2012 quality improvement grantees learning congress ...€¦ · customer service specialist ii ....
TRANSCRIPT
Funded by the U. S. Centers for Disease Control’s National Public Health Improvement Initiative
Public Health Performance Management Centers for Excellence
1
Workforce Development: Experiencing and Practicing the QI Method
Clallam County Health and
Human Services
2012 Quality Improvement Grantees
Learning Congress
November 1, 2012
Funded by the US Centers for Disease Control and Prevention
Public Health Performance Management
Centers for Excellence
Funded by the U. S. Centers for Disease Control’s National Public Health Improvement Initiative
Date on slide master
Clallam County
2 Funded by the U. S. Centers for Disease Control’s National Public Health Improvement Initiative
• Total population: 71,000
• Over 50% of population resides in
unincorporated areas
• CCHHS has 35.3 FTEs and annual
budget of $3,862,469
• Minimal QI Experience
Clallam County
Public Health Performance Management Centers for Excellence Date on slide master
Project Team
3
• Iva Burks, Director
• Christina Dettra, Public Health Program Manager
• Andy Brastad, Environmental Health Director
• Kim Yacklin, Administration Manager
• Tim Bruce, Human Services Planner, Developmental
Disabilities
• Jude Anderson, Human Services Planner, Alcohol and Drug
Abuse
• Jaima Hardman, Customer Service Specialist II
Funded by the U. S. Centers for Disease Control’s National Public Health Improvement Initiative
Public Health Performance Management Centers for Excellence
4
Demonstrate ability to meet domain 9 of
Public Health Standards in 2014
2002 2005 2008 2011 2014
Demonstrate
Not Demonstrated
Funded by the US Centers for Disease Control and Prevention
Public Health Performance Management
Centers for Excellence
Funded by the U. S. Centers for Disease Control’s National Public Health Improvement Initiative
Date on slide master
AIM Statement
5
“Increase workforce and systems
development of CCHHS staff
as it relates to Quality
Improvement methods,
planning, and common tools.”
Funded by the U. S. Centers for Disease Control’s National Public Health Improvement Initiative
Public Health Performance Management Centers for Excellence
6
Project Activities
• Established Leadership Team (QMLT)
• Promoted QI structure for department
• Developed and Implemented QI Policy
• Developed and Implemented QI Plan
populated with department activities
• Provided QI methods and tools training
for all staff
• Distributed Memory Jogger to all staff
• Recruited sub-committee participants for
QI Projects in QI Plan
Public Health Performance Management Centers for Excellence Date on slide master
Root Cause
7
Why aren’t we
demonstrating domain 9 of
Public Health Standards? *No documented QI Policies and
Procedures
*Staff not familiar with QI process,
language and tools
*Lack of dedicated QI funding
Minimal understanding of
QI principals, process, and
tools! *Dedicated staff time to QI
*Effort to change “culture” of
agency QI
Solution: All Staff
Training!!!!
Public Health Performance Management Centers for Excellence Date on slide master
Improvement
8
*Familiarization of staff
with QI language, tools and
concepts-Memory Jogger
*Developed relationship
with Public Health
Performance Management
Centers for Excellence
*Education, planning, and
practice with Public Health
Performance Management
Centers for Excellence
Consult at Tacoma-Pierce
Health Department
Public Health Performance Management Centers for Excellence Date on slide master
Results
9
*Established QMLT
*34 staff trained
*Written QI Policy
*Written QI Plan
*Narrowed department QI
Projects
*Developed QI sub-
committees
*2nd round of funding
Funded by the U. S. Centers for Disease Control’s National Public Health Improvement Initiative
Public Health Performance Management Centers for Excellence
10
Next Steps
• Continue monthly QMLT meetings
• Continue sub-committee project on
“Outlook Calendars”
• Begin sub-committee project on
“Archives”
• Promote QI Teams in each section of the
department
• QI updates at departmental “All Staff”
meetings
Public Health Performance Management
Centers for Excellence
Funded by CDC’s National Public Health Improvement Initiative Date on slide master
For more information, contact:
Iva Burks, Director 360 417-2329
Christina Dettra, Public Health Program Manager
360 417-2364
www.clallam.net/hhs
11 www.doh.wa.gov/PHIP/perfmgtcenters
Public Health Performance Management
Centers for Excellence
Funded by CDC’s National Public Health Improvement Initiative 11-1-2012
The contents of this presentation were selected by the
authors and do not necessarily represent the official
position of or endorsement by the Centers for Disease
Control and Prevention.
12 www.doh.wa.gov/PHIP/perfmgtcenters