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IDB-IIC FEDERAL CREDIT UNION 2011 ANNUAL REPORT

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Page 1: 2011 AnnuAl RepoRt - idbglobalfcu.org · Great Ways to Save See What’s new on our Website Secure Online Forms Application Center Financial Calculators Fraud Protection Center Educational

I D B - I I C F E D E R A L C R E D I T U N I O N

2 0 1 1 A n n u A l R e p o R t

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Continuing a tradition

of trust & serviCe

Continuing A tRAdition of tRust & seRviCe

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BIG DEALS

Big deAlslast year, we made almost $94 million in home purchase and refinancing loans

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More MeMbers

moRe memBeRsin 2011, we continued growing — by an average of one new member a day

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stronger every day

stRongeR eveRY dAYtotal Credit union assets grew by 4% in 2011 to a record $400 million

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never sitting still

neveR sitting stillWe made significant website improvements for member access and service

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continuity.trust. service.

ContinuitY. tRust. seRviCe.

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IDB-I IC FeDeral CreDIt unIon | annual report 2011

Message to the MembersExecutives

Board of Directors reportBoard of Directors

Credit Committee reportCredit Committee

Supervisory Committee reportSupervisory Committee

Staff and VolunteersBoard of Directors

Supervisory Committee

Finance Committee

Credit Committee

Member Services

Credit Union Staff

Financials

Your Credit union: It’s a Family affair

let’s all Cooperate

Not for Profit, Not for Charity, but for Service

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Market updateA Market Update

The Benefits of Belonging

What Are Members Saying…?

our Most popular offeringsWe Can Help You Control Your Debt (And Not Vice Versa)

Need a Credit Card? We’re Here to Help!

We Offer Smart Home Financing… and Much More

Our Share Certificates Are Great Ways to Save

See What’s new on our Website

Secure Online Forms

Application Center

Financial Calculators

Fraud Protection Center

Educational Videos

Mobile Version of Website

TABLE OF CONTENTS

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IDB-I IC FeDeral CreDIt unIon | annual report 2011 1

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A Lender You Can Trust

Continuing a tradition of trust & Service

In 2011, the IDB-IIC Federal Credit Union had another solid year of performance — whether one measures in terms of new members, member deposits, member loans or other metrics. We also created several new services and resources for members to help them manage their financial activities.

In 2011 the Credit Union celebrated its 50th anniversary with two days of activities, culminating with the raffle of a Smart Car to the assembled membership following the Annual Meeting. Although this anniversary was noteworthy, a far more significant success for the Credit Union was the disbursement of over $93.7 million of real estate loans during 2011. In fact, 218 members used the Credit Union’s real estate loan programs to purchase or refinance a house.

enhanCIng our FInanCIal poStureDue to the significant growth of real estate loans mentioned above, the Board of Directors authorized the sale of $10 million of real estate loans to Fannie Mae for cash. In addition, another $10.3 million in real estate loans were swapped for Fannie Mae mortgage-backed securities, which were added to the Credit Union’s investment portfolio. The Credit Union continues to service these loans on behalf of Fannie Mae, so there is no impact on the members whose loans were sold.

These transactions enabled the Credit Union to reduce the interest rate risk in its balance sheet, make new funds available for additional real estate lending and earn income from Fannie Mae. Best of all, investors in mortgage-backed securities can now recognize what our members already know – the Credit Union makes high quality loans to excellent borrowers!

MeMBerShIp aCtIVItY In 2011The number of Credit Union members continued to grow in 2011, as 365 new members were added during the year. At year-end, there were 8,927 member/owners of the cooperative, up 4% from the prior year.

Member deposits grew by over $10 million (3%) to $316 million, while member loans outstanding rose by $20 million (9%) to $240.8 million. The average member deposit balance (share savings, share drafts and share certificates combined) exceeded $35,000 at year-end, while the average loan balance was over $63,000.

FInanCIal hIghlIghtS Your Credit Union’s financial performance was excellent in 2011. Total assets grew by $15.4 million (4%) to a new record of $401 million. Members’ equity increased by $3.7 million (8%) to over $46.3 million, leaving the Credit Union with an equity-to-assets ratio of 11.56%. Net income was $2.9 million, which included over $1 million of realized gains from the sale of investment securities and real estate loans.

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While property values have stabilized in the Washington metropolitan area, many lenders continue to struggle with delinquent borrowers whose property value is below their loan balance. Your Credit Union, however, has maintained its high grade portfolio of loans to qualified members who have significant equity investment in their residences. With over 90% of members’ loans backed by residential real estate, the Credit Union has a well-secured loan portfolio. At year-end only 0.25% of the loan portfolio was past due for 2 or more payments.

MeMBer SerVICe IMproVeMentS During 2011 your Credit Union introduced a variety of enhancements, new resources and other improvements for members, including:

• Online Educational Webinars — In 2011, we began offering a series of webinars on such popular topics as investments, insurance, and quarterly market updates, to name a few. Members can now browse and sign up online and view the webinars from the comfort of their home or other preferred location.

• New Lobby Resources for Members — Last year, we installed new easy-to-use touch-screen monitors in our lobby to give members easy access to their accounts and other Credit Union offerings. With a few touches to the screen, they can check on the status of applications, get information about our various products and the latest rates, request brochures, forms and seminars, and provide feedback.

• New Secure Forms, Applications — Last year, we made major improvements in the security of our mortgage and credit card application processes within our Online Banking system. Now, when members log in, they can browse through a list of completely secure applications. What’s more, the forms themselves are easier and quicker to complete, giving members the option to have certain fields prefilled based on the member’s records.

• Secure E-mail Support within Online Banking — We also enhanced our Online Banking system by adding an encrypted e-mail channel. As a result, members can communicate confidential information to the Credit Union on any matter. When logged in, the online banking system allows them to send encrypted e-mails to the appropriate staff, with multiple layers of security protecting their personal information.

StrategIC poSItIon In the autumn of 2011 the Board of Directors and Management completed a strategic planning review that renewed the Credit Union’s mission statement and strategic objectives, as shown below:

philosophical Mission StatementWe are all that you need: Your first bank today and only bank tomorrow, working to strengthen your financial standing anywhere in your world.

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operational Mission StatementA credit union without boundaries serving members’ financial planning needs in a secure, private and efficient manner through accessible delivery channels and professional support from a knowledgeable and empowered team.

Strategic objectives1. To become a full-service, retail financial institution dedicated to the financial well-being of its members.

2. To protect the assets of the members by maintaining a strong and stable financial institution.

3. To counsel members in wise money management and to provide consumer information and resources to help them make financial decisions.

4. To promote the Credit Union philosophy of cooperative ownership and democratic organization.

5. To work closely with our sponsor organizations to develop special loan products for the benefit of our members.

While these objectives are useful guideposts, we’re also aware that we need to continually look for ways to improve our services and enhance our members’ experience. Our open-ended objectives remind us of this need, and as we move forward, we remain open to hearing members’ ideas and input for ways to improve.

lookIng BaCk … anD lookIng aheaDAs explained in one of the articles included in this report, the financial services industry is in the midst of profound change. Today’s banking industry in particular is radically different from what it was only 15 years ago, both in terms of the specific companies involved and the nature of their relationships with customers. While much about the industry has already changed, no one can say with certainty what additional changes may come.

In this environment of unprecedented change, it is worth noting some of the things that haven’t changed at IDB-IIC Federal Credit Union. We remain committed to our core values of servicing the financial needs of our members efficiently, with highly competitive rates, at reasonable fees. Our goals are to maintain the highest levels of service and satisfaction for and among our members — and not merely growth for its own sake.

We’re proud of the legacy begun more than 50 years ago by a handful of employees at the Inter-American Development Bank who organized our credit union. We’re committed to continue providing the same combination of service, convenience, and value that our members have come to expect.

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BrUCE A. CAMErONPresident

GUILLErMO COLLICHTreasurer

JOrGE rOLDáNChair of the

Board of Directors

exeCutives

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Board of Directors report

Directors are volunteers elected by the members for a term of three years. The Board of Directors meets monthly to provide general direction and oversight of the Credit Union in accordance with the Federal Credit Union Act and the rules and regulations of the National Credit Union Administration.

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SANDrA DArVILLEVice Chair

MArISTELLA ALDANAMember

TOMAS MILLErSecretary

GUILLErMO COLLICHTreasurer

CHErYL W. KFUrIMember

KEISUKE NAKAMUrAAssistant Treasurer

JOrGE rOLDáNChair of the

Board of Directors

JUAN MANUEL FArINAMember

SErGIO ArDILAAssistant Secretary

BoARd of diReCtoRs

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Credit Committee report

The Credit Committee is made up of five members elected for two-year terms, and five alternates designated by the Board of Directors. A group of at least three of these members meets once weekly to review, in a confidential manner, loan requests that exceed the lending authority of Credit Union management or are exceptions to Credit Committee guidelines. The financial capacity and credit history of each applicant are analyzed to assure that loan payments will not overburden the member’s cash flow and that the best interests of both the member and the Credit Union will be served. The Committee also offers alternative financing options to help members solve their financial problems.

During 2011, the Committee held 46 meetings, analyzed 101 cases and approved 98 loans totaling $54,794,154. In addition, management approved 989 loans totaling $50,082,029 under the lending limits established by the Committee.

the Credit Committee would like to express its appreciation for the consistent support and thorough presentations it received from the Credit union management and staff.

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DIEGO FLAIBANVice Chair

CHErYL W. KFUrI Alternate

SErGIO NAVAJASSecretary

CLAUDIA STEVENSONAlternate

CArLOS GUAIpATINAlternate

GrEGOrY DA rEMember

MóNICA COxChair

ALExANDEr ASMArAlternate

MArI NISHIEAlternate

rUBEN DOBOINMember

CRedit Committee

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Supervisory Committee report

The five-member Supervisory Committee, appointed by the Board of Directors, is responsible for overseeing the agreed-upon internal audit procedures and annual external audits, and for monitoring compliance with the regulatory requirements of the National Credit Union Administration (NCUA). This includes selecting auditors, verifying member accounts, reviewing internal controls, responding to member complaints, and recommending procedural improvements.

In 2011 the Committee:

• Issued a Request for Proposals and selected a vendor to perform the external audit of the Credit union;

• Reviewed the vendor report on the IT Security Assessment of the Credit Union and monitored remediation efforts;

• Requested that the internal auditors (Larson Allen) prepare a risk assessment of the Credit union’s internal controls;

• Reviewed and approved agreed-upon procedures which were based upon the internal auditors’ risk assessment;

• Monitored compliance with NCUA guidelines and directives; and

• Reviewed the external annual audit for the year ending December 31, 2011, which was performed by Deleon & Stang. The independent auditor´s reports, and the corresponding accompanying financial statements, are included in this report.

the Supervisory Committee appreciates the trust and cooperation it has received this past year from the staff, Directors and members of the Credit Union.

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IDB-I IC FeDeral CreDIt unIon | annual report 2011 10

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MArTíN COrrEDErA SILVAN

Chair

MArIE-JOELLE r. HAASMember

MArTíN GUOzDENVice-Chair

FrANCISCO rEYESMember

ArIEL rATTNErSecretary

supeRvisoRY Committee

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Back row: Jorge roldán, Tomas Miller, Sandra Darville

Front row: Keisuke Nakamura, Maristella Aldana, Guillermo Collich

BoARd of diReCtoRs

STAFF AND VOLUNTEERS

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left to right: Martín Guozden, Ariel rattner, Marie-Joelle r. Haas, Martín Corredera Silvan, Francisco reyes

supeRvisoRY Committee

STAFF AND VOLUNTEERS

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left to right: Thomas H. Webber, III, Joel Korn, Juan Jose Durante, Guillermo Collich, Bruce A. Cameron

finAnCe Committee

STAFF AND VOLUNTEERS

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left to right: Sergio Navajas, Gregory Da re, Mónica Cox, Alexander Asmar

CRedit Committee

STAFF AND VOLUNTEERS

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left to right: Juan Martínez-Alvarez, peter zoll, Sergio Ardila, María Eugenia García-López, rodolfo Morales, Marco paredes

memBeR seRviCes

STAFF AND VOLUNTEERS

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FroM leFt to rIght:

row 3: Denise Barret, Al Esparza, rodolfo Morales, María Eugenia García-López, Carlos Sibrian, María Eugenia perez-Molina, Michael riley

row 2: Bruce Cameron, Marco paredes, phillip Tolentino, Ingrid Marcano-Shulz, Olga Convers, Cecilia Molina, María Cristina Vivanco, Ivan Collich, Adriana González, Alexandra rieckhof, Aurora Montoya

row 1: Florencia Hunt, Gina Cunningham, Judy Claure, Jaime posada, Ingrid Velasco, Carmen Cardona, Miriam Fiallo, Thomas Webber III

CRedit union stAff

STAFF AND VOLUNTEERS

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Financial Statements

InDepenDent auDItor’S report We have audited the accompanying statement of the financial condition of IDB-IIC Federal Credit union (the Credit Union) as of December 31, 2011, and the related statements of income, changes in members’ equity and cash flows for the year then ended. These financial statements are the responsibility of the Credit Union’s management. Our responsibility is to express an opinion on these financial statements based on our audit. The Credit Union’s financial statements as of December 31, 2010 were audited by other auditors, whose report dated May 19, 2011 expressed an unqualified opinion on those statements.

We conducted our audit in accordance with auditing standards generally accepted in the United States of America. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audit provide a reasonable basis for our opinion.

In our opinion, the 2011 financial statements referred to above present fairly, in all material respects, the financial position of IDB-IIC Federal Credit Union as of December 31, 2011, and the results of its operations and cash flows for the year then ended, in conformity with accounting principles generally accepted in the United States of America.

2011 FinancialStatements (pdf)

Supervisory Committeeand Board of Directors IDB-IIC Federal Credit unionWashington, D.C.

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Your Credit union: It’s a Family affair

At IDB-IIC Federal Credit Union, when you become a member, your family members also can become members. It’s one of the many ways the people you know and care about can benefit from the great financial services you’re receiving from IDB-IIC FCU.

If you enjoy the low loan rates and fees, convenient, friendly services, and higher savings rates you get from your credit union, share us with your family. Credit unions are member-owned nonprofit financial cooperatives dedicated to improving members’ lives.

Your immediate family members – sibling, spouse, children, parents, grandparents, grandchildren all can join because you currently are a member. Help improve your family’s financial lives today--encourage them to become members of IDB-IIC FCU.

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let’s all Cooperate

Credit unions are not-for-profit financial service cooperatives, owned and controlled by their members, and operating in a democratic way. What difference does that make?

Co-ops are businesses, in many ways like any other business. But a cooperative operates solely for the members’ benefit. All co-op businesses run in accordance with seven basic principles, many of which have been part of the co-op philosophy from their beginnings more than 150 years ago.

1. open and voluntary membership It’s important that members voluntarily choose to become members. Ideally, according to the principles reaffirmed at the Manchester (England) Congress of the International Cooperative Alliance in 1995, cooperatives are “open to all persons able to use their services and willing to accept the responsibilities of membership....”

2. Democratic member control. Members ultimately control their cooperativesWhen you attend your credit union’s annual meeting or vote for the board of directors, you’re exercising your member-owner control.

3. Member economic participationAccording to the Manchester Congress, “Cooperatives operate so that capital is the servant, not the master, of the organization.”

4. autonomy and independenceWhile governments determine the legislative framework within which co-ops function, this principle asserts that co-ops also have an “essential need to be autonomous in the same way that enterprises controlled by capital are....”

5. Education, training, and informationThis principle says members can play their role in the cooperative only when they understand that role and the co-op. That’s one reason, for example, that your credit union provides you with this information and other educational tools.

6. Cooperation among cooperatives Cooperators believe that co-ops have a unique opportunity to protect and expand the interests of ordinary people. This kind of one-for-all and all-for-one idea is unique among businesses. Even in localities where they compete, it’s common for them to also cooperate on numerous activities.

7. Concern for communityCooperatives exist primarily for the benefit of their members. Because of this strong association with members, they also are often closely and actively tied to their communities.

Copyright 2008 Credit Union National Association Inc. Information subject to change without notice. All other rights reserved.

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Not for Profit, Not for Charity, but for Service

You have a voice at your Credit Union. We are governed by a volunteer board of directors, consisting of Credit Union members elected by Credit Union members. That’s one way we are different from other financial institutions.

Another significant way we are different is that we are a financial cooperative. We redistribute all income to members through higher savings rates, lower loan rates, and new, improved services.

In fact, our philosophy is “not for profit, not for charity, but for service.” The difference is our focus on serving you.

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a Market update

What happeneD In BankIng? One area of widespread consumer frustration is the wholesale change that has occurred in the banking industry. It seems almost quaint to recall a time not long ago when most people did their banking with a local or regional financial institution. Most banks provided checking, savings and personal loan products, charging nominal fees and generating modest profits. Typically, a bank would use customer deposits to make longer-term investments in their community, in the form of personal or commercial loans. In short, there was a generally understood social compact between consumers and their banking institutions.

For most of the 20th Century, banking existed as the conservative, fairly uniform industry described above. However, over roughly the past 15 years, the industry has gone through a period of massive change and consolidation. During this transition, there has been an overall decrease in the value of services and, at the same time, a wide range of increases in fees — or more often new fees for “services” that used to be provided at no cost.

Meanwhile many banks, especially the larger ones, have continued to reduce expenses by outsourcing customer call centers to other parts of the world. And in terms of business philosophy, most of the larger banks have made an even more fundamental shift from focusing on making longer-term investments to shorter-term speculation.

Below are just a few recent headlines which illuminate the negative trend in bank activities:

• Five large banks agreed to pay $25 billion to settle lawsuits accusing lenders of deceiving homeowners and conducting improper foreclosures.

• Two large banks agreed to pay $165 million to settle regulatory claims alleging violations in the sale of mortgage-backed securities.

• A large bank agreed to pay $158 million and admitted to falsely stating that some loans were eligible for mortgage insurance through the u.S. Department of housing and urban Development.

• The U.S. Department of Justice is conducting a criminal investigation into alleged manipulation of certain benchmark interest rates such as the london Interbank Offered Rate (LIBOR) by a number of large banks.

In summary, the changes in the banking industry have been so profound and widespread, that today’s industry is in many ways nearly unrecognizable from what it was only a generation ago.

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reSponSIBle lenDIng The IDB-IIC Federal Credit Union stands apart from the banking industry in so many ways, especially in the transparency of its lending practices. Loan officers work with the member to find the best program to meet the member’s needs, while making sure that the loan payments are affordable. Through the convenience of payroll deposit, members can establish an automatic loan payment for peace of mind. There are no “hidden fees” and the finance charge is calculated as simple interest on the outstanding balance. In addition, there is never a “prepayment fee” to pay off a loan before maturity. Best of all, the Credit Union staff and volunteers operate under a “code of conduct” to follow approved lending guidelines and maintain the member’s privacy.

Choosing a lender is about more than just the pricing offered. Why take a risk with your credit reputation? Use a responsible lender, the IDB-IIC Federal Credit Union.

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The Benefits of Belonging

What the CreDIt unIon haS to oFFer You If you’re reading this, it’s likely that you’re already a member of the IDB-IIC Federal Credit Union. If so, thank you for being part of our organization.

Your reasons for belonging might include the fact that we’re a not-for-profit organization, dedicated to returning our ‘profits’ to our shareholders in the form of dividends on savings, low rates on loans, and new or improved services. Or maybe you simply like idea that as a member, you have an equal say in electing the unpaid volunteers from among fellow members who serve on the board of directors and on other committees. Or there may be other reasons why you choose to belong.

But whether you are or aren’t a member, keep reading — because you may be surprised by the wide scope of benefits that being a member of the Credit Union provides.

To begin with, you’re a member of a community-owned resource, unlike banks, which are owned by corporations that may be based in your community, but more likely are not. In contrast, your Credit Union uses the money that you and fellow members have deposited to offer loans to other members at affordable rates, and vice versa.

More reaSonS to Belong to IDB-IIC FCu Another reason that many members belong to our Credit Union and others is that we offer many, if not all, of the same types of services and financial products that a traditional bank does, but generally with better rates and options. In fact, we believe the service and value you get when you bank with the Credit Union is better than you can find at almost any commercial bank!

Take our checking services, for example. Like banks, we offer checking accounts, debit cards and travelers’ checks. You’ll also have access to over 28,000 surcharge-free ATMs using your Master Money Debit Card. But unlike many banks, your credit union has no minimum balance required for checking accounts, lets you write an unlimited number of checks each month, and has no monthly service charges!

When it comes to savings, your credit union offers all the options offered by banks and then some, including share savings, share certificates, Kids’ Club accounts and more. But we also tend to offer better interest rates and additional options than most banks. Savings at Credit Unions are federally insured to at least $250,000 by the National Credit Union Administration (NCUA), an agency of the federal government, and meet high standards of safety and soundness.

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We also solve our members’ borrowing needs. In fact, we offer all the types of loans you would expect to find at most banks — new and used vehicle loans, mortgages, home equity loans, consumer loans, student loans, credit cards and secured shared loans. Unlike at most large banks, however, at the Credit Union you don’t need a tax identification number or a high credit score to qualify for a loan. We evaluate each member based upon the traditional factors of character, capacity to pay, credit worthiness and collateral.

The members of the IDB-IIC FCU are unique in the U.S. consumer market, as many of them come to live and work in the United States for temporary periods and then return home. As a result, they often face a variety of financial challenges while living here. For example, traditionally, it has taken as long as two years for some members to establish a credit history with a U.S. financial institution, making it far more difficult and expensive to purchase homes, vehicles or other items while they reside in the United States. And even when they can qualify for credit from a U.S.-based institution, the interest rate they are usually charged is significantly greater than what is available to the typical U.S. consumer.

In response, IDB-IIC FCU has created a variety of innovative products, such as our Classic VISA credit card. This unique offering, available only to members of IDB-IIC FCU, features a much lower interest rate than members can typically find elsewhere, and can also be approved almost immediately when a member opens an account with IDB-IIC FCU. Members who have used this product begin building a credit history with a U.S. financial institution immediately, and soon have many more credit options available to them.

Last but not least, consider all the other services and solutions we offer, including such e-services as online and mobile banking, VISA account access, e-statements, bill paying and direct deposit, as well as solutions in insurance, investments, notary public and foreign exchange services. Add it all up, and it’s easy to see how we’re a lot like a bank … only much better!

eVen More oFFerIngS anD BeneFItS Having explained some of the ways we are similar to banks, it’s also worth noting a few of the things we do that most banks do not. For example, we offer free credit counseling for members, delivered by trained professionals. In addition, we feature a variety of publications, seminars and workshops to educate members on the importance of regular savings for college, retirement, monthly budgeting and current consumer issues. Last but not least, unlike most banks, we also offer a variety of volunteer opportunities, where you can meet other members and help our organization live up to its “people helping people” philosophy.

We’re honoreD to SerVe YouOne last reason you might prefer belonging to a credit union instead of doing business with a bank is that members of the credit union are in a certain sense a large, extended family. Our members are united by a common bond of association and a requirement to operate democratically. This bond also creates a feeling of obligation within the membership to take responsibility for their financial actions.

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Our unique bond also means that our members save money together and make low-cost loans to each other for worthy causes at low rates of interest. Unlike large banks, we’re locally owned and operated by our members, for our members.

our ongoIng CoMMItMentIn contrast to the banking industry, IDB-IIC FCU has retained the basic value proposition: service and convenience for its members at reasonable fees.

We’re proud of the legacy begun more than 50 years ago by a handful of employees at the Inter-American Development Bank who organized our Credit Union. Moreover, we remain committed to the same principles that guided us at the very outset of our history as an organization, and look forward to continuing to do so.

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“Incredibly fast and efficient and more importantly, to deal with the people at the Credit union was a delight, at all levels of management”

rafael hernándezMember Since 1981

“My name is Uziel Nogueira – enjoying my retirement in sunny Florianopolis - SC. I’ve been a member of the IDB Federal Credit Union since 1982. As a member of the loan committee while in HQ, I had the opportunity to work with and get to know the CU’s highly professional staff. After my retirement in 2009,

I have the opportunity to know how invaluable the Cu is for someone living outside the uS.I made a mistake in 2010 of moving a substantial amount of my retirement fund to Fidelity. With Fidelity I did not get better yields or valuable investment information. Besides, any foreign national, living abroad, with a US account is treated as a potential threat and treated accordingly. In my case, I could not transfer money to my account in Brazil after many phone calls. I decided to come to Washington, close down my account and move the money back to the IDB Federal Credit Union. Luckily I was received with open arms!”

uziel nogueiraMember Since 1982

“I have enjoyed over 10 years of friendly and personalized service from our Credit union.When I walk in the door, people know my name and they really try to be helpful. If I ever have a question there is always someone that can help me”.

adriana arroyave-ShipleyMember Since 1999

“Its competitive rates and excellent service make banking with the Credit union extremely convenient.I feel more like I am dealing with friends than with bank staffers. And when traveling I know that I am only one call or click away from having my situation taken care of. The Credit Union has been my only bank since I came to the IDB.”

Jorge PalauMember Since 1991

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need moRe ContRol?We Can help You Control Your Debt (And Not Vice Versa)

Members of IDB-IIC and their immediate families can get free budget and credit counseling (in person, by phone, or online) through our partnership with Money Management International, a not-for-profit organization.

MMI also offers Debt Management plans, and will help negotiate with creditors to set up mutually acceptable repayment plan, interest and fees. Once you enroll in the DMp, you can make a single, convenient monthly deposit, and MMI disburses it to creditors for you. The DMp set-up and monthly fees are waived for IDB-IIC members, employees, and immediate families.

learn more!

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sometimes, CAsH isn’t tHe AnsWeR.need a Credit Card? We’re here to help!

Our Visa Classic Credit Card has a lot to offer IDB-IIC members — wherever they live. Our Credit Card program offers all these great advantages:

• Low Annual Percentage Rate• Low Fees• 24/7 Member Service Center with bilingual staff• Verified by Visa Online Purchase Protection• Online Account Access• Visa Zero Liability and Fraud Monitoring• Automatic Payment Options• Online Statement Access

apply online today!

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WelCome HomeWe offer Smart home Financing… and Much More

Whether you’re thinking about purchasing a home or refinancing an existing mortgage, IDB-IIC FCu has the home loan products you need. We offer competitive rates on financing for primary residences, second homes and investment properties in the D.C. Metropolitan area and across the United States.

We also offer loan solutions that allow you to use some of the value you’ve already built up in your home, including second deed of trust loans for remodeling, debt consolidation or other reasons, and home equity lines of credit for primary residences located in Maryland, Virginia or the District of Columbia.

apply online or contact our lending Department to get started, or learn more at our Mortgage Center!

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sAfe, sound, seCuRe. Our Share Certificates Are great Ways to Save.

Look for a higher return on your money… without much risk? Opening a Share Certificate account may be the answer you’re seeking! Known as Certificates of Deposit (CDs) at other institutions, Share Certificates are safe, secure investments, with flexible terms and higher yielding options — no matter what you’re saving for.

You can open a Share Certificate with as little as $250. Dividends are paid to your savings or checking account each month, or reinvested into your certificate, allowing you to collect all your funds at maturity … the choice is yours. Funds are insured under the National Credit Union Share Insurance Fund, and feature these benefits:

• Terms ranging from 6 months to 7 years• Minimum opening amount of $250• Guaranteed dividend rates • Option to reinvest dividend or receive

monthly deposits

To learn more, contact us today by calling 202-623-3363, or e-mailing us.

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