2013 - drake training...• hospitality • welfare and community • local government ... all skill...

G R O Wy o u rP OT E N T I A L

Drake Training National Course schedule

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GROW YOUR EMPLOYEE POTENTIAL

Statistics show that almost 80% of employees are considering leaving their organisation this year – and a salary increase won’t necessarily ensure you retain them.

An employee feeling valued and challenged by their company is just as satisfied with their job as they would be if it were only about their paycheque.

When your staff are engaged and motivated, they will be a more productive, responsive and passionate workforce. This in turn leads to an increase in your bottom line.

Drake is in the ‘people’ business. We specialise in solving your human capital issues – anywhere, anytime.

Business today is more competitive than ever. Let Drake give you an unfair advantage.

We offer:• Professional development training programs (both online and classroom)

• Leadership development

• Team building profiles

• Behavioural assessments

• Performance management

• Safety training programs and technology

• Global and local recruitment for those hard-to-fill roles

• Six Sigma and Lean training

• Workforce planning

• And much more!

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WHAT WE DO

Our flexible delivery options allow clients to choose a training solution that suits their timeframe, budget and requirements. Clients can attend a publicly scheduled class, arrange for a private course, complete their course online, or even receive one-on-one coaching.

Our capability to deliver an end to end training solution, ensuring quality outcomes and client satisfaction, enables us to work across industry sectors and varying job roles.

Drake offers these solutions through:

• Public Courses

Training programs listed in the course schedule are conducted at a venue organised by Drake Training and open to the general public to attend at the recommended retail price.

• Private Courses

Drake Training coordinate the venue and facilitator to conduct a course specifically for the client.

“Drake Training’s approach from planning through to delivery was first class... The courses delivered by Drake Training will form part of the City of Melbourne’s overall learning and development offering for new and existing employees into the future. The City of Melbourne are looking forward to working with Drake Training in 2013.”

Learning and Development Consultant | Corporate Planning and Learning City of Melbourne

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• Onsite Training at Client Premises

Drake Training will coordinate a facilitator to conduct the selected course at the clients premises. This is often the most cost effective delivery of learning outcomes.

• Customised Training

Drake Training can create and deliver courseware tailored to the specific business needs of each client.

• One-on-One Training

Drake Training will coordinate a facilitator to conduct a one-on-one training session for an individual at the clients premises.

• Online Training

Drake Training offers its clients the convenience of e-learning with a range of desktop, compliance, professional development and accredited courses to choose from. This is most appropriate for remote and mobile workforces.

• Consulting Services

Our facilitators are also specialised consultants. Conducted within clients premises, the consulting services range from roaming the floor training to assisting with creating databases, spreadsheets and advanced documents.

Leadership and Management DevelopmentOur suite of professional development courses include topics for leaders and managers, assisting them to build successful, high performing teams. These programs address the core skills required for effective leadership and management, and equip students with practical tools and techniques to implement in the workplace.

Our leadership and management courses include:

• Change Management

• Coaching Skills for Managers

• Developing Executive Leadership*

• Improve Your Managerial Effectiveness*

• Lead, Manage, and Develop Teams

• Leading with Emotional Intelligence*

• Management Skills for the New Supervisor*

• Managing Performance

• Negotiate to Win*

• Train the Trainer

*AMA - American Management Association

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PROFESSIONAL DEVELOPMENT

Our professional development courses form an exceptional solution to those who require training for a new role, or for those who will benefit from ‘refresher’ sessions in business skills. Standard principles of applied adult learning and workshop-based activity are incorporated throughout the courses. It commences with the identification of existing knowledge, moves on to building skills and techniques, and is completed by relating the course learnings to the workplace, and committing to behavioural change.

Our professional development courses are available via our public course schedule, delivered as private courses or alternatively they can be customised to your organisation’s specific needs. Our programs can be delivered in-house or at our Drake Training facilities.

Business EnhancementDrake provides business development and improvement solutions, preparing businesses for the next step and allowing them to achieve benchmark standards.

At Drake Training, it’s not just the experience of our team, or our commitment to your success that makes us one of the best - it’s also our unique and practical methodology. Drake Training partners with some of Australia’s leading Lean and Six Sigma training organisations to deliver a training solution specific to the business process improvement identified by your organisation. Our other selected partners include AMA (the American Management Association), the Bernard Group and Blue Ocean Strategy Australia. Through these partnerships we are able to bring to you leading edge training solutions.

Business SkillsDrake Training’s short courses can address challenges for many individuals by providing them with fundamental business skills such as communication (verbal and written), customer service, negotiation, and time management. Whilst many of us can demonstrate these skills instinctively, poor habits can develop over time and going ‘back to basics’ can provide a simple solution for change and improvement.

Our business skills courses include:

• Assertive Behaviour and Communication

• Assertiveness Skills for Women in Business*

• Delivering Powerful Presentations

• Preparing Proposals, Reports and Business Documents

• Project Management Fundamentals

• Stress Management

• Time Management

• Effective Conflict Resolution

• Creating Lasting Customer Experiences

• Outstanding Telephone Service

• Selling Over the Phone

• Turning Difficult Customers into Loyal Customers

• Strategic Planning*

• Critical Thinking*

• Finance for Non-Finance Managers*

• Leveraging Social Media to Build Customer Engagement and Build your Brand*

• Principles of Professional Selling*

*AMA - American Management Association

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About Imogene Hewett - FacilitatorImogene Hewett has been a professional consultant and facilitator for 8 years, specialising in leadership development, including performance-based public speaking skills and emotional intelligence training.

Imogene draws upon extensive performance history with an experiential learning approach to maximise transfer of learning into the workplace. Imogene provides training, facilitation and consulting services in the areas of:

• Leadership Development

• Workplace communication & EQ

• Teambuilding

• Exceptional Customer Service

• Presentation Skills

• Recruitment & Selection

• Assertiveness Training

• Time Management

• Leadership Development Seminar Series

The Australian workplace is currently experiencing many challenges. From age and cultural diversity, to the business impacts of social media, it is safe to say that being a manager in today’s workplace is more difficult than ever!

So how can a manager become the “super human being” that is needed? A successful manager is one that cultivates a signature management style to ensure team effectiveness.

The Drake 2013 seminar series focuses on leadership development, featuring the following seminar topics:

• Exponential Impact - Grow Your Brand and Your Bottom Line

• Bullying and Harrassment in the Workplace

• Emotional Intelligence for Leaders

• Unveiling the Interview Mask

• Public Speaking

• The Role of Safety for the Modern Day Leader

Seminar Series

“Very informative, Imogene is a pleasure to listen to and is very knowledgeable.”

HR Support OfficerDeakin University

Be the Best Manager You Can Be

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Lean – Six SigmaLean is a process management philosophy focusing on increasing efficiency and speed while reducing non-value adding activity and eradicating waste. Fortune 500 companies have used Lean to deliver reductions in cycle time in excess of 50%, driving substantial customer growth, while materially reducing process time. This, in turn, increases efficiency and capacity, while decreasing costs.

Recognised as the ‘best global practice’ process improvement methodology, Six Sigma achieved global benefits of $427 billion over a 20 year period. This result was realised by 53% of the top Fortune 500 companies utilising the Six Sigma method. As an integral part of our business, Drake’s Six Sigma programs have been paramount to organisational success and continue to lead the way in process management and improvement methodology. Drake’s Six Sigma programs can be delivered in scheduled public courses or customised for on-site delivery at your location. Drake’s Six Sigma offering includes training and certification at all levels (Yellow, Green, and Black) and also implements the concepts of Lean within its Six Sigma programs.

• Lean Fundamentals (1 day)

• Lean Champion (3 days)

• Lean Six Sigma Yellow Belt (1 day)

• Lean Six Sigma Green Belt (4 days)

• Lean Six Sigma Executive Champion (1 day)

• Change Management (1 day)

AMA – American Management AssociationDrake Training has partnered with the AMA to deliver leading-edge certified training solutions across Australia that will equip you with the skills, knowledge and tools needed to grow and prosper in today’s competitive market. This product suite covers business enhancement, leadership and management, strategic planning, and innovation courses. AMA professional development solutions trace back to 1913 and today is recognised as a world leader.

Safety Training ServicesDrake Safety offers a broad range of short courses. We are able to provide customised programs to suit our clients specific needs, through e-learning and blended learning models:

• Conducting a Job Safety Analysis

• WHS Consultation

• WHS Committee Training

• Incident Management and Investigations

• Understanding Mental Health and WHS

• Negotiating Skills and Issue Resolution

• Understanding WHS Law – Harmonisation

• Best Practice Injury Management

• Soft Tissue Management

• Injury Management Obligations

• Return to Work Coordination

• Managing Complex Cases

• Premium Calculations

• Claims Management Practices

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“We sent two up and coming Senior Managers along to the Emotional Intelligence for Leaders seminar run by Drake. The impact this had on both of them has been remarkable, with both employees gaining significantly more self awareness in this risk free environment… I would highly recommend this session.”

HR Manager Methven

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ONLINE LEARNING

Drake e-academyWe understand that every employee has unique needs and distinct challenges, striving to be high performing, productive and competitive.

Our extensive range of online programs through the Drake e-academy will equip you with the skills and knowledge to realise your goals.

Drake e-academy currently offers over 300 on-line courses across the following learning subjects:

• Compliance and Corporate Governance

• Managing People and Business

• Project Management

• Environmental Awareness

• Desktop Applications

• Industry Specific Courses:

• Finance Sector

• Hospitality

• Welfare and Community

• Local Government

• Recruitment

• Retail

Visit www.draketraining.com.au and click on the Drake e-academy button.

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Desktop Training Drake provides classroom-based desktop applications training in the Microsoft Office suite to students across all skill levels. Drake offers these programs across all versions of Microsoft Office including Microsoft Office 2010. Our interactive courses include practical exercises and examples to assist students in learning the functionality and use of the desktop application. Our desktop classroom courses form part of our public course offering and can also be delivered as private courses within your organisation.

Applications Include:

• Office upgrades

• Excel

• Word

• PowerPoint

• Project

DESKTOP APPLICATIONS

• Database Access

• SharePoint

• Visio

• VBA

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CoachingDrake Training can tailor executive learning programs to meet client needs, and can map against organisational capability frameworks. In particular, Drake is able to incorporate proven methodologies, such as Lean and other coaching models, to underpin components of executive learning including change management and business process excellence. Drake Training is also able to provide executive coaching skills through its national network of experienced and qualified executive coaches.

Training Needs AnalysisOur needs analysis process is designed to identify:

• Competency gaps

• Key management priorities

• Effective methods of presentation to optimise staff performance

Our tailored training programs are presented by dedicated qualified professionals with experience across many organisational levels and industries.

Program Design and Courseware DevelopmentDrake’s instructional designers create and develop courseware for individual learning needs. This process can be as simple as customising existing content, but also extend out to an end-to-end solution, including consultation, training needs analysis, research, writing content, and development of training strategies.

CONSULTING SERVICES

E-learning DevelopmentDrake custom builds e-learning programs for organisations who wish to offer an online or blended learning option to their staff. E-learning programs include various levels of learner interaction, depending on client needs and budget, and can be hosted through SCORM compliant Learning Management Systems.

Workforce PlanningWorkforce Planning is a process to ensure that your organisation meets its strategic objectives by identifying its future needs for skilled staff and developing plans to meet these objectives. Workforce Planning has been defined in a number of ways, but the most common definition is:

“Having the right number of people with the right skills, experiences, and competencies, in the right jobs, at the right time”.

A workforce development plan and strategy can provide short and long-term analysis of the employees and provide recommendations for attraction, retention, and development of skilled workers. This will enable your organisation to make informed decisions to ensure all services are supported by an adequately skilled workforce.

Benefits of Workforce Planning include:

• The ability to identify more effective and efficient roles for staff

• Enabling proactive management as opposed to just-in-time management

• Assisting to ensure that all managers have sufficient information available to allow them to manage their business effectively

• Developing better business managers

• Planning for skills development of existing staff

• Targeting training expenditure to achieve value for money and to benefit the individual and the organisation

• Understanding issues associated with retention and turnover

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ABOUT US

Drake TrainingDrake Training is one of Australia’s foremost corporate and individual training organisations and is part of the Drake International group of companies, which commenced business in 1951 in Canada.

Drake Training has provided learning and development solutions to clients nationally since 1984. Our offering ranges from desktop applications training through to professional development, accredited training and consulting services.

It is the intention of Drake Training to assist our clients in maximising efficiency and productivity through our unparalleled network of training expertise and resources.

Drake Training also offers learning and development services to compliment our training programs, including training needs analysis, courseware development, e-learning development and post-training coaching.

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“Pacific Hydro has booked employees on Drake’s public courses and onsite at our business premises. From customisation and delivery to post course evaluation and invoicing, Drake has consistently provided a first class service for Pacific Hydro and its employees.”

Executive Assistant to GM Group Finance and GM Group Operations | Strategic Planning and RiskPacific Hydro

“I found that the wealth of information in the seminar was fantastic! Great presenters, lots of information, very useful!”

Team LeaderEACH

Contact UsFor course enquiries please contact Drake Training. We will look forward to helping you with your training needs.

Phone :1300362262

Email :[email protected]

Facsimile:1300367536

Website :www.draketraining.com.au

1300 362 262www.draketraining.com

adelaideairport westalburybendigobrisbanecairnscanberradarwingladstonegold coasthobart

karrathamelbournemulgravenewcastleparramattaperthsherwoodsydneytoowoombatownsvillewollongong

australia global offcanadahong kongnew zealandphilippines

singaporesouth africaunited kingdomunited states

ices

NATIONAL COURSE SCHEDULE 20131300 362 262 • [email protected] • www.draketraining.com.au

Sydney & Melbourne

INSTRUCTOR LED COURSES

Here’s what people have to say about our training:

“The business partnership we have with Drake Training has enhanced and developed the skills of our employees. All participants in their programs have also spoken highly of their trainers and their delivery techniques.”

“It was a very worthwhile training program. I consider it a very good personal investment.”

“I can’t say enough about Drake’s Six Sigma program and will recommend it to colleagues and business associates. The instructor was very polished in terms of content and delivery. They maintained my attention for the duration of the course and were extremely entertaining, while conveying quality information.”

Lean Six Sigma Yellow Belt – National

Lean Six Sigma Green Belt – National

Lean Six Sigma Black Belt – National

Location Duration Dates (All Cities) Price

BrisbaneSydney

MelbournePerth

CanberraAdelaide

3 days nationally

5th – 7th August9th – 11th September

21st – 23rd October9th – 11th December

$2,970


BrisbaneSydney

MelbournePerth

CanberraAdelaide

5 days nationally


21st – 25th October9th – 13th December

$4,950


BrisbaneSydney

MelbournePerth

CanberraAdelaide

10 days nationally


21st October – 1st November9th – 20th December

$9,900

Bridging Courses

Bridging courses are also available for Yellow or Green Belt holders:• Yellow Belt to Green Belt (2 Days – $1,980)• Green Belt to Black Belt (5 Days – $4,950)

Desktop Training Courses – Sydney & Melbourne

Course Title Days Datesjan feb mar apr may jun jul aug sept oct nov dec

Cost(inc. GST)

Office Upgrades

MS Upgrade to 2007 1 15 18 $450.00MS Upgrade to 2010 1 14 19 27 11 $450.00

WordWord 2003 Level 1 1 10 $450.00Word 2003 Level 2 1 24 $450.00Word 2003 Level 3 2 11-12 $900.00

Word 2007 & 2010 Level 1 1 13 10 19 26 $450.00Word 2007 & 2010 Level 2 1 22 16 16 20 $450.00Word 2007 & 2010 Level 3 2 17-18 27-28 24-25 3-4 $900.00

ExcelExcel 2003 Level 1 1 19 2 $450.00Excel 2003 Level 2 1 16 15 $450.00Excel 2003 Level 3 2 25-26 19-20 $900.00

Excel 2007 & 2010 Level 1 1 11 18 5 14 30 3 $450.00Excel 2007 & 2010 Level 2 1 6 21 4 12 27 $450.00Excel 2007 & 2010 Level 3 2 18-19 18-19 13-14 10-11 $900.00

AccessAccess 2007 Level 1 2 20-21 17-18 $900.00Access 2007 Level 2 2 14-15 16-17 $900.00Access 2010 Level 1 2 16-17 9-10 $900.00Access 2010 Level 2 2 11-12 9-10 $900.00

Programming in VBAExcel VBA 2 21-22 14-15 $1,100.00

Access VBA 2 4-5 11-12 $1,100.00

PowerpointPowerpoint 2003 Level 1 1 6 10 $450.00

Powerpoint 2003 Level 2 1 1 12 $450.00

Powerpoint 2007 & 2010 Level 1 1 26 7 $450.00

Powerpoint 2007 & 2010 Level 2 1 2 26 $450.00

ProjectProject 2007 Level 1 2 22-23 4-5 $900.00

Project 2007 Level 2 2 17-18 3-4 $900.00

Project 2010 Level 1 2 8-9 1-2 $900.00

Project 2010 Level 2 2 26-27 12-13 $900.00


Cost(inc. GST)

SharePointEnd user - member 1 14 16 $900.00

End user - owner 1 15 4 $900.00

VisioVisio Professional 2003 Level 1 1 3 $550.00

Visio Professional 2007 Level 1 1 30 $550.00

Visio Professional 2007 Level 2 1 9 $550.00

Visio Professional 2010 Level 1 1 15 18 $550.00

Visio Professional 2010 Level 2 1 1 21 $550.00

Private Courses AvailableThe following Drake courses are available on application and can be delivered as private courses on your premises. Please contact us for more information.• Access 2003• Access 2003 - Programming VBA

NoteDrake Training reserves the right to cancel courses due to insufficient enrolments or conditions beyond its control. Notification of any cancellations will be made as early as practical and include a full refund.

• Access 2007 - Programming in VBA• Excel 2003 - Programming in VBA

Desktop Training Courses – Sydney & Melbourne (cont’d)

Professional Development Training Courses – Sydney & Melbourne


Cost(inc. GST)

Leadership & Management

Change Management 1 11 10 2 $600.00

Lead, Manage & Develop Teams 2 4-5 5-6 14-15 $1,200.00

Negotiating to Win 2 18-19 16-17 9-10 $1,200.00

Develop Executive Leadership 2 18-19 13-14 12-13 $1,200.00

Train the Trainer 2 29-30 $1,200.00

Management Skills for the New Supervisor 2 27-28 2-3 30-31 $1,200.00

Improving Your Managerial Effectiveness 2 11-12 $1,200.00

Leading with Emotional Intelligence 2 21-22 22-23 10-11 $1,200.00

Project Management Fundamentals 2 22-23 28-29 $1,200.00

Finance

Finance & Accounting for Non-Finance Managers 2 18-19 24-25 21-22 $1,500.00

Marketing

Leveraging Social Media to Build Customer Engagement 2 25-26 20-21 23-24 $1,500.00

Communication Skills

Assertive Behaviour and Communication 1 19 15 12 $600.00

Assertiveness Skills for Women in Business 2 25-26 25-26 18-19 $1,200.00

Business Writing 1 10 16 $600.00

Outstanding Communication Skills 1 9 15 $600.00

Delivering Powerful Presentations 2 13-14 17-18 28-29 $1,200.00

Self Management

Stress Management 1 27 26 $600.00

Time Management 1 21 18 31 $600.00

Effective Conflict Resolution 1 16 22 12 $600.00

Sales & Customer Service

Creating Lasting Customer Experiences 1 14 $600.00

Outstanding Telephone Service 1 6 25 15 $600.00

Principles of Professional Selling 2 12-13 28-29 25-26 $1,200.00

Private Courses AvailableThe following Drake courses are available on application and can be delivered as private courses on your premises. Please contact us for more information.• Project Management Fundamentals• Delivering Powerful Presentations• Preparing Proposals, Reports and Business Documents• Lean Six Sigma



“The Drake courses stood out head and shoulders above the others. The depth of experience brought to the table combined with a pragmatic approach means that the tools and techniques can be applied to the workplace immediately, producing some great results!”

“Great presenter, ideas and networking… It was empowering.”

“We had a very good facilitator. She was very knowledgeable and flexible in delivering the content, and allowed for an in-depth discussion when the participants required it. Her engaging personality makes you feel like impossible is possible.”

1 3 0 0 3 6 2 2 6 2www.draketraining.com.au

adelaidealburybendigobrisbanecairnscanberradarwingladstonegold coasthobartkarratha

melbournemulgravenewcastleparramattaperthsherwoodsydneytoowoombatownsvillewollongong



ices

NATIONAL COURSE SCHEDULE 20131300 362 262 • [email protected] • www.draketraining.com.au

Newcastle, Adelaide, Perth & Brisbane

INSTRUCTOR LED COURSES


“The business partnership we have with Drake Training has enhanced and developed the skills of our employees. All participants in their programs have also spoken highly of their trainers and their delivery techniques.”

“It was a very worthwhile training program. I consider it a very good personal investment.”

“I can’t say enough about Drake’s Six Sigma program and will recommend it to colleagues and business associates. The instructor was very polished in terms of content and delivery. They maintained my attention for the duration of the course and were extremely entertaining, while conveying quality information.”

Lean Six Sigma Yellow Belt – National

Lean Six Sigma Green Belt – National

Lean Six Sigma Black Belt – National


BrisbaneSydney

MelbournePerth

CanberraAdelaide

3 days nationally


21st – 23rd October9th – 11th December

$2,970


BrisbaneSydney

MelbournePerth

CanberraAdelaide

5 days nationally


21st – 25th October9th – 13th December

$4,950


BrisbaneSydney

MelbournePerth

CanberraAdelaide

10 days nationally


21st October – 1st November9th – 20th December

$9,900

Bridging Courses

Bridging courses are also available for Yellow or Green Belt holders:• Yellow Belt to Green Belt (2 Days – $1,980)• Green Belt to Black Belt (5 Days – $4,950)

Desktop Training Courses –Newcastle, Adelaide, Perth & Brisbane


Cost(inc. GST)

Office Upgrades

MS Upgrade to 2007 1 17 $450.00

MS Upgrade to 2010 1 16 $450.00

WordWord 2003 Level 1 1 8 $450.00

Word 2003 Level 2 1 18 $450.00

Word 2003 Level 3 2 9-10 $900.00

Word 2007 & 2010 Level 1 1 28 $450.00

Word 2007 & 2010 Level 2 1 16 $450.00

Word 2007 & 2010 Level 3 2 13-14 $900.00

Excel

Excel 2003 Level 1 1 23 $450.00

Excel 2003 Level 2 1 12 $450.00

Excel 2003 Level 3 2 20-21 $900.00

Excel 2007 & 2010 Level 1 1 12 2 $450.00

Excel 2007 & 2010 Level 2 1 15 4 $450.00

Excel 2007 & 2010 Level 3 2 3-4 3-4 $900.00

AccessAccess 2007 Level 1 2 7-8 13-14 $900.00

Access 2007 Level 2 2 11-12 $900.00

Access 2010 Level 1 2 18-19 $900.00

Access 2010 Level 2 2 19-20 $900.00

Programming in VBAExcel VBA 2 11-12 $1,100.00

Access VBA 2 16-17 $1,100.00

PowerpointPowerpoint 2003 Level 1 1 20 $450.00

Powerpoint 2003 Level 2 1 6 $450.00

Powerpoint 2007 & 2010 Level 1 1 18 $450.00

Powerpoint 2007 & 2010 Level 2 1 10 $450.00


Cost(inc. GST)

ProjectProject 2007 Level 1 2 14-15 3-4 $900.00

Project 2007 Level 2 2 22-23 $900.00

Project 2010 Level 1 2 10-11 22-23 $900.00

Project 2010 Level 2 2 18-19 3-4 $900.00

Private Courses AvailableThe following Drake courses are available on application and can be delivered as private courses on your premises. Please contact us for more information.• Access 2003• Access 2003 - Programming VBA


• Access 2007 - Programming in VBA• Excel 2003 - Programming in VBA

Desktop Training Courses –Newcastle, Adelaide, Perth & Brisbane (cont’d)

Professional Development Training Courses – Newcastle, Adelaide, Perth & Brisbane


Cost(inc. GST)

Leadership & Management

Change Management 1 20 $600.00

Lead, Manage & Develop Teams 2 5-6 $1,200.00

Negotiating to Win 2 21-22 16-17 $1,200.00

Develop Executive Leadership 2 13-14 $1,200.00

Train the Trainer 2 29-30 $1,200.00

Management Skills for the New Supervisor 2 12-13 2-3 $1,200.00

Improving Your Managerial Effectiveness 2 11-12 $1,200.00

Leading with Emotional Intelligence 2 27-28 10-11 $1,200.00

Project Management Fundamentals 2 22-23 28-29 $1,200.00

Finance

Finance & Accounting for Non-Finance Managers 2 16-17 19-20 $1,500.00

Marketing

Leveraging Social Media to Build Customer Engagement 2 8-9 2-3 $1,500.00

Communication Skills

Assertive Behaviour and Communication 1 19 15 $600.00

Assertiveness Skills for Women in Business 2 25-26 18-19 $1,200.00

Business Writing 1 10 16 $600.00

Outstanding Communication Skills 1 9 15 $600.00

Delivering Powerful Presentations 2 13-14 17-18 $1,200.00

Self Management

Stress Management 1 27 26 $600.00

Time Management 1 21 18 31 $600.00

Effective Conflict Resolution 1 16 22 $600.00

Sales & Customer Service

Creating Lasting Customer Experiences 1 11 $600.00

Outstanding Telephone Service 1 25 $600.00

Principles of Professional Selling 2 25-26 28-29 $1,200.00

Private Courses AvailableThe following Drake courses are available on application and can be delivered as private courses on your premises. Please contact us for more information.• Project Management Fundamentals• Delivering Powerful Presentations• Preparing Proposals, Reports and Business Documents• Lean Six Sigma



“The Drake courses stood out head and shoulders above the others. The depth of experience brought to the table combined with a pragmatic approach means that the tools and techniques can be applied to the workplace immediately, producing some great results!”

“Great presenter, ideas and networking… It was empowering.”

“We had a very good facilitator. She was very knowledgeable and flexible in delivering the content, and allowed for an in-depth discussion when the participants required it. Her engaging personality makes you feel like impossible is possible.”

1 3 0 0 3 6 2 2 6 2www.draketraining.com.au

adelaidealburybendigobrisbanecairnscanberradarwingladstonegold coasthobartkarratha

melbournemulgravenewcastleparramattaperthsherwoodsydneytoowoombatownsvillewollongong



ices