..the heart of the community for over 75 years

2016/2017 Annual Report

www.nsnh.bc.ca

Board Members

2017 Our Mission The North Shore Neighbourhood House is a not-for-profit registered charity serving the North Shore community since 1939.

We believe working together to meet the grassroots needs of our neighbours, especially our most vulnerable residents, is essential to building a safe, healthy and strong community.

The house values and promotes cooperation, respect and empowerment through the provision of programs and services designed to meet the needs of individuals and the community as a whole.

Board Members Greg Celmainis-President

Tony Nardi—Past President

Margo Gram- Vice President

Elissa Dykes—Treasurer

Brian Martin—Secretary

Heidi Soper

Ryan Elliott

Andrew Muller

Peter Eastwood

Jeanne Douglas

Cliff Stewart

Councillor Linda Buchanan

Annual Report 2017/2018

This past year the NSNH continued to emphasize that strong connections make for strong communities. Here are some highlights from the year:

After responding to a request for proposal with the City of North Vancouver to be the operator of a child care facility in the new Onni building on 13th street, we opened our doors with a brand-new fa-cility in September of 2017 named ‘North Shore Neighbourhood House Centreview Child Care’.

Centreview provides 37 new spaces in our licensed child care centre, allowing us to expand our support and to continue to meet a need for North Vancouver families. Through opening this brand new centre we have also enabled the community to better understand the potential of what quality child care looks like, and the value of well thought out strategic placement for future centres.

The North Vancouver Waterfront Gala has continued to offer NSNH funding not only for programming development and delivery, but also has enabled NSNH to meet unique individual needs. This partnership continues to fill a significant gap and allows us to respond to emerging issues as they arise.

The North Shore Neighbourhood House is moving into our fourth accreditation with the Council on Accreditation, continuing with our operating model of engaging with the broader community about what is wanted and expected. As a result, we hear first-hand what is most needed from our children, youth and seniors. All of this is grounded in our commitment to problem solving and following best practices.

NSNH continues to be committed to listening to our residents about their needs. At NSNH we understand all ages and all families want program service that is current, flexible, affordable and accessible. We go into 2018 ready to deliver!

Next year will mark 80 years that NSNH has been supporting our North Shore community. Our ac-complishments this year and moving forward into the coming year are directly a result of our ongoing donor support, our collaborative partnerships and our endless hours of staff and volunteer time.

We would like to express our sincere gratitude to the Board of Directors, all of the staff, volunteers, partners and funders of NSNH for never wavering from the mission of providing quality accessible programs and services to the people of this community.

Greg Celmainis

Board President

Lisa Hubbard Executive Director

Report from the Executive Director and Board President

Annual Report 2017/2018

This past year the NSNH continued to emphasize that strong connections make for strong communities. Here are some highlights from the year:

After responding to a request for proposal with the City of North Vancouver to be the operator of a child care facility in the new Onni building on 13th street, we opened our doors with a brand-new fa-cility in September of 2017 named ‘North Shore Neighbourhood House Centreview Child Care’.

Centreview provides 37 new spaces in our licensed child care centre, allowing us to expand our support and to continue to meet a need for North Vancouver families. Through opening this brand new centre we have also enabled the community to better understand the potential of what quality child care looks like, and the value of well thought out strategic placement for future centres.

The North Vancouver Waterfront Gala has continued to offer NSNH funding not only for programming development and delivery, but also has enabled NSNH to meet unique individual needs. This partnership continues to fill a significant gap and allows us to respond to emerging issues as they arise.

The North Shore Neighbourhood House is moving into our fourth accreditation with the Council on Accreditation, continuing with our operating model of engaging with the broader community about what is wanted and expected. As a result, we hear first-hand what is most needed from our children, youth and seniors. All of this is grounded in our commitment to problem solving and following best practices.

NSNH continues to be committed to listening to our residents about their needs. At NSNH we understand all ages and all families want program service that is current, flexible, affordable and accessible. We go into 2018 ready to deliver!

Next year will mark 80 years that NSNH has been supporting our North Shore community. Our ac-complishments this year and moving forward into the coming year are directly a result of our ongoing donor support, our collaborative partnerships and our endless hours of staff and volunteer time.

We would like to express our sincere gratitude to the Board of Directors, all of the staff, volunteers, partners and funders of NSNH for never wavering from the mission of providing quality accessible programs and services to the people of this community.

Greg Celmainis

Board President

Lisa Hubbard Executive Director

Report from the Executive Director and Board President

City of North Vancouver District of North Vancouver District of West Vancouver United Way of the Lower Mainland Province of British Columbia Government of Canada North Vancouver Recreation and Culture BC Gaming Vancouver Coastal Health Ministry for Child and Family Development Capilano University Vancouver Coastal Health Vancouver Foundation North Shore Multicultural Society—M.O.S.A.I.C.

Thank you to our 2017 Donors

The accuracy of this list is important to us. If you do not wish your name to appear on this annual list, or would

The following list reflects contributions of $500 or more in 2017 Neptune Terminals, Fibreco, Kinder Morgan, Cargill, Richardson, Western Stevedoring, Walter Berukoff, Vancouver City Savings Credit Union, Cause we Care Foundation, CUPE-Local 389, In-tact Foundation, Kiwanis Club of North Vancouver, North Vancouver Kiwanis Foundation, Esplanade IGA, Rita Nash, North Vancouver Host Lions Club, Canadian Tire Jump Start Program, Seaspan, Soroptimist International of North and West Vancouver, West Vancouver Community Services, Twilight Markets, Cast Sustainable Construction Inc., Paper Tech, Arnsoren Bulldozing Ltd. Whole Foods Market, Choices Market, Vancity Envirofund, Real Estate Founda-tion, West Shore Constructors Ltd, John Lakes, Dianne Bonozew, The Estate of Liesel Strolz, RBC Foundation, Catholic Women’s League of Canada—St. Anthony’s Council, M.D. MacKay, Steph-anie Martel, John Geeling, Dianne Kennedy, Maija Norman, Isabel Gordon, Ian Morris, Cathe-rine Schachtel, Jon Krogseth, Anne Donohoe, Ken Lindenberger, NSERC, Fortis, TD Friends, Met-ro Vancouver, Eco Action, Canada Summer Jobs, North Shore Community Foundation, UBC Chapman and Innovation Grant, Whole Kids Foundation, Vancity Foundation, ROI Recreation Outfitters Inc., Pedal Heads.

A Warm thanks to our funders and partners

Annual Report 2017/2018

Neptune Terminals, Fibreco, Kinder Morgan, Cargill, Richardson, Western Stevedoring, Walter Berukoff, Vancouver City Savings Credit Union, Cause we Care Foundation, CUPE-Local 389, Intact Foundation, Kiwanis Club of North Vancouver, North Vancouver Kiwanis Foundation, Esplanade IGA, Rita Nash, North Vancouver Host Lions Club, Canadian Tire Jump Start Program, Seaspan, Soroptimist International of North and West Vancouver, West Vancouver Community Services, Twilight Markets, Cast Sustainable Construction Inc., Paper Tech, Arnsoren Bulldozing Ltd. Whole Foods Market, Choices Market, Vancity Envirofund, Real Estate Foundation, West Shore Constructors Ltd, John Lakes, Dianne Bonozew, The Estate of Liesel Strolz, RBC Foundation, Catholic Women’s League of Canada—St. Anthony’s Council, M.D. MacKay, Stephanie Martel, John Geeling, Dianne Kennedy, Maija Norman, Isabel Gordon, Ian Morris, Catherine Schachtel, Jon Krogseth, Anne Donohoe, Ken Lindenberger, NSERC, Fortis, TD Friends, Metro Vancouver, Eco Action, Canada Summer Jobs, North Shore Community Foundation, UBC Chapman and Innovation Grant, Whole Kids Foundation, Vancity Foundation, ROI Recreation Outfitters Inc., Pedal Heads.

Financial Report The North Shore Neighbourhood House experi-enced an increase in revenue to $7,771,996 com-pared to revenue of $7,257,208 in 2016 mostly due to growth in childcare over the past year.

The opening of the new state-of-the-art Centreview childcare centre was completed in 2017 and began operation in the fall. This contributed to an increase in childcare revenue as well as increases in wages, program costs and program equipment.

Our seniors programs have expanded and diversi-fied to reflect the needs of our growing number of 55+ clients. Revenues from our pay-for-service programs have been steadily increasing as well as our popular bus trips which have also contributed to the bottom line. With the population of seniors continuing to increase, this will continue to be an area of growth.

We experienced some increased expenses this year due in part to our new daycare centre but also due to our strategic planning process and some upgrades to our technology infrastructure.

The NSNH continues to strengthen its financial position so we have the flexibility to meet new challenges, take on new projects and continue to provide our well run and well attended programs.

Elissa Dykes

Board Treasurer

Rose Harvey

Director of Finance

Abridged Audited Statement

2017 Revenue

Earned Income

Child Care 2,430,617

Recreation 254,638

Rental Income 47,570

Government

Province of BC 2,928,719

City of North Vancouver

1,001,424

Municipality & Other 236,316

Other

Membership Fees 5,421

Interest & Other Income 447,813

United Way 138,923

Donations 280,555

Total Revenue 7,771,996

2017 Expenses

Salaries and Benefits 4,957,395

Rent and Occupancy Cost 596,755

Office and Communication 165,927

Purchased Services 1,304,252

Transportation 105,012

Program Expenses 355,248

Other Expenses 156,133

Total Expense 7,640,722

Net Cash ( Deficit) 131,274

Amortization

Property & Equipment -94,644

Net Excess 36,630

Annual Report 2017/2018

PROGRAMS AND SERVICES DELIVERED BY THE NORTH SHORE NEIGHBOURHOOD HOUSE

Since 1939 the North Shore Neighbourhood House has been delivering service to children, youth, seniors and community. Our areas of priority

include:

Building Strong Families

Quality daycare, preschool, after school care, youth and seniors programming as well as support and services for families and caregivers.

Whole Health for All Ages

Edible Garden Project, gardening workshops, fitness programming, mammography & flu clinics and much more.

Celebrating Multicultural Connections

Providing accessible and welcoming community space for community groups as well as staff and volunteers who can provide services in many languages.

Partnerships

Working with other agencies to benefit our community.

Facilitating Community Development

Building community through projects such as Grant McNeil Housing Project, Queen Mary Community project, Food Bank and much more.

Annual Report 2017/2018

Our Goals

Guiding Principles

To respond to community needs through the delivery of programs and services on the North Shore

To ensure all North Shore residents are aware of our programs and services

To ensure our programs, services and public spaces are accessible and affordable to all

To ensure both internal operations and ex-ternal programming meet our guiding prin-ciples

To engage in addressing specific issues which affect the well-being of our community

Equality

To be inclusive and accessible to all community members

Collaboration

To share resources and forge partnerships to benefit community

Respect

To celebrate diversity, creativity and individual expression

Accountability

To responsibly and ethically manage all financial and personal records

Empowerment

To value and welcome the contributions each individual can make based on their ability

Sustainability

To strive toward economic and ecological sustainability in our organization

Excellence

To adhere to and meet the highest national standards of professional performance

Courage

To advance our principles and vision in the face of adversity and challenges

Annual Report 2017/2018

Our Vision “We are working to build a safe, healthy and strong community welcoming all ages, abilities and cultures– one where everyone has access to support, every-one is included and where everyone matters.”

North Shore Neighbourhood House

225 East 2nd Street, North Vancouver, BC, V7L 1C4

t: 604-987-8138 f: 604-987-2107 e: frontdesk@nsnh.bc.ca

w: www.nsnh.bc.ca