranteed for import/export

• An economical option for less time-critical shipments

• Day-definite, time-in-transit lets you plan delivery schedule

• Supported by a money-back guarantee for selected countries/territories

AIR FREIGHTService Delivered By Destinations Other Information1-3 DAYSUPS Air Freight Premium Direct®

• Day-specific scheduling, door-to-door service, with delivery within 1-3 days

Available in more than 50 countries and territories

• Ideal for shipments over 70 kg• Convenient and easy shipment

processing for palletised and non-palletised freight

• Door-to-door service with routine customs clearance included

UPS Air Freight Direct® • Day-specific scheduling, airport-to-airport service, with delivery within 1-3 days

Covers nearly everylocation worldwide

• Ideal for shipments over 70 kg• Convenient and easy shipment

processing for palletised and non-palletised freight

• Optional services include collection, delivery and customs clearance

3-5 DAYSUPS Air Freight Consolidated® • Day-specific scheduling, airport-to-airport

service, with delivery within 3-5 daysWorldwide • Ideal for shipments over 70 kg

• Convenient and easy shipment processing for palletised and non-palletised freight

• Optional services include collection, delivery, and customs clearance

UPS International Shipping Services

UPS International

Shipping Services

Page 4: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

2

Billable Weight: Actual or Dimensional?Determining which weight to use in calculating your rate requires that you determine which rule applies. Different rules apply depending on the service selected.

Actual weight is the weight of the package rounded up to the next half kilogram.

Dimensional weight considers density, which is the amount of space a package occupies in relation to its actual weight.

Billable weight is the weight used to calculate the rate. The billable weight will be the greater of the package’s actual or dimensional weight.

Note: Packages that exceed UPS weight and size limit are not accepted for transportation. Contact our Customer Service Representatives for details.

Irregularly-shaped PackagesMeasure boxes or containers that are not rectangular to determine dimensional weight and whether the package is within maximum limits.

Treat the irregularly-shaped package as if it is in a regular rectangular box. Measure the length, width and height of the package from its extreme points.

Step 1Determine the Actual Weight:Use a scale to determine the weight of the package. Increase fractions of a weight to the next half kilogram.

Step 2Determine the Dimensional Weight*:Calculate the cubic size by multiplying the length by the width and by the height (each rounded off to the nearest whole centimetre) of each package.

Divide the cubic size of the package by 5,000 to determine the dimensional weight in kilograms. Increase fractions of a weight to the next half kilogram.

Step 3Select the Proper Zone:Locate the appropriate zone forthe shipment in the zone chart on pages9 to 12.

Step 4Determine the Shipment Weight:Rates for multiple-piece shipments**, which include UPS Express Paks and packages shipped to a single receiver on the same day, are based on the total shipment weight of an individual shipment. This means substantial savings over single-piece rates. To determine a shipment’s total billable weight, use the greater of each package’s actual or dimensional weight.

Additional Information: Weight and Size Limits

• Maximum weight per package is 70 kg.

• Maximum length per package is 274 cm.

• Maximum size per package is 400 cm in length and girth [(2 x width) + (2 x height)] combined.

• There is no limit to the total shipment weight or number of packages in a shipment.

Length

Heigh

t

Width

L W

H

L = Length in centimetresW = Width in centimetresH = Height in centimetres

Dimensional Weight in Kilograms =

L x W x H5,000

* For import shipments, use the origin country unit of measure and dimensional factor to calculate the dimensional weight.

  Dimensional weight

applies to all international shipments except shipments using UPS Express Envelope, UPS 10 KG Box® and UPS 25 KG Box®.

** Multiple-piece shipment refers to a shipment consisting of packages and/or documents sent via a single waybill number.

Note:Future Changes –Rates, charges, serviceexplanation, and servicesare subject to changewithout prior notice.

Determine the Weight and Size UPS Express Services

Page 5: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

3

Billable Weight:Actual or Dimensional?Determining which weight to use in calculating your rate requires that you determine which rule applies.

Actual weight is the weight of the items on the pallet and the weight of the pallet rounded up to the next half kilogram.

Dimensional weight considers pallet density, which is the amount of space a pallet occupies in relation to its actual weight.

Billable weight is the weight used to calculate the rate. The billable weight will be the greater of the pallet’s actual or dimensional weight. A minimal rate may apply.

Step 1Determine the Actual Weight:Actual weight is the weight of the items on the pallet and the weight of the pallet rounded up to the next half kilogram.

Step 2Determine the Dimensional Weight*:Calculate the cubic size by multiplying the length by the width and by the height (each rounded off to the nearest whole centimetre) of each pallet.

Divide the cubic size of the pallet by 5,000 to determine the dimensional weight in kilograms. Increase fractions of a weight to the next half kilogram.

Step 3Determine the Billable Weight:Compare the pallet’s actual weight to the dimensional weight. The greater of the two is the billable weight and should be used to calculate the rate.

For multiple-pallet shipments, add up each pallet’s billable weight to determine the shipment’s billable weight.

Billable Weight Calculatione.g.: A customer has a shipment of three pallets weighing 50 kg, 400 kg and 300 kg. All pallets are the same size with the following dimensions: 122 cm x 102 cm x 150 cm

1. Determine the Actual Weight Actual Weight: 50 kg + 400 kg + 300 kg = 750 kg

2. Determine Dimensional Weight Pallet Dimensional Weight: (122 cm x 102 cm x 150 cm) / 5,000 = 373.5 kg

Shipment Dimensional Weight:

373.5 kg + 373.5 kg + 373.5 kg = 1,120.5 kg

3. Determine Billable Weight Shipment’s Billable Weight:

373.5 kg + 400 kg + 373.5 kg = 1,147 kg

* For import shipments, use the origin country unit of measure and dimensional factor to calculate the dimensional weight.

Note:Future Changes –Rates, charges, serviceexplanation, and services aresubject to change withoutprior notice.

L = Length in centimetresW = Width in centimetresH = Height in centimetres

Dimensional Weight in Kilograms =

L x W x H5,000

L W

H

Determine the Weight and Size UPS Worldwide Express Freight Services

Determ

ine the W

eight and Size

Page 6: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

4

International Dangerous Goods*Dangerous goods are articles or substances which are capable of posing a significant risk to health, safety or property if not handled and shipped in a proper manner. There are various laws, regulations and rules governing the transportation of dangerous goods across international borders. UPS offers a contractual service which ensures that your dangerous goods shipments are handled and shipped in accordance with international and domestic regulations via our global network. The accessible** and inaccessible+ classification applies, depending on Dangerous Goods class. Surcharge applies as follows:

Type of Service

Surcharge (whichever is greater)

Accessible Dangerous

Goods

Inaccessible Dangerous

Goods

• UPS Worldwide Express

• UPS Worldwide Express Saver®

• UPS Worldwide Expedited

A$180 per shipment or A$21.60 per package

A$120 per shipment or A$14.40 per package

• UPS Worldwide Express Freight® Services

A$180 per shipment or A$2.50 per kg

A$120 per shipment or A$1.60 per kg

For a detailed listing of UPS acceptable classes and commodities of dangerous goods, please contact our Customer Service Representatives.

* Export only.

** Accessible Dangerous Goods: Class 1.4 Explosives, Class 2.1 Flammable Gas, Class 2.2 Non-Flammable Gas in Cargo Aircraft Only (CAO) quantities, Class 3 Flammable Liquid, Class 4 Flammable Solid, Dangerous When Wet, Class 5 Oxidisers and Organic Peroxides and Class 8 Corrosives.

+ Inaccessible Dangerous Goods: Class 2.2 Non-Flammable Gas in Passenger (PAX) and Limited (LQ) quantities, Class 6 Toxic and Infectious Substances, Class 7 Radioactive Material and Class 9 Miscellaneous Dangerous Substances.

# “Non-compliance” shall include but not be limited to (a) non-compliance with any UPS shipping requirements or procedures; or any applicable laws or regulations governing air transport including but not limited to the International Air Transport Association regulations; and (b) any mis-declaration, underdeclaration and falsification made; and (c) any breach of or non-compliance with applicable UPS instructions in relation to packing, labelling, marking, handling, declaration and documentation and any process, in connection with and applicable to the content of the shipments.

Note:Conditions and restrictions,including the UPS Termsand Conditions of Service,apply. For details, pleasecontact our CustomerService Representativesor refer to ups.com®.

Future Changes –Rates, charges, serviceexplanation, and servicesare subject to changewithout prior notice.

Services with Additional Charges Contractual

Surcharge for Non-ComplianceUPS will, at its sole discretion, and whether or not the UPS International Dangerous Goods programme applies, charge a surcharge of A$25.20 per package or A$210 per shipment, whichever is higher, for any costs, expenses, damages or losses, including but not limited to the expense of returning the shipment to Shipper and any additional administrative cost incurred by UPS in connection with any incidence of non-compliance#. This surcharge is without prejudice to any other relief or remedy UPS is entitled to.

Dry IceInternational shipments containing Dry Ice (Carbon Dioxide, solid) refrigerating Hazardous or non-Hazardous Materials require either an International Dangerous Goods (IDG) or an International Special Commodities (ISC) contract. A surcharge of A$25 will apply per package or pallet. Dry Ice must be packed in packagings designed and constructed to permit the release of Carbon Dioxide gas to prevent a buildup of pressure that could rupture the packagings. Prepare and process these packages through WorldShip® or UPS CampusShip® shipping systems, UPS® Developer Kit or an approved UPS Ready® solution. For a detailed listing of countries that are able to import or export Dry Ice, please contact our Customer Service Representatives.

Page 7: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

5

UPS Returns*To meet a range of reverse logistics needs and simplify the process of collecting customer returns, UPS offers a variety of returns services. You generate a return label for your customer, or UPS provides your customer with a label via e-mail or mail. The UPS Returns services available are:

Print Return LabelYou generate the label and include it in an outbound shipment or distribute separately to your customer, who then applies the label to the package. Fee: A$1.20

Electronic Return LabelUPS e-mails the label upon your request to your customer, who then prints the label and applies it to the package.Fee: A$1.80

Print and Mail Return LabelUPS prints the label upon your request and mails it to your customer, who applies the label to the package.Fee: A$3.30

UPS Returns Plus*+

UPS brings the return label to your customer’s pickup location when we pick up the return package.

1 UPS Pickup AttemptIf the package cannot be picked up on the first attempt, we will leave the return label at the pickup location.Fee: A$5.50

3 UPS Pickup AttemptsIf the package cannot be picked up on the first attempt, we will attempt to pick up the package on each of the next two business days. If the package cannot be picked up after the third attempt, the return label will be returned. Fee: A$7.90

Declared Value ChargeFor each shipment over A$100, you may purchase additional coverage against loss or damage at A$2.30 for each additional A$100 or fraction thereof. Charges for declared value can be billed to the shipper, the receiver, or to a third party.

Saturday DeliveryDelivery of shipments is available at an additional charge of A$17.10 for each UPS Express Envelope or each shipment of UPS Express Paks and packages. This charge will be billed to the party who bears the shipping charges.

UPS Worldwide Express Freight Services provides Saturday Delivery to select destinations in the U.S. and Canada for an additional charge of A$217 per shipment.

Undeliverable Package Return ChargeShipments refused by the consignee, or which for any other reason cannot be delivered, will be held, and UPS will attempt to contact the shipper for further instructions, including return. Applicable transportation costs plus a A$12 surcharge per undeliverable shipment apply to any return, at the shipper’s expense.

Direct Delivery Only Direct Delivery Only shipments are only delivered to the address on the shipping label and may not be rerouted, redirected or delivered to an alternate address. The shipments are eligible for Hold for Collection at UPS Customer Centre, Reschedule Delivery and Return to Sender. This service is available for residential and commercial shipments. A fee of A$2 applies to each package in the shipment.

* Only available for customers using a UPS compliant shipping system that produces a smart label.

+ Not available for pickup in Asia.

Note:Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

Future Changes – Rates, charges, service explanation, and services are subject to change without prior notice.

Services with Additional Charges Non-Contractual

Services with

Additional C

harges

Page 8: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

6

Address CorrectionAn additional charge of A$15 per package or a maximum of A$66 per shipment may be billed to the shipper for unsuccessful delivery because of an incorrect address, or if addressed to a P.O. Box.

Residential SurchargeUPS provides delivery service to residential addresses as well as business addresses. A residential delivery is one made to a home, including a business operating out of a home. For each residential delivery, an additional charge of A$3.80 per shipment applies. UPS Worldwide Express Freight Services will be charged at A$114.90 per shipment.

Extended Area SurchargeUPS provides a collection delivery service in extended areas as well as urban areas. An additional charge of A$33 per shipment or A$1 per kg applies, whichever is greater, for shipments collected or delivered in an extended area. For a copy of the Extended Area Surcharge points, please download from ups.com/au.

Remote Area SurchargeA charge of A$43 per shipment or A$1.20 per kg applies, whichever is greater, for delivery to or collection from an area beyond UPS extended areas which are less accessible for pickups and deliveries. For a copy of the Remote Area Surcharge points, please download from ups.com/au.

Currency ConversionCharges to a payer’s account in a foreign currency will be converted to the payer’s currency using a weekly exchange rate secured through Major Money Centre Banks, plus an exchange fee equal to 0.75% of the amount converted.

Customs Brokerage ChargesUPS provides customs brokerage service at no additional charge for routine customs clearance, including formal entries for shipments of up to five tariff lines. Additional charges may apply for complex customs clearance procedures and consolidated clearance requirements. For more information, contact our Customer Service Representatives.

Additional Tariff Lines SurchargeUPS provides customs brokerage service for formal entries for shipments of up to five tariff lines at no charge. A fee of A$4 will apply for every additional tariff line thereafter, subject to a maximum charge of A$399.

Pre-Release Notification Surcharge A shipper or consignee may request that UPS notify the consignee prior to submission of an import shipment to customs so that the importer may validate the classification, valuation, or other import information. An additional fee of A$16.60 per shipment will be billed to the importer or to the shipper when the shipper is selected as the payer of the duties and taxes for the shipment.

Duty/Tax Forwarding SurchargeWhen the “Duty/Tax Forwarding Surcharge” billing option is selected, a A$29 surcharge will be billed to the shipper.

Bill Receiver/Freight CollectRefusal FeeAn account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges. A fee of A$19 per shipment will be charged for international shipments with an invalid account number.

Look-up SurchargeFor every international shipment with a missing or invalid account number, for the bill-to party, UPS will perform a “look-up” by tracing the correct account number or creating a temporary account to bill the consignee or third party. A fee of A$10 per shipment will be billed to the shipper for every “look- up” service performed.

Note:Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

Future Changes– Rates, charges, service explanation, and services are subject to change without prior notice.

For additional informationand services, call ourCustomer ServiceRepresentatives at131 UPS (131 877).

Other Additional Charges

Page 9: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

7

Disbursement FeeIn order to expedite customs clearance, UPS may advance duty and taxes on a customer’s behalf. A Disbursement Fee based on the amount advanced will be assessed and billed. The Disbursement Fee for importation into Australia will be 2.5% of the import duties and taxes, or A$20 plus GST per shipment, whichever is greater.

Alternate BrokerConsignees may select their owncustoms broker for customs clearance of their UPS international shipments. UPS will transfer any customs clearance information and documents it has received from the shipper to the consignee or its appointed third-party broker. A charge of A$64.45 (plus GST) per shipment applies.

Other Government Agency (OGA) EntryA shipper or consignee may request UPS to submit clearance documents and/or other additional documents to government agencies other than customs that regulate and control entry of certain commodities into the country. An additional fee of A$30 per shipment applies. Delivery Confirmation Signature Required and Delivery Confirmation Adult Signature RequiredUPS Delivery Confirmation* services are available prior to the release of your shipment.

Both services will require the UPS service provider to request for a signature before releasing the shipment. However, with the Delivery Confirmation Adult Signature Required service, UPS will only release a shipment to an adult (a person of at least 21 years old**) and may request for a government-issued photo identification for age verification. UPS will obtain a signature from the adult recipient and provide printed confirmation of delivery including the signature.

A surcharge of A$4.40 and A$5.50 per shipment will be imposed for Delivery Confirmation Signature Required service and Delivery Confirmation Adult Signature Required service respectively.

Additional Handling Charge+

An additional handling charge of A$11.45 per package will apply to the following:

• Any article that is not fully encased in corrugated cardboard, including but not limited to metal, wood, hard plastic, soft plastic (e.g. plastic bag) or expanded polystyrene foam (e.g. styrofoam)

• Any cylindrical item, such as a barrel, drum, pail, or tyre, that is not fully encased in a corrugated cardboard shipping container

• Any package with the longest side exceeding 122 cm or its second longest side exceeding 76 cm

• Any package with an actual weight greater than 32 kg

• Each package in a shipment where the average weight per package is greater than 32 kg and the weight for each package is not specified on the source document or the UPS automated shipping system used

Oversize Pallet Handling SurchargeAn Oversize Pallet Handling Surcharge of A$339 per pallet will also apply to UPS Worldwide Express Freight Services when a pallet’s dimensions exceed the size or weight restrictions (which vary by origin and destination) as set forth at ups.com/assets/resources/media/wwef_max_dim.pdf.

Large Package Surcharge - Minimum Billable Weight (MBW)A package is considered a “Large Package” when its length plus girth [(2 x width) + (2 x height)] combined exceeds 300 cm, but does not exceed the maximum UPS size of 400 cm.

Large Packages are subject to a minimum billable weight of 40 kg, at a surcharge of A$68 per package.

An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.

Over Maximum Limits FeeUPS small package services do not accept shipments exceeding the following weight and dimensions. If in UPS’s discretion, UPS does accept shipments exceeding these maximum limits, an Over Maximum Limits Fee of A$270.80 per package will apply to the following:

• Maximum weight per package of 70 kg

• Maximum length per package of 274 cm

• Maximum size per package of 400 cm in length and girth [(2 x width) + (2 x height)] combined

For shipments exceeding the above dimensions, please refer to UPS Worldwide Express Freight Services on page 1 of this guide for more details.

* Only available for customers using a UPS compliant shipping system that produces a smart label.

** UPS is not liable for inaccurate age assessment.

+ UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS’s sole discretion, requires special handling.

Note:Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

Future Changes– Rates, charges, service explanation, and services are subject to change without prior notice.

For additional information and services, call our Customer Service Representatives at 131 UPS (131 877).

Other A

dditional Charges

Other Additional Charges(Continued)

Page 10: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

8

UPS Import Control®*#

Provide your exporter with shipping labels and commercial invoice to be attached to an import shipment. Labels and commercial invoice can be sent with a UPS driver for collection, by e-mail, mail or printed for distribution at your discretion. This service allows the importer to control creation of shipment labels, commercial invoice and billing. The UPS Import Services available are: Print LabelYou generate the label and include it in an outbound shipment or distribute separately to your customer, who then applies the label to the package.Fee: A$1.20 Electronic LabelUPS e-mails the label upon your request to your customer, who then prints the label and applies it to the package. Fee: A$1.80 Print and Mail LabelUPS prints the label upon your request and mails it to your customer, who applies the label to the package.Fee: A$3.30 1 UPS Pickup Attempt Label**If the package cannot be picked up on the first attempt, we will leave the printed label at the pickup location.Fee: A$5.50 3 UPS Pickup Attempts Label**If the package cannot be picked up on the first attempt, we will attempt to pick up the package on each of the next two business days. If the package cannot be picked up after the third attempt, the label will be returned.Fee: A$7.90

Commercial Invoice Removal*#

Provides an importer with the option to have the commercial invoice removed from an Import Control shipment prior to delivery. The service provides importers with the flexibility of routing shipments directly to their buyer while keeping the value of goods confidential.Fee: A$23.40 per shipment

UPS Carbon Neutral*Offset the climate impact of your shipping with UPS carbon neutral. When you select UPS carbon neutral during shipment preparation, UPS will purchase offsets to mitigate the carbon (CO2) emissions associated with the transport of your shipment.Fee: A$0.90 per package

UPS Worldwide Express Freight Services will be charged at A$20.90 per pallet.

Delivery Reattempt One delivery attempt is included in the rate. Additional delivery attempts will be charged at A$50.10 for each shipment of UPS Worldwide Express Freight Services.

Prohibited Item Fee Shipments that are tendered to UPS in contravention of or not in compliance with applicable laws and regulations or UPS’s terms and conditions of service or contractual service (including, but not limited to, prohibited shipments or shipments that UPS does not accept or regularly provide service for without an exception) are subject to a fee of A$203.10 per package. This fee is without prejudice and in addition to the shipper’s responsibility for all other sums that UPS may incur and claims against UPS resulting from the contravention or non-compliance.

Local Taxes and DutiesAll rates exclude any taxes, duties and surcharges that may be imposed pursuant to local regulations.

Security FeeA security fee will apply to all international shipments. A fee of A$0.55 per shipment is charged for export shipments. A fee of A$10.95 (plus GST) per shipment is charged for import shipments.

Fuel SurchargeFor information on prevailing fuel surcharges, please refer to ups.com®.

* Only available for customers using a UPS compliant shipping system that produces a smart label.

** Not available for pickup in Asia.

# UPS Import Control is available only in countries where UPS pickup services are available.

Note:Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

Future Changes– Rates, charges, service explanation, and services are subject to change without prior notice.

For additional information and services, call our Customer Service Representatives at 131 UPS (131 877).

Other Additional Charges(Continued)

Page 11: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

Worldwide Zone ChartUPS Express Services

Worldw

ide Zone Chart

9

Afghanistan - - 9 9 9 9 9 -

Aland Island (Finland)* - - 7 7 7 7 7 7

Albania 9 9 9 9 9 9 9 -

Algeria - 9 9 9 9 9 9 -

American Samoa - 4 4 4 4 4 4 -

Andorra - 6 6 6 - - - -

Angola - - 9 9 9 9 9 -

Anguilla - - 8 8 9 9 9 -

Antigua and Barbuda - - 8 8 9 9 9 -

Argentina* - 8 8 8 9 9 9 9

Armenia 9 9 9 9 8 8 8 -

Aruba - 8 8 8 9 9 9 -

Austria* 7 7 7 7 7 7 7 7

Azerbaijan - - 9 9 9 9 9 -

Azores (Portugal)* - - 7 7 - 7 7 -

Bahamas* - 8 8 8 9 9 9 -

Bahrain 8 8 8 8 9 9 9 9

Bangladesh - 8 8 8 - - 9 -

Barbados - 8 8 8 9 9 9 -

Belarus/ Byelorussia* 9 9 9 9 9 9 9 -

Belgium 6 6 6 6 6 6 6 6

Belize - - 9 9 - - - -

Benin - - 9 9 9 9 9 -

Bermuda - 8 8 8 9 9 9 -

Bhutan - 8 8 8 9 9 9 -

Bolivia - 8 8 8 9 9 9 -

Bonaire, St. Eustatius, Saba - - 8 8 - 9 9 -

Bosnia and Herzegovina 9 9 9 9 9 9 9 -

Botswana - - 9 9 9 9 9 -

Brazil* 8 8 8 8 8 8 8 8

British Virgin Islands - - 8 8 9 9 9 -

Brunei* - 4 4 4 4 4 4 -

Country/Territory Export Zones Import Zones

ExpeditedExpressSaver

ExpressExpressPlusExpeditedExpress

SaverExpressExpress

Plus

Buesingen (Germany)* - - 6 6 - - - -

Bulgaria 8 8 8 8 8 8 8 8

Burkina Faso - - 9 9 9 9 9 -

Burundi - - 9 9 - 9 9 -

Cambodia* - 9 9 9 9 9 9 -

Cameroon - - 9 9 9 9 9 -

Campione/ Lake Lugano (Italy)* - - 6 6 6 6 6 6

Canada* 5 5 5 5 5 5 5 5

Canary Islands (Spain)* - - 7 7 - 7 7 -

Cape Verde - - 9 9 9 9 9 -

Cayman Islands - - 8 8 9 9 9 -

Central African Republic - - 9 9 - - - -

Ceuta (Spain)* - - 7 7 - - - -

Chad - - 9 9 8 8 8 -

Chile* - 8 8 8 9 9 9 9

China Mainland (Excluding Southern China Mainland)*#

3 3 3 3 - - 4 4

Southern China Mainland+*# 10 10 10 10 - - 10 10

Colombia* - 8 8 8 9 9 9 9

Comoros - - 9 9 9 9 9 -

Congo (Brazzaville) - - 9 9 9 9 9 -

Congo, Democratic Republic of - - 9 9 9 9 9 -

Cook Islands - - 4 4 - - - -

Costa Rica* - - 8 8 9 9 9 9

Cote d'Ivoire (Ivory Coast) - - 9 9 9 9 9 -

Croatia* - 8 8 8 9 9 9 9

Curacao - 8 8 8 - 9 9 -

Cyprus 9 9 9 9 9 9 9 -

Czech Republic* 8 8 8 8 7 7 7 7

Denmark* 7 7 7 7 7 7 7 7

Djibouti - - 9 9 9 9 9 -

Dominica - - 9 9 9 9 9 -

Dominican Republic* - 9 9 9 9 9 9 9

Country/Territory Export Zones Import Zones

ExpeditedExpressSaver

ExpressExpressPlusExpeditedExpress

SaverExpressExpress

Plus

+ Southern China Mainland includes Fujian, Hainan, Hunan, Yunnan, Jiangxi, Guangxi, Guangdong Provinces and Chongqing City only.

* Extended Area Surcharge or Remote Area Surcharge may be applicable to specific points within this country. For more details, please visit ups.com® or contact our Customer Service Representatives at 131 UPS (131 877).

# UPS Worldwide Expedited is a guaranteed service in this country/territory for import/export.

Note:Future Changes –Rates, charges, service explanation, and services are subject to change without prior notice.

International Shipments:Visit ups.com® or contact our Customer Service Representatives at 131 UPS (131 877) for information regarding international shipments, including:

- Service options- Time in transit- Guarantee details- Billing options- Service notes- Commodity classifications- Prohibited articles- Destination/Origin

Country served- UPS Terms and Conditions

of Service

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Worldwide Zone ChartUPS Express Services

10

Ecuador* - 8 8 8 9 9 9 9

Egypt - 9 9 9 9 9 9 9

El Salvador* - - 8 8 9 9 9 9

England (United Kingdom)* 5 5 5 5 6 6 6 6

Equatorial Guinea - - 9 9 - - - -

Eritrea - - 9 9 8 8 8 -

Estonia - 9 9 9 8 8 8 8

Ethiopia - - 9 9 9 9 9 -

Faroe Islands - - 8 8 - - - -

Fiji - 2 2 2 4 4 4 -

Finland* - 7 7 7 7 7 7 7

France* 6 6 6 6 6 6 6 6

French Guiana - 8 8 8 - - - -

French Polynesia - - 4 4 9 9 9 -

Gabon - - 9 9 8 8 8 -

Gambia - 9 9 9 8 8 8 -

Georgia* 9 9 9 9 8 8 8 -

Germany* 6 6 6 6 6 6 6 6

Ghana - - 9 9 9 9 9 -

Gibraltar - - 8 8 8 8 8 -

Greece* - 7 7 7 7 7 7 7

Greenland - - 9 9 - - - -

Grenada - - 8 8 9 9 9 -

Guadeloupe* - 8 8 8 9 9 9 -

Guam - 4 4 4 9 9 9 -

Guatemala* - 9 9 9 9 9 9 9

Guernsey (Channel Islands) - 6 6 6 7 7 7 7

Guinea - - 9 9 8 8 8 -

Guinea-Bissau - - 9 9 9 9 9 -

Guyana* - - 9 9 9 9 9 -

Haiti* - - 9 9 9 9 9 9

Heligoland (Germany)* - - 6 6 6 6 6 6

ExpeditedExpressSaver

ExpressExpressPlusExpeditedExpress

SaverExpressExpress

Plus

Honduras* - 9 9 9 9 9 9 9

Hong Kong SAR, China# 2 2 2 2 - - 3 3

Hungary* 8 8 8 8 7 7 7 7

Iceland - 9 9 9 9 9 9 -

India* 4 4 4 4 - - 3 3

Indonesia*# - 2 2 2 - - 4 4

Iraq - - 9 9 9 9 9 -

Ireland, Republic of 6 6 6 6 7 7 7 7

Israel - 9 9 9 8 8 8 8

Italy* 6 6 6 6 6 6 6 6

Jamaica* - 8 8 8 9 9 9 -

Japan*# - 3 3 3 - - 4 4

Jersey (Channel Islands) - 6 6 6 7 7 7 7

Jordan - 9 9 9 9 9 9 -

Kazakhstan* - 9 9 9 9 9 9 9

Kenya - 9 9 9 9 9 9 9

Kirghizia (Kyrgyzstan) - 9 9 9 9 9 9 -

Kiribati - - 4 4 - - - -

Korea, South# - 3 3 3 - - 3 3

Kosovo 9 9 9 9 9 9 9 -

Kosrae (Micronesia, Federated States of) - - 4 4 - - - -

Kuwait 9 9 9 9 9 9 9 9

Laos - 9 9 9 9 9 9 -

Latvia - 9 9 9 8 8 8 8

Lebanon - 9 9 9 8 8 8 -

Lesotho - - 9 9 - 9 9 -

Liberia - - 9 9 9 9 9 -

Libyan Arab Jamahiriya - - 9 9 9 9 9 -

Liechtenstein* - 7 7 7 7 7 7 7

Lithuania - 9 9 9 8 8 8 8

Livigno (Italy)* - - 6 6 6 6 6 6

Luxembourg 6 6 6 6 6 6 6 6

ExpeditedExpressSaver

ExpressExpressPlusExpeditedExpress

SaverExpressExpress

Plus

(Continued)Country/Territory Export Zones Import Zones Country/Territory Export Zones Import Zones

International Shipments:Visit ups.com® or contact our Customer Service Representatives at 131 UPS (131 877) for information regarding international shipments, including:

- Service options- Time in transit- Guarantee details- Billing options- Service notes- Commodity classifications- Prohibited articles- Destination/Origin

Country served- UPS Terms and Conditions

of Service

* Extended Area Surcharge or Remote Area Surcharge may be applicable to specific points within this country. For more details, please visit ups.com®

or contact our Customer Service Representatives at 131 UPS (131 877).

# UPS Worldwide Expedited is a guaranteed service in this country/territory for import/export.

Note:Future Changes – Rates, charges, service explanation, and services are subject to change without prior notice.

Page 13: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

Worldwide Zone ChartUPS Express Services

Worldw

ide Zone Chart

11

International Shipments:Visit ups.com® or contact our Customer Service Representatives at 131 UPS (131 877) for information regarding international shipments, including:

- Service options- Time in transit- Guarantee details- Billing options- Service notes- Commodity classifications- Prohibited articles- Destination/Origin

Country served- UPS Terms and Conditions

of Service

Macau SAR, China# - 2 2 2 - - 3 -

Macedonia (FYROM) 9 9 9 9 9 9 9 -

Madagascar - 9 9 9 9 9 9 -

Madeira (Portugal)* - - 7 7 - 7 7 -

Malawi - 9 9 9 8 8 8 -

Malaysia*# - 2 2 2 - - 2 2

Maldives - 9 9 9 - - 9 9

Mali - - 9 9 8 8 8 -

Malta - 9 9 9 8 8 8 -

Marshall Islands - - 4 4 - - - -

Martinique - - 8 8 9 9 9 -

Mauritania - 9 9 9 9 9 9 -

Mauritius - 9 9 9 9 9 9 -

Mayotte - - 9 9 9 9 9 -

Melilla (Spain)* - - 7 7 - - - -

Mexico* 5 5 5 5 5 5 5 5

Micronesia, Federated States of - 4 4 4 - - - -

Moldova* 9 9 9 9 9 9 9 -

Monaco (France)* - 6 6 6 6 6 6 6

Mongolia - - 4 4 - - 9 -

Montenegro 9 9 9 9 9 9 9 -

Montserrat - - 8 8 9 9 9 -

Morocco - 9 9 9 9 9 9 9

Mount Athos (Greece)* - - 7 7 7 7 7 7

Mozambique - - 9 9 - 9 9 -

Myanmar - 9 9 9 9 9 9 9

Namibia - 9 9 9 9 9 9 -

Nepal* - 9 9 9 - - 4 -

Netherlands (Holland)* 6 6 6 6 6 6 6 6

New Caledonia - 4 4 4 9 9 9 -

New Zealand*# - 1 1 1 - - 1 1

Nicaragua - - 9 9 9 9 9 9

Niger - 9 9 9 8 8 8 -

Nigeria* - 9 9 9 9 9 9 9

Norfolk Island (Australia)* - - - - - - - -

Northern Ireland (United Kingdom)* 5 5 5 5 6 6 6 6

Northern Mariana Islands* - - 4 4 9 9 9 -

Norway* 7 7 7 7 7 7 7 7

Oman - 9 9 9 9 9 9 9

Pakistan* - 8 8 8 4 4 4 4

Palau - - 4 4 - - - -

Panama* - 9 9 9 9 9 9 9

Papua New Guinea - 4 4 4 - - - -

Paraguay - - 8 8 9 9 9 -

Peru* - - 8 8 9 9 9 9

Philippines*# - - 2 2 - - 3 3

Poland* 6 6 6 6 7 7 7 7

Ponape (Micronesia, Federated States of) - - 4 4 - - - -

Portugal* 7 7 7 7 7 7 7 7

Puerto Rico* - 5 5 5 5 5 5 5

Qatar - 9 9 9 9 9 9 9

Reunion Island - 9 9 9 9 9 9 -

Romania 8 8 8 8 8 8 8 8

Rota (Northern Mariana Islands)* - - 4 4 - - 9 -

Russia* 8 8 8 8 7 7 7 7

Rwanda - - 9 9 - 9 9 -

Saipan (Northern Mariana Islands)* - 4 4 4 - - 9 -

Samoa - 4 4 4 4 4 4 -

San Marino - - 6 6 6 6 6 6

Saudi Arabia 9 9 9 9 9 9 9 9

Scotland (United Kingdom)* 5 5 5 5 6 6 6 6

Senegal - 9 9 9 9 9 9 -

Serbia 9 9 9 9 9 9 9 -

Seychelles - - 9 9 9 9 9 -

(Continued)

ExpeditedExpressSaverExpressExpress

PlusExpeditedExpressSaverExpressExpress

Plus ExpeditedExpressSaverExpressExpress

PlusExpeditedExpressSaverExpressExpress

Plus

* Extended Area Surcharge or Remote Area Surcharge may be applicable to specific points within this country. For more details, please visit ups.com®

or contact our Customer Service Representatives at 131 UPS (131 877).

# UPS Worldwide Expedited is a guaranteed service in this country/territory for import/export.

Note:Future Changes – Rates, charges, service explanation, and services are subject to change without prior notice.

Country/Territory Export Zones Import Zones Country/Territory Export Zones Import Zones

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Worldwide Zone ChartUPS Express Services

12

Tortola (British Virgin Islands) - - 8 8 - 9 9 -

Trinidad & Tobago* - 8 8 8 9 9 9 -

Truk (Micronesia, Federated States of) - - 4 4 - - - -

Tunisia - 9 9 9 - - - -

Turkey 8 8 8 8 7 7 7 7

Turkmenistan - - 8 - - - 9 -

Turks & Caicos Islands - - 8 8 - 8 8 -

Tuvalu - - 4 4 - - - -

U.S. Virgin Islands - - 8 8 9 9 9 -

Uganda - - 9 9 9 9 9 -

Ukraine* 9 9 9 9 8 8 8 -

Union Islands (St. Vincent & the Grenadines) - - 9 9 - 9 9 -

United Arab Emirates 8 8 8 8 9 9 9 9

United Kingdom* 5 5 5 5 6 6 6 6

United States* 5 5 5 5 5 5 5 5

Uruguay - - 8 8 9 9 9 -

Uzbekistan - - 9 9 9 9 9 -

Vanuatu - 4 4 4 - - - -

Vatican City (Italy)* 6 6 6 6 6 6 6 6

Venezuela* - - 8 8 9 9 9 9

Vietnam*# 2 2 2 2 - - 2 2

Virgin Gorda (British Virgin Islands) - - 8 8 9 9 9 -

Wales (United Kingdom)* 5 5 5 5 6 6 6 6

Wallis & Futuna Islands - 4 4 4 - - - -

Yap (Micronesia, Federated States of) - - 4 4 - - - -

Yemen, Republic of - - 9 9 9 9 9 -

Zambia - - 9 9 9 9 9 -

Zimbabwe - - 9 9 9 9 9 -

ExpeditedExpressSaverExpressExpress

PlusExpeditedExpressSaverExpressExpress

Plus

Sierra Leone - - 9 9 9 9 9 -

Singapore# 2 2 2 2 - - 2 2

Slovakia 8 8 8 8 8 8 8 8

Slovenia 9 9 9 9 8 8 8 8

Solomon Islands - 4 4 4 - - - -

South Africa* 7 7 7 7 8 8 8 8

Spain* 7 7 7 7 7 7 7 7

Sri Lanka* - 8 8 8 - - 9 -

St. Barthelemy - - 8 8 - 9 9 -

St. Christopher (St. Kitts) - - 8 8 - 9 9 -

St. Croix (U.S. Virgin Islands) - - 8 8 - 9 9 -

St. John (U.S. Virgin Islands) - - 8 8 - 9 9 -

St. Kitts and Nevis - 8 8 8 9 9 9 9

St. Lucia - 8 8 8 9 9 9 9

St. Maarten, St. Martin - - 8 8 - 9 9 -

St. Thomas (U.S. Virgin Islands) - - 8 8 - 9 9 -

St. Vincent & the Grenadines - - 9 9 9 9 9 -

Suriname - 9 9 9 9 9 9 -

Swaziland - - 9 9 - 9 9 -

Sweden* 7 7 7 7 7 7 7 7

Switzerland* 7 7 7 7 7 7 7 7

Tahiti (French Polynesia) - 4 4 4 - - 9 -

Taiwan, China*# - 3 3 3 4 4 4 4

Tanzania, United Republic of - - 9 9 9 9 9 -

Thailand*# 2 2 2 2 - - 2 2

Timor-Leste - - 4 4 - - - -

Tinian (Northern Mariana Islands)* - - 4 4 - - 9 -

Togo - - 9 9 9 9 9 -

Tonga - - 4 4 - - - -

ExpeditedExpressSaverExpressExpress

PlusExpeditedExpressSaverExpressExpress

Plus

(Continued)

International Shipments:Visit ups.com® or contact our Customer Service Representatives at 131 UPS (131 877) for information regarding international shipments, including:

- Service options- Time in transit- Guarantee details- Billing options- Service notes- Commodity classifications- Prohibited articles- Destination/Origin

Country served- UPS Terms and Conditions

of Service

* Extended Area Surcharge or Remote Area Surcharge may be applicable to specific points within this country. For more details, please visit ups.com®

or contact our Customer Service Representatives at 131 UPS (131 877).

# UPS Worldwide Expedited is a guaranteed service in this country/territory for import/export.

Note:Future Changes – Rates, charges, service explanation, and services are subject to change without prior notice.

Country/Territory Export Zones Import Zones Country/Territory Export Zones Import Zones

Page 15: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

13

+ Southern China Mainland includes Fujian, Hainan, Hunan, Yunnan, Jiangxi, Guangxi, Guangdong Provinces and Chongqing City only.

* Extended Area Surcharge or Remote Area Surcharge may be applicable to specific points within this country. For more details, please visit ups.com® or contact our Customer Service Representatives at 131 UPS (131 877).

Note:Future Changes –Rates, charges, serviceexplanation, and servicesare subject to changewithout prior notice.

For additional informationand services, call ourCustomer ServiceRepresentatives at131 UPS (131 877).

Worldwide Zone ChartUPS Worldwide Express Freight Services

Worldw

ide Zone ChartCountry/Territory Export Import

WWEF WWEFMidday WWEF WWEF

Midday

Argentina* 8 - 9 9

Austria* 7 7 7 7

Bahrain 8 - 9 9

Bangladesh 8 - 9 9

Belgium 6 6 6 6

Brazil* 8 - 8 8

Bulgaria - - 8 8

Canada* 5 5 5 5

Chile* 8 8 9 9

China Mainland (Excluding Southern China Mainland)* 3 - 4 4

Southern China Mainland+* 10 - 10 10

Colombia* 8 - 9 9

Costa Rica* 8 8 9 9

Croatia - - 9 -

Czech Republic* 8 8 7 7

Denmark* 7 7 7 7

Dominican Republic* 9 - 9 9

Ecuador* 8 - 9 9

El Salvador* 8 - 9 9

Finland* 7 7 7 7

France* 6 6 6 6

Germany* 6 6 6 6

Greece* 7 7 7 7

Guatemala* 9 - 9 9

Honduras* 9 - 9 9

Hong Kong SAR, China 2 2 3 3

Hungary* 8 8 7 7

India* 4 4 - -

Indonesia* 2 - 4 4

Ireland, Republic of 6 6 7 7

Israel 9 9 8 8

Italy* 6 6 6 6

Japan* 3 3 4 4

Korea, South 3 3 3 3

Kuwait 9 - - -

Liechtenstein* 7 - 7 7

Country/Territory Export Import

WWEF WWEFMidday WWEF WWEF

Midday

Luxembourg 6 - 6 6

Malaysia* 2 2 2 2

Malta 9 - 8 8

Mexico* 5 5 5 5

Morocco 9 - 9 9

Netherlands (Holland)* 6 6 6 6

New Zealand* 1 - 1 1

Nicaragua 9 - 9 9

Nigeria* 9 9 9 9

Norway* 7 - 7 7

Oman 9 9 9 9

Pakistan 8 - 4 4

Panama* 9 - 9 9

Philippines* 2 - 3 3

Poland* 6 6 7 7

Portugal* 7 7 7 7

Puerto Rico* 5 5 5 5

Qatar 9 - 9 9

Romania - - 8 8

Saudi Arabia 9 - 9 9

Serbia - - 9 9

Singapore 2 - 2 2

Slovakia 8 - 8 8

South Africa 7 - 8 8

Spain* 7 7 7 7

Sri Lanka 8 - 9 9

Sweden* 7 7 7 7

Switzerland* 7 7 7 7

Taiwan, China* 3 3 4 4

Thailand* 2 2 2 2

Tunisia 9 - 9 9

Turkey 8 8 7 7

United Arab Emirates 8 8 9 9

United Kingdom* 5 5 6 6

United States* 5 5 5 5

Vietnam* 2 - 2 2

Page 16: 2020 UPS Rate and Service Guide...Customer Service Hotline Tel: 131 UPS (131 877) E-Mail: custsvcauen@ups.com Monday - Friday: 08:00 - 20:00 Subscribe to UPS email Sign up to receive

Export – UPS Worldwide ExpressUPS Express Envelope and Documents

72.10 88.30 91.90 103.70 103.90 123.60 127.80 133.60 174.50 88.90

0.5 72.10 88.30 91.90 103.70 103.90 123.60 127.80 133.60 174.50 88.90

1.0 91.10 116.70 127.10 140.70 140.60 159.70 166.80 173.10 222.40 123.40

1.5 108.90 145.30 161.70 178.20 178.00 195.60 205.20 209.10 270.00 156.80

2.0 126.80 176.80 196.10 210.80 212.60 231.60 243.50 245.60 309.50 190.50

2.5 144.80 208.10 230.60 243.80 249.40 267.40 281.90 284.40 349.30 223.80

3.0 159.40 228.00 256.20 269.20 271.90 295.70 307.60 318.00 385.70 248.80

3.5 174.40 248.10 282.10 294.60 297.30 323.60 333.40 354.10 422.20 273.40

4.0 189.40 266.60 300.40 319.90 320.00 351.80 361.80 390.20 458.70 291.50

4.5 204.20 284.90 319.00 345.50 342.80 379.90 389.90 426.30 495.10 309.20

5.0 219.00 303.50 337.40 370.60 365.30 408.00 418.50 462.80 531.60 327.30

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

UPS ExpressEnvelope+

0.5 98.90 119.50 130.60 141.00 139.10 159.30 164.70 165.70 200.70 126.60

1.0 114.90 146.80 165.70 178.40 175.90 196.60 208.00 213.40 249.90 160.50

1.5 131.50 173.80 200.70 215.70 213.10 234.00 251.10 261.10 299.20 194.50

2.0 147.80 200.90 235.60 253.10 249.90 271.60 294.40 309.00 348.30 228.50

2.5 164.10 227.80 270.60 290.70 287.00 309.10 337.90 356.80 397.70 262.50

3.0 180.50 247.90 289.50 314.60 308.00 340.30 366.50 386.10 426.20 280.80

3.5 196.70 268.00 308.70 338.60 329.20 371.70 395.80 415.30 454.70 299.30

4.0 213.50 282.30 327.80 362.50 350.10 402.90 424.60 444.80 483.50 317.70

4.5 229.70 295.60 346.60 386.60 371.20 434.10 453.40 474.10 512.20 336.30

5.0 246.20 309.10 365.80 410.50 392.00 465.30 482.20 503.50 540.70 354.70

5.5 253.70 321.40 376.10 422.60 411.50 484.20 503.10 518.70 569.30 364.70

6.0 261.40 333.30 386.40 434.40 430.90 503.20 523.90 534.30 597.80 374.70

6.5 269.20 345.60 396.50 446.60 450.60 521.90 544.70 549.80 626.50 384.60

7.0 276.80 357.60 406.90 458.30 465.20 540.80 565.50 571.00 655.10 394.60

7.5 284.30 369.70 417.10 470.30 484.60 559.90 586.20 586.40 683.90 404.70

8.0 288.70 381.00 425.70 480.70 494.80 571.00 597.60 600.60 698.00 413.20

8.5 293.20 392.40 434.50 491.20 505.20 581.80 608.90 614.50 712.40 421.70

9.0 297.80 403.50 443.50 501.70 516.10 592.90 619.70 622.20 726.60 430.00

9.5 302.20 415.10 452.20 511.90 526.30 603.90 630.90 636.00 740.90 438.50

10.0 306.60 426.70 460.90 522.50 537.00 614.90 642.10 649.90 755.40 447.10

10.5 312.50 442.40 471.30 536.80 549.20 629.00 654.90 667.00 771.30 457.20

11.0 315.90 453.80 477.10 545.80 556.50 640.00 664.50 683.90 787.20 462.90

11.5 318.70 465.30 483.10 555.00 563.30 651.30 674.40 700.90 803.20 468.60

12.0 321.90 476.80 489.10 563.90 570.20 662.10 684.00 717.60 819.10 474.40

12.5 325.00 488.20 494.70 573.00 577.20 673.30 693.90 744.10 834.60 480.10

13.0 327.90 492.60 499.40 580.80 584.20 678.00 700.30 771.50 860.20 484.30

13.5 330.90 497.00 504.00 588.50 591.10 682.50 707.00 791.60 885.60 488.60

14.0 334.00 501.20 508.30 596.40 598.40 687.20 713.60 811.30 911.00 493.00

14.5 336.90 505.70 512.70 603.80 605.50 691.70 720.20 831.70 936.30 497.40

15.0 339.70 510.00 517.20 611.70 612.50 696.20 726.70 851.50 962.10 501.60

15.5 342.80 513.40 524.70 614.80 620.10 699.60 733.00 861.00 985.70 508.80

16.0 345.90 516.40 531.90 618.00 621.80 702.80 739.40 870.50 1,009.40 516.00

16.5 349.10 519.80 539.20 620.90 623.40 705.50 745.50 880.00 1,033.10 522.90

17.0 352.00 522.80 546.30 624.00 625.10 708.90 751.60 889.40 1,033.90 530.10

17.5 355.30 526.20 553.70 627.10 626.80 712.10 758.10 898.90 1,035.00 537.40

18.0 358.10 529.40 561.20 628.70 628.60 715.30 764.70 905.00 1,035.90 545.90

18.5 361.10 532.40 568.40 630.20 630.10 716.90 770.90 911.00 1,036.70 553.10

19.0 364.20 535.40 575.70 631.40 631.80 718.60 777.50 917.20 1,037.40 560.30

19.5 366.90 538.60 583.10 632.80 633.20 720.30 779.30 923.40 1,038.40 567.20

20.0 369.80 541.40 592.20 634.20 634.60 724.30 781.30 929.50 1,039.10 577.90

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

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Zone6

Zone7

Zone8

Zone9

Non-Documents

UPS Worldwide ExpressFor all your urgent shipments,UPS Worldwide Express guarantees delivery by10:30 am, 12:00 noon, 2:00 pm or 3:00 pm to most parts of the U.S., Europe and Asia Pacific, selected areas in the Americas and major cities in Canada.*

UPS Worldwide Express PlusFor time-definite delivery of your extremelyurgent shipments, UPS Worldwide Express Plusguarantees delivery by 8:00 am/8:30 am tomajor cities in the U.S.; 8:30 am to Canada;9:00 am to major Asian cities, over 4,000 U.S.cities and major business centres in Europe.*

Add A$80 to the appropriateUPS Worldwide Express rate for eachUPS Worldwide Express Plus shipment.

For document shipments weighing over 5.0 kg,refer to the UPS Worldwide ExpressNon-Document rates.

Rates shown are in Australian Dollars without GST,and apply to shipments originating from Australia.

* Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

+ There is a weight limit of 0.5 kg for documents enclosed in an Express Envelope. Document or Non-Document rates will apply for envelopes weighing over 0.5 kg.

Note:Future Changes –Rates, charges, service explanation, and services are subjectto change without prior notice.

Zone10

Zone10

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Export – UPS Worldwide Express

123.20

Non-Documents (Continued)

For UPS 10 KG Box and UPS 25 KG Box, the shipping charges will be billed to shipper, duty and tax will bebilled to receiver. Conditions and restrictions, including the UPS Terms and Conditions of Service, apply.For details, please contact our Customer Service Representatives or refer to ups.com®.

* The UPS 10 KG Box is designed to hold a maximum weight of 15 kg. The UPS 25 KG Box is designed to hold a maximum weight of 30 kg. It is not recommended that shipments sent in the respective boxes exceed the maximum weight limits.

# In some instances, shipments may be more economically charged if rated at a higher billable weight than the actual billable weight (“Deficit Weight Billing”, or “DWB”). The UPS billing system will compute both amounts using the gross shipping rates and take the lower of the two before applying any customized incentives to finalize the charges. DWB is applied by default. If you encounter any billing issues due to DWB and/or wish to opt out of DWB for actual billable weight of the shipment to be charged in all instances, please contact your sales representative.

Note:Future Changes –Rates, charges, service explanation, and services are subjectto change without prior notice.

Rates shown are in Australian Dollars without GST,and apply to shipments originating from Australia.

21-44 17.70 24.20 28.00 29.40 31.40 35.50 37.70 45.20 50.50 27.30

45-70 17.00 21.70 25.70 26.90 30.70 35.20 37.40 42.80 50.00 25.20

71-99 16.40 20.00 23.50 24.50 30.00 31.80 34.00 40.10 47.90 23.50

100-299 16.10 19.90 23.20 24.10 29.60 30.10 32.30 39.50 45.60 23.00

300 and above 15.60 19.20 23.10 23.30 28.50 28.70 31.10 39.10 44.80 22.30

For shipment weight above 20 kg (Price per kg unless Deficit Weight# applies)

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

Zone10

UPS 10 KG Box® and UPS 25 KG Box®

UPS 10 KG Box (42 cm x 34 cm x 27 cm)A special flat rate applies for shipments weighing up to 10 kg.*

UPS 25 KG Box (50 cm x 45 cm x 34 cm)A special flat rate applies for shipments weighing up to 25 kg.*

Flat Rate Add on per kgup to 30 kg

For shipmentweight above30 kg

Zone 1

ShipmentWeight

(kg)

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

Zone 7

Zone 8

Zone 9

Apply the UPS

Worldwide Express

Non-Document Rates

Zone 10

231.50297.20302.00303.60450.70409.40409.40552.50562.30293.10

6.407.909.409.40

11.3010.1010.1016.6016.609.10

Add on per kgup to 15 kg

For shipmentweight above15 kg

Zone 1

ShipmentWeight

(kg)

Apply the UPS

Worldwide Express 25 KG

Box Rates

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

Zone 7

Zone 8

Zone 9

156.00205.40206.70211.20306.60280.30280.30344.60344.60200.50

6.107.609.009.00

10.409.609.60

15.7015.708.60Zone 10

Flat Rate

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Export – UPS Worldwide Express Saver®

UPS Express Envelope and Documents

68.00 83.30 86.70 97.80 98.00 116.60 120.60 126.00 164.60 83.90

0.5 68.00 83.30 86.70 97.80 98.00 116.60 120.60 126.00 164.60 83.90

1.0 85.90 110.10 119.90 132.70 132.60 150.70 157.40 163.30 209.80 116.40

1.5 102.70 137.10 152.50 168.10 167.90 184.50 193.60 197.30 254.70 147.90

2.0 119.60 166.80 185.00 198.90 200.60 218.50 229.70 231.70 292.00 179.70

2.5 136.60 196.30 217.50 230.00 235.30 252.30 265.90 268.30 329.50 211.10

3.0 150.40 215.10 241.70 254.00 256.50 279.00 290.20 300.00 363.90 234.70

3.5 164.50 234.10 266.10 277.90 280.50 305.30 314.50 334.10 398.30 257.90

4.0 178.70 251.50 283.40 301.80 301.90 331.90 341.30 368.10 432.70 275.00

4.5 192.60 268.80 300.90 325.90 323.40 358.40 367.80 402.20 467.10 291.70

5.0 206.60 286.30 318.30 349.60 344.60 384.90 394.80 436.60 501.50 308.80

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

UPS ExpressEnvelope+

0.5 93.30 112.70 123.20 133.00 131.20 150.30 155.40 156.30 189.30 119.40

1.0 108.40 138.50 156.30 168.30 165.90 185.50 196.20 201.30 235.80 151.40

1.5 124.10 164.00 189.30 203.50 201.00 220.80 236.90 246.30 282.30 183.50

2.0 139.40 189.50 222.30 238.80 235.80 256.20 277.70 291.50 328.60 215.60

2.5 154.80 214.90 255.30 274.20 270.80 291.60 318.80 336.60 375.20 247.60

3.0 170.30 233.90 273.10 296.80 290.60 321.00 345.80 364.20 402.10 264.90

3.5 185.60 252.80 291.20 319.40 310.60 350.70 373.40 391.80 429.00 282.40

4.0 201.40 266.30 309.20 342.00 330.30 380.10 400.60 419.60 456.10 299.70

4.5 216.70 278.90 327.00 364.70 350.20 409.50 427.70 447.30 483.20 317.30

5.0 232.30 291.60 345.10 387.30 369.80 439.00 454.90 475.00 510.10 334.60

5.5 239.30 303.20 354.80 398.70 388.20 456.80 474.60 489.30 537.10 344.10

6.0 246.60 314.40 364.50 409.80 406.50 474.70 494.20 504.10 564.00 353.50

6.5 254.00 326.00 374.10 421.30 425.10 492.40 513.90 518.70 591.00 362.80

7.0 261.10 337.40 383.90 432.40 438.90 510.20 533.50 538.70 618.00 372.30

7.5 268.20 348.80 393.50 443.70 457.20 528.20 553.00 553.20 645.20 381.80

8.0 272.40 359.40 401.60 453.50 466.80 538.70 563.80 566.60 658.50 389.80

8.5 276.60 370.20 409.90 463.40 476.60 548.90 574.40 579.70 672.10 397.80

9.0 280.90 380.70 418.40 473.30 486.90 559.30 584.60 587.00 685.50 405.70

9.5 285.10 391.60 426.60 482.90 496.50 569.70 595.20 600.00 699.00 413.70

10.0 289.20 402.50 434.80 492.90 506.60 580.10 605.80 613.10 712.60 421.80

10.5 294.80 417.40 444.60 506.40 518.10 593.40 617.80 629.20 727.60 431.30

11.0 298.00 428.10 450.10 514.90 525.00 603.80 626.90 645.20 742.60 436.70

11.5 300.70 439.00 455.80 523.60 531.40 614.40 636.20 661.20 757.70 442.10

12.0 303.70 449.80 461.40 532.00 537.90 624.60 645.30 677.00 772.70 447.50

12.5 306.60 460.60 466.70 540.60 544.50 635.20 654.60 702.00 787.40 452.90

13.0 309.30 464.70 471.10 547.90 551.10 639.60 660.70 727.80 811.50 456.90

13.5 312.20 468.90 475.50 555.20 557.60 643.90 667.00 746.80 835.50 460.90

14.0 315.10 472.80 479.50 562.60 564.50 648.30 673.20 765.40 859.40 465.10

14.5 317.80 477.10 483.70 569.60 571.20 652.50 679.40 784.60 883.30 469.20

15.0 320.50 481.10 487.90 577.10 577.80 656.80 685.60 803.30 907.60 473.20

15.5 323.40 484.30 495.00 580.00 585.00 660.00 691.50 812.30 929.90 480.00

16.0 326.30 487.20 501.80 583.00 586.60 663.00 697.50 821.20 952.30 486.80

16.5 329.30 490.40 508.70 585.80 588.10 665.60 703.30 830.20 974.60 493.30

17.0 332.10 493.20 515.40 588.70 589.70 668.80 709.10 839.10 975.40 500.10

17.5 335.20 496.40 522.40 591.60 591.30 671.80 715.20 848.00 976.40 507.00

18.0 337.80 499.40 529.40 593.10 593.00 674.80 721.40 853.80 977.30 515.00

18.5 340.70 502.30 536.20 594.50 594.40 676.30 727.30 859.40 978.00 521.80

19.0 343.60 505.10 543.10 595.70 596.00 677.90 733.50 865.30 978.70 528.60

19.5 346.10 508.10 550.10 597.00 597.40 679.50 735.20 871.10 979.60 535.10

20.0 348.90 510.80 558.70 598.30 598.70 683.30 737.10 876.90 980.30 545.20

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

Non-Documents

UPS Worldwide Express SaverFor an economical alternative toUPS Worldwide Express,UPS Worldwide Express Saver provides money-back guaranteed* delivery by end-of-day, toover 220 countries and territories worldwide.

For document shipments weighing over 5.0 kg,refer to the UPS Worldwide Express SaverNon-Document rates.

Rates shown are in Australian Dollars without GST,and apply to shipments originating from Australia. Zone

10

Zone10

* Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

+ There is a weight limit of 0.5 kg for documents enclosed in an Express Envelope. Document or Non-Document rates will apply for envelopes weighing over 0.5 kg.

Note:Future Changes –Rates, charges, service explanation, and services aresubject to change without prior notice.

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Export – UPS Worldwide Express Saver®

Non-Documents (Continued)

UPS 10 KG Box (42 cm x 34 cm x 27 cm)A special flat rate applies for shipments weighing up to 10 kg.*

For UPS 10 KG Box and UPS 25 KG Box, the shipping charges will be billed to shipper, duty and tax will be billed to receiver. Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

UPS 25 KG Box (50 cm x 45 cm x 34 cm)A special flat rate applies for shipments weighing up to 25 kg.*

Rates shown are in Australian Dollars without GST,and apply to shipments originating from Australia.

21-44 16.70 22.80 26.40 27.70 29.60 33.50 35.60 42.60 47.60 25.80

45-70 16.00 20.50 24.20 25.40 29.00 33.20 35.30 40.40 47.20 23.80

71-99 15.50 18.90 22.20 23.10 28.30 30.00 32.10 37.80 45.20 22.20

100-299 15.20 18.80 21.90 22.70 27.90 28.40 30.50 37.30 43.00 21.70

300 and above 14.70 18.10 21.80 22.00 26.90 27.10 29.30 36.90 42.30 21.00

For shipment weight above 20 kg (Price per kg unless Deficit Weight# applies)

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

Zone10

Flat Rate Add on per kgup to 15 kg

For shipmentweight above15 kg

Zone 1

ShipmentWeight

(kg)

Apply the UPS

Worldwide Express Saver

25 KG Box Rates

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

Zone 7

Zone 8

Zone 9

Zone 10

Flat Rate Add on per kgup to 30 kg

For shipmentweight above30 kg

Zone 1

ShipmentWeight

(kg)

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

Zone 7

Zone 8

Zone 9

Apply the UPS

Worldwide Express Saver

Non-Document Rates

Zone 10

218.50280.70285.10286.30425.10386.40386.40521.20530.70276.60

6.107.508.908.90

10.609.409.40

15.6015.608.50

UPS 10 KG Box® and UPS 25 KG Box®

* The UPS 10 KG Box is designed to hold a maximum weight of 15 kg. The UPS 25 KG Box is designed to hold a maximum weight of 30 kg. It is not recommended that shipments sent in the respective boxes exceed the maximum weight limits.

# In some instances, shipments may be more economically charged if rated at a higher billable weight than the actual billable weight (“Deficit Weight Billing”, or “DWB”). The UPS billing system will compute both amounts using the gross shipping rates and take the lower of the two before applying any customized incentives to finalize the charges. DWB is applied by default. If you encounter any billing issues due to DWB and/or wish to opt out of DWB for actual billable weight of the shipment to be charged in all instances, please contact your sales representative.

Note:Future Changes –Rates, charges, service explanation, and services are subjectto change without prior notice.

147.20193.70195.00199.30289.30264.30264.30325.20325.20189.30

5.907.208.408.409.709.009.00

14.9014.908.20

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Export – UPS Worldwide ExpeditedNon-DocumentsRates shown are in Australian Dollars without GST,

and apply to shipments originating from Australia.

1.0 102.20 126.70 146.00 154.30 151.00 173.90 180.40 189.40 216.80 141.60

2.0 131.20 173.60 207.60 216.50 213.20 239.10 253.50 272.60 292.20 201.60

3.0 159.70 213.50 255.10 268.40 262.10 298.70 314.80 339.70 368.00 247.30

4.0 188.30 242.40 288.60 308.50 297.80 351.60 363.60 389.30 414.60 279.90

5.0 216.70 264.90 322.10 348.70 333.10 404.80 411.20 439.00 461.10 312.40

6.0 229.70 284.60 340.30 369.00 365.80 437.00 446.50 466.10 504.70 330.00

7.0 242.60 304.30 358.30 389.20 394.60 469.50 480.40 491.60 548.00 347.70

8.0 252.70 324.10 375.40 407.80 416.60 488.60 506.00 516.90 577.80 364.10

9.0 260.00 343.20 390.10 425.50 434.30 507.70 523.90 540.70 601.90 378.40

10.0 267.30 362.80 405.10 443.00 452.00 523.90 541.50 564.70 625.60 393.00

11.0 274.80 386.20 419.50 462.90 468.10 542.10 560.60 593.30 651.80 406.80

12.0 279.40 405.50 430.00 478.30 479.90 558.40 576.90 608.10 678.00 417.20

13.0 284.30 418.50 438.70 492.70 496.70 571.60 590.60 653.60 712.10 425.70

14.0 288.90 425.90 446.70 504.30 508.50 579.70 602.10 687.40 747.60 433.20

15.0 293.30 430.90 454.50 516.10 520.40 587.20 614.20 720.60 785.10 440.80

16.0 298.30 436.30 463.80 520.90 523.20 592.50 625.00 737.10 817.30 449.90

17.0 303.10 441.80 472.90 525.20 525.80 597.70 635.90 753.20 836.10 458.70

18.0 307.50 445.50 482.00 529.10 533.30 601.90 645.40 765.70 836.50 467.70

19.0 312.20 453.60 491.10 531.60 535.50 604.60 655.00 776.30 836.80 476.30

20.0 316.90 458.40 500.50 534.00 537.90 614.60 667.80 787.00 837.00 490.20

21-44 15.00 21.10 23.10 25.20 26.10 30.00 33.00 39.10 40.30 22.70

45-70 13.80 18.50 19.90 23.10 25.00 27.70 29.60 35.00 39.00 19.50

71-99 12.70 17.00 18.60 19.10 23.50 24.80 24.90 33.00 38.40 18.10

100-299 12.60 16.90 18.30 19.00 22.70 23.70 23.90 32.70 38.20 18.00

300 and above 12.30 16.30 18.20 18.40 22.00 22.80 22.90 32.00 37.40 17.50

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

For shipment weight above 20 kg (Price per kg unless Deficit Weight# applies)

Zone10

# In some instances, shipments may be more economically charged if rated at a higher billable weight than the actual billable weight (“Deficit Weight Billing”, or “DWB”). The UPS billing system will compute both amounts using the gross shipping rates and take the lower of the two before applying any customized incentives to finalize the charges. DWB is applied by default. If you encounter any billing issues due to DWB and/or wish to opt out of DWB for actual billable weight of the shipment to be charged in all instances, please contact your sales representative.

Note:Future Changes –Rates, charges, service explanation, and servicesare subject to change without prior notice.

UPS Worldwide ExpeditedFor your important shipments that do notrequire urgent express delivery,UPS Worldwide Expedited delivers in as little asthree business days within Asia and from Asia tomajor business centres in Europe and North andSouth America.

Refer to Worldwide Zone Charts for the full list of countries/territories in Asia where this service is guaranteed for export.

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Import – UPS Worldwide ExpressUPS Express Envelope and Documents

- - 80.30 82.70 119.50 142.10 147.00 157.10 205.30

0.5 - - 80.30 82.70 119.50 142.10 147.00 157.10 205.30

1.0 - - 106.10 114.40 161.70 183.70 191.90 203.60 261.60

1.5 - - 132.10 145.50 204.70 224.90 236.00 246.00 316.30

2.0 - - 160.70 176.50 244.50 262.50 280.10 289.00 364.20

2.5 - - 189.20 207.50 286.80 289.70 324.10 331.30 410.90

3.0 - - 207.20 230.60 312.60 318.70 353.70 374.10 443.60

3.5 - - 225.60 253.90 341.90 338.20 383.40 416.60 480.20

4.0 - - 242.40 270.40 367.90 359.30 416.10 459.10 510.60

4.5 - - 259.00 287.00 394.20 379.40 448.40 501.60 539.90

5.0 - - 275.90 303.70 420.10 400.70 481.20 544.40 569.10

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

UPS ExpressEnvelope+

0.5 - - 108.50 117.60 160.00 183.20 189.40 194.80 236.10 1.0 - - 133.50 149.10 202.10 226.10 239.10 251.10 287.90 1.5 - - 158.00 180.60 236.40 269.10 288.70 307.20 343.30 2.0 - - 182.60 212.10 264.20 300.50 338.60 363.60 393.60 2.5 - - 207.00 243.60 292.30 323.00 388.60 419.80 443.80 3.0 - - 225.40 260.50 320.00 340.80 421.60 454.20 473.70 3.5 - - 243.60 277.80 347.80 358.90 455.20 488.60 502.20 4.0 - - 256.60 295.00 375.60 378.10 488.30 523.30 531.00 4.5 - - 268.70 312.00 403.80 396.10 521.40 557.80 559.50 5.0 - - 280.90 329.20 431.20 418.80 554.50 592.30 595.50 5.5 - - 291.70 338.50 459.20 435.80 578.50 610.10 619.60 6.0 - - 308.60 347.80 487.30 452.80 602.40 628.60 649.60 6.5 - - 326.80 367.70 515.20 469.80 626.50 646.80 679.90 7.0 - - 343.70 389.80 532.80 486.80 650.30 665.20 710.00 7.5 - - 360.40 411.90 557.30 503.90 674.20 683.10 741.50 8.0 - - 381.00 433.80 569.00 513.90 687.30 699.60 770.00 8.5 - - 399.10 455.80 581.00 526.90 700.20 715.70 798.70 9.0 - - 416.10 477.50 593.50 544.80 712.60 732.00 827.40 9.5 - - 433.20 497.50 605.30 562.50 725.60 748.10 852.10

10.0 - - 454.00 513.40 617.60 574.60 738.50 764.60 868.70 10.5 - - 476.30 528.80 631.50 592.50 753.10 784.70 886.90 11.0 - - 492.10 540.50 640.00 607.30 764.20 804.50 909.10 11.5 - - 509.40 549.10 647.80 622.40 775.50 824.50 938.80 12.0 - - 525.00 555.90 655.70 637.20 786.60 844.20 963.50 12.5 - - 541.00 562.20 663.80 651.90 798.00 875.30 982.00 13.0 - - 547.30 567.50 671.80 670.10 805.40 907.60 1,012.00 13.5 - - 557.20 572.90 679.70 686.70 813.10 931.30 1,041.90 14.0 - - 567.90 577.70 688.20 703.10 820.70 954.50 1,071.70 14.5 - - 568.80 582.80 696.30 719.50 828.20 978.40 1,101.60 15.0 - - 579.60 587.80 704.40 735.70 835.70 1,001.70 1,131.90 15.5 - - 589.30 596.40 713.20 754.20 842.90 1,013.00 1,159.60 16.0 - - 592.90 604.60 715.10 770.90 850.20 1,024.10 1,187.50 16.5 - - 596.80 612.90 716.90 787.30 857.30 1,035.30 1,215.40 17.0 - - 600.20 620.90 718.90 805.10 864.40 1,046.30 1,216.50 17.5 - - 604.00 629.50 720.80 819.00 871.90 1,057.60 1,217.70 18.0 - - 607.70 637.90 722.90 822.60 879.40 1,064.80 1,218.70 18.5 - - 611.10 646.10 724.60 824.40 886.60 1,071.70 1,219.60 19.0 - - 614.60 654.40 726.50 826.40 894.10 1,079.10 1,220.50 19.5 - - 618.40 662.80 728.20 828.30 896.20 1,086.30 1,221.70 20.0 - - 621.60 673.10 729.80 832.90 898.60 1,093.50 1,222.50

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

Non-Documents

UPS Worldwide ExpressFor all your urgent import shipments,UPS Worldwide Express guarantees delivery by12:00 noon or 2:00 pm to most areas in your country.*

UPS Worldwide Express PlusFor time-definite delivery of your extremelyurgent shipments, UPS Worldwide Express Plusguarantees delivery by 9:00 am or 11:00 am to selected areas in your locations.*

Add A$80 to the appropriate UPS Worldwide Expressrate for each UPS Worldwide Express Plus shipment.

For document shipments weighing over 5.0 kg,refer to the UPS Worldwide ExpressNon-Document rates.

Rates shown are in Australian Dollars without GST, and apply to shipments to Australia.

* Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

+ For correspondence and documents only. There is a weight limit of 0.5 kg. Document or Non-Document rates will apply for envelopes weighing over 0.5 kg.

Note:Future Changes –Rates, charges, service explanation, and services aresubject to change without prior notice.

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Import – UPS Worldwide ExpressNon-Documents (Continued)Rates shown are in Australian Dollars without GST, and

apply to shipments to Australia.

21-44 - - 29.40 33.60 36.00 40.80 43.40 53.70 58.70

45-70 - - 24.20 28.70 35.30 40.50 43.00 49.40 58.30

71-99 - - 22.30 26.50 34.50 36.60 39.10 47.50 55.90

100-299 - - 22.20 26.10 34.00 34.70 37.20 47.50 52.50

300 and above - - 21.60 25.90 32.80 33.10 35.70 46.40 51.50

For shipment weight above 20 kg (Price per kg unless Deficit Weight# applies)

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

# In some instances, shipments may be more economically charged if rated at a higher billable weight than the actual billable weight (“Deficit Weight Billing”, or “DWB”). The UPS billing system will compute both amounts using the gross shipping rates and take the lower of the two before applying any customized incentives to finalize the charges. DWB is applied by default. If you encounter any billing issues due to DWB and/or wish to opt out of DWB for actual billable weight of the shipment to be charged in all instances, please contact your sales representative.

Note:Future Changes –Rates, charges, service explanation, and servicesare subject to change without prior notice.

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Import – UPS Worldwide Express Saver®

UPS Express Envelope and Documents

61.20 75.00 75.80 78.00 112.70 134.10 138.70 148.20 193.70 75.50

0.5 61.20 75.00 75.80 78.00 112.70 134.10 138.70 148.20 193.70 75.50

1.0 77.30 99.10 100.10 107.90 152.50 173.30 181.00 192.10 246.80 104.80

1.5 92.40 123.40 124.60 137.30 193.10 212.20 222.60 232.10 298.40 133.10

2.0 107.60 150.10 151.60 166.50 230.70 247.60 264.20 272.60 343.60 161.70

2.5 122.90 176.70 178.50 195.80 270.60 273.30 305.80 312.50 387.60 190.00

3.0 135.40 193.60 195.50 217.50 294.90 300.70 333.70 352.90 418.50 211.20

3.5 148.10 210.70 212.80 239.50 322.50 319.10 361.70 393.00 453.00 232.10

4.0 160.80 226.40 228.70 255.10 347.10 339.00 392.50 433.10 481.70 247.50

4.5 173.30 241.90 244.30 270.80 371.90 357.90 423.00 473.20 509.30 262.50

5.0 187.10 257.70 260.30 286.50 396.30 378.00 454.00 513.60 536.90 277.90

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

UPS ExpressEnvelope+

0.5 84.00 101.40 102.40 110.90 150.90 172.80 178.70 183.80 222.70 107.50

1.0 97.60 124.70 125.90 140.70 190.70 213.30 225.60 236.90 271.60 136.30

1.5 111.70 147.60 149.10 170.40 223.00 253.90 272.40 289.80 323.90 165.20

2.0 129.90 170.60 172.30 200.10 249.20 283.50 319.40 343.00 371.30 194.00

2.5 148.60 193.40 195.30 229.80 275.80 304.70 366.60 396.00 418.70 222.80

3.0 160.70 210.50 212.60 245.80 301.90 321.50 397.70 428.50 446.90 238.40

3.5 172.60 227.50 229.80 262.10 328.10 338.60 429.40 460.90 473.80 254.20

4.0 186.00 239.70 242.10 278.30 354.30 356.70 460.70 493.70 500.90 269.70

4.5 198.90 251.00 253.50 294.30 380.90 373.70 491.90 526.20 527.80 285.60

5.0 212.20 262.40 265.00 310.60 406.80 395.10 523.10 558.80 561.80 301.10

5.5 224.20 272.90 275.20 319.30 433.20 411.10 545.80 575.60 584.50 309.70

6.0 235.70 283.50 291.10 328.10 459.70 427.20 568.30 593.00 612.80 318.20

6.5 247.50 302.30 308.30 346.90 486.00 443.20 591.00 610.20 641.40 336.90

7.0 259.80 320.70 324.20 367.70 502.60 459.20 613.50 627.50 669.80 356.90

7.5 271.40 339.30 340.00 388.60 525.80 475.40 636.00 644.40 699.50 376.80

8.0 279.50 356.40 359.40 409.20 536.80 484.80 648.40 660.00 726.40 397.10

8.5 287.80 373.20 376.50 430.00 548.10 497.10 660.60 675.20 753.50 417.10

9.0 296.60 390.40 392.50 450.50 559.90 514.00 672.30 690.60 780.60 436.90

9.5 305.10 407.60 408.70 469.30 571.00 530.70 684.50 705.80 803.90 455.10

10.0 313.60 428.00 428.30 484.30 582.60 542.10 696.70 721.30 819.50 469.90

10.5 324.30 449.00 449.30 498.90 595.80 559.00 710.50 740.30 836.70 483.90

11.0 327.80 463.50 464.20 509.90 603.80 572.90 720.90 759.00 857.60 494.80

11.5 335.00 478.30 480.60 518.00 611.10 587.20 731.60 777.80 885.70 502.40

12.0 340.70 492.90 495.30 524.40 618.60 601.10 742.10 796.40 909.00 508.70

12.5 344.00 506.70 510.40 530.40 626.20 615.00 752.80 825.80 926.40 514.80

13.0 347.10 511.20 516.30 535.40 633.80 632.20 759.80 856.20 954.70 519.40

13.5 350.30 523.60 525.70 540.50 641.20 647.80 767.10 878.60 982.90 523.90

14.0 355.40 530.50 535.80 545.00 649.20 663.30 774.20 900.50 1,011.00 528.70

14.5 361.20 535.30 536.70 549.80 656.90 678.80 781.30 923.00 1,039.20 533.40

15.0 364.30 546.20 546.80 554.50 664.50 694.10 788.40 945.00 1,067.80 538.00

15.5 367.60 550.40 555.90 562.60 672.80 711.50 795.20 955.70 1,094.00 545.60

16.0 370.80 553.80 559.30 570.40 674.60 727.30 802.10 966.10 1,120.30 553.30

16.5 374.30 557.40 563.00 578.20 676.30 742.70 808.80 976.70 1,146.60 560.80

17.0 377.50 560.60 566.20 585.80 678.20 759.50 815.50 987.10 1,147.60 568.40

17.5 381.00 564.20 569.80 593.90 680.00 772.60 822.50 997.70 1,148.80 576.20

18.0 384.00 567.60 573.30 601.80 682.00 776.00 829.60 1,004.50 1,149.70 585.40

18.5 387.20 570.80 576.50 609.50 683.60 777.70 836.40 1,011.00 1,150.60 593.20

19.0 389.90 574.10 579.80 617.40 685.40 779.60 843.50 1,018.00 1,151.40 600.80

19.5 391.80 577.60 583.40 625.30 687.00 781.40 845.50 1,024.80 1,152.50 608.20

20.0 393.90 580.60 586.40 635.00 688.50 785.80 847.70 1,031.60 1,153.30 619.70

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

Non-Documents

UPS Worldwide Express SaverFor an economical alternative toUPS Worldwide Express,UPS Worldwide Express Saver provides moneyback guaranteed* delivery by end-of-day, to over220 countries and territories worldwide.

For document shipments weighing over 5.0 kg,refer to the UPS Worldwide Express SaverNon-Document rates.

Rates shown are in Australian Dollars without GST, and apply to shipments to Australia.

* Conditions and restrictions, including the UPS Terms and Conditions of Service, apply. For details, please contact our Customer Service Representatives or refer to ups.com®.

+ For correspondence and documents only. There is a weight limit of 0.5 kg. Document or Non-Document rates will apply for envelopes weighing over 0.5 kg.

Note:Future Changes –Rates, charges, service explanation, and services aresubject to change without prior notice.

Zone10

Zone10

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Import – UPS Worldwide Express Saver®

Non-Documents (Continued)Rates shown are in Australian Dollars without GST, and apply to shipments to Australia. Shipment

Weight (kg)Zone

1Zone

2Zone

3Zone

4Zone

5Zone

6Zone

7Zone

8Zone

9Zone

9

21-44 19.10 27.40 27.70 31.70 34.00 38.50 40.90 50.70 55.40 30.80

45-70 17.60 22.60 22.80 27.10 33.30 38.20 40.60 46.60 55.00 26.50

71-99 17.10 20.80 21.00 25.00 32.50 34.50 36.90 44.80 52.70 24.40

100-299 16.70 20.70 20.90 24.60 32.10 32.70 35.10 44.80 49.50 23.90

300 and above 16.40 20.20 20.40 24.40 30.90 31.20 33.70 43.80 48.60 23.50

For shipment weight above 20 kg (Price per kg unless Deficit Weight# applies)

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

Zone10

# In some instances, shipments may be more economically charged if rated at a higher billable weight than the actual billable weight (“Deficit Weight Billing”, or “DWB”). The UPS billing system will compute both amounts using the gross shipping rates and take the lower of the two before applying any customized incentives to finalize the charges. DWB is applied by default. If you encounter any billing issues due to DWB and/or wish to opt out of DWB for actual billable weight of the shipment to be charged in all instances, please contact your sales representative.

Note:Future Changes –Rates, charges, service explanation, and servicesare subject to change without prior notice.

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Import – UPS Worldwide ExpeditedNon-Documents

UPS Worldwide ExpeditedFor your important shipments that do not requireurgent express delivery, UPS Worldwide Expediteddelivers in as little as three business days.

Refer to Worldwide Zone Charts for the full list of countries/territories in Asia where this service is guaranteed for import.

Rates shown are in Australian Dollars without GST, and apply to shipments to Australia.

# In some instances, shipments may be more economically charged if rated at a higher billable weight than the actual billable weight (“Deficit Weight Billing”, or “DWB”). The UPS billing system will compute both amounts using the gross shipping rates and take the lower of the two before applying any customized incentives to finalize the charges. DWB is applied by default. If you encounter any billing issues due to DWB and/or wish to opt out of DWB for actual billable weight of the shipment to be charged in all instances, please contact your sales representative.

Note:Future Changes –Rates, charges, service explanation, and servicesare subject to change without prior notice.

1.0 92.00 114.10 115.20 131.40 173.60 206.60 214.30 227.30 258.50 127.50

2.0 122.30 156.30 157.80 186.90 225.30 264.60 301.20 327.10 344.30 181.40

3.0 150.70 192.10 194.10 229.60 272.30 299.20 374.00 407.60 412.30 222.60

4.0 173.90 218.20 220.40 259.80 319.40 330.00 432.00 467.20 471.20 251.90

5.0 197.90 238.40 240.70 289.90 366.40 364.30 488.50 526.80 523.00 281.10

6.0 219.50 256.60 263.50 306.30 413.70 393.30 530.50 559.30 563.50 297.00

7.0 241.40 289.20 292.40 343.20 451.90 422.60 570.70 589.90 614.40 333.30

8.0 259.30 321.40 324.10 382.50 479.10 439.70 601.20 620.30 664.00 370.90

9.0 274.50 351.90 353.80 420.00 499.40 466.60 622.40 648.80 713.70 407.50

10.0 289.90 385.80 386.10 455.70 526.50 489.60 643.30 677.60 750.70 442.10

11.0 304.80 418.10 418.80 475.30 548.00 514.40 662.80 712.00 782.20 460.90

12.0 316.60 444.40 446.50 493.40 561.80 537.40 682.10 729.70 813.60 478.60

13.0 322.10 463.10 465.00 518.60 575.80 565.00 698.30 784.30 854.50 503.30

14.0 327.30 482.50 482.70 528.10 589.40 593.10 711.80 824.90 897.10 512.20

15.0 334.40 495.60 500.50 537.40 603.10 620.50 726.10 864.70 942.10 521.20

16.0 345.80 515.90 521.10 548.30 606.50 650.00 739.00 884.50 980.80 532.00

17.0 357.10 522.40 527.60 559.10 609.50 678.80 751.80 903.80 1,003.30 542.30

18.0 363.60 526.70 532.00 569.90 613.30 692.20 763.10 918.80 1,003.80 553.00

19.0 367.00 531.00 536.30 580.60 615.80 695.30 774.40 931.60 1,004.20 563.20

20.0 369.20 536.60 542.00 591.70 618.60 706.80 789.50 944.40 1,004.40 573.80

21-44 17.80 25.40 25.60 27.70 30.20 34.50 39.40 46.50 46.90 27.10

45-70 15.20 20.40 20.60 22.30 28.70 31.90 34.00 40.40 45.40 21.70

71-99 14.00 18.70 18.90 20.90 27.00 28.50 28.60 39.30 44.80 19.90

100-299 13.80 18.60 18.80 20.60 26.10 27.30 27.50 39.30 44.00 19.80

300 and above 13.70 18.20 18.40 20.40 25.30 26.20 26.30 38.00 43.00 19.60

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

Zone10

For shipment weight above 20 kg (Price per kg unless Deficit Weight# applies)

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UPS Worldwide Express Freight®

UPS Worldwide Express FreightGuaranteed end-of-day delivery for palletisedshipments over 70 kg to more than 60countries and territories worldwide. Deliveryis typically within one to three business days,depending on destination.

Export (Door-to-Door, Drop-off, Hold at Location, and Drop-off & Hold at Location Rates)*

Import (Door-to-Door, Drop-off, Hold at Location, and Drop-off & Hold at Location Rates)*

71-99 15.50 18.90 22.20 23.10 28.30 30.00 32.10 37.80 45.20 22.20100-299 15.20 18.80 21.90 22.70 27.90 28.40 30.50 37.30 43.00 21.70

300 and above 14.70 18.10 21.80 22.00 26.90 27.10 29.30 36.90 42.30 21.00Minimum Rate 1,100.50 1,341.90 1,576.20 1,640.10 2,009.30 2,130.00 2,279.10 2,683.80 3,209.20 1,576.20

71-99 17.10 20.80 21.00 25.00 32.50 34.50 36.90 44.80 52.70 24.40100-299 16.70 20.70 20.90 24.60 32.10 32.70 35.10 44.80 49.50 23.90

300 and above 16.40 20.20 20.40 24.40 30.90 31.20 33.70 43.80 48.60 23.50Minimum Rate 1,214.10 1,476.80 1,491.00 1,775.00 2,307.50 2,449.50 2,619.90 3,180.80 3,741.70 1,732.40

ShipmentWeight (kg)

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

Zone10

Rates shown are in Australian Dollars without GST, and apply to shipments to/from Australia.

Price per kg unless Deficit Weight# applies

Price per kg unless Deficit Weight# applies

# In some instances, shipments may be more economically charged if rated at a higher billable weight than the actual billable weight (“Deficit Weight Billing”, or “DWB”). The UPS billing system will compute both amounts using the gross shipping rates and take the lower of the two before applying any customized incentives to finalize the charges. DWB is applied by default. If you encounter any billing issues due to DWB and/or wish to opt out of DWB for actual billable weight of the shipment to be charged in all instances, please contact your sales representative.

Note:Conditions and restrictions, including the UPSTerms and Conditions of Service, apply. Fordetails, please contact our Customer ServiceRepresentatives or refer to ups.com®.

Future Changes –Rates, charges, service explanation, and servicesare subject to change without prior notice.

* • Door-to-Door refers to shipments sent from sender’s door to recipient’s door. • Drop-off refers to shipments that are dropped off at a UPS origin facility and delivered to the recipient’s door. • Hold at Location refers to shipments that are picked up at the sender’s location and held at a UPS destination facility for pick up. • Drop-off and Hold at Location refer to shipments that are dropped off at a UPS origin facility and held at a UPS destination facility for pick up.

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

Zone10

Import (Door-to-Door, Drop-off, Hold at Location, and Drop-off & Hold at Location Rates)*

71-99 18.10 22.00 22.30 26.50 34.50 36.60 39.10 47.50 55.90 25.90100-299 17.70 21.90 22.20 26.10 34.00 34.70 37.20 47.50 52.50 25.30

300 and above 17.40 21.40 21.60 25.90 32.80 33.10 35.70 46.40 51.50 24.90Minimum Rate 1,285.10 1,562.00 1,583.30 1,881.50 2,449.50 2,598.60 2,776.10 3,372.50 3,968.90 1,838.90

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

Zone10

Price per kg unless Deficit Weight# applies

UPS Worldwide Express Freight MiddayGuaranteed time-definite delivery by 12:00 noon or 2:00 pm for palletised shipments over 70 kg to more than 30 countries and territories worldwide. Delivery is typically within one to three business days, depending on destination.

Export (Door-to-Door, Drop-off, Hold at Location, and Drop-off & Hold at Location Rates)*

Price per kg unless Deficit Weight# applies

71-99 - 20.00 23.50 24.50 30.00 31.80 34.00 40.10 47.90 -100-299 - 19.90 23.20 24.10 29.60 30.10 32.30 39.50 45.60 -

300 and above - 19.20 23.10 23.30 28.50 28.70 31.10 39.10 44.80 -Minimum Rate - 1,420.00 1,668.50 1,739.50 2,130.00 2,257.80 2,414.00 2,847.10 3,400.90 -

ShipmentWeight (kg)

Zone1

Zone2

Zone3

Zone4

Zone5

Zone6

Zone7

Zone8

Zone9

Zone10

Rates shown are in Australian Dollars without GST, and apply to shipments to/from Australia.

UPS Worldwide Express Freight® Midday

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14

THE RULES RELATING TO LIABILITY ESTABLISHED BY THE WARSAW CONVENTION AND ANY AMENDMENTS THERETO SHALL APPLY TO THE INTERNATIONAL CARRIAGE OF ANY SHIPMENT HEREUNDER INSOFAR AS THE SAME IS GOVERNED THEREBY.

United Parcel Service, which for purposes of these Terms and Conditions shall mean the United Parcel Service operating company in the country of departure, UPS Pty Ltd, (“UPS”) is engaged in the international transportation of small packages (including “Express Envelopes”) and services incidental or additional thereto. All shipments are subject to the terms and conditions contained in the UPS Rate and Service Guide (stated at ups.com® and maintained at local UPS offices), the UPS source document for each shipment, and those prescribed by the applicable law of the jurisdiction where the shipment originates.

“Shipper” refers to the party contracting with UPS for services.

Where carriage by air involves an ultimate destination or stop outside the country of origin the Warsaw Convention may apply. The rules relating to liability established by the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw, Poland, on October 12, 1929, and any amendments thereto shall apply to the international carriage of any shipment insofar as the same is governed thereby. There are no stopping places agreed upon at the time of tender of the shipment, and UPS reserves the right to route the shipment in any way UPS deems appropriate. Notwithstanding any clause to the contrary, international carriage by road may be subject to the provisions of the Convention on the Contract for the International Carriage of Goods by Road signed at Geneva on May 19, 1956 and any amendments thereto (“the CMR Convention”).

UPS may engage subcontractors to perform services and contracts both on its own behalf and on behalf of its servants, agents and subcontractors each of whom shall have the benefit of these terms. No such party has the authority to waive or vary any of these terms. All packages or pallets covered under a single UPS Waybill/consignment note (the “UPS Waybill”) shall be considered a single shipment. A shipment may be carried via any intermediate stopping places that UPS deems appropriate.

Unless otherwise agreed in writing prior to the tender of the shipment, the service to be provided by UPS is limited to the pickup, transportation, customs clearance where applicable and delivery of the shipment. The shipper acknowledges that shipments will be consolidated with those of other shippers for transport and that UPS may not monitor the inbound and outbound movement of individual shipments at all handling centers.

Commodities Handled and Restrictions on ServiceUPS offers transportation of general commodities, as usually defined, subject to the following restrictions:

(i) Subject to the terms and conditions relevant to UPS Worldwide Express Freight Services below, no service shall be rendered in the transportation of any packages or articles with an actual weight of more than 70 kilograms

(or 150 lbs) or exceed 274 centimetres (or 108 inches) in length or a total of 400 centimetres (or 157 inches) in length and girth combined. If found in the UPS system, they are subject to one or more of the following additional charges: Over Maximum Weight, Over Maximum Length, or Over Maximum Size. UPS Worldwide Express Freight Services pallets that exceed maximum size and weight limits, as set forth (in the UPS Rate and Service Guide) at ups.com® will not be accepted for transportation and will be returned to sender if found in the UPS system.

(ii) No service shall be rendered in the transportation of any packages or articles with an actual value in excess of USD 50,000 per package (or the local currency equivalent); or USD 100,000 per pallet for UPS Worldwide Express Freight Services shipments (or the local currency equivalent).

(iii) No service shall be rendered in the transportation of packages or pallets containing any prohibited article listed on the UPS website (ups.com®), including, but not limited to, articles of unusual value (such as coins, currency, postage stamps, negotiable instruments (except checks), money orders), and dangerous goods. Refer to UPS Rate and Service Guide for more information about dangerous goods. Under applicable law, certain goods may only be transported under prescribed conditions and certain goods are prohibited from transportation by air.

(iv) UPS does not regularly provide service for shipments containing live animals. UPS will only accept live animal shipments on an exception basis. Transportation for shipments containing live animals is limited, must be prearranged, and as with all other shipments, will be provided only according to the terms and conditions contained in the UPS Rate and Service Guide.

(v) UPS does not provide a protective service for the transportation of perishable commodities or commodities requiring protection from heat or cold. Such commodities will be accepted for transportation solely at the shipper’s risk for any damage arising from the transportation.

(vi) No service shall be rendered in the transportation of any shipment which is prohibited by applicable law or regulations in the origin or destination country, or which UPS may determine, in its sole discretion, to be so prohibited. Prohibited articles found in the UPS network or restricted articles not properly prepared in accordance with presiding regulations are subject to an additional prohibited item fee. UPS reserves the right in its sole and unlimited discretion to dispose, submit to authorities or return such packages to the shipper at the shipper’s expense. Such charges apply in addition to all other applicable charges including all disposal fees.

The shipper shall be responsible for the accuracy and completeness of the particulars inserted in the Waybill and for ensuring that all shipments set out adequate contact details for the shipper and receiver of the shipment and that they are so packed, marked and labeled, their contents so described and classified and are accompanied by such documentation as may (in each case) be necessary to make them suitable for transportation and to comply with the requirements of the effective Rate and Service Guide and applicable law.

Terms and Conditions of ServiceEffective July 12, 2020

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15

(Continued)

Large Package SurchargeAn additional charge applies for packages that are considered large. A package is considered a “Large Package” when its length plus girth [(2 X width) + (2 X height)] combined exceeds 300 centimetres (118 inches), but does not exceed the maximum UPS size of 400 centimetres (157 inches). Large Packages shipped are subject to a minimum billable weight of 40 kilograms (90 pounds).An Additional Handling Charge will not be assessed when a Large Package Surcharge is applied.

Over Maximum Limits ChargesPackages that exceed the weight or size restrictions set forth in the Terms and Conditions of Service (“Items Not Accepted for Transportation”) are subject to one or more of the following additional charges: Over Maximum Weight, Over Maximum Length, or Over Maximum Size. Such charges apply in addition to all other applicable charges, including but not limited to the Large Package Surcharge.

Additional Handling ChargeAn Additional Handling charge will be assessed for any package that requires special handling, as determined by UPS in its sole discretion, including, but not limited to:

(i) Any article that is not fully encased in corrugated cardboard, including but not limited to metal, wood, hard plastic, soft plastic (e.g. plastic bag) or expanded polystyrene foam (e.g. styrofoam);

(ii) Any cylindrical-like item, such as a barrel, drum, pail, or tire, that is not fully encased in a corrugated cardboard shipping container;

(iii) Any package with the longest side exceeding 122 centimetres (or 48 inches) or its second-longest side exceeding 76 centimetres (or 30 inches);

(iv) Any package with an actual weight greater than 32 kilograms (or 70 pounds); and

(v) Each package, excluding UPS Worldwide Express Freight Services shipments, where the average weight per package is greater than 32 kilograms (or 70 pounds) and the weight for each package is not specified in the UPS Shipping System used.

UPS reserves the right to assess the charge for any package that, in UPS’s sole discretion, requires special handling.

Oversize Pallet Handling SurchargeAn Oversize Pallet Handling Surcharge will apply to UPS Worldwide Express Freight Services pallets that are classified as Oversize. A pallet is considered Oversize when its dimensions exceed the thresholds set forth at https://www.ups.com/assets/resources/media/wwef_max_dim.pdf.

UPS Worldwide Express Freight Services pallets are subject to maximum size restrictions (which vary by origin and destination) as set forth at https://www.ups.com/assets/resources/media/wwef_max_dim.pdf. Pallets that exceed these size restrictions require prior approval from UPS and are subject to

an Oversize Pallet Handling Surcharge if accepted by UPS for service.

Timely Upload of PLDThe Shipper must provide Timely Upload of Package Level Detail (“PLD”) to UPS. If timely upload of PLD is not provided, certain UPS services are unavailable, including but not limited to Paperless Invoice Service and Service Guarantee. Timely Upload of PLD as use in these Terms refers to the electronic transmission of all applicable PLD information to UPS at or before the time that Shipments are tendered to UPS. PLD includes, but is not limited to, Consignee’s full name, complete delivery address, and Shipment dimensions and weight. By including the email address of the Consignee or associated addressee in PLD for a Shipment (“PLD Email Address(es)”), the Shipper acknowledges and agrees that UPS may send notifications related to the delivery of such Shipment to the Shipment’s associated PLD Email Address(es) and may use such PLD Email Address(es) in accordance with the UPS Privacy Notice in effect at the time of shipping, to the extent permitted by law. The Shipper warrants that (i) informed and specific consent has been secured from the individual associated with each PLD Email Address(es) to receive notifications related to the delivery of such Shipments and for use by UPS of the PLD Email Address in accordance with the UPS Privacy Notice in effect at the time of shipping, to the extent permitted by law and that (ii) the PLD Email Address(es) is accurate and is controlled by the Consignee or associated addressee for the Shipment with which it is associated. The Shipper shall defend, indemnify and hold harmless UPS, its parent corporation, and affiliated companies, their officers, directors, employees, agents, and their successors and assigns, from and against any and all liability, losses, damages, costs and expenses (including reasonable legal fees) of any nature whatsoever incurred or suffered in connection with damages arising out of or resulting from any breach of the warranties in the previous sentence.

UPS Paperless Invoice ServiceUPS Paperless Invoice Service provides shippers with the option of having electronic commercial invoices, which reflect their sale transactions of merchandise, prepared for them. This service would help shippers to expedite customs clearance of their international shipments and it is available to shippers who register with UPS in advance of shipping.

By using UPS Paperless Invoice service, the shipper authorises UPS to use the shipper’s letterhead and electronic signature to prepare true, correct, and paperless commercial invoices that reflect, in all material respects, the shipper’s sale transactions of merchandise to its buyers necessary to expedite in accordance with law the export and customs clearance of international shipments.

All commercial invoice information must be provided by the shipper, to ensure the accuracy and completeness of the Paperless Invoice. Timely upload of Package Level Details (PLD) by shippers is also required for use of this service. PLD includes, but is not limited to, the consignee’s full name, complete delivery address and shipment dimensions and weight. If timely upload of PLD is not provided, certain UPS services are unavailable. Timely Upload of PLD as used in these Terms refers to the electronic transmission of all applicable PLD information to UPS at or before the time that Shipments are tendered to UPS. PLD includes, but is not limited to, Consignee’s full name, complete delivery address, and Shipment dimensions and weight.

Terms and C

onditions of Service

Terms and Conditions of ServiceEffective July 12, 2020

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(Continued)

UPS Import Control®

UPS Import Control service allows a shipper to process an import shipment, including commercial invoice. Where available, a shipper may use UPS Import Control service to create a Print Import Label, Electronic Import Label, Print and Mail Import Label to provide to the sender of the shipment or a shipper may request UPS 1 Pickup Attempt or UPS 3 Pickup Attempts, to request that UPS make pickup attempts to retrieve import shipments from a sender’s address. 3 UPS Pickup Attempts is not available for UPS Worldwide Express Freight Services. UPS Import Control is available only in countries where UPS pickup services are available. An additional charge for each UPS Import Control label as set forth in the UPS Rates in effect at the time the charge is applied.

UPS Import Control is available for packages and pallets processed through WorldShip®, UPS CampusShip®, UPS Internet Shipping, or UPS Developer Kit and also for packages only, processed through WorldShip or an approved UPS Ready® solution.

Shipments containing certain items are prohibited from being shipped and are not accepted by UPS for UPS Import Control® service including, but not limited to Hazardous Materials shipments requiring shipping papers or firearms shipments requiring Delivery Confirmation Services. C.O.D. service is not available for UPS Import Control shipments.

The maximum actual or declared value for a UPS Import Control shipment is USD 50,000 per package and USD 100,000 per pallet; provided that for any UPS Import Control package or pallet with an actual or declared value in excess of USD 1,000, the shipper must ensure that a UPS high value shipment summary is generated and signed by the UPS driver upon tender of the package or pallet to UPS. If no high value shipment summary is obtained and signed, the maximum actual or declared value of each such package or pallet is limited to USD 1,000.

Print Return Label; Electronic Return Label; Print and Mail Return Label Shipments can be returned from an address using Print Return, Electronic Return, or Print and Mail Return Labels.

The maximum actual or declared value for each domestic Print Return Label, Electronic Return Label, or Print and Mail Return Label shipment is USD 1,000 per package or pallet.

The maximum actual or declared value for each international Print Return Label, Electronic Return Label, or Print and Mail Return Label shipment is USD 50,000 per package or USD 100,000 per pallet; provided that for any such shipment with an actual or declared value in excess of USD 1,000, the shipper must ensure that a UPS high value shipment summary is generated and signed by the UPS driver upon tender of the shipment to UPS. If no high value shipment summary is obtained and signed, the maximum actual or declared value for each such package or pallet is limited to USD 1,000.

Upon delivery, a shipment returned will be charged the rate calculated from the pickup location to the destination via the service selected. An additional charge for each Print Return Label, Electronic Return Label, and Print and Mail Return Label shipment will be assessed when the service is requested. The applicable

charges will be those set forth in the UPS Rates in effect at the time the charge is applied.

UPS Returns Plus(i) 1 UPS Pickup AttemptA shipper can request that UPS make one pickup attempt to retrieve a package or pallet from an address.

The maximum actual or declared value for each domestic 1 UPS Pickup Attempt service shipment is USD 1,000 per shipment. The maximum actual or declared value for each international 1 UPS Pickup Attempt shipment is USD 50,000 per package or USD 100,000 per pallet; provided that for any international 1 UPS Pickup Attempt shipment with an actual or declared value in excess of USD 1,000 per pallet or package, the shipper must ensure that a UPS high value shipment summary is generated and signed by the UPS driver upon tender of the shipment to UPS. If no high value shipment summary is obtained and signed, the maximum actual or declared value of each such shipment is limited to USD 1,000 per shipment or pallet.

Upon delivery, a package returned using 1 UPS Pickup Attempt service will be charged the rate calculated from the pickup location to the destination via the service selected. An additional charge for each 1 UPS Pickup Attempt service package will be assessed when 1 UPS Pickup Attempt service is requested. The applicable charges will be those set forth in the UPS Rates in effect at the time the charge is applied.

(ii) 3 UPS Pickup AttemptsA shipper can request that UPS make three pickup attempts to retrieve a package from an address. This service is not available for UPS Worldwide Express Freight Services.

The maximum actual or declared value for each domestic 3 UPS Pickup Attempts service shipment is USD 50,000. The maximum actual or declared value for each international 3 UPS Pickup Attempts service shipment is USD 50,000; provided that for any 3 UPS Pickup Attempts shipment with an actual or declared value in excess of USD 1,000, the shipper must ensure that a UPS high value shipment summary is generated and signed by the UPS driver upon tender of the shipment to UPS. If no high value shipment summary is obtained and signed, the maximum actual or declared value for each such shipment is limited to USD 1,000 per shipment or pallet.

Deliveries Attempted Three Times Without Extra ChargeWhere applicable, if UPS is unable to complete delivery of a shipment, a notice will be left at the consignee’s address stating that delivery has been attempted. Thereafter, a second, and if necessary, a third attempt to deliver the packages will be made without additional charge. For UPS Worldwide Express Freight Services shipments, only one delivery attempt will be made; subsequent delivery attempts are subject to additional charges which will be charged to the consignee.

UPS may deliver a shipment to the consignee or the consignee’s actual or apparent agent or representative or pursuant to consignee’s instructions, to the address or location specified in the UPS shipping system, to any person present at the address or location specified in the UPS shipping system, to a reasonable

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alternate address or location, in accordance with trade custom or usage, pursuant to UPS’s driver release procedures or delivery pursuant to UPS’s Shipper Release procedures. UPS does not limit delivery of a shipment to a person specified as the consignee. UPS may use an electronic device to obtain proof of delivery and the shipper agrees that it will not object to UPS relying on a printed copy of this as evidence merely on the grounds that the information concerned is obtained and stored in electronic form.

Special Handling of Undeliverable Shipments; Refused Shipment ReturnedShipments refused by the consignee, or which for any other reason cannot be delivered, will be held, and UPS will attempt to contact the shipper for further instructions, including return. If the return of the shipment is refused by the shipper, or the shipment cannot otherwise be returned to the shipper, UPS will retain the shipment for a reasonable period of time, to be determined at its sole discretion (not to exceed thirty days), and upon exercising reasonable commercial efforts at notifying the shipper, UPS reserves the right to deal with the shipment thereafter in any manner at its sole discretion, including but not limited to disposal of the package. The shipper will be responsible for payment of all charges, including, but not limited to, forwarding, disposal, or return transportation charges, as well as any duty and tax, if applicable. UPS will not be liable for any claims for loss or damage to a shipment refused by the shipper on return.

Refusal and Suspension of ServiceIf it comes to the attention of UPS that any shipment does not meet any of the above restrictions or conditions, UPS may refuse to transport the relevant shipment, if carriage is in progress, UPS may suspend carriage and hold the shipment. UPS further reserves the right to deal with such a shipment in any manner in its sole discretion and solely at the shipper’s risk and expense, including but not limited to, returning the shipment to the shipper, submitting the shipment to government authorities, or disposing of such shipment.

UPS also reserves the right to refuse to provide service, among other reasons, for any shipment which by reason of the character of its contents may, in the sole judgment of UPS, soil, taint, or otherwise damage other shipments or UPS’s equipment, or which is improperly or insecurely packed or wrapped. In addition, UPS reserves the right either to refuse to provide service for any shipment to or from any location, or to provide alternative service arrangements, when, among other reasons, UPS, in its sole discretion, deems that it is unsafe or economically or operationally impracticable to provide service.

UPS may at its option suspend transportation of any shipment if goods are found not to be acceptable for transportation for any reason whatsoever, if UPS cannot effect delivery at the third attempt to do so, if the consignee refuses to accept delivery, or if it cannot collect amounts due from the receiver on delivery. The shipper will be responsible for payment of all charges, calculated in accordance with the then current UPS rates, caused by such suspension of transportation, including, but not limited to, forwarding, disposal, or return of transportation charges as well as any duty or tax, if applicable.

The shipper will be responsible for the reasonable costs and expenses of UPS (including storage), for such losses, taxes and customs duties as UPS may suffer and for all claims made against UPS because a shipment does not meet any of the restrictions or conditions in the Commodities Handled and Restrictions on Service

clause above or because of any refusal or suspension of carriage or return of a shipment by UPS pursuant to these terms.

UPS will not be liable or responsible for the loss of or damage to any shipment, the contents of which UPS is not authorised to accept, which UPS states it will not accept, or which UPS has a right to refuse. If UPS suspends service as set forth in these terms, the payer of any transportation charges shall not be entitled to a refund. Acceptance for carriage of any shipment that UPS does not accept for transportation or which shippers are prohibited from shipping, does not constitute a waiver of any provisions of these terms or the terms set forth in the Rate and Service Guide, or on ups.com®.

Hold for Pickup and Hold at Location ServicesAt the time a shipper tenders a shipment to UPS, the shipper may request that UPS hold a domestic package at a designated UPS Customer Centre for pickup by the consignee. For each such shipment, the shipper will complete an address label showing the words “Hold for Pickup,” the consignee’s name, telephone number, the name of a contact person, and the full address of the designated UPS Customer Centre. In addition, the shipper will apply a UPS Hold for Pickup label below the address label on the shipment. Hold for Pickup is not available for international package shipments.

For UPS Worldwide Express Freight Services shipments, the shipper may request that UPS hold a UPS Worldwide Express Freight Services shipment at a UPS Worldwide Express Freight Centre location for pickup by the consignee. For each such shipment, the shipper will complete an address label showing the words “Hold for Pickup,” the consignee’s name, telephone number, the name of a contact person, and the full address of the consignee (designated UPS Worldwide Express Freight Centre address not required).

UPS will hold the shipment at the designated UPS Customer Centre or UPS Worldwide Express Freight Centre and will attempt to contact the consignee at the telephone number shown on the label. Shipments not picked up within five (5) business days from the date of arrival will be considered undeliverable.

“UPS Worldwide Express Freight Centre” means a UPS facility where a shipper may tender UPS Worldwide Express Freight Services pallets to UPS for transportation, and a consignee or other recipient may receive a pallet for delivery. UPS Worldwide Express Freight Centres available in Asia-Pacific are listed at ups.com® under Global Locator section.

PackagingIt is the responsibility of the shipper to ensure that proper packaging is used and that contents are adequately and securely packed, wrapped and cushioned for transportation. The use of UPS-provided packaging (including but not limited to materials, supplies and assistance) is not a guarantee that an item is sufficiently packaged for transportation.

When shipping certain electronic media containing sensitive personal information, it is recommended that the shipper retain a copy of the data and secure the data on the electronic media through encryption or other technological means. UPS is not liable or responsible for loss of, damage to, or irretrievability of data stored on electronic media, or loss of information.

Terms and C

onditions of Service

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UPS Worldwide Express Freight Services shipments must be palletised, stackable, able to be lifted by forklift, and shrink-wrapped or banded to a skid. Shipper must ensure that pallets and packaging comply with all applicable laws and regulations of the origin and destination country.

Right of InspectionUPS reserves the right, but is not required, to open and inspect any shipment tendered to it for transportation.

In addition, UPS is a regulated cargo agent and is subjected to security screening and clearing procedures by the local airport police and relevant authorities in accordance with local law, and that civil and criminal penalties, including forfeiture and sale, may be imposed for making false, fraudulent statements, or consigning explosives or explosive devices without lawful authority.

Provisions for Customs Clearance of International ShipmentsThe shipper must provide required documentation for customs clearance. By providing required documentation, the shipper certifies that all statements and information relating to exportation and importation are true and correct. Furthermore, the shipper understands that UPS is a regulated cargo agent and is subjected to security screening and clearing procedures by the local airport police and relevant authorities in accordance with local law, and that civil and criminal penalties, including forfeiture and sale, may be imposed for making false or fraudulent statements or consigning explosives or explosive devices without lawful authority. When a shipment is tendered to UPS, UPS is thereby appointed as the agent for performance of customs clearance, where applicable. UPS is specified as the nominal consignee for the purpose of designating a customs broker to perform customs clearance.

Customs penalties, storage charges, or other expenses incurred as a result of an action by customs or failure by the shipper or consignee to provide proper documentation or to obtain a required license or permit will be charged to the consignee along with any applicable duty or tax. The shipper shall be liable in the event of non-payment by the consignee. Where applicable, UPS provides brokerage service at no additional charge for routine customs clearance subject to any conditions stipulated in the effective UPS Rate and Service Guide. Additional charges may be applied for the complex clearance procedures listed in the Rate Guide.

RatesThe effective rates are the UPS Rates published in the effective UPS Rate and Service Guide for the service selected by the shipper, which apply to the shipper and the shipment and are in effect at the time of shipping, plus any additional charges or rates for nonstandard service, additional or nonstandard usage, and any other additional charges referenced in the effective UPS Rate and Service Guide, or those applicable additional rates set out in any customised contracts. To determine the amount of any charge for UPS service, consult the effective UPS Rates, available at ups.com® and upon request at the local UPS office. UPS Worldwide Express Freight Services pallets that are processed as door-to-door pallets prior to drop off at a UPS Worldwide Express Freight Centre will receive door-to-door rates.

PaymentUnless paid before shipment, all charges must be paid within 7 days of receipt of invoice or within such other period as the shipper may have agreed in writing with UPS. Unless proved otherwise, an invoice shall be considered for this purpose to have been received three business days following the date of invoice.

Any payments made by UPS, including but not limited to taxes, duties or other levies, on behalf of the shipper, receiver or some other party, shall be due and payable by the shipper on demand. Notwithstanding any billing or payment option selected at the time of shipment, the shipper is ultimately liable for and agrees to pay all charges, including where the receiver or third party fails to pay any charges which they are due to pay. A late payment fee in the amount set out in UPS’s invoice may be charged on any sums outstanding as of the specified payment due date. This is in addition to any legal rights and remedies available to UPS.

Missing/Invalid Account Number or Refusal FeeA processing fee, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be charged for a missing or invalid account number when the account number is missing or it is not the correct account number for the bill-to party, or if it is the account number for a receiver or third party who fails to pay the shipping charges. In the event of nonpayment by the receiver or third party, the shipper will be billed a refusal fee plus the shipping charges.

Interruption of ServiceIf UPS is unable to start or continue with carriage of the shipper’s shipment for a reason beyond its control, the shipper will not be able to claim that UPS is in breach of its agreement with the shipper but UPS will take all steps that are reasonably practicable in the circumstances to commence or continue the carriage.

UPS shall not be liable for, and the UPS Service Guarantee shall not apply to, any interruption of service due to causes beyond UPS’s control including, but not limited to: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, the application of security regulations imposed by the government or otherwise applicable to the shipment, riots, a government agency hold, strikes or other labor disputes, civil unrest, disruptions of any kind in national or local air or ground transportation networks (including, but not limited to, UPS’s transportation network), disruption or failure of communication and information systems, and adverse weather conditions.

UPS Service GuaranteeUPS’s on-schedule delivery of shipments for certain services and destinations is supported by a money-back guarantee, as set forth in the Rate and Service Guide, Details of UPS’s Service Guarantee, including its applicability and limitations, and the corresponding delivery and latest pick up time for the relevant service and destination are as set out on the UPS website (ups.com®) current at the time the goods are accepted for carriage and can also be confirmed by contacting the local UPS office. Where the Service Guarantee operates, and the conditions for the

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(Continued)

Service Guarantee as set forth in the Rate and Service Guide are fulfilled, if UPS fails to attempt delivery within the applicable time period, UPS will on request, at its option, either refund or credit the shipper (or any other person who paid for the carriage) with the shipping charges (or, in the case that only some of the packages or pallets in a multiple package or pallet shipment fail to meet the applicable time limit, the proportionate part of the shipping charges relating to those packages or pallets), net of any surcharges, Value Added Tax, duties or any taxes and levies. UPS must also be notified in writing or by telephone within 15 calendar days after the scheduled delivery for all Guaranteed Service Refund claims.

The Service Guarantee does not apply where late delivery results from non-compliance with the restrictions or conditions in the Commodities Handled and Restrictions on Service clause, from the exercise of any lien by UPS in accordance with these terms, where either the Refusal and Suspension of Service clause or the Interruption of Service clause apply. The UPS Service Guarantee does not apply to (i) packages or pallet subject to a Large Package Surcharge, Oversize Pallet Handling Surcharge or Additional Handling Charge; (ii) shipments containing any package that exceed maximum size or weight limits; (iii) shipments containing any package or pallet subject to a Large Package Surcharge, Oversize Pallet Handling Surcharge, Additional Handling Charge, or that exceed maximum size or weight limits; (iv) any shipments containing International Dangerous Goods (IDG), or (v) shipments without timely upload of PLD. For UPS Worldwide Express Freight Services shipments, the Service Guarantee shall apply to a shipment in excess of 2 tons or 4,400 pounds only if the shipper obtained confirmation of eligibility for the Service Guarantee, prior to tender of the shipment to UPS for service.For the avoidance of doubt, UPS’s liability under the Service Guarantee is limited to the above and the Service Guarantee does not otherwise constitute any form of undertaking or representation that the shipment will arrive by any particular time.

UPS may also cancel or suspend the UPS Service Guarantee for any service(s), and for any period of time, as determined by UPS in its sole discretion, and without prior notice.

Billing OptionsThe amount billed includes, but is not limited to, shipping charges, duties and taxes, if applicable. Unless otherwise restricted in the origin or destination country, UPS provides the following selection of payer options:

Bill Shipping Charges to:(a) Shipper – The shipper pays all shipping charges.(b) Receiver – The receiver pays all shipping charges.(c) Third Party – The designated third party pays all shipping charges. This option

is subject to the third party having a UPS account. Shipper must indicate the third party’s name, account number, and country in the appropriate section of the UPS Waybill.

Bill Duties and Taxes to:(a) Shipper – The shipper pays all duties and taxes.(b) Receiver – The receiver pays all duties and taxes.(c) Third Party – The designated third party pays all duties and taxes. This option is

subject to the third party having a UPS account. Shipper must indicate the third party’s name, account number, and country in the appropriate section of the UPS Waybill.

Shipper guarantees payment of all charges payable to UPS by the receiver or third party designated on the waybill. For all shipments where the shipper is not paying the shipping charges, the shipper must notify the bill payer prior to shipping, and that option must be indicated on the UPS Waybill in the space provided. UPS reserves the right in its sole discretion to request advance payment of shipping charges for any package or pallet sent to or from any international destination or origin.

An additional Duty and Tax Forwarding Surcharge will apply if the shipper selects a billing option in which duties and taxes are to be paid outside of the destination country.

Responsibility For Loss or DamageConvention for the Unification of Certain Rules Relating to International Carriage by Air signed at Warsaw on October 12, 1929 (and any amendments thereto, including the Additional Protocol No.4 signed at Montreal on September 1975, or the Convention for the Unification of Certain Rules for International Carriage by Air (Montreal, May 28, 1999)) or CMR Conventions or any national laws implementing or adopting these conventions apply (for convenience collectively referred to as “Convention Rules”) or where (and to the extent that) other mandatory national law applies, the liability of UPS is governed by and will be limited according to the applicable rules.

Where Convention Rules or other mandatory national laws do not apply, UPS will only be liable for failure to act with reasonable care and skill and its liability shall be exclusively governed by these terms and (save in the case of personal injury or death) limited to proven damages up to an amount not exceeding USD 100 per shipment, or per pallet in a UPS Worldwide Express Freight Services shipment, unless a higher value has been declared by the shipper as hereafter provided. If the claimant (or any person from whom he derives his right to claim) has caused or contributed to any loss, damage or delay to a shipment, any liability UPS may incur in respect thereof (limited as above) may be reduced or extinguished in accordance with the law applicable to such contributory negligence.

The shipper may increase UPS’s liability limit up to the actual value of the shipment by declaring a higher value for carriage and paying an additional charge as stated in the Rate and Service Guide. The declared value for carriage shall not exceed the actual value of the shipment or the actual value limits specified in the Commodities Handled and Restrictions on Service clause, whichever is lower.

Specifically for permitted shipments of jewelry, unset precious stones, and industrial diamonds, the declared value (and consequently UPS’s liability limit for such shipments) shall not exceed the actual value of the shipment and is subject to a further maximum limit of USD 1,000 per package or pallet (or the local currency equivalent) or USD 2,500 per package or per pallet (or the local currency equivalent) if such a shipment is tendered from eligible origins to eligible destinations set forth at ups.com/jewelry.

UPS does not offer shippers’ cargo insurance. Shippers desiring cargo insurance or all risk insurance should purchase such insurance from third parties.

UPS shall not be liable or responsible for loss or damage due to acts of God, natural disasters, war risks, acts of terrorism, nuclear damage, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar

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authorities, authority of law, the application of security regulations imposed by the government or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, UPS’s transportation network), disruption or failure of commu nication and information systems, or adverse weather conditions.

Save where applicable Convention Rules or other applicable mandatory national laws require otherwise, UPS shall not be liable for special, incidental, or consequential damages, including purely economic losses, such as the costs of any alternative means of transport, loss of profits, loss of business opportunities or loss of revenue resulting from loss of use, arising from any loss of or damage or delay to a shipment, whether or not a value has been declared as set forth above.

UPS shall not be liable for any damages arising from UPS’s inability, failure or refusal to comply with a request to stop, return or re-route shipment of a package or pallet after tender to UPS.

Claims ProcedureAll claims against UPS must be filed in writing with UPS as soon as reasonably practicable and in any event within 14 days of delivery in the case of damage (including partial loss of a shipment) and in the case of delay within 21 days of delivery. In addition, UPS shall have no liability in connection with any shipment unless legal proceedings are brought and written notice of them is given to it within six months after delivery of the goods concerned or, in the case of non-delivery, within six months from the scheduled date for delivery. This term shall not affect any rights the shipper may have under applicable Convention Rules or other applicable mandatory national laws.

Data ProtectionThe shipper agrees that UPS and other companies in the UPS group of companies worldwide, including companies in countries which may not have the same level of data protection as the country where the shipment is presented to UPS for carriage, may use any data provided by the shipper to UPS for the purposes set forth in, and subject to, the UPS Privacy Notice published on UPS’s web site at https://www.ups.com/content/au/en/resources/ship/terms/privacy.html (hereby incorporated by reference into these terms). The shipper has certain rights under the law to have access to, rectify, object to the use for direct marketing of, or delete personal data held by UPS about it.

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The shipper agrees that by including the e-mail address of the consignee in PLD for a shipment, (“PLD Email Address(es)”), the shipper acknowledges and agrees that UPS may send notifications related to the delivery of such shipment to the shipment’s associated PLD Email Address(es) and may use such PLD Email Address(es) in accordance with the UPS Privacy Notice. The shipper warrants that (i) informed and specific consent has been secured from the individual associated with each PLD Email Address(es) to receive notifications related to the delivery of such shipments and for use by UPS of the PLD Email Address in accordance with the UPS Privacy Notice and that (ii) the PLD Email Address(es) is accurate and is controlled by the consignee or associated addressee for the shipment. The shipper shall defend, indemnify and hold harmless UPS, its parent corporation, and affiliated companies, their officers, directors, employees, agents, and their successors and assigns, from and against any and all liabilities, losses, damages, costs and expenses (including reasonable legal fees) of any nature whatsoever incurred or suffered in connection with damages arising out of or resulting from any breach of the warranties in the previous sentence.

Entire AgreementAll shipments are subject to the terms and conditions contained in the UPS Rate and Service Guide and set out on the UPS website (ups.com®). The effective UPS Rate and Service Guide and the description of UPS Services at ups.com®, which are incorporated in the UPS Rate and Service Guide; and the UPS source document for each shipment, together comprise the complete and exclusive agreement of the parties, except as modified by any existing or future written agreement between the fied by any oral agreement.

SeverabilityThese terms shall apply to the fullest extent permitted by applicable law. If any part of these terms is not enforceable, this will not affect the enforceability of any other part.

Governing LawThese terms and any contract concluded which incorporates these terms shall in all respects be governed by the laws of the country where the shipment is presented to UPS for carriage.

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UPS AustraliaBldg 3, 14A Baker StBotany, NSW, 2019

SydneyAustralia

Customer Service HotlineTel: 131 UPS (131 877)

E-Mail: [email protected] - Friday: 08:00 - 20:00

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As a global leader in logistics, UPS guaranteed on-time package and freight shipments are just a few of the many deliveries that we make every business day. We also deliver:

• Extensive knowledge and experience from the world’s largest package delivery company to keep you competitive in a rapidly expanding international marketplace.

• Customised solutions and reliable services for shipping, tracking and billing from a global leader in technology to drive greater e� ciency, helping to save you time and reduce costs.

• Sustainable shipping options from one of the most e� cient global transportation networks in the world to help reduce carbon emissions and conserve resources.

All of this helps make the best delivery of all possible — your satisfaction and, most importantly, your customers’ satisfaction. When that’s delivered, we know we’ve done our job.

To learn more about what we can deliver for your business, visit ups.com/solutions/au.

UPS AustraliaBldg 3, 14A Baker StBotany, NSW, 2019

SydneyAustralia

Customer Service HotlineTel: 131 UPS (131 877)

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UPS Gets The Job Done.

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© 2020 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brownare registered trademarks of the United Parcel Service of America, Inc. All rights reserved.