2011 04-14 deloitte
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© Deloitte & Touche LLP and affiliated entities.
Government and Social Media – Multiple Perspectives
1
Brand
Privacy
Security
Improving Policy Outcomes
Enhancing Service Delivery
Streamlining operations
Improving use of government data
Identify and mitigate the
risks associated with large public sector initiatives
OpportunitiesRisks
© Deloitte & Touche LLP and affiliated entities.2
journeytosuccessmap.com
© Deloitte & Touche LLP and affiliated entities.3
What are the risks?
• Overconfidence• Contagious Complacency• Confirmation Bias• Unwillingness to Take Reasonable Risks
Organizational CultureProcesses and systems• Design Free Design• Information Silos• Program Mismanagement• Inadequate Signal Detection
Source: If we can put a Man on the Moon: Getting Big Things Done in Government
© Deloitte & Touche LLP and affiliated entities.
Improve idea generation
• Open up the idea generation process
• Diversify your feedback
• Allow others to develop ideas
4
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Transformation Safety Agency
5
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Unlocking government data
6
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Encourage idea generation
7
Apps for the Army
Army.mil Challenge.gov
Challenge
www.appsfordemocracy.org
Apps for Democracy
In-Source External Enterprise
© Deloitte & Touche LLP and affiliated entities.
Enhance the design process
• Break down information silos
• Prototype solutions
8
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Wikis help breakdown information silos
9
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Improve project execution
• Tapping into networks
• Improve risk signal detection
10
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Directories/Lists
Listen to social media networks
11
Aggregating Sites
#hashtags
© Deloitte & Touche LLP and affiliated entities.
Government and Social Media – Multiple Perspectives
12
Brand
Privacy
Security
Improving Policy Outcomes
Enhancing Service Delivery
Streamlining operations
Improving use of government data
Identify and mitigate the
risks associated with large public sector initiatives
OpportunitiesRisks
