2011 benchmarking presentation summary
DESCRIPTION
2011 Benchmarking Presentation SummaryTRANSCRIPT
2011 IAMFA2011 IAMFA
Keith McClanahanKeith McClanahan
Facility Issues Facility Issues
(928) 213-9767(928) 213-9767
[email protected]@facilityissues.comom
Benchmarking Benchmarking Summary Summary
IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Bench . mark . ing: The search for industry best practices that lead to superior performance
Benchmarking - What Is It?Benchmarking - What Is It?
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Benchmarking Groups Benchmarking Groups Include…Include…
Museum and Cultural Institutions (IAMFA) Corporations with Multiple Sites Facility Managers Roundtable IFMA’s Utility Council Outsource Providers Telecommunications Distribution / Warehousing Research Facilities Benchmarking Group
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA Benchmarking ParticipationIAMFA Benchmarking Participation
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YearYear 0707 0808 0099
1010 1111
First time First time participantparticipant
88 2020 99 55 66
Previous Previous participantparticipant
4242 4040 4422
4646 4242
Total participationTotal participation 5050 6060 5511
5151 4848
IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA BenchmarkingIAMFA Benchmarking
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA BenchmarkingIAMFA Benchmarking
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2010
2011
IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA BenchmarkingIAMFA Benchmarking
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2010 2011
IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
To show current performance To show performance trends To track sustainability To learn from each other
Benchmarking – Benchmarking – Why do institutions Why do institutions benchmark?benchmark?
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Benchmarking Benchmarking Process:Process:
8. Repeat
1. Update survey & reach consensus
2. Benchmarking Partners
3. Gather Data
5. Focus on Those That Appear Better
4. Publish Comparisons
6. Implement Ideas
7. Track
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA Benchmarking – IAMFA Benchmarking – Steering Committee MembersSteering Committee Members
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• Joe Brennan – SFMOMA• Lauren Friedman, Getty• Charon Johnson, Library of Congress• Kendra Gastright - Smithsonian Institution• Guy Larocque – Canadian Museum of Civilization• Patrick Jones – Art Institute of Chicago• Randy Murphy – LACMA• Jack Plumb, National Library of Scotland• David Sanders, Natural History Museum• Kevin Streiter, High Museum of Atlanta• Tony van Noordenburg, Museum of Victoria• Harry Wanless – The British Library• Tony Young, Carnegie Museums
IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA Benchmarking – IAMFA Benchmarking – Steering CommitteeSteering Committee
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Major Responsibilities…
•Review and adjustment of survey questions•Assistance in identifying new participants•Format and layout of Report•Guidance in establishing the Benchmarking
Meeting Agenda•Always looking for ways to improve & add
value
IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Benchmarking Process:Benchmarking Process:
1. Update survey & reach consensus
2. Choose Partners
3. Gather Data
4. Publish Comparisons
Facility Issues
IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA BenchmarksIAMFA Benchmarks
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2009 Median: 23.73 KWH/GSF
2010 Median: 23.50 KWH/GSF
2011 Report
IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA BenchmarksIAMFA Benchmarks
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA BenchmarksIAMFA Benchmarks
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA IAMFA Benchmarking – Benchmarking – Building LabelBuilding Label
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA BenchmarksIAMFA Benchmarks
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA Benchmarks - 2011IAMFA Benchmarks - 2011
Facility Issues2009 Median: $14.87/GSF
2010 Median: $11.80/GSF
IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA Benchmarks - 2011IAMFA Benchmarks - 2011
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA BenchmarksIAMFA Benchmarks
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA Benchmarks - 2011IAMFA Benchmarks - 2011
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
End of Report Cycle ReportingEnd of Report Cycle Reporting
Communication Strategy for Different Groups
FM Organization – Key charts in a highly visible location
Customers / Users – A short written summary report including where we stand and what we are doing to improve
Senior Management – A Presentation of Key Findings and Action Plans
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Components of Successful Components of Successful BenchmarkingBenchmarking
For the Final Report…Score Your Site by Category i.e
Utilities, Maintenance, Custodial…Needs WorkOKDoing Great
Prioritize Action Items Based On Your Business Situation
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Benchmarking data in the past Benchmarking data in the past year was used to… year was used to…
Establish operating budget for a new museum California
Establish staffing levels for a new museum in Florida
Evaluate outsourcing optionsEvaluate energy targets for cultural
institutions in AustraliaDetermine sourcing options for
electricityEstablish temperature/humidity set
points in galleriesFacility Issues
IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Process:Process:
1. Update survey & reach consensus
2. Choose Partners
3. Gather Data
5. Focus on Those That Appear Better
4. Publish Comparisons
Facility Issues
IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Benchmarking WorkshopBenchmarking Workshop
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Benchmarking WorkshopBenchmarking Workshop
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Benchmarking WorkshopBenchmarking Workshop
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Benchmarking Benchmarking WorkshopWorkshop
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
BenchmarkinBenchmarking g WorkshopWorkshop
Overview of Overview of each each participating participating institutioninstitution
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Benchmarking Benchmarking WorkshopWorkshop
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
IAMFA BenchmarksIAMFA Benchmarks
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2011 Report
IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Benchmarking Benchmarking Workshop – Workshop –
Discussed CO2 Discussed CO2 control options control options & & implementationimplementation
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IAMFA Benchmarking SummaryIAMFA Benchmarking SummaryFacility Issues
Benchmarking Workshop – Benchmarking Workshop – Temperature set pointsTemperature set points
IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Discussed New Discussed New
Lighting Lighting TechnologiesTechnologies
LED Lighting in LED Lighting in galleriesgalleries
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Reducing energy costs / consumption
Emphasis on sustainability and “green”
Outsourcing doesn’t seem to be a big issue this year.
Overall Trends …Overall Trends …
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Strategic Vision….
• No / Minimal surprises
• Understand Where They “Add Value”
• Up to date Strategic Plans
Overall Trends …Overall Trends …
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IAMFA Benchmarking SummaryIAMFA Benchmarking Summary
Service Levels:• Basic services• Additional services
(user pays)
Improving productivity• Handhelds• Wrench-time• Increasing PM
Overall Trends …Overall Trends …
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IAMFA Benchmarking SummaryIAMFA Benchmarking SummaryFacility Issues
Thank You