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TRANSCRIPT
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McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Learning Objectives
Define the meaning of stress.
Identify the extraorganizational, organizational, and group stressors.
Examine individual dispositions of stress.
Describe intraindividual and interactive conflict.
Discuss the effects of stress and conflict.
Present strategies for coping/managing stress and negotiation skills for conflict resolution.
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McGraw-Hill © 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Starting withBest-Practice Leader’s Advice
Harvard’s Robert H. Mnookin on Negotiation Strategies for Managers Program on Negotiation for Senior Executives Mnookin is a widely recognized expert on conflict resolution Attendees from a broad range of titles and ages-30% women Hone skills Opportunities to expand pie Negotiating skills don’t improve through experience Negotiation can be taught Prepare, prepare, prepare Some people natural negotiators Not listening is biggest mistake of inexperienced negotiators
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The Emergence of Stress
New Environment Demands
What Stress Is, and Is Not
What about Burnout
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The Causes of Stress
Extraorganizational Stressors
Organizational Stressors
Group Stressors
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The Causes of Stress(Continued)
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The Causes of Stress
Individual Stressors: The Role of Dispositions
Type A Characteristics
Personal Control
Learned Helplessness
Psychological Hardiness
(Continued)
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The Causes of Stress(Continued)
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Intraindividual Conflict
Conflict Due to Frustration
Goal Conflict
Role Conflict and Ambuiguity
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Intraindividual Conflict(Continued)
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Intraindividual Conflict(Continued)
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Interactive Conflict
Interpersonal Conflict
Intergroup Behavior and Conflict
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The Effects of Stressand Intraindividual Conflict
Physical Problems Due to Stress and Conflict
Psychological Problems Due to Stress and Conflict
Behavioral Problems Due to Stress and Conflict
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Coping Strategiesfor Stress and Conflict
Individual Coping Strategies
Organizational Coping Strategies
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Negotiation Skills: GoingBeyond Conflict Management
Traditional Negotiation Approaches
Contemporary Negotiation Skills