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Baldrige National Quality Program 2010Baldrige National Quality Program

Why Apply?

Malcolm BaldrigeNational Quality Award

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Baldrige National Quality Program 2010

Why Apply for the

Baldrige Award? To improve performance and achieve

world-class results

To seek the most cost-effective,value-added business audit availableanywhere

To objectively clarify yourorganizations strengths andweaknesses

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What Its All About

The road to greatness in America has been, and

always will be, traveled by those who embrace changeand work hard every day to be the best; the

organizations we honor today with the Baldrige

National Quality Award exemplify that spirit. . . . This

years recipients have shown how quality, innovation,and an unending quest for excellence help strengthen

our nation and brighten the future of all Americans.

President Barack Obama

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What Leading Thinkers Are Saying

I see the Baldrige process as a powerful set of

mechanisms for disciplined people engaged in

disciplined thought and taking disciplined action to create

great organizations that produce exceptional results.

Jim Collins, Author ofGood to Great:

Why Some Companies Make the Leap

and Others Dont

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Benefits of Applying

Accelerate improvement efforts

Energize employees and improve morale

Gain an outside perspective

Learn from the feedback

Engage customers

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Benefits of Applying

Align efforts and resources

Develop an integrated management approach

Focus on results Enhance benefits of certification and

accreditation efforts

Gain opportunity to become a national rolemodel

Earn prestige of being a Presidential-Awardrecipient, if selected

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What Leading Thinkers Have Said

Let me recall the staggering benefits which are waiting for

the [United States] as we go forward with our own quality

revolution:

Regaining market share

Bringing back the jobs we exported

Wiping out the bulk of our trade deficit

Those are goals which deserve the unified support of all ofus. The activities surrounding the Baldrige Award have

been a valuable contribution toward reaching those goals.

Joseph M. Juran, founder of the Juran Institute, Inc.

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2008 Baldrige Award Applicants

by Process Scoring BandBand Band

Number

% Applicants in Band (based on Consensus

Review Scores)

0-150 1 6%

151-200 2 8%

201-260 3 23%

261-320 4 50%

321-370 5 13%

371-430 6 0

431-480 7 0

481-550 8 0

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2008 Baldrige Award Applicants

by Results Scoring BandBand Band

Number

% Applicants in Band (based on Consensus

Review Scores)

0-125 1 21%

126-170 2 29%

171-210 3 27%

211-255 4 19%

256-300 5 4%

301-345 6 0

346-390 7 0

391-450 8 0

2010

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Scoring for AwardApplicants, 19882007

Percentage of Applicants in Scoring Band by Year

BAND 1988/89 1990 1991 1992 1993 1994

0-125 0 0 2.8 0 2 2

126-250 1 7.2 13.2 12 8 10

251-400 9 18.6 35.8 30 24 28

401-600 43 52.6 34 40 47 50

601-750 33 19.6 14.2 18 19 10

751-875 14 2.1 0 0 0 0

876-1000 0 0 0 0 0 0

BAND* 1995 1996 1997 1998 1999 2000 2001 2002 2003

0-250 6 3 4 3 13 12 11 10 17

251-350 15 7 19 22 23 27 16 23 27

351-450 11 14 15 33 29 14 16 37 27

451-550 32 41 27 17 25 31 41 18 22

551-650 30 31 35 22 10 14 16 12 7

651-750 6 3 0 3 0 2 0 0 0

751-875 0 0 0 0 0 0 0 0 0

876-1000 0 0 0 0 0 0 0 0 0

BAND* 2004 2005 2006 2007

0-275 3 5 1 9

276-375 22 17 13 24

376-475 40 34 41 26

476-575 20 28 30 21

576-675 15 14 13 5

676-775 0 2 1 0

776-875 0 0 0 0

876-1000 0 0 0 0

* Scoring bands revised.

2010

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2009 Scoring Distribution

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Weve been able to provide our services, the highest quality

services in the country at the lowest possible cost. TheBaldrige process has given us the opportunity to make a

really dramatic change in the local environment.

Rulon StaceyPresident

Poudre Valley Health System

2008 Baldrige Award Recipient

2010

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Baldrige and Other PerformanceManagement Systems

ISO 9001: 2008 Health care accreditation, such as the

Joint Commission Education accreditation, such as the North

Central Association of Colleges and Schools Basic difference: Excellent performance

versus minimum required performance

2010

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How is Baldrige Different?

Offers an overall systems framework

Focuses on results in allareas

Focuses on the futurea strategic view

Includes organizational and personal learning and

knowledge sharing

Includes corporate governance, ethics, societal

responsibility, and sustainability

Provides a public service in the national interest

B ld i N i l Q li P 2010

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Baldrige, ISO 9001: 2008,

and Six Sigma

May compete for the same resources

Serve different but compatible purposes

ISO 9001: 2008 and Six Sigma represent a

fraction of the performance managementsystem in the Baldrige Criteria

B ld i N ti l Q lit P 2010

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It amazes me that U.S. businesses spend so much

money on how-to books and coursework to teach

leaders how to build successful organizations. My

recommendation: implement the Baldrige-based Criteriain your business. No other single document can help build

a long-term successful organization.

Jerry RoseFormer President

Sunny Fresh Foods, Inc.

Baldrige Award Recipient, 1999 and 2005


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Baldrige and Joint

Commission Similarities

Focus on continuous improvement

Are based on a set of core values

Offer a means for self-assessment

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The economic environment is difficult for Cargill Corn

Milling, as it is difficult for many manufacturing

companies today. But by utilizing the processesand tools that weve learned from Baldrige, were able

to not only meet these challenges but actually excel

in them.

Alan Willits

President and Business Unit Leader

Cargill Corn Milling

2008 Baldrige Award Recipient


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Baldrige and NCA

NCA CASI has adopted Baldrige-compatible criteria as the basis of its new

district and school accreditationframeworks.

The NCA Higher Learning Commissionhas created the NCA Academic Quality

Improvement Project (AQIP) to infusequality in colleges and universities.

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The Bottom Line: Results

Improved customer satisfaction,engagement, and loyalty

Higher return on assets andperformance


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Greater workforce productivity,engagement, and achievement

Increased market share


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Reduced cycle time

Decreased time to market


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Lowered costs

Increased revenue


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Resources for More Information

Most Baldrige National Quality Program

(BNQP) documents are available both inprinted form and on the BNQP Web site.

To obtain these documents,call (301) 975-2036, send e-mail [email protected], orvisit the Web site www.nist.gov/baldrige.

2010 why apply od 6-3

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