EUGENIA F. WARD210.316.8588 (H) • 210.574.7283 (C) • genia.ward1769@gmail.com

PROFILE

Enthusiastic, experienced office professional with 12+ years in the customer service industry. Personable individual with active listening skills who is quick to identify customer & client needs in a polite and professional manner.

QUALIFICATIONS SUMMARY Resourceful in providing information upon request and completing projects in a timely manner Qualified individual able to identify problems, and quick to resolve problems and issues in a

timely, courteous, diligent tone by understanding and showing empathy towards customer’s needs

Demonstrated ability in meeting and greeting customers accepting payments and scheduling appointments

Continuous, ongoing experience in the Administrative Field, scheduling appointments, and heavy Data Entry keying skills

PROFESSIONAL EXPERIENCE

Ultimate Staffing/HEB Inbound Logistics March 2014 – July 2015Order Management - Data Entry Analyst

Key in quantities of orders and amounts from spreadsheet into order management system Input appointment times and date for trailers to arrive at warehouses Respond to emails daily from vendors needing to schedule delivery times and dates Update all spreadsheets with correct quantities, amounts, and tracking information Assist with date changes for vendors needing to schedule or reschedule their loads

Atento October 2013 – January 2014Order Taker/CSR

Assist customers calling in to place orders out of catalogs by taking their orders Take payments on accounts and give account balances Update all account information for cardholder’s and send out current up to date catalogs Provide confirmation of orders and tracking numbers to customers.

Advantage Staffing/Time Warner Cable Business Class July 2013 - Sept ember 2013Sr. Data Entry Clerk

Perform order entry functions for the Account Executives and Representatives of the company in Salesforce.com

Ensure that the complete sales package is ready for order provisioning Check and verify all work orders for accuracy, completeness and correct information Maintain absolute confidentiality of all customer records, transactions and communications

related to their account or activities performed by the company in the normal course of supporting and servicing their account

Law Offices of Carlos Molinar March 2013 - April 2013Administrative Assistant Externship

Handled all administrative duties Organized case files/folders, create case folders and close out files Relayed messages to the attorney in a timely manner Maintained all client and general files, and indexes and tabs all pleading files

Law Office of Douglas Kappmeyer January 2013 - March 2013Administrative Assistant Externship

Filed, stamped and requested legal motions at the courthouse, inquired on docket information for client cases

Made collection calls to clients on payments and monies owed for bail bonds and lawyer fees Processed payments from clients paying on their attorney/bail bond fees Contacted Bexar County Jail to find out if clients are currently incarcerated Typed letters, memoranda, pleading, and other legal documents from notes or dictation from

the paralegal

West Business Services April 2010 - July 2012Short Sale Associate

 Initiated and processed short sale request on the Equator system based on eligibility requirements

 Provided status updates on the short sale process Worked with third party vendors/government programs that are facilitating options for short

sale process.

CWT/SATO TRAVEL January 2007 - May 2008Travel Counselor

Booked air, car, and hotel travel for Military and Government employees on Native Sabre System

Processed refunds, cancel travel itineraries, reissue tickets, and rebook reservations Worked with travel arrangers and airline agencies to provide the lowest cost effective travel

affordable by finding specific itinerary city pair information Assisted in finding military and government traveler’s lowest fare for official travel for domestic

business by pricing out options based on each government account, states traveled to/from and class of service to be offered on each routing

EDUCATION

International Academy of Design & Technology December 2015Associate of Applied Science in Web Design & Development San Antonio, TX Career Point College June 21, 2013Certified Administrative Assistant San Antonio, TX