2014 mayor's roundtable presentation

8/12/2019 2014 Mayor's Roundtable Presentation

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Mayors Roundtable:

Citizen Satisfaction Survey Results

June 12, 2014


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Meeting FormatHosted by Community Affairs Commission (CAC)

Introduction

Citizen Survey Results Discussion

Wrap-up


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Agenda

Methodology

Major Findings

City Services

Neighborhood Integrity

Benchmarking

Policy Questions

Conclusions


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Methodology

Address-based-sample of 2,850

545 questionnaires were completed

183 telephone responses

171 Web responses

191 mail responses

Margin of error +/- 4.19%


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How can 545 responses be enough?

Sample Size Proportion Table

Population Representative

Sample

Margin of

Error

500 200 +/-5.4%

800 300 +/-4.5%

1,000 300 +/-4.7%100,000 500 +/-4.4%

100,000 800 +/-3.5%

48,566 545 +/-4.19%


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How can 545 responses be enough?

Goal was a 95 percent confidence level

This level of confidence requires a sample size large

enough that if the same survey were conducted 100

times with a random sample, only five of thesurveys would be expected to yield results outside

the margin of error.


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Responses by District


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Respondents by Age

18%

55%

27%

-10%

0%

10%

20%

30%

40%

50%

60%

18 to 45 46 to 70 71 or older


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Plan on Remaining in Bedford

91.8%

8.2%

0%

20%

40%

60%

80%

100%

Yes No


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Recommend Bedford as

Good Place to Live94.9%

5.1%

0%

20%

40%

60%

80%

100%

Yes No


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City Service Satisfaction Rankings

Range: 98.5% to 66.8%


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90+% Ranking of Excellent/Good

98.5%97.6%

97.1%

93.3%92.4%

91.7%

80%

100%

Fire Ambulance Library Trash Police Sewer


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Sewer Service


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80+% Ranking of Excellent/Good

89.3% 88.4%83.2% 81.9% 80.5%

0%

20%

40%

60%

80%

100%

Animal Ctl Recycling Storm Water Water Pressure Parks


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66.8+% Ranking of Excellent/Good

79.0% 77.0% 76.7% 75.0%

66.8%

0%

20%

40%

60%

80%

100%

Rec Programs Code Compliance Water Quality Rec Facilities Street Maint


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Water Quality


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80+% Ranking of Excellent/Good for

Control of.

90.2% 88.5% 86.7%83.2% 81.7%

0%

20%

40%

60%

80%

100%

Dead Animals Stray Animals DrainageProblems

Junk Vehicles Litter


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Junk Vehicles


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70+% Ranking of Excellent/Good for

Control of.

76.8% 74.9% 73.7%

0%

20%

40%

60%

80%

100%

Vehicles in Yards High Grass Deteriorated housing


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59.8+% Ranking of Excellent/Good for

Control of.

67.3% 66.1% 65.1%

59.8%

0%

20%

40%

60%

80%

100%

Potholes Lack/disrepair ofsidewalks

Junk/debris in Yards Fences in Disrepair


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Feeling Very Safe in Neighborhood


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Fences in Disrepair


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Overall, the citizen satisfaction survey

provided very positive results. Yet as

a city we want to strive to be great in

all the services we provide.


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Quality of Life

93.2%

85.8% 85.6%

89.5%

80.0%

82.0%

84.0%

86.0%

88.0%

90.0%

92.0%

94.0%

Bedford Metroplex Tarrant County Metroplex Suburb

Excellent/Good


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Park Satisfaction

80.5%

83.9% 83.1%

87.5%

76.0%

78.0%

80.0%

82.0%

84.0%

86.0%

88.0%

90.0%


Excellent/Good


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Water Pressure Satisfaction

81.9%

86.1%

86.3%

88.3%

78.0%

80.0%

82.0%

84.0%

86.0%

88.0%

90.0%


Excellent/Good


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Recreation Program Satisfaction

79.0%

76.9% 76.3%

81.9%

73.0%

74.0%

75.0%

76.0%

77.0%

78.0%

79.0%

80.0%

81.0%

82.0%

83.0%


Excellent/Good


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Code Compliance Satisfaction

77.0%

74.4%

75.9%

78.5%

72.0%

73.0%

74.0%

75.0%

76.0%

77.0%

78.0%

79.0%


Excellent/Good


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Street Maintenance Satisfaction

66.8%

61.6%62.2%

66.6%

59.0%

60.0%

61.0%

62.0%

63.0%

64.0%

65.0%

66.0%

67.0%

68.0%


Excellent/Good


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Changes to Make Bedford a Better

Place to Live

Parks/Rec

Businesses

City services

Code comp/upkeep

City govt/comm

Housing/schools

Roads

Police

0% 2% 4% 6% 8% 10% 12% 14% 16%

Taxes/use of funds/debt


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Investing city resources to develop

new businesses

Support, 93.7%

Oppose, 6.2%


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Banning texting while driving

Support, 92.5%

Oppose, 7.5%


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Investing city resources to revitalize

existing commercial areas

Support, 91.9%

Oppose, 8.2%


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Banning smoking in restaurants

Support, 87.1%

Oppose, 13.0%


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Investing city resources to bury utility

wires on major streets

Support, 86.9%

Oppose, 13.1%


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Banning smoking in parks

Support, 72.1%

Oppose, 27.9%


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Investing city resources to pursue mass

transit options

Support, 67.7%

Oppose, 32.3%


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Conclusions/What Next?


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Conclusions/What Next?

Overall very good results but identified

opportunities for improvement

Staff will be incorporating survey data into

performance measures

Council/staff will use data to guide

Budget decisions

Service delivery

Policy formulation

2014 mayor's roundtable presentation

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