2014-03 heritage heresy - trenduri strategie consum 2014.pdf

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    HERITAGE HERESYWhy 2014s heretical consumers view nothing as sacred.

    trendwatching.comMARCH 2014 TREND BRIEFING

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    DEFINITION

    HERITAGE HERESY: Rising numbers ofconsumers are embracing brands that

    play with, subvert and even explode their

    own heritage.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 2

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    3. CLEAN SLATE COMPETITION

    1. BRAND BAGGAGE

    2. NEW NORMAL

    4. TUMBLURRED LINES

    5. NOT-SO-VIRGIN CONSUMERS

    Consumers are flocking to brands without history or heritage.

    Brand heritage becomes brand baggage.

    Ready for post-demographic consumerism?

    Whose brand is it anyway?

    New markets, new mindsets, new heresies.

    DRIVING THIS TREND:

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 3

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    BRAND BAGGAGEBrand heritage becomes

    brand baggage.

    1

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 4

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    The majority of people worldwide wouldnt

    care if 73% of brands disappeared tomorrow.

    - Havas, June 2013

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 6

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    Consumers are embracing brands

    that drop the Our brand must always

    and Our brand must never and do

    the Unthinkable.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 7

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    October 2013 saw Mot Hennessylaunch two varieties of sparkling wine made at vineyards in the Nashik region of India.

    The wines are more affordable than the brands Brut Imperial Champagne which is subject to heavy import taxes.

    HERITAGE = Made in France.

    Mot Hennessy

    HERESY = Made in India.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 8

    http://www1.mhusa.com/login.aspxhttp://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresyhttp://www1.mhusa.com/login.aspx
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    November 2013 saw LVMH-owned Mot & Chandonunveil vending machines in British department store

    Selfridges, selling miniature bottles of Champagne.

    HERITAGE = Luxury.

    Mot & Chandon

    HERESY = Mass.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 9

    http://www.moet.com/prehomehttp://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresyhttp://www.moet.com/prehome
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    NEW NORMALReady for post-demographic

    consumerism?

    2

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 11

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    Traditional demographic segments are becoming everless useful.

    Fueled by growing choice and freedom, consumers are

    ever more diverse and unpredictable. Meanwhile, a

    global culture sees consumers from nine to 90, from

    Chicago to Bangkok, lust after the same smartphones,

    eat the same sushi, and wear the same sneaker

    brands.

    NEW NORMAL

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 12

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    Enter POST-DEMOGRAPHIC CONSUMERISM, andthe embrace of brands* that cater to universal (and

    complex) needs and wants, rather than constructed

    (and limited) identities.

    NEW NORMAL (CONT.)

    * Were referring here to global mega-brands. Of course there will remain

    endless opportunities for smaller, niche brands to target a core audience and

    exclude the rest.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 13

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    Consumers dont live in demographic

    silos anymore. Neither do smart brands.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 14

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    In October 2013 low cost carrier flydubailaunched business class seating across their fleet. Business class seating

    is equipped with touchscreen TVs, and travelers are offered priority check, lounges and 3-course meals.

    HERITAGE = Economy.

    flydubai

    HERESY = Business.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 15

    http://www.flydubai.com/http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresyhttp://www.flydubai.com/
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    Heretical Question 2:

    Where does your brand heritage clashwith consumer needs/desires?*

    How would your offering look if you

    adapted it to serve that need/desire?

    * For example, if your brand is built around exclusivity, it clashes with the consumer desire for easy access.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 16

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    CLEAN SLATECOMPETITIONConsumers are flocking to brands

    without history or heritage.

    3

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 17

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    Unlike established often tainted brands, startup

    CLEAN SLATE BRANDS often better embody the values of

    contemporary consumers: storied, responsive, accessible,

    sustainable, ethical.

    Whats more, the sheer volume of innovation, in every

    sector, means a host of new (and more relevant and

    simply better) solutions than those from legacy

    competitors.

    As for barriers to trusting new brands? Theyve fallen

    away in a marketplace of total information and perceived

    accountability.

    CLEAN SLATE COMPETITION

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 18

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    Worldwide, 40% of consumers say they do not

    wait until a new innovation has proven itself

    before they will purchase it.- Nielsen, January 2013

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 19

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    Consumers are looking to established

    brands to disruptthemselves.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 20

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    In September 2013 BMW announced that it would roll out its electric vehicle sharing program DriveNowto more US

    cities. DriveNow is widely held to be BMWs answer to car access startups such as Lyft and RideShare.

    HERITAGE = Exclusivity.

    BMW DriveNow

    HERESY = Open access.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 21

    https://us.drive-now.com/http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresyhttps://us.drive-now.com/
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    In September 2013, the international hotel chain Marriott announced the extention of Workspace on Demand. The

    initiative allows any consumer not only hotel guests to book deskspace at a Marriott hotel lobby.

    HERITAGE = High-end hotel.

    Marriott & LiquidSpace

    HERESY = Coworking space.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 22

    http://www.workspaceondemand.marriott.com/http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresyhttp://www.workspaceondemand.marriott.com/
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    September 2013 saw Chinese luxury brand Shang Xiaopen its rst store in Paris. Shang Xia is backed by French fashion

    house Herms. Its two stores in China sell clothing, jewelry and furniture inspired by Chinese culture and design.

    HERITAGE = Paris fashion.

    Shang Xia

    HERESY = Shanghai fashion.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 23

    http://www.shang-xia.com/enhttp://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresyhttp://www.shang-xia.com/en
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    Heretical Question 3:

    Who are your CLEAN SLATECOMPETITORS, and what can you

    learn from them?

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 24

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    TUMBLURRED LINES

    Whose brand is it anyway?

    4

    Image via Adbusters

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 25

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    Consumers have been busy creating a never-ending

    stream of brand heresies of their own.

    Just a glimpse at Tumblr, Instagram, YouTube and

    Facebook will bear witness to how consumers both

    participate in (or are at the very least observers of) the

    remixing, hijacking, copying and redening of brands,and their products and services.

    TUMBLURRED LINES

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 26

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    One way for brands to regain the

    attention of (creative, culturally aware)

    consumers in 2014? Get creative, playful

    and even subversive with their own

    history and heritage.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 27

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    October 2013 saw Versace launch a collection designed by British-Sri Lankan recording artist M.I.A.. The M.I.A x

    Versace Versuscollection is based on Versace copies found in Londons street markets.

    HERITAGE = Closed/elite.

    Versace

    HERESY = Open/democratic.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 28

    http://us.versace.com/versus/mia-for-versus-the-look/1600200,en_US,sc.htmlhttp://us.versace.com/versus/mia-for-versus-the-look/1600200,en_US,sc.htmlhttp://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresyhttp://us.versace.com/versus/mia-for-versus-the-look/1600200,en_US,sc.htmlhttp://us.versace.com/versus/mia-for-versus-the-look/1600200,en_US,sc.html
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    Heretical Question 4:

    What are (creative, subversive,culturally-aware) consumers doing

    to your brand online?

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 29

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    NOT-SO-VIRGINCONSUMERS

    Bringing new expectations.

    5

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 31

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    Heritage has been a reliable global export for many

    established brands.

    Next: the continued power shifts in the global economy

    will overturn sacred brand cows.

    Eager-yet-aware, younger-yet-experienced, wealthy-yet-

    irreverent emerged market consumers tastes will matureand evolve. These consumers will turn away from the

    tired brands their parents lusted after, and towards fresh

    and exciting brands that enter unchartered waters with

    their products, services and campaigns.

    NOT-SO-VIRGIN CONSUMERS

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 32

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    60% of Chinese luxury consumers are aged

    20-39, compared to just 38% in Western Europe.

    - Roland Berger, October 2012

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 33

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    60% of Chinese millennials feel they have

    more in common with young people in other

    countries than with old people in China.- JWT, September 2013

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 34

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    In Brazil during April 2013, Mercedes-Benz launched a video campaignfor its new A-Class car model, soundtracked by

    Federated MC and the Leleks hit song Passinho do Volante. The funk hit has its origins in Brazilian slum culture.

    HERITAGE = Elite culture.

    Mercedes-Benz

    HERESY = Mass culture.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 35

    http://www.youtube.com/watch?v=4TRSaBd1VMohttp://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresyhttp://www.youtube.com/watch?v=4TRSaBd1VMo
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    In November 2013 shampoo brand Pantene launched its Labels Against Womenadvert in the Philippines. The ad

    highlighted workplace sexism. In December 2013 Pantene announced they would also air the ad in the US.

    HERITAGE = Glamor.

    Pantene

    HERESY = Politics.

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 36

    http://www.youtube.com/watch?v=kOjNcZvwjxIhttp://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresyhttp://www.youtube.com/watch?v=kOjNcZvwjxI
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    IMPLICATIONS & NEXT

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 38

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    Of course, for every brand that should dive headlong

    into HERITAGE HERESY, there will be another that would

    benet from remaining sacred and unchanging.

    The trick is knowing which side of the line you fall on.

    HERITAGE HERESY VSHERITAGE HOMAGE

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 39

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    FIVE HERETICAL QUESTIONSIf youre ready to run with this trend (and you should at least consider it!), then dont forget the ve

    heretical questions:

    Who are your CLEAN SLATE COMPETITORS?

    What BRAND BAGGAGE can you drop?

    Where does your brand heritage clash with consumer needs/desires?

    What are consumers doing to your brand online?

    How could your brand excite younger, sophisticated, affluent consumers inemerged markets?

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 40

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    GO APPLY!

    Try capturing your answers to these questionsusing our Consumer Trend Canvas tool:

    www.trendwatching.com/trends/consumertrendcanvas

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 41

    http://www.trendwatching.com/trends/consumertrendcanvashttp://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/consumertrendcanvashttp://www.trendwatching.com/trends/consumertrendcanvas
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    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 42

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/consumertrendcanvas
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    Nothing (about your brand ;) is sacred!

    AND REMEMBER...

    HERITAGE HERESYwww.trendwatching.com/trends/heritageheresy 43

    NOW

    http://www.trendwatching.com/trends/heritageheresyhttp://www.trendwatching.com/trends/heritageheresy
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    Join the 250,000subscribers who receive

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