Jennifer Fischer 302 E 5th Street, Anamosa, IA 52205 319­213­5484 fishrs04@gmail.com

Data Analytics and Process Management Professional ________________________________________

Operations ... Customer Service ... Business Analytics ... Process Design I am a team player with 15 plus years in business organization and process development, product/project management, and customer focused data research services within various customer driven industries. I have proven myself to be extremely service­oriented with a unique combination of intuitive and analytical attributes. I demonstrate astute abilities to identify process needs, create actionable programs, and effectively interact with all levels of an organization in response to the ever changing needs of business processes and customer demands. Key Management and Technological Abilities ________________________________________________ Resource management Report design & analysis Financial management Employee motivation Process analysis Communications Expertise Database management Customer relationship management Technology Implementation Summary of Major Accomplishments _______________________________________________________ Implemented in partnership with our quality team, a client facing program dashboard which resulted in identifying key milestones, progress and risk as the Senior Project Manager for a 21st century educational testing program. As the Director of Operations with a $10 million dollar revenue educational organization I was recognized by Presidents Cabinet members, State Officials, and clients for building customer focused, successful, and unique teams of personnel,data, and technology that functioned with synergy, positive drive, financial efficiency, and customer first focus. I aggressively built collaborative partnerships with resources locally, regionally, and nationally to strategically position Jones County for economic growth as the Executive Director of JCEDC. My contributions in Jones County secured a 2% growth in local jobs. As a Telecommunication Account Management professional I received accolades for my design and implementation reporting standards unique to client needs for Discover Card, Chase Manhattan Bank, and Qwest Communications. Formal Education _______________________________________________________________________ Masters Certificate in Applied Project Management, Villanova University Masters Business Administration, St. Ambrose University Bachelor of Arts in English with a minor in Business Administration, Mount Mercy College Professional Development and Community Involvement _______________________________________ Risk Management Academy,, Pearson Project Management Academy Project Management Scheduling Academy, Pearson Project Management Academy SQL reporting, New Horizons Skills Advantage Gold Level Certification, Iowa Workforce Development Synchronist Software Training, Synchronist Corporation Lumens Software Design and Implementation, Augusoft Junior Achievement Classroom Volunteer The Workplace Learning Connection Advisory Council

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Professional Experience __________________________________________________________________ Senior Project Manager: Pearson, 2014/2016 Key Responsibilities and Accountabilities: Create actionable customer requirement documentation and reporting guidelines that provided clear direction, goals, and trackable evidence for the successful launch and ongoing testing requirements for the PARCC program. Manage special projects for the Vice President including reporting, presentation development, and customer liaising. Operated risk management for cutting edge program, testing 3­12 grade manage and language arts across 11 state consortium. This position reports to Vice President of National Services and the PARCC Program Director. Key Achievements: Reduced risks 60% and increased customer satisfaction by identifying cost saving process and actions in customer service delivery. Coordinated overall timetable project scope identifying key actions for year one delivery for presentation allowing Senior Management visual viewpoint of the different components of the project and how divisions contributed to the successful implementation. Developed monthly financial report to identify risk cost, rework, and project overrun cost. Director of Operations ­ Continuing Education: Kirkwood Community College, 2007/2013 Key Responsibilities and Accountabilities: Provide operational leadership for the Continuing Education division. In this position I was responsible for coordinating special projects, overseeing daily financials, creating and monitoring strategic budgets, and reporting key performance indicators and audit submissions. In addition I was responsible for managing all division and college wide delivery systems, the capital resources required to support the division programs, and the facilities within which the division programs operated. Provide administrative oversight to the Transportation Business Unit spearheading new program development, driving revenue growth, and expenses management, while achieving enrollment and customer satisfaction benchmarks. This position reports to Vice President of CE&TS and Manages 8 direct reports and 50 indirect reports. Key Achievements: Drove a 20% increase in web registrations resulting in a net revenue growth of 7% through my research, design, and implementation of a division wide software that allowed the division’s programs, customers, and financials to be integrated and accessible for all levels of staff. Created 100+ standard operating procedure templates and documents for all areas of the Continuing Education Division. Including process surrounding state regulations and yearly financial audits. Implemented 20 Key Performance Indicators and designed the data and reporting standards to provide monthly data with historical comparison analysis for all levels of the institution. Increased enrollments by 125% over five years within the Transportation Business Unit ­ leading to a yearly revenue in excess of $4 million.

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Executive Director: Jones County Economic Development, 2005/2007 Key Responsibilities and Accountabilities: Designed entrepreneurial related programs to fund, support, and promote the growth of entrepreneurship within a rural setting. Implementation of targeted marketing initiatives to promote Jones County as a destination to live work and play. This position reports to the Board President and the elected members of the Board of Directors Key Achievements: Researched and wrote 20+ grant applications that were authored with the purpose of enhancing organizational programs, building community assets, and creating feasibility for continuing work in nonprofit areas of Jones County. Aggressively built collaborative partnerships with resources locally, regionally, and nationally to strategically position Jones County for economic growth. My contributions in Jones County secured a 2% growth in local jobs. Senior Associate Business to Business: Lil Drug Store Products, 2004/2005 Key Responsibilities and Achievements: Design reports and provide analytical data based on customer response information. Develop and maintain database and reporting information for all levels of the organization. Liaison between procurement, finance, marketing, and sales Rated exceptional by numerous Fortune 500 companies for my work as their Account Contact in project design and implementation; as well as overall customer management and profitability Senior Account Manager: APAC Customer Service, 2000/2004 Key Responsibilities and Achievements: Customer relations including client presentations, budget maintenance, and contract management. Database/report design and management tailored to the specific needs of each client Designed and implemented reporting standards unique to client needs for Discover Card, Chase Manhattan Bank, and Qwest Communication. Operations Manager: VHx, 1998/2000 Key Responsibilities and Achievements: Financial analysis with contract design, vendor enforcement, and collections management Data reporting design, implementation, and management Noted for showing initiative in establishing a system to successfully track state and federal regulations and company compliance