2015 conference: association of administrative professionals new zealand inc conference theme:...
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2015 Conference:Association of Administrative Professionals New Zealand Inc
Conference theme: Building Business Acumen
Learning is a journey, not a destination …
Kay Strang
Administration Manager, Canterbury District Health Board31 July 2015
What do I do …
our patients get the right care and treatment, at the right time, in the right place
take the noise away from clinicians - so they can focus on caring for the patient
and I work with administrators (and their managers) to ensure they have the skills to do their job.
Improve and standardise admin processes so:
What we want to be …
Be acknowledged as a
world-class administrative service…within the next 3 to 5 years
Building business acumen
It’s not enough to be working in the business, we need to have a better sense
of what the business is about as well
1. Recap of business acumen2. Where professional development fits in
Business acumen
It’s what you know about the business … and how you act upon (implement)
what you know
What is business acumen?
• Learning the business of the business– understanding how a business operates– how a business makes its money (or if non-profit –
how it gets its funding)– your role in that process.
Quiz
What do you know this week, that you didn’t last week about:
1. your organisation?
2. your customers?
3. one of the top leaders in your field or profession?
4. trends that may affect your organisation’s business?
e.g. economic, social, cultural
5. learned a new skill to help you be more effective in your role?
Useful resources
• http://www.aapnz.org.nz• http://executivesecretary.com/• http://allthingsadmin.com/• http://www.practicallyperfectpa.com/• http://officedynamics.com/• http://alibrown.com/• http://www.toastmasters.org.nz/• https://www.ted.com/playlists/171/
the_most_popular_talks_of_all
Five-ways to develop your business acumen
4. Develop your personal advisory board
http://www.vibeshifting.com/1518-how-to-create-a-personal-advisory-board/
A planned approach to learning
1. Identify your learning needs
Learning needs are usually identified with your manager or professional lead:•when setting your performance objectives•when you need to perform new tasks that require new skills and knowledge, and•when you need to perform more effectively in your role.
A planned approach to learning
2. Prepare a Development Plan
Once you have identified what learning you're going to docomplete a Development Plan with your manager or professional lead. See handouts: Development Plan and tips on Writing Smart Objectives
A planned approach to learning
3. Select a learning option
There are many ways to develop your skills and knowledge e.g.•on the job learning•coaching http://education.qld.gov.au/staff/development/performance/resources/readings/grow-coaching-questions.pdf•formal learning etc.
You may have your own ideas on how to learn what you need to know.