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12-3 After reading the material in this chapter, you should be able to: LO12.5 Review the five dominant listening styles and 10 keys to effective listening LO12.6 Discuss the impact of information communication technologies (ICT) on productivity LO12.7 Describe the challenges of managing teleworkers, and the advantages and concerns associated with social media at mediaTRANSCRIPT
© 2012 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved.
Communicating in the Digital
Age
Chapter Twelve
12-2
After reading the material in this chapter, you should be able to:
LO12.1 Describe the perceptual process model of communicationLO12.2 Describe the process, personal, Physical, and semantic barriers to effective communicationLO12.3 Contrast the communication styles of
assertiveness, aggressiveness, and nonassertivenessLO12.4 Discuss the primary sources of nonverbal communication
12-3
After reading the material in this chapter, you should be able to:
LO12.5 Review the five dominant listening styles and 10 keys to effective listening
LO12.6 Discuss the impact of information communication technologies (ICT) on productivityLO12.7 Describe the challenges of managing
teleworkers, and the advantages and concerns associated with social media
at media
12-4
Basic Dimensions of the Communication Process
Communication the exchange of information between a sender
and receiver and the inference (perception) of meaning between the individuals involved
12-5
Communication Process in Action
12-6
A Perceptual Model of Communication
Noise interference with
the transmission and understanding of a message
12-7
Communication Barriers within the Communication Process
12-8
Interpersonal Communication
Communication competence performance-based
index of an individual’s abilities to effectively use communication behaviors in a given context
12-9
Communication Competence Affects Upward Mobility
12-10
Communication Styles
12-11
Sources of Nonverbal Communication
Nonverbal Communication any message, sent or received independent of
the written or spoken word includes such factors as use of time and space,
distance between persons when conversing, use of color, dress, walking behavior, standing, positioning, seating arrangement, office locations and furnishings.
12-12
Active Listening
Listening Process of actively decoding and interpreting
verbal messages.
12-13
The Keys to Effective Listening
12-14
Managing Teleworkers
Teleworkers People who fulfill some portion of typically
office-based job responsibilities outside the office via ICT
also known as telecommuters and distributed workers
12-15
E-Mail: Benefits, Drawbacks, and Suggestions for Managing It