Stephanie M. Conrad 14922 Northgreen Drive, Huntersville, NC 28078, (704) 906-0067, Stephanie.Conrad@WellsFargo.com

Career Summary

Experienced Senior Editor, Technical Writer, and Instructional Designer in the banking and software engineering industries. Designated as Associate Vice President (AVP).

Work Experience 2016 to present

Technical Writer 4 Wells Fargo, Business Banking, Charlotte, North Carolina

Job responsibilities include:

Write product and service content for web portal.

Coordinate and lead content review meetings.

Mentor and onboard new writers.

Design and facilitate new hire onboarding.

Facilitate weekly writer huddles to provide continuous onboarding for new writers.

Manage and update and department style guide.

2015 to 2016

Implementation Consultant III/Senior Editor and Publisher (Team Lead) Wells Fargo, Business Initiatives and Support (BIS), Charlotte, North Carolina

Job responsibilities included:

Review, edit, and score procedures.

Mentor writers and other editing and publishing team members.

Design and facilitate new hire onboarding, compliance training for corporate branding, governance requirements, and writing topics.

Write and mange procedures for special projects.

Facilitate weekly editor huddles to address work volume, work rotation, and priorities.

Update and revise department templates and style guide.

Participate in monthly Procedure Governance calls.

Serve as Open Text liaison to coordinate and review updates to procedures portal. Act as liaison to other procedure teams to determine best practices and maintain

consistency.

2012 to 2015

Business Process Analyst II/Procedure Writer Wells Fargo, Business Initiatives and Support (BIS), Charlotte, North Carolina

Job responsibilities included:

Write procedures for the Business Initiatives and Support Group (BIS) organization.

Analyze technical requirements, develop strategies, design content, and write procedures for automated systems such as Black Knight LoanSphere and Document Review Solution (DRS).

Serve as team lead for Bankruptcy Desktop project.

Collaborate with key business partners to assess user needs, design content, organize content, and write procedures.

Develop and train team members on procedure standards and guidelines.

2011 to 2012

Instructional Designer (Contract Position) Wells Fargo, Business Initiatives and Support (BIS), Charlotte, North Carolina

Job responsibilities included:

Follow the ADDIE model to design and write complex training materials.

Write procedures, participant guides, facilitator guides, and job aids for the foreclosure and bankruptcy lines of business.

Design and create training materials for calculating bankruptcy figures filed in legal documents.

Design and create training materials for processing foreclosure documents filed in legal documents.

Gather information through interviews, job studies, and technical specification documents.

Collaborate with business teams to evaluate, plan, and ensure training and documentation materials fit the needs of the targeted line of business.

1996 to 1997

Senior Instructional Designer – Technical Writer (Contract Position) Northern Telecom Technical Education Center, Raleigh, North Carolina

Job responsibilities included:

Research, design, write, and maintain technical training material.

Design and write facilitator guides for meeting International Standards Organization (ISO) certification requirements.

1995 to 2011

Free Lance Editor and Writer Charlotte, North Carolina

Proofread and edited various university journal articles and books: Stiquito for Beginners, ISBN 0-8186-7514-4. Embedded Systems: An Introduction Using the Renesas RX62N Microcontroller, ISBN

978-1-935772-99-6.

1987 to 1992

Senior Instructional Designer – Technical Writer Northern Telecom Technical Education Center, Raleigh, North Carolina

Job responsibilities included:

Research, design, write, and maintain technical training material. Design and write facilitator guides for meeting International Standards Organization

(ISO) certification requirements.

1987 to 1992

Senior Instructional Designer – Technical Writer Northern Telecom Technical Education Center, Raleigh, North Carolina

Job responsibilities included:

Research, design, write, and maintain complex technical training material.

Write course objectives and plan methods to measure each objective.

Collaborate with design teams to test and verify course material.

Serve as Project Manager for a training video, with deliverables of: participant and facilitator guides, hands on activities and case studies, presentations and training videos, job aids, tri-folds, and quick references.

1985 to 1987

Technical Writer Northern Telecom, Research Triangle Park, North Carolina

Job responsibilities included:

Write reference manuals and user manuals for various software products.

Update documentation for new software releases. Design templates and research content for new documents. Write marketing bulletins to announce new documentation.

Technical Knowledge

Banking Industry

Business Banking, Bankruptcy, Foreclosure, Proof of Claim (POC) calculations and processing, Response to Notice of Final Cure processing, foreclosure judicial figures, Desktop, MSP.

Telecommunications Industry Software engineering, Meridian Digital Centrex (MDC), MDC translations, Automatic Call

Distribution (ACD), Network ACD, Service Order, and some Integrated Services Digital Network (ISDN)

Skills/Tools Demonstrated oral and written communication skills.

Strong partnering skills and experience working risk management, legal, various lines of business, and policy groups.

Demonstrated ability to quickly learn complex subjects.

Demonstrated experience assessing content risk.

Microsoft Word, PowerPoint, Visio, Open Text, Adobe Acrobat, Snag-it, SCRIPT/GML, SharePoint, RoboHelp.

Education

1980 to 1984

East Carolina University Greenville, North Carolina

Bachelor of Arts in English with a concentration in Writing. Minor in Business Administration.

1985 to 1989

North Carolina State University Raleigh, North Carolina

Partial graduate studies in Technical Writing and Instructional Design.