2017 sts - the “how-to” of harmonization
TRANSCRIPT
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The “How-to” of Harmonization
Scott Marion
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The “How-to” of Harmonization
Scott MarionMissouri Department of Transportation
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The “How-to” of Solving Religious Conflicts Around the World
Scott MarionMissouri Department of Transportation
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The “How-to” of Coronary Micro Revascularization Surgery
Scott MarionMissouri Department of Transportation
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The “How-to” of Wobbly Restaurant Tables
Scott MarionMissouri Department of Transportation
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The “How-to” of Take Your Kid to Work Day
Combining the Two Most Annoying Things in Your Life
Scott MarionMissouri Department of Transportation
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OSOW Permit Harmonization IS Hard
• Why is harmonization important/worth the effort?• Why is harmonization so tough to accomplish?• Harmonization not limited to the AASHTO “Phases”• Ideas/strategies to improve harmonization and
customer service• Call to action
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Why is Harmonization Important/Worth the Effort?
• Current situation is costing carriers, shippers, government agencies, taxpayers, consumers – everyone – tons and tons of money
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Putting the Cost Into Perspective
• Pre-Clearance/ Bypass Services– $8.68 to pull into a weigh station (just for a static weigh
and quick credential check – no inspection)– Just one of the weigh station bypass services, has saved
carriers over 54 million hours and 263 million gallons of fuel, adding up to over $4.7 billion in operational costs
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Do You Remember This?
Preferred Route
I-270 S/ MO 370 W/I-70 W/ MO13 N/US 24 W/ I-435 S
271 Miles Total
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Do You Remember This?
The Maze
I-270 S/ Exit 31B/ MO 367 N/ US 67 S/ I-270 S/ MO 370 W/ I-70 W/ Exit 210B/ US 61 N/ US 54 W/ I-70 W/ **Bypass 15’9” Vertical Clearance by Use of Ramps on I-70 at Exit 131(Boone Co.)**/ I-70 W/ US 63C N/ US 63 N/ US 36 W/ MO 11 S/ E Chariton E/ F Chariton S/ M Chariton W/ MO 11 S/ US 24 W/ MO 291 S/ I-470 W/ I-435 S
413 Miles Total
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The Wal-Mart Analogy
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• States have individual OSOW authority for permitting and regulations
• It’s hard to get 50 states to agree (on much of anything)
• Not a national priority – lack of public awareness
Why is harmonization so tough to accomplish?
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• 2012, AASHTO Started Phase 1, and then Phase 2• Phase 3 Here!• Appreciation and thanks to Randy Braden, AASHTO,
the AASHTO regions and SC&RA
But, We Have Made Progress!
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An Old Tibetan Saying…
“If you have failed seven times, at least you have failed seven times trying.”
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“If you have failed seven times, at least you have failed seven times trying.”
This is good advice unless you are a:– Brain Surgeon– Structural Engineer– Air Traffic Controller– My Accountant
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• Work on things within your ASSHTO region or neighbor state (small things make a difference for carriers)
• Work on policies, procedures, business rules• Improve your systems, technology and processes• Good Book: Government That Works, by John Bernard
Harmonization not limited to the AASHTO “Phases”
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• Review and update your state rules and regulations• Missouri:
– 64% of all state rules proposed for rescission, clean up obsolete language, made more understandable and less restrictive
Harmonization not limited to the AASHTO “Phases”
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• Attend meeting like this - and your regional meetings• Get your DOT/agency involved in national organizations
(public and private)• Be a magnet for information and Innovate!• Passion for customers
Ideas/Strategies to Improve Customer Service
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Ideas/Strategies to Improve Customer Service
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Ideas/Strategies to Improve Customer Service
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Ideas/Strategies to Improve Customer Service
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• Keep trying to harmonize – in any way you can • Get engaged with industry, listen and let them help you• Industry: Don’t Give Up On Us – In Fact, Pester Us More!• Get into your state rules and regulations• Efficient Processes, Measure Results and Innovate• Passion for customer service and servant leadership
Call to Action
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Questions?
Thank You!