2017 · 2017-05-05 · case study: global food company big challenge: • build digital center of...
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How To Survive The
Great Digital Migration
April 18, 2017
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© 2017 Digital Fast Forward, LLC
75% Of BPM Programs Won’t Survive The Shift To Digital
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© 2017 Digital Fast Forward, LLC Source: January 2016, “Future Of Jobs” report, World Economic Forum
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© 2017 Digital Fast Forward, LLC
“Now we have to compete against new disruptive startups that are hiring kids fresh out of college drinking loads of Mountain Dew!”
(CIO @ Global Insurer)
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© 2017 Digital Fast Forward, LLC
Digital Gold Rush
Digital Drought
Tech
CX
Startup
Less than 20% of companies have the internal skills and culture needed to
drive digital innovation.*
*Source: Forrester
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© 2017 Digital Fast Forward, LLC
Digital Workforce Definition
Technology leaders, practitioners, and users within an organization who are
empowered to define, shape, and execute the strategy for engaging and delighting customers across existing
and emerging digital channels.
Source: Digital FastForward
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© 2017 Digital Fast Forward, LLC
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© 2017 Digital Fast Forward, LLC
“AT&T’s competitors are not just Verizon and Sprint, but also tech giants like Amazon and Google. For the company to survive in this environment, [AT&T] needs to retrain its 280,000 employees so they can improve their coding skills, or learn them, and make quick business decisions based on a fire hose of data coming into the company.”
Source: February 13, 2016 , “Gearing Up for the Cloud, AT&T Tells Its Works: Adapt, or Else”, New York Times article
AT&T Gets It…
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© 2017 Digital Fast Forward, LLC
United, not so much…
Source: Providence Journal, Dave Granlund
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© 2017 Digital Fast Forward, LLC
Digital Workforce Migration
Hire New Talent
Outsource Innovation
Reinvent Workforce
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© 2017 Digital Fast Forward, LLC
@passion4process
@passion4digital
@passion4design
@passion4passion
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© 2017 Digital Fast Forward, LLC
“How do we shift our entire team of 80 process experts to become
design thinkers?”
(VP of Process @ An African Bank)
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© 2017 Digital Fast Forward, LLC
New Challenges, New Tools
Experiment ???
Implement Agile/Scrum
Maintain Water-scrum-fall
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© 2016 Digital Fast Forward, LLC
Learn Design Validate
Brainstorming, observation,
hypotheses design
Design sprints, lean startup, low-code prototypes
Lean canvas, objectives and key
results (OKRs)
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© 2016 Digital Fast Forward, LLC
It’s not just about what you learn, but how you learn it.
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© 2016 Digital Fast Forward, LLC Interactive Immersive
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© 2016 Digital Fast Forward, LLC
Case Study: Global Food Company
Big Challenge: • Build Digital Center
of Excellence in Silicon Valley
• Retrain technology roles to deliver digital innovation
Big Results: • Tripled volume of
new digital innovation ideas
• Accelerated speed to greenlight digital projects
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© 2017 Digital Fast Forward, LLC
“You want me to do what?”
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© 2017 Digital Fast Forward, LLC
Paths To Digital Innovation
We put together a digital escape room…
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© 2017 Digital Fast Forward, LLC
…and here’s what we learned
• People love to have fun while learning new s#!t • Competition drives faster and deeper
learning • Groaning zombies create learning froth
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© 2017 Digital Fast Forward, LLC
Digital Platforms Must Evolve To Support Experimentation
Digital Workforce AI
Robotics
Low-code
IoT
Mobile Rapid
Prototyping
OKR Management
Hypothesis Boards
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© 2017 Digital Fast Forward, LLC Source: Ash Mayura, Lean Stack (www.leanstack.com)
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© 2017 Digital Fast Forward, LLC
Let’s help our customers find greener digital pastures
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© 2017 Digital Fast Forward, LLC
Thank You!
www.digitalfastforward.com
@digitalfastfwd
Thank You!