2016 trainee information kit student handbook

Professional Golfers Association of Australia Limited

2016 TRAINEE INFORMATION KIT

STUDENT HANDBOOK

©The Professional Golfers Association of Australia Pty. Ltd. 1 RTO No: 22044 c:\google apps\2016\education\trainees\information kits & procedures\2016 trainee information kit v2.3.docx Version: 2.3 1 March 2016 Once printed this is no longer a controlled document.

Table of Contents

1. WELCOME ...................................................................................................................................... 4

2. THE PROFESSIONAL GOLFERS ASSOCIATION OF AUSTRALIA .............................................. 5

2.1 PGA VISION, MISSION STATEMENT & CORE VALUES ........................................................................... 5

2.2 PGA STRUCTURE ........................................................................................................................................ 6

2.3 RTO DETAILS ............................................................................................................................................... 6

2.4 MEMBERSHIP ............................................................................................................................................... 7

2.5 THE PGA ACADEMY .................................................................................................................................... 7

2.6 ACADEMY STAFF ......................................................................................................................................... 8

2.7 PGA DIRECTORY ......................................................................................................................................... 9

3. ENTRY REQUIREMENTS ............................................................................................................. 10

4. TRAINEE RESPONSIBILITIES ...................................................................................................... 10

4.1 WHAT YOU WILL NEED ACCESS TO ....................................................................................................... 11

4.2 TEXTBOOKS ............................................................................................................................................... 11

4.3 ADDITIONAL REQUIREMENTS ................................................................................................................. 11

5. LANGUAGE, LITERACY & NUMERACY ...................................................................................... 12

6. ACADEMY REQUIREMENTS ........................................................................................................ 13

6.1 PGA MEMBERSHIP REGULATIONS ......................................................................................................... 13

6.2 WHO TO CONTACT .................................................................................................................................... 13

6.3 TRAINEE - EMPLOYMENT AGREEMENT (TEA) ...................................................................................... 14

6.4 CHANGE OF EMPLOYMENT PROCEDURE ............................................................................................. 14

6.5 PGA TRAINEE WAGES .............................................................................................................................. 15

6.6 TRAINEESHIPS (GOVERNMENT APPROVED TRAINEESHIP) ............................................................... 15

6.7 PGA WORKPLACE TRAINING PROGRAM (WTP) ................................................................................... 16

7. TRAINING AND ASSESSMENTS.................................................................................................. 17

7.1 THE FAIRWAY ............................................................................................................................................ 17

7.2 RECOGNITION OF PRIOR LEARNING and CREDIT TRANSFER ........................................................... 18

7.3 EXTENSIONS .............................................................................................................................................. 19

7.4 PRACTICAL OBSERVATION REQUIREMENTS ....................................................................................... 19

7.5 COMPETENCY BASED ASSESSMENT .................................................................................................... 20


7.6 GRADING .................................................................................................................................................... 20

7.7 TITLEIST-FOOTJOY EXCELLENCE IN EDUCATION AND PERFORMANCE AWARDS ....................... 21

7.8 PROGRESSION ........................................................................................................................................... 22

7.9 ACADEMIC APPEALS ................................................................................................................................ 22

7.10 ACADEMIC UPDATES ................................................................................................................................ 23

7.11 ISSUING OF QUALIFICATIONS ................................................................................................................. 23

7.12 TRAINING SCHOOLS ................................................................................................................................. 23

7.13 EXAMINATIONS .......................................................................................................................................... 24

7.14 PERFORMANCE REVIEWS ....................................................................................................................... 24

7.15 ASSESSORS ............................................................................................................................................... 24

8. THE TRAINEES MENTOR ............................................................................................................. 25

9. PLAYING REQUIREMENTS .......................................................................................................... 26

9.1 ADJUSTED AVERAGE SYSTEM ............................................................................................................... 26

9.2 INJURY ........................................................................................................................................................ 27

9.3 PLAYING STATEMENTS ............................................................................................................................ 27

9.4 COMPULSORY MATCHES ......................................................................................................................... 27

9.5 NATIONAL TRAINEE TOURNAMENTS ..................................................................................................... 27

9.6 TRAINEE INVITES ....................................................................................................................................... 27

10. FEES .............................................................................................................................................. 28

10.1 PAYMENT .................................................................................................................................................... 28

10.2 FEE REFUNDS ............................................................................................................................................ 28

11. CREDENTIALS OFFERED UPON GRADUATION ........................................................................ 29

12. CODE OF ETHICS ......................................................................................................................... 30

13. CODE OF PRACTICE .................................................................................................................... 31

13.1 MARKETING ................................................................................................................................................ 31

13.2 RECRUITMENT ........................................................................................................................................... 31

13.3 COMPLAINTS AND APPEALS ................................................................................................................... 31

14. LEGISLATION ............................................................................................................................... 32

14.1 WORK HEALTH AND SAFETY ACT 2011 ................................................................................................. 32

14.2 PRIVACY ACT 1988 .................................................................................................................................... 32

14.3 COPYRIGHT ACT 1968 ............................................................................................................................... 32


14.4 NATIONAL VOCATIONAL EDUCATION AND TRAINING REGULATOR ACT 2011............................... 32

14.5 ANTI-DISCRIMINATION ACT 1991 ............................................................................................................ 32

15. STUDY METHODS - EFFECTIVE STUDY ..................................................................................... 32

16. APPENDICIES ............................................................................................................................... 33

16.1 APPENDIX A – Trainee Wage FAQs ......................................................................................................... 33

16.2 APPENDIX B – POLICIES........................................................................................................................... 36

a) Policy for Indentured Employment of a Trainee Member ....................................................................................... 36

b) Policy for Coaching by Trainee Members .............................................................................................................. 37

c) Trainee Program- Academic Misconduct Policy .................................................................................................... 39

d) Trainee Program – Complaints and Appeals Policy .............................................................................................. 41

e) Trainee Program – Drugs, Smoking & Drinking Policy .......................................................................................... 42

f) Trainee Program – Equal Opportunity Policy ........................................................................................................ 43

16.3 APPENDIX C - PGA TRAINEE INFORMATION KIT – QUICK REFERENCE GUIDE............................... 44


1. WELCOME Dear Student, Welcome to the PGA Trainee Program. You are embarking upon a course that will grant you exclusive entry into one of the oldest sporting organisations in the world. Entry must be earned. Therefore, being a Member of the PGA of Australia is indeed exclusive. Studies in the Trainee Program are a combination of on the job training, Training Schools, online training and assessment and distance education. Studying via distance education can be a rewarding and satisfying experience but it does have its challenges. Time and energy can be wasted if it is not well directed. Likewise, many demands are placed upon your time, through work, study, practice, family and leisure. This information kit will be your guide throughout the duration of your study. In this guide you will find information relating to the Academic, Playing and Workplace requirements of the Trainee Program, as well as policies relating to the program. The Fairway, the PGA e-learning platform, contains up to date resources you may need in your time in the program and MyPGA houses PGA Membership Regulations and the PGA Constitution. The PGA Academy has an extensive number of regulations and policies in relation to the Trainee Program and Trainees. We would urge you to be familiar with these to ensure that if there are any difficulties experienced during the Trainee Program they can be handled in an efficient and appropriate manner. Should you or your employer have any questions or should you experience any difficulties with regard to the Trainee Program please do not hesitate to contact any member of the PGA Academy, your PGA Divisional Office or your State Education Chairperson. Good luck with the Trainee Program.

Geoff Stewart National Training and Education Manager PGA Australia

As a Trainee, you will have a significant work load, both in terms of academic and

playing requirements.

The time taken now to plan will allow you the best chance of success, and provide your

employer the best opportunity to utilise you as a valuable staff member within their

business.

The Trainee assignment schedule, Trainee Calendar and other important events are

noted on The Fairway.


2. THE PROFESSIONAL GOLFERS ASSOCIATION OF AUSTRALIA The Professional Golfers’ Association of Australia Ltd is the professional body which represents professional golfers in Australia. As a Trainee you are expected to have knowledge of the association to which you are working towards becoming a Full Vocational Member.

2.1 PGA VISION, MISSION STATEMENT & CORE VALUES PGA Vision: The PGA will be one of Asia-Pacific’s leading sports brands, recognised as an industry leader that delivers the highest standards in all its activities. PGA Mission: To promote and grow the game of golf, thereby providing our current and future Members with the opportunity to maximise their career potential. PGA Core Values: These are articulated outwardly to our Members, stakeholders, broader industry and the public through our brand. They guide our behaviours from the Board to the employees and individual PGA Members and are fundamental to the manner in which the PGA operates. The Association was inaugurated in 1911. Since inception, the main functions of the Association have always been to provide opportunities for Association Members through tournaments, professional services and ongoing education and training. The Association has been a nationally incorporated body since 1984. This ensures standards of membership and training are replicated around the country by a centrally administered organisation. In addition, the PGA has Divisional offices in each state which oversee the Association’s programs in that region. This allows for the local delivery of nationally based programs and policies. By being a Nationally Governed Organisation, PGA member’s credentials and memberships are fully transportable within Australia. Indeed, our standing worldwide sees these credentials are recognised by all major PGA’s around the world. The PGA of Australia has a Board of Directors comprised of an elected Chairman, Vice-Chairman, two (2) x Directors from the Vocational Membership category, two (2) x Directors from the Tournament Membership category and a minimum of three (3), maximum five (5) Non-Member Directors. The PGA Tour Division and each State Vocational Division has a committee which applies national policy on a State basis, and seeks out further opportunities for Members in that Division as well as represent the PGA and its Members at the local level. Nationally the PGA Head Office is comprised of a number of departments which indicate the depth of operation of the Association. PGA Membership Regulations and PGA Membership Policies are available on MyPGA.

ACCESSIBILITY

We will operate in an open and transparent way to our Members and the broader industry and be responsive to their changing needs

PROFESSIONALISM

We will operate with high standards and always strive to deliver our stakeholders a premium experience

INTEGRITY

We will be passionate about pursuing our mission and objectives whilst being accountable for our actions

RESPECT

We will be respectful to a diversity of opinion, valuing our stakeholders equally and without prejudice

LEADERSHIP

We will act in an inclusive and non-adversarial manner, whilst being assertive in our approach

EXCELLENCE We will seek to ensure all of our operations and activities are delivered to the highest standards


2.2 PGA STRUCTURE

2.3 RTO DETAILS The Professional Golfers Association of Australia is a Registered Training Organisation (RTO provider number 22044) and provides qualifications from Certificate II level through to Diploma level. The PGA Australia complies with the Standards for Registered Training Organisations (RTOs) 2015 as they are described in the VET Quality Framework. As a RTO the PGA provide quality-assured and nationally recognised training and qualifications.


2.4 MEMBERSHIP The PGA Membership is comprised of the following classifications:

Vocational Tournament Other

Full Member (Vocational) Full Member (Tournament) Honorary Member Perpetual

Life Member (Vocational) Life Member (Tournament) Honorary Member Annual

Semi-Active Member Affiliate Tournament Member PGA Associate

Restricted Member Temporary Tournament Member

Trainee Member Senior Tournament Member

Provisional Member Weekly Tournament Member

Probationary Member

Retired Member

Trainee Member A Trainee Member is required to be training as a golf professional under the instruction of a Full Member (Vocational) pursuant to the conditions noted in the PGA Membership Regulations and the Trainee Information Kit. Provisional Member Any Trainee Member who, at the date of application, is not otherwise entitled to become a Full Member (Vocational) and is undertaking specific training and assessment requirements determined by the Academy may be admitted by the Board for a provisional period of membership, on such terms and conditions as the Board may determine. Probationary Member Any Trainee who has failed a designated playing stage and has not been permitted to progress to the next stage of academic subject areas as per Academy progression requirements. Probationary Members will only be undertaking a Playing Stage in the next available calendar/playing year and will not be permitted to undertake any academic subjects.

2.5 THE PGA ACADEMY The PGA Academy is the Department within PGA Australia Ltd which is responsible for all PGA Members’ professional training & education and the administration and management of the Trainee Program. The Academy is directed by the Vocational Members Council. This committee is scheduled to meet regularly to set policy and direction for all matters pertaining to education for Members and Trainees. The Academy staff and management apply this policy and direction on a day to day basis, and as such should be the first point of contact for all educational matters. The Academy, as do all departments and divisions of the Australian PGA, operates in accordance to the statutory requirements as they pertain to anti-discrimination, occupational health and safety, sexual and racial harassment provisions, equal opportunity, and drugs and alcohol in the workplace. The Academy will seek to fulfill the following aims and objectives:

Administer a Training Program which meets the needs of an ever changing industry

Ensure that Trainees and Members are afforded the opportunity to seek the highest available credentials as they apply to golf professionals in the industry

Provide fair and equitable policies and procedures which ensure the integrity of the Programs whist maintaining access to opportunity for all Members and Trainees

Provide best practice administrative procedures to ensure effective dealings with Trainees in the Program

Ensure administrative policies & procedures are transparent and equitable

Ensure training and assessment methods are current and reflect the current requirements of accrediting instrumentalities (E.g. ASQA)


2.6 ACADEMY STAFF Geoff Stewart – National Training & Education Manager This role pertains to the overall management of all Academy operations including the Members’ Accreditation and Continuing Education (ACE) Program, Trainee Program, Public Education Programs, University Partner Programs, Junior Golf and PGA Membership management. Ph: 03 8320 1911 Email: [email protected] Stephanie Jamieson - Training Manager The role involves the day to day management of the Trainee Program, Bridging School Program and Professional Year Program, in addition to the management of the two national tournaments Rich River and the National Futures Championships. Ph: 03 8320 1937 Email: [email protected] Brent Davis – Training & Education Coordinator This role involves the development of training and assessment content and the management of the PGA e-learning platform The Fairway. Ph: 03 8320 1931 Email: [email protected] Carly Bird – Training Programs Coordinator This role involves the day to day administration of the Trainee Program, Bridging School Program, and the Professional Year Program. Ph: 03 9320 1967 Email: [email protected] Sue McCall – Membership & Continuing Education Coordinator This role involves the day to day administration of PGA Memberships and ACE program. Ph: 03 8320 1964 Email: [email protected] Matt Street – Programs Coordinator This role involves the development of programs relating to both junior golf via the MyGolf Program and accreditation of coaches through the Community Golf Leader Program Ph: 03 8320 1990 Email: [email protected] Academy Email: [email protected]


2.7 PGA DIRECTORY STATE VOCATIONAL DIVISIONS All PGA Members, including Trainees, are allocated to a State Vocational Division based on geographical location.

PGA ACT / NSW DIVISION David Barker - State Manager Corinne Kelleher - Member Service Coordinator Office: Suite 5 102-108 Alfred Street MILSONS POINT NSW 2061 Postal: PO Box 1416 NORTH SYDNEY NSW 2059 Ph. (02) 8001 4000 Fax. (02) 9955 9917

PGA QLD / NT DIVISION Broc Greenhalgh - State Manager Dave Rosenthal - Member Service Coordinator Office: 1 Gleneagles Drive SANCTUARY COVE QLD 4212 Postal: PO Box 470 SANCTUARY COVE QLD 4212 Ph. (07) 5657 6100 Fax. (07) 3102 0564

PGA VIC / TAS David Tapping - State Manager Chris Donovan - Member Service Coordinator Office & Postal PGA National Office 600 Thompson Road SANDHURST VIC 3977 Ph. (03) 8320 1911 Fax. (03) 9783 0000

PGA SA / WA DIVISION Joshua Madden - State Manager Nicole Martino - Member Service Coordinator Office & Postal Wembley Golf Complex 200 The Boulevard WEMBLEY DOWNS WA 6019 Ph: (08) 6430 8100 Fax: (08) 9370 5276

STATE VOCATIONAL DIVISION COMMITTEES Each SVD shall be governed by a Committee (SVD Committee) elected by its Vocational Members in accordance with the PGA Membership Regulations.

STATE CHAIRMEN ACT/NSW Gary Booby QLD/NT Darren Richards VIC/TAS Tim Moore (VIC), Steven Frith (TAS) SA/WA Ian Pritchard (SA), Robert Farley (WA) Finance & Accounts 03 8320 1922 PGA National Office 600 Thompsons Road SANDHURST VIC 3977 Ph: (03) 8320 1911 Fax: (03) 9783 0000

Note: Staff Directory information correct at the time of printing Subject to change without notice


3. ENTRY REQUIREMENTS To be eligible for the PGA Trainee Program applicants must:

Be at least eighteen (18) years of age or have completed year 12.

Be an Australian citizen or permanent resident with the ability to work unrestricted for the duration of the program.

Have attained a minimum of Year 12 or equivalent. If minimum year 12 has not been attained an Aptitude Test will need to be completed.

Have a recommended Golf Australia handicap at the time of entry of three (3) or better for males and six (6) or better for females.

Undertake a 5 round playing test.

Attend an interview with representatives of the Division or Academy and provide evidence in support of their application.

Upon entry into the Program Trainees must:

Complete an online enrolment form comprising of; supplying contact details, ABN, USI, medical and employment information.

Complete a Literacy and Numeracy (LLN) assessment via The Fairway.

Sign a Trainee - Employer Agreement.

Abide by all PGA Membership Regulations, Policies and Procedures.

Attend the first compulsory Trainee playing match of the year for Orientation.

Attend all Training Schools as required.

Complete all assessment and playing requirements.

4. TRAINEE RESPONSIBILITIES As a Trainee of the PGA of Australia enrolled in the Academy, your responsibilities include the following:

To be aware of the principal dates as set out in the yearly calendar, such as Training Schools, and indicated on The Fairway. These may change throughout the year; it is important to be aware of any correspondence relating to these dates.

To respond within seven (7) days of all correspondence that the Academy or Divisional office requires you to attend to, or some action to be taken. This includes emails, letters and messages that may relate to breaches, re-submission of assignments or any other relevant matter.

Regularly access and review your PGA Member email.

To notify the Academy and the Divisional office of any change of address, telephone number, or of any pending change of employment.

To be aware of all assignment & assessment deadlines and submit all assignments & assessments in accordance to the procedures relating to these. There is zero tolerance for late submissions. Late submissions will be allocated a zero grade but will still be marked for competency. Failure to submit an assessment will result in failure of that subject area.

To attend Training School as required

To be aware of all dates of examinations & assessments, venues and times, and be present for such.

To submit all employment information as required by the Academy and Divisional offices.

To be conversant with all rules pertaining to the Trainee Program, Trainee Information Kit, rules pertaining to professional conduct and play and the PGA in general (PGA Membership Regulations).

Discuss with and inform your Employer of all relevant information as it arises.

Complete all examinations, written, online, Training School and practical assessments as required.

Maintain the playing requirements as set down in the Trainee section of the Membership Regulations Handbook.

Ensure that all monies due to the Academy or State Office are paid by the due dates.


4.1 WHAT YOU WILL NEED ACCESS TO To easily fulfill the requirements of the Trainee program you will need to be able to access the following IT equipment:

PC / Laptop - with internet access and the ability to download software from time to time

Scanner

Printer

Camera- with video function Please note that while the Fairway is a web based program some elements of your assessments or software requirements may not be easily compatible with a MAC computer. We recommended at a minimum you have access to a PC to be able to complete some of the assessment requirements where a MAC compatible option is not compatible.

4.2 TEXTBOOKS The following is a list of texts which the Academy provides to each Trainee. The text book is the first port of call with regards to content in the various topic areas. Suggested readings provided by the Academy throughout the year should be referred to by the Trainee as well. The following reference material is provided to or required by all Trainees: -

Stage One Coaching Excellence Rules of Golf, St Andrews Royal & Ancient Decisions on the Rules of Golf PGA Membership Regulations (online) Golf Anatomy Trainee Information Kit - Student Handbook PGA of Australia Constitution (online)

Stage Two

Trainee Information Kit Updates (online) PGA Membership Regulations (online)

Stage Three

Trainee Information Kit Updates (online) PGA Membership Regulations (online) National School Conference Manual Working with our Members Guide (online)

4.3 ADDITIONAL REQUIREMENTS As part of the program all Trainees will be required to undertake a number of additional courses/elements run via external providers and are embedded across the three (3) years of the program

i. R & A Level 1 Rules Accreditation. ii. Senior First Aid certificate (including resuscitation). The first aid course completed must include Unit

of Competency – HLTAID003 Provide First Aid. iii. Working with Children Check or equivalent. iv. One full day Continuing Education course prior to graduation.

You will need to be able to successfully complete each of the above in order to be eligible for Full Vocational Membership with the PGA at the conclusion of your Traineeship. Each of these requirements may be associated with an additional cost which is the responsibility of the Trainee.


5. LANGUAGE, LITERACY & NUMERACY The PGA Academy aims to provide a positive and rewarding learning experience for all its Trainees. Upon access to the Fairway, all new Trainees are required to complete a Language, Literacy and Numeracy assessment in order to determine if any support is required. The PGA Academy will make every effort to ensure that you are adequately supported to enable you to complete your training. Some examples of the support that we can provide are: Literacy –

Providing only essential writing tasks

Providing examples of completed assessment tasks

Ensuring that documents, forms, assessments and learner guides are written in plain English.

Providing explanations for technical terms used. Language –

Speaking clearly and concisely

Giving instructions in a logical sequence

Giving practical examples

Encouraging you to ask questions. Numeracy –

Asking you to identify in words what the problem is and how it might be solved

Showing you how to do calculations through step-by-step instructions and examples

Helping you to work out what math’s/measurement/calculations may be required

Allowing the use of a calculator. For Trainees who require assistance to improve their English reading, writing and speaking skills we recommend contacting local language training facilities. For students requiring extra support in any area please contact the Training Manager.


6. ACADEMY REQUIREMENTS

6.1 PGA MEMBERSHIP REGULATIONS The Academy requires that Trainees adhere to the PGA Membership Regulations. The Trainee and Employer should read the Constitution and Membership Regulations Handbook, which are available on MyPGA, and they should be referred to should any problem arise or clarification be sought. By signing the Trainee-Employer Agreement and paying fees both the employer and trainee agree to abide by the PGA Membership Regulations.

6.2 WHO TO CONTACT A Trainees first port of call is their Employer. He or she should be contacted first when problems arise. It is important that a two (2) way level of communication exists between Employer and Trainee. The Employer is the direct trainer on a day to day basis. All assessment grades and playing results should be discussed with him/her. Additionally, each Trainee is allocated a Mentor throughout the Program. This person is to be someone other than your Employer who will act to offer advice and assistance where possible. Should problems occur in regard to employment issues the Divisional Office should be contacted to assist in arbitration. Employment issues should also be communicated to the PGA Academy. When to contact your State Division:

Trainee match schedules and entries, including injuries and withdrawals

Employment conditions, change of employment and wages

Dissemination of information, notification of examination times and venues When to contact the Academy:

As referred to by your State Division

Assessment submission via The Fairway

Assessment results and feedback

Extensions & queries relating to assignments, assessment tasks, grading and status against the competency based assessment schedule

Access or issues with The Fairway

Fees payment issues

Problems relating to course completion

Injuries and illness which would require the Trainee to be unable to compete in Trainee matches of any extended duration (i.e. more than one week)

Enquires relating to the National Futures and Rich River Tournaments

Assistance with academic content and study difficulties

Queries relating to playing statements & adjusted averages Although the PGA Academy staff are there to assist, the nature of the Program requires Trainees to frequently visit The Fairway. Passwords are provided upon commencement of the Program. It is recommended that Trainees visit daily to check for updates, bulletins and other pertinent information or requirements.


6.3 TRAINEE - EMPLOYMENT AGREEMENT (TEA) All Trainees’ employment is governed by the PGA Membership Regulations and all Trainees must sign a Trainee - Employer Agreement with their Employer. This document is lodged with both the Division and the Academy and Trainees employment at the designated facility is not officially approved until the TEA is ratified by the Academy. At this time both the Employer and the Trainee are bound by the rules outlined in these documents. The major conditions by which the Trainee is employed are as follows and should be read in conjunction with the Trainee section of the PGA Membership Regulations:

Trainee Responsibilities

Employer Responsibilities

Facilities Checklist

Agreement by both parties to abide by the PGA Membership Regulations

Completion of the Workplace Training Program by the Employer

6.4 CHANGE OF EMPLOYMENT PROCEDURE In the case of a Trainee wishing to change their place of employment or the professional to which they are indentured to have changed, the following procedure must take place:

Trainees are required to confirm the suitability/eligibility of the facility and the potential new employer with both the PGA Academy and their Divisional Office prior to changing/accepting employment.

Should a Trainee leave employment or be left without employment, they are to notify the Academy and a period of grace in which to find a new position may be granted as per Member Regulations.

7.2.4 A Trainee Member who is dismissed for due cause or resigns from their Employing Member indentured employment, has a maximum of 45 days to find alternative employment with a Member in accordance with clause 7.1, failing which the Trainee Member shall be deemed to be suspended and may apply to recommence their Traineeship at the beginning of the next academic year. 7.2.5 A Trainee Member who loses their indentured employment position through no fault of their own shall have a maximum of 90 days to find alternative employment with a Member in accordance with clause 7.1, failing which the Trainee Member shall be deemed to be suspended and may apply to recommence their Traineeship at the beginning of the next academic year unless the Academy approves an extension beyond 90 days.

1. • Complete the Change of Employment form via the Fairway

2

• Prior to changing employers, ensure your current employer has completed all Workplace Performace Reviews and Observation forms due

3 • Await approval from your State Division to change employers

4 • Academy will issue a 45/90 day letter in acordance with the PGA Membership Regulations

5

• Complete all required paperwork; such as the Trainee - Employer Agreement with your new employer and return to the Academy


Trainees should be aware that allowance to be indentured under a Member of the Australian PGA at a given facility is governed by a number of Rules & Regulations as outlined in the policy for indenturing professionals. This means that not all employers at all facilities are permitted to employ a Trainee, or there may be a restriction on the number of Trainees who are permitted to be indentured at that facility. Trainees are required to confirm this with both PGA Academy and their Divisional Office prior to accepting employment.

6.5 PGA TRAINEE WAGES To assist employers and Trainees the PGA keep updated information regarding wages on MyPGA under the Employment section. It is important for PGA Members who indenture a PGA Trainee to be fully aware of their obligations as employers and/or supervisors of Trainees. Due to complexity of calculating wages the PGA recommend both Trainees and employers visit the Fair Work Ombudsman's website and pay calculator: Pay and Conditions Tool (PACT) at https://calculate.fairwork.gov.au/. For any specific enquiries relating to Trainee or employee wages, the PGA recommends that employers contact the Fair Work Ombudsman directly for advice – telephone 13 13 94. In addition, feel free to contact the PGA Academy for general Trainee Program matters relating to the employment of a Trainee. Note to WA employers: Trainees employed by a business that is not a constitutional corporation (i.e. a sole trader/partnership), are not covered automatically under the Federal system of award wages. Further information and advice can be obtained by contacting Wageline on 1300 655 266 or https://www.commerce.wa.gov.au/labour-relations/wageline. Note: Only those Trainees signed into an official Traineeship may be paid Trainee Wages (see Traineeships section for more information).

6.6 TRAINEESHIPS (GOVERNMENT APPROVED TRAINEESHIP) The PGA Trainee Program encompasses both accredited and non accredited content for Trainees working towards Full Vocational Membership with the PGA of Australia. Embedded within each year of the program Trainees are enrolled and completing the following qualifications: Year 1 – SIS20412 Certificate II in Sport Career Orientated Participation Year 2 – SIS30613 Certificate III in Sport Career Orientated Participation Year 3 – SIS50512 Diploma of Sport Coaching Both the qualifications delivered in year one (1) and two (2) of the program are recognised by the Government as an official traineeship pathway, meaning Trainees may be eligible to be signed into a government “traineeship” and qualify to be paid trainee wages by their Employer. Trainees and Employers need to speak with an Australian Apprenticeship Support Network providerto determine if the Trainee is eligible.

Eligibility for a Traineeship differs in each State, but generally requires students not to have completed the same or higher qualification as that being undertaken, or have completed training in the same area as that being undertaken. E.g. if a student has previously completed Certificate IV in Fitness, they will generally not be eligible to be signed into a Traineeship. An Australian Apprenticeship Support Network centre (AASN) will be able to advise further on eligibility, Fair Work Australia can advise further on trainee Wages. If there are any changes to your employment, you must notify the PGA Academy as they will notify the appropriate Australian Apprenticeship Support Network. See MyPGA under Employment>Wages and Awards>Employing a Trainee for more information regarding Traineeships, Awards and Wages and Steps to Employing a Trainee.

http://members.pga.org.au/MyPGA/Career_Services/award_wages/employing_a_pga_trainee.aspx

https://calculate.fairwork.gov.au/

https://www.commerce.wa.gov.au/labour-relations/wageline.


6.7 PGA WORKPLACE TRAINING PROGRAM (WTP) An important component of the PGA ACE Program is the PGA Workplace Training Program (WTP) – a program developed to improve the knowledge of our indenturing PGA Members in relation to their important role in the training and education of future PGA Members. Completion of the WTP is a mandatory requirement in order to indenture a Trainee. The WTP is a self-paced, fully online program using practical on-the-job assessment tasks which are directly relevant to the role of a Head Professional or Director of Golf who employs a Trainee. The program has been designed to support the particular requirements of PGA Members who employ Trainees. Completion of the WTP will be appropriately recognised and recorded within the PGA ACE Program. The WTP consists of three training modules and one assessment module containing the following areas:

Employer requirements and obligations

The PGA Trainee program

Workplace training skills and strategies

Assessment skills and strategies

Mentoring The information is presented in a simple to understand manner with interactive content, relevant links, videos and quizzes via the PGA’s own e-learning platform, The Fairway. By completing these training modules the Member’s training and assessment skills will be developed which will allow them to improve themselves as a Member in addition to offering an improved experience for the Trainee Member.


7. TRAINING AND ASSESSMENTS Throughout their time in the Trainee Program, Trainees will undertake a range of training and assessments, both Accredited and Non-Accredited. Accredited Training is training which provides a person with a nationally recognised qualification on completion and is the units of competency that are required in order to be issued a full Certificate or Diploma. Non-accredited training does not carry national recognition, but will give you further skills in your path towards becoming a PGA Professional and are requirements of the PGA. At the beginning of each year Trainees are issued a Summary of Training and Assessments which specifies all training and assessments required throughout the year, and also specifies which are the accredited and non-accredited assessments. There are several ways in which the Academy will assess the progress of a Trainee throughout their time in the Program in order to:

Permit progression to the next period of training

Provide feedback to Trainees on their current progress in the Program

Issue transcripts detailing a Trainees competency as it relates to the accredited Sport Training Package Assessments are the major way of assessing the progress of a Trainee throughout their time in the Program. All assessment information will be provided via The Fairway and may assess both underpinning knowledge and skills competency. Assessments may be in the form of online quizzes, surveys or training tasks, practical case studies, log books, observation manuals, software analysis of performance or similar. All tasks will clearly note whether they are units of competency relating to the Sport Training Package and the Certificate/Diploma that is being undertaken. It may be the case that some assessments may cover several areas, whereas others may assess only part of a competency. Via The Fairway, the PGA Academy will provide Trainees with feedback on assessment items. To assist Trainees in the presentation of work and understanding of it, their Employer should spend time with the Trainee assisting with training and the requirements of the assessment. This will provide the Trainee with an opportunity to make sure the assessment is of highest quality. Remember, Employers and Mentors are there to assist Trainees, and should be the primary contacts. See the Policy for Assessment located on MyPGA for more information.

7.1 THE FAIRWAY The Fairway is the PGA of Australia’s official e-learning website. As an online education tool, The Fairway is tailored to deliver interactive learning experiences to all users. The Fairway is the primary delivery method for the PGA’s training and assessment. The Fairway is also utilised as a communication tool by the PGA and use of the discussion forums by Trainees is encouraged for successful completion of training requirements. E-Learning, via The Fairway, enhances education by enhancing the interaction between learners and trainers. The Fairway improves the management and administration of programs, including training, assessment and results for all users, unless specifically directed by the Academy. The Fairway is simple to use, 100% online and users can interact with The Fairway from any computer in the world, 24 hours a day, 7 days a week, 365 days a year. The Fairway is not available offline. Assessments are not accepted if submitted via email, post or any method other than via The Fairway. All users of The Fairway must ensure the technical requirements for accessing The Fairway are met and continue to be met. It is the user’s responsibility to verify hardware and software requirements prior to accessing The Fairway. Failure to check these settings may result in significant issues when attempting to submit an assessment via The Fairway. All communication regarding the PGA’s e-learning content is delivered via The Fairway. It is the user’s responsibility to read all correspondence within The Fairway and act within prescribed timeframes upon the instructions provided.


Trainees will be provided with a training session on the functionality of the Fairway during the first training school in your nominated state. All instructions for submission and assessment are provided within The Fairway activities. It is the user’s responsibility to read instructions carefully before commencing each task. The PGA recommends users access each assessment requirement as soon as they are made available, to ensure they are commenced within appropriate timeframes. Users are strongly encouraged to ensure that they are fully familiar with all information contained within the following documents available on and relating to The Fairway (located in the Helpdesk section):

The Fairway – User Checklist

The Fairway – User Guide

The Fairway – Support Request

7.2 RECOGNITION OF PRIOR LEARNING and CREDIT TRANSFER Recognition of Prior Learning (RPL) is an assessment process which acknowledges skills and knowledge obtained through formal education and training systems and also through work and life experience. The process recognises prior knowledge and experience and measures it against a qualification or the units of competency that comprise a qualification. In order to be deemed competent in a unit of competency, a student must demonstrate their ability to meet the required standard as specified in the performance criteria. The PGA offers RPL to all prospective Trainee Members upon enrolment via The Fairway. Further information regarding RPL will be discussed at the first Training (Induction) School. What are National Recognition and Credit Transfer? The PGA recognises certifications issued by other RTO’s in Australia known as ‘National Recognition.’ National Recognition allows applicants to receive recognition for one or more units of competency or indeed whole qualifications. Credit transfer is when a student applies for a credit for a unit they have previously completed elsewhere. Credit transfers are only issued if the unit is an exact match. When applying for a credit transfer, the applicant must attach a certified copy of the previous qualification, including a transcript of the course which sites the exact unit they are applying for.


The Academy endeavour to process RPL and Credit Transfer applications with fourteen (14) days of a request being lodged via The Fairway. Trainees who are successful in receiving either RPL or Credit Transfer will become ineligible for the Titliest- Footjoy Excellence in Education Award (see section 7.7) For additional information refer to the RPL & CT Information located on The Fairway and the Trainee Program Recognition of Prior Learning & Credit Transfer Policy on MyPGA.

7.3 EXTENSIONS Extensions will only be granted under exceptional circumstances. Should a Trainee require an extension, they should complete and submit the “Assessment Extension Application Form” - available on The Fairway. The request must be submitted no later than seven (7) days before the advertised due date. No extensions will be granted in the week prior to the due date of an assessment item, except in extreme circumstances. Relevant documentation must be included with applications for extensions, i.e. Doctor’s Certificates and Statutory Declarations. The Academy will notify the Trainee and their Employer of the result of the extension request within 5 days of the form being received. See the Assessment Extension Policy located on MyPGA.

7.4 PRACTICAL OBSERVATION REQUIREMENTS Trainees have a number of practical requirements across various industry specific skill sets throughout each stage of training. These tasks are completed under the observation and review of Employers and Mentors during the Trainee Program. The completion of these areas and the associated practical assessments and log book requirements form a significant component of the Trainee Program. Whilst the PGA provides training and education in the areas of coaching, club repair and club fitting the main course of learning in each of these areas is via their workplace and more specifically from their Employer. In practical assessments, Trainees will be assessed on their ability to perform nominated practical tasks in line with industry best practice. The assessments are designed taking into account the year level and level of competence. Therefore the expectation of the quality of lesson for a Year Three (3) at the end of the year will far exceed expectation on a Year Two (2) undertaking their first lesson evaluation. All practical observation assessments are completed by the Employer and Mentor via MyPGA. Trainees will have access to the assessment template prior to their observation so they are aware of the competencies they are required to demonstrate on the day. Trainees are required to review and discuss the assessment requirements with their Employers prior to the observation task being performed, to ensure adequate preparedness for the practical assessment. Trainees should be advised by their Employer/Mentor if their observation was Satisfactorily/Unsatisfactorily performed and feedback provided prior to the Employer/Mentor submitting the Observation form to the Academy for assessment. Should a Trainee fail to meet the minimum standard in an evaluation, they will be required to arrange a time, within fourteen (14) days, to re-sit the practical observation task. For Coaching observations, teaching rights will be suspended until such time as the Trainee has successfully completed the practical teaching evaluation. A Trainee will be graded on a Satisfactory/Not Yet Satisfactory basis in all Practical Observation tasks – no numerical grade will be allocated. It is essential that prior to coaching you review all current PGA policies in regards to Public Liability Insurance. Refer to PGA website for further details.


7.5 COMPETENCY BASED ASSESSMENT The PGA as a Registered Training Organisation (RTO) undertakes competency based assessment of Trainees for the issuing of the qualification being undertaken. Competency based assessment is assessment that is based on skills and knowledge that the Trainee has acquired. The assessment of competency involves two (2) broad areas of assessment, the assessment of required knowledge and demonstrated competency in the skills in the allocated unit of the Sport Training Package. It is a requirement that the Trainee must have obtained a minimum pass grade in an identified subject area (comprising a combination of assessment tasks which assess the underpinning knowledge), prior to them being permitted to present for the competency based assessment for specified units as outlined in the Sports training package.

7.6 GRADING In addition to Competency Based Assessment, there are several ways in which the Academy will assess the progress of a Trainee throughout their time in the Program in the area of underpinning knowledge. These will include examinations, online assessments, written assignments and practical work.

At the beginning of each year you will be notified (via the Summary of Training and Assessments) of the assessment weighting for each component of work in the Subject Area. Competency based assessment required by the Sport Training Package results in one of two (2) grades:

Competent (C)

Not Yet Competent (NYC) In addition, as a means of feedback to Trainees on the level of performance achieved, where practical a grade will be allocated to some assessment tasks for internal purposes and to assist in awarding the Titleist-Footjoy Trainee Scholarships (more detail provided below). Grades are allocated as follows:

90-100% HD High Distinction 80-89% D Distinction 70-79% C Credit 60-69% P Pass 55-59% CP Conceded Pass * 0-54% F Fail 0 Late Submission *(Resubmission or completion of further assessment will be required in order to achieve a Pass)

Each of the core academic subject areas; Coaching, Game Development, Management and Small Business are composed of various compulsory assessment items. The grade awarded for any one of those items does not directly translate to the final grade in that subject for the year. It should be noted that the academic transcript supplied to Trainees will not indicate any grade level other than C or NYC for each competency the trainee presents for. This is consistent with the need for integrated assessment requirements outlined in the Sport Training Package Assessment guidelines. The academic transcript will be issued at the completion of each enrolment period. If a Trainee submits an assessment for an accredited unit of competency that is deemed NYC, they will be given an opportunity, to resubmit this assessment task to bring their assessment item to a satisfactory level of competency. All resubmissions will be required to be submitted within fourteen (14) days of the resubmission being requested by the assessor. Trainees who fail to submit an assessment task via the nominated due date, and who don’t hold a valid assessment extension for that task will be issued with a zero (0) grade for that assessment item. Trainees and their Employers will be notified via a “zero letter” which will be electronically sent following the missed deadline. Trainees are still required to submit the task which will be graded for competency, but the zero (0) mark for that assessment task will stand and counted towards their overall progression for that particular subject area to which the task is aligned.


Trainees who fail to submit tasks within the designated timeframes risk being ineligible for privileges such as Trainee Playing Invites (see Membership Regulations for more details) and may be referred to the State Division for a review of their lack of progress in the program. Trainees also risk failing a Subject Area, Trainees who fail a Subject Area are required to repeat that Subject Area the following year.

7.7 TITLEIST-FOOTJOY EXCELLENCE IN EDUCATION AND PERFORMANCE AWARDS The PGA Trainee Program is sponsored by Acushnet, the company behind Titleist and Footjoy.

Excellence in Education Award Acushnet provide academic scholarships to the top three (3) performing students in each Year level (Year 1, 2 & 3), calculated on their overall grades for assessments and exams. Scholarships are provided in the form of offsets to Trainee Program fees. Year 1 & 2:

1st place receives a scholarship for the full amount of Trainee Program fees for the following year.

2nd place receives a scholarship for 2/3 of Trainee Program fees for the following year.

3rd place receives a scholarship for 1/3 of Trainee Program fees for the following year. Year 3: Recipients are reimbursed for the purchases of goods or services which are specific to their chosen career or field within the golf industry.

1st place is reimbursed up to the value of full Trainee Program fees.

2nd place is reimbursed up to the value of 2/3 of the Trainee Program fees. 3rd place is reimbursed up to the value of 1/3 of the Trainee Program fees.

Please note: Trainees who are successful in receiving either RPL or Credit Transfer will become ineligible for the Titliest- Footjoy Excellence in Education Award All recipients are reviewed by the PGA Academy, any Trainee who has received a breach or any misconduct may not be eligible for Scholarships. Whilst a Trainee’s playing results are not taken into consideration for the calculation of the Titleist-Footjoy Excellence in Education Award a Trainee must be progressing to the next stage of Academics to be eligible for the award. In the case of a Year 3 Trainee who is continuing with their playing, their Adjusted Average must be within 2.0 of the required Adjusted Average.

Performance Ranking Awards Acushnet provided incentives for Trainees displaying excellence in area of playing. Each year the top 50 players are calculated based on their Adjusted Average are rewarded. All Trainees (with the exception of those reasons listed above) are eligible to receive both the Titliest- Footjoy Excellence in Education and Performance Awards All recipients are reviewed by the PGA Academy, any Trainee who has received a breach or any misconduct may not be eligible for Scholarships. Updates are published in the PGA Magazine “The Professional” quarterly with the final results published in the January edition the following year. For further information see the Titleist-Footjoy Excellence in Education and Performance Awards Policy located on MYPGA.


7.8 PROGRESSION At the completion of each enrolment period, the Trainee will receive a final End-of-Year results letter outlining their progress in the relevant Academic, Playing and Workplace requirements. Should a Trainee fail to meet the underpinning knowledge or competency requirements of an academic/workplace component for that stage of training, they shall be required to repeat the full subject area the following year. Some subjects may be taken concurrently at the discretion of the Academy. A Trainee Member who does not achieve a pass in the playing requirement but achieves an adjusted average that falls within 2.00 of the nominated playing requirement will be able to continue with the next academic stage whilst repeating their playing stage. A Trainee Member who does not achieve a pass in the playing requirement by 2.01 or greater will be re-assigned to a Probationary Member classification and will be subject to such terms and conditions of a Probationary Member. A Trainee in Stage 1, 2 or 3 who fails to meet a repeat academic component (i.e. two (2) consecutive years) will exit the Program for a minimum of twelve (12) months, and may apply for re-entry into the Program. A full playing record may be required to accompany an application for re-entry into the Program. Re-entry is not automatic and is at the discretion of the relevant Divisional Committee in consultation with PGA Academy. (Refer to the progression regulations in the Membership Regulations via MyPGA)

7.9 ACADEMIC APPEALS The PGA seeks to minimise academic appeals by ensuring that Trainees clearly understand the individual assessment process, as well as the four principles of assessment (validity, reliability, flexibility and fairness) that override all assessments conducted by the PGA. Staff are expected to be fair, courteous and helpful in all dealings with Members. All academic appeals will be taken seriously, investigated thoroughly and dealt with in a timely and appropriate manner according to the merit of the appeal. A Trainee Member may lodge an academic appeal to the PGA Academy in respect to, although not limited to, the following academic decisions:

Assessment grade

Exclusion due to unsatisfactory academic progress

Penalty for academic or professional misconduct

Eligibility to graduate In the event of an academic appeal, the Trainee Member initiating the appeal should contact the Academy within seven (7) days following the posting of results. The Academy has a detailed appeals process in place. The purpose of such a process ensures that the Academy operation is transparent and affords all Trainee Members in the Program access and equity. Within seven (7) days of the appeal being received, it will be reviewed by the National Training and Education Manager and if necessary presented to the Vocational Members Council for decision. The notification to the Trainee of the outcome of the appeal will occur within twenty-eight (28) days of the receipt of the appeal. It would be normal for Academy personnel to call to the Trainee Member outlining the result of the appeal prior to the issuing of formal written notification. The notification received by the Trainee Member will outline the result of the appeal and highlight any further courses of action the Trainee Member is to undertake as a result of the appeal. Appeals lodged after the timeframes indicated above will not be considered. Appeals forms are located on the Fairway under TP resources, see the Trainee Program Complaints and Appeals Policy on MyPGA for further information.


7.10 ACADEMIC UPDATES The Academy will provide continual updates for non-submission of assessments to both the Trainee and employer. Trainees are required to address the non-submission of an assessment within two (2) weeks. Academic updates will be provided to Trainees and Employers outlining the Trainees progress in April, June and September each year. Trainees who are not satisfactorily meeting the academic requirements of the program will be requested to meet with the State Division to discuss their progress in the Trainee Program. Any Trainee not successfully meeting the Academic requirements may be exited from the program at any time.

7.11 ISSUING OF QUALIFICATIONS In order to be issued a full Certificate or Diploma qualification at the end of the enrolment period the Trainees must have completed each Unit of Competency within the qualification to a satisfactory standard. If a Unit of Competency is not completed, then a Statement of Attainment will be issued. Qualifications are issued in accordance with the Standards for RTO’s. See the Policy for Qualifications Issuance on MyPGA for further information.

7.12 TRAINING SCHOOLS Training Schools are held twice (2) a year for Trainees in each of the first two (2) stages of training. Stage One (1) and Stage Two (2) Schools are held at Divisional level, Stage Three (3) is held as a National School. Stage One (1) and Stage (2) SA, TAS and VIC Division Trainees will come together to a Victorian based school. The purpose of the Schools is to give the face to face component of the theory section of the course and to conduct Trainee assessment. Lectures and workshops will be in all subject areas; Coaching, Game Development, Management and Small Business. All Trainees are required to attend the Training Schools and all sessions during the week, there are no exceptions to this. Accommodation and travel at the Stage One (1) and Stage Two (2) Training Schools for interstate and rural Trainees are the responsibility of the individual Trainee. The National Stage Three (3) School is a residential school. All Trainees are expected to be in attendance at all theory and additional sessions; this includes the residential aspect of the school. Travel to the school and accommodation at the school will be arranged by the Academy and costs associated with the National School are covered by the Academy. Stage 3 Trainees are required to complete an online review of the information learnt at National School in the days following National School, the grades from this review will count towards 12.5% of their final grade in each Subject Area. Notification of the times and venues for the Schools will be posted at least five (5) weeks prior to the Schools. As with all official PGA Academy events and functions, the code of conduct relating to Trainee expectations applies. This extends to both attendance and dress codes. Additional to these Training Schools, individual training sessions may be scheduled, normally taking place in conjunction with Monday matches, and held after specific events. Examinations assessing underpinning knowledge may take place at any time throughout the year as nominated by the Academy with sufficient notice. The Trainee shall be granted time off to attend Training Schools, seminars, examinations and other compulsory meetings as notified by the Academy, without the loss of pay or annual leave entitlements, as per their standard weekly roster.


7.13 EXAMINATIONS Examinations form part of the assessment process for assessing underpinning knowledge of a predetermined area of study. Advanced notice of examination times and venues is made at least five (5) weeks prior. Attendance at all examinations is compulsory. Annual (end of year) examinations are scheduled for all Trainees, they are held locally in each Division and are supervised by the Division. Trainees in outlying areas are permitted to apply directly to the Academy for special provisions whereby they may be granted allowance to complete exams at a venue suitable to the Academy, with a supervisor as approved by the Academy. Only Trainees located a distance greater than 300 kilometres from the site of the examination may apply for this provision. To apply, Trainees must complete the Distance Exam Application Form via The Fairway. Trainees are not permitted to apply for alternative examination dates due to vacation or work commitments. All employers are required to give Trainees the necessary time off to complete examinations. Should a Trainee experience accident, illness or misadventure prior to the examinations which would affect the Trainees’ ability to complete examinations, they are to complete a “Special Consideration” Form which can be found on The Fairway and lodge it with the Academy within seven (7) days of the date of the incident. This form is to have Medical Certificates, Statutory Declarations, and any other documentation to support and validate your case. The Academy will then assess each application on a case by case basis, and advise the Trainee of the outcome of the application. Trainees are permitted to request to sit their exams in an alternative state by completing a Special Consideration form via the Fairway by the nominated due date.

7.14 PERFORMANCE REVIEWS During July and October each year Employers are required to undertake Performance Reviews of their Trainees. The review acts as both feedback to the Trainee and to the Academy and Divisional Office. This review covers all areas of the work place performance of the Trainee. Workplace Performance Reviews are an online form accessible to employers via MyPGA. They are located on the Education section under Trainee Program. Trainees who record low/poor performance reviews will be required to have a performance management plan put in place and carried out by their employer in conjunction with their State Division. Performance management plans will be required to be submitted by Employers upon request. Trainees will not be able to progress to the next Stage of the Trainee Program unless the Workplace Performance Reviews have been completed by the Employer. *Trainees signed into official Traineeships; the end of year performance review will act as official sign off that the employer agrees that the Trainee has completed all training, both on and off the job, and that the Trainee is competent as per the Training Plan.

7.15 ASSESSORS The PGA Academy engages assessors with Certificate IV Training and Assessment qualifications. These staff create and develop all assessment tasks, and the sequencing of these tasks as part of the course offered for the award of qualifications being undertaken. Assessment will be undertaken by these qualified staff. Sports specialists may be used from time to time to assist with specific assessments. The Certified Assessor will work with these specialists and oversee the formation of and undertaking of assessment tasks. At all times these staff will ensure the method of gathering evidence, and its application to the pre-determined criteria is consistent across specialist assessors.


8. THE TRAINEES MENTOR A Mentor is a Full Member (Vocational) who is not the indenturing Employer, but who acts as an adviser to the Trainee. On numerous occasions work issues inhibit the ability of the Trainee to seek assistance or advice from the Employer regarding aspects of the Program. The Mentor therefore acts as an adviser, intermediary and assistant to the Trainee throughout their Traineeship. The Mentor will be allocated to the Trainee from a panel of Mentors appointed under direction of the PGA Training Manager each year. It would be an expectation that a Trainee would have the same Mentor for the duration of their Traineeship. This will ensure consistency across their time in the Program. Trainees who have concerns with the Mentor allocated to them may apply (to PGA Academy) for re-allocation to another Mentor on the panel. Changes are by no means guaranteed and the Academy seeks to utilise experienced and knowledgeable Members in these roles. The Academy sees that by having appointed Mentors, their level of knowledge about the Program and issues which arise from time to time will be greater than through the use of Trainee self-appointed Mentors whom maybe outside of the PGA. Additionally, the network opportunities available through use of PGA Members in such a manner will be of assistance to the Trainee into the future. It would not be uncommon for Trainees to have additional Mentors who are self-appointed. The Academy would encourage Trainees to develop these relationships, but does not officially recognise them in regards to practical assessments. The Mentor initiative is aimed at ensuring the Trainees have a strong team to assist them in being successful in the Program and into the future. The Employer will always remain the foremost person in the Training Program, and should be the first port of call. However, with more Employers moving into specialist areas of operation, these other people will further assist in the Trainees development. Surrounding the Trainee with successful people will help ensure their success. Whilst all efforts are made to ensure accessibility of Mentors, it is not uncommon for Trainees based in more regional areas to have to travel up to 90 minutes to reach their Mentor. In addition to mentoring the Trainee, Mentors are also required to observe specific practical tasks throughout a Trainees time in the Trainee Program. Once the Trainee has been observed, the Mentor is required to complete an online Practical Observation form for the specific task and lodge the form with the Academy who will then assess the observation, in combination with any other required tasks for that assessment. These forms are located on MyPGA under Education-Trainee Program. See the Practical Observation section for further information.


9. PLAYING REQUIREMENTS The playing aspect of the Traineeship is a central component of the program. Trainees are required to meet standards on an adjusted average basis in each year of training. Trainees can view all the Academy approved rounds they are eligible to enter via their MyTournaments system. It is the Trainees responsibility to ensure they are familiar with the PGA Membership Regulations and the policies and procedures pertaining to entering, withdrawing and playing in PGA sanctioned events to ensure they avoid being in breach of any regulations.

9.1 ADJUSTED AVERAGE SYSTEM The adjusted average system is used to give a clear indication of a Trainees playing standard. All rounds are against the par of the course. The adjusted average system takes into account varying weather and course conditions as well as a Trainees abnormal playing performance on any given day. The adjusted average system operates by eliminating out the Trainees worst 20% of rounds from their total played before an average is calculated. For example, at the end of twenty (20) rounds the worst four (4) are deleted and an average for the remaining sixteen (16) rounds is calculated. Only Academy approved rounds may be applied toward the adjusted average. Academy approved rounds include PGA sanctioned Tour events, Pro-Ams (Inc. Non-Order of Merit events). The only exceptions to this policy are match-play events or Pre-Qualifying events. The graduating standards for each year are as follows:

Male Trainees Year 1: 4.75

Female Trainees Year 1: 6.75

Year 2: 4.75 Year 2: 6.75 Year 3: 4.75 Year 3: 6.75

Once twenty (20) rounds have been completed, should the Trainee have met the required average, they will be deemed to have passed the playing component for the year, although official results are not advised until the end of the year. Please Note – If a Trainee commenced in the program at an adjusted average requirement of 5.50 males/7.50 females they will remain subject to this requirement unless they are exited from the program – upon re-entry they will be subject to the revised requirement. As per PGA Membership Regulations, Trainees are not permitted to progress to the next stage of academic subjects should they not achieve a pass or fall within 2.0 of the required adjusted average in their allocated playing stage. Upon successful completion of an injury extension, the PGA Academy will determine the membership category, subject load, fees and playing eligibility for the remainder of the year at the time a pass in the relevant playing requirement has been achieved.

7.4.1 A Trainee Member or Probationary Member who fails a playing stage and records an adjusted average within 2.00 of the PGA adjusted average requirement shall be required to repeat the playing stage at the next available period. The Trainee Member will be permitted to progress to the next stage of academic subjects and will be required to be indentured appropriately to a suitably qualified Member. 7.4.2 A Trainee Member or Probationary Member who fails a playing stage and records an adjusted average 2.01 or higher above the PGA adjusted average requirement will be re-assigned to a Probationary Member classification and will be subject to such terms and conditions as determined by the Academy. A Probationary Member is not permitted to undertake any academic subject areas and is not required to be indentured to a suitably qualified Member.

Additional information in regards to the injury process can be viewed via the Injury Notification and Extension Procedure which can be requested directly from the Academy at any time.


9.2 INJURY Any Trainee who has an injury which would prevent him or her from playing is to notify the Academy by completing the ‘Trainee Notification of Injury Form’ with a doctor’s certificate outlining the extent of the injury and the expected time out of playing, this form is located on The Fairway. At the end of the playing year the PGA Academy will then consider an extension for the Trainee if they have been unable to complete the minimum required number of rounds due to this injury. Trainees are advised to ensure that they are fit to return to play following injury or illness as matches will not be removed retrospectively i.e. if a Trainee completes a round it will remain in all adjusted average calculations. Should a Trainee become injured during a round be unable to complete that round due to injury or illness, they must immediately advise the Tournament Director of his/her reasons for withdrawal and provide a Medical Certificate to the Divisional office within fourteen (14) days of the withdrawal or a breach will be issued and 25 over par recorded as their score of the round.

9.3 PLAYING STATEMENTS Playing Statements are the Trainee’s record of matches from which to check playing progression as issued by the Academy. These statements are issued each quarter and should be checked thoroughly. Should a discrepancy exist the Trainee should contact the Academy immediately. Should a Trainee require information on their playing progression between these quarterly updates they may submit a “Request for Adjusted Average” to the Academy via the Fairway. Trainees will not be issued with any details of their playing progression verbally or via email request.

9.4 COMPULSORY MATCHES Throughout the year the Academy or a Trainees Division will require a Trainee to play in specified matches. These are compulsory and as such failure to attend will be viewed as a breach and disciplinary action by the Divisional Office will be considered. In addition to these matches, the Trainees own Divisional Championships are compulsory. There are no exceptions to this - holiday and work commitments are not to be scheduled for this time. Time off for these events will come out of the Trainee’s annual leave entitlements.

9.5 NATIONAL TRAINEE TOURNAMENTS Each year the Academy runs two (2) National Tournaments- Rich River Trainee Classic (first week of February) and National Futures Championship (late October), whilst entry in to these tournaments is not compulsory Employers must permit their Trainee time off to attend these events should they wish to compete with the time off being taken out of their annual leave entitlements. Exemption categories for Trainees can be found on the 2016 Trainee Tournament Exemption Categories on MyPGA.

9.6 TRAINEE INVITES Playing invites are issued to Trainees who meet the specified requirements twice a year; December for the playing period January – June and in July for the playing period July – December. As per PGA Membership Regulations: To be considered for a “Trainee Playing Invite” which entitles a Trainee Member to play in PGA Tour Tournaments (Tier 1) and (Tier 2) Tournaments, including prequalifying) and Pro-Am Tournaments, the Trainee Member is to:

(a) have an adjusted playing average of 3.0 over par or better for all approved rounds played based on the adjusted average of the Trainee Member on a year to date basis for the period 1 January to 30 June and for the period from 1 January until last cards of the Trainee Member playing year); (b) have played in at least 50% of all Trainee Member matches conducted in the relevant calculation period or equivalent number by way of other Academy approved rounds; (c) have not received a breach of the PGA Regulations during the calculation period; (d) have successfully completed all components of the program within the Trainee Playing Invite calculation period at the time of issue of the invite. This determination will be at the sole discretion of the Academy.

Trainees who are issued a Playing Invite must return the PGA Trainee Invite Nomination Form to the Academy by the specified date or their invite will be cancelled. Both male and female Trainees are eligible to hold and utilise a Trainee Invite. Any Trainee’s who fall behind in their Academic work or sustain a breach may have their Trainee Invite cancelled at the discretion of the Academy.


See the PGA Membership Regulations for further information.

10. FEES Course enrolment fees and education fees are prescribed annually by the Board of PGA Australia. All Trainees are required to pay a yearly Education Fee as determined by the Board. 2016 Fees are: Trainee Program: $3800.00 Provisional & Probationary Members: $1089.00 (membership fee) + $314.00 (Subject fee) Professional Year: $5800.00 Bridging Program: $5800.00

10.1 PAYMENT Students are required to pay their first instalment by 15 January 2016. There are three payment options currently available: Debit Success Debit Success provides Trainees with the opportunity to pay annual education fees in monthly instalments. The PGA Accounts Department should be contacted for further details regarding registration for this option. PGA Instalments Education fees are divided into three equal parts with payments due by the specified dates in January, February and March (refer to your invoice for exact dates) Payment in Full Trainees may elect to pay their education fees in full using credit card or B-pay methods. Provisional Members and Probationary Members are required to pay their education fees in full; no instalment options are available. Failure to maintain payment as per the agreed schedule will result in penalty which may include cancellation of the Trainee Employment Agreement, loss of playing rights, removal of State and National Invites and other penalties as may be determined by the Academy at that point in time.

10.2 FEE REFUNDS Trainees who withdraw from the Program may be eligible for a partial refund and a Request for Fee Refund form will need to be submitted via the Fairway. Trainees who withdraw from the Trainee Program who have monies outstanding will not be permitted to apply for future inclusion in the Program until all outstanding amounts are paid in full. The components of the fees which are allocated for enrolment payment, text book provision, insurances and registration with the PGA are non-refundable. The portion of the fees allocated to subject fees will be refunded on a pro-rata amount as determined by the commencement to withdrawal/exit date in the Program. No fees will be refunded should the Trainee withdraw from the Program after 1 July of the Academic Year. As per PGA Membership Regulations, Trainees who are exited from the Program are not eligible for a Fee Refund. Fee refunds and re-allocations for Trainees who defer will be issued on a case by case basis. More information regarding Fee Refunds can be found on the Fees Policy on MyPGA. The PGA guarantees fees paid in advance, as it does entry fees, prize moneys, sponsorship monies etc. paid in advance for other aspects of its entire operation.


11. CREDENTIALS OFFERED UPON GRADUATION The Academy offers credentialing by two (2) separate organisations for graduates from the Program:

Australian Qualifications Framework (Australian Skills Quality Authority)

National Coach Accreditation Scheme (Australian Sports Commission) In awarding these credentials the PGA Academy operates in accordance with the statutory requirements of both organisations. The PGA Academy currently operates as a Registered Training Organisation (RTO). This means that the manner of operation of the Academy, the course work offered and the assessment undertaken by all Trainees has been approved by the State accrediting body as it complies with the statutory regulations outlined in the Sport Fitness and Recreation Training Package (SFRT), for the awarding of SIS20412 Certificate II Career Oriented Participation, SIS30613 Certificate III Career Oriented Participation and SIS50512 Diploma of Sport Coaching. The PGA Academy is authorised to award these credentials to persons who have met competency based assessment criteria as outlined in the Training Package. It would be assumed that most Trainees will complete the following:

SIS20412 - Certificate II in Sport Career Oriented Participation in the first year,

SIS30613 - Certificate III in Sport Career Oriented Participation in the second year

SIS50512 - Diploma of Sport Coaching in the third year The PGA is also recognised to offer Professional Golf Coach Accreditation to graduates from the Program. This accreditation is recognised under the NCAS (National Coaching Accreditation Scheme) and is the highest coaching qualification recognised by the Australian Sports Commission in golf. This credential registers graduates (now Full Members) with the NCAS as a Professional Golf Coach for a period of four (4) years. During this time Members are required to reach a minimum standard of credits through the PGA Accreditation and Continuing Education (ACE) Program in order to be re-registered as a Professional Golf Coach. Throughout the program Trainee complete a number of industry related qualifications including:

TrackMan Level 1

TrackMan Level 2

Working with Children Check

First Aid Certification

Level 1 Rules Accreditation (R & A)

Community Instructor

ASADA Level 1


12. CODE OF ETHICS Trainee Members of the PGA of Australia are bound to the PGA Membership Regulations and Code of Conduct and Disciplinary Procedures as applied to all Members of the Association. It is important that Trainees make themselves aware of all such obligations that are required of them as Golf Professionals. Trainees are encouraged to read this section in conjunction with the Membership Regulations Handbook. Trainees’ obligations extend from etiquette, dress and behaviour on course during events to professional demeanour at all PGA functions and in the work place. At all times Trainees are representatives of the PGA and their actions should and will reflect this. Fines and suspension are issued to Members and Trainee Members who do not adhere to these requirements. The Association is very proud of its image in the community and seeks to ensure that the good standing all Members have worked to achieve over many years is continued. Unethical behaviour will not be accepted.

The PGA Membership Regulations which govern the Association are there for the protection of the Association and its Members. To ensure a professional image is maintained it is vital that all Members and Trainees are in adherence to them and supportive of them. Please be sure to ask a Member or member of staff should you ever be in any doubt.

As a guide Trainees are advised to:

Be appropriately dressed at work and on course

Refrain from bad language and exhibitions of temper on course

Contact the host professional at a course before playing. Access to courses is a privilege afforded

to PGA Members and Trainee Members, it is not a right. Be sure to introduce yourself to him or

her upon arrival

Spend time with playing partners after Pro-Ams (minimum of thirty (30) minutes)

Ensure that their actions are in no way likely to bring discredit onto the Association or Members

Non adherence of the Member Regulations will result in a Trainee or Member being breached.

Trainees who are breached not only receive the fine imposed by the issuing officer or Divisional

Committee, but also are ineligible for any awards offered by the Academy or Division and are

unable to enter the National Futures Championship

The PGA Membership Regulations and Code of Conduct and Disciplinary Procedures extend to

all PGA schools, tournaments and functions


13. CODE OF PRACTICE The PGA Academy will maintain high professional standards in the marketing and delivery of education and training services which protect the interests and welfare of the participant. The PGA Academy will maintain a learning environment that is conducive to the success of participants. It will have the capacity to deliver the nominated Training Program(s), provide adequate facilities and use appropriate methods and standards.

13.1 MARKETING The PGA Academy will market Training Programs with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons will be drawn with any other provider or Training Program.

13.2 RECRUITMENT Recruitment of PGA Academy participants will be conducted at all times in an ethical and responsible manner, and be consistent with the requirements of the curriculum. The PGA Academy will ensure that selection decisions for entry into Training Programs comply with equal opportunity legislation. These decisions should be made by appropriately qualified staff and be based on the applicants’ qualifications and likelihood of achieving the stated competency standards.

13.3 COMPLAINTS AND APPEALS The PGA seeks to prevent complaints by ensuring that Members are satisfied with the nominated Training Program and its outcomes and by fostering positive member-staff relations. PGA staff are expected to be fair, courteous and helpful in all dealings with Members. Any complaint, whether internal or external, about a staff member or a Program will be taken seriously, investigated thoroughly and dealt with in a timely and appropriate manner according to the nature of the complaint. In the event of a complaint, the Member (wherever possible) is encouraged to resolve the issue/s in an informal manner. That is, attempt to reconcile with the Registered Training Organisation (RTO) or its representative. The Member is permitted to nominate a support person to accompany / assist them at any stage of the resolution process. The Complaints form is available on The Fairway and the Trainee Program Complaints and Appeals Policy is available on MyPGA.


14. LEGISLATION The PGA Academy will meet all legislative requirements of all State Governments and the Federal Government. The following is a brief description of some important legislation that, as a student, you should be aware of:

14.1 WORK HEALTH AND SAFETY ACT 2011 The Work Health and Safety Act 2011provides a framework for managing health and safety risks in Australian workplaces. The objective of the Act is to prevent fatalities, injuries and illness caused by a workplace, by workplace activities or by a specified high risk plant - this is achieved by preventing or minimising exposure to risk. All organisations must comply with this Act, regardless of the types of services and/or products they provide or sell. For more information visit: http://www.comlaw.gov.au/Series/C2011A00137

14.2 PRIVACY ACT 1988 The Privacy Act 1988 makes provision to protect the privacy of individuals, and for related purposes. It should be noted, however, that the Federal Privacy Act does not regulate state or territory agencies (except for the ACT). For information on privacy regulations in Queensland and in other states and territories, visit: http://www.privacy.gov.au.

14.3 COPYRIGHT ACT 1968 The copyright Act 1968 is an Act relating to copyright and the protection of certain performances, and for other purposes. For more information regarding the Copyright Act 1968, go to: www.aph.gov.au/library/pubs/rn/1998-99/99rn26.htm

14.4 NATIONAL VOCATIONAL EDUCATION AND TRAINING REGULATOR ACT 2011 This Act was introduced in 2011 to establish a consistent registration and accreditation framework for vocational education and training, by applying nationally agreed standards. For more information visit: http://www.comlaw.gov.au/Details/C2012C00143

14.5 ANTI-DISCRIMINATION ACT 1991 The Anti-Discrimination Act 1991 aims to promote equality of opportunity for everyone by protecting them from unfair discrimination in certain areas of activity, including education and training. The services developed and offered by QTS Education Solutions, including their administrative practices and assessment processes, take into account the principles established by this legislation. For more information go to: http://www.legislation.qld.gov.au/Acts_SLs/Acts_SL_A.htm

15. STUDY METHODS - EFFECTIVE STUDY Resources on effective study methods can be found on The Fairway- Located under the TP Resources Tab.

http://www.comlaw.gov.au/Series/C2011A00137

http://www.privacy.gov.au/

http://www.aph.gov.au/library/pubs/rn/1998-99/99rn26.htm

http://www.aph.gov.au/library/pubs/rn/1998-99/99rn26.htm

http://www.comlaw.gov.au/Details/C2012C00143

http://www.legislation.qld.gov.au/Acts_SLs/Acts_SL_A.htm


16. APPENDICIES All appendices are true and correct at the time of publication, current copied of each policy can be obtained by contacting the Academy direct.

16.1 APPENDIX A – Trainee Wage FAQs

PGA Trainee Wages – Frequently Asked Questions Does the PGA publish Trainee wages guidance documents? Yes, the PGA publishes wages guidance documents each year, based on information available within applicable awards. It is the responsibility of each Trainee employer to familiarise themselves with the information contained within the documents. Do Trainees need to be employed under an award? Yes, as indicated in the Trainee Wages Guidance documents, the vast majority of Trainees should be employed via an applicable employment award. Whilst there are exceptions (where a Year 3 Trainee may be considered award-free), for the protection of both Trainees and PGA Employers the PGA strongly recommends that employment awards are utilised. What are the most common awards applicable to Trainees? The most common awards that may be applicable for the employment of Trainees are the Amusement, Events and Recreation Award and the Registered and Licensed Clubs Award. In addition, in specific circumstances, other awards may be applicable; see MyPGA for a list of other possible awards. Are all Trainees eligible for training wages? No, as per question 5 below, employers of Trainees are required to determine if their Trainee is eligible for Training wages. How do I determine if my Trainee is eligible for Training wages? A PGA Trainee’s eligibility to be officially signed into a government approved Traineeship with access to Training wages varies from State to State. Generally if a Trainee has completed the same or higher qualification or a qualification from the same area (Sport) they may not be eligible for an official State Traineeship and Training wages. Example - a Trainee who has completed a Certificate III in Personal Training cannot be signed into a State Government Traineeship due to the level and area of the qualification and therefore cannot be paid Trainee wages. If you have specific questions relating to a Trainee’s eligibility for Training wage due to current qualifications held, please contact the PGA’s representative at Apprenticeship Support Australia (ASA), Stacey Kellar via [email protected] In addition, employees who are employed prior to commencing the Trainee Program (official Traineeship) may not be eligible for training wages due to length of employment, position and/or current wage. If you have specific questions relating to a current employee undertaking a Traineeship and eligibility for training wage, please contact the Fair Work Ombudsman – 13 13 94. Do penalty rates and overtime apply to Trainees? Yes, each award outlines specific provisions relating to penalty rates, overtime and public holiday rates. It is strongly recommended that Trainee employers familiarise themselves with the applicable provisions within each award.

mailto:[email protected]


When do I contact an Australian Apprenticeship Support Network provider? Prior to employing a Trainee, employers are encouraged to speak to an Australian Apprenticeship Support Network provider regarding Training wages eligibility and incentive criteria. The PGA will organise an Australian Apprenticeship Support Network provider to contact the employer and visit the workplace within one month of notification of employment being established to complete relevant paperwork. Where can I find an appropriate wage calculator to determine a Trainee’s weekly wage? The Australian Government’s Fair Work Ombudsman’s website provides a comprehensive Pay and Conditions Tools (PACT) that provides employers with the opportunity to make accurate calculations of weekly pay rates and other employment factors. The PGA recommends that PGA employers utilise the tool as required. Click here to be taken to the PACT website. What paperwork and agreements are required in the employment of a Trainee? There are various forms that employers must complete when employing a PGA Trainee:

a) Trainee-Employer Agreement; Employers and Trainees must complete and sign this form and return it to the PGA for approval. The form indicates that all parties acknowledge their role in the employment and training of each Trainee.

b) Employment Contract with Trainee; All employers should put in place an employment contract witht heir Trainee outlining all employment conditions such as applicable award wage, grade, probation period, minimum wages, hours, superannuation and leave. A template employment contract is available in the PGA Employer Information Kit.

c) Position Description - All employers should put in place a Position Description with their Trainee, outlining the major duties, responsibilities and supervisory relationships of the position. A template Position Description is available in the PGA Employer Information Kit.

d) Training Contract - Is a formal Training Agreement between an employer and the Trainee which is completed with an Australian Apprenticeship Support Network representative and approved by the State Training Authority. (only official Trainees).

e) Training Plan – An agreement between the PGA, Employer and Trainee of the training to be undertaken in that year. Signed by all parties and lodged with the PGA. (only official Trainees)

What should I pay a PGA Bridging or Professional Year (PY) Trainee? There are wages guidance documents available for both Bridging Program Trainees and Professional Year (PY) Trainees. It is important to note that Bridging Trainees and PY Trainees cannot be paid Trainee wages and must be paid as per an applicable award.


16.2 APPENDIX B – POLICIES More Policies relating to the Trainee Program can be found on MyPGA.

a) Policy for Indentured Employment of a Trainee Member

POLICY FOR INDENTURED EMPLOYMENT OF TRAINEE MEMBERS BY PGA MEMBERS

Published 23/1/2015

The following outlines the scenarios where a PGA Member can indenture a maximum of two (2) PGA Trainee Members should there be only one (1) Member engaged (indenturing Member) full-time at the relevant facility:

1. A PGA Member is contracted by the Golf Club to provide services and to act as the resident Head Professional. The Member owns all the stock and employs all the staff of the Professional Shop.

2. A PGA Member who is employed by the Golf Club as the Director of Golf (or equivalent role) to manage the Professional Shop. The Golf Club owns all the stock and employs all the staff of the Professional Shop.

3. A PGA Member who leases the Professional Shop at a course that is owned by either a corporation or government body. The PGA Member must be principally based (full-time) at the facility.

4. A PGA Member who owns or leases a golf course and who is principally based (full-time) at the facility. 5. A PGA Member who is employed by the Golf Club as the General Manager and who has direct

responsibility for the general operations of both the Golf Operations and the Professional Shop. In all outlined scenarios (1-5) above, the indenturing Member must have completed the PGA Workplace Training Program (WTP). In all outlined scenarios (1-5), the facility and indenturing Member must meet the specific criteria as outlined in the PGA Member/facility Trainee employment checklist, as submitted to the PGA Academy and approved by the State Divisional Committee. The indenturing PGA Member in the above scenarios (1-5) may apply to the PGA Academy, with approval required from the State Vocational Divisional Committee for one (1) additional Trainee, up to a maximum of three (3) total Trainees should the indenturing Member employ an additional PGA Member on a full-time basis at the facility. The additional PGA Member must have a minimum ACE status of Certified. Trainee Placements at Alternative Facilities Upon application to the PGA Academy and via approval from both the indenturing PGA Member and the State Vocational Divisional Committee, Trainees may apply to complete portions of their Trainee Program workplace requirement as per the following:

A. Where provision is made for the Trainee to complete sixteen (16) hours per week at an off course shop that is owned and managed (full-time) by a PGA Member principally based at the facility. The indentured employment of the Trainee rests at all times with the principle PGA Member employer (scenarios 1-5) above.

B. Where provision is made for the Trainee to complete sixteen (16) hours per week at a driving-range facility that is owned by either a corporation or government owned body that leases the coaching rights and Professional Shop to a PGA Member who is principally based at the facility. The indentured employment of the Trainee rests at all times with the principle PGA Member employer (scenarios 1-5).

The supervising Member at each of the above Trainee workplace placement scenarios (A&B) must have a minimum ACE status of Certified.


b) Policy for Coaching by Trainee Members

POLICY FOR COACHING BY TRAINEE MEMBERS

Published 23/1/2015

The following outlines the scenarios and conditions under which a Trainee Program Member is permitted to coach the sport of golf.

1. Year One Trainees: a. A year one Trainee is not permitted to teach the game of golf unless under the direct supervision of a

suitably qualified Full Vocational PGA Member. b. The minimum number of lessons to be conducted in this manner will be determined by the Academy on a

calendar year basis and is subject to change at the discretion of the Academy. c. A year one Trainee will be permitted to coach junior programs only after the following requirements have

been met and submitted to the Academy: i. Successful completion of the community golf leader program ii. A current first aid certificate iii. A current working with children check

d. In the scenario (1c) outlined above the Trainee is only permitted to coach a maximum of 2 junior clinics per week.

2. Year Two Trainees:

a. A year two Trainee is permitted to teach the game of golf unsupervised only after the following requirements have been met and submitted to the Academy:

i. Successful completion of coaching practical (Mentor assessed) ii. Successful completion of coaching logbook 2 iii. Successful completion of the coaching unsupervised quiz iv. A current first aid certificate v. A current working with children check

b. Until such time they must adhere to the coaching limitations outlined for Year One Trainees (1a-d) c. Trainees meeting the outlined criteria above (2a;i-iv) must coach a minimum of 1 hour per week

unsupervised within their normal rostered hours, of which a portion must be utilised for individual lessons. d. Trainees meeting the outlined criteria above (2a;i-iv) are only permitted to coach a maximum of 6 hours

(total) per week.

3. Year Three Trainees: a. Year three Trainees meeting the outlined criteria above (2a;i-iv) must coach a minimum of 1 hour per

week unsupervised within their normal rostered hours, of which a portion must be utilised for individual lessons.

b. Year three who have successfully completed stage 2 coaching and have commenced stage 3 coaching are only permitted to coach a maximum of 8 hours (total) per week.

c. Trainees must ensure that both their working with children check and first aid certificates remain valid for the duration of their stage 3 coaching requirements.

4. Bridging Trainees:

a. A Bridging Trainee is only permitted to teach the game of golf unsupervised only after the following requirements have been met and submitted to the Academy:

i. Successful completion of coaching practical (Mentor assessed) ii. Successful completion of coaching logbook 2 iii. Successful completion of the coaching unsupervised quiz iv. A current first aid certificate v. A current working with children check

At such time as this criteria is met Bridging Trainees must commence coaching a minimum of 1 hour per week unsupervised of which a portion must be utilised for individual lessons.


b. A Bridging Trainees is permitted to coach junior programs unsupervised prior to completing the requirements outlined (4a; i-iv) only under the following conditions:

i. Successful completion of the community golf leader program ii. Holds a current first aid certificate iii. Holds a current working with children check

c. Bridging Trainees meeting the outlined criteria above (4a; i-iv) are only permitted to coach a maximum of 8 hours (total).

5. Professional Year (PY) Trainees:

a. A PY Trainee is only permitted to teach the game of golf unsupervised only after the following requirements have been met and submitted to the Academy:

i. Successful completion of coaching practical (Mentor assessed) ii. Successful completion of coaching logbook 2 iii. Successful completion of the coaching unsupervised quiz iv. Holds a current first aid certificate v. Holds a current working with children check

At such time the above criteria (5a; i-v) is met PY Trainees must commence coaching a minimum of 1 hour per week unsupervised within their normal rostered hours, of which a portion must be utilised for individual lessons.

b. A PY Trainees is permitted to coach junior programs unsupervised prior to completing the requirements outlined (5a; i-iv) only under the following conditions:

i. Successful completion of the community golf leader program ii. Hold a current first aid certificate iii. Hold a current working with children check

c. PY Trainees’ meeting the outlined criteria above (5a; i-iv) are only permitted to coach a maximum of 8 hours (total) per week.

6. Provisional Members

a. A Provisional Member who has successfully completed stage 2 coaching requirements and commenced stage 3 coaching is required to coach a minimum of 1 hour per week unsupervised within their normal rostered hours, of which a portion must be utilised for individual lessons.

b. A Provisional Member who has completed the requirements to coach unsupervised (2a; i-v) and is currently undertaking stage 2 coaching is permitted to coach a maximum of 6 hours (total) per week.

c. A Provisional Member who has successfully completed stage 2 coaching a commenced stage 3 coaching requirements is permitted to coach a maximum of 8 hours (total) per week.

d. A Provisional Member must ensure that both their working with children check and first aid certificates remain valid for the duration of their stage 3 coaching requirements.

e. In the case that a Provisional Member has successfully completed all their stage 3 coaching requirements they will remain restricted to the coaching limitations outlined in 6a-d until such time they become a Full Vocational Member.

f. Provisional Members completing the PGA Membership Reinstatement Program or applications to PGA Membership from international PGA’s are subject to the coaching limitations outlined in clause c until such time as they are eligible for Full Vocational Membership.

7. Probationary Trainees:

a. Probationary Trainees are only permitted to teach the game of golf under the following conditions: i. If a Probationary Trainees has successfully completed: community golf leader program, hold a

current first aid certificate and hold a current working with children check they are permitted to coach junior clinics only.

ii. If a Probationary Trainees has successfully completed: coaching practical 1, coaching logbook 2, coaching unsupervised quiz, hold a current first aid certificate and holds a current working with children check they are permitted to coach a maximum of 6 hours (total) per week of unsupervised coaching of which a portion must be used for individual lessons.

iii. If a Probationary Trainee has successfully completed their stage 2 coaching requirements they are permitted to coach unsupervised for a maximum of 8 hours per week of which a portion must be used for individual lessons. Under the provision they maintain a current working with children check and first aid certificate.

iv. In all the above scenarios the Probationary Trainee is only permitted to coach if they are indentured under a suitably qualified full vocational PGA member.

v. In the case that a Probationary Trainee has successfully completed all their stage 3 coaching requirements they will still be restricted to the coaching limitations outlined (6i-v) until such time they become a Full Vocational Member.


c) Trainee Program- Academic Misconduct Policy

TRAINEE PROGRAM ACADEMIC MISCONDUCT POLICY

Published 01/01/2016

OVERVIEW The policy outlines PGA Academy’s expectations of student conduct relating to the academic component of the Trainee Program. Trainees must undertake the academic component of the Trainee Program honestly and in accordance with Association ethics. All Trainees must adhere to the standards outlined in this document. Any activity that is deemed to be contrary to the prescribed standards will be deemed to be academic misconduct. PGA Academy has a ‘zero tolerance’ approach to misconduct and penalties of varying severity may be applied. MISCONDUCT Academic misconduct may include any or all of the following;

Submit for assessment any copied or fabricated data as if gathered by research, observation or investigation.

Include in assessment items, material which (in the opinion of the assessor) may be the result of significant assistance from another Trainee or outside agency.

Assist another Trainee to present an item for assessment as if it was his or her own individual work. This includes providing a hard-copy or electronic copy a section of an assessment or a fully completed assessment.

Present the work or intellectual property of another person as if it were one’s own (plagiarism).

Dishonest conduct in any form of assessment, including exams.

Share or utilise another trainee’s log-in details for The Fairway. *Academic misconduct may only be determined by a suitably qualified PGA assessor. PLAGIARISM EXAMPLES

Word for word copying of sentences, phrases, quotes or paragraphs without clear references to the original work/s

Re-wording or paraphrasing sentences, phrases, quotes and paragraphs without clear references to the original work/s

Presenting another person’s ideas or data without suitable acknowledgement of the original source

Copying computer files

Knowingly altering variable names in software Programs to transform another Trainees work. SOURCES The following sources (or original work/s) must be clearly referenced when used to complete assessment tasks:

Books and Manuals

Articles – printed or electronic

Published items

Unpublished items

Seminar and conference papers

Reports, lectures and notes

CD-Rom’s, DVD’s and other electronically recorded materials

Websites

Interviews REFERENCING AND BIBLIOGRAPHY PGA Academy expects that references and bibliographies are included in all relevant PGA Trainee assessments unless otherwise requested or directed by your Assessor. Information on how to reference assessment items is provided at the Training School. Subsequent copies of this information are available by contacting the PGA Academy.


PENALTIES Penalties for Academic Misconduct will be prescribed according to the following guidelines:

1) An initial offence by a Trainee Member will result in immediate failure of the assessment item. A letter confirming the failure will be forwarded to the Trainee Member and a first offence will be recorded against the Trainee Member’s file.

*In accordance with accredited training requirements, a validly completed assessment item may need to be re-submitted, with the original mark remaining for the overall subject area.

2) A second offence during a Trainee Member’s time in the trainee program will be referred to the Vocational Members Council for the application of further penalties.


d) Trainee Program – Complaints and Appeals Policy

TRAINEE PROGRAM COMPLAINTS AND APPEALS POLICY


If you are not satisfied with the outcomes of assessment or have a complaint about any part of the Trainee Program or the service offered by the PGA Academy, you may appeal or complain formally. If you wish to lodge an appeal or complaint you will be asked to complete the appropriate form via the Fairway which will be responded to in writing within seven (7) working days. Appeal of assessment outcomes must be lodged within seven (7) working days of being advised of the assessment decision. The PGA Academy treats all complaints seriously. We will investigate each complaint and work with you to resolve any issue using a fair and equitable process. The PGA will have a fair and equitable process for dealing with Trainee Member complaints. In the event that complaints cannot be resolved internally, an external group should be nominated to arbitrate (See Below). The process for the lodgment and hearing of complaints is as follows:

1) The Trainee Member is to lodge in writing using the ‘Complaints form or the Appeals form’ within 7 days of the issue/complaint/circumstance occurring. This application is to be inclusive of all representations, supporting documentation (e.g. medical reports) and the like.

2) The Complaint/Appeal will be reviewed by the National Training and Education and forwarded to the Vocational Members Council if a decision cannot be made.

3) The Vocational Members Council (or equivalent) will review the appeal/ application and determine an outcome for the matter.

4) If required the Vocational Members Council will be convened to hear the appeal and receive representation from the Trainee by way of personal attendance, teleconference attendance or similar should the Trainee wish.

5) The Vocational Members Council (or equivalent) will instruct the PGA Academy to advise the Trainee Member of the outcome of the hearing and communicate this in writing. The advice will include any corrective action/revised or amended requirements of the Trainee Member, staff member or organisation as they may pertain to the decision.

6) It would be normal for this information to be conveyed by personal contact prior to official notification being forwarded to the Trainee Member.

7) The result of an appeal process is to be determined within twenty-eight (28) days of receipt of the complaint/appeal.

8) The Trainee Member may make further appeal to an Appeals Committee (E.g. the Full Board of the PGA of Australia) should they be dissatisfied with the process which occurred in determining the outcome of the initial appeal.

In the instance that a complainant is not satisfied with the handling of their complaint by the RTO, or there are extenuating circumstances that preclude the complainant from lodging their complaint directly with the RTO, they may seek external assistance and lodge their complaint with the registering body or the National Training Complaints Hotline at the Australian Department of Education, Science and Training, telephone: 1800 000 674 or [email protected]

mailto:[email protected]


e) Trainee Program – Drugs, Smoking & Drinking Policy

TRAINEE PROGRAM DRUGS, SMOKING & DRINKING POLICY


The use of any and all banned substances whilst attending any official PGA event or Program is strictly prohibited. The PGA enforces a strict drug free environment at all times. The use of drugs can create unnecessary risks and creates a threat to fellow Trainees and Employees of the PGA. It is impossible for a Trainee to carry out the requirements of the Program or event responsibly and safely whilst under the influence of drugs. Any Trainee using drugs can cause serious damage to the Associations reputation and perception in the marketplace. Any use of drugs whilst at any PGA Programs or events will not be tolerated. The PGA is also a non-smoking environment. Smoking in any form is strictly prohibited on the premises at PGA or any of its sub contracted facilities. Smokers will be asked to take any cigarette breaks outside the building. This policy is to protect the health and safety of all Employees and other Trainees. It is a policy of the PGA that alcohol is not to be consumed on the premises of any PGA facility or sub contracted facility unless you are attending an official function where drinks have been supplied. Alcohol may seriously affect a Trainees performance and therefore it is policy that no Trainees consume alcohol during Program/course/event hours. It is therefore considered an offence for ANY Trainee to possess, consume, distribute and or receive this substance on the premises. Being in the Program/event venue whilst under the influence of alcohol may be cause for disciplinary action and in some cases termination from the Program. Either the relevant State Vocational Division (SVD) Committee in conjunction with the Vocational Members Council (VMC) or the National Disciplinary Committee (NDC) will undertake all such disciplinary action directly.


f) Trainee Program – Equal Opportunity Policy

TRAINEE PROGRAM EQUAL OPPORTUNITY POLICY


In accordance with Federal and State Laws the PGA provides an Equal Opportunity policy towards all Trainees, without discrimination against race, gender, religion, colour and any disability or impairment. This policy extends to all applicants for inclusion in the Program. This policy works in the strictest compliance with Federal and State Laws. By virtue of the nature of the Program some persons may not be successful in applying for inclusion to the Program due to impairment. Where a person has an impairment which may preclude them from successfully completing the course and presenting for competency assessment, the PGA will endeavour to council that person and provide where possible a pathway whereby that person can undertake additional or remedial work in order for them to successfully apply for inclusion in the Program in the future. MONITORING AND ANALYSIS In addition to the processes outlined above, other initiatives used to assist in identifying and evaluating continuous improvement include;

Review of national VET developments through website searches

Participation in forums which focus on VET issues

Communication and consultation with other key organisations e.g. Service Skills Council, peak industry associations, government bodies

EEO PRINCIPLES AND PRACTICES The PGA Academy is aware of EEO principles and practices as they apply to education and training. It will observe the following points:

Characters (and their names) used in case studies, exercises and examples must be free from stereotypes and unlikely to cause offence.

Material and presenters must discourage and prevent polarisation of participants.

The Training Program content, process and/or activities must include all Trainees and avoid giving an advantage to any one individual or group over another.

Verbal and non-verbal language must be non-discriminatory.

Humour must be non-discriminatory.

Training Program materials such as session plans, videos, handouts, graphics, cartoons, computer screens must be non-discriminatory and unlikely to offend.


16.3 APPENDIX C - PGA TRAINEE INFORMATION KIT – QUICK REFERENCE GUIDE

1. What employment award do I utilise in determining my pay? The PGA has developed a comprehensive document outlining the wages for Trainee Professionals. Please refer the section on wages for comprehensive information relating to Trainee wages. For further clarification relating to Trainee wages, contact your State Manager.

2. What time-off do I need to be provided with to attend compulsory PGA Training School requirements?

Employers are obliged to provide Trainees time-off from work to attend PGA Training School requirements without loss of pay. Trainees are not required to utilise annual leave entitlements to attend PGA Training School.

3. What time-off do I need to be provided with to attend State Trainee Championships? Employers are obliged to provide time-off from work to attend the (compulsory) State Trainee Championship in their state. Trainees may utilise annual leave entitlements to attend other State Trainee Championships, the Rich River Classic, the Futures Championship or other tournaments as required.

4. Is my employer obliged to provide me with time-off to attend other PGA tournaments? Employers must ensure that one of the Trainee’s days-off per week coincides with the scheduling of Trainee matches in that State. It is expected that annual leave entitlements are utilised to attend any other PGA tournaments such as Pro-Ams, other State PGA Championships, State Opens, etc.

5. Who is primarily responsible for the training and education of Trainees? The responsibility for the training and education of Trainees is the combined responsibility of the PGA Employer and the PGA. The PGA Employer is responsible for providing an effective training environment via the workplace and the PGA is responsible for facilitating and encouraging workplace training via appropriate education assessment items. It is vital for PGA Employers to view their role as important in the development of Trainees.

6. What happens to me if my employer resigns from their position at the club? Both Trainees and Employers are required to contact the PGA should any employment conditions change. If a Trainee’s PGA Employer resigns, they are provided 90 days to regain suitable indentured employment. If a Trainee resigns or is terminated from their position, they are provided 45 days to regain suitable indentured employment.

7. What qualifications are issued to Trainees via the Trainee Program? Trainees are issued the following qualifications through completion of various requirements in the Trainee Program:

SIS20412 Certificate II in Sport (Career Oriented Participation), Year 1

SIS30613 Certificate III in Sport (Career Oriented Participation), Year 2

SIS50512 Diploma of Sport Coaching, Year 3

Professional Golf Coach accreditation

Full Vocational PGA Membership In addition, Trainees complete other qualifications and certifications such as R&A Rules of Golf, Workplace-Based First Aid, Working with Children Check, ASADA Anti-Doping.

2016 trainee information kit student handbook

Documents