HUMAN

SERVICES

Implementing Our Vision and Mission

VISION Human Services strengthens the quality of life

of Bloomington citizens by addressing relevant

community issues through its expertise, resources,

and partnerships.

MISSION To assure human services needs are met

through the engagement of Bloomington residents.

Target Populations

• People with Disabilities

• Older Adults Age 50+

• Immigrant and Refugee Individuals and Families

• Multi-Cultural Individuals and Families

• Children, Youth and Families with Low-Income

• Individuals and Families who are Homeless

Supporting Citizens

15,091 citizens were provided information, referral and support, through walk-ins, calls and community booths.

Served at Creekside Community Center

16,905 noon meals for older adultsMonday – Friday 11:30 a.m.– 12:30 p.m.

34,528 Loaves & Fishes evening mealsMonday – Friday 5:30 – 6:30 p.m.

Eating Healthier

• Buyer’s Club - 323 mini-market sales including produce, pasta, nuts, etc. * This program ended April 1, 2016

• Fare For All - 1,708 people were served at this collaborative food buying program which enables people to save up to 40% on groceries

• Optage Frozen Meals - 14,256 meals delivered annually

• Share in the Feast - 154 People attended Share in the Feast, a collaborative holiday meal program with the faith community

Providing Food to the Community

As We Age

Programs for Ages 50+

• 85 programs

• 18,388 duplicated participants

Transportation• 154 one-way trips for older adults

and people with disabilities. *Program discontinued as of April 1, 2017.

Connecting with the Community

Community Programs & Events

23 programs

5,403 participants

• Activities: Live Well Expo, Kite Day, Older Americans Month and Veterans Day and 50th

Anniversary Vietnam Veterans Commemorative Partnership

• Support Human Rights Commission: Diversity Day, Black History Month, International Day of Peace, Heritage Days and American Indian Heritage month

In 2016, 279 volunteers assisted in the community to provide support for services operated by the Human Services Division

This equates to

• 30,877 hours totaling

• $778,100 value-added service

When We Give Back

Creekside Community Center

Regular business hours: 8:00 a.m. – 7:30 p.m. Monday - Friday

This public facility is available for rental 7 days a week, 24 hours a day to Bloomington citizens.

• $108,171 rental revenues received in 2016• 125,000 duplicated visitors annually.• 1,066 rental meetings accounted for 22,430 visitors to the center.

Services include meeting room spaces with integrated technology, commercial kitchen, notary services, free Wi-Fi, library.

The facility houses the Bloomington senior programs, community events and leases space to (2) local/regional human service agencies.

Contractual Partnerships

• Over 70 contract agencies that provide

education, human services, food, financial

assistance, legal assistance, older adult services,

translation services and citizen engagement.

Examples: Bridging, Cornerstone, Oasis for

Youth, VEAP, Loaves and Fishes & HomeLine

Americans with Disabilities Act (ADA)

• Provides oversight on facility and program

access. Provided 15 citizens with information to

address complaints on accessibility.

Educating and Advocating for Equality

• Appointed by the City Council to aid and advise in insuring equal opportunity for all citizens• 9 members (7 adults and 2 youth)

• Action plan categories in work plan include• Cultural Competence• Equality• Leadership• Public Relations

• 11 complaints/inquiries were received and processed.

Human Rights Commission