20160225how to plan and run a feasible ux workshop

How to Plan & Run a Feasible UX Workshop

2016/2/25 Darla@

About meDarla Huang

● UX design manager- PIXNET digital media● PM-Uninet● Analyst-MITAC● E-business MSc, Newcastle University UK

Darla @ Ladies that UX Taipei

Set up goal

Data analysis

Requirement analysis

Primary data collection

Competitor analysis

PersonaJourney mapStory board

DocumentingUser researchreport

Proposing idea

Usability testing

UATHeuristic Evaluation

User survey

Data validation

Sprint planning/ review meeting

WHY a workshop?Why not a meeting?

proposal?

report?

critique?

review?


Why a workshop

● Creating momentum

● Producing a sense of shared purpose

● Covering in one day what can take weeks or months of meetings to

accomplish

● Allowing everyone to collaborate on a solution


When do you need itWhen you want to

● make stakeholders to think about user’s need● gather insights from domain experts● prioritise a set of ideas or features● evaluate design with stakeholders


How to get startedA workshop consists of...

Warm Up Activity

Idea Generation Activity

Idea Refinement Activity

Goal Problems to be Solved

Ideas/ Deliverables Sharing

Team Work


Preparation● Set up goal● Planning activities● Choose participants● Choose a proper venue● Go through the agenda● Pilot run


Set up goal

Initiate State Clear Goal

Ideally

Initiate State

Fuzzy Goal

Factually


Planning activityIt should not be discussion-based only.

Planning activityIf you have no idea, try ‘ Gamestorming’

Open(divergent)

Core(emergent)

Close(convergent)

Gamestorming: A set of well-organized practicings which utilizes low tech toolkits to apply tools and rules to the problem through collaboration and teamwork.

Initiate State Target State/Goal


Planning activity

Affinity Map

Dot voting

http://gamestorming.com/ Darla @ Ladies that UX Taipei

http://gamestorming.com/



Choose participants

Stakeholdersmoderator facilitator


Choose a proper venue

Go through the agenda & Pilot run

Part2：45minsActivity name：Gap between user & productObjective：Define target user, user story and examine the service design conceptSteps：

1. Based on the six why conclusion, each group define their target user through storyboarding, the storyboard must comprise more than 2 pictures-25 mins

2. Use the user persona and journey map to examine the product design concept and see if there’s any incoherence and redundancy (either web or mobile version)-10 mins

3. Swif the most critical points and propose solutions-10 mins

4. sharing-5min for each group

Part1：30 minsActivity name：User’s 6 whyObjective：Utilize six consecutive ‘why’ questions to identify why user do/ don’t use this service.Steps：

1. Each participant list his/her six consecutive reason to explane why they use/ don’t use the service -10 mins

2. Group discussing and idea converging-15 mins

3. Sharing-5min for each group

For example...

6 tips you must know When running a workshop

● Time management ● Use examples to elaborate your instructions● Be involved in each discussion● Keep a record for the outputs● Retain flexibilities in the workshop● Make a well-rounded conclusion


Feedback makes perfect

Case 1: Refine design with bloggers

Case 2: Identify product positioning

Case 3: Priorities issues

20160225how to plan and run a feasible ux workshop

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