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Page 1: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 2: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 3: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

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Page 4: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

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Page 5: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 6: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 7: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 8: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 9: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 10: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 11: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 12: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 13: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 14: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 15: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 16: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 17: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 18: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 19: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 20: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 21: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 22: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 23: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 24: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 25: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 26: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 27: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 28: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 29: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 30: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 31: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 32: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 33: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 34: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 35: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 36: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 37: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 38: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 39: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 40: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 41: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 42: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 43: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 44: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 45: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 46: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

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Page 47: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 48: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 49: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 50: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

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Page 51: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 52: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 53: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 54: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 55: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

Page 56: assets1b.milkeninstitute.org · 2014-07-10 · Title: Delivering Happiness: A Path to Profits, Passion, and Purpose Author: Tony Hsieh, CEO of Zappos.com Created Date: 9/24/2010 7:49:35

EVISED STUDYB P A - C Hsieh

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Deriving the Economic Impact of Derivatives - Milken …assets1b.milkeninstitute.org/.../PDF/Derivatives-Report.pdf · use these derivatives report ... Derivatives are financial

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DNA · Ifyou get the Culture right, the other stuff will take care of itself. _ Tony Hsieh, CEO –Zappos.com. Culture eats Strategy for Breakfast Everyday ! “ If you do not manage

ZAPPOS.COM Kelly Thomas 05.20.2013 Bus 550 Case Study

Copyright by Pei-Hsuan Hsieh 2004

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Zappos.com 2009 Clothing, Customer Service and Company Culture€¦ · Zappos.com 2009: Clothing, Customer Service, and Company Culture Monica Garcia, Amy Perry, Jerry Holifield TheCaseSolutions.com

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MING HSIEH INSTITUTE Ming Hsieh Institute - Ming Hsieh Department of Electrical … · 2020. 1. 24. · fields within electrical and computer engineering. MHI 2018-19 PhD SCHOLARS

The Ming Hsieh Institute - Research

Building a Brand that Matters Tony Hsieh - CEO [email protected] Twitter: @zappos Underground 5 February 21, 2009