2018 new mexico performance excellence awards · pdf filethe new mexico performance...
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NewMexicoPerformanceExcellence
Assessments&AwardsProgram
www.qualitynewmexico.orgPHONE:505.944.2001
FAX:505.944.2002MAIL:POBox25005AlbuquerqueNM87125
OFFICE:8205SpainNE#111AlbuquerqueNM87109©QualityNewMexicoAllRightsReserved
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TableofContentsQualityNewMexico–AnOverview....................................................................................................................................3Testimonials.........................................................................................................................................................................4TheNewMexicoPerformanceExcellenceAward–Zia®Award.........................................................................................5BaldrigeExcellenceFramework®andItsCriteria................................................................................................................6ImportantMilestones..........................................................................................................................................................6NMPEAExaminationProcess...............................................................................................................................................7
LevelsofSelf-Assessment...............................................................................................................................................7SiteVisits........................................................................................................................................................................7BoardOfExaminers........................................................................................................................................................7CodeOfEthicalStandards..............................................................................................................................................7YourProduct...................................................................................................................................................................7
Awards/PublicRecognition................................................................................................................................................8Level1Adobe..................................................................................................................................................................8Level2Piñon...................................................................................................................................................................8Level3Roadrunner.........................................................................................................................................................8Level4Zia.......................................................................................................................................................................9Participation...................................................................................................................................................................9IntenttoApply................................................................................................................................................................9Eligibility.........................................................................................................................................................................9FutureEligibility..............................................................................................................................................................9
CompañeroOrganization-To-OrganizationMentoring.........................................................................................................10EligibilityCriteria...........................................................................................................................................................10NominationProcess......................................................................................................................................................10
NMPEAScheduleLevels2,3,4..........................................................................................................................................11ProgramFeesLevels2,3,4...............................................................................................................................................12AdobeAssessmentRequestForm.....................................................................................................................................13AdobeAssessmentInstructions........................................................................................................................................14IntenttoApply-InstructionsforPiñon,Roadrunner,andZia...........................................................................................15IntenttoApplyForm.........................................................................................................................................................16
InstructionsForResponding,Compiling,FormattingAssessment...............................................................................19NMPEALEVEL2,3,4CriteriaStructure.............................................................................................................................20NMPEALevel2,3,4ResponseProcess.............................................................................................................................21Self-AssessmentReportGuidelines...................................................................................................................................22
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QualityNewMexico–AnOverview
QualityNewMexico(QNM)wasformedinApril1993,asa501(c)(3)toadministertheNewMexicoPerformanceExcellenceAwards(NMPEA),thencalledtheNewMexicoQualityAwards,forthestateofNewMexico.ThemostrecentExecutiveOrder2012-003,issuedbyGovernorSusanaMartinez,reiteratesthisimportantrelationshipbetweenQNMandthestateofNewMexico.TheNMPEAprogramisthesoleproviderofNewMexico’smulti-leveled“pathtoperformanceexcellence”alignedwiththeMalcolmBaldrigeNationalQualityAward(MBNQA)programandusingtheBaldrigePerformanceExcellenceFramework®(alsoreferredtoasthe“BaldrigeCriteria”).TheNMPEAprocessinvolvesthesubmittalofanapplication(“self-assessment”)reflectingtheorganization’sresponsestotheBaldrigeCriteriaandthesubsequentreviewoftheresponsesbyvolunteerExaminers,whodevelopafeedbackreporttotheorganizationhighlightingStrengthsandOpportunitiesforImprovement(OFI’s)tobeconsideredaspartoftheapplicant’sperformanceexcellencejourney.Level1intheNMPEAassessmentprocessisfeedbackonthe“identity”oftheorganization–knownastheOP(OP).Levels2,3and4aremorerigorousandfocusonprocesses,measures,systems,andotheraspectsofperformanceexcellence.
OrganizationsachievingLevel4,theprestigiousZia®Award,areconsideredrolemodelsinNewMexicoandmayaspiretotheMBNQAaspartoftheirexcellencejourney.AnindependentNMPEAPanelofJudgesmakesthedecisionsforAwardsandRecognitions,basedonleveloforganizationalperformance.OrganizationsreceivingNMPEAAwardsandRecognitionsarehonoredattheofficialAwardsCeremonyduringtheannualQNMLearningSummit.
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Testimonials
Whyareyouparticipatinginthisprocess?
“WebeganandcontinuethisjourneytocreateandmaintainasustainableorganizationthatenrichesthelivesofallNewMexicans.”
MaureenBaca,BoardPresidentNewMexicoPhilharmonic2016NMPEAPiñon®Recognition
“Nor-LeaHospitalDistricthasembarkedonanexcellencejourney
because,asahospital,wehaveasacredresponsibilitytogiveourpatientstheverybestcare.”
DavidShaw,CEONor-LeaHospitalDistrict2015NMPEARoadrunner®Recognition
“Tosustainthefutureofourbusinessandmakeourcommunitystronger.”LeeButler,DirectorofPerformanceExcellence
DonChalmersFord2005NMPEAZia®Awardand2016MalcolmBaldrigeNationalQualityAward
Ingeneral,recipientorganizationshelpimproveNewMexico’s
competitiveness.
NMPEArecipientssaytheprocessprovidesvaluablelearningandasenseofprideinitsachievements
alongtheperformanceexcellencejourney.
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TheNewMexicoPerformanceExcellenceAward–Zia®Award
TheZiaAwardisthehighestlevelofNMPEArecognitionforperformanceexcellencethataNewMexicoorganizationcanreceive.Itcarriesthemoststringentrequirements.
TheZiaAwardpromotesawarenessof‘performanceexcellence’asanimportantelementofcompetitiveness.
TheGovernorofNewMexicotraditionallypresentstheZiaAward,aswellasallotherNMPEARecognitions,
attheQNMLearningSummit.
TheZiasculptureismadefromNewMexicoVistaGrandeOnyxquarriedwestofBelen,NM.Itisstronginitsphysicalstate,abalanceofform.Thepinnaclerisesfromasolidfoundation.
NewMexicoZiaAwardRecipients
2012 LovelaceWestsideHospitalAlbuquerqueNM2011 LovelaceWomen’sHospitalAlbuquerqueNM2008 KirtlandFederalCreditUnionAlbuquerqueNM2005 DonChalmersFord,Inc.RioRancho/AlbuquerqueNM2004 PresbyterianHealthcareServicesAlbuquerqueNM2004 VACooperativeStudiesProgramClinicalResearchPharmacyCoordinatingCenterAlbuquerqueNM2003 GCCRioGrandeTijerasNM2003 WesternNewMexicoUniversitySilverCityNM2002 NewMexicoStateHighwayAndTransportationDepartment2000 SanJuanCollegeFarmingtonNM1999 LosAlamosNationalBankLosAlamosNM1999 WestinghouseWasteIsolationDivisionCarlsbadNM1997 L&MTechnologies,Inc.AlbuquerqueNM1996 HoneywellDefenseAvionicsSystemsAlbuquerqueNM
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BaldrigeExcellenceFramework®andItsCriteriaTheBaldrigeExcellenceFrameworkrepresentsasystemsapproachtoimprovingyourorganization’sperformance.ItbeginswiththeOrganizationalProfile(OP)requirements,whichascertainwhat’simportanttoyourorganization(avaluabledocumentwithmanyuses-seeAdobeAssessmentform-it’syouridentity).
TheFramework/Criteriarequirementshelpyouassesshow(andhowwell)youareaccomplishingwhatyousayisimportanttoyou(OP).
OP • FocusforSelf-AssessmentLevel1• RequiredcomponentinSelf-AssessmentLevels2,3and4.• ExaminersandJudgesuseyourOPtounderstandyourorganizationandwhat
youconsiderimportant.• UseyourOPasa‘stand-alone’documentforplanning;hiring,workforce
orientationorre-orientation,employeeguidebook;marketing;informationforcustomers,stakeholders,partners,andsuppliers.
7Categories(relevanttoanysize,anysectorbusiness/organization)
ü Leadershipü Strategyü Customersü Measurement,Analysis,andKnowledgeManagementü Workforceü Operationsü Results
WeencourageyoutobecomefamiliarwiththeBaldrigeExcellenceFrameworkandusetheCriteriatoassessyouroperations.Wehighlyrecommend:
• attendingaQNMtrainingtolearnabouttheFrameworkand• servingasanNMPEAExaminertoseehowit’sappliedtootherorganizations
TheBaldrigeCriteriacanbeusedbyorganizationswithoutsubmittinganapplicationtoNMPEA,oursisterprogramsaroundthecountry,ortheMBNQA.However,theunbiasedfeedbackfromthird-partyExaminerssuchasthosewiththeNMPEAprovidessignificantadditionalvaluethatwillhelpyourorganizationalongyourPerformanceExcellenceJourney.
ImportantMilestones
OrganizationIntenttoApply NLTannualLearningSummitOrganization’sSelf-AssessmentSubmittal NLTsecondWednesdayinJuly
SiteVisits(Judges’Discretion)specificdate(s)determinedbyQNMandOrganization October
PanelofJudgesDeterminationsAnnouncedtoOrganizations OctoberFeedbackReportsdistributedtoOrganizations November
AllExecutiveBriefings(Organization/ExaminingTeam/QNM) December
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NMPEAExaminationProcessUsingtheBaldrigeExcellenceFramework™anditsCriteriaprovidesanin-depthexaminationfororganizations.
ThefullBaldrigeExcellenceFramework™anditsCriteriabookmaybepurchasedviatheBaldrigeProgram:https://www.nist.gov/baldrige/products-services/baldrige-excellence-framework
TheNMPEAprogramismulti-tiered,offeringfourlevelsofself-assessmentforyourorganization.Thevariouslevelsshouldbepartofyour‘excellencejourney’.Thejourneyshouldbeperceivedasaprocess-whatyoualreadyhaveinplaceandthelearningthatoccursalongtheway.
LevelsofSelf-AssessmentLevel1Adobe foundation recognitionLevel2Piñon® commitment recognitionLevel3Roadrunner® progress recognitionLevel4Zia® excellence awardMalcolmBaldrigeNationalQualityAward
note–musthaveachievedtheZiaandmeetcriteriasetforthbytheBaldrigeProgram
award
SiteVisitsTheJudgeswilldeterminewhetheryourorganizationreceivesasitevisit,accordingtosetguidelines.SiteVisits,ifdeemednecessary,willbeconductedinOctoberwiththedate(s)coordinatedbyQNMandyourorganization.TheExaminerTeamLeaderwillprovidetheorganizationalistofdocumentstobereviewedandpeopletobeinterviewedaminimumofoneweekpriortothesitevisit.
BoardOfExaminersExaminersarevolunteerprofessionalsfromallsectorscontributingtheirknowledgeandexpertisetoevaluateyourSelf-Assessment.ExaminersreceiverigoroustrainingintheNMPEAprocessusingthesameBaldrigeExcellenceFrameworktoreviewandprovideformalfeedbackofyourstrengthsandopportunitiesforimprovement.
CodeOfEthicalStandardsIntegrityisoneofQNM’scorevalues.Astrictethicspolicy,andaconfidentiality/conflictofinterestagreementgoverneachExaminer,Editor,Judge,BoardofDirectors,andstaff.Theseindividualscannotparticipateinanyevaluation,scoring,orrecognitiondecisionswheretheremaybe,orcouldappeartobe,anypotentialorperceivedconflictofinterest.Theyalsokeepapplicantinformationstrictlyconfidentialatalltimes.
YourProductEveryorganizationreceivesaFeedbackReport.ThisReportisoneofthemostvaluablefeaturesoftheNewMexicoPerformanceExcellenceAwardsprogram.Itisdesignedtoprovideobjectiveandnon-prescriptivefeedbackontheorganization’sStrengthsandOpportunitiesforImprovement.Itisaneffectivewaytomotivateemployees,prioritizeeffortsandresources,andguidetheorganizationfromasystemsperspective.
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Awards/PublicRecognitionTheNMPEAprogramprovidesasystemformeasuringandrecognizingfourlevelsofprogressandgrowthtowardperformanceexcellence.Therearenolimitstothenumberoforganizationsthatmayreceiverecognitionatanylevel.AvolunteerPanelofJudges,knowledgeableandexperiencedintheBaldrigeExcellenceFrameworkandCriteria,determinetheRecognitionsandAwards.
AwardsandRecognitionsmaybeatthelevelappliedfor,atalesserlevel,ornorecognition.TherearenolimitsforAdobe,Piñon,orRoadrunner.Ziaawardrecipientscannotre-applythefollowingyearbutcanapplytheyearafter;however,theycansubmitaself-assessmentforfeedbackanyyear.
Level1AdobeRecognition(Foundation)
Agreatplacetostartwithoutdelvingintoafullassessment.CreateyourOP–it’swhoyouare–what’simportant.
It’sanexcellenttooltobetterunderstandtheorganizationoradivision,department,orprogram.Ithelpsidentifypotentialgapsinkeyinformationandfocusonkeyperformancerequirementsandresults.
TheAdobeAssessmentrespondstotheseriesofquestionsintheOPsectionoftheBaldrigeExcellenceFramework™.
HavingcompletedanassessmentontheOP,organizations(includingdivisions,departments,andprograms)receiveawrittenFeedbackReport,atwo-hourBriefing,andrecognitionattheannualNMPEACeremony.
Level2PiñonRecognition(Commitment)
ThislevelisrecommendedfororganizationsnewtoconductingaSelf-Assessment.
Theorganizationshowsevidenceofearlystagesofimplementingapproachesprimarilytothe‘basic’requirementsoftheCriteria.
Approachesshouldbeintheearlystagesofdeploymentinmostareasofimportance;improvementeffortsareinatransitionfromreactingtoproblemstogeneralimprovement;alignmentwithotherareasislargelythroughjointproblemsolving.
Resultsshouldbereportedinafewareasofimportancetotheaccomplishmentofthemission;evidenceofsomegoodperformancelevels;sometrenddatareported.
Level3RoadrunnerRecognition(Progress)
Theorganizationdemonstratesthroughcommitmentandimplementationofqualityprinciples,substantiveprogressinbuildingsoundandsystematicprocessesresponsiveprimarilytothe‘overall’requirementsoftheBaldrigeCriteria.
Approachesshouldbewelldeployedthroughouttheorganization;afact-basedsystematicevaluationandimprovementprocess;someorganizationallearningandinnovationinplacetoimproveefficiencyandeffectivenessofkeyprocesses;alignment;beginningofintegrationwithoverallorganizationalneedsidentifiedinresponsetotheOP.
Resultsreportedshouldbegood-to-excellentandresponsivetotheoverallrequirementsoftheCriteria.Beneficialtrendsareevidentinareasofimportancetoaccomplishmentofthemission;somerelevantcomparisonand/orbenchmarksshowareasofgoodrelativeperformance;mostkeycustomer,market,andprocessresultsreported.
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Level4ZiaAward(Excellence)
TheZiaAwardisthehighestlevelofachievement.Theorganizationisconsideredbest-in-classandarolemodel.
Itisearnedbyanorganizationthatdemonstrates,throughitspracticesandachievements,awell-developed,effectivesystematicapproachresponsivetothe‘multiple’requirementsoftheBaldrigeCriteria.
Approachesare:fullydeployedwithnosignificantweaknessesorgaps;fact-basedsystematicevaluationandimprovement;organizationlearningandinnovationarekeymanagementtools;clearevidenceofrefinementfromanalysisandsharing;integrationwithcurrentandfutureorganizationalneedsidentifiedinresponsetotheOPandotherprocessitems.
Resultsare:verygood-to-excellentandresponsivetomultiplerequirementsoftheCriteria;beneficialtrendsaresustainedovertimeinmostareasofimportancetotheaccomplishmentofthemission;mostresultsareevaluatedagainstrelevantcomparisonsand/orbenchmarksandshowareasofleadershipandverygoodrelativeperformance;keycustomer,market,process,andactionplanrequirementsarereported.
ParticipationParticipationisopentoallsectors(business,education,government,healthcare,non-profit)whetherprivateorpublic.
IntenttoApplyOrganizationsapplytotheNMPEAprogramatoneof4levels.IntenttoApplyFormisrequiredforLevels2,3,and4.Thisformincludesfieldsforanorganization’sstructureandfunctions.ItmustbecompletedandsubmittedtoQNMasearlyaspossiblebutnolaterthantheendoftheLearningSummit.
Eligibility• Theorganizationmusthavefive(5)ormorefull-time(orequivalent)employeestoapplyatLevels2,3,or4.Anorganizationwithlessthan5employeescanapplyforanAdobeAssessmentandcanrequestassistancefromQNMinformsotherthanaformalassessment.
• Ifanorganizationhasreceivedpreviousrecognition,itmustapplyatthenexthigherlevel.Forexceptions,pleasecontactQNM.
• Volunteerworkerscanbeconsideredemployeesinorganizationswherevolunteersplayasignificantrole(suchasnon-profitorganizations)
• Asubunitisadivisionorunitofalargerorganization,itsparent.Theparentowns,holds,orhasorganizationalorfinancialcontrolofasubunit.o Boththesubunitanditsparentfollowthesameeligibilityrulesasanyotherorganizationo ThesubunitanditsparentmaynotbothapplyforZiarecognitioninthesameyear.o Morethanonesubunitofaparentmayapplyinthesameyear.o SubunitswhoseparentisoutsideNewMexicoareeligibleforallrecognitionlevels.o TobeeligiblefortheZiaAwardasubunit,whoseparentisinNewMexico,mustbeself-sufficientenoughtobe
examinedinallsevenCriteriaCategories,anditmustbeadiscreteentitythatisreadilydistinguishablefromotherpartsoftheparent.Subunitscannotbeprimarilyaninternalsuppliertootherunitsintheparentcompanyorperformonlysupportfunctions.
FutureEligibilityLevel1Adobe norestrictionsonsubmittingtheorganization’s‘OP’Level2Piñon norestrictionsonthenumberofrecognitionsanorganizationmayreceiveLevel3Roadrunner norestrictionsonthenumberofrecognitionsanorganizationmayreceive
Level4ZiaAnorganizationthatreceivestheZiaAwardandallitsunitsareineligibletoapplyforanotherawardfortwoyears,butmaysubmitaSelf-Assessmenttoreceiveevaluationandfeedback.
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CompañeroOrganization-To-OrganizationMentoring
CompañeroisaSpanishwordfor‘partner’or‘companion.’TheDennisJ.Woywood*CompañeroRecognitionrecognizesorganizations(orindividuals)thathelpotherorganizationsprogressmorerapidlyintheir‘excellencejourney.’
NewMexicoorganizationsactingasmentors,sponsors,orcoacheswillbeeligibleforspecialCompañerorecognitionifthepartnershipresultsinthementoredorganizationsubmittingaself-assessmentorreceivingrecognition.NOTE:itisnotrequiredthatthementoredorganizationreceiveNMPEArecognitiontonominateitsmentor.
EligibilityCriteriaANMPEAOrganizationmaynominateanorganization(orindividual)forCompañeroRecognitionif:
1. ThenomineecontributedtoincreasingthelevelofperformanceoftheNMPEAOrganizationforanextendedperiodandinasystematicandmeaningfulmanner.
2. Anorganization-to-organizationmentoringpartnershipexistedbetweentheorganizationandtheApplicant.Oneormoreindividualscanbetheleadinterfacebetweentheorganizations,buttheprimaryrelationshipisbetweenorganizations.
3. Thereisnolimittothenumberofrecognitionsamentoringorganizationcanreceive.
NominationProcess1. ByJanuary31,aNMPEAorganizationsubmitsawrittennominationforthecandidate:
►identifyinginformationaboutthecandidateorganization(name,contactperson,phone)►descriptionofthenatureofthementoringpartnership(howcreated,durationoftherelationship,frequency,andtypesofinteractionsbetweentheparties).►descriptionofthenatureandextentofthecontributiontoanincreasedlevelofperformanceexcellence(whatchangedbecauseoftheinvolvementofthecandidateorganizationinthequalityeffortofthenominatingorganization).
2. TheNMPEADirectorwillreviewthenominationsagainsttheEligibilityCriteriaandselectforrecognitionthecandidateorganizationsthatprovideapositiverolemodelforotherNewMexicoorganizationsaspiringtohelpOrganizationsmovemorerapidlytowardperformanceexcellence.
3. CompañeroorganizationswillberecognizedduringtheNewMexicoPerformanceExcellenceAwardsCeremony.
NOTE:OrganizationsthatassistotherorganizationsforcompensationarenoteligibleforCompañerorecognition.
*DennisJ.WoywoodwasalongtimefriendofQualityNewMexico.HedevotedendlesshourstoQNMandprovidedvaluableguidancetomanyorganizationsoverhisyearsof
service.TheCompañeroisnamedinhishonor.
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NMPEAScheduleLevels2,3,4Preliminaryactivities ExaminerApplication
SubmittalNLTAnnualLearning
Summit
OrganizationIntenttoApply/Eligibility
Submittal
NLTAnnualLearningSummit
OrganizationSelf-AssessmentSubmittal
NLTSecondWednesdayinJuly
ü Theself-assessmentprovidestheexaminerswiththeinformationneededtoperformathird-partyevaluationandfeedbackrelativetotherequirementsofthecriteria.
ü ResponsesshouldprimarilyaddressactivitiesandeffortslocatedinNewMexico.
ü Responsesshouldbeconcise,quantitative,andsupportallstatementswithfactsandinformation.
ExaminerTraining July ExaminerTeams
Established July Examinerscannotevaluatethesame
organizationinconsecutiveyears.
IndependentreviewandevaluationbyExaminerTeams
ExaminerTeamReview
(reviewandscoreAssessments,preparepreliminaryreports)
AugustandSeptember
Examinersareprohibitedfromobtaininginformationabouttheorganizationfromsourcesotherthantheself-assessmentandsitevisit(suchasawebsite).Consensusreview,
evaluation,andscoringbyExaminerTeamsPreliminaryReportssubmittedtoPanelofJudges;SiteVisitDeterminationMade
PanelofJudgesConvene
(IncludeSiteVisitDetermination)
October
Whenappropriate,prepforandconductsitevisits
SelectSiteVisitExaminerTeams October
SitevisitReportssubmittedtoPanelofJudges;SiteVisitExaminerTeamsreportouttoPanelofJudges
PanelofJudgesConvene
(PostSiteVisitDecisions)November
Prelim-FeedbackReportstotechnicalediting
TechnicalEditing(FeedbackReportfinalcomposition/tech
editing)
November
PanelofJudgesdeterminesrecognitionsandawards;OrganizationsnotifiedofJudges’decision
JudgesDecisionsAnnounced
November
ThedecisionsofthePanelofJudgesarefinal.Thereisnoappealorre-scoring.
FeedbackReportsfinalizedandsubmittedtoOrganizations
FeedbackReportsdistributed November/December
ExecutiveBriefingsconductedwithOrganizations
AllExecutiveBriefings(Organizations/Examiners/QNM)
December/January
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ProgramFeesLevels2,3,4
QNMPartners Non-Partners
Level2PiñonPackageIntenttoApply $185 $200Level2PiñonFee* $1,300 $1,800
Level3RoadrunnerPackageIntenttoApply $185 $200Level3RoadrunnerFee* $2,300 $2,800
Level4ZiaPackage IntenttoApply $185 $200Level4ZiaFee* $3,900 $4,400
*Notes:
§ 25%discountfor501(c)(3),K-12educationalinstitutions,oranyorganizationwith10orfewerFTE’s.
§ IfaSiteVisitisdeemednecessarytheexpensesareseparateandinvoicedafterthesitevisitoccurs.Expensesincludebutarenotlimitedto:teammileage,hotel,travel,andmeetingmeals
§ Feeincludes:o Reviewo WrittenFeedbackReporto 2-hourExecutiveBriefing
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AdobeAssessmentRequestForm• ThisrequestformMUSTbereceivedbyQNM30dayspriortosubmittingOP.• TheAdobeLevelfee($680/Partneror$740/Non-Partner)mustbesubmittedalongwiththeOP.• An‘OP’workshopisrecommendedbutnotrequired.ContactQNMforadditionalinformation.• Youwillreceive:(1)writtenFeedbackReporthighlightingStrengths,OpportunitiesforImprovement,Considerations;and(2)a2-
hourbriefingwiththeNMPEAExaminer/staffassignedtoyourassessment
1. Participant:
ParticipantName&IndicateifOrganization,Division,Department,Unit
Address
City,State,ZipCode
2. OfficialContactPoint:
NameandPosition
MailingAddress(ifdifferentfromabove)
City,State,ZipCode
TelephoneNumber FaxNumber E-mailAddress
3. CurrentPartnerOfQNM: Yes No
4. SizeAndSectorOfOrganization: TotalNumberofEmployees(Full&PartTime):
Business HealthCare Non-Profit Education Government
5. PreviousHistoryWithTheAwardsProgram: Year: LevelAppliedFor: RecognitionReceived:
6. HighestRankingOfficialForParticipant: 7. MAIL,FAX,SCAN/EMAILTHISFORMTO: QualityNewMexico Direct:(505)944-2003
NameandTitle P.O.Box25005 FAX:(505)944-2002 Albuquerque,NM87125 [email protected]
Address
TelephoneNumber FaxNumber 8. ForusebyQualityNewMexicoonly:
E-mailAddress ParticipantisforAdobeAssessmentTERMS&CONDITIONS:Iunderstandthatwearerequestinga Yes NoformalassessmentbeconductedonanOPofourorganization(or division,department,unitthereof);thatthisassessmentwillbe reviewedbyamemberoftheNMPEABoardofExaminersandstaff. QNMApprovalSignature Date TheformalFeedbackReportisproprietarytoourorganizationand sharedbyQNMonlyifourorganizationauthorizessuchreleasein writing.QNMmaypublicizethenameofourorganization(division, department,unitthereof)inrelationtosuccessfulcompletionofthe AdobeAssessmentprocessandaward.
Signature&DateAttestingtotheTerms&Conditions
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AdobeAssessmentInstructions
Step1DownloadPDFfortheOPQuestions
QuestionstoprepareaOParecomplimentaryattheBaldrigeProgramwebsite–usetheappropriatelinkbelow:ü Business/Govt/NP-https://www.nist.gov/file/338706ü Education-https://www.nist.gov/file/344501ü HealthCare-https://www.nist.gov/file/344676
Step1.1 AttendQNMOPWorkshopAlthoughnotrequired,theworkshopishighlyrecommendedtohelpyouidentifywhatismostimportantandwhatisstillneededtolearnordetermineabouttheorganization
Step2SubmitRequest/Eligibility(previouspage)30dayspriortosubmittingOP
YourOPisconsideredcriticallyimportantinstartingyour‘journey’-it’salsoconsideredthe‘foundation’
Step2.1Uponapprovalofeligibility,QNMwillprovideapprovedcopyofRequestform
TheOPcanbecompletedfortheorganization,division,department,unit,program–consideritarésumé
Step2.2 FormattheOP
Ø Pagelimit–noneØ Paperorientation–letterstandard“8½x11”,colorØ Leftmarginminimum¾”Ø Rightmarginminimum½”Ø Columns–recommendedØ Font–textinArial,Calibri,orTimesNewRomanwith
minimumfontsize11-pointØ Tables&Diagrams–efficientuseofOP‘realestate’
andtodisplaycomplexinformationØ Figures–clearlylabeledØ Pagenumbering–preferredØ Cover–pageoptional(recommended)Ø OrganizationalChart–RequiredØ AcronymGlossary–Required
Step3RespondtotheOPquestionsfromtheBaldrigeFrameworkforExcellence
Ø RespondtoeachSectionP.1&P.2;theirItemtitles,e.g.P.1.a,andallrelatedquestions,e.g.P.1.a.(1)
Ø LabelSectionnumberandtitle,e.g.P.1OrganizationalDescription
Ø Labelyouranswerstothequestions,e.g.P.1a.(1)
Step4 SubmitcompletedOPviapdfformattoQNM QNMwillassignanExaminertoconducttheassessment
Step5ExaminerwillpreparewrittenFeedbackReportwithin30-40daysofassignment
Theassessmentincludesaformalreview,writtenreportwithstrengths,improvementareas,andotherconsiderations
Step6
ParticipateinbriefingwithExaminerandQNMtoclarifyReportcommentsanddiscussnextstepstohelpyouonyourperformanceexcellencejourney
Thebriefingshouldbeheldwithin30daysofreceivingtheFeedbackReport;QNMwillcoordinate
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IntenttoApply-InstructionsforPiñon,Roadrunner,andZia
GENERALINSTRUCTIONSOrganizationsplanningtosubmittheirSelf-Assessmentshouldfirstattenda‘PreparingaSelf-Assessment’workshop,followedbycompletingtheIntenttoApplyForm.TheIntentisdueforeligibilitydeterminationandapprovalnolaterthanAnnualLearningSummit.NOTE:OrganizationsintendingtoapplywillbeprovidedaMentortoassistwithyourassessment.TheearlieryouapplythemoretimetheMentorwillbeavailabletoassistyou.IntenttoApplyformsreceivedafterthedeadlinemayhavetheirassessmentconductedoutofcyclesubjecttotheavailabilityofsufficientNMPEAExaminerstoreviewtheSelf-Assessment.1. OfficialNameOf
SubmitterProvidetheofficialname,address,andallotherinformationfortheSubmitter(organization,division,department,andprogram).
2. LevelOfSelf-Assessment
CheckLevelofyourSelf-Assessment.Iftheorganization(division,department,program)hasreceivedpreviousrecognitionitMUSTsubmitatthenexthighestlevel.SeeItem#4Note.
3. ApplicableCriteria,Sector,Size,Sites
a. IndicatetheversionoftheBaldrigeCriteriayouareusingtoconductyourSelf-Assessment(Business/Government/Non-Profit;Education;HealthCare).
b. Indicatethesectorthatappliestoyourorganization(Business/Government/Non-Profit;Education;HealthCare).
c. Enterthenumberoffull-time(orequivalent)employeesintheorganizationatthetimetheIntentformissubmitted.Ifvolunteersareasignificantpartoftheorganization,volunteertimemaybeusedtocomputethenumberoffull-timeequivalentemployees.ForAwardEligibility,musthave5ormoreFTEsorequivalent.Iffewerthan5,maysubmitforfeedbackonly.
d. EnterthenumberofsitesinNewMexico.IfyouhavemorethanonesiteoperatinginNewMexicocompletetherequestedinformationonPage3oftheIntent.
4. PreviousSubmittalHistory
Iftheorganizationis‘returning’indicate:a. yearofsubmittalb. awardlevelappliedforc. andrecognition/awardreceivedNOTE:Organizations thathave received recognition in thepastmust self-assess and submit at
thenexthigher level (e.g., if receivedPiñonrecognitionmustself-assessatRoadrunnerLevel).ContactQNMforexceptions.
5. Release&EthicsStatements&HROSignature
Providename,title,andallrequestedinformationfortheorganization’shighest-rankingofficialinNewMexico.NOTE:Signatureofthehighest-rankingofficialinNewMexicoisrequired.
6. OfficialContact ProvidethenameandallotherinformationrequestedfortheSubmitterwhowillserveastheprimarycontactthroughouttheevaluationprocess.PleasedesignateapersonwhoisknowledgeableaboutyourorganizationandyourSelf-Assessment.Contactpersonshouldbeabletoprovideadditionalinformation,answerinquiries,andworkwiththeQNMofficetoarrangetheExecutiveBriefing.
7. AlternateOfficialContact
Providethenameandallotherinformationrequestedforanalternatecontactwhowillbeabletoprovideadditionalinformation,answerinquiries,andworkwiththeQNMofficeshouldtheprimarycontactnotbeavailable.
8. EligibilityDetermination CheckwhetherOrganizationmeetseligibilityrequirements.
9. SubunitEligibilityDetermination CheckwhetherSubunitmeetseligibilityrequirements.
10. IntentDocuments AlongwiththeIntenttoApplyform,includeanOrganizationalChartandtheSiteListingandDescriptionform(seebelow).
11. Submittal NotLaterThanAnnualLearningSummitsubmityourintenttoapplytoQNMNMPEAdirectorviae-mailormail
TheNMPEADirectorwillprovideacopyoftheprocessedIntenttoApply/EligibilityformafteritisapprovedforyourrecordsandinclusionintoyourSelf-Assessment.
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IntenttoApplyFormRequirements–(1) viathisIntentform,theLevelofdesiredsubmittalmustmeettheeligibilityterms(2) yourIntenttoApplyformmustbesubmittedtoQualityNewMexiconolaterthanAnnualLearningSummit.
1.YOURORGANIZATIONOfficialNameofSubmitter: ___________________________________________
MailingAddress: _____________________________________________________
___________________________________________2.LevelOfAssessmentRequested(CheckOne)____Level2Piñon®____Level3Roadrunner®____Level4Zia®____FeedbackOnly
3.CriteriaUsed,Sector,Sizea.BaldrigeCriteriausedforAssessment:___Business/Non-Profit/Government____Education____Healthcareb.Sector:____Business____Healthcare_____Government_____Education____Non-Profitc.NumberofFull-Time(orEquivalent)Employees________d.TotalNumberofSitesinNewMexico:____________(ListeachsiteoperatinginNewMexicoonchartbelow.)
4.PreviousSubmittalHistorya.Withinthelast5yearshasyourorganizationsubmittedaSelf-AssessmenttotheNMPEA?_____Yes_____Nob.Indicateyear,levelsubmitted,andawardreceived:
Year______Level___________Award_____________Year______Level___________Award_____________Year______Level___________Award_____________
5.Release&EthicsStatements&HROSignaturea.ReleaseStatement
WeunderstandthatmembersoftheBoardofExaminers/EditorsandPanelofJudgeswillreviewourSelf-Assessment.TheNMPEAmaypublicizethenameofourorganizationinrelationtotheprogramevents,status,andresultsifweareselectedanawardrecipient.WeauthorizeQNMtoshareourSelf-AssessmentwithselectedreviewersoftheBoardofExaminersandPanelofJudges.”
b.EthicsStatement/SignatureHighest-RankingOfficialIstateandattestthatIwillreviewtheinformationprovidedbymyorganizationintheSelf-Assessmentpackage.Tothebestofmyknowledge,thepackagewillcontainnountruestatementofamaterialfactandomitnomaterialfactthatIamlegallypermittedtodiscloseandthataffectsmyorganization’sethicalandlegalpractices
_______________________________________________________Mr._____Mrs.______Ms.______Dr.SignatureDate________________________________________________________________________________________
PrintedNameTitle
___________________________________________________________________________________________________________OrganizationNamePhoneEmail
MailingAddress _____________________________________________________
_____________________________________________________
6.OfficialContactPoint 7.AlternateOfficialContactPoint_____Mr._____Mrs._____Ms._____Dr. _____Mr._____Mrs._____Ms._____Dr.
___________________________________________________ _______________________________________________________Name Name____________________________________________________ _______________________________________________________Title Title____________________________________________________ _______________________________________________________MailingAddress MailingAddress________________________________________________ ___________________________________________________PhoneFaxEmail PhoneFaxEmail
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8. EligibilityDeterminationTheOrganizationmust...a. beadistinctorganizationorbusinessunitoperatinginNewMexico.b. haveofficiallyorlegallyexistedforatleastoneyear.c. mustbeabletorespondtoallsevenBaldrigeCriteriacategories,ifsubmittingattheRoadrunnerorZiaLevels,.d. musthaveprocessesandrelatedresultsforitsuniqueoperation’sproducts,and/orservices.DoestheOrganizationmeettheaboveeligibilityrequirements?
____Yes(Continuewithnextquestion)____No(ContactQNMbeforesubmittingthisform.)
9. QuestionsforSubunitsOnly(Division,Department,Group)IstheOrganizationasubunit?____Yes(Continuewiththisquestion)____No(Skiptonextquestion.)IstheSubunitapplyingforaZiaAward?____Yes(Continuewiththisquestion)____No(Skiptonextquestion.)TheSubunitmust...a. have5ormoreemployees.b. beseparatelyincorporatedanddistinctfromtheparent’sothersubunitsORmusthavebeenindependentbeforebeingacquiredby
theparent,andcontinuetooperateindependentlyunderitsownidentity.c. functionindependentlyandasadiscreteentitywithsubstantialauthoritytomakekeyadministrativeandoperationaldecisions.d. haveacleardefinitionof‘organization’reflectedinitsliterature.e. functionasabusinessoroperationalentity.f. beself-sufficientenoughtobeexaminedinallsevencategoriesoftheBaldrigeCriteria.g. haveitsownseniorleaders.h. planandimplementitsownstrategy.i. serveidentifiablecustomerseitherinsideoroutsidetheorganization.j. beresponsibleformeasuringitsperformanceandmanagingknowledgeandinformation.k. manageitsownworkforce.l. manageitsownworkprocessesandotheraspectsofitsoperations.m. beabletoreportresultsrelatedtotheseareas.DoestheSubunitmeettheaboveeligibilityrequirementsforsubunitsifapplyingfortheZiaAward?____Yes(Continuewithnextquestion)____No(ContactQNMbeforesubmittingthisform.)
10. IntentDocumentsIncludewithyourIntenttoApply• anorganizationalchart• otherlocations(seequestionsonfollowingpage)
11. SubmittalSubmityourIntenttotheNMPEADirectorviaemailormail:
EMAIL:[email protected]:(505)944-2001FAX:(505)944-2002
QualityNewMexicoP.O.Box25005Albuquerque,NM87125
AcopyofthisapprovedformwillbereturnedforyourrecordsandforinclusionintoyourSelf-Assessment.
ForusebyQualityNewMexicoonly:OrganizationhasmettheeligibilityrequirementstosubmititsSelf-AssessmenttotheNMPEA.______________________________ _________NMPEAAuthorizingOfficial Date
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12.SiteListingAndDescription:AddressofSiteProvidethecompletestreetaddressandcityforeachsiteoperatinginNewMexico
RelativeSizeofthisSiteNumberofemployees,staff,faculty
DescriptionofServicesperformedatthisSiteServices,products,program,otherdeliverables
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InstructionsForResponding,Compiling,FormattingAssessment
Level2Piñon®Level3Roadrunner®
Level4Zia®
Note:SubmittedApplicationsdonotneedtobeinanarrativeformat!Youcanusespreadsheets,tables,orotherapproachestoprovideyourresponsestotheCriteriaRequirements.
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NMPEALEVEL2,3,4CriteriaStructure
ThesevenBaldrigeCriteriaforPerformanceExcellenceCategoriesaresubdividedintoitemsandareastoaddress.
ItemsThereare17CriteriaItems(plus2intheOP),eachwithaparticularfocus.Theseitemsaredividedintothreegroupsaccordingtothekindsofinformationtheyaskfor:• TheOPasksyoutodefineyourorganizationalenvironment.
• ProcessItems(Categories1–6)askyoutodefineyourorganization’sprocesses.
• ResultsItems(Category7)askyoutoreportresultsforyourorganization’sprocesses.
ItemNotes(1)clarifytermsorrequirements,(2)giveinstructionsandexamplesforresponding,and(3)indicatekeylinkagestootheritems.Itemnotesinitalicspertainspecificallytononprofitorganizations.AreastoAddressEachitemincludesoneormoreareastoaddress(labeleda,b,c,andsoon)
Requirements(SeeBaldrigeExcellenceFrameworkbook)Itemrequirementsareexpressedasquestionsorstatementsonthreelevels.• Basicrequirementsareexpressedinthetitle
questions.PiñonapplicantsrespondtoBasicRequirementsandmayuseOverallandMultiplerequirementstoadddetailorprovideexamples.
• Overallrequirementsareexpressedinthequestionsinboldfaceintheshadedbox.RoadrunnerapplicantsrespondtoOverallRequirementsandmayuseMultiplerequirementstoadddetailorprovideexamples.
• Multiplerequirementsaretheindividualquestionsundereachareatoaddress,includingthequestioninboldface.Thatfirstquestionexpressesthemostimportantoneinthatgroup.ZiaapplicantsrespondtoMultipleRequirements.
KeyTermsTermsinSMALLCAPSaredefinedintheGlossaryofKeyTermsintheBaldrigeExcellenceFrameworkbook.
Itemnumber
Basicrequirement
Areatoaddress
Overallrequirements
Mul7plerequirements
Itemnotes
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NMPEALevel2,3,4ResponseProcess• Piñon-respondtoBasicrequirements,nottoexceed20pages,includingtheOP• Roadrunner-respondtoallOverallRequirementLevels,nottoexceed40pages,includingtheOP• Zia–respondtoMultiplerequirementsnottoexceed55pages,includingtheOP
ResponseProcess
Step1Attenda‘PreparingaSelf-Assessment’Workshop(includescomplimentaryhardcopyBaldrigeExcellenceFrameworkbook).
Step2CompleteandsubmitIntentincludingSiteLocations,andOrganizationalChart
DuetoQNMNLTAnnualLearningSummit
Step3 PurchasetheBaldrigeExcellenceFrameworkbook
https://www.nist.gov/baldrige/products-services/baldrige-excellence-framework
Step4 ReviewHowtoRespondtotheCriteriaintheBaldrigeExcellenceFrameworkbook
Theseguidelinesexplainhowtorespondmosteffectivelytotherequirementsofthe17processandresultsCriteriaitems.
Step5 RespondtoallOPquestionsP.1thruP.2 SeeQuestionsintheBaldrigeExcellenceFrameworkBookStep6 ConductyourSelf-Assessment
• See‘Structure’exampleforyourresponsesonthepreviouspageofthisGuidebook
• RespondtoeachItemusingtheCategoryandItemdesignationsintheBaldrigeCriteria
• YourSelf-AssessmentshouldfocusonyourOPwhichdefinesyourorganizationalenvironment;
• ProcessitemsarethosethatdefinetheHowofyourkeyprocesses
• ResultsitemsarethosethatreflecttheWhatofyourorganizationalperformanceoutcomes
• ReviewtheassessmentStructureexample(e.g.Category,Items,AreastoAddress)
• MaintaintheorderoftheCategoriesandItems• LabelthequestionsasintheCriteriabook(e.g.1.1;5.2).
Youmaygroupresponsesformultipleareas(e.g.1.1a,b).Ifaquestiondoesnotpertaintoyourorganizationexplainwhyinafewsentences
• DiscussionofResultsandtheresultsthemselvesshouldbeclosetogetherintheself-assessment
• Trendsthatshowbeneficialoradversechangeshouldbeexplained
• UseFigurenumbersthatcorrespondtotheresult(e.g.thethirdfigureforitem7.1wouldbeFigure7.1-3)
• Useflowcharts,tables,andbulletedliststopresentinformationconcisely
• DONOTincludewebsitereferencesorsensitivepaymentinformation
Step7 Self-Assessment• Content• Formatting• Assembly
SeeSelf-AssessmentReportGuidelinesonnextpage
Step8 SubmitSelf-AssessmentDuetoTOQNMNLTsecondWednesdayinJuly
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Self-AssessmentReportGuidelinesOPTheOPisarequiredcomponentandusedbyExaminersandthePanelofJudgesinvariousstagesoftheprocess.OPMUSTbekeptto5pages.
PAGELIMITSSpecificpagelimitsapplytothedifferentlevels:• Level2Piñon:20-pagelimitincludingtheOP• Level3Roadrunner:40-pagelimitincludingtheOP• Level4Zia:55-pagelimitincludingtheOP
COUNTEDPAGESEachprintedsideofapieceofpaperisincludedinthepagecount,includingpageswith:
►text ►tables ►attachments►pictures ►graphs ►appendices►pagesthatfoldoutarecountedasmultiplepagesPAGESINCLUDEDNOTCOUNTED• Titlepage(canincludename,address,logo,illustrations,date,assessmentlevel–donotincludeadditionalinfo,text,orlinkstowebsites)
• TableofContents• AcronymGlossary*• Sectiondividerpages(includeonlythesectiontitle,additionalinfoondividerwouldbecountedtowardthepagelimit)
• OrganizationChart• CopyofapprovedIntenttoApplyform
*Note:TheAcronymGlossarymustbelimitedtotheconversionofacronymstotheirfullnamesand/orthedefinitionofotherinternally-coinedtermsandmaynotbeusedtoprovideadditionaldescriptionorotherinformationFORMATTINGREQUIREMENTSSelf-Assessmentsatalllevelsshouldbeformattedinaccordancewiththefollowingrequirements:
• Paperorientation-consistentlybePortraitor
Landscape.Pageswithgraphs,figures,datatablescanbePortraitorLandscape.
• Pagesize-standard8½x11”• Leftmargin¾”minimum• Rightmargin½”minimum• Singleordoublecolumnformatsmaybeused
NUMBERING• NumberpagesrespondingtoallCriteriaitems• Donotnumberblankpages,tabs,dividerpages
FONTREQUIREMENTS• textinArial,Calibri,orTimesNewRomanwith
minimumfontsize10-point;thissizeisstronglyencouragedforuseingraphs,tables,figures,pictures,etc.Donotusenarrow,compressed,condensedfonts
• Minimum9-point,anyfont,maybeusedforgraphs,tables,pictures,datalabels,etc.(9-pointsizeisdiscouragedforassociatednarrativetextduetothedifficultyinreading)
LAYOUTRECOMMENDATIONS1. Titlepage2. TableofContents3. AcronymGlossary4. OrganizationalChart5. OP(recommend5pages)6. ResponsestoallCategoryQuestions(check
applicablepagelimit)7. CopyofapprovedIntenttoApply&Site
Locations
SUBMITTALREQUIREMENTSSubmitone(1)copy–electronicorpaper• Electronic
o byemailo PDFformat
• Papero mailordelivero bindingrequirements
§ fastenallcomponentsoftheSelf-Assessmentsecurelytogethertopreventseparationduringhandling.
§ Combbindingrecommended.§ Donotsubmitin3-ringbinders,coilbinding
orpressureclips.IMPORTANTINFORMATION• Self-Assessmentsthatdeviatefromthestatedpage
limitswillhavepagesremovedfromthedocument.PagestoberemovedwillbedecidedbyQNM,withconsultationwithapplicant,untilitmeetsthepagelimitrequirements.
• Examinerswillnotevaluate,assess,score,orgivecreditforinformationthatisunreadableduetosmallfontsizeorpoorqualityreproduction.
• UnlessotherwiseapprovedbytheNMPEADirector,additionalorrevisedinformationcannotbeaddedtotheSelf-Assessmentafteritissubmitted.