20/20 businese english werkboek b1 administratie

20/20 Business English Werkboek B1 sector Administratie N3-420/20 Business English is de methode zakelijke communicatie Engels voor de sector Economie van het mbo. Voor niveau 3-4 bestaat de methode uit een handboek, aparte werkboeken en bijbehorende website (www.2020english.nl), en is geschikt voor alle opleidingen binnen de sector Economie.

Het handboek van 20/20 Business English is een zeer uitgebreid naslagwerk, dat alle vaardigheden van het Europees Raamwerk voor Vreemde Talen (ERK) behandelt, inclusief contextrijke voorbeelden, woordenlijsten en grammatica.

De werkboeken van 20/20 Business English bestaan uit een aantal units waarbinnen de leerling zijn taalvaardigheden in gevarieerde werkvormen oefent rondom één specifi eke (beroeps)situatie. De leerling sluit elke unit af met een case waarin de verschillende taalvaardigheden geïntegreerd aan bod komen. Dit werkboek B1 voor de administratieve opleidingen binnen de sector Economie brengt de leerling op het B1-niveau volgens de richtlijnen van het ERK.

De website (www.2020english.nl) geeft ondersteuning aan de werkboeken en het handboek door middel van onder andere veel audiofragmenten, extra oefenmateriaal en woordenlijsten voor de leerling, en didactische aanwijzingen en uitwerkingen voor de docent.

De combinatie van het handboek als naslagwerk, de gevarieerde oefenstof in de werkboeken en het extra materiaal op de website maakt van 20/20 Business English een complete methode zakelijke communicatie Engels, die uitstekend past binnen de actuele eisen van het Moderne Vreemde Talenonderwijs in het mbo.

Anke HorlingsRobert Hempelman

20/20 Business English

Het handboek van 20/20 Business English is een zeer uitgebreid naslagwerk, dat alle vaardigheden van het Het handboek van 20/20 Business English is een zeer uitgebreid naslagwerk, dat alle vaardigheden van het Het handboek van 20/20 Business English is een zeer uitgebreid naslagwerk, dat alle vaardigheden van het Europees Raamwerk voor Vreemde Talen (ERK) behandelt, inclusief contextrijke voorbeelden, woordenlijsten en Europees Raamwerk voor Vreemde Talen (ERK) behandelt, inclusief contextrijke voorbeelden, woordenlijsten en Europees Raamwerk voor Vreemde Talen (ERK) behandelt, inclusief contextrijke voorbeelden, woordenlijsten en grammatica.

De werkboeken van 20/20 Business English bestaan uit een aantal units waarbinnen de leerling zijn De werkboeken van 20/20 Business English bestaan uit een aantal units waarbinnen de leerling zijn De werkboeken van 20/20 Business English bestaan uit een aantal units waarbinnen de leerling zijn taalvaardigheden in gevarieerde werkvormen oefent rondom één specifi eke (beroeps)situatie. De leerling sluit taalvaardigheden in gevarieerde werkvormen oefent rondom één specifi eke (beroeps)situatie. De leerling sluit taalvaardigheden in gevarieerde werkvormen oefent rondom één specifi eke (beroeps)situatie. De leerling sluit elke unit af met een case waarin de verschillende taalvaardigheden geïntegreerd aan bod komen. Dit werkboek elke unit af met een case waarin de verschillende taalvaardigheden geïntegreerd aan bod komen. Dit werkboek elke unit af met een case waarin de verschillende taalvaardigheden geïntegreerd aan bod komen. Dit werkboek B1 voor de administratieve opleidingen binnen de sector Economie brengt de leerling op het B1-niveau volgens B1 voor de administratieve opleidingen binnen de sector Economie brengt de leerling op het B1-niveau volgens B1 voor de administratieve opleidingen binnen de sector Economie brengt de leerling op het B1-niveau volgens de richtlijnen van het ERK.

De website (www.2020english.nl) geeft ondersteuning aan de werkboeken en het handboek door middel De website (www.2020english.nl) geeft ondersteuning aan de werkboeken en het handboek door middel De website (www.2020english.nl) geeft ondersteuning aan de werkboeken en het handboek door middel van onder andere veel audiofragmenten, extra oefenmateriaal en woordenlijsten voor de leerling, en van onder andere veel audiofragmenten, extra oefenmateriaal en woordenlijsten voor de leerling, en van onder andere veel audiofragmenten, extra oefenmateriaal en woordenlijsten voor de leerling, en didactische aanwijzingen en uitwerkingen voor de docent.

De combinatie van het handboek als naslagwerk, de gevarieerde oefenstof in de werkboeken en het De combinatie van het handboek als naslagwerk, de gevarieerde oefenstof in de werkboeken en het De combinatie van het handboek als naslagwerk, de gevarieerde oefenstof in de werkboeken en het extra materiaal op de website maakt van 20/20 Business English een complete methode zakelijke communicatie Engels, die uitstekend past binnen de actuele eisen van het Moderne Vreemde Talenonderwijs in het mbo.

Anke HorlingsAnke HorlingsRobert Hempelman

Business English

Business English

Werkboek B1 sector Administratie N3-4

Werkboek B1 sector Adm

inistratie N3-4

9006814514_omslag.indd 1 22-03-11 14:30

Werkboek B1 sector Administratie N3-4

Business English AnkeHorlingsRobertHempelman

AuteurAnke HorlingsRobert Hempelman

RedacteurSuzanne Loohuis

VormgevingEnOf Ontwerp + communicatie, Utrecht

Beeldredactie en opmaakStudio Imago, Amersfoort

OmslagfotografieShutterstock

Fotografie binnenwerkAlamyDreamstimeiStockphotoShutterstock

Website bij deze uitgavewww.2020english.nl

ThiemeMeulenhoff ontwikkelt leermiddelen voor primair onderwijs, voortgezet onderwijs, beroepsonderwijs en volwasseneneducatie en hoger onderwijs.

Meer informatie over ThiemeMeulenhoff en een overzicht van onze leermiddelen: www.thiememeulenhoff.nl of via onze klantenservice (088) 800 20 16.

ISBN 978 90 06 81451 4 Eerste druk, eerste oplage, 2011

© ThiemeMeulenhoff, Amersfoort, 2011

Alle rechten voorbehouden. Niets uit deze uitgave mag worden verveelvoudigd, opgeslagen in een geautomati-seerd gegevensbestand, of openbaar gemaakt, in enige vorm of op enige wijze, hetzij elektronisch, mechanisch, door fotokopieën, opnamen, of enig andere manier, zonder voorafgaande schriftelijke toestemming van de uitgever.

Voor zover het maken van kopieën uit deze uitgave is toegestaan op grond van artikel 16 Auteurswet j° het Besluit van 23 augustus 1985, Stbl., dient men de daarvoor wettelijk verschuldigde vergoedingen te voldoen aan Stichting Publicatie- en Reproductierechten Organisatie (PRO), Postbus 3060, 2130 KB Hoofddorp (www.stichting-pro.nl). Voor het overnemen van gedeelte(n) uit deze uitgave in bloemlezingen, readers en andere compilatie-werken (artikel 16 Auteurswet) dient men zich tot de uitgever te wenden. Voor meer informatie over het gebruik van muziek, film en het maken van kopieën in het onder-wijs zie www.auteursrechtenonderwijs.nl.

De uitgever heeft ernaar gestreefd de auteursrechten te regelen volgens de wettelijke bepalingen. Degenen die desondanks menen zekere rechten te kunnen doen gelden, kunnen zich alsnog tot de uitgever wenden.

Deze uitgave is voorzien van het FSC®-keurmerk. Dit betekent dat de bosbouw voor het gebruikte papier op een verantwoorde wijze heeft plaatsgevonden.

Voorwoord

Dit is het Werkboek B1 sector Administratie N3-4 van de herziene methode 20/20 Business English. Je gebruikt dit werkboek in combinatie met het eveneens herziene Handboek Economie N3-4. Het handboek is een uitgebreid naslagwerk waarvan je vaak gebruik zult maken tijdens, en misschien ook wel na je studie. In dit werkboek word je regelmatig verwezen naar paragrafen in het handboek. Om een oefening te kunnen maken moet je bijvoorbeeld eerst theorie bestuderen of achtergrondinformatie lezen. Voorbeeld: in Exercise 1 (bladzijde 10) staat: For more information, study your handbook, A90-A95. Deze paragrafen gaan over het ontvangen van bezoekers.

Dit werkboek is verdeeld in tien units die allemaal over zakelijke onderwerpen gaan. De instructies zijn zoveel moge-lijk in het Engels. De antwoorden op de vragen en de uitwerkingen van de opdrachten kun je in het boek zelf schrijven, zodat je altijd je werk bij de hand hebt. Na elke unit volgt een case, waarin je kunt laten zien dat je de geleerde stof beheerst en dat je communicatief vaardi-ger bent geworden. De methode 20/20 Business English is bedoeld om zelfstandig leren en werken te vergemakkelijken. Als je de aanwij-zingen in dit werkboek volgt en de opdrachten naar behoren uitvoert, zul je merken dat je veel vragen over Engels zelf kunt beantwoorden en problemen zelf kunt oplossen.

Je docent heeft alle uitwerkingen. Bespreek met haar/hem of je over deze uitwerkingen mag beschikken.

Als je alle tien units en cases aandachtig hebt doorgewerkt, zul je merken dat je je in veel situaties al heel goed kunt redden. Je woordenschat is groter geworden, je kunt eenvoudige gesprekken voeren, teksten lezen en samenvatten en eenvoudige e-mailberichten en brieven schrijven. You won’t be at a loss for words.

Anke HorlingsRobert Hempelman

Gebruiksaanwijzing

In elke unit worden de vaardigheden Gesprekken voeren, Lezen, Schrijven, Luisteren en Spreken (presenteren) geoe-fend. Daarnaast is er aandacht voor grammatica en belangrijke woorden.Aan het eind van elke unit vind je een Case.

Speaking interaction / Gesprekken voerenIn dit boek vind je veel oefeningen die je helpen een eenvoudig gesprek in het Engels te voeren over vertrouwde onderwerpen. In veel gevallen kun je al voorbeelden ontlenen aan de luisteroefeningen bij dit boek.

Speaking / SprekenBij dit onderdeel zul je een aantal presentaties over verschillende zakelijke onderwerpen moeten voorbereiden en houden.

Listening / LuisterenDe vele luisteroefeningen zijn er niet alleen op gericht je luistervaardigheid te vergroten, maar ook om je een groot aantal voorbeeldgesprekken te laten horen die je in allerlei situaties kunt gebruiken.

Reading / LezenJe vindt in deze rubriek een groot aantal niet al te lange leesteksten over uiteenlopende onderwerpen waarmee je te maken kunt krijgen. De teksten worden gevolgd door een aantal verschillende opdrachten.

Writing / SchrijvenIn dit deel leer je eenvoudige e-mailtjes schrijven en eenvoudige zinnen vertalen.

Grammar / GrammaticaJe vindt in dit deel een aantal grammatica-oefeningen bij de theorie uit het Handboek.

Important words and phrases / Belangrijke woorden en uitdrukkingenDit is een lijst van woorden en uitdrukkingen afkomstig uit de module die je zojuist hebt doorgewerkt. Je moet er zelf voor zorgen dat je deze woorden en uitdrukkingen actief in het Engels kunt gebruiken.

CaseDe case wordt in het Engels gepresenteerd. In de case laat je je communicatieve vaardigheden zien. Het is dus belang-rijk dat je de vaardigheden en de woorden en uitdrukkingen uit de voorafgaande unit goed beheerst.

Betekenis iconen

Speaking interaction / Gesprekken voeren

Speaking / Spreken

Listening / Luisteren

Reading / Lezen

Writing / Schrijven

Grammar / Grammatica

Inhoudsopgave

Unit 1 Welcome to our company! 7Case 1 Visitors from abroad 34

Unit 2 Give me a call 39Case 2 Working at Cromwell 65

Unit 3 To the trade fair 69Case 3 New York, New York 92

Unit 4 Products & services 95Case 4 Garden furniture 120

Unit 5 An offer you can’t refuse 125Case 5 Best Appliances 147

Unit 6 It’s a deal 151Case 6 Troubleshooting 176

Unit 7 All over the world 179Case 7 Holland Cheese 199

Unit 8 On the move 203Case 8 Fashion Import 227

Unit 9 Money, money, money 231Case 9 Late payments 251

Unit 10 The right person for the job 255Case 10 Job hunting 281

Unit 1Welcome to our company!

Receiving visitors may be part of your job in the near future. This type of personal contact is very important in business. In a competitive world where everyone is using the telephone or computer to conduct business, meeting in person is still the most effective means of communicating. The impression customers have of you and your company may make all the difference. You may contribute to what is called ‘the competitive edge’.

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Unit 1 Welcome to our company!

iSpeaking interactionExercise 1Work in pairs or in a group.Answer the following questions.

1 Why would a visitor visit a company? Write down three reasons.

2 What is important when meeting a visitor?

Now discuss your answers with your classmates.

➜➜ For more information, study your handbook, A90-A95.

lListeningListen to track 1.

Exercise 2You will hear three short conversations between an employee and a visitor.

As you listen, complete the following chart.

Conversation 1 Conversation 2 Conversation 31 Where are they?

2 Why is the visitor there?


Exercise 3Now listen to the three conversations a second time. Tick [✓] the correct answers.

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Conversation 11 The employee asks the visitor...

➜■ a ... for a name.➜■ b ... for an address.

2 The employee asks the visitor...➜■ a ... to take a seat in the lobby.➜■ b ... to take a seat in the lounge.

Conversation 23 The employee asks the visitor...

➜■ a ... to repeat a name.➜■ b ... to repeat an address.

4 The employee asks the visitor...➜■ a ... to fill in a visitors registration form.➜■ b ... to fill in a visitor administration form.

Conversation 35 The employee offers...

➜■ a ... assistance.➜■ b ... a pen.

6 The employee offers...➜■ a ... to show the way to Mr Simmons’ office.➜■ b ... to show the way to Mr Simpson’s office.

iSpeaking interactionExercise 4Work in pairs.In the following conversations, (A) is a company employee and (B) is a visitor. During conversation 1 you are at a company and during conversation 2 you are at a conference centre.

Practise the conversations in English.

1(A) ochtend – groet – bied hulp aan(B) reageer – stel je voor – werk bij Euromarketing – afspraak 10 uur meneer Kindle(A) nog in vergadering – over enkele minuten klaar(B) reageer(A) plaatsnemen – wachtruimte(B) reageer(A) iets te drinken?(B) kopje thee

2(A) spreek (B) aan(B) reageer – zoek workshop ‘De consument in 2020’(A) eerst inschrijven(B) wist niet – hier inschrijven?(A) dat kan – naam?(B) stel je voor(A) vraag (B) om herhaling naam(B) herhaal je naam(A) vraag (B) formulier in te vullen(B) reageer

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lListeningExercise 5

➜➜ Study your handbook, A12-A15 to learn about listening skills. Write down the answers to the following questions in English.

1 You are going to do a listening exercise. Write down two things you have to do before you start listening.

2 Why is it a good idea to try to predict how a story or how information will continue?

3 In a listening exercise, you will hear words you do not know. How can you deal with these words? Write down two ways.

lListeningExercise 6In exercise 7 you will hear a radio programme. James Blake of Business Week is presenting a story about Sara Hansel, the Chief Executive Officer (CEO) of Sneakers Galore, a chain of shoe stores in the US.

1 Before listening to the programme, match the following words (1-10) with the correct translations (a-j).

1 to capitalise on2 chain store3 competitor4 expansion5 imagination6 industry7 inventory8 landlord9 retailer10 sneaker

a verhuurderb profiteren vanc inventarisd industriee gymschoenf groeig filiaal van grootwinkelbedrijfh fantasiei detaillistj concurrent

2 Now that you have seen these words, write down what you think the radio programme will be about.


Exercise 7Listen to the radio programme about Sara Hansel, CEO of Sneakers Galore. Fill in the missing information in the following company description.

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Name of company: Sneakers (1)

Number of stores in the US: (2)

Goal of the stores: (3)

CEO: (4) Hansel

Turnover per year in each store: $ million (5)

Average price of a pair of sneakers: $ (6)

Quote from Sara Hansel: ‘All that I’ve been doing all my life is just building.

Building my (7), building my management

structure. Building on (8)?

The United KingdomMany Dutch people say ‘England’ when they talk about the United Kingdom, but this is wrong. Also, the United Kingdom is not the same as Great Britain. The United Kingdom consists of the island of Great Britain and of Northern Ireland (4), which lies in the north-eastern part of the island of Ireland. The United Kingdom has an area of 244,111 km2. The island of Great Britain, in turn, consists of England (1), which occupies the southern two-thirds of the island, Scotland (3), which occupies the northern third, and Wales (2) in the west.

All these parts of Great Britain have very strong identities: the people who live there feel English, Scottish or Welsh, rather than British. You can imagine that someone from Scotland may feel insulted when you call him or her English...

➜➜ For more information about the UK, see your handbook, F2-F4.

pSpeakingExercise 8

➜➜ Work in pairs or in a gr0up. Study your handbook, A140-A144 to learn about giving presentations. Then answer the following questions.

2 1

3

4

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1 What do you think makes a good presentation? Think about presentations you have attended or presentations you have given yourself. Work in pairs, in a group or with your whole class. Discuss your answers with your classmates.

2 Write down three things you need to do to prepare your presentation.

3 Write down three things that you talk about in the introduction of your presentation.

pSpeakingExercise 9When you receive a group of visitors, you may have to give a short speech, for example about the company or the programme of the visit.

Complete the speech by filling in the elements (a-g) in the blanks (1-7).

(1)

My name is Lars de Jong. (2)

our programme for today. (3),

I will give you a tour of InterFeed, and show you all our buildings and departments. (4) during the tour, feel free to interrupt me.

At one o’clock, we will have a lunch together in the canteen.

At half past two, our PR Manager will give a presentation about the latest developments at InterFeed. (5) after an hour.

Tonight at half past seven, we will have dinner together in restaurant ‘Riche’.

(6)

(7)

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a Are there any questions?b First,c I am going to talk aboutd If you have any questionse Thank you for your attention.f There will be a short coffee breakg Welcome everyone.

pSpeakingExercise 10Work in pairs or in a group.You’re giving a tour of your company for a group of foreign visitors. You start with a short speech about the history of the company, InterFeed.

Prepare the speech. Use the following information. Use a dictionary to look up any words you do not know. Then give the speech to your classmates.

1 passende opening en inleiding2 InterFeed opgericht in 1961 door Piet de Groot, die veevoeders verkocht aan de plaatselijke boeren3 1961-nu: klanten niet meer plaatselijk, maar internationaal, groei van twee naar tweehonderd

medewerkers4 nu toonaangevend bedrijf op het gebied van verschillende soorten veevoeders5 nieuwe ontwikkelingen:

• focus op groeiende markten in Azië en Zuid-Amerika• streven naar duurzaam produceren van veevoeders

6 passende afsluiting

rReading Exercise 11You are at a company called Taylor Woodrow to talk about a work placement opportunity. You are asked to wait a few minutes in the reception area, because you will be collected by the HR Manager. You are given a cup of coffee. On the table in the reception area there is a leafl et in English about the Taylor Woodrow Group. You decide to take a closer look at the leafl et.

The Taylor Woodrow GroupTeamworkFundamentaltothesuccessoftheTaylorWoodrowGroupisthequalityofitsteam.Regardlessoftheeconomicenvironment,thepeoplewhomakeupthisgroupare,infact,itsgreatestasset.

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TrainingInspiteofthepresenteconomicclimate,TaylorWoodrowremainsloyaltothetrainingandpersonaldevelopmentofitsteam,regardlessofage,ethnicbackground,genderordisability.Theprogressionofallteammemberswithinthegroupisdeterminedexclusivelyonthebasisofpersonalmerit,effectiveperformanceandbusinessrequirements.TaylorWoodrowhasmaintainedahighlevelofcost-effectivetrainingactivity,under-takingtheequivalentof8,000days.

SafetyTheGroupcontinuestodevelopandimprovegoodsafetypracticesaroundtheworld.Ahighlevelofsafetyandawarenesstraining,involvingover2,000sitevisitsintheUKalone,ensuresthatteammembersareawareofthelatestsafetyproceduresandtechniques.

AidThroughitssponsorshiparrangementsaroundtheworld,TaylorWoodrowcontinuestohelpawidevarietyofworthycauses.TheGrouphelpedraiseatotalofover£30,000fortheCancerReliefMacEwanFund,whilegroupcompanieshaveactivelysupportedaidappealsforcountriesindistress.

CommunicationEffectivecommunicationisessentialtothesuccessfuloperationofTaylorWoodrow.Tofurthergroup-widecommunication,thegroup’sin-housemagazinewasrecentlyrelaunched.NowpublishedinA4format,thenewstylemagazinedovetailswithexistinginformationbulletinsandvideopresentationstokeeptheteamworldwideinformedofawiderangeofissues.

Answer the following questions.

1 What is a leafl et and what kind of information do you think you may fi nd in this one?

2 You can see in the text that the fi rst subheading is teamwork. What kind of information do you expect to fi nd here? Why is it useful to answer this question?

➜➜ Study your handbook, B8 to learn about skimming and scanning. Then answer questions 3, 4 and 5.

3 Skim the text so that you can comment on it when you meet the Human Resource Manager. How do you do this?

4 Scan the text to fi nd the following information.a Numbers are used four times. Write these numbers down.

b The name of one country is mentioned. Write this down.

5

10

15

20

15


5 What is the difference between skimming and scanning? Answer in English or Dutch.

Now read the text in detail, but do not use a dictionary.

➜➜ Study your handbook, B2 to learn more about fi nding out the main purpose of a text. Then answer question 6.

6 What type of text is this, broadly speaking?➜■ a informative➜■ b persuasive➜■ c expressive➜■ d amusing

➜➜ Study your handbook, B10-B13 to learn more about dealing with unknown words. Then answer questions 7, 8 and 9.

7 Would you look up the following words in a dictionary? Explain why or why not, as in the example.

Iwouldn’tlookup‘asset’(3)becauseIalreadyknowwhatitmeans,namely‘value’.

a environment (3)

b gender (6)

c merit (7)

d worthy (16)

e distress (17)

f relaunched (20)

8 Look at the word disability (6). Write down ten words in English that start with dis-.

9 What does dis- mean? Write down other beginnings of words that have the same meaning as dis-.

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rReadingExercise 12You can remember more new words if you try to learn them together with other related words. For example, you may associate the word manager with words like office, boss, in charge, meeting and buying.

Complete the following diagram by filling in words you associate with time, appointment, client and conversation.

time appointment client conversation

rReadingExercise 13Work in pairs.Another way you can learn new words is to see them as parts of a phrase instead of separate words.

Choose a verb from the left and match it with a phrase on the right. After you have finished, work in pairs to ask each other questions or make offers using the phrases you have found.

1 answer2 make3 offer4 pick up5 receive6 show7 sign8 take9 talk to10 wait

a an appointmentb assistancec a clientd a minutee your namef questionsg a seath the telephonei a visitorj the way

wWritingExercise 14In this book you will learn about letters and other written forms of business communication. Before you can actually start writing letters, emails, memos, etc., you need to read some background information. Study your handbook, C1-C12.

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Write down the answers to the following questions.

1 Write down two forms of written communication that are used in companies.

2 Why is the structure of a letter or email so important?

3 What are the advantages of using the ‘KISS’ formula when writing a letter or email?

4 What are the differences between the structure of a letter and the structure of an email?

wWritingExercise 15

➜➜ Study your handbook, C3-C12 to learn about writing a business letter. Correct the mistakes in the following parts of a business letter.

1 Audrecia Street 24

2 2rd April 2012

3 Dear Mister Andrews

4 Look at the next page.

5 12 january 2012

6 Dear Mrs Unknown

7 dear sirs

8 31-9-2013

9 Enclose 1

10 yours sincerely

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wWritingExercise 16Write a complete letter by fi lling in the elements (a-j) in the blanks (1-10).

20/20 CONTACT LENSES LTD Profi le House, 23 High Street Eton, Windsor, SL4 6AX

(1) (2) (3) (4)

Thank you for sending us a confi rmation of your intended visit to our new production site. We look forward to meeting you on 4 July. Ms Brahms will be your personal assistant during the entire day. She will collect you from the airport at 8.30 a.m.

If you have any further questions, please do not hesitate to contact us.

(5) (6) (7) (8) (9) (10)

aRoger WilliamsTMC130 Queens RoadReading, BerksRGI 4DG

b

cYours sincerely

dEncl.

e20/20 CONTACT LENSES LTD

fChief Executive Offi cer

gDear Mr Williams

h21 June 2012

ire: PRODUCTION SITE VISIT

jM. Taylor (Mrs)

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iSpeaking interactionExercise 17You may find it difficult to start a conversation with a stranger. However, in business there are many occasions when you need to do this. For example, an employee meets a visitor at the reception desk and shows him or her to a meeting room, or an employee of a company picks up a visitor at the airport.

Answer the following questions.

1 Think of two other situations when you might need to start a conversation.

2 Why do you think you are expected to start a conversation? What impression does it make if you do not say anything?

3 What subjects can you start a conversation with? Can you think of subjects you had better avoid?

➜➜ For more information, study your handbook, A99-A109.


Exercise 18You will hear two short conversations. The first conversation is at a conference. The second one is at an airport.

The following conversations are not quite the same as the ones you will hear. As you listen, spot the differences and write them down.

1Employee Good morning, madam. I’ll show you to the conference room. Right this way, please.Visitor Oh, yes. Thank you.Employee Did you have any trouble finding the hotel?Visitor No, not at all. I came by train.Employee I see. And did you take the bus from the station?Visitor No, I took a taxi. I wasn’t really prepared for rain today.Employee Yes, that’s right, it was supposed to snow today, wasn’t it? Well here’s the room, madam.

Enjoy the presentation.Visitor Thank you.

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2Anne Bosman Excuse me, are you Mr McFee of Brighton Manufacturing?Mr McFee Yes, I am.Anne Bosman Hello, nice to meet you. I’m Anne Bosman. Welcome to Manchester.Mr McFee How do you do. It’s so nice of you to meet me here.Anne Bosman Oh, it’s no problem at all. Did you have a nice journey?Mr McFee Yes, it was quite comfortable, thank you.Anne Bosman That’s good to hear. Well, I’ll take you to the offi ce fi rst, if that’s all right with you.Mr McFee Yes, that’d be fi ne.Anne Bosman Can I help you with your luggage?Mr McFee Yes, thank you. Here you are.Anne Bosman My car’s just right outside. Shall we go then?


Exercise 19➜➜ Study your handbook, A101-A105 to learn about conversation starters.

You will hear ten questions. Answer each one as in the example.

question Didyouhaveanytroublefindingouroffice?answer No,itwasquiteeasyactually.Thedirectionsyougavemewereveryhelpful.

1

2

3

4

5

6

7

8

9

10

21


iSpeaking interactionExercise 20Work in pairs.Write down a short conversation for each of the following situations. Then practise the conversations.

1 You are at a business lunch and someone sits down beside you. You recognise him from the workshop you have just attended.

2 You are attending a trade fair in Brussels. You see someone you have met before, but you cannot remember where.

3 You pick up a company visitor at Schiphol airport who has just fl own in from Orlando, Florida.4 You meet a job candidate at the main entrance of your company. She is here for a job interview for a

secretarial position. You were asked to guide her to the meeting room on the fourth fl oor.5 You are waiting for a presentation to begin. It is going to be about a new sales campaign for Eastern

Europe. You are sitting next to a manager from your Head Offi ce in London. You work in Breda.

rReadingExercise 21

From California to the New York IslandItisverydifficultforaforeignertograspthesizeoftheUSandthegreatvarietyoflifewhichgoesonwithinit.Infact,oneofthemostfrequentcommentsmadebytouristswhohavetraveledaroundthecountryisthattheyweresurprisedhowbigitis.Andtheywerealsosurprisedatthetremendousvariety,whentheyexpectedtofindeverythingmuchthesameallovertheUnitedStates.Still,howcansomeonewholivesinacountrywhichcanbedrivenacrossinadayortwobegivenafeelingfortheimmensedistancesofAmerica,orforthose‘wideopenspaces’?Onecommonapproachistomakecomparisons,forinstance,tosaythatSanFranciscoisaboutasfarawayfromNewYorkCity–some4,500kilometers–asParisisfromBaghdad.UnlikeParisandBaghdad,however,bothAmericancitiesarewithinthesamecountryandculture.ItmightthereforebebettertoimaginewhatitwouldbelikeifParisandMarseilleswereasfarapartasareSanFranciscoandtheBigApple.ImaginethatwewantedtocrossEngland,forinstancefromLiverpooltoLondon,buthadtopassthroughfourtimezones,gooverthreecontinentalmountainranges,crossliterallyhundredsofriversandspenddaysonthevast,flatprairielands.Wewoulddrivepasthundredsoflakes,woodsandforests,farmsandranches,thelargecitieswiththeirmillions,andthesmalltownsthatarejustdotsonthemap.Wewouldgothroughtheworld’smostproductiveagriculturalregionsandthecrowdedindustrialcenters.Wewouldstillseeenormousstretchesofwildernesswheremotelsandgasstationsarefewandfarbetween.WewouldneedtoimaginethesethingsbetweenLiverpoolandLondon,ifwewishedtohaveafeelingofwhatseparatesthenewNewWorldoftheWestCoastfromtheoldNewWorldoftheEastand,atthesametime,whatholdsthemtogether.WhiletouristsaresooftensurprisedbyhowbigAmericareallyis,mostAmericanstakethesizeandthevarietyoftheircountryforgranted.Theydon’tfinditexceptionaltobeabletodrivethousandsofmilesandstillbeabletospeakthesame,commonlanguagealongtheway.Theydon’thavestickersontheircarswhichsayUSA:whatelsewoulditbe?

Read the title and the fi rst sentence of the text.

5

10

15

20

22


1 Describe in one sentence what you think the text will be about.

2 Write down ten words that you expect to come across in the text.

rReading Exercise 22Now read the text carefully. Here are ten words from the text and their meaning in Dutch. Use them in the following sentences to show that you understand their meaning.

grasp (1) begrijpenfrequent (3) vaak gehoordetremendous (5) enormeapproach (8) aanpakliterally (14) letterlijk

dots (16) stippenagricultural (17) landbouw-crowded (17) drukkevariety (21) verscheidenheidcommon (23) gemeenschappelijke

1 English is the language of the UK, the US, Canada, Australia and New Zealand.

2 A complaint is about poor service.

3 Your to our clients is rude and very bad for the company’s name.

4 I thought she was making a joke, but she meant it .

5 Our company receives a amount of mail each day.

6 Mrs Harrison was wearing a blouse with black and red on it.

7 Our department produces sweaters in a wide of colours.

8 I failed to the message he left for me.

9 If you want to sell products, you have to know some things about farming.

10 London streets are very during rush hours.

gGrammarExercise 23

➜➜ Study your handbook, E27-E28 to learn more about prepositions (voorzetsels).

Fill in appropriate prepositions.

23


1 The meeting starts ten o’clock.

2 I arrived just time for the meeting.

3 Turn left here, you will fi nd room 205 your right.

4 Could you show the visitors around I come back?

5 Did you come taxi?

6 This information is just you and me.

7 Ahmed went the manager’s offi ce to look for some papers.

8 When you arrive at the reception, ask Mr Jansen.

9 I don’t want the rest of the staff to know it.

10 He will be able to see you half an hour.

gGrammarExercise 24

➜➜ 1 Study your handbook, E27-E28 to learn about prepositions (voorzetsels). Use a dictionary. Fill in a preposition to complete the following sentences.2 When you have completed all sentences, write down in simple English words what the verb together with

the preposition means, as in the example.

Wecannotput offthemeeting,weneedtodecidetoday.putoff=postpone,setonalaterdate

1 Could somebody please pick Mrs Davidson from the station?

=

2 Our guest couldn’t make his mind about where to go for dinner.

=

3 I don’t know where Wandsworth High is, but I’ll fi nd in a minute.

=

4 I gave to the temptation and lit a cigarette.

=

5 He was late for his appointment, because his car had broken .

=

24


6 Our plane took an hour late.

=

7 Terry made a mistake when filling in the visitors registration form and had to cross something.

=

8 When you’re in Tampa, call Audrey at our Florida office. She would like to meet a Dutch colleague.

=

9 John, could you look our Korean guest for the rest of the afternoon?

=

10 Our Swedish client had such a bad stomach-ache, that we thought it best to send a doctor.

=

gGrammarExercise 25

➜➜ Study your handbook, E29-E37 to learn about verbs (werkwoorden). Fill in a correct form of the present simple (onvoltooid tegenwoordige tijd) or past simple (onvoltooid verleden tijd) of the verbs between brackets.

1 Did you have any trouble finding us? – No, I by taxi. (come)

2 My boss always our guests out to dinner when they stay more than one day. (take)

3 We many potential customers at the trade fair. (meet)

4 Mr Udink? He five minutes ago, why? (leave)

5 Well, he he would stay to discuss the new terms of delivery with me. (say)

6 I I heard her come in at 9 o’clock. (think)

7 I think the last train to the airport at 11.05 p.m. (leave)

8 This list exactly what their current prices are. (show)

9 The delegates who were late the conference room in a hurry and down quietly. (enter – sit)

10 Unfortunately, our manager our flight to Indonesia. (cancel)

11 We a new catalogue every other year. (publish)

12 Our company to Flushing in 1997. (move)

13 Our former CEO never had any cash on him and always with his credit cards. (pay)

25


14 Where you born? (be)

15 I them a confirmation of the appointment by email. (send)

wWritingExercise 26

➜➜ Study your handbook, C14-C17 to learn more about writing appointments and invitations. Tick [✓] the best translation for each sentence.

1 Ik wil graag een afspraak met u maken voor volgende week vrijdag.➜■ a I would like to make an appointment with you for Friday next week.➜■ b I would like to make an appointment with you for next week Friday.

2 Hierbij bevestig ik onze afspraak voor een demonstratie van uw nieuwe collectie.➜■ a By means of this letter I would like to confirm our demonstration appointment of your new collection.➜■ b This is to confirm our appointment for a demonstration of your new collection.

3 Wilt u aan dhr. De Rooij doorgeven dat ik onze lunchafspraak moet afzeggen?➜■ a Please inform Mr de Rooij that I cannot make it for our lunch appointment.➜■ b Please inform Mr de Rooij that I have to cancel our lunch appointment.

4 Ik zal u later deze week nog bellen om een nieuwe afspraak te maken.➜■ a I will call you later this week to make a new appointment.➜■ b I will call you later this week for an appointment again.

5 Kunt u mij laten weten of deze datum en dit tijdstip u uitkomen?➜■ a Could you let me know if this date and this location are convenient for you?➜■ b Could you let me know if this date and this time are convenient for you?

6 Kunt u mij een bevestiging sturen van deze afspraak?➜■ a Could you please sent me this appointment’s confirmation?➜■ b Could you please send me a confirmation of this appointment?

7 Het doet ons genoegen u uit te nodigen voor onze jaarvergadering.➜■ a We are pleased to invite you for our annual meeting.➜■ b We are pleased to invite you to our annual meeting.

8 De vergadering wordt gehouden op 12 mei op het hoofdkantoor.➜■ a The meeting will be held on 12 May at head office.➜■ b The meeting will be held at head office on 12 May.

9 We hebben zowel de agenda van de vergadering bijgesloten als verdere informatie.➜■ a We have included the meeting’s agenda and further information.➜■ b We have enclosed the agenda of the meeting as well as further information.

10 Als u de jubileumreceptie niet kunt bijwonen, neemt u dan contact op met mw. Dingemans.➜■ a If you are unable to attend the anniversary reception, take contact with Ms Dingemans.➜■ b If you are unable to attend the anniversary reception, please contact Ms Dingemans.

26


wWritingExercise 271 Below you see the contents of four short emails in connection with appointments. For each email state if

it is a:a confirmation of the appointmentb change in the appointmentc cancellation of the appointment

Email 1: Email 2: Email 3: Email 4:

2 Underline words or sentences in each of the four emails that show that it is a cancellation, a change or a confirmation.

1

Dear Mr Mortimer

We made an appointment with your secretary on 11 November for a meeting with Ms Martinet. The meeting was to be held at your office on 2 December at 11 a.m.

We regret to inform you that Ms Martinet was transferred to our office in South Africa. We had hoped to appoint a new sales agent for the UK in time to keep the appointment. Unfortunately, interviews have not been finished yet.

We will contact your secretary as soon as it is possible to make a new appointment.

2

Dear Mr Mortimer

This is to confirm the appointment your secretary made with us by phone on 11 November. One of our representatives will meet you at your office on 2 December at 11 a.m.

Unless we hear from you, Ms Martinet will meet you at the date and time mentioned above to demonstra-te our latest assortment of design calculators.

27


3

Dear Mr Mortimer

We made an appointment with your secretary on 11 November for a meeting with Ms Martinet, one of our sales agents. The meeting was to be held at your office on 2 December at 11 a.m.

We regret to inform you that Ms Martinet was transferred to our office in South Africa. We have appointed a new sales agent, Mr Young, for the UK.

We hope it will be agreeable to you that Mr Young will take her place and meet you in your office an hour later, at 12.

Mr Young is not able to meet you at 11 a.m. because on that day there is no earlier flight from Amsterdam Airport.

4

Dear Mr Mortimer

We made an appointment with your secretary on 11 November for a meeting with Ms Martinet, one of our sales agents. The meeting was to be held at your office on 2 December at 11 a.m.

We are very sorry to tell you that Ms Martinet will not be able to attend this meeting. She has other obligations on 11 November.

Please accept our apologies for this inconvenience. We would like to make a new appointment with you. We hope 6 December at 12 is convenient for you. If not, please contact us so we can make other arrangements.

28


wWritingExercise 28

➜➜ Study your handbook, C14 to learn about confi rming appointments in writing. Write a complete letter by fi lling in the following words and expressions.

a attendb chancec conferenced forwarde interested

f invitationg Mr Williamsh personallyi realisej sincerely

15 November 2012

Roger WilliamsTMC130 Queens RoadReadingUK RG1 4DG

Dear (1)

Thank you very much for your (2). We were very (3) to see that the second (4) on telemarketing will go on as planned after all. We will (5) on both 6 and 7 January.

We hope we will have a (6) to meet you (7), although we do (8) that on those two days you will be very busy.

We look (9) to seeing you.

Yours (10)TELECARE ROTTERDAM

K. Willemse (Ms)Chief Executive Offi cer

iSpeaking interactionExercise 29Dining out is very common in business life. You may be invited to a business or social dinner when you are abroad. Perhaps you will entertain foreign guests here in the Netherlands and will need to explain Dutch dishes.

Answer the following questions in English.

29


1 Name two typically a) English; b) American; c) Dutch dishes.a

b

c

2 What is your favourite kind of food?

3 Is there any kind of food which you really hate?

4 Fill in the names of the fish, meat, vegetables and fruits.

Fish Meat Vegetables Fruits

applebaconbananabeansbeefbroccolicarrotscauliflowercelerychicken

codfishcrabcucumbereelgrapeshamhamburgerherringlemonliver

lobstermangomelononionorangepeachpearpeasporksalmon

sausageshrimpssproutssteakstrawberrysushitomatotrouttuna fishveal

30


iSpeaking interactionExercise 30

➜➜ Study your handbook, A110-A113 to learn phrases to use when dining out. Translate the following sentences.

1 Wat wil jij drinken, Peter?

2 Wat zou je aanbevelen, de zalm of de forel?

3 Weet je al wat je wilt bestellen?

4 De erwtensoep is erg lekker.

5 Mag ik even afrekenen?

6 Ik zou graag een cappuccino willen hebben.

7 Mogen we een tafel voor drie personen?

8 Ik zal deze keer trakteren.

9 Zullen we een fles rode wijn bestellen?

10 Ik ben niet erg bekend met de Engelse keuken.

iSpeaking interactionExercise 31Work in pairs.You are a Dutch executive (part B) and you are visiting a restaurant with a Swedish business relation (part A). During dinner you talk to this business relation.

Write out the two conversations in English and then practise them.

31


1(A) wil graag in niet-rokersgedeelte zitten(B) geen probleem – ziet er best gezellig uit – daar is het menu(A) weet (B) wat hij/zij wil bestellen?(B) nog niet – heeft (A) vragen over het menu?(A) is in het Nederlands – begrijp het niet(B) proberen te vertalen?(A) graag – zijn er gerechten die vermeden moeten worden?(B) nee – beveel zalm of forel van dit restaurant aan(A) prima – vind vis erg lekker(B) zal ober roepen voor de wijnkaart(A) graag

2(A) heerlijk(B) inderdaad – ook niet te druk vanavond – goede service trouwens(A) nog wat wijn?(B) nee, ga gerust zelf je gang – moet zelf nog rijden – ook morgen vroeg op(A) vergadering?(B) nee – klant die per se vóór achten wil komen(A) niet leuk – zullen we rekening delen?(B) nee – trakteer – spreekt voor zich(A) als (B) in Zweden komt in oktober is het voor rekening (A)(B) stem toe – vertrekken?(A) prima – bedank voor heerlijke diner(B) graag gedaan – oberrr!

Menu ‘Le Bouquet’

Dagelijkswisselend4-gangenmenuà€37,50

VoorgerechtenZalmsalademetwalnoteneneenyoghurtdressingà€10,00

Romigetomatensoepmetcroutonsà€9,00Salademetgerooktekip,oudekaasengedroogdetomaatjesà€11,00

HoofdgerechtenKreeftà€25,00

Gerooktezalmmeteenaardappeltaartjeinwittewijnsausà€21,00Gegrildeeendenborstmetgestoomdegroentenineenrodeportsausà€19,50Runderbiefstukjesmetverschillendegroentenineenpeperroomsausà€17,50

DessertsVanille-,chocolade-enaardbeienijsmetvruchtenenslagroomà€10,00

DiverseFransekaassoortengeserveerdmetnotenbroodà€8,50

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iSpeaking interactionExercise 32Work in pairs.Practise playing both parts, (A) and (B).

(A) You work for a company in Amsterdam. There is a Scottish business associate visiting your company. You have invited him/her to have dinner at a small restaurant in Amsterdam. Study the menu on page 26, answer any questions about the menu and discuss what you are each going to order. You are not expected to explain or translate every detail but it must become clear to your guest what he or she may expect from certain dishes.

(B) You are Scottish and are in Amsterdam on business. You have been invited to have dinner with a Dutch business associate you met a few days ago. Ask questions about the menu, since you do not speak any Dutch. Discuss what you are each going to order.

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Important words and phrasesMake sure that you know how to use the following words and phrases in English. They can all be found in Unit 1.

een bedrijf bezoeken

plaatsnemen

een formulier invullen

voorspellen

afdeling

koffiepauze

buitenlandse gast

ophalen

folder

vragen beantwoorden

een afspraak maken

hulp aanbieden

bezoekers ontvangen

iemand de weg wijzen

contact met iemand opnemen

receptiebalie

iemand herkennen

hoofdingang

uitnodiging

een afspraak bevestigen

een afspraak afzeggen

een bevestiging sturen

jaarvergadering

een vergadering houden

aanbevelen

een conferentie bijwonen

keuken, kookstijl

gerecht

heerlijk

rekening

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Case 1 | Visitors from abroadYou work for Heijmans, a construction company. You receive a group of new colleagues from the UK for a course about sustainable (duurzame) construction materials.

wWritingAn invitationOne of the UK colleagues you wish to invite is Mrs King. Write an invitation to Mrs King. Use the following information. Also think of a proper subject line (onderwerpregel), salutation (aanhef) and complimentary close (afsluiting). You may use a dictionary. Use paper or a computer to write the invitation.• uitnodiging voor cursus duurzame bouwmaterialen • datum: 24-25 januari • locatie: hoofdkantoor in ’s-Hertogenbosch• programma en verdere documentatie zijn bijgevoegd• contact opnemen met jou als ze er niet bij kan zijn


The first visitor The first visitor arrives. Listen to the conversation between the receptionist and the visitor. As you listen, answer the following questions.

1 At what time does the course start?

2 What is the visitor’s name?

3 What does the visitor have to do with the visitors registration form?

4 What does the visitor want to borrow?

5 How long does the visitor have to wait?

6 Where can the visitor wait?

7 What does the visitor drink?

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rReadinghttp://www.heijmans.nl

Company history

Company HistoryHeijmansN.V.hasbuiltaroadtothenumberthreepositionintheNetherlands’constructionindustry,trailingonlyKoninklijkeVolkerWesselsStevinandBAM.

Street builder in the 1920s RosmalennativeJanHeijmanswasjust20yearsoldwhenhewentintobusinessforhimselfasastreetbuilderin1923.Heijmans’firstprojectwasacontractforpavingtheroadinfrontoftheDenBoschtrainstation.Hamperedbythedifficulteconomicclimateofthelate1920sand1930sandbytheNazioccupationofthecountryduringWorldWarII,Heijmansremainedasmallcompany.YetHeijmanswasalsowell-positionedtotakeadvantageofthevastreconstructionneededintheNetherlandsfollowingthewar.Duringthisperiod,thecompanyalsoextendeditsbusinessbeyondstreet-buildingintothegeneralconstructionsector.

Post-war periodFounderJanHeijmansdiedattheageof63.Bythen,hehaddecidedtoconcentratethecompany’sactivitiesintheNetherlands,whereitbegancompetingfornationalcontracts.Thecompanyalsoextendeditsoperationstocoverawiderrangeofconstructionmarketsduringthistime.

Central playerHeijmansremainedamodest-sizedbusiness,amongmanyothersinthehighlyfragmentedDutchconstructionindustrythroughthe1980s.Towardtheendofthatdecade,however,thesectorbeganmakingitsfirstmovementtoconsolidation,particularlyinviewofthecomingsingleEuropeanmarketslatedfor1992.Heijmansbeganpositioningitselfasacentralplayerintheemergingmarketinthelate1980swiththenamingofJoopJanssenascompanychairman.UnderJanssen,HeijmanssetitselfagoaloftoppingNLG1billioninsalesbeforethemid-1990s,alevelthatwouldplacethecompanyamongtheNetherlands’topconstructiongroups.

Becoming a Dutch leader in the 2000s Bytheearly1990s,Heijmanshadalreadyoutgrownitscorporatestructureasafamily-ownedcompany.Inordertoachievefurthergrowth,thecompanyrequiredcapital.In1993,thecompanylistedontheEuronextAmsterdamStockExchange.ThelistingprovidedHeijmanswiththecapitaltobeginasteadyseriesofacquisitionsthatliftedthecompanytothenumberthreespotintheNetherlandsbytheturnofthe21stcentury.

International targets for the new century WithlittleroomfordramaticgrowthintheNetherlands,Heijmansbegandevelopingplansforfurtherinternationalexpansion.Germanybecamethegroup’snewobjectiveinaso-called‘oilslick’expansionstrategythatlimitedthecompany’sacquisitiontargetstonearbymarkets.AcquisitionsofthreecompaniesfromtheHolzmannGroupplacedHeijmansinapositiontocompeteforhigh-riseconstructioncontractsandengineeredconstructionandpublicworksprojectsinGermany’ssouthernandwesternregions.

FromGermany,Heijmans’eyeturnedtotheUnitedKingdom.Atthebeginningof2003,HeijmanscompleteditsentryintotheU.K.marketwhenitannouncedthatithadagreedtoacquireLeadbitterLtd.TheadditionofLeadbittergaveHeijmansafirmfootholdforfutureexpansionintotheUnitedKingdom.

Bron:www.heijmans.nl

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You have found this text about the history of Heijmans on the internet. Scan the text and answer the following questions.

1 How old was Jan Heijmans when he founded the company?

2 When was the company founded?

3 How old was Jan Heijmans when he died?

4 Which other chairman (besides founder Jan Heijmans) is mentioned in the text?

5 When did Heijmans list on the Euronext Amsterdam Stock Exchange?

6 What three countries are mentioned in the text?

pSpeakingA short speechAll visitors have arrived. Your colleagues have never been to the Netherlands office before, so they will get a tour of the office. Your boss has asked you to give a short speech about the history of Heijmans before the tour starts.

Use the text you found on the internet. Follow these steps.

1 Skim the text and write down all the information you need for the speech. 2 Make notes of what you are going to say.3 Make sure you start and end your speech properly.4 Make sure your speech is about five minutes long.5 Give your speech to your classmates.

iSpeaking interactionDinnerWork in pairs.Practise playing both parts, (A) and (B).

(A) You are having dinner with your colleagues from the UK in a restaurant in Den Bosch. You are sitting next to Mrs King. Study the menu and discuss what you are each going to order. You are not expected to explain or translate every detail but it must become clear to your guest what he or she may expect from certain dishes.

37


(B) You are Mrs King from the UK. You are visiting your company’s headquarters for a product demonstration. You are having dinner with some Dutch and British colleagues. You are sitting next to a Dutch colleague. Ask questions about the menu, since you do not speak any Dutch. Discuss what you are each going to order.

Menukaart – A la carte

Voorgerechten Gesnedenossenhaasmetpesto,geserveerdmetOldAmsterdamenpijnboompitten € 11,75Salademetgegrildekipfilet,olijfjes,tomaten,PardanokaaseneenCeasardressing € 9,50Vispaletvangarnalen,gerooktezalmenIJsselmeerpaling,meteenromigemosterddressing € 11,25Lichtgebondentomatensoepmetkipenroom € 5,00

HoofdgerechtenOssenhaasduet,belegdmetbrieenbegeleiddooreenzachtepepersaus.Topper! € 21,75Opdehuidgebakkenzalmfiletmeteensausvanbasilicumenpasta € 19,75Inknoflookgebakkengamba’s,geserveerdoptagliatellemeteenfrislimoensausje € 23,50TagliatellemetgewoktegroentenenzachteCamembert,bestrooidmettuinkruiden € 18,50

NagerechtenVanillebourbonijsrustendopslagroombegeleiddoorwarmechocoladesaus € 6,50Crèmebrûléemeteenzachtecitroensmaakeneenbolletjevanilleijs € 7,75Kaasplateauvandiverseheerlijkekaassoortengeserveerdmetoerbroodenstroop € 8,75

20/20 businese english werkboek b1 administratie

Documents

de leerling

de docent

de richtlijnen

de werkboeken en het

de combinatie van het

de gevarieerde oefenstof

de administratieve opleidingen

de actuele eisen