2015 ncbfaa annual conference ncbfaa shippers association
TRANSCRIPT
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2015 NCBFAA Annual Conference
NCBFAA Shippers Association
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Emergence of Shippers Associations
• Shipping Act of 1984
• Ocean Shipping Reform Act
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• NVOCC direct contract with carrier
• Co-Load with potential competitors
• Shippers Associations
Shipping Methods
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• Shippers associations are required to be not-for-profit.
• Shippers associations are not immune from antitrust laws.
• Management of an association must be independent of the members.
• OTI License and Bond required for inclusion in contracts.
Operational Guidelines
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Established Working
RelationshipRealistic
Expectations Sponsors Members
Support
ASSOCIATIONSUCCESS
ASSOCIATION FORMATIONASSOCIATION FORMATION
CREDIBILITY
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Barriers to Success
• Potential members try to negotiate with the association.
• Protectionist issues - refusal to share information with
Association management.
• Potential members think they are too big or too small.
• Unskilled management company.
• Members that do not report shipments “fairly”.
• Benchmarking Rates.
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• Improve international market reach.
• Control carrier bid/bullet rate process.
• Provide leverage for rates.
• Supplement member’s staff.
• Provide framework for rate and assessorial updates.
Core Competence Of Management Co.
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Rate reductions – Market intelligence.
Multiple carrier weekly sailings.
Multiple options during critical peak sailings.
Improved visibility with the steamship lines.
Customer service at higher levels.
Access to multiple contracts with no exposure.
Quick reaction to accessorial changes.
Member is shipper of record for the carrier.
Members control the Association.
Refund of excess revenue.
Association Benefits
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Individual Savings Vary
• Location.
• Willingness to “think outside of the box”.
• How well members and their agents know their markets.
• How well members can project their requirements.
• How often we file member’s rate requests…that result in moving cargo.
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NCBFAA Shippers Association formed. Worldwide Logistics retained as management company.
Smaller NVO’s all in. Larger NVO’s support specific contracts.Assist members in confronting deregulation.
1999
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Rates go online through new partner CargoSphereLCL and LTL added to offerings
20022004
1999
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Improve operations and communicationsImprove CargoSphere interaction and contract visibility
Fine tune carriers and markets
2014200520022004
1999
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Major system updates 3Q that will improve response and presentation of our member’s shipping and billing
2014200520022004
1999 2015
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Why did we choose CargoSphere as a partner?
• Specialized supplier of technology for management of buy-side contracts and rates and sell side rates and quotations.
• CargoSphere is specialized just on needs of freight forwarders and NVOCC’s - regional and global.
• One of world’s leading providers with over 3,000 users in 46 countries.
• Founded in 1999 and serving the NCBFAA-SA since 2002.
• We have grown with CargoSphere
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Why use CargoSphere and what is its value?
• We enter our rates into CargoSphere and use CargoSphere to manage our contracts.
• We use the CargoSphere Rate Mesh to ‘share’ them with all members that have a CargoSphere system.
• The CargoSphere system is better than spreadsheet delivery• always current• always available• searchable and filterable• can be automatically used in quotes on CargoSphere quoting system
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Do you have to use CargoSphere?
• No, we can give you rates in spreadsheet form.
• Most members now use CargoSphere.• CargoSphere has over 3,000 active users• Over 6,000 contracts managed
• Reduces the time and increases the accuracy of quotes back to our members
• Reduces manpower required.
• CargoSphere has a special commercial offer for our shipper association members. Go to their booth to learn more.
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NCBFAASA 1999-2001
US IMPORT
US EXPORT
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NCBFAASA 2001-2005
US IMPORT
US EXPORT
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NCBFAASA 2005-2010
US IMPORT
US EXPORT
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NCBFAASA 2010-2015
US IMPORT
US EXPORT
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NCBFAASA CARRIER COVERAGE
MAERSK
CCNI
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NCBFAASA CARRIER COVERAGE
MAERSK
CCNI
YML
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NCBFAASA CARRIER COVERAGE
MAERSK
CCNI HANJIN
YML
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NCBFAASA CARRIER COVERAGE
MAERSK
CCNI HANJIN
YML OOCL
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NCBFAASA CARRIER COVERAGE
MAERSK
CCNI HANJIN
YML OOCL
NYK
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NCBFAASA CARRIER COVERAGE
MAERSK
CCNI HANJIN
YML OOCL
NYK
MARFRET
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NCBFAASA CARRIER COVERAGE
MAERSK
CCNI HANJIN
YML OOCL
NYK
MARFRET
COSCO
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NCBFAASA CARRIER COVERAGE
MAERSK
CCNI HANJIN
YML OOCL
NYK
ZIMMARFRET
COSCO
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NCBFAASA CARRIER COVERAGE
MAERSK
CCNI HANJIN
YML OOCL
NYK
ZIMMARFRET
COSCO SEALAND
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NCBFAASA EXPORTS
SOURCE: BROOKINGS INSTITUTE
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2009 2010 2011 2012 2013 2014
3,366
3,834 3,976 4,0383,943
4,276
FCL ACTIVITY
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2007 2008 2009 2010 2011 2012 2013 2014
82
97
102 99105
100102 103
MEMBERSHIP
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25%
33%
39%
3%
1 to 9
10 to 50
51 to 200
201 +
TEU PERCENTAGE SHIPPED BY MEMBER.
Chart illustrates that SA not dependent on large members for survival. Smaller companies are taking advantage of SA as NCBFAA envisioned in 1999.
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GLOBAL MARKET – MEMBER PERSPECTIVE Frustration over unstable rates – monthly GRI’s.
Constant increases squeezing member profits and straining customer relationships.
Congestion = lost business.
Carrier service levels are in a downward spiral.
Equipment availability.
Sufficient chassis.
Decline in Door Rates (SD) versus CY rates.
Lift capacity.
Terminal congestion.
Customer Service.
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CUSTOMER SERVICE SUPPORT
NCBFAASA fields an average of 200 emails per day.
60% rate issues.
Rate requests.
Rate lookup in CargoSphere and SA contracts.
30% problem solving.
Rating errors.
Space issues.
Securing equipment.
10% service information.
Routing look up.
Transit time.
Carrier announcements.
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MAINTENENCE
NCBFAASA signed 575 contract amendments during 2014.
Constant Monitoring of carrier contracts for updated GRI’s and surcharges.
Continuous updating of rate sheets.
Continuous updating of CargoSphere.
Carriers require updated OTI - Bond and notification on expired or revoked bonds.
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PARTNER PROGRAMS
LCL Partner - Carotrans
LTL Partner - Landstar
Online Rates - CargoSphere
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KEEPING IT COST EFFECTIVE
Container fees have not increased since NCB was introduced in 1999.
Membership dues – tiered $$$ levels based on employees.
NCB operates on very thin margins
Balancing of providing quality customer service vs controlling rate shopping
Any NEW first year member can join for 1 year for $100
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WHAT DO WE DO
Keep Shipping simple.
Use NCBFAASA contacts to resolve carrier issues.
Provide Alternative pricing to your existing portfolio of carrier contracts.
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WHY MEMBERS USE NCBFAASA
Provide customer service that is lacking from the steamship lines.
Help members avoid the aggravation of contract maintenance.
Access to competitive rates without signing your own contract.
Ability to access online rates via CargoSphere.
Low cost to use NCBFAASA contracts.
Market information.
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Q&A FOR YOURSHIPPERS
ASSOCIATION