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ReferenceGuidefor Associates

Introduction and Objectives

IntroductionThe RBC Career Launch Program provides recent college and university graduates with an opportunity to learn from and work alongside RBC employees, gaining a wide range of experiences – from sales and service in retail banking to on-the-ground community involvement and exposure to the wide variety of roles found in a large corporation today. The combination of practical hands-on business experience with learning, development and mentorship serves to bridge the gap between school and career life, helping to put youth careers on the fast track.

This guide has been designed to provide you with information and resources to help set you up for success during this unique twelve-month developmental experience.

Objectives of the ProgramAs a Career Launch Associate, you will benefit from this program by gaining the following:

• Relevant work experience in retail banking that provides afoundation for how RBC’s purpose “helping clients thrive and communities prosper” comes to life on a daily basis

• Exposure to the wide variety of business areas in large organizations today such as marketing, human resources, finance, operations and regional offices

• Experience in making a difference in our communities through involvement with not-for-profit organizations

• Core practical business and interpersonal skills such as collaboration, critical thinking and communication through a robust learning and development program and dedicated mentorship to support you

• Relationships and access to a network of peers and aspiring professionals that provide a foundation for your career

Time in Role vs. Time Learning • An essential component of this program and

foundational experience is personal development. You will be required to dedicate a percentage of time to your development. This chart references the time allocated to learning by each week:

Rotation Three: Take it to the Next Level

• Provide project-based support within one of RBC’s broad-based business areas, such as Marketing, Human Resources, Finance, Risk, Operations, and Regional Offices, and participate in business development activities.

You will have the opportunity to immerse yourself in a variety of roles gaining diverse business experiences through the following three rotations:

Work Experience

Rotation One: Learn the Ropes

• Learn foundational sales and service skills, and contribute value to both clients and branch objectives while working in RBC’s retail banking branch.

Rotation Two: Help the Community

• Gain exposure to the operations of a partnering charitable organization, and apply practicalbusiness skills to help enrich local communities.

100%

0-6 weeks

80%

20%

7-52 weeks

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Reference GuideAssociate Road Map - Year at a Glance

The Associate experience outlines a robust work and learning experience.

If you require additional support, or have any questions, please contact:

careerlaunch@rbc.com

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Learning Experience

Reference Guide

Learning Activities The learning activities have been tailored to meet your needs and will bridge the gap from school to workplace. Emphasis will be placed on virtual development and skill building, leveraging technology and collaboration tools to enable you to connect with each other and support community development, building networks and valuable relationships that extend beyond work boundaries. Throughout the year-long program, you will share experiences and complete a bundle of professional development courses, business cases, and virtual simulations. A final learning event will be provided where you can come together with your peers and demonstrate your new skills and capabilities in a specific business challenge.

This blended learning approach consists of: formal learning, coaching and feedback and experience-based development.

10% of your learning and development will occur through formal learning. Formal learning includes: live courses, web-based events and self-study and provides new perspectives and ideas, and

exposes you to new thinking models and experiences. Formal learning is what we typically think of when we think of “training

and development” in an organization.

20% of your learning and development will occur through feedback and coaching. Feedback and coaching can

occur both formally and informally, and can arrive from managers, co-workers, clients and mentors. Regardless

of who gives it, or how it is given, feedback and coaching helps provide insight

into your strengths in your role, and opportunities to continue your development

in areas of opportunity.

70% of your learning and development will occur through experiential learning. Experiential learning encompasses any learning or development which occurs through on-the-job experiences, tasks

and problem solving.

Associates will partner with an internal resources group NextGen member for support throughout the experience. This will be a one-to-one mentorship, beginning the second month and continuing for the full duration of the program.

This objective of the mentorship program is to: • provide an opportunity to gain broader perspectives about

the organization, its values, expectations and key behaviours• gain exposure to various business groups and professionals• receive relevant and timely career insights

With a focus to build organizational awareness, enhance business relationships and networks and enhance career management skills, associates will meet a minimum of one hour per month, face to face or virtual if required.

Please refer to the Mentorship Guide, located on RBCNet > RBC Connect > Career Launch for further information. Refer all questions to: careerlaunch@rbc.com

Mentorship

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Career Launch Manager • Associate’s dedicated manager will meet monthly

to review progress• Maintain periodic communication with Local

Managers and Mentors• Gather feedback on Associate’s progress and

program overall

Local Manager • Provide guidance and support to the Associate• Enable Associate’s learning and development• Conduct progress review at midpoint and

endpoint of rotation

Client Advisor Facilitator – First Rotation • Onboard and train for the Client Advisor role• Liaise with the Local Manager to arrange workplace

learning activities and review Associate performance• Meet with Associates weekly and review progress• Provide ongoing coaching and support

Associate • Embrace rotational experiences and contribute to the team and business.• Complete all required individual and team learning offerings

and scheduled events• Participate in information sessions • Engage in progress review sessions• Actively participate in the Mentorship program • Share formal and informal feedback

Workplace Mentor – First Rotation• Act as a skilled advisor to the Associate within the Client Advisor training period• Guide Associates as they practice Client Advisor role tasks and develop

proficiency in the role• Provide timely and meaningful feedback to Associate, Client

Advisor Facilitator and Local Manager

NextGen Mentor • Manage and advance the mentorship relationship• Listen and provide balanced feedback • Share personal experiences and career-related insights• Model RBC key behaviours and values • Expose the Associate to business environment and day-to-day

opportunities and challenges

Roles and Responsibilities

Reference Guide

As Associates you will be reporting to the Manager, RBC Career Launch Program based in Toronto. On a day-to-day basis, you will also be assigned a local manager on the ground within each of the three work rotations.

The following describes the roles and responsibilities of you and each team member who will be supporting you in this experience:

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RBC is committed to enabling high performance and providing you with tools and resources to do your best every day. This includes: clarifying expectations, getting feedback and coaching, accessing resources to support learning, and recognizing and rewarding performance.

A successful year for a Career Launch Associate involves: • Providing a superior client experience • Developing relationships and collaborating with team

members and colleagues

• RBCNet (RBC Intranet) http://www.rbcnet.fg.rbc.com/

• My Learning & Career Located on RBCNet>Me & RBC>My Learning & Careerhttp://rbcnet.fg.rbc.com/meandrbc/

• Career Management Located on RBCNet>My Learning & Career>Career Management http://rbcnet.fg.rbc.com/meandrbc/cid-126219.html

• Making a positive impact by communicating clearly and convincingly• Demonstrating a basic understanding of business and financial concepts• Cultivating networks by proactively sharing information, ideas, and learning• Gaining professional development skills that can be applied to future

employment

Your Career Launch Manager will meet with you to review expectations of each work rotation. These expectations are outlined in the Progress Review document attached in the appendix.

Any additional feedback can be directed to careerlaunch@rbc.com

• RBC Connect (Collaboration Tool) https://connect.fg.rbc.com/welcome

• Human Resources HRSC @ hrsupport@rbc.com or 1-800-545-2555

• Technology Support (Online Support) http://itnet.fg.rbc.com/tsc_support/index.htm

Progress Review

Resources and Tools

Reference Guide

Providing coaching and balanced feedback to the Associate serves to build his/her capability, knowledge and overall performance. The following coaching and feedback process has been established to support the Associate during their internship:

Coaching and Feedback

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Associate MandateAPPENDIX A

Associate, RBC Career Launch Program; Job ID Level: PL 10

Primary resPonsibilities

rotation #1: Core Foundational sales & service experience

• Learn the necessary basic banking skills & knowledge• Respond to client-initiated contacts, delivering fast and

efficient service, assisting with financial transactions suchas deposits, withdrawals, cheque cashing/ordering, andbill payments

• Resolve problems at first point of contact where possibleand refer to more complex situations to senior officers

• Look for sales opportunities with all clients and refer toappropriate internal officers

• Adhere to compliance routines in carrying out transactions• Complete learning modules based on providing client

advice & solutions

• Complete modules that build business development skills• Progress through personal development learning plan

rotation #2: Corporate Citizenship

• Represent RBC in a positive and professional mannerthroughout the voluntary secondment, by adhering toRBC’s key behaviours and code of conduct

• Provide dedicated support to the team and the initiativeswithin the charitable organization

• Deliver positive results as it relates to the requirements ofthe secondment

• Collaborate with partners to support the charity• Identify key learning takeaways• Progress through personal development learning plan

PUrPoseThe Associate of the RBC Career Launch Program leverages opportunities within the program to gain a first year career experience. The Associate is responsible to fulfill all components of the program and meet the expectations of the training and development requirements. They are accountable to provide superior customer service while in their client‐facing rotation and meet the requirements of their assignments in their second and third rotations. The incumbent models the RBC behaviours and represents RBC positively during their secondment with a charitable organization. The incumbent will also build relationships and networks throughout each of their work rotations.

rotation #3: Functional Placement or Core Foundational sales & service experience

• Learn and apply relevant skills to market ideas andinitiatives in the functional unit of RBC that the associate isplaced in

• Provide dedicated support the team and business unitand execute on given tasks

• Identify key learnings and takeaways• Collaborate with team partners• Complete personal development learning plan

Key orGaniZation relationsHiPs • Reports to: Manager, Career Launch Program/Assigned

Local Manager with each work rotation

• Business Partners• NextGen Mentor• Other Career Launch Associates

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Associate MandateAPPENDIX A

Associate, RBC Career Launch Program; Job ID Level: PL 10

Key CAPABILITIES

execution excellence

• Performs own job responsibilities with a commitmentto quality

• Asks for and gives supports as needed to achieve goals• Achieves team goals by working with others and

performing assigned tasks

• Resolves issues and delivers on commitments quickly• Escalates any issues that may result in unmet

expectations

Delivers Client service

• Has a good understanding of clients’ needs and buildslasting relationships with clients

• Advocates for RBC’s core service and product offerings• Provides excellent service and proactive advice to create

client value

• Works with RBC partners to respond quickly and directlyto requests from clients and escalates any issues thatmay result in unmet expectations

• Proactively seeks feedback from clients, colleagues andmanger/coach to ensure that expectations are being metor exceeded

Works Collaboratively

• Works to build strong relationships within own work team• Demonstrates understanding of colleagues’ roles and

responsibilities and impact of own work on others

• Helps colleagues deliver their objectives• Provides advice to colleagues

applies business Understanding to make sound Decisions

• Demonstrates a basic understanding of business andfinancial concepts and their implications for RBC

• Demonstrates understanding of the business context,cultural awareness, and how value is created

• Applies business and financial understanding to own work tomake good decisions

builds influence

• Demonstrates personal integrity• Builds trust and makes a positive impact (e.g., being open

and honest, representing interest of others, etc.)

• Demonstrates competence to others as it relates to own jobresponsibilities

• Presents information clearly and convincingly• Adjusts interpersonal communication style, according to

the audience

self-development

• Looks for opportunities to learn and expand ownknowledge

• Readily learns new concepts, leading practices,innovations and technologies relevant to own

• workDemonstrate openness to change by suggesting newideas as they relate to own job

• Shares knowledge and experience with peers

requirements

• University or college graduate• Excellent written and verbal communication skills• Team‐focused, collaborative and able to build relationships• Thorough with strong attention to detail• Committed to quality work and consistently meeting

task‐oriented goals• Highly organized and dependable• For Montreal only: Fully bilingual in French & English

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Progress Review: Rotation OneAPPENDIX BCAREER LAUNCH ASSOCIATE

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Progress Review: Rotation OneAPPENDIX BCAREER LAUNCH ASSOCIATE

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Progress Review: Rotation TwoAPPENDIX CCAREER LAUNCH ASSOCIATE

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Progress Review: Rotation TwoAPPENDIX CCAREER LAUNCH ASSOCIATE

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Progress Review: Rotation ThreeAPPENDIX DCAREER LAUNCH ASSOCIATE

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Progress Review: Rotation ThreeAPPENDIX DCAREER LAUNCH ASSOCIATE