2018 global summit washington d.c. -...

Run

6:00 to 7:00

Delegate Breakfast

7:30

Featured Sessions

How to Survive and Prosper in a World

of Exponential Technologies

David Rowan, Editor UK, WIRED

8:00 to 9:00

Break 9:00 to 9:20

Break 10:20 to 10:35

Lunch / Featured Session

Digital Singularity:

Innovation Reborn

Avasant

Workshops

1:25 to 2:25

Sessions 5 thru 8

1:15 to 2:05

Break 2:25 to 2:40 Break 2:05 to 2:20

Sessions 9 thru 12

2:20 to 3:10

Break 3:10 to 3:40

Break 4:30 to 4:45

Sessions 17 thru 20

4:45 to 5:35

Sessions 21 thru 23

9:30 to 10:20

Sessions 24 thru 26

10:35 to 11:25

Workshops

9:20 to 10:20

Machine Learning in

Services Procurement:

It's a Game Changer

Allegis Global Solutions

Brightfield Strategies

9:20 to 10:20

More Details and Registration at: sig.org/summits

Join us throughout the Summit in the Tech Lounge

for Product Showcases, Industry Interviews and Open Dialogue

PM

Eve

nts

Dinner and Networking

7:00

Dinner, Networking and Entertainment

7:00

SIG Innovation Accelerator Meetings

Open to All Buy-side,

Invitation-Only for Sell-side

1:00 to 5:00

Early Registration Reception |

Professional Headshots

4:00 to 6:00

Speed Networking and

Provider Showcase

Snacks and Prizes

4:00 to 6:00

SIG University Alumni Meet and Greet

6:00 to 6:30

Washington D.C. Bus Tours

Join us after your dinner for

networking and a

guided bus tour of Washington D.C.

Snacks and refreshments

available onboard.

6:15 to 8:15

Executive Offsite Dinners and

D.C. Bus Tour

by Prior Invitation

6:15 to 9:00

Break

Break

Thursday Evening Dinner and

Entertainment

5:30

Student Talent Outreach Reception

6:30 to 7:00

A World Gone Digital

SAP Ariba

11:25 am to 1:00 pm

Break 2:05 to 2:20

Lunch / Featured Session

Sessions 27 thru 29

1:15 to 2:05

Break 10:20 to 10:35

Workshops

2:40 to 3:40

Break 3:40 to 4:00

Sessions 13 thru 16

3:40 to 4:30

Executive

Roundtable

10:35 to 3:30

Networking Lunch

11:35 am to 1:25 pm 11:25 am to 1:00 pm

Sessions 30 and 31

2:20 to 3:10

Break 3:10 to 3:40Fireside Chat

Driving a Complete Source-to-Pay

Transformation with CACI

CACI | The Hackett Group | Ivalua

3:40 to 4:30

Sessions 1 thru 4

10:35 to 11:25

2018 Global Summit

Washington D.C.

Monday

March 26

Tuesday

March 27

Wednesday

March 28

Thursday

March 29

AM

Eve

nts

Run

6:00 to 7:00

Delegate Breakfast

7:30

Delegate Breakfast

7:30

Featured Session

Inside the White House:

Getting to the Top with Character

Steve Ford, The Son of

Former President Gerald R. Ford,

Actor and Inspirational Speaker

Break 9:00 to 9:20

Break 10:20 to 10:35

Workshops

10:35 to 11:35

Featured Session

Break 9:00 to 9:30

8:00 to 9:00 8:00 to 9:00

Success is a Lousy Teacher

KPMG & Taulia

1:00 to 5:00


6:15 to 9:00Executive Offsite Dinners & D.C. Bus Tour by Prior Invitation

Meet in the Hotel Lobby at 6:00

6:15 to 8:15

Washington D.C. Bus Tours

Join us after your dinner for networking and a

guided bus tour of Washington D.C.

Snacks and refreshments available onboard.

Check into Summit in the Ambassador Ballroom and Meet us in the Hotel Lobby at 6:00

PM

Ev

en

ts

SIG Innovation Accelerator Meetings (2)

Open to All Buy-side, Invitation-Only for Sell-side

Congressional Room

4:00 to 6:00Early Registration Reception - Check in to Summit | Photo Shoot for Professional Headshots

Ambassador Ballroom

Monday March 26

7:00

7:30

9:00 to 9:20

Workshop 1 Workshop 2 Workshop 3

Doing Deals at a Time of Changing

Technologies

Roundtable Discussion: Get Ahead of

the Curve and Be the Change

Getting a Seat at the Table as Your

Company Advances Their Sustainability

Strategy

Morgan LewisGenentech / Russell Investments /

Ontala

Vail Resorts / Global Sourcing Council /

The ixo Network

Diplomat Palladian Congressional

10:20 to 10:35


Managing Third Party Vendor Risk While

Working with Service Providers

Procurement Transformation and the

Digital WorkplaceAuctions are NOT Dead

The Santa Fe Group, Shared

Assessments ProgramGEP

Former Head of Procure to Pay at

Google / SynerTrade



What Comes After Strategic Sourcing? Alignment, Alignment, Alignment: Why

to, When to and How to

Leverage the Power of B2B Networks

and eProcurement

Insight Sourcing Vantage Partners Determine


2:25 to 2:40


Supplier Diversity: The Why, the How

and the First 90-Days

Agility, Engagement, and

Transformation in S2P: How to Thrive in

Disruption

Don't Leave Money on the Table:

Strategies for Optimizing Contingent

Labor Spend

California Water Service GroupJetBlue Airways / Canon Business

Process Services / Tradeshift

Former Director of Procurement at

Novartis / PRO Unlimited


3:40 to 4:00

4:00 to 6:00

7:00 to 9:00

Speed Networking and Provider Showcase: Snacks and Prizes

Regency Ballroom and Ambassador Ballroom

6:00 to 7:00SIG University Alumni Meet and Greet and Student Talent Outreach Reception

Birdcage Walk

Drinks, Dinner and Networking

Empire


10:35 to 11:35

Exe

cu

tive

Ro

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dta

ble

Pro

gra

m |

Prio

r-In

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0:3

5 t

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:30 |

Em

pire

11:35 to 1:25Lunch / Networking

Regency Ballroom

PM

Eve

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1:25 to 2:25

Break

2:40 to 3:40

Break

Session Categories

9:20 to 10:20

Break

Break

Tuesday March 27A

M E

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Summit Registration Opens | Professional Headshots

Ambassador Ballroom

Delegate Breakfast

Ambassador and Regency Ballrooms

8:00 to 9:00

Featured Session:

Inside the White House: Getting to the Top with Character

Steve Ford

The Son of Former President Gerald R. Ford, Actor and Inspirational Speaker

Regency Ballroom

Sourcing

Outsourcing

Third Party Management

Governance / Compliance

Talent Management

Supplier / Performance Management

Disruptive Digitization

6:00

7:00

7:30

9:00 to 9:20

10:20 to 10:35

Session 1 Session 2 Session 3 Session 4

Cognitive Experience Automation Contingent Staffing for Stericycle: A

Rapid VMS Deployment Case Study

Do Millennials Increase Business Risk?

Facts and Myths

How to Launch a Thriving Direct

Sourcing Program

Volvo / HCL Stericycle / Beeline Bank of Canada / Ontala KPMG buy-side / MBO Partners

Congressional Diplomat Empire Palladian


Finding Your True North in Services

Procurement

What You Should Know about RPA/IA

Governance

A Different, More Effective Tail Spend

Management Result

Trends in Procurement Analytics:

Innovative Practices for Today...and

Tomorrow

KellyOCGSIG Resource Center

Thought Leaders CouncilVSP Global / FairMarkIt

Caesars Entertainment /

Iron Mountain / ProcureAbility


2:05 to 2:20


Innovations and Best Practices in

Global Workforce Procurement

Digitize or Die: Procurement's

Transformation Imperative

Indirect Service Procurement and

VMS Technology: The Final Frontier?

Financial Conduct Authority's

Guidance on PEPs and Money

Laundering

Hays Talent Solutions Curtiss-Wright / ZycusDCR Workforce /

Art of Procurement/PalambridgeLexisNexis


3:10 to 3:40


Tools for Transforming Risk into

Opportunity: What to Look for in

Supplier Rating and Monitoring to

Enable Engagement and Unlock

Value

Mitigating Contingent Labor Risk

Through Effective Compliance

Management

Community Intelligence: Improving

Results Through the Power of Shared

Data

Maximizing Effectiveness in Source-

to-Pay Technology Implementations

EcoVadis PeopleFluent Teleperformance / Coupa Allegis Group / The Hackett Group


4:30 to 4:45


Why Outsourcing Information

Security Can Help You Avoid Cyber-

Attacks

Navigating Today's Changing Third-

Party Risk LandscapeTalent is Not a Commodity

Enterprise Blockchain Adoption:

What Can We Expect for 2018 and

Beyond?

NTT Security Cigna / OpusFormer Director at

Kroger / ToptalHfS Research


5:35 to 5:45

5:45 to 6:45

6:45 to 7:00

Toptal Reception for Executives

Invitation Only

Private Dining Room (thru Robert's Restaurant)

Break

7:00 to 9:00Washington D.C. Theme Dinner & Entertainment

Dinner & Drinks

Regency Ballroom


3:40 to 4:30

Break

4:45 to 5:35

Break

11:25 to 1:00

Lunch / Networking

Digital Singularity: Innovation Reborn

Kevin S. Parikh, Global CEO & Senior Partner, Avasant

Regency Ballroom

PM

Ev

en

ts

1:15 to 2:05

Break

2:20 to 3:10

Break

Break

Session Categories

10:35 to 11:25

Break

9:20 to 10:20

Featured Session:

Machine Learning in Services Procurement: It's a Game Changer

Bruce Morton, Global Head of Strategy, Allegis Global Solutions

Jason Ezratty, President & Chairman, Brightfield Strategies

Regency Ballroom

Wednesday March 28

AM

Ev

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ts

Morning Trail Run

Details TBA


Ambassador Ballroom

Delegate Breakfast


8:00 to 9:00

Featured Session:

How to Survive and Prosper in a World of Exponential Technologies

David Rowan, Editor-in-Chief of WIRED UK and Columnist for GQ Magazine

Regency Ballroom

Sourcing

Outsourcing



Talent Management



6:00

7:00

7:30

9:00 to 9:30

Session 21 Session 22 Session 23

Relationship, Rule, Run: How Relevant is Your

Relationship (and Your Contract)?

Accelerating Opportunities to Effectively Manage

Services Spend

From Insights to Action: The Role of Financial Health

Analytics in Building a More Resilient Supply Chain

Charles Russell Speechlys Allegis Global Solutions Rapid Ratings

Diplomat Empire Palladian

10:20 to 10:35


Optimize, Integrate and Simplify through Category

Management Process Implementation

Outsourcing Services: The Power of Strategic

PartnershipsOptimizing Outcomes in Business Relationships

Tempur Sealy International / The Forefront Group PwC buy-side SC&H



2018: The Year of the BHAG - Big Hairy AUTOMATION

Goal

How to Understand and Navigate Politics to Assure

Project Success

Connected Devices, Data and the Internet of Things

for B2B

Symphony Ventures / Thoughtonomy Boeing Hilton / Mayer Brown


2:05 to 2:20

Session 30 Session 31

What Every Stakeholder Wishes Procurement KnewIoT and Sourcing: How Sourcing is Using IoT to Power

Competitive Advantage at Uber

Northwestern Mutual / Denali - A WNS Company Uber

Diplomat Empire

3:10 to 3:40

4:30 to 5:30


Break

5:30 to 9:00Thursday Evening Dinner and Entertainment

5:30 - Bus Pick Up (Meet in Lobby) | 6:00 to 9:00 - Dinner, Bowling and Bocce

PM

Ev

en

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1:15 to 2:05

Break

2:20 to 3:10

Break

3:40 to 4:30

Featured Keynote

Fireside Chat: Driving a Complete Source-to-Pay Transformation with CACI - Moderated by The Hackett Group

Corey Roberts, P2P Project Director, CACI

Amy Fong, Associate Principal - Procurement and Purchase to Pay Advisory, The Hackett Group

Greg Anderson, Vice President, Ivalua

Regency Ballroom

Break

10:35 to 11:25

11:25 to 1:00

Lunch and Featured Session:


John McGurrin, Vice President – Procurement & Business Network, SAP Ariba

Regency Ballroom

Regency Ballroom

Break

Session Categories

9:30 to 10:20

Thursday March 29

AM

Ev

en

ts

Morning Trail Run

Details TBA


Ambassador Ballroom

Delegate Breakfast


8:00 to 9:00

Featured Session:


Jon Barrett, Director, Taulia

Brian Murphy, Director, KPMG

Board Meeting | 1:15 to 3:30

Avasant, Denali, Donnelly (new), Facebook, Genentech, GuideWell, HCL, Hearst, Honda, IBM (exiting), Microsoft, NTT, Oliver Wyman, PwC (exiting), Russell (exiting), Sculley, Target (exiting), ThirtyOneUniCredit (exiting), Vail, VSP

possibly

Sourcing

Outsourcing



Talent Management



SIG 2018 Spring Executive Summit Additional Information and Updated Schedule at www.sig.org/summits

Sessions added frequently - check back again soon!

How to Survive and Prosper in a World of Exponential Technologies

Keynote session with David Rowan, Editor-at-Large at WIRED Magazine’s UK Edition. David

Rowan is editor-at-large of WIRED magazine’s UK edition, Conde Nast's award-winning

technology-and-innovations magazine that stays ahead of the trends transforming

businesses.

Inside the White House: Getting to the Top with Character (GS)

Keynote session with Steve Ford, son of U.S. President Gerald Ford

On August 9, 1974, Gerald R. Ford assumed the reins of the presidency following the

resignation of Richard Nixon. Suddenly, Steve Ford was thrust into the role of “First Son.”

Steve’s unique perspective on life as the President’s son encompasses a broad range of

experiences: being 18 years old and having ten Secret Service agents as constant

companions...his father’s pardon of President Nixon to help put an end to the infamous

Watergate affair...two assassination attempts on his father’s life...even his mother’s bouts with

alcoholism and breast cancer. This presentation will focus on the tools of Steve’s success in

and outside of Washington, D.C. In an insightful and inspirational way, Steve will cover issues

such as leadership, living life with values and character, setting and juggling priorities and

making the right choices in life.

Machine Learning in Services Procurement: It is a Game Changer

Keynote session with Allegis Global Solutions and Brightfield Strategies

Machine Learning, just one aspect of Artificial Intelligence, is changing the staffing industry

as we know it. In order to stay ahead of this data demand, technology will need to help

clients gain full visibility, faster placement process and give greater ROI reporting. Machine

Learning technology is able to take into account millions of factors to answer complicated

contingent workforce questions with unparalleled speed. Historically, analyzing the many

dimensions and unstructured data required an extensive manual process. Machine learning

empowers program leaders and allows them to process and analyze data in real-time. In this

session, Allegis Global Solutions' Global Head of Strategy, Bruce Morton, will bring to light not

only how Machine Learning works in Services Procurement, but how it can transform your

data and visibility, and yield improved outcomes for your program.

http://www.sig.org/summits

SIG 2018 Spring Summit, Washington, D.C. Session Details

Digital Singularity: Innovation Reborn

Keynote session with Avasant

Innovation today is driven by the needs of the individual - each person's unique opinions,

beliefs and preferences - which is why traditional methods of innovation frankly won't cut it in

the Digital Age. As analytics technology continues to advance, so too does the

customization of the user experience. And as the bar in some sectors rises from innovation,

other sectors are forced to change as well to meet the growing expectations of

stakeholders. Across retail, healthcare and even government industries, examples of this shift

can be found now and are transforming the way people live, work and play. We are living in

a new age for innovation, created by the limitless applications of technology. Those who

manage to embrace technology will gain an advantage in a crowded landscape. Those

who don't, may fall hopelessly behind. In this session, Avasant CEO Kevin Parikh will talk about

the opportunities/challenges technology's omnipresence will pose, how to approach

innovation and how to remain competitive in a digital world.


Keynote session with KPMG and Taulia

Bill Gates coined that term…and he couldn’t have said it better. As modern procurement

organizations increasingly move from cost centers to value creators, new opportunities are

emerging to contribute to working capital goals while simplifying supplier terms and

relationships - but it's not always straightforward. Join us to understand why and how the

world's leading procurement organizations have created enormous value for their

businesses, by learning from some of the mistakes they've made along the way.


Keynote session with SAP Ariba

The Digital Transformation has arrived. No one—regardless of age—can escape it. And for

good reason. Going "digital" improves efficiency, expedites decision making, increases

reach, improves customer satisfaction and drives revenues. The fact is, the world is going

digital, yet many businesses are unprepared. The technologies, skills and processes that

businesses have in place today do not always translate to the digital world. The modern

company must transform itself to adapt to the requirements for today's digital world. John

McGurrin, Vice President, Procurement & Business Network, SAP Ariba will discuss new

advances in predictive analytics, artificial intelligence and big data and provide thought

leadership on issues that are taking the mainstage in the commercial world, such as

blockchain and cognitive procurement.


Driving a Complete Source-to-Pay Transformation with CACI - Moderated by

The Hackett Group

A Fireside Chat with CACI , The Hackett Group and Ivalua

Having a single, connected solution to analyze spend, execute sourcing events, create

contracts and manage suppliers across all spend areas is priceless for strategic procurement

leaders. Learn how CACI automated their source-to-pay and addressed 95% of spend,

reduced operating costs and improved buyer/supplier collaboration. Moderated by The

Hackett Group, this fireside chat will offer valuable insight into one of the most heavily

regulated companies operating in the public sector today.

SIG Innovation Accelerator

The SIG Innovation Accelerator (SIA) offers a portfolio of services to help develop and

improve the innovation pipeline for Source through Supply Chain and related functions. By

leveraging the ideas, experience and buying power of SIG’s globally-recognized member

companies, the SIA seeks to facilitate innovation and improve profits while simultaneously

reducing risk for both buy-side companies and product providers. Innovative products that

serve this market are eligible, regardless of whether they come from emerging or long-

established companies.

Read more at: http://siginnova.com/

Outsourcing Services: The Power of Strategic Partnerships

PwC

Geared towards sourcing professionals focused on office service operations and facilities

management, this session takes a detailed look at what PwC has learned from two-plus

years of outsourced services in the operations and facilities management (FM) space,

including a brief recap of the decision-making process to identify suppliers. The session will

also cover key lessons learned from rollouts, course corrections required to fine-tune services

and the ongoing effort to streamline our supplier base by rolling additional services under the

strategic third-party relationships within the operations and FM commodity categories.

You will learn:

▪ What PwC did and why: A recap of the decision making process

▪ What has worked: Results that matter most

▪ What needed to be changed: Lessons learned and course corrections

▪ What's next: Potential future opportunities

http://siginnova.com/


IoT & Sourcing: How Sourcing is Using IoT to Power Competitive Advantage

Uber

Uber is in over 600 cities worldwide where it completes 10 million trips each day with a

cumulative total of over 5 billion trips to date. As a mobile-based company with innovations

such as self-driving cars, and advanced technologies for mapping cars and using tables for

services like UberEATS, the sheer amount of connectivity and data can be overwhelming.

Join this session to learn how the Uber Sourcing organization is harnessing IoT to power

revenue generation and mitigate risk.

You will learn:

▪ How to source, adapt to and contract for emerging technologies

▪ What benchmarks to use when sourcing the latest technologies in IoT

▪ The implications of IoT for IT category managers

Do Millennials Increase Business Risk? Facts and Myths

Bank of Canada | Ontala

Millennials have new ideas about work, what they are prepared to give to employers and

what they expect in return. Despite advanced education, technical literacy, confidence

and energy, these new ideas are thought to increase business risk. In this session, we will

explore facts and myths, discuss why and how business risk increases with millennials in the

workforce and share some new thinking about how to get the best from everyone you

employ. We will discuss which risks are real, which ones are not, how to amplify the positive

and neutralize the rest.

You will learn:

▪ Relevant facts and myths

▪ How and why workforce preferences bring new risks to your organization

▪ What you can do to mitigate business risk

▪ How to bring out the best in your all of your people

How to Understand and Navigate Politics to Assure Project Success

Boeing

Politics and business go hand-in-glove, yet outsourcing and procurement can be trickier

than most to navigate successfully. In this session, learn proven tools and techniques for

understanding stakeholders, aligning motivations, improving communication and helping

your projects succeed.

You will learn:

▪ Why you need to know about politics (and how they are not always evil)


▪ How to leverage various types of power and influence, even when you are not in charge

▪ A simple tool that helps you effectively understand and manage stakeholders

▪ How to build constituencies and align objectives to assure project success

Trends in Procurement Analytics: Innovative Practices for Today...and Tomorrow

Caesars Entertainment | Iron Mountain | ProcureAbility

This panel discussion will explore the latest trends in Procurement Analytics, the applicability

of Big Data Analytics to the world of Procurement, analytics technology advances and

examples of innovative applications in the Procurement analytics space.

You will learn:

▪ How the use of Procurement Analytics is expanding beyond Spend Analytics

▪ About Procurement Analytics technology advances

▪ The future of Procurement Analytics

▪ Case studies of innovative practices being applied today

Getting a Seat at the Table as Your Company Advances Their Sustainability

Strategy

The ixo Network | Vail Resorts | Global Sourcing Council

Sustainability is quickly advancing up the list of priorities for executives. This session will explore

how Procurement can gain a seat at the Board room table in setting and executing

sustainability strategies. We will explore basic frameworks and tools that can be leveraged,

as well as share practical examples that can drive results with little investment. Whether your

company is well down the path or just beginning the journey, the goal of this session is to

spark Procurement professionals to take a leadership role in driving the sustainability agenda.

You will learn:

▪ How to tell/sell the sustainability value story

▪ A framework for sustainable sourcing

▪ Tools to enable sustainable sourcing

Alignment, Alignment, Alignment: Why to, When to, and How to

Vantage Partners

In Sourcing and Procurement we add the most value when we are able to bring our

stakeholders with us as we blend category insights with strategic relationships. But

stakeholders are not always ready to follow, or even willing to engage. The levers we use to

"get a seat at the table" sometimes make us seem more like a necessary evil than a trusted

partner. In this workshop Vantage Partners will share a set of tools that every procurement


professional should have available to develop and execute an effective stakeholder

engagement strategy.

You will learn:

▪ How to map (and navigate) a complex stakeholder landscape

▪ Why some of your stakeholders are right to resist, and what to do about it

▪ When to ask for feedback, and when to call the question

Supplier Diversity: The why? The how? The first 90-days

California Water Service

Supplier diversity or diversity in contracting are programs that can be either mandatory (i.e.

requirement to fulfill state or federal contracts) or voluntary (i.e. procurement/social

responsibility strategy). In this workshop, we will discuss both instances and review their

benefits (e.g. competitive advantage, cost savings, supply chain excellence, etc.) and

consequences of non-compliance (e.g. penalties, public and community relations, etc.).

Finally, we will outline actionable items for the first 90-days of starting a supplier diversity

program.

You will learn:

▪ What is supplier diversity or diversity in contracting

▪ How to use such program for competitive advantage in the marketplace

▪ Examples of diverse suppliers' contribution to a supply chain

▪ Actionable items to launch a supplier diversity program in your organization

Mitigating Contingent Labor Risk Through Effective Compliance Management

PeopleFluent

The use of contingent labor continues to grow in all industry segments and projections point

to continued growth through 2050. There are, however, real risks associated with having non-

employees working in your business. This session will focus on what those risks are and how to

configure your contingent workforce program to mitigate those risks.

You will learn:

▪ What is a "contingent" worker

▪ What are the different risks

▪ How your suppliers can help you

▪ What you can do to mitigate risks with contingent labor

Maximizing Effectiveness in Source-to-Pay Technology Implementations

Allegis Group | The Hackett Group


Yes, it is hard! Implementing a Source-to-Pay technology for your organization is not for the

faint of heart. It takes planning in a thoughtful way, establishing the right team,

communicating and over-communicating to your customers and yes, implementing

technology as well. In this session, we will share the key success factors and common pitfalls

through the lens of an actual Source-to-Pay technology implementation.

You will learn:

▪ The critical components in the discovery phase of this type of implementation

▪ How to engage clients and the supplier community through thoughtful change

management

▪ The "gotchas" in this type of program

▪ Ways to ensure that the implementation is a success

A Different, More Effective Tail Spend Management Result

VSP Global | FairMarkIt

In this session, you will learn how to identify and group unstructured data to better leverage

your tail spend yielding actionable insights that can provide savings, risk avoidance and a

better rationalized supplier database. Using algorithms and automated processes, we will

share how to analyze tail spend and get to a better place. Tail spend can present several

risks to the organization. Our approach will help Procurement and the various risk assessment

teams better understand opportunities around low dollar value transactions, which generally

equate to 20% of your total spend and 80% of your supplier base.

You will learn:

▪ Techniques and strategies to cleanse and normalize tail spend, yielding savings

▪ How to identify risks associated with low dollar purchases

▪ The impacts of poor, unstructured purchase data on the organization

Maximizing Value through Category Management Process Implementation

Tempur Sealy | The Forefront Group

Using a category management approach may seem tedious, tactical and overly detailed.

Yet, it can yield results that are better than expected. This was the case with Tempur Sealy

International (TSI). Working with an outside consultant, they selected a standard category

process and then implemented each step in a variety of direct material categories. Not only

did TSI achieve their savings goals, they also implemented supplier management and

contractual best practices like strategic and transactional performance measurement, gains

sharing, and cost transparency. We will share our journey, experiences and lessons learned

so that attendees who manage categories or lead category managers can better learn

from and implement best practices.


You will learn:

▪ The way that TSI successfully implemented category management

▪ The results of using a category management process, both from savings and other value

▪ The caveats and insights from the TSI experience that you can apply to your own

category management process

What You Should Know about RPA/IA Governance

SIG Resource Center Thought Leaders Council

RPA with AI - Robotics Process Automation with Intelligent Automation - is a transformative

operational strategy that is catching fire in every industry. RPA with AI is quite different than

process automation, so what we know about managing and governing outsourced services

also needs to change. Join us, the SIG Resource Center Thought Leaders Council, as we take

you on a journey into a whole new way of doing things.

You will learn:

▪ How to develop an RPA/IA Suitability Assessment Process

▪ How to create an actionable Change Management Framework for RPA/AI

▪ Which policies need to change for RPA

▪ Contracting as a governance tool

▪ Aligning your transformation strategy with critical success criteria

Enterprise Blockchain Adoption: What Can We Expect for 2018 and Beyond?

HfS Research

Distributed Ledger Technologies (DLT), including blockchain, promise to change

fundamentally business models and are potentially as significant as the impact of the

internet itself. 2017 was the year of the cryptocurrencies, during which we saw Bitcoin surge

to nearly $20,000 (albeit briefly!). 2018 promises to be an even more exciting year when we

could see blockchain in action to solve real-world business problems. The hype has been

backed up with investment, and nothing drives interest in a market better then rampart

valuations and massive economic benefits of new technologies that are already in play and

are real. HfS recognizes blockchain as a Horizon 3 change agent for digital operations - with

significant value potential but still nascent for mainstream enterprise adoption. The session

will be based on HfS' most recent research based on an assessment of nearly 200 blockchain

engagements across 25+ leading solution providers.

You will learn:

▪ The basics of DLT, blockchain, and smart contracts

▪ The blockchain six-pack – inherent features that makes it exciting The 90-9-1 enterprise

adoption challenge


▪ Use cases across industries

▪ Recent developments that drives optimism for breakthrough 2018

Contingent Staffing for Stericycle: A Rapid VMS Deployment Case Study

Beeline | Stericycle

When Stericycle decided in 4Q 2017 to install a vendor management system, they did not

want to wait for a conventional VMS implementation to go live in 2018, so they sought

another alternative. Using a rapid deployment protocol, Beeline delivered Stericycle's new

VMS on December 11. In this session, Stericycle and Beeline will discuss the collaboration and

coordination required to implement a full-featured VMS for the U.S. and Canada in just 2-1/2

months' time.

You will learn:

▪ How rapid deployment places less stress on internal resources - and for shorter periods of

time

▪ How best practices in change management, training and stakeholder communications

facilitate smoother integration and better program adoption

▪ How process flexibility and incremental change can increase stakeholder buy-in

Community Intelligence: Improving Results Using the Power of Shared Data

Teleperformance | Coupa

From advanced benchmarking to deep supplier risk knowledge, we can all benefit from our

peers. We live in a world where sharing data and leveraging artificial intelligence (AI)

provide tremendous value to us, and many times we do not even realize it. Take Waze for

example, sharing our GPS location and traffic data gives us the opportunity to get from point

A to point B in a faster and more enjoyable way, all while avoiding speed traps! In this

session, we will cover how AI and sharing peer data can change things like analytics,

supplier risk, sourcing and more. We will discuss the potential today and in the future.

You will learn:

▪ How to get started

▪ Areas where AI and sharing data can provide immediate value

▪ How to find the right partners to execute

Agility, Engagement, and Transformation in S2P: How to Thrive in Disruption

JetBlue | Canon Business Process Services | Tradeshift

Is your S2P organization agile enough to be able to keep up with the shifts in the market,

competition or your customer base? Can you keep up with the needs and requirements

driven by the business, regulatory and suppliers? How is the user experience? Agility and


successfully implementing substantive change are top of mind for leading CFOs and CPOs

today. Supply chain agility is key in the digital transformation and critical to surviving

disruption or being disruptive. Implementing change, user experience, and driving adoption

of new technologies and processes throughout S2P is critical. Our panel of industry veterans

will be discussing the importance of agility and engagement of stakeholders in bringing

change to the S2P process. Bring your questions and points of view. Experts from buy side,

services, and technology discuss and debate agility and change every supply chain

professional reporting up to the CFO/CPO should be tuned into.

You will learn:

▪ Make the S2P process agile

▪ Drive user engagement to increase adoption of S2P digital business

▪ Bring change into effect while your organization is in motion

Accelerating Opportunities to Effectively Manage Services Spend


Procurement organizations are facing increasing pressure to drive value and benefits from

their services spend categories. Innovation and evolution in technology, tools and service

provider offerings have opened this space to a new world of opportunity that can be

complex to sort through and manage. It can be difficult to be successful, given the many

challenges that organizations face in effectively and efficiently managing services spend.

You will learn:

▪ Establishing a road map for growth of managed and addressed services spend

▪ Foundational elements of a business case for change and overcoming internal

challenges

▪ Insight into potential roadblocks to progress and how to overcome

▪ Awareness of technology’s part in driving value and efficiency.

How to Launch a Thriving Direct Sourcing Program

KPMG buy-side | MBO Partners

Do you have an enterprise contingent labor program…and are you interested in direct

sourcing to get broader access to talent and avoid staffing company mark-ups? This session

will help you make it happen. We will discuss the strategic technology considerations, and

more importantly, the supporting processes required to drive adoption and ensure your

organization meets its objectives. We will also talk about the importance of sourcing the right

talent as needs continue to evolve, the value of organizing the talent, and finally what it

takes to match talent to an open project.

You will learn:


▪ How to understand the typical pitfalls an enterprise faces

▪ About the role of technology

▪ About the typical support services an enterprise requires

Connected Devices, Data and Internet of Things for B2B

Hilton | Mayer Brown

Connected devices, data and the Internet of Things (IoT) are having a transformative effect

on how B2B companies operate. The traditional outsourcing service delivery model is under

threat, but many service providers appear to be responding by building or incorporating

connected device capabilities, data management and analytic services while leveraging

IoT technology. Please join our speakers as they discuss the legal issues these new

technologies present as well as how to contract for these services in order to take

advantage of the technology and still reduce risk.

You will learn:

▪ The legal issues for businesses using IoT

▪ How to identify and resolve legal and operational issues surrounding the integration of

connected devices and platforms

▪ How to address data issues with connected devices and platforms in your contracts

Innovations and Best Practices in Global Workforce Procurement

Hays Talent Solutions

With forty percent of the global workforce expected to be contingent workers by 2020, the

procurement and management of these flexible workers is a strategic challenge for many

organizations today. In this session, we will explore innovations in global managed service

programs that provide organizations with seamless engagement and management of their

entire contingent workforce, and how MSPs can evolve through new enhancements and

approaches. This session will offer a talent management roadmap for procurement

professionals, whether you are in the early stages of choosing a managed service provider or

evaluating your current programs. We will explore how leading organizations have deployed

a global MSP solution for seamless engagement and management of contingent workers

and leveraged employer brand and enhanced human capital supply chain with direct

sourcing.

You will learn:

▪ How to evaluate the maturity of your MSP program and roadmap considerations for the

future

▪ How to use direct sourcing to leverage employer brand and enhance human capital

supply chain


▪ How to gain visibility and oversight to SOW workers and small service providers

▪ How leading organizations gain strategic insights using artificial intelligence

Digitize or Die: Procurement's Transformation Imperative

Curtiss-Wright | Zycus

There is a new "Digital Divide" in the world of Procurement - a chasm between "world-class"

organizations proactively leveraging transformational digital technologies to increase agility,

enhance customer experience and flawlessly execute on strategic and operational

objectives…and the "laggards" mired with outdated systems and processes struggling just to

maintain business as usual. This session will utilize a case study approach to not only define

how innovative digital technologies are forever re-shaping the procurement landscape, but

also provide a roadmap to transform procurement organizations by following the playbook

that market-leading procurement organizations have used to realize their "Digitization

Dividend," which provides quantifiable ROI and sustainable competitive advantage.

You will learn:

▪ Source-to-Pay technology trends: from artificial intelligence (AI) to robotic process

automation (RPA) and everything in between

▪ Benchmarks to rank your performance against your peer group

▪ Best practices in digital transformation, transferrable to your organization

▪ Business case justification metrics to get your digitization project greenlighted

Roundtable Discussion: Get Ahead of the Curve and Be the Change

Genentech | Russell Investments | Ontala

Our profession is undergoing a change in current. Yet to lead the change, meet rapidly rising

expectations, keep or earn that "seat at the table," attract and retain the best talent and

leverage new technologies and big data, we need to be the change. This facilitated

roundtable discussion will explore:

▪ Significant changes in business partners' needs and expectations

▪ Emerging or expected changes in the way we work

▪ Where our profession is headed

▪ Tools and technologies that we are or should be embracing

▪ How our skills and expertise need to change

▪ Attracting and retaining top talent for today and tomorrow

Please bring your ideas, concerns and an open mind. The goal is to network, expand our

knowledge and thinking, and to leave feeling better equipped to lead change as a result of

this fast-moving, facilitated discussion.


Doing Deals at a Time of Changing Technologies

Morgan Lewis

In times of exponential change it's important to remember that there are certain principles

that apply across technologies. This session will explore fundamental deal principles that will

help to achieve ROI regardless of the technology that is driving your business transformation.

Tools for Transforming Risk into Opportunity: What to Look for in Supplier Rating

and Monitoring to Enable Engagement and Unlock Value

EcoVadis

Sustainable sourcing is becoming essential not only for brand protection and risk reduction,

but - for high performing teams - as a competitive advantage. But monitoring environmental,

ethical and social/labor practices ("CSR") and driving improvements of 1000's of suppliers in

hundreds of categories spread across the globe is tough. Self-assessment questionnaires lead

to 'survey fatigue', audits don't scale, are expensive and are hard to act on. It can lead to

lots of (often unused) data and frustration.

But, better tools are changing all that. CSR rating and monitoring tools transform this process

from a burden into a performance opportunity. Learn about the key attributes of best in

class solutions that leaders are using, and how they integrate to their processes, to ensure

that their supply network is secure, sustainable and competitive.

You will learn:

▪ Why a sustainable sourcing function is essential to keep your global supply chain

competitive

▪ What criteria - such as geo, size and issue coverage - to look for in supplier CSR rating and

monitoring

▪ How to integrate and apply these CSR ratings along the P2P cycle - and the keys to

engaging the team and suppliers

▪ Some best practice case examples

Auctions are NOT Dead

Former Head of Procure to Pay at Google | SynerTrade

Learn how Google achieved a 4% better rate reduction than traditional paper RFP's by

completing over 1,500 auctions and taking $8 billion dollars of spend through auctions. The

use of e-Auctions is not going away anytime soon, but don't be fooled. Using e-Auctions is

not just about great software. It's about ensuring management adopts first-rate tools and

processes for holding auctions, while making certain procurement teams are bought into

best practices to speed-up negotiations, and quickly establish the most accurate market

pricing.


You will learn:

▪ How using e-Auctions can strengthen your supplier qualification process

▪ Why choosing the lowest bidder isn't always your best bet

▪ What to watch out for

▪ Why e-Auctions are here to last

Financial Conduct Authority's Guidance on PEPs and Money Laundering

LexisNexis

The UK’s Financial Conduct Authority (FCA) has published guidance on how financial

services firms should treat Politically Exposed Persons (PEPs) while meeting their legal Anti-

Money Laundering (AML) requirements. It advises companies on what constitutes a PEP, why

PEPs can pose a risk of money laundering, and how companies should manage this risk.

You will learn:

▪ What's in a name?

▪ Not all PEPs are equal

▪ A 'case by case' approach to PEPs

▪ What companies should do to manage this risk

What Every Stakeholder Wishes Procurement Knew

Northwestern Mutual | Denali, a WNS Company

The great news for Procurement is that we are getting our seat at the table! But as

Procurement continues to impact more spend and increase its influence, many

procurement teams struggle to connect with stakeholders who are new to working with us.

Do situations like this sounds familiar to you?

▪ Your stakeholders only care about speed and you never have enough time to negotiate

savings. How do you make it a win-win relationship?

▪ IT has always negotiated their own agreements and now your boss wants you to work

with them to develop a category plan. Where do you begin?

▪ You are convinced that Marketing just doesn't want to work with Procurement. They

seem to pride themselves on being renegades!

You will learn:

▪ How can you effectively align with new stakeholders and avoid common pitfalls of

ineffective stakeholder engagement?

▪ What challenges might you face when working with a stakeholder or department for the

first time, and how do you overcome them?

▪ How can you develop a better understanding of your stakeholder's perspective?


Don't Leave Money on the Table: Strategies for Optimizing Contingent Labor

Spend

PRO Unlimited

With businesses spending approximately $800 billion annually on gig work, there's a lot of

money at stake, as well as opportunities for businesses to drive cost savings and maximize the

value of their contingent workforces. However, companies may be unaware of the cost

savings they can actually realize within their contingent workforce management programs.

This session will examine four areas in which procurement professionals can save millions in

hard dollar cost-savings for their organizations.

You will learn:

▪ How to use analytics to understand worker costs, determine the best way to engage

talent from both a cost and quality perspective and how and when to source talent

▪ The cost advantages of self-sourcing strategies and how companies are leveraging

technology and their own brand power to drive millions of dollars in annual savings

▪ The benefits of selecting a vendor-neutral program and how it ensures a level playing

field to create a competitive environment for sourcing labor

▪ How to drive unmatched value and savings in SOW management via an MSP (e.g.

benchmarking and negotiation)

Optimizing Outcomes in Business Relationships

SC&H

It is not a secret that effective business relationships produce mutually-beneficial outcomes,

such as revenue growth, innovation, sustainability and social responsibility, among others.

But, as the role, relevance and results achieved by third-party vendors and suppliers

continues to increase, what is the secret to successfully sustaining and optimizing these

valuable partnerships? It is paramount to build strategic relationships based on trust,

transparency and teamwork. This session will provide management teams with insights to

better understand the lifecycle of third-party relationships and find a healthy balance

between mutual accommodation and fiduciary self-interest to achieve goals.

You will learn:

▪ The stages included in the business relationship lifecycle

▪ How relationships should evolve from transactional to strategic

▪ How relationships can devolve due to reliance on familiarity

▪ How relationships can be restored with transparency and accountability

Navigating Today's Changing Third-Party Risk Landscape

Cigna | Opus


Managing third parties is more complex than ever today. Changing regulations, fourth

parties and emerging regulations like information security are fast shifting the already volatile

landscape. So how can you keep up while adapting tried-and-true methodologies to

meeting quickly changing risks and needs? Join us as we take a practical look at today's

most pressing third-party risks in action.

Finding Your True North in Services Procurement

KellyOCG

As the world of work continues to rapidly evolve, an organization's ability to match their

business strategies with the right internal or external talent becomes critical to long term

success. Many companies have found it historically difficult to match their demand for

external services (i.e. Contingent Labor, Professional/SOW Services and Consulting) to supply

within a traditional category management framework. In this session, attendees will learn

how to "guide" hiring managers in finding their "true north," i.e. the most appropriate buying

channel to deliver the outcomes they need. Procurement, COE/BPE and Strategy managers

will learn what a "business first" approach should look like in driving compliance to strategy

and sustainable savings.

You will learn:

▪ A "business first" concierge approach to driving buying channel optimization

▪ How to leverage program and behavioral data to create meaningful analytics

▪ How to deliver sustainable demand management and negotiated savings

▪ How to deliver policy compliance while meeting business objectives

2018: The Year of the BHAG - Big Hairy AUTOMATION Goal

Symphony Ventures | Thoughtonomy

Concepts like RPA and AI are commonplace. But, proper design, procurement and

deployment of these tools are far from commonplace. This presentation cuts to the chase -

enterprises are out of time to pilot. To survive they must go big and do it now. In this session,

you will learn how tools are just the beginning of a transformation far larger than 'digital

labor.' You will acquire tips to procure technology and services correctly, and you will

discover what the real focus for any digital transformation is so that you can serve as a

strategic linchpin to your organization's Digital OneOffice.

You will learn:

▪ Why RPA is procured wrong and how to do it right

▪ Where value is realized in a digital transformation

▪ How to build a roadmap to a Digital OneOffice

▪ What you're really looking for - great people, good data


What Comes After Strategic Sourcing?

Insight Sourcing

In an analysis of over $1.5 trillion in spend data for hundreds of diverse companies, a

troubling data point for procurement leaders has been identified: on average, organizations

are only achieving 50-60% of their projected savings. We often hear that a CFO's biggest

complaint about their procurement group is, that they "tout big savings but it doesn't show

up in the P&L." We all know that there are many reasons for this, but our observations in the

data suggest that - in some cases - their concerns are legitimate. This session, aimed at CPOs

responsible for both projected and realized savings, will outline the steps to stop the savings

leakage by implementing robust savings tracking and category management before

launching any strategic sourcing project.

You will learn:

▪ The causes of savings leakage within most organizations

▪ Strategies for solving savings leakage

▪ How to become more aligned with CFO expectations

Why Outsourcing Information Security Can Help You Avoid Cyber-Attacks

NTT Security

Cyber-attacks are as unique as the attackers behind them and the organizations they

target: both attackers and the targeted organizations have different objectives. Given the

growing systemic complexity of the extended enterprise and the cyber threats being faced,

now is the best time to mitigate the overall information security risk landscape through

outsourcing. Having a wider perspective on risk and the real-time ability to close

vulnerabilities in a dynamic information security risk environment may offer compelling

business benefits regardless of any cost arbitrage advantages.

You will learn:

▪ About the latest attack trends and how they can help determine where your security

efforts should be focused for maximum protection

▪ The latest and most common threats facing organizations

▪ How to define the short and long-term nature of costs and their related benefits

Talent is Not a Commodity

Former Director of Corporate Strategy & Development at Kroger | Toptal

Whether an employee or non-employee, talent is the battleground for future growth. Serving

your organization properly means improving the accessibility and retention of talent with key

skills. Working against you in this endeavor are organizational and technical debts collected


building out a program that may not be taking full advantage of new and evolving talent

sources.

You will learn:

▪ How organizations are taking a measured approach to adapting in order to evolve

▪ The latest thinking on distributed workforces in enterprise companies

From Insights to Action: The Role of Financial Health Analytics in Building a More

Resilient Supply Chain

RapidRatings

While risk management is recognized as a top priority for nearly every organization, risk

professionals often struggle to bridge the gap between identifying and then mitigating risk.

Without a clear path to operationalizing insights gleaned from various risk technologies,

companies find it difficult to keep up with increasing risk. Learn how a proactive approach

that uses predictive analytics to take action on high risk or highly critical suppliers is necessary

to protect your bottom line and brand reputation.

You will learn:

▪ Key strategies to implement your supplier risk program, including risks to focus on and how

to segment your suppliers

▪ How the value of transparency can build better business relationships and drive the risk

mitigation process

▪ Actionable steps to manage high risk third parties and monitor potential impact to your

organization

Leverage the Power of B2B Networks and eProcurement

Determine

A network is a combination of both transactions and collaboration; document transfer is one

part of it, but collaboration around performance management and quality are equally

important. Attend this session to learn how private marketplaces and digital procurement

platforms can bring the future of buying to your organization. You will learn how suppliers

networks and technology platforms working together can bring new adaptability, control

and innovation to your procurement practices.

You will learn:

▪ How to implement your own private marketplace and enter the modern era of business

buying

▪ How to improve user experience and increase the adoption of suppliers in your network

▪ How to increase the visibility of unknown risks


Managing Third Party Vendor Risk While Working with Service Providers

The Santa Fe Group, Shared Assessments Program

The role of third party vendors is expanding and history has shown us that data protection

and privacy are paramount. This session will discuss current threats in using third party

vendors and how you should address those risks while also meeting or surpassing compliance

and regulatory expectations, overcoming technological challenges and performing due

diligence. Professionals involved in third-party onboarding, maintenance and monitoring will

find this session most informative.

You will learn:

▪ How to understand various vendor landscapes in the context of business, regulatory and

technological challenges

▪ How to perform basic due diligence prior to your business relationships

▪ How to recognize the risks that service providers present and the steps to minimize them

▪ How to realize the unforeseen consequences of unintended data transfers by service

providers

Next Generation Services Procurement through Artificial Intelligence (AI) and

Machine Learning


Artificial Intelligence is becoming a ubiquitous term in the business world - while machine

learning is just one aspect of it. Almost everywhere you turn, you read about new

developments and how they impact the sourcing world - but how do you apply it to your

program? In this session, our thought leaders will present the latest developments on

machine learning, and how it empowers your program leaders by allowing them to process

and analyze data in real-time.

You will learn:

▪ A modern approach to analyzing the multiple dimensions and unstructured data of

traditional Services Procurement

▪ Insights into how machine learning technology can account for millions of factors,

contingent workforce questions and classification of deliverables at exceptional speed

▪ Best practices in how to transform your data and visibility to optimize outcomes for your

program

Procurement Transformation and the Digital Workplace

GEP

As smart procurement teams seek to create new sources of value and productivity by

transforming processes and practices, leading IT organizations are spearheading the


creation of the Digital Workplace: a new fully-integrated environment for the whole business.

Procurement needs to join the party and work with IT to define how this new Digital

Workplace can serve Procurement, and how it can help Procurement serve the enterprise. In

this session we will examine the drivers behind digital transformation and the digital

workplace, see why doing nothing is not an option and take some lessons from a real-world

case study on how to begin the transformation process.

You will learn:

▪ Where the restrictions on productivity are coming from

▪ What the Digital Workplace of the future might look like

▪ The vital role that workers have in driving the success of transformation

▪ How the rules for selecting new technology have to change to ensure future success

Cognitive Experience Automation

Volvo | HCL

How can sourcing leaders take artificial intelligence beyond the hype to generate

sustainable revenues? In this session, the presenters will share how Volvo is using AI

technology to operate the business leaner, faster and cheaper, while ensuring superior

business outcomes in terms of experience, speed and agility.

You will learn:

▪ How a cognitive virtual assistant enabled experience enhancement

▪ How to automate order processing

▪ How to implement an interactive and intelligent IT process automation platform

▪ About "no-touch" support systems

Indirect Service Procurement and VMS Technology: The Final Frontier?

Compass Rose Advisory / DCR Workforce / Art of Procurement/Palambridge

Digitization of your procurement processes is on everyone's "to-do list" for this year. If you

haven't already adopted the latest technology to enable the efficiency, transparency and

consistency these tools offer, you may be behind the curve. One common laggard in this

transformation process is your services spend. For many reasons this is the last frontier in the

automation journey, but does it have to be left behind? In this session, we will lead a

discussion on how forward-thinking companies have captured this elusive spend that

includes, non-employee labor, Statement of Work projects, consultants and other forms of

indirect categories. We will explain why this is a difficult spend category to automate and

how common procurement platforms do not always provide the needed functionality and

ease of use to add the value expected. Whether you have included this spend and want to


share your experience or you know it belongs on the list for future initiatives, you will find this

an engaging session.

You will learn:

▪ The benefits of automating services spend

▪ Why services spend is a difficult category

▪ The features you should look for in a platform's functionality

▪ Insights from early adopters

Relationship, Rule, Run: How Relevant is Your Relationship (and Your Contract)?

Charles Russell Speechlys

We have entered an age where technology can be leveraged to achieve almost anything

we set our minds to. What was once fanciful is now implemented, disrupting our currencies,

driving on our roads. According to a survey conducted at the end of 2017 by Pew Research,

70% of "ordinary Americans" express wariness or concern about the growing trend in

automation and place a lot of value on human decision-making rather than a world where

machines perform "human tasks." The research also noted that 76% of Americans are

concerned that the automation of jobs will exacerbate economic inequality and 75%

anticipate that the economy will not create many new, better-paying jobs for those human

workers who lose their jobs to a robot.

So with automation and technological advancement as the cornerstone in many sourcing

arrangements, what space is there for enterprise relationships, cultural fit and human

involvement and development? Do our relationships with our service providers still matter?

Can our contracts and legal systems offer a sufficient balance between technological

advancements on the one hand and protecting data, intellectual property and skills on the

other? This presentation will look at the value of the service provider/customer relationship,

the importance of human development and how to ensure that your sourcing contract

reflects the needs of your business, your workforce and your technology strategy.

You will learn:

▪ Whether a good relationship with providers (and your staff) is worth the effort and cost

▪ About a best practice approach designed to ensure that you obtain and keep a strong

relationship with your provider

▪ How to create rules for each party to follow

▪ How to run that relationship throughout the contract and beyond

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